Siemens HIPATH HIPATH 3000 manual

s HiP ath 30 0 0 HiP ath AllS erv e Hic om 1 50 E/H opt iP oint 50 0 ec onomy opt iP oint 50 0 basic opt iP oint 50 0 st andard opt iP oint 50 0 advance Oper at ing Instruct ions[...]

2 Be f ore Y o u Be gi n T hese operating instr uctions describe the optiP oint 50 0 economy, optiP oint 50 0 basic, optiP oint 50 0 st andard and optiP oint 50 0 adv ance telephones on your HiP ath 30 0 0/ HiP ath AllServ e. T hey describe all functions y ou can use fr om your telephone. Y ou ma y find that some func- tions y ou wish to use are no[...]

Content s 3 Basic operating instructions . . . . . . . . . . . . . . . . . . . . 8 optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 8 optiPoint 500 advance control panel with optiPoint key modules . . . . . . 9 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . 10 Screen Displays . [...]

Content s 4 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 En-Bloc Sending / Correcting Numbers . . . . . .[...]

Content s 5 Displaying and Assigning Call Charges . . . . . . . . . 43 Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 44 Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 45 If You Cannot R[...]

Content s 6 Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . . . 65 Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 65 Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Content s 7 Transferring a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . . 84 Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) . . . 84 Transferring Calls Directly to the Executive (O[...]

Basic operating instructions 8 B asic operating instruct ions optiP oint 50 0 ec onomy/basic/st andard c ontr ol panel optiP oint 50 0 econom y basic standard adv ance F unction ke ys 1 2 1 2 1 2 1 9 F ull-duplex speak erphone fe a t u r e -- 99 Illuminated display - - - 9 Headset port - - - 9 USB interf ace - 999 Interf ace f or add-on eq uipment [...]

Basic operating instructions 9 optiP oint 50 0 adv ance contr ol panel with optiP oint k ey modules Keys for telephone set tings Iluminated Displa y , 2 lines with 24 c hars Key p a d Handset K ey f or confirming a function K ey field - freely pr ogrammable k e ys Speaker f or open listening and ring tones Fi xe d function k ey: R elease Microphone[...]

Step by Step Basic operating instructions 10 How to Use these Operating Instruct ions Y ou will find a graphic r epresentation of the steps in logical sequence in the lef t column. Below is an explanation of the symbols: C Lif t the handset (of f-hook). I R eplace the handset (on-hook). H Conduct a call. D Enter a telephone number or code. 99 Enter[...]

Basic operating instructions 11 Step by Step Accessing Funct ions ... Interactively Y ou can select some functions while the telephone is idle , f or e xample: Use to scroll to a function and press to e xecute it. Y ou can select other functions directly depending on the situation . Example: you call a number , but the line is bus y: P ress to conf[...]

Basic operating instructions 12 Funct ions Y ou Can Use Basic and Enhanced Functions Y ou can use all basic and enhanced communications platf orm functions that appear interactiv ely on the screen, in the P r ogram/Service menu, and when y ou press function ke ys. Additional T eam and Executive/S ecretar y F unct ions Æ page 79f . T o help w orkin[...]

Making and Answering Calls 13 Step by Step Making and Ans wering Calls Special def ault ring signaling is set f or your telephone: • When y ou receiv e an internal call, y our telephone rings once e very f our seconds (single-tone sequence). • When y ou receiv e an external call, y our telephone rings twice in rapid succession e very f our seco[...]

Step by Step Making and Answering Calls 14 Ending the call: P ress the k ey . The LED goes out. or P ress the k ey . Notes on speak erphone mode: • T ell the other part y that y ou are using speak erphone mode. • T he speak erphone works bests at a lo w r eceiving v olume. • T he ideal distance bet w een the user and the tele- phone set in sp[...]

Making and Answering Calls 15 Step by Step S witc hing to Speakerphone Mode Precondition: Y ou are conducting a call with the hand- set. and I Hold do wn the ke y and replace the handset. (in the U .S.: pr ess the ke y once and replace the hand- set). T hen release the k ey and continue the call. S witc hing to the Handset Precondition: Y ou are en[...]

Step by Step Making and Answering Calls 16 or P ress the k ey . The LED lights up. Enter the code. F>> Y ou are connected to the call w aiting par ty immediately . T he first party is placed on hold. Ending the second call and resuming the first one: Confirm. or F9 P ress the k ey . The LED lights up. Enter the code. or I C R eplace the hands[...]

Making and Answering Calls 17 Step by Step Accepting a Specific Call for Y our Colleague Y ou hear another telephone ring . P ress the k e y . The LED lights up Select and confirm. or F>B Enter the code. A called station appears on the screen. If applicable Select and confirm until y ou see the station you w ant. Confirm. or D If y ou know the n[...]

