Toshiba FS-3700 Series manual

FS-3700 Owners Manual TOSHIBA TEC AMERICA[...]

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TEC Electronic Cash Register FS-3700 Series Document No. OM-3700 Original: September, 2005 (Revised: ) TOSHIBA TEC AMERICA[...]

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FS-3700 and Accessorie s One Year Limited Warranty Toshiba TEC America warrants this product to be free from defects in materials and workmanship for a period of one (1) year from the date of original purchase from Toshiba TEC America or an Toshiba TEC America authorized dealer or distributor. This warranty is limited to the origi nal purchaser and[...]

Toshiba TEC America provides this public ation as is without warranty of any kind, either expressed or implied. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Toshiba TEC America ma y make i[...]

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Table of Contents Owners Manu al ................................................................................ 1-1 FS-3700 Overview 1-1 1.1 Introduction ............................................................................. 1-3 1.2 Order Entry Screen ................................................................. 1-4 1.3 Sample FS-3700 [...]

3.3.4 Open Priced Menu Item ............................................. 3-11 3.3.5 Scalable Menu Item ................................................... 3-11 3.3.6 Enter Modifiers With Forced Display ......................... 3-12 3.3.7 Enter Modifiers With Special Instructions .................. 3-13 3.3.8 Enter Modifiers With Spell-It Instruct[...]

3.11.1 Void Items on Stored Checks .................................... 3-40 3.11.2 Add a Discount or Surcharge ..................................... 3-41 3.11.3 Exempt Tax from a Check ......................................... 3-45 3.11.4 Add a Tip .................................................................... 3-46 3.12 Tender the Check ....[...]

5.1.2 Report Ba lancing Notes ............................................... 5-5 5.1.3 Report Sample Formats .............................................. 5-6 5.1.4 List of Reports .............................................................. 5-7 5.2 Open Check Report ................................................................ 5-8 5.3 Hourl[...]

Chapter 1 FS-3700 Overview[...]

Introduction Chapter 1 - FS-3700 Overvie w 1-2 FS-3700 Owner’s Manual[...]

Chapter 1 - FS-3700 Overvie w Introduction FS-3700 Owner’s Manual 1-3 1.1 Introduction The FS-3700 is a touch screen POS sy stem for use in the hospitality industry. In addition to the touch system, Toshiba TE C Ameri ca offers a keyboard entry terminal system, the FS-2700 whi ch utilizes similar software. The FS-3700 can be used in a system of u[...]

Order Entry Screen Chapter 1 - FS-3700 Overvie w 1-4 FS-3700 Owner’s Manual 1.2 Order Entry Screen The order entry screen displays when the system is in POS mode. The left side of the screen displays guest check info rmation as transactions are entered, adjusted and tendered. Each item is explained below and a sa mple screen i s shown on the next[...]

Chapter 1 - FS-3700 Overvie w Order Entry Screen Sample Order Entry Screen FS-3700 Owner’s Manual 1-5[...]

Sample FS-3700 Screens Chapter 1 - FS-3700 Overvie w 1.3 Sample FS-3700 Screens When a FS-3700 workstation is powe red on, the default screen for that station displays. This is ty pically a screen for employees to use to log into the station for POS operations. It can also be used for clocking into the optional Timekeepin g system. Make sure the in[...]

Chapter 1 - FS-3700 Overvie w Sample FS-3700 Screens After logging in, the screen set as default for the emplo yee’s Job Code will display. Different screens may display for servers, bartenders, c ashiers, et c. In most operations, after an employee has logge d in, the s ystem allocates the next check number. This is Auto Create mode. A station m[...]

Sample FS-3700 Screens Chapter 1 - FS-3700 Overvie w Sample - Start/Recall Check Screen Assume from this screen sample that the {NEW~TABLE} key is pressed and that the check require s a table number and number of guests. 1-8 FS-3700 Owner’s Manual[...]

Chapter 1 - FS-3700 Overvie w Sample FS-3700 Screens In this sample {TABLE~NUMBER} and {#~GUES TS} are function keys which require a nume ric entry. They are placed on a screen along with a numeric keypad.  In addition to being a function key, in this sample the {#~GUEST} key is al so a screen link to another screen from which the server will be[...]

