Avaya 3711 manual

Avaya Communication Manager Avaya 3711 User Guide 16-601624 Issue 4 October 2008[...]

© 2008 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. can assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full sup[...]

Issue 4 October 2008 3 Import ant Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Sensitive Electronic Environment (Europe onl y) . . . . . . . . . . . . . . . . 9 Authorisation and conformity (Europ e only) . . . . . . . . . . . . . . . . . . 9 Always dispose of old equipment correc tly - keep our environment tidy (E[...]

Contents 4 Avaya IP DECT Inst allation, Administration, and Maintenance Softkey: Esc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Cancel Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Example: Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Example: Telephon[...]

Contents Issue 4 October 2008 5 Transferring Phone Numbers to the Telephone Book . . . . . . . . . . . . . 37 Menu: Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Menu: Key Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Key Lock On / Off . . . . . . . . . . . . . . . . . . . . .[...]

Contents 6 Avaya IP DECT Inst allation, Administration, and Maintenance Menu: Caller Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 List of Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Adding a new Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Editing an E[...]

Contents Issue 4 October 2008 7 User name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Registering / Deregistering . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Toggles the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Key Lock on . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 8 Avaya IP DECT Inst allation, Administration, and Maintenance[...]

Issue 4 October 2008 9 Import ant Safety Information Sensitive Electronic Environment (Europe only) Only use this product in countries where the appropriate authorities have given their authorisation. The CE symbol on the product certifies it s confor mity with the technical gu idelines concerning user safety and electromagnetic comp atibility vali[...]

10 Avaya 3711 User Guide Always dispose of old equipment correctly - keep our environment tidy (Europe only) FCC Notices (U.S. only) This device complies with part 1 5 of the FCC Rule s. Operation is subject to the followin g two con- ditions: (1) This device may not cause harmful in terference , and (2) this device must accept any interference rec[...]

Important Saf ety Informati on Issue 4 October 2008 11 Health and Safety Information Exposure to Radio Frequency (RF) Signals: The wireless phone is a radio transmitter an d re ceiver . It is designed and man ufactured not to exceed the emission limits for e xposure to r adio frequency (RF) energy set by the Federal Communications Commission (FCC) [...]

12 Avaya 3711 User Guide Usage Like all other cordless telep hones, this telephone uses radio signals which do not guarantee a connection under all circumst ances. Generally , y ou should therefore not rely exclusively on cordless telephones when maki ng indispensable calls (e.g. medical emergencies). A vaya 371 1 T elephone This telephone is only [...]

Installation Issue 4 October 2008 13 z 10 menu languages - Danish, Dutch, English, Finnish, French, German, Italian, Po rtuguese, S panish and Swedish z Illuminated 5-line graphic display , (96 x 60 pixels), variable 7-level contrast z S tand-by time: >100 hrs z T alk time: > 10 hrs z Batteries: 3 AAA (NiMH) included with phone z Charging tim[...]

14 Avaya 3711 User Guide Placing the batteries in the telephone The battery compartment is on the back of the telephone. It ta kes the three type AAA batteries which are supplied. Import ant Battery Information Note: Note: Use only rechargeable AAA NiMh battery of typical 800 mAh, 1.2 V . Never use a battery which is damaged or worn out. Heat or co[...]

The Memory Card Issue 4 October 2008 15 Charging and Discharging The batteries can be charged and discharged hundreds of times. I f the operating time (i.e. talk and stand by time) is significantly shorter than us ual, then it is time to re place the batteries. T o maintain optimum opera ting time, the batteries should b e discharged from time to t[...]

16 Avaya 3711 User Guide 2. Push the memory card cover in th e battery compartment in the direction of the arrow (OPEN). T ilt the cover upwards slightly . Make sure you never touch the gold cont acts that are now visible, as stat ic discharge co uld lead to the device becoming defect ive. 3. Press the memory card under t he two teeth (a) so it sli[...]