Step by Step Making and Answering Calls 18 Using Mailbo x es If y ou hav e pr ogrammed the "Mailbo x" ke y Æ page 55, the associated LED lights up when messages ha ve ar- riv ed f or y ou. If your telephone is connected to a v oice mail s ystem, the "Mailbo x" k ey will also light up to alert y ou to any messages that ha v e ar[...]

Making and Answering Calls 19 Step by Step Using the Speak erphone A colleague addresses y ou directly o v er the speaker with a speak er call. Y ou hear a tone bef ore the an- nouncement. T he other par ty’ s name or st ation number appears on the scr een. Y ou can conduct the call with the handset or in speaker- phone mode. C Lif t the handset [...]

Step by Step Making and Answering Calls 20 T urning D o Not Dist urb On and Off Y ou can activate the do not dist urb function if you do not w ant the receiv e any calls. When do not dist urb is acti- v ated, internal callers hear a bus y signal and e xternal callers ar e rerouted to a telephone assigned f or this pur- pose (S y stem Suppor t). Sel[...]

Making and Answering Calls 21 Step by Step T r ace Call: Identifying Anonymous Callers (Not for U.S.) Y ou can hav e the carrier identify malicious external call- ers. Y ou can sa v e the caller ’ s station number during the call or f or 30 seconds af ter the call ends. Ho w ev er , it is essential that y ou do not replace y our handset during th[...]

Step by Step Making and Answering Calls 22 Answ ering Calls fr om the Entrance T elephone and Opening the Door If an entrance telephone has been pr ogrammed, y ou can use y our telephone to speak to someone at the entrance telephone and to activ ate a door opener . If y ou hav e the proper authorization (contact S y stem Support), you can activ ate[...]

Making and Answering Calls 23 Step by Step Opening the door with a code (at the door): D Af ter ringing the bell, enter the five-digit code (using the k eypad or a DTMF tr ansmit ter). Depending on ho w the door opener has been progr ammed, a doorbell call sig- nal ma y or may not be f orw arded. A ctiv ating the door opener: P ress the k e y . The[...]

Step by Step Making and Answering Calls 24 Display Number of W ait ing Calls and Ov erload Indication Y ou can show the number of e xternal w aiting calls on the displa y by pr essing the "Vie w number of calls" k e y Æ page 55. P ress the "W aiting calls" ke y . If the number of w aiting calls ex ceeds a preset limit while y o[...]

Making Calls 25 Step by Step Making Calls Of f-Hook Dialing C Lif t the handset. D Internal calls: Enter the station number . External calls: Enter the e xternal code and the st ation number . T he called party does not answ er or is busy: I R eplace the handset. On-Hook Dialing D Internal calls: Enter the station number . External calls: Enter the[...]

Step by Step Making Calls 26 En-Bloc S ending / Correcting Numbers If this f eatur e is configured (contact S y stem Suppor t), a connection is not at tempted immediately when a st a- tion number is entered. T his means that y ou can corr ect the number if necessary . T he station number is only dialed at your specific re- quest. D Internal: enter [...]

Making Calls 27 Step by Step Caller ID Suppression Y ou can pre v ent your station number or name from ap- pearing on the displa ys of e xternal parties you call. T he f eatur e remains activ e until you deactiv ate it. Select and confirm. or or FA? or GA? Enter code f or "suppress" or "restor e". T alking to Y our Colleague Wit[...]

Step by Step Making Calls 28 Ac tiv ati ng T on e Di al in g (DTMF Suf fix Dialing) Y ou can transmit dual-tone multifreq uenc y ( DTMF ) sig- nals to control de vices suc h as an answ ering mac hine or automatic inf ormation sy stem. P ress the k ey . The LED lights up. Select and confirm. or F>< Enter the code. D Y ou can use the ke y s &qu[...]

Making Calls 29 Step by Step Reserve T runk If this f eatur e is configured (contact S ystem Support), y ou can reserv e a busy tr unk f or y our own use. When the tr unk is free, y ou receiv e a call and a message appears on the displa y . Precondition: T he message "US:Curr ently busy UK:bus y at the moment" appears on y our screen. Con[...]

Step by Step Making Calls 30 T runk Flash T o activ ate ISDN-type services and f eat ures through the network car rier ’ s analog tr unks or those of other com- munications platf orms (such as "consultation hold"), you must send a signal to the tr unks bef ore dialing the ser- vice code or telephone number . Precondition: Y ou ha v e se[...]

Making Calls 31 Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact S ystem Support), you can use a dialing aid to dial numbers and set up calls f or your telephone. T he operating procedur e depends on whether the dial- ing aid is connected to the S 0 bus or the a/b (T/R) port . Y ou can also use your s y stem[...]

