Cisco Systems DPC2202 manual

Cisco Model DPC2202 and EPC2202 VoIP Cable Modem User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2  Introduction ............................................................................................................... 10  What's In the Carton? ..........[...]

2 4028518 Rev B IMPORTANT SAFETY INSTRU CTIONS IMPORTANT SAFETY INSTRUCTIONS N o t i c e t o I n s t a l l e r s The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualifi[...]

4028518 Rev B 3 IMPORTANT SAFETY INSTR UCTIONS M i t t e i lu n g f ü r C A T V - T e c h ni k e r Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklic[...]

4 4028518 Rev B IMPORTANT SAFETY INSTRU CTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's ins[...]

4028518 Rev B 5 IMPORTANT SAFETY INSTR UCTIONS P r o t e c t t h e P r o d u c t f r o m L i g ht n i n g In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. V e r i f y t h e P o w e r S o ur c e f r o m t h e O n / O f f P o w e r L i g h t When the on/off power light is not illuminated, the apparatus may[...]

6 4028518 Rev B IMPORTANT SAFETY INSTRU CTIONS C h e ck P r o d u c t S a f e t y Upon completion of any service or repairs to this product, the service technician must perf orm safety checks to determine that this product is in proper operating condition. P r o t e c t t h e P r o d u c t W h e n M o v i n g I t Always disconnect the power source [...]

4028518 Rev B vii United States FCC Compliance This device has been teste d and found to comply with th e limits for a Class B digita l device, pu rsuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interferenc e in a residential installation. Th is equipment generates, uses, and can radiate r[...]

viii 4028518 Rev B CE Compliance D e c la r a t i o n o f C o n f o r m i t y w i t h R e g a r d t o t h e E U D i r e c t i v e 1 9 9 9 / 5 / E C ( R & T T E D i r e c t i ve ) This declaration is only va lid for configurations (comb inations of software, firmw are and hardware) supported or pr ovided by Cisco Systems for us e within the EU. [...]

4028518 Rev B ix Note: The full declaration of confo rmity for this product can be found in the Declarations of Conformity and Regulator y Information section of the approp riate product hardware installation guide, which is av ailable on Cisco.com. The following standards were applied during the assessment o f the product against the requirements [...]

10 4028518 Rev B Introduction Introduction Welcome to the exciting world of high -speed Internet and high-quality di gital telephone service. Your new DPC2202 or EP C2202 Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-spe ed data connectivity along with reliable digi tal telephone service. With cab[...]

4028518 Rev B 11 Introduction  Uses an attractive compact design that allows for horizontal tabletop or wall - mount placement  Allows automatic software upgrades by y our service provider[...]

12 Error! No text of specified style in document. What's In the Carton? What's In the Carton? When you receive your cable modem, you sh ould check the equipment and accessories to verify that each it em is in the carton and that each item is undamaged. The carton contains the following ite ms: One DPC2202 or EPC2202 VoIP Cable Modem One A[...]

Error! No text of specified style in document. 13 Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicat e how well and at what state your cable modem is ope rating. See Front Panel LED Status Indicator Functions (on page 32 ) for more information on front-panel LED sta tus indicator fu[...]

14 Error! No text of specified style in document. Back Panel Description Back Panel Description The following illustration shows the description and function of the back panel components on the DPC2202 and EPC2202. Important: Do not connect your PC t o both the Ethernet and USB ports at th e same time. Your modem will not function properly if both [...]

Error! No text of specified style in document. 15 What Are the System Requiremen ts for Internet Service? What Are the System Requirements for Internet Ser vice? To ensure that your cable modem operates efficiently for high-spe ed Internet service, verify that all of the Internet devices on yo ur system meet or exceed the following minimum hardware[...]

16 4028518 Rev B How Do I Subscribe to High-Speed I nternet and Telephone Service? How Do I Subscribe to High-Speed Inte rnet and Telephone Service? Before you can use your cable modem, y ou need to have a high-spe ed Internet access account. If you do not have a high -speed Internet access account, you need to set up an account with your local ser[...]

4028518 Rev B 17 How Do I Subscribe to High-Speed I nternet and Telephone Service? I W an t t o Us e t h e C a b l e M o d e m f o r T e l e p h o n e S e r v i c e You will also need to set up a telephone account with your local service provider to use your cable modem for telephon e service. When you contact your service provider, you may be able[...]

18 Error! No text of specified style in document. Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your hom e or office, and consult with your service provider to select the best locatio[...]

4028518 Rev B 19 How Do I Mount the Modem on a Wal l? (Optional) How Do I Mount the Modem on a Wall? (Opti onal) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be horizontally mounted. B e f or e Y o u B e g i n Before you begin, choose an appropriate mounting pl[...]

20 4028518 Rev B How Do I Mount the Modem on a Wal l? (Optional) L o c a t i o n a nd D i m e n s i o n s of t h e W a l l - M o u n t i n g S l o t s The following illustration shows the location and dimensions of th e wall-mounting slots on the bottom of the modem. Use the informat ion on this page as a guide for mounting your modem to the wall.[...]