Sample FS-3700 Screens Chapter 1 - FS-3700 Overvie w After any required prompts are satisf ied the serve r is ready to enter items on the check.  In the sample screen below, each menu category ke y shown is a screen sele ct to that category’s items.  NOTE - the {SERVICE~TOTAL} key. It is actually the {TOTAL} key but in this example has been[...]

Chapter 1 - FS-3700 Overvie w Sample FS-3700 Screens Assume the screen link key fo r STEAKS was press ed from the previous screen (FOOD MENU sampl e).  As Menu Items keys are pres sed, any programmed Forced Displays for that item will appear.  NOTE - the {BACK} key in this example is a screen s elect to go back to the FOOD MENU scree n from w[...]

Sample FS-3700 Screens Chapter 1 - FS-3700 Overvie w When a check is ready to be tendered, a scree n with cashier functions can be used.  NOTE the {ENTER} key – this is actually the TOTAL key which is also used to finalize a numeric entry. In this example, it has been renamed to represent its function on the screen . Sample - Cashier/Pay Scree[...]

Chapter 1 - FS-3700 Overview POS Key Functions - Summary FS-3700 Owner’s Manual 1-13 1.4 POS Key Functions - Summary Key Function POS Function Description Add Check  Used to combine two or more stored checks to the current check.  Both the current check and the added check must have already been store d (from a previous service round). Add [...]

POS Key Functions - Summary Chapter 1 - FS-3700 Overview 1-14 FS-3700 Owner’s Manual Key Function POS Function Description Category  Applies to the FS-2700. Change Modifier  This function is used to change modifiers of a Menu Item without having to void and reenter the Item.  When the item is sele cted on the check, the forced display sc[...]

Chapter 1 - FS-3700 Overview POS Key Functions - Summary FS-3700 Owner’s Manual 1-15 Key Function POS Function Description Exec Batch 1 - 4  This function enables calling a DOS batch file outside of the POS app lication then restoring the POS application.  Each key assigned 1 thru 4 co rrespo nds with a file c:NCCPOSProc1.bat. thru Proc4.[...]

POS Key Functions - Summary Chapter 1 - FS-3700 Overview 1-16 FS-3700 Owner’s Manual Key Function POS Function Description Labor Report NLU (Number Look Up)  Designed primarily for the FS -270 0.  Used to print Labor Reports from the keyboard.  Index the function number of the rep ort then press {LABOR~RE PORT~NLU} . Hold Order  Used [...]

Chapter 1 - FS-3700 Overview POS Key Functions - Summary FS-3700 Owner’s Manual 1-17 Key Function POS Function Description Mgr Mode  This key type is used to access the Manager Mode area of the system. Manager Mode contains the Database Setup, Reports, Utilities, Inventory and Timeclock Menus. No Sale  Used to open the cash dra wer outside [...]

POS Key Functions - Summary Chapter 1 - FS-3700 Overview 1-18 FS-3700 Owner’s Manual Key Function POS Function Description Recall Check Order Type #1- #4  These four function keys are used to recall checks of only the s pecified Order Type. Recall Table  This key is used to recall checks being tracked by the table number. Record Macro  T[...]

Chapter 1 - FS-3700 Overview POS Key Functions - Summary FS-3700 Owner’s Manual 1-19 Key Function POS Function Description +Seat  Used to increment the current seat number. When a new transaction is started, or a check is recalled, the current seat number is 1.  Any Menu Items entered will be linked to the current seat number selected.  [...]

POS Key Functions - Summary Chapter 1 - FS-3700 Overview 1-20 FS-3700 Owner’s Manual Key Function POS Function Description Station Report NLU (Number Look Up)  Designed primarily for the FS-270 0 to print a Station Report from the keyboard.  Index the function number of the rep ort then press {STATION~ REPORT~NLU} .  The report will appl[...]

Chapter 1 - FS-3700 Overview POS Key Functions - Summary FS-3700 Owner’s Manual 1-21 Key Function POS Function Description Table Number  T his key is used to assign a table number to a check, or change a table number of a check. ∗ In order to use this key type, the Require Table # flag in the Order T ype table must be set for the current Ord[...]

