AltiGen comm IP 710 manual

IP 710 Phone ™ User Manual 01/2007 4290-0012-5.1[...]

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunication s system that is immune to this type of crimi nal activ ity. AltiGen Communi catio ns, Inc., will not accept liability for any damages, including long distance[...]

IP 710 Manual i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 C HAPTER 1 The IP 710 Phone . . . . . . . . .[...]

IP 710 Manual ii Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 C HAPTER 4 User Guide . . . . . . . . . . . . . .[...]

IP 710 Manual iii NOTE This equipment has been test ed and fo und to comply with the limit s for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pr otection against harmful interference in a residential install ation. This equi pment generates, uses and can radiate radio frequency ener[...]

IP 710 Manual iv[...]

IP 710 Manual v Warranty What The Warranty Covers AltiGen Communications warrant s its hardware products to be free from defects in material and workmanship during the warranty period. If a p roduct proves to be defective in materia l or workmanshi p during the warranty period, AltiGen Communications will, at its so le option, repair, refund or rep[...]

vi IP 710 Manual How to Obtain Service End user customers should contact your Au thorized AltiGen Dealer for service. Authorized AltiGen Dealers must fo llow the steps below for servi ce : 1. Take or ship the product (shipment prep aid) to you r AltiGen distributor or to AltiGen Communications, Inc. All materia ls being retu rned to AltiGe n must h[...]

IP 710 Manual 1 About This Manual This manual describes how to g et the Alti-IP 710 phone up and running on a voice over IP (VoIP) netwo rk. It provides information about how to set up, connect cables to, and configure an IP 710 phone. It also provides information on how to configure the network and IP settings. How to use the phon e is described i[...]

2 IP 710 Manual[...]

IP 710 Manual 3 C HAPTER 1 The IP 710 Phone TheAltiGen IP 710 phone is a business telephone that pro vides voice communication over an IP network. The IP 710 provides functionality similar to traditional business phones, including automatic redial, on-ho ok dial ing, hands-free operation, 15 programmable keys, LCD display and headset port support. [...]

IP 710 Manual 4 2 Message Waiting Indicator Light* Blinks when a message is wa iting or a call is coming in. 3 Program- mable Keys* 1-15 15 programmable keys can be configured by the system administrator in AltiWare Admin istrator as a Busy Lamp Field ( BLF ) key, an AltiServ Feature Code key, an Admin Defined # key, a Line Park key, a Call Record [...]

IP 710 Manual 5 Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 710 with the phone server and logged in as an extension. 16 Release Releases a call, exits from the menu, releases phone from an active state. 17 Redial* Redials up to last 16 calls and u p to 32 digits. 18 SpeedDial* Displays a l[...]

IP 710 Manual 6 Figure 2. IP 710 Phone, Bottom View 1 DC Port Connec ts to power outlet 2 Power Cable Restraint Secures the pow er cable, preventing it from accidentally being pulled out 3 DC/PoE Switch Switc hes between DC power and Power over Ethernet 4 PC Access Port Connects to PC (10/100 Base T) 5 LAN Port Connects to network (10/100 Base T) 6[...]

IP 710 Manual 7 Figure 3. IP 710 Phone, Left View Hardware Items in the Package The following hardware items are included in this package: • IP 710 set and stand • Handset • Handset cord • AC adapter (Input: 100-24 0V; Output: DC 5V, 2A) • Power cord • Network cable Optional items can be purchased separately: • Power over Ethernet (Po[...]

IP 710 Manual 8 Supported Telephony Features The IP 710 provides a broad range of call handling and dial ing features directly on the phone and throu gh the AltiWare system. Th e following table lists the supported featur es, a brief description of each, and configuration and use notes where applicable. Feature Description Notes Activity button Let[...]

IP 710 Manual 9 Busy Lamp Field (BLF) Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing. The BLF ring tone is played only when the phone is in idle state. It is stopped when the destination phone stops ringing or the local ph[...]

IP 710 Manual 10 Conference button Initiates a conference and adds in other parties on e at a time. • Single Call Waiting , Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView/ AltiAgent in order to add incoming calls to a conference. • The user who initiates the conference cal[...]

IP 710 Manual 11 Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator. When connected to a caller, the call can be parked by pressing the Line Park key. If a call is parked at a Line Park line, the button’s light is on. The call can be picked up by pressing the Line Park key. • When config[...]

IP 710 Manual 12 Speaker button Enables use of speaker phone. Speed Dial button Quickly dials a selected number from a list that has been previously stored. • These are speed dial numbers configured by the system administrator. Trans fer button Transfers an active call to another number. • This button cannot be used to “flash” after being u[...]

IP 710 Manual 13 C HAPTER 2 Setting Up the IP 710 Phone To set up the IP 705 phone, follow these instruction s: 1. Gather network settings informat ion (this information is needed to configure the IP 710): • AltiWare server IP address • IP 710 phone’s IP address This address is needed if your company does not use Dynamic Host Configuration Pr[...]

