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Cisco Internet Service Node (ISN) Release Notes for Release 2.0 Internet Ser vice Node (ISN) Version 2.0 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134 - 1706 USA http://www.cisco.com Tel: 408 526 - 4000 800 553 - NETS (64387) Fax: 408 526 - 4100 Customer Order Number: Text Part Number: OL - 1253 - 02[...]

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND , EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE[...]

Page 3 Cisco Internet Service Node (ISN) Release 2.0 1. Description .......................................................................................... 4 1.1. New Features Added since Release 1.0.1 ...................................... 4 1.2. Changes from Release 1.0.1 ......................................................... 5 1.3. Release[...]

Internet Service Node (ISN) 2.0 Release Notes Page 4 This document describes Cisco Intern et Service Node (ISN), Release 2.0. The user is expected to be familiar with the ISN solution and to have access to the ISN Release 2.0 documentation set. Note: For the most up - to - date version of these release notes, as well as all other ISN 2.0 documentat[...]

Internet Service Node (ISN) 2.0 Release Notes Page 5 • Automated codec negotiation between ingress and egress gateway/endpoint during IP Transfer. • Metrics have been added to the Application Server to measure it’s internal response time and the ICM response t ime. Metrics have been added to the ISN Voice Browser to measure call arrival and t[...]

Internet Service Node (ISN) 2.0 Release Notes Page 6 Option 3 : Support both locale nomenclatures and gradually change scrip ts from en_US to en - us. In order to support both: § Copy the new prompt files (installed as part of the upgrade, e.g., USD_dollar.wav) from …/en - us/… directory to …/en_US… directory § Copy the existing media ser[...]

Internet Service Node (ISN) 2.0 Release Notes Page 7 2. User Documentation The User Documentation consists of: Title Description Where to find it Cisco ISN Configuration and Administration Guide Describes configuration and administrat ion of ISN components. File name : ISN_Conf.pdf Cisco ISN Installation Guide Describes how to install the ISN compo[...]

Internet Service Node (ISN) 2.0 Release Notes Page 8 These corrections appear in Chapter 5 of the version of this guide posted to http://www.cisco.com . 3. Uninstall for SDDSN ISN version 2.0.0 now supports uninstall for SDDSN (ISN 1.0 and 1.0.1 did not). The rest o f this section applies to systems that had or have SDDSN 1.0.1 installed on them. I[...]

Internet Service Node (ISN) 2.0 Release Notes Page 9 § When using external VXML with Nuance ASR, specifying an invalid locale will caus e the default locale to be used, and the recognizer will not return an error. § ISN was not tested with the Speechworks TTS product. § Built - in type: Currency in Speechworks ASR returns in the format mmm.mm, w[...]

Internet Service Node (ISN) 2.0 Release Notes Page 10 Identifier Severity Headline Release - note Enclosure CSCma12977 3 Very rarely in lab conditions with high transfer rate, ISN can drop call Symptom: Voice Browser prints log errors for "Invalid sequence number" during transfer. When these occur it happens almost always at the time of c[...]

Internet Service Node (ISN) 2.0 Release Notes Page 11 Identifier Severity Headline Release - note Enclosure CSCma23427 3 1 - minute - 24 - second delay for restart when AS network cable is pulled For calls in progress, the Call Restart feature on the ISN Voice Browser has a very long delay (almo st a minute and a half) before the call is restarted [...]

Internet Service Node (ISN) 2.0 Release Notes Page 12 Identifier Severity Headline Release - note Enclosure CSCma23943 3 30 ms packetization doesn’t work for Call Transfer with ISN VB Symptom: With ISN Voice Browser, packetization is 20ms even if gateways are configured for 30ms. Conditions: Using ISN Comprehensive or queue and transfer deploymen[...]

Internet Service Node (ISN) 2.0 Release Notes Page 13 Identifier Severity Headline Release - note Enclosure CSCma05957 4 Unknown MicroApp needs to return an error code to the ICM In the ICM configuration manager "Network V RU Script List", if the "VRU script name" contains an invalid MicroApp name, the error code returned to the[...]

Internet Service Node (ISN) 2.0 Release Notes Page 14 Identifier Severity Headline Release - note Enclosure CSCma08819 4 When AS List changed, calls accepted before communication estab lished anybody If the list of application servers configured on the Voice Browser is changed from one which has at least one server which is serving calls to a list [...]

Internet Service Node (ISN) 2.0 Release Notes Page 15 Identifier Severity Headline Release - note Enclosure CSCma12008 4 At startup AS logs incorrect message: Adding new Voice Browser: 127.0.0.1 In the Application Serv er start up logs there is an entry "Adding new Voice Browser: 127.0.0.1" which is incorrect (there is no such Voice Brows[...]

