Gateway GT115 manual

Gateway GT115 Service Guide P AR T NO.: PRINTED IN T AIW AN[...]

I Preface 1. This Service Guide pr ovides you with all technical inform ation re lating to the BASIC CONFIGURA TION decided for Gate way's "global" product offering. T o better fit local market requirements and enhance product competitiveness, your regi onal office MA Y have deci ded to extend t he functiona lity of a machin e (e.g. [...]

II Conventions The following c onventions are used i n this manual : Screen messages Den otes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. W ARNING Alerts you to any damage that might result from doing or not do i ng specific actions. CAUTION Gives precautionary measures t[...]

III Safety, Care and Regulatory Information Before installing a server , be sure that you understand the f o llowing warnings and caution s. W ARNING: T o reduce the risk of electric shock or damag e to the eq uip ment: Do not disable the po wer cord g rounding plu g. T he grounding pl ug is an important safety feature. Plug the power cord into a g[...]

1 Table of Contents PREFACE I REVISION HISTOR Y I COPYRIGHT I DISCLAIMER I CONVENTIONS II SAFETY, CARE AND REGULA TORY INFORMATION III PREVENTING ELECTROST ATIC DISCHARGE III SERVER WARNINGS AND CAUTIONS III TABLE OF CONTENTS 1 MECHANICAL COMPONENTS 4 SYSTEM FRU LIST 6 SYSTEM COMPONENTS 9 SYSTEM SPECIFICATIONS 10 Hardware specification 10 Environme[...]

2 Front Panel LED Description 19 Hard Disk Drive Sequence & LED Description 19 LAN Port LED Description 19 System Block Diagram 21 MOTHERBOARD PLACEMENT AND JUMPER SETTING 22 Motherboard Component 22 Connector Icon Description 23 Motherboard Jumper Setting 24 INSTALLING/REMOVING SYSTEM HARDWARE 25 Chassis Cover Removal and Installation 26 Remov[...]

3 Security Menu 49 Setting a System Password 50 Changing a System Password 50 Removing a System Password 50 Server Menu 51 System Information 52 Event Log Configuration 53 Boot Option Menu 54 Boot Manager Menu 56 Exit Menu 57 TROUBLESHOOTING 58 Error Symptoms List 58 BIOS BEEP CODES 61 BIOS Beep Codes Table 61 PEI Beep Codes 61 DXE Beep Codes 61 BI[...]

4 Mechanical Components Item Description 1 Right side cover 2 System support retainer 3 System bottom plate 4 System support retainer 5 System plastic stands 6 Hard drive cage 7 Hard drive bracket 8 Front door plate 9 Front bezel 10 Power button 1 1 Bezel lens 12 Power lens[...]

5 13 Optical drive cage 14 USB bracket 15 USB bracket 16 Left side cover 17 Hard drive slider 18 Hard drive cage 19 T op cover 20 System top cover 21 CD-ROM bracket patch 22 PCI retainer 23 Back cover 24 Rear wind ow[...]

6 System FRU List Item Photo Part number Chassis HS.31600.004 SA T A ODD CABLE 7 PINS, 500MM CA.R4300.001 SA T A HDD CABLE 7 PINS, 500MM CA.R4300.002 SAS HDD CABLE CA.31400.030[...]

7 Back I/O SHIELD 33.R7F0L.001 FRONT BEZEL ASSEMBL Y TZ.R4300.001 SYSTEM F AN HI.R4300.001 SYSTEM F AN SINK HI.30900.024[...]

8 Main Board MB.R7F0A.001 FSP FSP450-60EP 450W POWER SUPPL Y PY .45008.001 Mylar 47.R7F0L.001[...]

9 System components Item Description 1 Front Bezel door 2 T op cover 3 Power supply cage 4 Cooling fan cage 5 PCI card 6 Main board 7 Hard drive blank[...]

10 System Specifications Hardware specification System unit Item Description Processor socket AMD socket C32 Processor support  Memory T echnology – Socket C32 interfac es to DDR3 SDRAM DIMMs.  HyperT ransport ™ T echnolog y .  Thermal Monitoring and C ontrol – The Socket C32 processor uses Advanced Platform Management Link. Core log[...]

11 Memory Item Description Number of DIMM slots Four Maximum memory capacity 8 GB (2 GB in each of the four DIMM slots) Memory modes  Single DIMM, non-interleavin g (DIMM A1)  Two DIMMs, interleaving (DIMM A1 and DIMM B1)  Four DIMMs, full memory configuration Memory controller Integrated in the AMD socket C32 pr ocessor DIMM specification[...]