Charging the Batteries Issue 4 October 2008 17 Inst alling the Charger T o operate the charger a mains connectio n is required. Check if the mains voltage matches the adapter mains volt age. Connect the cable on the p lug-in AC adapter to the terminal on the bottom of the charger a nd plug the AC adapter into the mains so cket. Mains plug Charging [...]

18 Avaya 3711 User Guide Charging and Operating T imes Charging time: (empty batterie s) to full capacity in approx. 6 to 7 hours. T alk time: >10 hours (with fully charged batteries). S tandby time: >100 hours (with fully ch arged batteries). Charge Display The charge statu s of the batteries is indicated on the display . This means: batteri[...]

Initial Setup a nd Operation Issue 4 October 2008 19 Initial Setup and Operation The telephone can be manually registere d on up to 10 different DECT systems. T o do so, it has to be registered to each A vaya DECT system. T elephone Registration Register the telephone on the A vaya DECT system as described in Menu: System on page 53. Keys, Displays[...]

20 Avaya 3711 User Guide Display Arrangement Icons Ringer deactivated. At least 2 bars: Good radio link On: telephone has a con nection Flashing: telephone has an incoming call On: Handsfree is activated Flashing: Message in voicebox Flashing: One or more missed calls in the caller list Charge statu s of the batteries On: Keypad is locked[...]

Keys, Displays and Connecto rs Issue 4 October 2008 21 T ext Line/Sof tkey Line In the top line of the display , information is given con cerning the current status of the telephone during a call or the idle state. When using the menus, this line displays an a dditional line of text containing the name of th e active menu. The text line displays im[...]

22 Avaya 3711 User Guide Sof tkeys and the Cancel Key The Sof tkeys Sof tkey: Arrow Keys Symbols are displayed above the arrow keys whic h identify the respective functionality of the arrow keys: - Opens the T elephone Book. - Opens the T elephone Book (or the Direct ory if IP DECT system used and it's configured). - When a selection list (e.g[...]

Softkeys and the Cancel Key Issue 4 October 2008 23 Sof tkey: Menu Using the Menu sof tkey on the lef t, you can access the main menu of the A vaya 371 1 telephone. Sof tkey: Options Using the Options softkey on the lef t, you can perform actions on the selected item in the menu you are currently in. Sof tkey: Esc The Esc softkey is used to quit th[...]

24 Avaya 3711 User Guide Example: T elephone Book Entering a T elephone Number Calling T elephone On / Off The telephone can be switche d off by p ressing for more than 1 second when it is in an idle state. The teleph one is switched on by pressing for more than 1 second or by placing the telephone in the cha rger . If the telephone book has been o[...]

Calling Issue 4 October 2008 25 Loudspeaker V olume During a conversation you can change the volume of the earpiece or th e loudspeaker with the arrow keys in 7 step s. When the minimum or maximum value is reache d, you will hear a beep. In the display a bar will be shown which will incr ease/ decrease in size symbolizing the actual volume setting.[...]

26 Avaya 3711 User Guide Making a Call Please note: In pre-dialling, if th e input cursor is positioned behind the telephone number , the number to be chained will be lsuf fixed to that telephone number . If the input cursor is at a ny other point, the number to be chained will be prefixed to the telephone number . While pre-dialling the will delet[...]

Calling Issue 4 October 2008 27 Making a Call from the Last Number Redial List Making a Call from the local T elephone Book Selection: press the -sof tkey and then one of the arrow keys with the telephone in an idle st ate. The last 10 phone numbers dialed are displayed. The b eginning / end of the redial list is marked by a dashed line . Dialing: [...]

28 Avaya 3711 User Guide Making a Call from the Directory (only available with IP DECT system) Y ou can access either LDAP or TFTP directory . See Menu: A V A Y A (only available on IP DECT system) on page 40 for more det ails on the directory feature. T o make a call from the directory: z Press the (down arrow) z (In case of TFTP directory used: S[...]

Calling Issue 4 October 2008 29 Muting Ringer During the call alert phase, it is possible to mu te the ringer alert signal simply by pressing the softkey Silence , Now only the teleph one icon is signalling the incoming call. (In case of the ringer alert signal is with VIP melody the ringer can not be muted.) Answering a Call Options: Reject reject[...]