Internet Service Node (ISN) 2.0 Release Notes Page 16 Identifier Severity Headline Release - note Enclosure CSCma20667 4 Null pointer exception in AS warning message Rarely, the following error messag e will appear in the Application Server logs: 824: Oct 09 17:33:43.718 EDT %ISN - SS_HTTP - 4 - WARNING:Error in interval 420:java.lang.NullPointerEx[...]

Internet Service Node (ISN) 2.0 Release Notes Page 17 Identifier Severity Headline Release - note Enclosure CSCma23587 4 VB may return RNA for other transfer failure conditions The ISN VB is incorrectly sending a RingNoAnswer r esult for some transfer failures which occur for reasons other than RingNoAnswer. This has been seen in laboratory conditi[...]

Internet Service Node (ISN) 2.0 Release Notes Page 18 Identifier Severity Headline Release - note Enclosure CSCma2 4166 4 Call gets stranded in VB during rare combination of events Symptom: In ShowActiveCalls from VBAdmin, call is in "Transferred" state for days. Conditions: The exact sequence necessary to create the problem is: 1. Caller[...]

Internet Service Node (ISN) 2.0 Release Notes Page 19 Identifier Severity Headline Release - note Enclosure CSCma23753 5 Wrong VB error message if no file found when using file: to access If fetching media files using "file:..." and the file is not present, the resulting error message in the ISN voice browser is not correct. The messag e [...]

Internet Service Node (ISN) 2.0 Release Notes Page 20 5.2. Significant Defects in Other Components which Affect ISN Solution (ordered by severity) Identifier Comp. Severity Headline Release - note Enclosure CSCea34215 GW 1 Gateway crash in rtsplib_set_session _ timeouts Symptoms: Although a Cisco AS5400 ga teway has a light traffic load of 50 calls[...]

Internet Service Node (ISN) 2.0 Release Notes Page 21 Identifier Comp. Severity Headline Release - note Enclosure CSCdw39759 CCM 3 INFO message should be used for ringback tone gen eration for IP phone call transfer Problem Description: When a call coming from IOS gateway and terminates to IP phone and is being transferred, the caller is not hearin[...]

Internet Service Node (ISN) 2.0 Release Notes Page 22 Identifier Comp. Severity Headline Release - note Enclosure CSCea03950 GW 3 FetchTimeout not working Sympto m: The HTTP response timeout does not timeout as specified in vxml script. Workaround: None. CSCma21753 ICM 3 Router never disconnects on just Release Node after Network Transfer Symptom: [...]

Internet Service Node (ISN) 2.0 Release Notes Page 23 5.3. IS N 1.0.1 Defects Fixed in ISN 2.0 (ordered by ID) Identifier Severity Headline Release - note enclosure CSCma06207 4 AF port update is not consistent Changing the Alarms Forwarder (AF) port on the App Server does not work, and causes the communication to bre ak. If left as the default, it[...]

Internet Service Node (ISN) 2.0 Release Notes Page 24 Identifier Severity Headline Release - note enclosure CSCma16843 4 Ports not set for prerouted calls will cause AS to go Out of Service If the preroute ports are not set, the first prerouted call will make the AS go Out of Service indefinitely. Possible Solution: Restart the Application Server a[...]

Internet Service Node (ISN) 2.0 Release Notes Page 25 Identifier Severity Headline Release - note enclosure CSCma19209 4 PD locales f or simultaneous calls may be intermixed Under rare conditions, and only for customers that use multiple locales, simultaneous calls running the PD script may inadvertently have their locales changed in the middle of [...]

Internet Service Node (ISN) 2.0 Release Notes Page 26 Identifier Severity Headline Release - note enclosure CSCma22502 3 VB does not relay the DTMF from the outbound leg to the inbound leg Symptom: DTMF digits entered from an IP phone cause the caller to be disconnected when the transfer is bridged via the Voice Browser. Conditions: When an agent e[...]

Internet Service Node (ISN) 2.0 Release Notes Page 27 Identifier Severity Headline Release - note enclosure CSCma23779 2 VB can’t load media file with long duration on local machine Symptom: Caller gets dead air indefinitely waiting for prompt to play. Condition: Thi s occurs when using the file: media file access method in the Voice Browser and [...]

Internet Service Node (ISN) 2.0 Release Notes Page 28 § Registered Cisco.com users can order the Documentation CD - ROM through the online Subscription Store: http://www.cisco.com/go/subscription § Nonregistered Cisco.com users can order docum entation through a local account representative by calling Cisco corporate headquarters (California, USA[...]

Internet Service Node (ISN) 2.0 Release Notes Page 29 To access Cisco.com, go to the following website: http://www.cisco.com 7.2. Technical Assistance Center The Cisco TAC website is available to all cust omers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract. Contacting TA[...]