Step by Step Calling Multiple Parties Simultaneously 32 Calling Multiple P art ies Simult aneously Calling a S ec ond P arty (Consultat ion Hold) Y ou can call a second par ty while engaged in a call. The first party is placed on hold. Confirm. D Call the second part y . Return t o the first party: Confirm. or or F 9 P ress the k ey . The LED light[...]

Calling Multiple Parties Simultaneously 33 Step by Step Combine the calling parties int o a three-party conf erence Select and confirm. or F < P ress the k e y . The LED lights up. Enter the code. T he LED goes out. Connecting the other parties t o each other Select and confirm. Conducting a Conference In a conf erence call, you can talk to as m[...]

Step by Step Calling Multiple Parties Simultaneously 34 Select and confirm. or F < P ress the k ey . The LED lights up. Enter the code. T he LED goes out. Chec king Whic h P art ies Are in the Confer ence (Initiat or Only) Select and confirm. T he first station appears on the scr een. T o displa y other stations, confirm each subseq uent dis- pl[...]

Calling Multiple Parties Simultaneously 35 Step by Step T ransferring a Call If the person y ou are speaking to w ants to t alk to another colleague of y ours, y ou can transf er the call that colleague. Confirm. D Enter the number of the part y to whic h you w ant to transf er the call. H Announce the call, if necessary . I R eplace the handset. o[...]

Step by Step Calling Multiple Parties Simultaneously 36 I R eplace the handset. or Select and confirm. P arking a Call Y ou can park up to ten calls, either internal, external, or both. P ark ed calls can be display ed on and pick ed up from another telephone. T his f eatur e is useful if y ou w ant to continue a call at another phone. Precondition[...]

Calling Multiple Parties Simultaneously 37 Step by Step Placing External Calls on Hold If y ou hav e progr ammed a k ey on y our telephone as a hold k ey Æ page 55, y ou can place e xternal calls on hold. T his enables all other par ties to retrie v e the call on the assigned line. P ress the "US:Hold UK:Common Hold" k ey . A message app[...]

Step by Step Making Calls to Stored Destinations 38 Making Calls t o Stored D estina- ti on s Using a Caller List If y ou are unable to accept an e xternal or internal call, the call at tempt is stored in the caller list. Y ou can store answ ered calls either manually (both in- ternal and e xternal calls) or automatically (external calls only; cont[...]

Making Calls to Stored Destinations 39 Step by Step Displaying the Call T ime and Additional Call Information Precondition: Y ou ha v e retrie ved the caller list and the selected call is displa yed. Select and confirm. or or Dialing a Stat ion Number from the Caller List Precondition: Y ou ha v e retrie ved the caller list and the selected call is[...]

Step by Step Making Calls to Stored Destinations 40 Redialing a Number T he last three e xternal telephone numbers dialed are stored automatically . Y ou can redial them simply b y pressing a k ey . T he station number appears on your scr een f or t wo sec- onds and is then dialed. P ress the k ey once to dial the number last dialed. P ress the k e[...]

Making Calls to Stored Destinations 41 Step by Step Dialing a Number From the Internal Dir ect ory T he internal directory contains all station numbers and s ystem speed-dial number s assigned to a name. Con- tact Sy stem Suppor t to find out if one was configur ed f or your s y stem. Precondition: Names ha v e been assigned to the sta- tion number[...]

Step by Step Making Calls to Stored Destinations 42 T he entry y ou wish to dial appears on the scr een. Select and confirm. Using Repertor y Dialing Keys Precondition: Y ou ha v e sav ed a station number on a repertory dialing ke y Æ page 53. P ress the k ey on whic h the number is sav ed. If the station number is located on the second lev el, fi[...]

Displaying and Assigning Call Charges 43 Step by Step Displaying and Assigning Call Charges Displaying Call Charg es (Not for U.S.) F or the current call: T he display usually sho ws call c harges at the end of a call (def ault set ting). If y ou wish to display c harges continuously during a call in progr ess, Sy stem Suppor t must request this f [...]

Step by Step Displaying and Assigning Call Charges 44 Displaying Call Charges for Another T elephone (Not for U.S.) If this function is configured (contact S y stem Suppor t), y ou can display and print the c hargeable calls f or other telephones (suc h as a pay phone) P recondition: Y ou hav e programmed the function "V ie w call c harges&quo[...]

Displaying and Assigning Call Charges 45 Step by Step Dialing with Call Charge Assignment Y ou can assign external calls to certain projects. Precondition: S ystem Support has set up account codes f or you. P ress the k e y . The LED lights up. Select and confirm. or F?9 Enter the code. D Enter the account code. and G P ress this k e y . or Confirm[...]

