AltiGen comm 600H manual

Alti-IP 600H Phone ™ Administration Manual 05/2005 Versio n #3 4290-0010-5.0A[...]

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunication s system that is immune to this type of crimi nal activity. AltiGen Comm unications, Inc. will not accept liability for any damages, including long distance ch[...]

Alti-IP 600H Manual i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . vii C HAPTER 1 An Overview of the Alti-IP 600H . .[...]

Alti-IP 600H Manual ii Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Rebooting the Alti-IP 600H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Configuring “Phone Setting” So ft Keys . . . . . . . . . . . . . . . . . . . . 20 Dialing an IP Number Di rectly from the Alti-IP 600H . . . [...]

Alti-IP 600H Manual iii Alti-IP 600H/600PH Running Messages . . . . . . . . . . . . . . . . . . 43 IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 User Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Alti-IP 600H Manual iv[...]

Alti-IP 600HManual v Warranty What The Warranty Covers AltiGen Communications warrants its hardware pr oducts to be free from defe cts in material and workmanship during the warranty p eriod. If a product proves to be defective in mater ial or workmanship during the warran ty period, AltiGen Communications will, at its sole option, repair, refund o[...]

vi Alti-IP 600HManual 1. Take or ship the product (s hipment prepaid) to your AltiG en distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RM A number. RMA numbers are issued by AltiGen Customer Service a nd can be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an RMA form, availabl[...]

Alti-IP 600H Manual vii Preface: About This Manual This document provides the required steps to get the Alti-IP 6 00H phone up and running on a Voice over IP (VoIP) network. For complete and detailed information on procedures that you need to perform o n AltiGen’s AltiWare application or other network devices, refer to the AltiWare OE System Inst[...]

viii Alti-IP 600H Manual Related Documentation • Alti-IP 600H Quick Reference Card • AltiWare OE/ACC Syst em Installation an d Administration Manual or AltiContact Manager System Administratio n Manual[...]

Alti-IP 600H Manual 1 C HAPTER 1 An Overview of the Alti-IP 600H The Alti-IP 600H class of AltiGen IP phones is an H.323-compl iant, business telephone that provides voice communication over an IP network. The Alti-IP 600H provides fu nctionality similar to traditi onal analog phones, including automati c redial, on-hook dialing, han ds-free operat[...]

Alti-IP 600H Manual 2 Figure 2. Alti-IP 600H, Top View 1 LCD Screen Multi-use: displays features such as time, phone number, caller ID, call waiting, line/call status and call time. 2 PC Access Port Connects to PC (10/100 PC) 3 Network Port Connects to network (10/100 SW) 4 AC Adapter Port Connects to power outlet. 4 3 2[...]

Alti-IP 600H Manual 3 5 Soft Keys 1-10 10 soft keys can be configured as a BLF (Busy Lamp Field) key, an AltiServ featur e code , a speed dial key, Directory key, Line Park key, a Call Record key, a phone setting key or Headset key, set up by the System Administrator in AltiAdmin/ACM Admin. Note: The lower left Soft Key is set up as FLASH by defaul[...]

Alti-IP 600H Manual 4 Note: * indicates a normal operating mode key featu re, which is only available after registeri ng the Alti-IP 600H with th e phone server and logged in as an extension. Hardware Components The following hardware items are included in this package: • Alti-IP 600H Set • Phone receiver • AC Adapter (Input: 100-240V ; Outpu[...]

Alti-IP 600H Manual 5 • Headset port support • Call Record[...]

Alti-IP 600H Manual 6[...]

Alti-IP 600H Manual 7 C HAPTER 2 System & Network Requirements System Requirements • AltiWare OE 4.5A or higher Note: A lower version of AltiWare may cause the IP phone to lose several advanced features, resu lting in use as a very basic H.323 phone. • AltiGen OE 4.5A Gatekeeper or higher (to support Plug and Play functionality) Network Req[...]

