Toshiba DKT3001/2001 manual

Telecommunication Systems Division January 2002 DKT3001/2001 Digital Single Line T elephone User Guide Digital Business T elephone Systems[...]

Publication Inf ormat ion T o shiba A m erica In formati on S ys t ems, I nc ., T e le c om m uni cation Systems Di vi sion , reserves the ri ght , without prior noti ce, to revise this inform ation pub lication for any rea son , inclu ding, but not l imit e d to, utilizatio n of new advances in the state o f te ch ni ca l arts or to simp ly change[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTWARE”) I[...]

T oshiba America Information Systems, Inc. T elecommunication Systems Division Limite d W arranty T oshiba Amer ic a Info rmat io n Syst ems, Inc. , ( “ TA I S ” ) warran ts that this voice processing equipm ent (except fo r fuses, lamps, and other co nsum ables) will, upo n deliver y by T AIS or an auth ori zed T AI S d eale r to a retail cust[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 i Contents Introduction Organizati on ............................... ........................... ........................... .................. ............ ......v Conventions ... ........................... ........................... ........................... .................. ...[...]

Contents Chapte r 3 – Advan ced Operati on ii Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Transf er ............ ........................... .................. ........................... ........................... ... ......9 Conference Ca lls ................................. ........................... ..................[...]

Contents Chapter 4 – DSS Consol e Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 iii Emergency Ringd own .................................. ........................... ........................... ................31 Override Calls ............................ ........................... ........................... ..................[...]

Contents Appendix – Centrex Applicati on iv Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Appendix – Centrex Application Flexible Dire ctory Numbering ..................... ........................... .................. .........................51 Centrex Feat ure Buttons ..................... ........................... ........[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 v Introduction This gui de provide s instruc tions fo r operating t he DKT3001 and DKT2 001 Digital Single Li ne T elep hone (SL T) for S trata CTX sy stem. Organization This gui de is divi ded as fol lows: • Chapter 1 – The Grand T our descri bes the buttons, LEDs and vol ume contro[...]

Introduction Conve ntions vi Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Conventi ons Conventions D escription Note Elabo rates spec ific ite ms o r refe rences othe r infor matio n. Within so me t ables, general notes appl y to the e ntire tabl e and numbere d notes app ly to spec ific item s. Important! Calls attention t o import[...]

Introduction Related Do cu me nts /M edi a Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 vii Related Documents/Media Note Some document s liste d here may appear in dif ferent v ersions o n the CD-R OM or i n prin t. T o find the mo st curr ent v ersion , chec k the v ersio n/date in the Publ ication I nformation on the back of the [...]

Introduction Related Documents/Media viii Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 1 The Grand T our 1 This chap ter famil iarize s you with t he controls and indica tors loc ated on your St rata DKT3001 or DKT2001 Digit al Single Lin e T elephon e (DK-SL T), which is connecte d to S trata CTX telepho ne system. It ’ s importan t to determi ne whether y ou have a DKT[...]

The Grand T our DKT3001 2 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 DKT3001 Look at t he bottom of your telepho ne for the model number, DKT3 001-SLT. The DKT3001 can perform any of th e features in this guid e, as long as the y are assigne d to your tel ephone and your DKT3001 is connected to a Stra ta CTX sys tem. Buttons S tra[...]

The Grand T our DKT300 1 Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 3 Using th e DKT3001 (DK-SL T) in DKT2001 Mode Using the DKT3001 Single Line T elephone (SL T) with the S tra ta DK system automati cally put s the te lephone in to DKT2001 mode. I n DKT2001 mode, the se limita tions appl y (see il lustra tion on pag e 2 for butt[...]

The Grand T our DKT2001 4 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 DKT2001 The DKT2001-SL T ha s diffe rent fi xed button s and more li mited capa bilities than the DKT3001-SL T . DKT2001 Buttons Buttons For defi nitions of the fi xed DKT2001 Butt ons, see T a ble 1 on pag e 3 . V olum e Control s for th e DK T3001 an d DKT2001 [...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 5 The Basics 2 This chap ter s hows you the b asic oper ation of your DKT3001-se ries or DKT2001- series tele phone. Impo rtant - Read First Be sure t o check wit h your CTX Syst em Administrato r and make sur e you know which fea tures ar e enabled on yo ur system. Us e the chec k boxes[...]