Step by Step If You Cannot Reach a Destination ... 46 If Y ou Cannot Reac h a Destinat ion ... Using Callbac k If a user is bus y or is not answ ering , you can stor e an automatic callbac k. This f eat ure sa v es you fr om having to mak e repeated at tempts to reac h the user . Y ou receiv e a callbac k, • When the other part y is no longer bus[...]

If You Cannot Reach a Destination ... 47 Step by Step Deleting a displa yed entr y: P ress the "OK" dialog k ey to confirm y our selection Ending callbac k display: Select and confirm. or P ress the k ey . T he LED goes out. or P ress the k ey . T he LED goes out. Call W ait ing (Camp-On) Precondition: Y ou ha ve dialed an internal number[...]

Step by Step If You Cannot Reach a Destination ... 48 Busy O v erride - Joining a Call in Pro g r e s s T his function is only av ailable if it has been configured b y the service tec hnician (cont act S y stem Suppor t). Precondition: Y ou ha v e dialed an internal number and hear a bus y signal. It is impor tant that you reac h the called part y [...]

Telephone Settings 49 Step by Step T elephone S ett ings Adjusting the Ring V olume J or K P ress these k ey s while the phone is idle. Confirm. J or K T o raise or lo w er the v olume: Keep pr essing the ke y s until the desired v olume is set. Sa ve. Adjust ing the Ring T one J or K P ress these k ey s while the phone is idle. Select and confirm.[...]

Step by Step Telephone Settings 50 Adjusting the Speakerphone to the Room Acoustics T o help the other part y understand y ou clearly while you are talking into the microphone, y ou can adjust the tele- phone to the acoustics in y our envir onment: "Quiet room", "Normal r oom" and "Noisy r oom". J or K Pr ess one of th[...]

Telephone Settings 51 Step by Step S electing the Language of S creen Pro m p t s P ress the k e y . The LED lights up. Confirm. Confirm. or F=A Enter the code. Select the language y ou wish to use (such as "Spanish") and press the "OK" dialog k e y to confirm. Loc king the T elephone to Pr ev ent Unauthorized Use Y ou can pre v[...]

Step by Step Telephone Settings 52 D Enter the telephone loc k PIN Æ page 52. S aving Y our PIN T o use the functions • to pre v ent unauthorized per sons from using y our telephone Æ page 51 • to use another telephone lik e your o wn Æ page 67 • to c hange y our call number Æ page 68 y ou need to enter a personal identification number , [...]

Saving Station Numbers, Functions, Procedures and Appointments 53 Step by Step S aving Stat ion Numbers, Funct ions, P r ocedures and Appointments Y ou can sav e a frequently -dialed number , or freq uently- used functions/procedur es (comprising sev er al operat- ing steps) to an y free k ey on y our telephone or add-on de vice. If y ou hav e prog[...]

Step by Step Saving Station Numbers, Functions, Procedures and Appointments 54 Confirm. or Select and confirm. Storing St at ion Speed-Dial Numbers Y ou can store the ten number s which y ou use the most and dial them using y our own station speed-dial num- bers: * 0 thr ough * 9 Æ page 42. P ress the k ey . The LED lights up. Confirm. or FB; Ente[...]

Saving Station Numbers, Functions, Procedures and Appointments 55 Step by Step Confirm. or Select and confirm. or Select and confirm. or Select and confirm. Assigning Funct ions t o Keys P ress the k e y . The LED lights up. Select and confirm. or FB: Enter the code. P ress the k e y . If the ke y is alr eady in use, its assignment appears on the s[...]

Step by Step Saving Station Numbers, Functions, Procedures and Appointments 56 Meaning of LED Signals f or Sav ed F unctions: Call f orw arding, F orw arding - trunk, F orwar d Line, US:Night answ er UK:Night Service, Do not disturb, Chang eov er , Ad visory messag e, Ring er cutof f , HF answ erback on/of f , Hunt group join/lea v e, Caller ID sup[...]

Saving Station Numbers, Functions, Procedures and Appointments 57 Step by Step T runk gr oup ke y At least one tr unk is free. All tr unks in the tr unk group are bus y . V iew call char ges: No c hargeable calls ha v e been made since the last time call c harges w ere displa y ed. Chargeable calls ha v e been made since the last time call c harges[...]

Step by Step Saving Station Numbers, Functions, Procedures and Appointments 58 Assigning a P r ocedure (Oper ating Steps) t o a Key Station numbers and functions whic h req uire additional inputs, i.e. comprise se ver al operating steps, can be sa ved to a single k e y on y our telephone. Using the associated dial function, f or example Æ page 31,[...]