Alti-IP 600H Manual 8 AltiGen IP Phone Service AltiGen IP Phone Service is installed together with Alti Serv, runs on the same system as AltiServ, and conn ects to AltiServ through enhanced AltiLink+ protocol on behalf of A lti-IP 600H phones. This service m ust be running for the Alti-IP 600H to operate. If IP Phone Service stops while t he Alti-I[...]

Alti-IP 600H Manual 9 C HAPTER 3 Installation These steps describe procedures for installing and configuring th e Alti-IP 600H locally — through manual setup or plug and play. To install and configure the phone remotely, refer to “Remote Installation” on page 18. Manual Setup To manually set up the Alti-IP 600H phon e, perform the following s[...]

Alti-IP 600H Manual 10 This opens the AltiGen IP Phone Configurat ion window where, after setting up an IP extension, yo u can set the following p arameters for the IP extension: Figure 3. IP Phone Configuration Window The left side of the IP Phone Configuration window displays all the Alti-IP phone extensions that have been set up in the system.[...]

Alti-IP 600H Manual 11 After creating the IP extensions, you can set the followin g parameters: Parameter Desc ription Soft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use th e drop down list to assign one of the fo llowing functions to the desired keys: • N/A - when selected, the corre sponding soft key cannot be used. • BLF[...]

Alti-IP 600H Manual 12 Soft Key 1 - 10 (cont.) • Call Record - when selected, th e IP phone user can start and/ or stop voice recording on demand. In the Extension Configuration screen on th e General page, Record on Demand to Extens ion VM must be en abled in the Personal Call Recording Options field. Press key to start recording, press the key [...]

Alti-IP 600H Manual 13 Notes: • IMPORTANT! Please note that the conf iguration in AltiWare will override the Alti-IP 600H phone’s local configuration after the IP Phone is registered. If the IP phone’s local configuration is changed while in Basic mode, these changes will be overwritt en by AltiAdmin/ACM Admin settings. Also , after the IP Ph[...]

Alti-IP 600H Manual 14 • IMPORTANT! When updating the Alti-IP 600H ph one’s firmware, it is recommended th at administrators perform an y updates after normal business hours or wh en the IP phone is not in use. If the Alti-IP 600H phone is in use during an update, the call will be disconnected. • The Apply To button works with the following p[...]

Alti-IP 600H Manual 15 • IP subnet m ask • Default gateway IP address 4. Configuring the AltiWare IP Settings If you are using Gatekeeper Auto Discovery , you do not need to configure anything. Proceed to Step 6. If you are not using Gate keeper Auto Discovery , yo u must manually configure the AltiWare IP address se tting into the Alti-IP 6 00[...]

Alti-IP 600H Manual 16 Plug and Play Setup The steps for plug and play setup will vary d epending on whether or n ot the Alti-IP 600H Phone has b een started. When the Alti-IP 600H is st arted for the first time, it can support plug and pl ay to enable the phone to automatically register itself to AltiServ. If the Alti-IP 600H has already been star[...]

Alti-IP 600H Manual 17 If the phone successfully passes through these stages, the phone shows the time and extension in the LCD screen and is now in normal operating mode. Otherwise, refer to “Troubleshooting” on pag e 40. 8. If you wish to change soft keys, you can set up IP Phon e properties in AltiWare as described in Step 2 - “AltiAdmin/A[...]

Alti-IP 600H Manual 18 Remote Installation To install the Alti-IP 600H at a remote location, using a DSL connection with or without a router hub: 1. Check the firewall settings at th e corp orate network to open TCP/U DP ports required by the Alti-IP 600H. (For more in formation on firew all settings, refer to “Firewall Considerations” o n page[...]

Alti-IP 600H Manual 19 If the phone successfully passes through these stages, the phone shows the time and extension in the LCD screen and is now in normal operating mode. Note: The Alti-IP 600H AltiWare IP addr ess, TFTP (IP) address and other network related configuration param eters will override t he AltiAdmin’s settings when the ph one regis[...]

Alti-IP 600H Manual 20 • LED 2 light on = network fail ed • LED 3 light on = DHCP faile d • LED 4 light on = attached IP address failed If the phone successfully passes through these stages, it has started up properly. Otherwise, refer to “Troubleshoo ting” on page 40. Active Logon While Anot her Handset is Already Logged On To the Same E[...]