12 Environmental specification Item Description T emperature ra nge Operating Non-operating 5 – 35°C (41 – 95°F) -20 – 60C (-4 – 140°F) Humidity (non-condensi ng) Operating Non-operating 30–80% RH 20–90% RH Acoustic noise Full Configuration Light Configuration Sound pressure level in id le mode on bystander position ＜ 38 dBA Sound [...]

13 Mechanical specification Item Description System board platform uA TX (Micro Advanced T echnology Extended) System board dimensions Length Width 304.8mm 243.84mm System Dimensions Height Depth Width 358mm 180mm 450mm Server weight (maximum configuration, approximate) Basic configuration (exc lud ing the keyboard and mouse) Fully loaded configur [...]

14 Power supply specification GT1 15 supports 3 00-watts and 450W p ower supply modules. Y ou have the option to install a 300-watts p owe r supply module or 450W power su pply module. Note: If you need to inst all three hard disk drives, please use 30 0W power supply (with three connectors). If you need to inst all four hard disk drives, please us[...]

15 Depth Width 140 mm (5.5 in.) 150 mm (5.9 in.) Weight (approximate) 1.43 kg (3.1 lb) Input requirements Rated input voltage Normal line voltage 100–127 V AC, 220 –2 40 V AC 1 15 V AC, 230 V AC Line frequency 47–63 Hz Rated input current Load 8A at 100–127 V A C, 4A at 220-240 V AC Inrush current No damage Power supply output po wer Rated [...]

16 Appearance of System Front view Item Component 1 USB connectors 2 LED indicator panel[...]

17 Rear view Item Icon Component Descr i ption 1 Power supply module cord socket Connect the system power cord here. 2 PS/2 mouse por t Connects to a PS / 2 mouse. 3 PS/2 keyboard Connects to a PS / 2 keyboard. 4 Serial port Connects to serial devices. 5 Monitor port Connects to monitors . 6 Gigabit LAN ports 1/2 Connects to an Internet or intranet[...]

18 Internal Component Item LED indicator 1 Release sliders for the HDD cages. 2 Cooing fan assemblies. 3 Power module bay 3 Cooing fan assemblies 4 PCI slot lock levers 5 Mainboard[...]

19 Switch and LED Indi cators Introduction This section discusses the different LED ind icators located on the :  Front panel  Hot-plug HDD carrier  LAN port Knowing what e ach LED indi cator signifies can a id in problem diag nosis and trouble shooting. Front Panel LED Description Number LED Color Stat us Description Green Solid on Link b[...]

20 A mbe r On GbE link network access Green On 100 Mbps link network access 1. Network speed (top) Off 10 Mbps link network access Green On A ctive net w ork link Green Blinking Ongoing network data activity 2. Network connection (bottom) Off Off-line network[...]

21 System Block Diagram Socket NB: SR5 67 0 SB: SP5100 Channel A 2 DDR3 UDIMMs / RDIMMs Channel B 2 DDR3 UDIMMs / RDIMMs PCI-E x 16 Slot1 PCI-E x 8 Slot2 Intel® 82574L USB Port x 9 SA T A Port x 6 XGI-Z9S (64MB DDR2) Audio (Option) SIO IT8720 TPM (Option) Flash SPI BIOS Series Port x2 PCI-E x 4 Slot3 PCI-E x 1Slot4[...]

22 Motherboard Placement and Jumper Setting Motherboard Component This section provides general information on changi ng ju mper settings as well as spec ific jumper configuration for individua l boards in the system.[...]

23 Connector Icon Description Item Code Description Item Code Description 1 PS/2 ports Connect to mouse and keyboard. 2 Serial port Connect to serial devices. 3 VGA port Connect to monitors. 4 RJ45/ USB ports The RJ45 port connects to an internet or intranet network. The USB ports connect to USB devices. 5 USB ports Connect to USB devices. 6 ATX1 1[...]

24 Motherboard Jumper Setting Item Description 1 Clear CMOS jumper (CLR_CMOS1) 1-2 Close: N ormal operation. (Default) 2-3 Close: Clear CMOS data.[...]

25 Installing/Removing system Hardware This chapter contains step-by-step proce d ures on how to disassembl e the server s ystem for maintenanc e and troublesho oting. T o d i s a s s e m b l e t h e G a t e w a y GT115 S e r v e r, p l e a s e p a y a t t e n t i o n t o e a c h s e c t i o n ’ s i n s t r u c t i o n a n d t o o l s needed . NO[...]

