AltiGen comm 705 manual

IP 705 Phone ™ User Manual 01/2007 4290-0014-5.1[...]

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunication s system that is immune to this type of crimi nal activ ity. AltiGen Communi catio ns, Inc., will not accept liability for any damages, including long distance[...]

IP 705 Manual i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 C HAPTER 1 The IP 705 Phone . . . . . . . . .[...]

ii IP 705 Manual Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 C HAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Basic Phone Operation . . . . . . . . . . . [...]

IP 705 Manual iii NOTE This equipment has been test ed and fo und to comply with the limit s for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pr otection against harmful interference in a residential install ation. This equi pment generates, uses and can radiate radio frequency ener[...]

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IP 705 Manual v Warranty What The Warranty Covers AltiGen Communications warrant s its hardware products to be free from defects in material and workmanship during the warranty period. If a p roduct proves to be defective in materia l or workmanshi p during the warranty period, AltiGen Communications will, at its so le option, repair, refund or rep[...]

vi IP 705 Manual How to Obtain Service End user customers should contact your Au thorized AltiGen Dealer for service. Authorized AltiGen Dealers must fo llow the steps below for servi ce : 1. Take or ship the product (shipment prep aid) to you r AltiGen distributor or to AltiGen Communications, Inc. All materials being retur ned to Alti Gen must ha[...]

IP 705 Manual 1 About This Manual This manual describes how to g et the Alti-IP 705 phone up and running on a voice over IP (VoIP) netwo rk. It provides information about how to set up, connect cables to, and configure an IP 705 phone. It also provides information on how to configure the network and IP settings. How to use the phon e is described i[...]

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IP 705 Manual 3 C HAPTER 1 The IP 705 Phone The AltiGen IP 705 phone is a business telephone that provides voice communication over an IP network. The IP 705 provides functionality similar to traditional business phones, including automatic redial, on-ho ok dial ing, hands-free operation, 5 programmable keys, LCD display and headset port support. T[...]

4 IP 705 Manual 1 LCD Screen Displays features su ch as time, ex tension number, caller ID, call waiting, li ne/ call status and call duration. Displays the phone’s menu. 2 Program- mable Keys* 1-5 5 programmable keys can be configured by the system administrator in AltiWare Admin istrator as a Busy Lamp Field ( BLF ) key, an AltiServ Feature Cod[...]

The IP 705 Phone IP 705 Manual 5 Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 705 with the phone server and logged in as an extension. 13 Flash* For system featur e code s that need a flash to complete. 14 Transfer* Transfers a call. 15 Volume Adjusts volume of ringe r, speaker, handset and[...]

6 IP 705 Manual Figure 2. IP 705 Phone, Back View 1 LAN Port Connects to ne twork (10/100 Base T) 2 PC Access Port Connects to a PC (10/100 Base T) 3 DC/PoE Switch Switches betwee n DC power and power over Ethernet 4 DC Port Connects to power outlet 5 Power Cable Restraint Secures the power cable, preventing it from accidentally be ing p ulled out [...]

The IP 705 Phone IP 705 Manual 7 Figure 3. IP 705 Phone, Left View 1 Headset port Connects to an RJ-9 headset 2 Handset RJ-9 Port Connects to a handset 12[...]

8 IP 705 Manual Figure 4. IP 705 Phone, Bottom View Hardware Items in the Package The following hardware items are included in this package: • IP 705 set and stand • Handset • Handset cord • AC adapter (Input: 100-24 0V; Output: DC 5V, 2A) • Power cord • Network cable Optional item can be purchased separately: • Power over Ethernet (P[...]

The IP 705 Phone IP 705 Manual 9 Supported Telephony Features The IP 705 provides a broad range of call handlin g an d dialing features directly on the phone and th rough the AltiWare system. Th e following table lists the supported featur es, a brief description of each, and configuration and use notes where applicable. Feature Description Notes A[...]

10 IP 705 Manual Busy Lamp Field (BLF) Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing. The BLF ring tone is played only when the phone is in idle state. It is stopped when the destination phone stops ringing or the local p[...]

The IP 705 Phone IP 705 Manual 11 Conference button Initiates a conference and adds in other parties one at a time. • Single Call Waiting , Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView/ AltiAgent in order to add incoming calls to a conference. • The user who initiates th[...]

12 IP 705 Manual Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator . When connected to a caller, the call can be parked by pressing the Line Park key. If a call is parked at a Line Park line, the button’s light is on. The call can be picked up by pressing the Line Park key. • When confi[...]