IP 710 Manual 14 • Gateway IP address 4. Configure the AltiW are IP settings (see “Confi guring IP Settings” on page 22 for information about IP setti ngs): a. Menu > SYSTEM > Enter . b. Select AW SERVER , and press Enter . c. Enter the AltiWare server address, using the * key to input periods, and press Enter . 5. Activate the IP 710 e[...]

IP 710 Manual 15 — CHECK FW (Firmware checking state) — INIT NETWORK — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING[...]

IP 710 Manual 16 To Use IP 710 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side wi th four pins in the middle faces the top. 4. Put the PoE module cover back, and tighten the screw. 5. Move the DC/PoE switch to the PoE po[...]

IP 710 Manual 17 Miscellaneous Operation Notes • Logging in and out —When using #26 and #27 to log out / log in, the IP 705 mu st be onhook. Pressing th e Speaker button and then using #2 6 or #27 will not work. • BASIC mode —If the IP 705 phone fails to register with AltiWare during startup, the phone operates in Basic mode. When in Basic [...]

IP 710 Manual 18[...]

IP 710 Manual 19 C HAPTER 3 Configuring the IP 710 Phone Phone, system, and network setting s can be configured through the IP phone’s menu. The phone can also be registered through thi s menu, if necessary. • To get to the menu, press the Menu button. •  /  buttons scroll the menus and setti ngs in the LCD screen. •  button select[...]

IP 710 Manual 20 System Settings Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. Ring Download Phone Setting > Ring Download Downloads ring tones fr om the server. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how many seconds the [...]

IP 710 Manual 21 Network Settings Boot Download System > Boot Download After firmware i mage upgrade, this setting changes to No. Used mainly for upgrading or trou bleshooting. On the next boot, the IP phone will download the new firm ware from the TFTP server, if set to Yes. Emergency Number System > Emergency Num Sets the IP p hone’s emer[...]

IP 710 Manual 22 Registration from the Phone’s Menu Under normal circum stances, the IP 710 phone regi sters itself automatically. However, if registra tion fail ed for some reason (for example, the server was not availabl e), registration can be started again from the IP 710 pho ne’s menu: 1. Press the Men u button. 2. Scroll to REGISTER . 3. [...]

IP 710 Manual 23 3. Scroll to LOCAL ADDRESS , and press Enter . 4. Use the keys on the dial pad to enter a new IP address, using the * key to enter periods. 5. Press Enter . Assigning a TFTP Server The default TFTP Server is set to 0.0.0.0. To assign the TFTP server , use the following steps: 1. Press the Men u button. 2. Use  /  to select Sy[...]

IP 710 Manual 24 — INIT NETWORK — LOADING FW.. . — LOADING NOW . — Boot Done — INITIALIZING 10. You may verify the new ver sion of firmware: Press the Menu button, scroll to SYSTEM and press Enter , scroll to Versio n Info and press Enter . Configuring NAT Note: This section is only for an IP 710 phone that is using an H.323 version of Al[...]

IP 710 Manual 25 1. Press the Men u button. 2. Select PHONE SETTING , then press the Enter button. 3. Scroll to RING TONES and press Enter . 4. Scroll to the desired ring tone and press Enter . When new ring tones are added to the server, they can be downloaded from the phone. To download ring tones: 1. Select PHONE SETTING and press Enter . 2. Sel[...]

IP 710 Manual 26 TH - number of calls in the queue whose queue time is greater than the service level threshold SL - service level in percentage Not Ready - the agent is not r eady to receive workgroup calls Greeting Button The IP 710 phone’s Greeting button is a shortcu t to the greeting feature in voice mail. It let s users: • Record a greeti[...]

IP 710 Manual 27 C HAPTER 4 User Guide The LCD Screen In normal operating mode, the phone’s LCD screen displays the date, time, and extension number on th e first li ne: If an activity code has been set on the phone, that code is displayed in place of the extension number. Examples of activity codes are MEETING, AWAY, TRAVEL. Other messages you m[...]

IP 710 Manual 28 TH - Number of calls in queue whose qu eue time is greater than the service level thr e sh old. SL - Service level in percentage. Not Ready - Agent is not read y to receive workgroup calls. Basic Phone Operation * Indicates a normal operating mode phone fe ature, which is av ailable only after registering the IP 710 with the phone [...]

IP 710 Manual 29 Conference* To initiate a conference during a call: 1) Press the Conference button (this automatica lly selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the  button to cancel the conference and return to t he original par[...]

IP 710 Manual 30 Greeting* Press the Greeting button to quickly access voice mail greetings. Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, press the Speaker button, or press the Headset button. Hold* During a call: 1) Press the Hold button to put the current call on hold and make a new call. To r[...]

