APC Back-UPS Pro 500 manual

Operation Manual Back-UPS ™ Pro Uninterruptible Powe r Supply BG500 120 V ac[...]

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Back-UPS Pro 500 BG500 120 Vac 1 Overview Product Description The APC ™ by Schneider Electric Back-UPS ™ Pro BG500 is a high performance Lithium Ion uni nterruptible power supply (UPS). It provides protection for electron ic equipment from AC power blackout s, brownouts, sags, and surges, small AC fluctuations and large disturbances. The UPS al[...]

Back-UPS Pro 500 BG500 120 Vac 2 Battery Replacement Always recycle used batteries. For information on recycling a used batt ery , refer to the Battery Disposal Information sh eet included wi th the replacement battery . Replace used batteries with APC approved batteries. T o order a replacement battery go to the APC by Schneider Electric W eb site[...]

Back-UPS Pro 500 BG500 120 Vac 3 Lithium Ion Battery Safety Information This product uses a l ithium ion batt ery . The following safety rules m ust be followed when shipping the battery by air transportation. 1. Disconnect the battery and remove it from the UPS. 2. Do not pack more than two batteries in the same box. 3. Place the lith ium ion batt[...]

Back-UPS Pro 500 BG500 120 Vac 4 Operation Product Overview Front p anel feature s Rear p anel features  Power On/Off button - The Back-UPS is supplyin g conditioned AC power to connected eq uipment  Network S tatus - The Back-UPS is connected to the Ethe rnet network.  Energy Management - Master and Smart outlets are en abled, saving powe[...]

Back-UPS Pro 500 BG500 120 Vac 5 Inst allation UPS For UPS installation instructions, refer to the Back-UPS Pro BG500 Installation Guide that is supplied with the UPS. The guide is also available on the enclosed User Ma nual CD and the APC by Schneider Electric W eb, site at www .apc.com. Energy Management Energy Management function can be used to [...]

Back-UPS Pro 500 BG500 120 Vac 6 Connect Equipment Connect a master device, such as a desktop computer or audi o/visual receiver to the Master outlet. Connect peripheral devices such as a printer , speak ers, or a scanner to the Smart Ou tlets. Other required inst allations for the Bac k-UPS to functio n properly include Ethernet cable connection, [...]

Back-UPS Pro 500 BG500 120 Vac 7 Connecting the UPS by USB By connecting the UPS to a computer by USB the operating system (W indows XP , V ista, 7, and 8 and Mac OS X) is able to view the UPS as a battery and is able to display charge capacity and charge s tate (on AC or on battery). Use the included cable to connect the USB cab le on the back of [...]

Back-UPS Pro 500 BG500 120 Vac 8 Windows 7   T urn on UPS and connect UPS to the W indows 7 computer via a USB c able. Click S t art --> Control Panel --> Hardware and Sound. Under De vices and Printers group, click Device Manager . In th e Device Manager window the UPS is listed as a HI D UPS Battery device. If the UPS is installed as [...]

Back-UPS Pro 500 BG500 120 Vac 9 Figure D Figure E 3.2 Option 1 - T o roll the driver back: Go to Control Panel – Device Manager – Batteries – Select the APC UPS or APC Battery BackUP – Select Driver ta b – select Roll Back Dr iver . The Driver will revert to HID UPS (Figures D & E). Figure F Figur e G Figure H 3.3 Option 2 – If you[...]

Back-UPS Pro 500 BG500 120 Vac 10 Figure I Figure J Figure K 3.4 Y ou can now configure Power Options to shutdown when UPS is on Batt ery .  If the battery icon is not displayed in the system tray , click Control Panel, click Appearance and Personalization. Under the T askbar and S tart Menu group click Customize icons on the taskbar . Then clic[...]

Back-UPS Pro 500 BG500 120 Vac 11 Windows XP 1.T urn on UPS and connect UPS to the W indows XP computer via a USB cable.   Click S tart --> Setting --> Co ntrol Panel --> System. In the System Properties window click the Hardware tab, then click Hardwa re Manager button. In the Device Manager wi ndow , expand Batteries. There should [...]

Back-UPS Pro 500 BG500 120 Vac 12 4.3 In the Hardware Update W i zard window , select Install from a list or specific lo cation (Advanced), then click Next button. 4.4 In the Hardware Update W izard – Please choose your search and installation opt ions window , se lect Don’t search. I will choose the driver to install, then clic k the Next but [...]