The IP 705 Phone IP 705 Manual 13 Trans fer button Transfers an active call to another number. • This button cannot be used to “flash” after being used to transfer a call. To reconnect to a c all after using the Transfer button, use the  button or the Flash button. Voice Mail button Enables access to voice messages. • The VM count that a[...]

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IP 705 Manual 15 C HAPTER 2 Setting Up the IP 705 Phone To set up the IP 705 phone, follow these instruction s: 1. Gather network settings informat ion (this information is needed to configure the IP 705): • AltiWare server IP address • IP 705 phone’s IP address This address is needed if your company does not use Dynamic Host Configuration Pr[...]

16 IP 705 Manual 4. Configure the AltiW are IP settings (see “Confi guring IP Settings” on page 22 for information about IP setti ngs): a. Menu > SYSTEM > Enter . b. Select AW SERVER , and press Enter . c. Enter the AltiWare server address, usin g the * key to input periods, and press Enter . 5. Activate the IP 705 extension from the IP p[...]

Setting Up the IP 705 Phone IP 705 Manual 17 — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING — Version xxxx.xxxx.xxxx To Use IP 705 in Powe r over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below . The side with four pins in [...]

18 IP 705 Manual Miscellaneous Operation Notes • Logging in and out —When usin g #26 and #27 to log out / log in, the IP 705 must be onhook. Pressing the Speaker button and then usin g #26 or #27 will not work. • BASIC mode —If the IP 705 phone fails to register with Alti Ware during startup, the phone operates in Basic mode. When in Basic [...]

IP 705 Manual 19 C HAPTER 3 Configuring the IP 705 Phone Phone, system, and network setting s can be configured through the IP phone’s menu. The phone can also be registered through thi s menu, if necessary. • To get to the menu, press the Menu button. •  /  buttons scroll the menus and setti ngs in the LCD screen. •  button select[...]

20 IP 705 Manual System Settings Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. Ring Download Phone Setting > Ring Download Downloads ring tones fr om the server. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how many seconds the [...]

Configuring the IP 705 Phone IP 705 Manual 21 Network Settings Emergency Number System > Emergency Num Sets the IP p hone’s emergency number. For the U.S., the emergency number is 911. Emergency Gateway System > Emergency GW Sets the IP p hone’s emergency gateway IP addr ess Version Information System > Version Info [Read only] Display[...]

22 IP 705 Manual Registration from the Phone’s Menu Under normal circum stances, the IP 705 phone regi sters itself automatically. However, if registra tion fail ed for some reason (for example, the server was not availabl e), registration can be started again from the IP 705 pho ne’s menu: 1. Press the Men u button. 2. Scroll to REGISTER . 3. [...]

Configuring the IP 705 Phone IP 705 Manual 23 1. Press the Men u button. 2. Use  to select System , then press the Enter button. 3. Scroll to TFTP Server , and press Enter . 4. Use the keys on the dial pad to enter the new TFTP server address, using the * key to enter periods, then press Enter . Updating Phone Firmware To update the phone firm w[...]

24 IP 705 Manual Configuring NAT Note: This section is only for an IP 705 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known withi n anoth er network. One network i s designated as the inside net work, the other[...]

Configuring the IP 705 Phone IP 705 Manual 25 3. Select YES and press Enter. 4. Reboot the phone by pressing * * 3 and the Enter button. Note: Custom ring tones are not supported. Distinctive Ringing Support If the Distinctive Ring options are enabled by th e system administrator, you may have three different ring cadences that distinguish th e typ[...]

26 IP 705 Manual When a call rings the agen t or the when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits display, and the first line stay s the same. However, when more than one call is outstanding, the first line shows the Call n/n displa y. If the agent is a member of multiple workgroups,[...]

IP 705 Manual 27 C HAPTER 4 User Guide The LCD Screen In normal operating mode, th e phone’s LCD screen displays the time and the extension number on the first li ne: Other messages you may see: MISSED xx - Number of calls missed. xxVM - Indicates the number of new voice messages. Appears in place of the extension number when there are voice mess[...]

28 IP 705 Manual • DND - do not di sturb • FWD - forwarding The area is blank if the agent is in any other state. When a call rings the agent or when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits disp lay, and the first line stays the same. Ho wever, when more than one call is outstand[...]

User Guide IP 705 Manual 29 Conference* To initiate a conference during a call: 1) Press the Conference button (this automatica lly selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the  button to cancel the conference and return to t he o[...]