26 Chassis Cover Rem oval and Installation Removing the side cover 1. Remove the two screws located on the rear edg e of the sid e panel. 2. Press the side p anel release button and slide the side panel to ward the rear of the chassis to disengage it. Removing the to wer foot 1. Release the bezel door retenti on tabs from the chassis interior . 2. [...]

27 CPU Installation / Removal The mainboar d supports one C32 processor socket with Dual/Four/Six-Core AMD Opteron™ 4100 series. Y ou have the option to upgrade the defa ult processor. Observe the follo wing g uidelines when replacing a pr ocessor . • Before removing a processor , make sure to back up all important system files. • Handle the [...]

28 Cooling Fan Installat ion / Removal 1. Disconnect the processor cooling fan cable fro m mainboard. 2. Use a long-nosed screwdr iver to loosen the four coolin g fan mounting pin s . 3. Lift the cooling fan away from the mainb oard. 4. Lay down the cooling fa n in an upright position - with the thermal patch facing upward. Do not let the thermal p[...]

29 Memory Installation / Removal The motherboard support s DDR3 memory modules, whereby BIOS will automatically detect memory capacity and spe cification s . Memory mo dules are designed so that they can be inserted only in one direction. The memory capacity used can dif fer with each slot. Inst allation step: 1. Insert the DIMM memory module verti[...]

30 PCI Expansion Card Installation / Removal Gateway GT115 has four bus slots with of three sepa rate bus segments: • PCI-E_1 -- PCI Express x16 slots • PCI-E_2 -- PCI Express x8 slot • PCI-E_3 -- PCI Express x4 slot • PCI - E_ 4 -- P C I Ex p re ss x4 sl o t with x1 signal Install the expansion card 1. Press the release latch of the slot c[...]

31 Hard Disk Drive In stallation / Removal Below is the instruction of HDD installation and remo val SOP. 1. Open the side cover. 2. Press the release b utton and pull the blank out of the dr ive bay. 3. Slide hard disk into blank. 4. Make sure the HDD is s eated secure ly in the HDD blank. 5. Connect the necess ary power cable. To conn ect power c[...]

32 Power supply installat ion / Removal The GT115 suppo rts 300 watts and 450 wa tts power supply modules. T he system ships out with only one power supply module installed. Install a hot-swap power supply module 1. Remove the four securing scre ws from the back of system. 2. Slide toward and lift to remove the power supply mo dul e from the system[...]

33 Cable Routing Cable Routing image Item Suggest Cable Item Suggest Cab l e 1 Front switch cabl e 2 Front USB cable 3 Serial port cable 4 Mini SAS c able 5 SATA cable (onbo ard SATA to HDD) 6 SATA cable (onboard SATA to ODD) 7 Powe r cable 8 Case open intrusion[...]

34 BIOS Setup System BIOS BIOS setup is a hardware configurat ion program built into the system’s Basi c Input/Output Sy stem (BIOS). Since most systems are alre ady pr operly configu red and optimized , there is no need to r un this utilit y . Y ou will need to run this utilit y under the follo wing cond iti ons. • When changing the s ystem co[...]

35 Entering BIOS Setup 1. T urn on the server and the monitor . If the server is already turned on, close al l open applic ations, then restart the server . 2. During POST , press F2 If you fa il to press F2 be fore POST is completed, you will need to restart the server . Th e Setup Main menu will be displaye d sho wing the Setup’s menu bar . Use[...]

36 Main Menu Parameter Description BIOS V ersion V ersion number of the BIOS setup utility . BIOS Build Date Date when the BIOS setup utility was created. Processor CPU T ype CPU Core Freque nc y CPU Count T echnical sp eci fications for the installed processor . System T ime Set the system time fo llowing the hour-minut e- second format. System Da[...]

37 Advanced Menu The Advanced menu display submenu options for configurin g the functio n of various hardware component s. Select a submenu item, then press Enter to access the related su bmenu screen.[...]

38 Processor Configuration Parameter Description Option A MD PowerNo w This feature will increase the system batter y life, while delivering performance on d emand. It also allows the processor to dissipate less heat under normal operating conditions, providing a co oler and quieter-runnin g syste m. Enabled Disabled MT C1E Enable this feature will[...]

39 Microcode Patch Level Processor Microcode Patch Level. CPUID Processor ID number . CPU S tepping Processor stepping information. Processor L1 Instruction Cache Processor first-level instruction cache size detected during POST . A n Instruction: to speed up exec utable instruction fetch. Processor L1 Data Cache Processor first-level data cache si[...]