Saving Station Numbers, Functions, Procedures and Appointments 59 Step by Step Confirm. or Select and confirm. . US: End? UK: Exit? US: Program another k e y? UK: Another ke y? Select the stored pr ocedure b y pressing a k e y . P rocedures containing functions whic h can be switc hed on/of f can be activated b y pressing the k ey , and deactivated[...]

Step by Step Saving Station Numbers, Functions, Procedures and Appointments 60 S aving Appointment s Y ou can tell your telephone to giv e y ou a call when y ou w ant to be reminded of an appointment Æ page 1 8. T o do this, y ou need to sav e the time y ou w ant the call to be made. Y ou can enter a single appointment that will take place in the [...]

Testing the Telephone 61 Step by Step T esting the T elephone T est ing the T elephone F unct ions Y ou can test y our telephone functions. Precondition: Y our telephone is idle. P ress the k e y . The LED lights up. Select and confirm. or FB=9 Enter the code. If e verything is OK, • all LEDs on the telephone star t flashing , including the ones [...]

Step by Step Call Forwarding 62 Call Forwar ding Using V ariable Call Forwar ding Y ou can immediately f orw ard internal or e xternal calls to dif f erent internal or e xternal telephones (destinations). (External destinations req uire special configuration in the s ystem.) Select and confirm. or F: Enter the code. Select and confirm. or or or : o[...]

Call Forwarding 63 Step by Step Using Night Answ er When night answ er mode is activ e, f or e xample during a lunc h break or af ter of fice hours, all e xternal calls are immediately f orwarded to a specific internal telephone (night station). The night station can be defined b y Sy s- tem Support (st andard night answ er service) or b y y ou (te[...]

Step by Step Call Forwarding 64 Call Forwar ding in the Carrier Network and Forwar ding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact S ystem Support), you can f orwar d calls to your assigned multi- ple subscriber number (MSN) (DID number) directly within the carrier netw ork. F or example, y ou can[...]

Using Other Functions 65 Step by Step Using Other F unctions S ending a Messag e Y ou can send shor t te xt messages to users who ha v e s ystem telephones. T ransmit ted text messages ar e signaled in the same w ay as a callbac k request on s y stem telephones e.g . optiP oint 50 0 entry . Select and confirm. or F?A Enter the code. D Enter the rec[...]

Step by Step Using Other Functions 66 Leaving an Advisory Message Y ou can leav e an ad visory message on your telephone screen f or internal callers who w ant to reac h you while y ou are a wa y from your desk. When another part y calls you, the message appear s on the caller ’ s screen. Select and confirm. or F?B Enter the code. Select and conf[...]

Using Other Functions 67 Step by Step Using Another T elephone Like Y our Own Other people can temporarily use y our telephone f or outgoing calls as though it w ere their o wn. P ress the k e y . The LED lights up. Select and confirm. or F>9A Enter the code. D Enter the other user ’ s station number . D Enter the other user ’ s telephone lo[...]

Step by Step Using Other Functions 68 Change call number (r elocate) Y ou can put your call number on e v ery other a vailable te- lephone when it is set up (ask S y stem Suppor t). Y our pre vious telephone then receiv es the old call num- ber of y our new telephone. T he call number together with the set tings (e.g . programmed k e ys) of the tel[...]

Using Other Functions 69 Step by Step Fax D et ails and Message on Ans wer- ing Mac hine If a f ax or answ ering mac hine is connected to y our sy s- tem and y ou hav e assigned the "F ax det ails" function to a progr ammable ke y Æ page 55, the ke y lights up when a f ax or a message has been receiv ed. Deactiv ating indication: P ress [...]

Step by Step Using Other Functions 70 Silent Monitor If this function has been configured (contact S ystem Support), you can join a call alread y in progr ess at an in- ternal station and listen in unnoticed. FB== Enter the code. D Enter the internal station number . Monitoring a Room A telephone can be used to monitor a room. T he func- tion must [...]

Using Other Functions 71 Step by Step Activating F unct ions for Another T ele- phone If this function has been configured (contact S ystem Support), you can t urn the f ollowing functions on and of f f or other telephones. This f eatur e is also kno wn as as- sociated service. • Do not dist urb, code: * 97/#97 Æ page 20 • Call f orwarding, co[...]

Step by Step Using Other Functions 72 Loc king Another T elephone t o P r event Unauthorized Use If this function has been configured (contact S ystem Support), you can loc k other telephones to pre v ent unauthoriz ed use and then unlock them again later . Y ou can use this function to unloc k the telephone f or us- ers who ha v e loc k ed their t[...]

Using Other Functions 73 Step by Step • L eav e an ad visory message, code: * 69/#69 Æ page 66 • Group ringing, code: * 81/#81 Æ page 86 • Group call, code: * 85/#85 Æ page 86 • Suppress caller ID , code: * 86/#86 Æ page 27 • W aiting tone, code: * 87/#87 Æ page 1 6 • Open door , code: * 61 Æ page 22 • Door opener on/of f , code[...]