Error! No text of specified style in document. 21 What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service ? This section provides hardware and software requirements for using your cable modem for telephone service. N u m b e r o f T e l e p ho n e D e v i c e s The RJ-11 telephone-style conn ectors on the ca[...]

22 4028518 Rev B How Do I Connect the Cable M odem for Internet and Telepho ne Service? How Do I Connect the Cable Modem for Internet and Telephone Service? You can use the cable modem to provide both te lephone service and to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office. Sha[...]

4028518 Rev B 23 How Do I Connect the Cable M odem for Internet and Telepho ne Service? C o n ne c t i n g t h e C a bl e M o d e m f o r H i g h - S p e e d D a t a a n d T e l e p h o n e S e r v i c e The following insta llation procedure ensures proper setup and configuration for the cable modem. 1 Choose an appropriate and saf e location to in[...]

24 4028518 Rev B How Do I Connect the Cable M odem for Internet and Telephone Ser vice? Important: When using a USB connection, you need to install USB drivers on your PC. For assistance, go to Installing USB Drivers (on page 25 ). Note: You can connect two sepa rate PCs to the cable modem at the same time by connecting one PC to the ET HERNET port[...]

4028518 Rev B 25 Installing USB Drivers Installing USB Drivers Your IP cable modem features multiple n etworking interfaces that allow you to connect consumer electronic devices to your home network. USB 1.1 is one of the technologies that enables Microsoft Window s-based PCs to connect to the home network. Important: Due to the inherent speed limi[...]

26 4028518 Rev B Installing USB Drivers I n s t a l l i n g U S B D r i v e r s o n W i n d o w s X P S y s te m s 1 Insert the USB Cable Modem Driver Insta llation Disk into the CD -ROM driv e of your PC. 2 Wait until the POWER an d ONLINE LED status indicators on the front panel of the cable modem illuminate solid. 3 Select Install from a list or[...]

4028518 Rev B 27 Frequently Asked Questions Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No. Telephone service is enabled for each telephone port on the cable modem by the cable telephony service provider . Contact your c[...]

28 4028518 Rev B Frequently Asked Questions Q. Do I automatically receive high-speed Internet service with the cable m odem? A. Your cable modem may be used to provide telephone service, high-speed Internet service, or both services. Yo ur cable service provider enables Internet service. Contact your cable service provider for more inf ormation if [...]

4028518 Rev B 29 Frequently Asked Questions 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empt y the Trash. 5 Restart your computer. 6 As your computer starts, simultaneously press and hold down the Command (Apple) , Option , P , and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh bu[...]

30 Error! No text of specified style in document. Having Difficulty? Having Difficulty? C o m m o n T r o u b l es h o o t i n g I s s u e s I don't understand the front panel status ind icators See Front Panel LED Status Indicator Function s (on page 32 ), for more detailed information on front panel LE D status indicator operation and functi[...]

Error! No text of specified style in document. 31 Tips for Improved Performanc e Tips for Improved Performance C h e ck a n d C o r r e c t If your cable modem does not perform as expected, the following tips may help. If you need further assistance, conta ct your service provider.  Verify that the plug to your cable modem AC cord is properly in[...]

32 4028518 Rev B Front Panel LED Status Indica tor Functions Front Panel LED Status Indicator Functions I n i t i a l P o w e r U p, C a l i b r a t i o n , a nd R e g i s t r a t i o n ( A C P o w e r a p pl i e d ) The following chart illustrates the sequence of steps and the correspondi ng appearance of the cable modem front panel LED status ind[...]

4028518 Rev B 33 Front Panel LED Status Indica tor Functions N o r ma l O p e r a t io n s ( A C P o w e r a p p l i e d) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem. Front Panel LED Status In dicators During Normal O[...]

34 4028518 Rev B Notices Notices T r a d e m a r k s Cisco and the Cisco logo are trademarks o r registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's tradema rks can be found at www.cisco.com/go/trademarks . DOCSIS is a registered tradema rk of Cable Television Laboratories, Inc. EuroDOCSIS[...]

4028518 Rev B 35 Notices F C C R a d i a t i o n E x p o s u r e S t at e m e n t This equipment complies with FCC radiat ion exposure limits set forth for an uncontrolled environment. To ma intain compliance with the FCC RF exposure guidelines, this equipment sho uld be installed and operated with minimum distance of at least 7.8 in. (20cm) from a[...]

36 Error! No text of specified style in document. For Information For Information I f Y o u H a v e Q u e st i o n s If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engine er. Access your company's extranet site to view or order a dditional technical publications. For accessi[...]

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Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678 277 - 1120 800 722 - 2009 www.cisco.com This document includes various trademarks of Cisco Systems, Inc. Please see the Noti ces section of this document for a list of the Cis co Systems, Inc. trademarks use d in this document. Product and service avail ability are s[...]