Alti-IP 600H Manual 21 1. Press * * 6 , then the ENTER button. 2. Scroll to the program key to configure. 3. Enter the appropriate digits for the speed dial number or feature code. The digits will be automatically dial ed when this function key i s pressed. Dialing an IP Number Directly from the Alti-IP 600H To dial an IP number directly from th e [...]

Alti-IP 600H Manual 22 Operation Notes • When using #26 and #27 to log out /in, the Alti-IP 600H must be onhook. Using the speaker bu tton to use #26 or #27 will not work. • Two dial tones are always heard when going offhook on the Alti -IP 600H. • If two calls ring into the Alti-IP 600H at the same time and the user attempts to answer the se[...]

Alti-IP 600H Manual 23 C HAPTER 4 Configuring Phone Settings A set of phone related parameters — system settings and network settings — can be configured through the IP pho ne’s setup menu by pressing “ * * 7 ,” then the ENTER button.  /  (UP/DOWN keys) selects YES or NO in the LCD display.  (FORWARD key) selects menu.  (BACK [...]

Alti-IP 600H Manual 24 Network Settings Current AltiWare System>Current AW Displays the cu rrent AltiWare server’s IP address assigned to the phone Hour Offset System>Hour Offset Sets the time offset from the AltiWare server’s time. TFTP Server System>TFTP Server {Save TFTP Server IP Address} Sets the TFTP server IP address fo r updati[...]

Alti-IP 600H Manual 25 Modifying DHCP Settings Dynamic Host Configurati on Protocol (DHCP) automat ically assigns IP addresses to devices when they are connected to the network. Enabling DHCP The Alti-IP 600H automatically enables D HCP by default, b ut you can reset the protocol if it becomes disabled using the fo llowing steps: 1. Press * * 7 + E[...]

Alti-IP 600H Manual 26 Disabling DHCP If you do not use DHCP in your netw ork, you can disable DHCP before manually assigning an IP address to the Alti-IP 600H. To disable DHCP, use the following steps:. Note: Procedures involving configuring IP settings cannot be comp leted when DHCP is enabled in your network. 1. Press * * 7 + ENTER button. 2. Us[...]

Alti-IP 600H Manual 27 Assigning a TFTP Server The default TFTP Server is set to 0.0.0.0. To assign the TFTP server , use the following steps: 1. Press * * 7 . 2. Use  /  to select System , then press the ENTER button. 3. Scroll to TFTP Server . 4. Press ENTER button or  (FO RWARD key). 5. Use the buttons on the dial pad to enter the new T[...]

Alti-IP 600H Manual 28 To update the phone firmware d irectly from the Alti-IP 600H Ph one: 1. Press * * 7 , then press the ENTER button to access the Configuration Menu. 2. Use  /  to scroll to System > TFTP Server. 3. Enter TFTP server address. 4. The Alti-IP 600H will download the firmware from the TFTP on the next reboot. 5. Once the I[...]

Alti-IP 600H Manual 29 Configuring NAT NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known withi n another network. One network i s designated as the insid e network, the other is the outside. The Alti-IP 600H can be enabled to support H.323 behi nd NAT. The Alti-IP 600H will[...]

Alti-IP 600H Manual 30 1. Press * * 6 ENTER . 2. Scroll to SELECT RING and press ENTER or  (FORWARD k ey). 3. Scroll to desired ring tone (0-2), or press 0 , 1 or 2 on the d ialing pad, then press ENTER . Distinctive Ringing Support If the Distinctive Ring options are enabled by the System Administrator in AltiAdmin/ACM Ad min ( General pa ge of[...]

Alti-IP 600H Manual 31 • FWD - forwarding Note: The area is blank if the agent is in any other state. Figure 5. Alti-IP 600H Wo rkgroup Display example In the workgroup display example, QL5 indicates the re are five calls in the queue , QT12 indicates the one of the calls has been queued for 12 minutes , WG2000 indicates Workgroup 2000 , NRDY ind[...]