Step by Step Using Other Functions 74 Using functions in ISDN via code dia- ling (k eypad dialing) If authoriz ed (contact Sy stem Support), you can set ISDN functions via code dialing in some countries. P ress the k ey . The LED lights up. Confirm. or F>9< Enter the code. D Enter the number of the tr unk you wish to use (contact S ystem Supp[...]

Using Other Functions 75 Step by Step Controlling Connected Compute rs or Other P r ograms and T elephone D ata Service ( HiP ath 350 0/3550/370 0/3750 Only) If this function has been configured (contact S ystem Support), you can control connected computer s or pro- grams r unning on them, suc h as hotel services or inf or- mation s ystems, fr om y[...]

Step by Step Using Other Functions 76 Contr olling Relays If this function has been configured (contact S ystem Support), you can t urn up to f our rela ys on and of f to control dif f erent f acilities (suc h as a door opener). Depending on ho w they ar e programmed, y ou can switc h the relay s on and of f or switc h them on and hav e them switc [...]

Using Other Functions 77 Step by Step Radio P aging (Not for U.S.) If paging equipment is connected to y our s ystem (con- tact Sy stem Suppor t), you can contact people via their poc k et receiv ers. T he poc ket r eceiver indicates to the per son y ou are looking f or that someone is trying to get in touch. T he person y ou page can then go to th[...]

Step by Step Using Other Functions 78 Select and confirm. or Answ ering the page fr om the nearest telephone: C Lif t the handset. P ress the k ey . The LED lights up. Select and confirm. or G=> Enter the code. D Enter y our own station number . T eam and Ex ecutive/Secr etary F unctions 1=Display inf ormation? 2=T ext? Pr ogram/Service #45=Answ[...]

Team and Executive/Secretary Functions With Trunk Keys 79 Step by Step T eam and Ex ecut ive/S ecr et ar y Funct ions With T runk Keys If this function has been configured (contact S ystem Support), you belong to a team of users f or whom spe- cial ke ys w ere pr ogrammed: • T r unk ke ys (MULAP k e y s) • Direct station selection k ey s • Gr[...]

Step by Step Team and Executive/Secretary Functions With Trunk Keys 80 Answ ering Calls With T runk Keys Precondition: Y our telephone is ringing and/or the tr unk k ey is flashing r apidly . P ress the rapidly flashing tr unk k e y . T his is not necessary if the trunk is automatically as- signed to y ou when you lif t the handset or press the &qu[...]

Team and Executive/Secretary Functions With Trunk Keys 81 Step by Step Retrieving the call: P ress the slo wly flashing tr unk ke y . S witch ing Betw een Phone Calls on Multiple Tr u n k s Precondition: Y ou are conducting a call o v er a trunk in y our group. Another tr unk k ey starts flashing . P ress the flashing tr unk k ey . T he first part [...]

Step by Step Team and Executive/Secretary Functions With Trunk Keys 82 Select and confirm. or or or : or ; or < Enter the code. D Enter the destination number . Confirm. or If a vailable. P ress the "F orward Line" k ey . (Y ou ha v e stored the call f orwar ding type and destination on the "F orwar d Line" ke y Æ page 55.) [...]

Team and Executive/Secretary Functions With Trunk Keys 83 Step by Step Using DSS Keys Eac h team member has a DSS ke y f or ev ery other mem- ber in the team. T his enables ev ery team member to r eac h all other members of the team dir ectly , simply b y pressing a k ey . Meaning of LED Indications on DSS Ke ys LED on the DSS k ey is of f - the te[...]

Step by Step Team and Executive/Secretary Functions With Trunk Keys 84 T r ansf erring a Call in P rogr ess P ress the DSS k ey and announce the call, if desir ed. I or R eplace the handset or press the k ey . Accepting a Call for Another T eam Member P ress the flashing DSS k ey or tr unk ke y . C Lif t the handset. or W ith on-hook dialing: Use s[...]

Team and Executive/Secretary Functions With Trunk Keys 85 Step by Step T ransferring Calls Dir ectly to the Ex ecutive (Only in an Ex ecutive/S ecr et ary Group) Normally , audible signaling of all calls f or the ex ecutive is heard only in the secr etary’ s of fice. Y ou can activate audible signaling so that calls ar e only signaled on the e xe[...]

Step by Step Using Other Team Functions 86 Using Other T eam Funct ions T urning Gr oup Call On and Of f If this function has been configured (contact S ystem Support), you belong to one or more gr oups of users who can eac h be reac hed under a hunt group or group call number . Incoming calls are signaled on all group member tele- phones in the or[...]