30 Avaya 3711 User Guide Changes During a Connection Pressing Options softkey will give you access to the following options: T elephone Book opens the local telephone book. Caller List opens the Caller List. Redial opens the Redial List. Add T o adds the caller's number to the telephone book or call filter . Mute to mute the call or Unmute to [...]

Calling Issue 4 October 2008 31 Placing a call on Hold During a call you can place a call on hold. z Press places the call on hold. z Press again to retrieve the call. Call Enquiry During a call another party can b e consulted. z Press to put the call on hold. z Now dial the other phone number . z Press again to drop the second call and switch back[...]

32 Avaya 3711 User Guide Conference Call During a call you can create a conference wit h other 2 parties. z Press to hold the first call. z Dial the other phone numbe r . z Press again to complete the conference. z The parties will be confere nced together and the phone display will show conference. z Pressing again will drop the added party from t[...]

Message waiting indication for Voicemail Issue 4 October 2008 33 Retrieving a Parked Call z Press or dial Answer Ba ck F AC followe d by the parking extension number E.g. *371234#. The call will be connected to your telepho ne. Message waiting indication for V oicemail When a icon appears in the idle mode, the re ceiver has a message in his voice m[...]

34 Avaya 3711 User Guide Example Saving user names: (in the next chapte rs all representat ions of the operating sequences have the following form.) Menu T elephone Option OK User Name OK name OK Menu T imer The menu activation is time-monitored. If no entries are made within 6 0 seconds, then the menu is automatically exited. In this example, firs[...]

Menu: Telephone Book Settings Issue 4 October 2008 35 Menu: T elephone Book Settings The T elephone Book allows you to store up to 100 phone numbers and name s. The entries in the telephone book are stored locally on th e telephone. The names are sorted alphabetically , therefore the telephone book of fers an alphabetic search function. Entering th[...]

36 Avaya 3711 User Guide Editing an Entry Until Edit OK short / long new digits OK short / long new chara cters OK Select the entry to be changed with the arrow keys before confirming Edit Changes can be made by moving the cursor to the beginning or e nd of the entry via the arrow keys. De lete the last character by using the -key short. Delete all[...]

Menu: Telephone Book Settings Issue 4 October 2008 37 Adding an Entry to the Predial Until Add T o OK Predial OK transfers the selected phone number to the pre dial. Quick Call Activate an entry in the telep hone book and then select Qu ick Call from the Options menu. Key in a one-digit number from 1 to 9 as your q uick call number and confirm your[...]

38 Avaya 3711 User Guide Menu: Redial List In the idle sta te, press the -softkey and then one of the arrow keys (several times if necessary). Y ou will see the last 30 internal and external parties dialled (telephone nu mber or name). Dialing: dial the phone number by pressing or . Pre-dialling is started by pressing for a longer period. Options: [...]

Menu: Alarm Issue 4 October 2008 39 Menu: Alarm Alarm The Ava ya 371 1 allows you to set a time between 00:00 and 23:59 (time forma t "24h") or 01:00 and 12:59 a/p (time format "12h a/p") at which the telephon e will emit an acoustic signal (alarm melody). The signal lasts 60 seconds a nd can be switched of f by pressing softkey[...]

40 Avaya 3711 User Guide Setting the Date/T ime European format : Menu Alarm OK Date/T ime OK time 00:00 - 23:59 date 01.01.00 (dd.mm.yy) OK U.S. format: Menu Alarm OK Date/T ime OK time 00:00 - 12:59 a/p d ate 01/01/00 (mm/dd/yy) OK (dd = day; mm = month; yy = year) The user is requested to set the Date/ T ime if the DECT system does not pro vide [...]

Menu: AVAYA (only available on IP DECT system) Issue 4 October 2008 41 Conference Call During a call you can create a conference wit h other 2 parties. z Hold down Options for at least 2 second s and select Conference z Choosing the Conference Option will give yo u access to the following options: - Directory opens the directory to select an entry [...]