30 IP 705 Manual Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, or press the appropriate programmable key if it is configured for headset or press the Speaker button. Hold* During a call: 1) Press the Hold button to put the current call on hold and make a new call. To retrieve a single call on hol[...]

User Guide IP 705 Manual 31 Restore Default Settings 1) Press the Menu button. 2) Press * * 2 , then the Enter button. Ring Tones 1) Press the Menu button. 2) Select PHONE SETTING, and scroll to RING TONES. 3) Select a ring tone and press the Enter button. Program- mable Key* • N/A • BLF • Feature Code • Admin Defined # • EXT Speed Dial ?[...]

32 IP 705 Manual * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore defau lt settings (when user is i n the Configurat ion Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot AltiServ Feature Codes ## <pwd>. . . . . . . . . . . . . . . . . . . . . . . Log in t o voice mail at your own st[...]

User Guide IP 705 Manual 33 #27. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (Phon e must be on hook) #32 <acct co de> . . . . . . . . . . . . . . . . . Enter Account Code (bef ore dialing ) Flash button #32 <acct code >. . . . . . . Enter Ac co unt Code (mid -call) #33. . . . . . . . . . . . . . . . . . . . . .[...]

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IP 705 Manual 35 Appendix A Specifications Network Protocols • H. 323, SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP , ICMP, Telne t Call Control Protocols • H.323, SIP Audio Standards • Codec: ITU G.711 (PCM), two low bit rate (G. 723.1 and G.729A / G.729AB) • Acoustic Echo cancellatio n supporting high-quality speakerphone Keypad Feature[...]

Troubleshooting 36 IP 705 Manual Troubleshooting The following table provides help fo r the most common problems an end user may encounter . For IP 705 phone questions o r problems not listed here, contact your AltiGen dealer . Headset • Headset RJ-9 port Important : Contact AltiGen for the most current list of certified headsets. The pin outlet [...]

Appendix A IP 705 Manual 37 IP phone registered then goes back to Basic mode • Check network co nn ectiv ity by pin gi ng from AltiServ to the IP phone. • Check if IP Phon e Service is running. • Check if there is a duplicate IP address by unplugging the Ethern et cable on the IP phone, then pinging the IP 705 phone’s IP add ress. • Ask t[...]

LCD Messages 38 IP 705 Manual LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 705 phone’s menu: Register failed • Check to make sure the extension number and extension password are set up properly and that the system administrator enabled the IP extension. • System admini[...]

Appendix A IP 705 Manual 39 IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 705: Message Definit ion AW UNREACHABLE! Failed to connect to the AltiG en phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is inv[...]

LCD Messages 40 IP 705 Manual IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 705: REGISTERING... User entered #27 to manually register the IP extens ion. REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP phone is remo ved. WRONG PASSWORD! Registration faile d bec aus e[...]

IP 705 Manual 41 Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipmen t cabinet o r chassis contents and location of ea ch card, as we ll as software p[...]

42 IP 705 Manual E extension number - an arbitrary number of two to fi ve digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resou rces of a networ k f rom users of other networks. FLASH - a sudden brief signal. Ac tivated by pressing the Flash button, o[...]

Glossary IP 705 Manual 43 L Local address - an address used in a peripheral no de or station in place of a network address and transformed to or from a network address for delivery pur poses. Logoff - the procedure by which a user disconnects from a program or session. Logon - the procedure by which a user begins a program or term inal session and [...]

44 IP 705 Manual P physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical por ts available. ping (Packet InterNet Gr oper) - a program used to test whether a particular network destination on t[...]

Glossary IP 705 Manual 45 T TCP/IP - Transmission Control Protoc ol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or pa ssword capability. transfer - this feat ure redirects a call to another extens[...]

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Index IP 705 Manual 47 Index A activating IP phone extension 16 AltiWare Server, setting IP address 20 assigning a local IP address 22 a TFTP server 22 NAT 24 audio standards 35 auto answer 9 device 9 ring 9 B BLF, configuring 10 Boot Download 20 Busy Lamp Field, configuring 10 C call control protocols 35 Call Log button 4 , 10 Call Record but ton,[...]

Index 48 IP 705 Manual K keys, feature 35 L LAN ports 35 LCD messages, explained 38 , 39 , 40 LCD screen 4 , 27 , 35 LED, in buttons 35 line park, configuring 12 local address, setting 21 logon, to extension in use 17 M Menu button 5 message waiting light 4 Mute button 12 N NAT address, setting 21 assigning 24 configuring 24 enabling/disabling 21 n[...]