Alti-IP 600H Manual 32[...]

Alti-IP 600H Manual 33 C HAPTER 5 Phone Functions The Alti-IP 600H provides a bro ad range of call handling and dialing features directly on the phone an d through the AltiWare system. The following section list s the supported telephony featu res, a brief description and additional configuration no tes where applicable. Feature Description Configu[...]

Alti-IP 600H Manual 34 Call Record Allows this key to be used for on-demand recording. • From AltiAdmin/ACM Admin, go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, an d set the appropriate function key to Call Record. • In the Extension Configurat ion screen on the General page, select Record on Demand t[...]

Alti-IP 600H Manual 35 Flash Signals PBX that special instructions will follow. • By default, the lower left Soft Key is set up as FLASH. This can be re- assigned in AltiAdmin through the AltiGen IP Phone Configurat ion window. Only this key can be configured as FLASH. Headset When selected, the user will be able to activa te a third-party headse[...]

Alti-IP 600H Manual 36 Line Park A parked call line appearance can be assigned as a programmable “ Parked Call Line ” button by the administrator. When connected to a caller, the call can be parked by pressing the Parked Call Line button. If a call is parked at a Parked Call Line, its LED light is on. The call can be picked up by pressing the P[...]

Alti-IP 600H Manual 37 Ring Tones Select from one of three ring tone s. • Press * * 6 ENTER , scroll to SELECT RING , and select from 0 - 2. Soft Keys 1 - 10 Quickly perform s a specified function (Busy Lamp Field, AltiServ Feature Code, Line Park, Phone Setting, Speed Di al Directory, or Headset) previously c onfigured by the System Administrato[...]

Alti-IP 600H Manual 38[...]

Alti-IP 600H Manual 39 Appendix A Specifications Network Protocols • H.323, RTP, RTCP, T FTP, TCP, UDP, DHCP , DNS, ARP, ICMP, Telne t Call Control Protocols • H.323 Audio Standards • Vocoder: ITU G. 711 (PCM), one low bit rate (G.723.1) • Acoustic Echo cancellatio n supporting high-quality speakerphone Keypad Features & Handset • 12 [...]

Firewall Considerations 40 Alti-IP 600H Manual Firewall Considerations If using a firewall in the AltiWare environment, the following network ports are used: Troubleshooting The following table provides the most common problems an end user may encounter . For Alti-IP 600H phone quest ions or problems not listed here, Client Server TCP UDP AltiAdmin[...]

Appendix A Alti-IP 600H Manual 41 contact AltiGen T echnical Support. Problem/Symptom Solution AltiWare is unreachable. • Check to make sure the Alt iWare IP address in the IP Phone is set up correctly. • Check the Alti-IP 600H phone ’s IP address, network mask and default gateway. • Check to make sure you can ping the Alti-IP 600H phone’[...]

Troubleshooting 42 Alti-IP 600H Manual One way connection. • Make sure firewall setting has all the TCP/UDP ports required by AltiWare opened. • If NAT is used, make sure NAT is enabled and NAT address is set up correctly. Phone does not show anything on LCD display. Check the power source to be sure the Alti-IP 600H phone is receiving power. P[...]

Appendix A Alti-IP 600H Manual 43 LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing Menu Configuration: Alti-IP 600H/600PH Running Messages The following messages may be displayed in the LCD when running the Alti-IP 600H/600PH: Message Definit ion conf timeout! After 2 minu tes inside t[...]

LCD Messages 44 Alti-IP 600H Manual AW UNREACHABLE! Failed to connect to the AltiG en phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. Or, the network c onn ection is lost in offhook or connect state. Refer to “ AltiWare is unreachable. ” [...]

Appendix A Alti-IP 600H Manual 45 IP Phone Boot Messages The following messages may be displayed in the LCD when booting the Alti-IP 600H/600PH: User Reference Basic Phone Operation * indicates a normal operating mode phone fe ature, which is only available after registering the Alti-IP 600H with the pho ne server and logged in as an extension. WRO[...]