Using Other Team Functions 87 Step by Step Y ou belong to multiple gr oups or to one group with trunk k eys (including ex ecutiv e/secretar y teams). Select and confirm. or or GA> or FA> Enter the code f or "leav e" or "join". or P ress the "Hunt group join/lea v e" k ey . or If an "x" appears betw een [...]

Step by Step Using Other Team Functions 88 Accepting a Call for Another Member of Y our T eam Y ou can accept calls f or other telephones in y our team from y our telephone e v en while engaged in another call. T o do this, contact Sy stem Support to find out if a pic kup group has been configur ed. Precondition: Y ou telephone rings briefly . The [...]

Using Other Team Functions 89 Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact S ystem Support), you belong to a group of user s (agents) to whom calls are distributed. An incoming call is alw ay s assigned to the agent who has had the longest break without a call. Log ging on and off at the beginning and e[...]

Step by Step Using Other Team Functions 90 Requesting and activ ating a w ork time: If y ou want to f ollow -up on the last call you ans wer ed without being dist urbed, you can r equest and activ ate a w ork time. This r emov es y our telephone from the call distribution c y cle f or a progr ammable period of time un- til y ou log bac k on. P ress[...]

Special Functions in the LAN (PC Network) 91 Step by Step Special F unctions in the LAN (PC Netwo rk) If y our telephone is operating in a HiP ath AllServ e en vi- ronment, multiple HiP ath 30 0 0 sy stems are inter con- nected via a LAN ( L ocal A rea N etw ork, e.g . proprietary PC network). Y our telephone calls are conducted via the LAN (PC net[...]

Step by Step Special Functions in the LAN (PC Network) 92 T r ansf erring Call Forwar ding Y ou can activate/deactiv ate call f orwar ding Æ page 62 f or your telephone from other HiP ath AllServe tele- phones. Select and confirm. or F=@ Enter the code. D Enter the (DIS A) call number of the HiP ath 300 0 to whic h y our telephone is connected. or[...]

Special Functions in the LAN (PC Network) 93 Step by Step Using Night Answ er If authorized (contact S y stem Support), you can define telephones in other HiP ath 300 0 communications plat- f orms as the night answer Æ page 63. Select and confirm. or F=@ Enter the code. D Enter the (DIS A) call number of the Hipath 30 0 0 to whic h the night answ [...]

Step by Step Special Functions in the LAN (PC Network) 94 Activating and Deactivating a Ringing Group Y ou can hav e calls f or your telephone signaled audibly at e xternal telephones or at telephones in other HiP ath 300 0 communications platf orms Æ page 88. Sa ving the telephones f or the ringing group: P ress the k ey . The LED lights up. Sele[...]

Special Functions in the LAN (PC Network) 95 Step by Step Controlling Relay s If this f eatur e is configured (contact S ystem Support), y ou can also control rela ys Æ page 7 6 in other HiP ath 30 0 0 communications platf orms. Select and confirm. or F=@ Enter the code. D Enter the (DIS A) call number of the Hipath 30 0 0 in whic h the rela y is [...]

Step by Step Special Functions in the LAN (PC Network) 96 Opening the D oor If this f eatur e is configured (contact S ystem Support), y ou can also activate the door opener Æ page 22 in other HiP ath 300 0 communications platf orms. Select and confirm. or F=@ Enter the code. D Enter the (DIS A) call number of the HiP ath 300 0 in whic h the door [...]

Labeling, Documentation and Accessories 97 Labeling, D ocument ation and Accessories Labeling Key Fields Y ou can c hose from the f ollowing options to label the k ey s with the func- tions/ call numbers sa v ed ( Æ page 8, Æ page 9, Æ page 53): Labeling • b y hand: Labeling strips ar e deliver d with y our optiP oint. W rite the function or a[...]

Labeling, Documentation and Accessories 98 Attaching a Station Number Label Self-adhesiv e call-number labels are also deliv ered with y our optiP oint. W rite on the call-number label (fire brigade, police, o wn telephone num- bers), then r emov e and stick it in the recess on the telephone when the handset is lif ted. D ocumentat ion Y ou can fin[...]

Labeling, Documentation and Accessories 99 Accessories T he f ollo wing accessories help you customiz e your telephone (not optiP oint 50 0 economy) to y our individual pref erences. optiP oint adapters are modules whic h can be plugged into the option bay s at the bot tom of optiP oint. optiP oint ke y module: K ey module with 1 6 programmable k e[...]

Fixing Problems 100 Fixing P roblems T elephone Maint enance • Alw ay s use a damp or antistatic cloth to clean the telephone. Nev er use a dry cloth. • If the telephone is v ery dirt y , clean it with a diluted neutral cleaner con- taining surfactants, suc h as a dish detergent. Af terwards r emov e all traces of the cleaner with a damp cloth [...]