The Basics Making a Call 6 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Which Outgoing/Inc oming Call Featur es Do I Have? Check mark h ere which ou tgoing/i ncoming featur es you have on your sys tem. ❐ Tone Signa ling: Inte rnal incoming cal l – you he ar su ccessive r ing tones, then lif t the handse t to answer th e call. On[...]

The Basics Answering a Cal l Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 7 Handset 1. Lift t he handset . Dial tone pla ys through the handse t. The Line LED lights. 2. Dial the number . Call pr ogress to nes are he ard throug h the hands et. Answe ri n g a Cal l ➤ Pick up t he handset . Mess age W ait ing Use your 0VJ LE D/b[...]

The Basics Messa ge W a itin g 8 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 T urnin g On/Off Messa ge W aiting LED on A nothe r Extens ion If you ca ll an ext ension and it ’ s busy or th ere is no answer , you can light t hat exten sion ’ s Message W aiting LED and enable tha t extens ion to cal l you back. 1. Dial an i ntern[...]

The Basics Call T ransfer Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 9 Call T ransfer 1. While on a cal l, press &QI 7 U Q . Y our Line LED flashes gr een and you hear inte rnal dial t one. 2. Dial the ext ensio n to whic h the ca ll wil l b e t ran sferred. Y ou can remai n on t he l i ne and announ ce the call or im medi[...]

The Basics Confere nce Calls 10 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Confer ence Call s Y ou can con ference toge ther u p to eight par ties (i ncluding yourself ) - with up to six partie s being ext ernal ne twork lin es. The actu al number of conferen ce parti es with accepta ble volume l evels dep ends on the local and fa[...]

The Basics Confe renc e Ca ll s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 11 Adding Vo ice Mail to a Co nferen ce The Confer ence Master can add voi ce mail t o a confer ence. This fea ture enabl es partic ipants i n a confer ence to li sten to o r leave a voice mail message dur ing one phone call. ➤ T o add V oice Mail to a c[...]

The Basics Distinctive Ringing 12 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Distinctive Ringing 1. Press  to enter Use r Programming Mode. 2. Press a /L QH button. Th e Line LED is steady gr een. 3. Enter t he ringin g pitch numbe r for inc oming trunk calls:  = Low ,  = Mi ddle,  = High,  = Comb inatio[...]

The Basics Vo l u m e C on t r o l Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 13 Vo l u m e C o n t r o l ➤ Hold down th e 9R O ▲ button to i ncrease t he volume an d the 9R O ▼ to decreas e it. ➤ T o adjust the hands et volume ➤ Press t he 9R O ▲ to increas e vo lume and 9R O ▼ t o decr ease v olu me duri ng the ca[...]

The Basics Vo l u m e C on t r o l 14 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 15 Advanced Operation 3 This chap ter give s you more det ails abo ut your DKT3001 and DKT2001 tel ephone ’ s advanced functi ons. Account Co de Calls Account Cod es (Forced or V oluntar y) can be u sed for a variety of r easons in cluding billi ng, tracking, a nd line r estrictio n ap[...]

Advanced Operation Account Code Cal ls 16 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Forced Acc ount Co des Some ap plications force yo u to e nter an Ac count Code. These Forc ed Accoun t Codes may be verifi ed or non-verifi ed, depending upon the applic ation, but in ei ther case, the caller must enter a code bef ore proceedi ng[...]

Advanced Ope rat ion Automat ic Bus y Redia l Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 17 Automati c Busy Redial After re aching a busy outsid e number , you can activ ate Automati c Busy Redial s o that the syst em auto maticall y redials the numb er at reg ular int ervals. Th e system re peats the red ial unti l the line i s [...]

Advanced Operation Automati c Callback 18 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Automati c Callb ack When you rea ch a busy st ation, you can set Aut omatic Callba ck to have the system monitor the busy extension and noti fy you when it become s idle. Au tomatic Call back can als o place you in queue fo r an avail able out si[...]