40 Memory Configuration Parameter Description Option A vailable Mem ory T otal size of system memory detected during POST On-line S pare DIMM Enable this feature will reserve one rank of one logical DIMM to be used as spare rank. This rank will be used when any ot her rank no longer functions properly . Enabled Disabled Channel interleavin g T his [...]

41 SATA Controller Configuration Parameter Description Option Onboard SA T A Controll When enabled, the SA T A controller will function normally . Enabled Disabled OnChip SA T A T ype Select the on chip SA T A type. IDE: When set to IDE, the SA T A controller disables its RAID and AHCI functions and runs in the IDE emulation mode. This is not allow[...]

42 PCI Configuration Parameter Description Option PCI Express Slot 1/2/3/4 When enabled, This setting will initialize the device expansion ROM for the related PCI-E slot. Enabled Disabled Onboard Graphics Cont When enabled, the graph ic controller will function normally . Enabled Disabled Primary Video Device Select the pr imary video devic e that [...]

43 USB Configuration Parameter Description Option Detected USB Devices Displays the information of installed USB devices in the system. USB Controller When en abled, the USB controller will function normally . Enabled Disabled Legacy USB Support Enables or disables support for legacy USB devices. Enabled Disabled Port 60/64 Emulati on Enable I/O po[...]

44 Legacy Device Configuration Parameter Description Option Serial Port 1/2 When enabled allo ws you to configure the serial port settings. When set to Disabled, displays no configuration for the serial port. Enabled Disabled Device Setting Displays Serial Port 1/2 device setting information Change Settings Change Serial Port 1/2 device settings. W[...]

45 Console Redirection Parameter Description Option Console Redirection Select whether to enable console redirection. Console redirectio n enables users to manage the system from a re mote location. Serial Port 1 Serial Port 2 Disabled T erminal Type Select a terminal type to be used for console redirection. VT100 VT100+ ANSI VT -UTF8 Bits per seco[...]

46 T erminal data. Resolution 100x31 Enables or disables extended terminal resolution. Enabled Disabled Legacy OS Redirection On Legacy OS, the number of Rows and Columns supported redire ction. 80x24 80X25[...]

47 Power Configuration Parameter Description Option Deep Power Off Mode Enable or Disable Deep Po wer Off Mode. Enabled Disabled Power On by R TC Alarm Select whether to wake up the system when an RTC alarm is detected. Enabled Disabled Restore on AC Loss Defines the power state to resume to after a sys- tem shutdow n that is due to an interruption[...]

48 Hardware Monitor Press Enter to view the Hardware Monitor screen whi c h displays a real-time re cord of the CPU/system temperature, fan speed, and volt age. Ite ms on this window are non-co nfigu rable.[...]

49 Security Menu The Security menu allows you to safeguard and protect the system from unauth orized u se by setting up access p a sswor ds. There are three t ypes of p asswords that you can set: • Administrator password Entering this password will allow the user to a ccess and change a ll settings in the Setup Utility . • User passw ord Enteri[...]

50 Setting a System Password 1. Use the up/down keys to select a password p a rameter (Set Administrator Pass word or Set User Password), then press Enter . A pa ssword b ox will appe ar . 2. T ype a p assword then press Enter . The password may consist of up to six alphanumeric ch ara cters (A-Z, a-z, 0-9). 3. Retype the password to verify the fir[...]

51 Server Menu Parameter Description Option System Information Displays basic system ID information, as well as BIOS version. Press Enter to access the related submenu. Event Log Configuration Displays Event Log advanc ed settings. Press Enter to access the related submenu.[...]

52 System Information The System Management submenu i s a simple display p age for basic system ID information, as well as System product information. Items on this window are non-config urable.[...]

53 Event Log Configuration Parameter Description Option Change Smbios Event Configuration Press Enter to access the related submenu. View Smbios Event Log Displays Smbios Event Log . Press Enter to View Smbios Event Log Erase Event Log Choose options for erasing Smbios Event Log Erasing is done prior to any logg ing activation during reset. No Y es[...]

54 Boot Option Menu The Boot menu allows you to set the drive priority dur ing system boot-up. BIOS setup will display an error message if the drive(s) specified is not boot able. By default, the server searc hes for boot devices in the foll owing order: 1. Hard drive 2. Optical disc drive 3. Removable device 4. Network device 5. UEFI device Parame[...]