POS Key Functions - Summary Chapter 1 - FS-3700 Overview 1-22 FS-3700 Owner’s Manual Key Function POS Function Description Total This key is used for several purposes:  End a service round , storing the check and leaving it unpaid. ∗ This is called "Service Totaling" the check. ∗ The Order Type must be configured to allow unpaid [...]

Chapter 1 - FS-3700 Overview POS Key Functions - Summary FS-3700 Owner’s Manual 1-23 Key Function POS Function Description Video Mode # 1 - # 8  These eight function keys ar e used to set the current Kitchen Video System into the specified mode.  The KVS receives notif ication that the video mode has been changed an d must be capable of swi[...]

POS Key Functions - Summary Chapter 1 - FS-3700 Overview 1-24 FS-3700 Owner’s Manual Key Function POS Function Description Xfer Chk To Svr  This key type is used to transfer a check to one user from another.  This key type is used when the server who created the check is giving the check to another server.  When a user is taking the chec[...]

Chapter 2 Access the System[...]

POS Key Functions - Summary Chapter 2 - Access the System 2-2 FS-3700 Owner’s Manual[...]

Chapter 2 - Access the System Manager Overrides FS-3700 Owner’s Manual 2-3 2.1 Manager Overrides The TEC FS-3700 system has an extensive secu rity system.  Security levels can be assigned to almo st every key type and menu choice in the system.  Access to different function levels are determine d by the Security levels assigned to each Jo b[...]

Clocking In/Out Chapter 2 - Access the System 2-4 FS-3700 Owner’s Manual 2.2 Clocking In/Out The FS-3700 has an optional timekeepin g function that tracks attendance records. The Timekeepin g system is u sed only for the purpose of tracking attendance; it does not provide access to POS operations. 2.2.1 Clock In Notes  The options for using th[...]

Chapter 2 - Access the System Clocking In/Out FS-3700 Owner’s Manual 2-5 2.2.2 Clock Out Notes:  Employees will be required to Decla re Ti ps when clocking out if their Job Code has TIPPED set to YES.  A minimum declared tip entry can be required by setting option MIN TIP in the System Config. Table to the minimum wanted. Procedure 1. Index[...]

Login/Logout Chapter 2 - Access the System 2-6 FS-3700 Owner’s Manual 2.3 Login/Logout Logging into the system allows access, as the user’ s security level permits, to guest check handling and M anager Mode. NOTES  An employee can be logged into one stat ion at a time.  Only one employee can be logged into a station at one time, and that [...]

Chapter 2 - Access the System Login/Logout FS-3700 Owner’s Manual 2-7 2.3.1 Login Procedure 1. Index employee I.D. #. 2. Press {LOGIN/LOGOUT} . 3. If prompted, index the us er’s password and pres s {TOTAL} . 4. If prompted, select the Job Code for this shift. 5. If the Job Code requires a Bank Loan, select {LOAN } . • Index the amount of the [...]

Login/Logout Chapter 2 - Access the System 2-8 FS-3700 Owner’s Manual 2.3.3 One-Touch Login NOTES  This feature is used to create keys on the screen which employees press to login.  To set up this feature: • Set the ONE TCH LOGIN option in the User Setup T able to YES for the employee(s). • Set the ONE TCH LOGIN option in the Station Se[...]

Chapter 3 Guest Check Functions[...]

New Guest Checks Chapter 3 - Guest Check Functions 3-2 FS-3700 Owner’s Manual[...]

Chapter 3 - Guest Check Functions New Guest Checks FS-3700 Owner’s Manual 3-3 3.1 New Guest Checks  Guest Check Numbers • Guest checks are assigned a che ck number by the system. • Blocks of check numbers are allo cated t o each workstation, so the range of check num bers will al ways be the same for each workstation.  Auto Create / Aut[...]

New Check Prompts Chapter 3 - Guest Check Functions 3.2 New Check Prompts All checks are tracked by a system-assi gned check number. In addition, other check information can b e requi red and attached to the check. These options are Table Numbe r, numbe r of gue sts, and an order/tent number. 3.2.1 Table Number  A table number can be required fo[...]

Chapter 3 - Guest Check Functions New Check Prompts 3.2.2 Guest Count  A guest count can be required fo r the Order Type by the REQ GUEST CNT flag in the Order Type Table. The Order Type is determined by the Job Code of the Use r logge d in. • This setting requires a guest count entry before the check is sent. • An additional setting, PROMPT[...]