Back-UPS Pro 500 BG500 120 Vac 13  4.7 After completing above step s, W indow XP will return to the HID UPS Battery Prope rties window . Click Close to finish updating driver . If the UPS is powered by AC source, W indows XP will not display an icon on the ta skbar by default. Y ou can change this behavior by cl icking Start --> Setting -->[...]

Back-UPS Pro 500 BG500 120 Vac 14 Configuring PC Shut down Make sure the battery icon on the previous section is already present on the system tray / task bar of your operating system before proceeding to configuring the PC shutdown. Mac OS X T urn on the UPS, connect the UPS to the Mac computer using the supplied USB cable. 1.Click System Preferen[...]

Back-UPS Pro 500 BG500 120 Vac 15 Windows 7  Right click the battery icon, select Power Options.  On the Select a power plan page, next to the plan you want to change, click Change plan settings.  On the Change settings for the plan page, click Change advanced powe r settings.  On the Advanced settings ta b, expand Batt ery , expand Low[...]

Back-UPS Pro 500 BG500 120 Vac 16 Windows XP 1. T urn on UPS and connect UPS to th e Windows XP computer via a USB cable.  W indows XP will display an icon in the taskbar . If UPS is powered by AC sour ce: If UPS is powered by battery:  In the Power Options Propert ies window , select Alarms tab. In the Critical bat tery alarm pane, check Act[...]

Back-UPS Pro 500 BG500 120 Vac 17 Display Interface St atus Indicators S tatus LED Indicator Audibl e Indicator On Audible Indicator T ermi nates Power On The Back-UPS is supplying AC power to connected equipment. The green LED illuminates. None N/A On Battery Back-UPS supplying battery power to battery backup outlets. Default: The green LED illumi[...]

Back-UPS Pro 500 BG500 120 Vac 18 Overload Alarm While on AC power the online power exceeds the Back-UPS capacity . The green LED illuminates. Constant tone Beeping stops when equipment power plugs are moved from battery backup outlets to surge protection outlets. Sleep Mode While on battery power , the battery is completely di scharg ed. The Bac k[...]

Back-UPS Pro 500 BG500 120 Vac 19 Configuration UPS Settings V oltage Sensitivity Adjustment V oltage sensitivity settings can be set using the following instructi ons or through the web-based managem ent interface. Refer to page 34 to change Power Settin gs or continue with the instructio ns below . No-load Shut down. The UPS will shut down to con[...]

Back-UPS Pro 500 BG500 120 Vac 20 Smart Outlet s Note: Smart outlets provide battery back-up or surge only power to connected equipment. Overview The Smart outlets can be configured to independently turn off, turn on, and reboot connected equipment. The Smart outlets can be configured to do the following: • T urn off: Disconnect from pow er immed[...]

Back-UPS Pro 500 BG500 120 Vac 21 T ower Configuration   Locate the stabilizer moun ting slot at the bottom of the UPS. It is locate d beside the battery compartment door . Align the bracket’ s locking tab with the stabilizer mounting slot.  Push the stabilizer bra cket until it snaps and locks into the mounting slot. When detaching t[...]

Back-UPS Pro 500 BG500 120 Vac 22 W eb based Management Interface The purpose of the W eb based Management Interface is to allow users to remotely access and view UPS settings and state. Through this interface users can monitor ener gy usage per outlet and remotely control Smart Outlets, turning them on / off and enabling / disabling intelligent se[...]

Back-UPS Pro 500 BG500 120 Vac 23 How to use the Wizard to discover TCP/IP settings The Device IP Configuration W izard config ures the IP address, the subnet mask , and the default gat eway of one or more UPS devices. The W izard is for IPv4 only . For detailed information on the Wizard, see the Knowledge Base on the support pa ge of the www .apc.[...]

Back-UPS Pro 500 BG500 120 Vac 24 Use the Device IP Conf iguration Utility . Once installed, the Device IP Configuration Utility will determine the IP Address a ssigned to your Back-UPS Pro by your network. 1. Start the Device IP Conf iguration Utility . The program can be found using Start -> Programs -> Schneider-Electric -> Device IP Co[...]

Back-UPS Pro 500 BG500 120 Vac 25 d) Look for the line with IPv4 and the number on the right is your IP Address. All you need are the first 3 numbers. Enter that into your Dev ice IP Configuration W izard Starting IP . The forth number will always be 1. 3. After the Back-UPS Pro has searched the network, the Back-UPS Pro unit should be listed in a [...]

Back-UPS Pro 500 BG500 120 Vac 26 How to Recover a Lost P assword or Misconfigured Network Interface Press the Reset button for 20 seconds to reset the user name and password to the defaults of apc and apc. This will also result in the network interface be ing reset to factor y default of DHCP . Set the IP Address on a Network Without DHCP 1. In or[...]