55 Bootup NumLock S tate Enable or Disab le Bootup Nu mLock functio n. On Off POST Error Pause Select whether to pause POST when a boot-up error is detected. Disabled All, But Keyboard All Errors Option ROM Messages Set display mode for Option ROM. Force BIOS Keep Current W atch Dog T imer Enab le or disable Watch Dog Timing function. Enabled Disab[...]

56 Boot Manager Menu The Boot manager menu allows you to specify t he boot-up drive. BIOS setup will display an error message if the drive(s) specified is not boot able. Parameter Description Option Built-in EFI Shell Press Enter to configure the device as the boot-up drive. IBA GE Slot 0100 v1350 Press Enter to configure the device as the boot-up [...]

57 Exit Menu The Exit menu di spl ays the various opti ons to quit from the BIOS setup. Highlight any of the exit option s then press Enter . Parameter Description Option Save Changes and Exit Saves changes made and close the BIOS setup. Enabled Disabled Discard Changes and Exit Discards chan ges mad e and close the BIOS setup. Enabled Disabled Sav[...]

58 Troubleshooting Error Symptoms List NOTE: T o diagnose a problem, first find the error sy mptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check pro ce dure i s indicated, the first Action/FRU listed in right column is the most likely cause. Error Symptom Action/FRU Processor / P[...]

59 4. Main board. Hard disk drive has write error . 1. Enter BIOS Setup and Load default settings. 2. Hard d isk drive. Hard disk drive LED fails to light, but system operates normally . 1. With the system powe r on, measur e the voltage of hard disk LED connector . 2. Hard driv e LED cable. CD/DVD-ROM Drive NOTE : Ensure CD/DVD-ROM drive is config[...]

60 (including blank or ille gib le monitor). 2. Loa d default settings (if screen is readable). 3. Main board Parallel/Serial Ports Execute “Load BIOS Default Settings” in BIOS Set up to confirm ports presence before diagnosing an y parallel/serial ports problems. Serial or parallel port loop-back test failed. 1. Make sure that the LPT # or COM[...]

61 BIOS Beep Codes BIOS Beep Codes Table PEI Beep Codes # of Beeps Description 1 Memory not Installed. 1 Memory was installed twice (InstallPeiMemor y routine in PEI Core call ed twice) 2 Recovery started 3 DXEIPL was not found 3 DXE Core Firmw are Volume was not foun d 4 Recovery failed 4 S3 Resume failed 7 Reset PPI is not available DXE Beep Code[...]

62 Figure 300-03[...]

63 Recovery St age 4 Connect the disk, here we use F A T disk and set reco very jumper . Then system would enter BIOS Setup Menu. Y ou may see the page as the foll owing figures shows. 5 Enter “Proceed with flash update” page , the sy stem would recover the BIOS image automica lly . 6 When recove ry process is comple t ed, reset the syste m .[...]

64 BIOS POST Error Messages List BIOS POST error message list PEI Phase Status Code Description Progress Code 0x10 PEI Core is started 0x11 Pre-memor y CPU initialization is started 0x12 Pre-memor y CPU initialization (CPU mod ul e specific) 0x13 Pre-memor y CPU initialization (CPU mod ul e specific) 0x14 Pre-memor y CPU initialization (CPU mod ul [...]

65 0x5A Internal CPU error 0x5B Reset PPI is not available 0x5C-0x5F Reserv ed for future AMI error codes S3 Resume Progress Codes 0xE1=0 S3 Resume is stared (S3 Resume PPI is called by the DXE IPL) 0xE1 S3 Boot Script execution 0xE2 Video repost 0xE3 OS S3 wake vector call 0xE4-0xE7 Reserv ed for future AMI progress codes S3 Resume Error Codes 0xE[...]

66 0x7A – 0x7F Reserved for future AMI DXE codes 0x80 – 0x8F OEM DXE initialization codes 0x90 Boot Device Selecti on (BDS) phas e is started 0x91 Driver connecting is started 0x92 PCI Bus initialization is starte d 0x93 PCI Bus Hot Plug Controller Initial izati on 0x94 PCI Bus Enumeration 0x95 PCI Bus Request Resources 0x96 PCI Bus Assign Reso[...]

67 Undetermined Problems If an error message is present, go to “POST Error Messages Li st” on page 64. If you did not receive any messages, if the symptom is listed in “or “Error Symptoms List” on page 60. If you still cannot solve the problem, continue with this check: 1. Chec k the po wer supply voltage s. If the volt ages are correct c[...]