New Check Prompts Chapter 3 - Guest Check Functions 3-6 FS-3700 Owner’s Manual 3.2.3 Order Type  All checks must be assign ed to an Orde r Type. Most Job Codes will be assigned a default Order Type. Or, the user can be prompted to enter the Order Type for each gue st check.  An Order Type can be requ ired as an entry for a particular work- [...]

Chapter 3 - Guest Check Functions New Check Prompts FS-3700 Owner’s Manual 3-7 3.2.4 Order Number  Order numbers are al so kn own as TENT numbers. They can b e used when pre-numbered order cards are given to guests to place on the table so food can be delivered to the correct table.  An Order Number can be requi red for checks of a certain [...]

New Check Prompts Chapter 3 - Guest Check Functions 3-8 FS-3700 Owner’s Manual 3.2.5 Override Meal Period Meal Periods are set up by time for each day of the week in the Meal Period Setup table. The current setting can be overrid den for the current check only or for all checks until the System Z report is do ne . The change can affect one termin[...]

Chapter 3 - Guest Check Functions New Check Prompts FS-3700 Owner’s Manual 3-9 3.2.6 Add Guest Information An 8-character field can be adde d to a che ck using the GUEST INFO field in the Order Type Table.  The information entered is saved with the chec k. It prints on the remote kitchen slip and the guest recei pt.  When the check is recal[...]

Entering Menu Items Chapter 3 - Guest Check Functions 3-10 FS-3700 Owner’s Manual 3.3 Entering Menu Items Menu items can be entered after any new-che ck prompts have been satisfied. Screens may be organi zed by Menu Category, with a “main” order entry screen containing screen sele ct buttons that display each menu item within that Category. A[...]

Chapter 3 - Guest Check Functions Entering Menu Items FS-3700 Owner’s Manual 3-11 3.3.4 Open Priced Menu Item An open priced Menu Item is one that has the flag OPEN PRICE in the Menu Setup table to YES. If the flag PREFIX PRICE is set to YES, the price is entered prior to entering the item. With PREFIX PRICE to Yes 1. Index the price for this ite[...]

Entering Menu Items Chapter 3 - Guest Check Functions 3-12 FS-3700 Owner’s Manual 3.3.6 Enter Modifiers With Forced Display A modifier can only be entered on a che ck following a Menu Item. The number of items that may be entered from a modifier screen is set in the Menu Setup Table. Procedure 1. Press the {MENU~ITEM} key for the ite m wanted. ?[...]

Chapter 3 - Guest Check Functions Entering Menu Items FS-3700 Owner’s Manual 3-13 3.3.7 Enter Modifiers With Special Instructions If a Menu Item’s Category has the USAGE field set to Special Instructions, the item can be used as a modifier b ut preset on the screen rather than be included on a Fo rced Display. Procedure 1. Enter the primary {ME[...]

Entering Menu Items Chapter 3 - Guest Check Functions 3-14 FS-3700 Owner’s Manual 3.3.8 Enter Modifiers With Spell-It Instructions The server types Spell-It Instru ction s when a Menu Item needs a modifier which is not programmed. • Spell-It Instructions can only be entered on a check after a Menu Item has been entered. • The modifier entered[...]

Chapter 3 - Guest Check Functions Entering Menu Items FS-3700 Owner’s Manual 3-15 3.3.9 Enter Items by Seat Numbers Seat numbers enable items on the che c k to be so rted and printed on the remote printers by table position. Entering che cks by seat numbers is also very helpful whe n splitti ng the check into separate checks for pa yment.  To [...]

Entering Menu Items Chapter 3 - Guest Check Functions 3-16 FS-3700 Owner’s Manual With Seat Select {SEAT~SELECT} pre sets seat num bers on the screen. Each preset key is programmed with a spe cific seat number. Procedure 1. Press {SEAT~SELECT~#} . 2. Enter menu item(s). 3. Continue until all items are entered. Change Seat N umber Procedure 1. Ent[...]

Chapter 3 - Guest Check Functions Entering Menu Items FS-3700 Owner’s Manual 3-17 3.3.10 Enter by Menu Item Size Menu Item Size Levels are used for ordering M enu Items, such as soft drinks, which come in different sizes.  Two ways to enter a different size menu item: • Press the {MENU~ITE M~SIZE~#} key prior to the first modifier item in or[...]