User Reference 46 Alti-IP 600H Manual Conference* During a call: 1) Press CONF button (this aut omatically selects a new line and places the other party on hold) 2) Enter target telephone number 3) When the call connects, press CONF button again OR  (BACK key) to cancel conference and return to original party. The # of parties allowed in a confe[...]

Appendix A Alti-IP 600H Manual 47 Configuration Menu* 1) Press * * 7 , then ENTER button. 2) Use the navigation buttons to select configuration menu. •  /  (UP/DOWN keys) allows you to scroll through text and select features displayed in LCD scre en. •  ( FORWARD key) is for menu selection. •  ( BACK key) returns to previous confi[...]

User Reference 48 Alti-IP 600H Manual Redial Phone is onhook 1) Press REDIAL button. 2) Use  /  to scroll to the desired entr y. (  scrolls to previous entry,  scrolls to first entry.) 3) Press SPRK/MUTE button or raise handse t. • Redial up to 16 last calls • Redial up to 32 digits. Release For a connected call: 1) Press RELEASE to[...]

Appendix A Alti-IP 600H Manual 49 * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default se ttings (when user is in Configurat ion Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot * * 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . Program Soft Key * * 7 . . . . . . . . . . . . [...]

User Reference 50 Alti-IP 600H Manual #29 <ext> . . . . . . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific s tation) #30 . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pic kup (any sta tion ringing) XSFR button #31 . . . . . . . . . . . . . . . . . Personal Call Park #31 <ext> . . . . . . . . . . .[...]

Alti-IP 600H Manual 51 Glossary A Alti-IP 600H/600PH - AltiGen’s H.323-complian t, business telephone that provides voice communication over an IP network. ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C [...]

52 Alti-IP 600H Manual E extension number - an arbitrary number of two to fi ve digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resou rces of a networ k f rom users of other networks. FLASH - a sudden brief signal. Activated by depressing the flash ke[...]

Alti-IP 600H Manual 53 K keyboard - system interface for communica tion. A group of numeric keys, alphabetic keys, or function ke ys used f or entering informa tion into a terminal and into the system. Usually patterned after the QWERTY keyboard layout. This term is derived from the sequence of the first six keys in the first row of al phabetic key[...]

54 Alti-IP 600H Manual One Number Access - a feature of AltiW are that allows users t o create a list of phone numbers that the syst em can use to track users and connect them with an incoming call if they are no t at their extensio n desk. onhook - the term used to describe a telephon e in the idle state or with the receiver still resting in the b[...]

Alti-IP 600H Manual 55 subnet mask - the method used for splitting IP ne tworks into a ser ies of subgroups, or subnets. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID addr es s field into a field f or subnets. System Speed Dialing - this feature allows the use r to access a system wide directory of [...]

56 Alti-IP 600H Manual workgroup pilot number - an extension designated to a workgroup that is not associated with a physi cal port and may c onsist of up to 64 members. When the pilot number is dialed, the call is di stributed to the workgroup members.[...]

Index Alti-IP 600H Manual 57 Index A activating IP extension 15 active logon while another handset is already logged on 20 activity display 31 additional features 39 address AltiGen Communications, Inc. ii AltiAdmin setup 14 AltiAdmin configuration requirements 7 AltiAdmin setup 9 AltiGen Communications phone numbers ii AltiGen Communications, Inc.[...]

Index 58 Alti-IP 600H Manual H hardware components 4 headset key 12 headset port support 21 , 31 HOLD button 4 I ICMP 39 ICOM button 4 installation 9 IP extension activation 15 IP phone display workgroup status 13 time display 13 IP settings configuration 26 K keypad features 39 known limitations 45 L LAN 39 LCD 2 , 39 LCD messages 4 3 LED 39 Line [...]

Index Alti-IP 600H Manual 59 TFTP Server 24 time display 13 U UDP 39 updating phone firmware 27 using DSL 18 V verifying phone startup process 19 version information 24 VM button 3 volume 3 W warranty v how to get service v workgroup status display 30 X XSFR button 4[...]