Advanced Ope rat ion Backgrou nd Mu sic Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 19 Background Mu sic Y ou can s et bac kgr ound music over your p hone sp eake r or over e xterna l spea ker s. Up to 16 di f fe rent mus ic sourc es can be applie d to the Stra ta CTX sys tem: T he first so urce is Qu iet T one , all o th ers ca n[...]

Advanced Operation Call F orward 20 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Forward System System Call Forwar d (which i s set in Pr ogramming) a utomati cally dire cts call s to a predefi ned locat ion, such a s V oice Mail. See your CTX Syste m Administrat or to determi ne which typ e of Call Forwar d you have, a s well [...]

Advanced Ope rat ion Call For wa rd Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 21 • Call Forwar d - Incoming Li ne Set for Another S tation – Ena bles you t o set forwardi ng of inc oming line c alls for another telephone within your telephone syste m. • Call Forward System – Forwards th e calls t o the dest ination prese[...]

Advanced Operation Call F orward 22 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Som e Call F orwa rd fea tures requir e a Pa ss Co de entry . Use the fo llow ing pr ocedur e to change you r Pass Code. ➤ T o change your Pass Code ➤ Dial   + Ext. No. + old Pass Code (1~15 d igits) +   + new Pass Code ( 1~15 d[...]

Advanced Ope rat ion Call For wa rd Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 23 Call Forward - Incomi ng Line Calls All Call (T o ne) + Dest. No. (T one) Bus y (T o ne) + Dest. No. (T one) No A nsw er + Dest. No. ( T one) + Timer (T one) + Bus y No A nswe r + Dest. No. ( T one) + Timer (T one) + Canc el (T o ne) Call Forward - [...]

Advanced Operation Call Pa rk Orbits 24 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Park Orbits The Call P ark featu re enable s you to hol d a call temporari ly in a lo cation ot her than your tel ephone. Thes e locati ons are ca lled orbi ts. Y ou or anot her tel ephone user can retri eve a parked c all from i ts orbit by s [...]

Advanced Ope rat ion Call Pickup Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 25 Call Pickup Y ou can pi ck up a ca ll that is ring ing anothe r st ati on ’ s extens ion, a call placed on hold at anot her stat ion and oth er types o f calls. Group Pick up St ations ca n be assign ed in system pr ogramming to Pickup Groups . As ma[...]

Advanced Operation Call W ait ing 26 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Notes 1. The Primar y extensi on number is the dire ctory number by which the phone s et is defined . Other , non-primary extensio n numbers may al so appear on the phon e. By conventi on, the Pri mary exten sion number i s assign ed to the f irst butt[...]

Advanced Ope rat ion Direct Inward System Access Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 27 Direct I nwa rd System Access Outside callers with touch tone ph ones can ca ll in to lines pro grammed fo r Direct Inward Sys tem Access ( DISA) and di al an exte nsion or ou tgoing li ne without goi ng through an attendant or operat o[...]

Advanced Operation Do Not Disturb 28 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal , externa l and transf erred calls do not ring your stat ion and Of f-hoo k Call Announc e calls are denied. Y ou can continu e to make calls while in the DND mode. When or iginat[...]

Advanced Ope rat ion Door Lock(s) Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 29 Door L ock(s) Your tel ephone system may enable you t o unlock a door. If yo ur system h as been programmed t o do so, you may have a door lock/unl ock number f or specif ic locks . Check with your CTX Syste m Administrat or and enter the loca tion of[...]

Advanced Operation Door Ph one(s) 30 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Door Pho ne(s) Door phones can be use d to call telephone s selected i n system pr ogramming. When a door phone calls, yo u hear a di stincti ve ringi ng tone, one or five t imes (set in system programmin g). Y ou can also call a do or phone and monito[...]

Advanced Ope rat ion Emergen cy Ringdo wn Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 31 ➤ T o call/monitor a do or phone 1. W it h the hands et of f-hook, pr ess a ext ension. Y ou hear dial ton e and the LED flashe s green (i n-use). 2. Press  + extension for the d oor locat ion. A two-way tal k-path e xists bet ween [...]