42 Avaya 3711 User Guide WML Port al During a call you can check WML sites. z Press and hold Options for at least 2 seconds and select WML Port al . z Choosing the WML Port al Option will give you acce ss to the following options: - [predefined] allow you to select a predefined port al on the ADMM. - User Input allows you to enter a WML port al add[...]

Menu: AVAYA (only available on IP DECT system) Issue 4 October 2008 43 Direct Call Pickup Y ou can answer a call which is alerting anothe r member in the call pickup group z Press and hold Menu for at least 2 seco nds and select Direct Call Pkup . z Choosing the Direct Call all Pkup Option will give you access to the following o ptions: - Directory[...]

44 Avaya 3711 User Guide z User Input allows you to enter the number to forward to calls to . z Selections opens the Caller List, Redial or T elephone Book to select an entry to forward the calls to. z Press OK after selecting the party where calls s hould be forwarded to if st ation is busy or not answering. - Cancel selected deactivates the featu[...]

Menu: AVAYA (only available on IP DECT system) Issue 4 October 2008 45 WML Port al When the phone is in the idle st ate you can check WML sites. z Press and hold Menu for at least 2 seco nds and select WML Port al . z Choosing the WML Port al Option will give you acce ss to the following options: - [predefined] allow you to select a predefined port[...]

46 Avaya 3711 User Guide Menu: Caller List Accepted and Missed Calls Accepted and missed calls with a tr ansmitted phon e number , are entered in to the caller list. A missed call is a call which has not been ans wered and has been alerting for at lea st 10 seconds. When calls have been missed th e text ” Missed Calls” is shown in the display .[...]

Menu: Ringer Settings Issue 4 October 2008 47 Menu: Ringer Settings A different me lody can be set for every type of call (internal, extern al, unknown number , VIP , emergency call and alarm call). National anthems first lines are inte grated in the telephone and they are selecte d in the ringer settings by choosing one of the numbers shown below [...]

48 Avaya 3711 User Guide Melody: Emergency Call Melody OK Emergency Call OK or 1…60 OK Select the melody for Emergency Calls by entering a nu mber 1 ... 60 or use the arrow keys. Note: Note: Calls from the telephone with the SOS number are always signalled with the emergency call melody . Melody: Alarm Call Melody OK Alarm OK or 1…60 OK Select [...]

Menu: Volume Settings Issue 4 October 2008 49 Device Device OK Buzzer OK This activates/deactivates the buzzer . When activat ed it is marked with ” ” on the lef t side. If the buzzer is switched off, the bell symbol is shown on the idle displa y . T o switch the buzzer on/off you can also use the -key in the idle st ate of the telephone. Devic[...]

50 Avaya 3711 User Guide Buzzer Menu V olume Settings OK Buzzer OK OK The voice volume of the Buzzer can be changed in 8 step s via the arrow keys. Menu: Caller Filter Via the caller filter it is possible to block or receive inco ming calls if the calling phone number is stored in the caller filter . The phone numbers in question have to be stored [...]

Menu: Caller Filter Issue 4 October 2008 51 Deleting an Entry Until Delete OK Sure? OK Use the arrow keys to select th e entry to be deleted before choosing Option s Delete . Deleting all Entries Until Delete All OK Sure? OK Filter Options The filter options menu provide blocking or re ceiving of incoming calls with the numbers from the list. Block[...]

52 Avaya 3711 User Guide Wild Card Feature When entering numbers in the caller filter a wild card feature is provided, so that a group of numbers is selected as entries in the caller filter . Example - if the characters ”0*” are entered as a numbe r in the caller filter , all numbers beginning with the digit ”0” (external numbers) ar e sele[...]

Menu: System Issue 4 October 2008 53 Menu: System Registration Code The telephone can be manually registered on up to 10 dif ferent DECT systems. Before you can make a call via the DECT system, the teleph one has to be registered to the syste m. A system ID and registration code are necessary for the re gistratio n process. When the telephone is no[...]