Back-UPS Pro 500 BG500 120 Vac 27 W eb User Interface Introduction Overview The W eb user interface provides options to manage the UPS and to view the status of the UPS. Supported Web browsers Y o u can use Microsoft ® Internet Explorer ® (IE) 7.x or higher (on W indows ® operating systems only) or Mo zilla ® Firefox ® 3.0.6 or higher (on all [...]

Back-UPS Pro 500 BG500 120 Vac 28 Home Menu T abs, Menus, and Links At the lower left on each page of the interface, there ar e three configurable links. By default, the links acces s the URLs for these W eb pages: • Link 1 : the Knowledge Base page of the www .apc.com website • Link 2 : the APC Product Page of the www .apc.com we bsite • Lin[...]

Back-UPS Pro 500 BG500 120 Vac 29 At the upper right corner of every page, the same icons report the UPS status. If any Critical or Wa r n i n g alarms exist, the number of activ e alarms also displays. T o return to the Home page click on one of these quick status icons on any page of the interface. Quick Outlet St atus This table shows you state,[...]

Back-UPS Pro 500 BG500 120 Vac 30 UPS Menu UPS Settings Path: UPS > Settings System Time Configuration System Ti me p age. Set the time and date used by the UPS. Y ou can change the current settings manually or through a Network Time Protocol (NTP) Server: • Apply Local Computer T ime: Select to match the date and time settings of the computer[...]

Back-UPS Pro 500 BG500 120 Vac 31 UPS On/Off/Reboot Path: UPS > On/Off/Reboot The UPS On/Off/Reboot menu options enable you to take immediate actions on your UPS and your outlets. When you choose a radio button op tion and click Next, another page summarizes the action to take place; click Apply there to continue. Setting Definition Primary NTP [...]

Back-UPS Pro 500 BG500 120 Vac 32 User Settings Path: UPS > User Settings The default user name is apc and it is a non-changeable setting. The maximum length is 32 characters for a password. Blank pass words (pa sswords wi th no characters) are not allowed. Use Session Timeout to configure the time (3 minutes by default) that this user interface[...]

Back-UPS Pro 500 BG500 120 Vac 33 Energy Management Path: UPS > Energy Management Energy Management Settings UPS Location. Y ou can change the default UPS Location , by choosing an option from the drop-down box. Changin g the location affects the cost and energy usage displayed. By clicking on edit to the righ t of the drop- down box, you can ma[...]

Back-UPS Pro 500 BG500 120 Vac 34 T otal cost and CO 2 emissions vary greatly by energy source and dist ribution network. Obtain a rough estimate by clicking Select to the right of Location to choose your coun try . T o input your own values, click on the (edit) link. See also "Energy Management" on page 5. Accumulated Energy Saved Shows [...]

Back-UPS Pro 500 BG500 120 Vac 35 • No-Load Shutdown: The UPS will shutdown to conser ve energy if while operating on battery power the UPS detects that connected equipment is us ing less than 15W of energy for more than 5 minutes. • Electrical noise is unwanted elect romagnetic ener gy which lowers the quality of signals and data. When there i[...]

Back-UPS Pro 500 BG500 120 Vac 36 Steps to update the UPS firmware: 1. If a UPS firmware update file is not already loaded on to the UPS, then FTP into the UPS and put the update file into the upsfw directory . The UPS may abort the FTP firmware transfer if it de tects that the update file is corrupted. Here's an example of loading an u pdate [...]

Back-UPS Pro 500 BG500 120 Vac 37 Outlet Menu Outlet Settings Path: Path: Outlet > Settin gs This page, you can set the name, Battery Backup mode, Energy Manageme nt mode, W atchdog and T ime to Boot Device for each outlet. Overview of Out let s Master and Backup outlet. The Back-UPS provides AC power to the Master and Backup Outlet. • If the [...]

Back-UPS Pro 500 BG500 120 Vac 38 Outlet On / Off / Reboot Path: Outlet > On / Off / Reboot T urn on, turn of f, or restart outlets with this option. Y o u can select any of the following actions (or no action) for each outlet. These are one-time actions. • When the state of the outlet is off : –O n • When the state of the outlet is on : ?[...]

Back-UPS Pro 500 BG500 120 Vac 39 How the W atchdog timing works T o ensure optimal conditions for user-free management the W atchdog feature uses a delay between the time the modem is b ooted (Smart Out let 1) and when the wirel ess r outer (Smart Outlet 2) is turned on. The T ime to Boot Device is the approximate time it takes to boot mo st devi [...]