Advanced Operation Override Calls 32 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 ➤ T o use Busy Overr ide ➤ After r eaching a b usy st ation, pre ss  . A muted tone i s heard at th e busy stat ion, indicat ing that a c all is wa iting. The station number displays . Do Not Disturb Ove rride Do Not Dist urb (DND) Overr ide let[...]

Advanced Ope rat ion Paging Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 33 Class of Se rvice Overri de By diali ng a Class o f Service Over ride code , a user ca n change a s tation ’ s set of privi leges to one a ssoci ated w i th the overr ide cod e. Whe n the ca ll is te rmin at ed and another is atte mpted from the same s ta[...]

Advanced Operation Paging 34 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 ➤ T o make a Group Pag e ➤ Press /L QH +  and enter the g roup number ( 01~16). Answ ering a Page ➤ T o answer a Gr oup Page ➤ Dial  and ente r the Group number . ➤ T o answer an External Group Pa ge ➤ Dial ?[...]

Advanced Ope rat ion Privacy Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 35 Privacy Privacy controls the ab ility of more than o ne person to us e the same e xtension or CO line at the same ti me. Privacy ap plies to mul ti pl e ap pearances of extensi ons, Phantom extensi ons, outsi de Lines a nd outside Line Group bu ttons.The a[...]

Advanced Operation Speed Dia l 36 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Make a Call Us ing Spee d Dial W ith the DKT3 001, t here a re th ree w ays t o initia te a S peed D ial C all ( begin w ith Ste p 1, the n continue to S tep 2). W ith the DKT2001, begin with “ Dia l  . ” 1. Dial  (u se for DKT3001 and DKT20001 [...]

Advanced Ope rat ion Speed D ial Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 37 Advanced Sp eed Dial Operatio n Special Char acters Speed Dial Number s may i ncl ude  ~  ,  ,  and Paus e. W hen u sin g th e Access Code input met hod (see a bove) it is a lso necessar y to use  to i ndicate you have fi nished enteri n[...]

Advanced Operation V oice Mail - Direct T rans fer 38 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 V oic e Mai l - Dire ct T ransfe r The S t ra ta CTX enabl es you to tr ans fe r a cal l di rec tl y to a voi ce mai lbo x without fir st ringi ng t ha t pers on ’ s telep hone . ➤ T o transfer a c all dir ectly to V oice Mail (VM)[...]

Advanced Ope rat ion Feat ure Code s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 39 Feature Codes These code s enable y ou to acce ss these f eatures, pr ovided tha t you have the Cl ass of Serv ice ab il ity to u se the m . ➤ T o enter a Featur e Acces s Code, use the d iali ng proced ure for your te lephon e, then enter t he s[...]

Advanced Operation Featur e Codes 40 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Forward - Remote Activation All Calls + Ext. No. + Pass Code +  + Dest. No. + Bus y + Ext. No. + Pass Code +  + Dest. No. + No A nsw er + Ext. No. + Pass Code +  + D est. No. +  + T imer + Bus y No A nswe r + Ext. No. + Pass Code + [...]

Advanced Ope rat ion Feat ure Code s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 41 On hold - R em ot e R e trieve  + Remote Ext. No. On hold - O ut side line Ret ri eve  + on hold On hold - D irec te d Ext e nsion Ret ri eve  + Ext. No. on hold Incoming - Any External Call Cancel Confer enc ing - Three Way Dialing Dia l [...]

Advanced Operation Featur e Codes 42 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Cancel MW at ano ther Station without Ri ngi ng + Ext. no. Messagin g - Adviso ry Advisory Message - Activation + Me ss age No. Advisory Message - Canc ellation Private Network Access Code + Pri vate N e twor k No. Night Ring Answer One T ouch Bu tton [...]

Advanced Ope rat ion Feat ure Code s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 43 Syst em (400 ~49 9)  + Index Num b er (40 0~4 99) Syst em (500 ~59 9)  + Index Num b er (50 0~5 99) Syst em (600 ~69 9)  + Index Num b er (60 0~6 99) Syst em (700 ~79 9)  + Index Num b er (70 0~7 99) Start Application Substitution of Di[...]