Fixing Problems 101 Step by Step Responding to Error Messages on the S cr een P ossible cause: T he station number is incorrect. P ossible response: Enter a corr ect st ation number . P ossible cause: Y ou tried to activate a disabled function. P ossible response: Ask S ystem Support to authorize y ou to use the func- tion. P ossible cause: T he st[...]

102 Index Index A accessories ................................................. 99 account code .............................................. 45 activating door opener .............................. 22 adapter ......................................................... 99 advisory message ...................................... 66 agents ............[...]

103 Index dialing a number from the caller list .................................. 39 with repertory dialing keys ................... 42 dialing aid S0–bus ..................................................... 31 dialing Internal calls ................................... 25 dialing numbers from the internal directory .................... 41 using[...]

104 Index LED (light-emitting diode) ....................... 8, 9 LED indications, meaning of ........ 79, 82, 83 LED signals, meaning ................................ 56 locking all phones ...................................... 72 locking/unlocking the telephone .............. 51 M mailbox ........................................................ 1[...]

105 Index S saving a PIN ................................................ 52 second level .......................................... 42, 53 secretary functions .................................... 79 sensors ........................................................ 76 setting your telephone .............................. 49 Shift ...................[...]

106 Index[...]

Overview of Functions and Codes (Alphabetical) 107 % O verview of Funct ions and Codes (Alphabet ical) T he ta ble belo w lists all av ailable functions as they appear on the displa y . F unctions that ha ve been configur ed (contact Sy stem Support) can be activated inter actively (select + sa ve) via the P rogr am/Service menu (select + sa ve or [...]

Overview of Functions and Codes (Alphabetical) 108 % DND on DND of f 9 9 9 9 * 97 #97 X X Door opener on Door opener of f 9 9 * 89 #89 X X DTMF dialing 9 * 53 X F orwarding on 1=all calls 2=e xternal calls only 3=internal calls only F orwarding of f Tr u n k F W D o n T r unk FWD out F orward Line: On F orward Line: Of f 9 9 9 9 9 9 9 9 9 9 9 9 9 9[...]

Overview of Functions and Codes (Alphabetical) 109 % P ark a call R etriev e call 9 9 * 56 #56 X Phone T est 9 * 940 Pic kup - directed Pic kup - group A ccept call 9 9 9 9 * 59 * 57 X X P rog. f eat ure k e y 9 * 91 X R edial X R eject call R elease X R elocate Complete R elocate 9 9 * 941 9 #941 9 X R eserve tr unk 9 X R eset services 9 #0 X R et[...]

Overview of Functions and Codes (Alphabetical) 110 % T imed reminder on T imed reminder of f 9 9 * 46 #46 X X T oggle/Connect 99 * 2X T race call 9 * 84 X Tr a n s f e r 9 Tr u n k F l a s h 9 * 51 X UCD L og on L og of f A vailable Not a vailable Wo r k o n Wo r k o ff UCD night on UCD night of f Calls in queue 9 9 9 9 9 9 9 9 9 9 * 40 1 #40 1 * 4[...]

FCC and Industry Canada Compliance FCC and Industr y Canada Compliance T his section describes the requir ements f or compliance with F ederal Communications Commission (FCC) R ules and Industry Canada CS-03 st andard. FCC Certificat ion and Requirements T he f ollo wing paragr aphs describe requir ements and inf ormation based on FCC r ules. Servi[...]

FCC and Industry Canada Compliance If at an y time the owner ship of Siemens optiP oint 50 0 telephone is transf err ed to someone else (whether independently or as part of a sy stem), please supply this man- ual to the ne w owner . 2. REN T he ringer equiv alence number (REN) is used to determine the quality of devices whic h may be connected to t[...]

FCC and Industry Canada Compliance Equipment Attac hment Limit at ions T he f ollo wing are notices r equired b y Industry Canada T erminal At t ac hment Pr ogram Cer- tification P rocedure CP -0 1 , P art I, Section 1 4. Ring er Equiv alence Number (REN) T he Ringer Equiv alence Number (REN) assigned to eac h terminal device pr ovides an indi- cat[...]

Ref . No.: A31 0 03-H1 0 1 2-C1 21 -2-7 61 9 • P rinted in the F ederal R epublic of Germany • B A 25.02.2002 © Siemens AG 2002 • Inf ormation and Communication Networks • Hofmannstr . 51 • D-81 359 Munic h • Subject to a v ailability . Right of modification reserv ed. -4 3$ 643360 + 43450 & 454050:94<- 1 P A 3 10 0 3 - H 101 2 [...]