IP 710 Manual 31 Redial Phone is onhook 1) Press the Redial button. 2) Use  /  to scroll to the desired entr y. (  scrolls to previous entry,  scrolls to first entry.) 3) Press the Speaker button or raise handset. • Redial up to last 16 calls. • Redial up to 32 digits. Release For a connected call: 1) Press the Release button to han[...]

IP 710 Manual 32 * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore defau lt settings (when user is i n the Configurat ion Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot AltiServ Feature Codes ## <pwd>. . . . . . . . . . . . . . . . . . . . . . . Log in t o voice mail at your own st[...]

IP 710 Manual 33 Making Calls #34. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name 1 #35. . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual Lo g In (Station Privilege Over ride) #69. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last Call er #77. . . . . . . . . . . . . . . . . . . . . . . . . . . . Stati[...]

IP 710 Manual 34 If the IP 710 is confi gured for a public IP address, you can cal l other public IP address devices. If the IP 710 is co nfigured for a privat e IP address, you can call other private IP address devices that you can “see” or that are on your subnet.[...]

IP 710 Manual 35 Appendix A Specifications Network Protocols • H. 323/SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telne t Call Control Protocols • H.323/SIP Audio Standards • Codec: ITU G.711 (PCM), two low bit rate (G. 723.1 and G.729A / G.729AB) • Acoustic Echo cancellatio n supporting high-quality speakerphone Keypad Features &[...]

Troubleshooting 36 IP 710 Manual Troubleshooting The following table provides help fo r the most common problems an end user may encounter . For IP 710 phone questions o r problems not listed here, contact AltiGen T echn ical Su pport. Headset • Headset RJ-9 port • Headset 2.5mm plug receptacle Important : Contact AltiGen for the most current l[...]

Appendix A IP 710 Manual 37 Image update faile d. If setting Boot Download to Yes, after the phone reboots and if the setting still says Yes, the boot failed. • Check the IP 710 phon e’s IP address, network, default gateway settings. • Check the network connection. • Check the TFTP server IP address and make sure the TFTP server is ru nnin [...]

Troubleshooting 38 IP 710 Manual Register failed • Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled. • Check to make sure the IP Phone Service is started in AltiWare. • If IP phone is associated with a physical phone (with the same extension number), use #27 to activa te t[...]

Appendix A IP 710 Manual 39 LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 710 phone’s menu: Message Explan ation conf timeout! After 2 minutes inside the configuration menu, if no action is taken, the LCD will show this message and then quit the menu. conf exception! During[...]

Troubleshooting 40 IP 710 Manual IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 710: Message Definition AW UNREACHABLE! Failed to connect to the AltiG en phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is[...]

Appendix A IP 710 Manual 41 IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 710: REGISTERING! User entered #27 to manually register the IP extens ion. REMOVE OLD EXT. When #27 is entered, the extension/passwor d configuration in the IP phone is remo ved. WRONG PASSWORD! Registration failed because of in[...]

Troubleshooting 42 IP 710 Manual[...]

IP 710 Manual 43 Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipmen t cabinet o r chassis contents and location of ea ch card, as we ll as software p[...]

44 IP 710 Manual E extension number - an arbitrary number of two to fi ve digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resou rces of a networ k f rom users of other networks. FLASH - a sudden brief signal. Ac tivated by pressing the Flash button, o[...]

Glossary IP 710 Manual 45 L Local address - an address used in a peripheral no de or station in place of a network address and transformed to or from a network address for delivery pur poses. Logoff - the procedure by which a user disconnects from a program or session. Logon - the procedure by which a user begins a program or term inal session and [...]

46 IP 710 Manual P physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical por ts available. ping (Packet InterNet Gr oper) - a program used to test whether a particular network destination on t[...]

Glossary IP 710 Manual 47 T TCP/IP - Transmission Control Protoc ol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or pa ssword capability. transfer - this feat ure redirects a call to another extens[...]

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Index IP 710 Manual 49 Index A activating IP phone extension 14 Activity button 8 , 26 AltiWare Server, setting IP address 20 assigning a local IP address 22 a TFTP server 23 NAT 24 audio standards 35 auto answer 8 device 8 ring 8 B BLF, configuring 9 Boot Download 21 Busy Lamp Field, configuring 9 C call control protocols 35 Call Log button 5 , 9 [...]

Index 50 IP 710 Manual inputting in LCD 22 IP number, dialing 33 IP settings, configuring 22 K keys, feature 35 L LAN ports 35 LCD messages, explained 39 , 40 , 41 LCD screen 3 , 27 , 35 LED, in buttons 35 line park, configuring 11 local address, setting 21 M memory, IP 710 phone 35 Menu button 4 Message Waiting light 4 Mute button 11 N NAT address[...]

Index IP 710 Manual 51 W warranty v how to get service vi workgroup queue status, configuring display 10 workgroup queue status, displaying 25[...]