Advanced Operation LED Indic ator Details 44 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 LED Indicator Det ails Each line a nd fea ture button has a L ED n ext to it whi ch ind icate s the s tatus of the line or feat ure assoc iated with the button. Line LEDs lig ht and fl ash at var ying rate s to indic ate ca ll stat us (se e Ta [...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 45 DSS Console 4 This chap ter provi des an overview of th e optiona l Direct S tat ion Select ion (DSS) Console a nd describ es the fe atures bu ttons and t heir associ ated LEDs. The DSS Console a dds 60 line /featur e buttons to a digi tal telepho ne. It is availabl e for sys tem oper[...]

DSS Console Overvi ew 46 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Over view The Direc t St ation Sel ection (DSS) console operates alongside of a digi tal tel ephone to provi de 60 addit ional but tons. An example o f the DDSS3060 is s hown below . The DDSS2060 (no t shown) looks similar and has t he same butt on/LED function s.[...]

DSS Console DSS Button Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 47 Featur es The LED col or ind ications descri bed in the se feat ure descr iptions apply spe cifical ly to the DSS Conso le model DDSS3060. Flash condi tions descri bed here ap ply to all DSS console models. Calling a Station ➤ T o ca ll a sta tion ’ s ext en[...]

DSS Console DSS Button 48 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Whe n the c al led st ation answ ers th e call, t he DS S LED st ays st eady red, a n d the Line LED bec omes steady red. 4. If the station does not ans wer befor e a period set in syste m progra mming, the cal l recall s your st ation. Call T ran sfer with Camp-[...]

DSS Console DSS Button Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 49 Speed Dial Y our DADM or DSS console may be equipped with 6' (Speed Dial) but tons tha t can be progr ammed to dial telephone numbers or to access fe atures. 6' butt ons on the DSS console function like 6' buttons on digital te lephon es. Paging Y[...]

DSS Console DSS Button 50 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 51 Centrex Application Y our system may be equipped with the Centr ex Applica tion, which enh ances its featur e capabilit y when inst alled beh ind a Centrex o r PBX system.Y our t elephone may have ac cess to on e or more of the enhanc ed Centrex features li sted bel ow: Flexi ble Dire[...]

Centrex Applicat ion Delayed Rin gi n g 52 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Delayed Ringing Outside line or Cen trex line( s) can be pr ogrammed for a 12-seco nd and/o r 24-seco nd ring del ay at st ations t o permit al ternate ans wering cond ition s. Answer the line when your tel ephone is ringing.[...]

Strata CTX DKT3001/DKT2001 Digital Single Line T elephone 01/02 53 Index A about th is book conventi ons, vi relate d doc ument s, vi access code s, 39 account code , 39 cal ls, 15 forced acc ount codes (verified/ non- verifi ed), 15 advisor y messaging, 42 all ca ll pag e, 34 answerin g a cal l, 7 attenda nt console, 39 auto matic busy redi al, 39[...]

Index D ~ O 54 Strata CTX DKT3001/DKT2001 Digital Single Line T elephone 01/02 D delayed ri ngi ng, 52 direc t inwa rd sy st em ac cess ( see DI S A) DISA securi ty code, 41 DKT2000-ser ies telepho nes, 1 DKT2001, 4 DKT3001, 2 do not di sturb, 28 , 41 overri de, 32 door lock , 29 control , 41 door phone, 30 calli ng, 41 DSS answerin g outside line,[...]

Ind ex P ~ V Strata CTX DKT3001/DKT2001 Digital Single Line T elephone 01/02 55 P paging, 25 , 33 , 49 access code s, 42 pass code , 22 pick up gr oup call s, 25 priva cy, 35 overri de, 33 privat e network a ccess, 42 R repeat last number dialed, 42 ringin g repea t, 51 S signa ling tone, 5 , 6 voice first, 6 SLT, v speed di al, 35 , 49 access code[...]