Back-UPS Pro 500 BG500 120 Vac 40 Network Menu The Network page gives you your IP , domain name, and ethernet port settin gs. See the online help for details on individual fields. Settings Path: Network > Settings Current Network Settings The Current Network Settings displ ay the current IPv4 address, subnet mask, default gateway , MAC address, [...]

Back-UPS Pro 500 BG500 120 Vac 41 • Domain Name (IPv4) : Y ou need to config ure the domain name here only . In all other fields in the UPS interface (except e-mail addresses) th at accept domain names, the UPS adds this domain name when only a host name is entered . – T o override all instances of the ex pansion of a specified host name by the[...]

Back-UPS Pro 500 BG500 120 Vac 42 Advanced Settings Session Management p age Path: Network > Advanced Settings > Session Management The page gives details about users who log on to this user interface. The details include the logon name in User , the IP address used, and what means of authentication were used to validate the user . The T ermi[...]

Back-UPS Pro 500 BG500 120 Vac 43 Diagnostics Menu Event Log Filter Path: Diagnostics > Event Log > Filter Event log . By default, the log displays all even ts recorded during the last two days, starting with the latest events. T o dis play the event log. By default, the event log displays the m ost recent events first. T o see the events lis[...]

Back-UPS Pro 500 BG500 120 Vac 44 T o resize the ev ent log. Path: Diagnostics > Events Logs > Size When you resize the event log in order to specify a maximum size, all existing log entries are deleted. When the log subsequently reache s the maximum size, the older entries are deleted. Dat a Log Filter Path: Diagnostics > Data Log > Fi[...]

Back-UPS Pro 500 BG500 120 Vac 45 T o configure data log rot ation (Dia gnostics > Dat a Logs > Rotation): Rotation causes the contents of the data log to be appended to the file you specify by name and location. This means you can store the data before it is deleted. T o configure data log size (Diagnostics > Dat a Logs > Size): Specif[...]

Back-UPS Pro 500 BG500 120 Vac 46 T est Self-T est Schedule Path: Diagnostics > T est > UPS Y o u can schedule to run a self-test for your UPS. UPS T es t s. Select a radio button, and click Apply to perform either of th ese actions, or to test an alarm. DNS T est page Path: Diagnostics > T est > DNS Select test to send a DNS query that[...]

Back-UPS Pro 500 BG500 120 Vac 47 E-mail T est p age Path: Diagnostics > T e st > E-mail Send a test message to a configured recipient. Notification Active E-mail Server Settings Overview of se tup Use the Simple Mail T ransfer Protocol (SMTP) to send e- mail to up to four recipients when an event occurs. T o use the e-mail feature, you must [...]

Back-UPS Pro 500 BG500 120 Vac 48 Custom E-mail serv er settings. Path: Diagnostics > Notifi cation > E-mail > Server Notification Settings p ages. Setting D escription From Addr ess The contents of the Fr om field in e-mail mess ages sent by the UPS: • In the format user @ [ IP_addr ess ] (if an IP addre ss is specified as Local SMTP Se[...]

Back-UPS Pro 500 BG500 120 Vac 49 System Information Path: Diagnostics > System information > UPS This hardware inform ation under the UPS and Network menu options is useful to customer support for troubleshooting problems with the UPS. The serial number and MAC ad dress are also available on the UPS itself. Path: Diagnostics > System info[...]

Back-UPS Pro 500 BG500 120 Vac 50 T roubleshooting Problem and Possible Cause Solution The Back-UPS will not turn on The Back-UPS has not been turned on. Press the P OWER ON button. The Back-UPS is not connecte d to AC power , there is no AC power available at the wall outlet, or the AC power is experiencing a brownout or over voltage condition. Ma[...]

Back-UPS Pro 500 BG500 120 Vac 51 Service and T ransport If the unit requires service, do not return it to the dealer . Follow these steps: 1 . Review the T roubleshooting section of the manual to eliminate common prob lems. 2 . If the pro blem persists, contact APC by Schneider Electric Custo mer Support through the W eb sit e, www .apc.com. a. No[...]

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06/2013 EN 990-4770A APC by Schneider Electric IT Customer Support W orldwide For country specific customer su pport, go to the APC by Schneider Electric W eb site, www .apc.com. Select models are ENERGY ST AR ® qualified. For more information go to www .apc.com/site/recycle/index.cf m/ener gy-efficiency/ener gy-star/. This UPS is certified to com[...]