54 Avaya 3711 User Guide Automatic Search System Subscription OK Auto. Search Options Sel ect OK If you have registered your telephone wit h severa l DECT systems and this function is active (” ”), then the telephone will automatically select one o f the systems. Y our telephone is automatically ”logged-in” to another of the regist ered DEC[...]

Menu: Telephone Options Issue 4 October 2008 55 Menu: T elephone Options All entries in this chapter are started by pressin g the softkeys: Menu T elephone Option OK User Name User Name OK Name OK This function can be used to store the name of th e telephone user wh ich is set by your System Administrator . Y ou can change the User Name on the tele[...]

56 Avaya 3711 User Guide Attention tones Attention tones OK Key Click or Coverage W arn or Battery alarm or Confirm tones or End of Menu / OK If activated ” ” an acoustic warning signal is given when a key is pressed (Key Click), if a setting is confirmed (Confirm tones), if the end of a menu list is displayed (End of Menu), if t he battery cha[...]

Menu: Telephone Options Issue 4 October 2008 57 Auto Answer Auto Answer OK When signalling an incoming call th e telephone aut omatically goes of f hook after one ringer alert signal and the call will proceed. The ” ” is shown when activated. T o deactivate it press OK again. The Auto Answer function works regar dless if the telephone is connec[...]

58 Avaya 3711 User Guide Menu: Security Functions The security functions a re protected by a PIN code (4 digit s). The PIN entry is only necessary when read only is switched on. In the delivery state the PI N is set to 0000. For additional security , **** is displayed when entering the PIN. Numbers which have been entered can be dele ted by pressi [...]

Menu: Shortcuts Issue 4 October 2008 59 Buzzer on / off Menu or switches the ringer signalling of f. The bell symbol appears in the display . Menu or switches the ringer signalling back on . (The ringer signalling volume for calls with VIP ringing alert signal can not be disabled or turned off.) Silent charging on / off Menu or switches on your te [...]

60 Avaya 3711 User Guide Accessories z Battery: NiMh (Nickel-Metal Hydride) rec hargable AAA battery of 800 mAh, 1.2V (Not available from A vaya) z Avaya 3701 and 371 1 Desktop Charger z Mains plug z Avaya 3701 telephone and A vaya 371 1 telephone Charger Ra ck A maximum of eight telephones can be ch arged simultaneously . The charger rack is desig[...]

Care and Mainten ance Issue 4 October 2008 61 Care and Maintenance Y our telephone is a product which meet s high demands with regard to design. It should therefore be treated with care. We want this produ ct to give you pleasure for a long time and therefore make the following suggestions. Pay attention to all safety instructions. These instructio[...]

62 Avaya 3711 User Guide Headset V olume Settings V olume Settings Earpiece Hands-fr ee Headset Buzzer Call Filter Filter Options Accept List Block List Filter off List of numbers AVAYA D i r e c t o r y E x t e r n a l D i r Internal Dir Call Pickup Direct Call Pkup Directory User Input Selections Caller List Redial T elephone Book Send All calls [...]

Menu Tree Issue 4 October 2008 63 Redial T elephone Book Ride Directory External Dir Internal Dir User Input Selections Caller List Redial T elephone Book WML Port al [predefined] [User Input] (only during a ca ll) Directory External Dir Internal Dir T ransfer Directory External Dir Internal Dir User Input Selections Caller List Redial T elephone B[...]

64 Avaya 3711 User Guide <Options / Edit> <Options / Delete> Auto.Search V ersion Number T elephone Options User Name Language Emergency Call V oice BOX No. Attention T ones Key Click Coverage W arn Battery alar m Confirm tones End of Menu Silent Charging Charger Answer Auto.Quick Hook Auto Answer Charging LED Display T ime Disp.Contras[...]

Menu Tree Issue 4 October 2008 65 Performance figures and data quoted in this docum ent are typical, and must b e specifically confirmed in writing by Avaya before they beco m e applicable to any particular ord er or contract. The company reserves the right to make alterations or amen dments to the det ailed specifications at it s discretion. The p[...]

66 Avaya 3711 User Guide[...]