Check Corrections Before Sending Chapter 3 - Guest Check Functions 3-18 FS-3700 Owner’s Manual 3.4 Check Corrections Before Sending 3.4.1 Remove Items from Checks Remove Last Item 1. Enter menu items. 2. Press {LAST~ITEM~VOID } . 3. The menu item is removed from the check. Remove On e Item  Before an item has been sent/stored, the security lev[...]

Chapter 3 - Guest Check Functions Check Corrections Before Sending FS-3700 Owner’s Manual 3-19 Remove All Items Before Sending After a menu item has been sent to remote printe rs, the {VOID~ALL~ITEMS} key can o nly be used according to the security level set in the Function Setup table. Procedure 1. Enter menu items. 2. Press {VOID~ALL~ITEMS } . [...]

Check Corrections Before Sending Chapter 3 - Guest Check Functions 3-20 FS-3700 Owner’s Manual 3.4.2 Add a Modifier 1. Enter menu items with modifiers. 2. Press {CHANGE~MODIFIE R} . 3. Use the up and down arrow key s to highlight the menu item and its modifiers. 4. Press {SPC~INST} . • Buttons display for each Special Instruction designat ed me[...]

Chapter 3 - Guest Check Functions Check Corrections Before Sending FS-3700 Owner’s Manual 3-21 3.4.4 Replace a Modifier 1. Enter menu items with modifiers. 2. Press {CHANGE~MODIFIE R} . 3. Use the up and down arrow key s to highlight the menu item and its modifiers. 4. Press {CHANGE~MODIF} . 5. Use the up and down arrow keys to hig hlight the mo [...]

Send Items to Remote Printers Chapter 3 - Guest Check Functions 3-22 FS-3700 Owner’s Manual 3.5 Send Items to Remote Printers 3.5.1 Printer Mode Options When items are sent to print at the remote printers d ep ends on the setting of the MODE option in the Station Printer Setup Table.  Printers can be set up for modes in Station Printer Setup a[...]

Chapter 3 - Guest Check Functions Send Items to Remote Printers FS-3700 Owner’s Manual 3-23 3.5.2 Send One Remote Slip from Multi Checks This feature allows remote orders to be grouped from different guest checks into a single rem ote order. Set the following options to use this feature:  The {HOLD} key type is used to prompt the serve r to ho[...]

Send Items to Remote Printers Chapter 3 - Guest Check Functions 3-24 FS-3700 Owner’s Manual 8. Screen prompts: Hold Order: Yes 9. This time – press {HOLD} again to change to re sponse to No . • NO will send this check’s and the previous check’s items to the remote printer(s) this round. 10. End service round by pressing {PRINT~CHE CK} , {[...]

Chapter 3 - Guest Check Functions Send Items to Remote Printers FS-3700 Owner’s Manual 3-25 3.5.3 Send Multi Remote Slips from One Check The ORD CHECK ON DM D (Order Check o n Demand) setting in the Order Type Table can be used to print items fro m the same check on remotes when the {ORDER~COMPLETE} key is pressed.  This option allows orders t[...]

End Service Round Chapter 3 - Guest Check Functions 3-26 FS-3700 Owner’s Manual 3.6 End Service Round Ending the service round sends menu items to kit chen printers (if they have not already been printe d) and clears the ch eck from the screen.  If the flag in the Order Type T able, STORE OPEN CHECK is NO for the check’s Order Type, the serv[...]

Chapter 3 - Guest Check Functions Recall a Check FS-3700 Owner’s Manual 3-27 3.7 Recall a Check  The RECALL OTHER USER CHECK fiel d in the Job Code Table can be set to allow use rs such as ca s hiers to recall ch ecks entered by other employees.  Checks can only be opene d at one workstation at a time. 3.7.1 By Check Number Checks with Orde[...]

Recall a Check Chapter 3 - Guest Check Functions 3-28 FS-3700 Owner’s Manual 3.7.2 By Table Number Using the Number Pad 1. Using the number pad, index the table numbe r. 2. Press {RECALL~TABLE} . Using List of Open Checks 1. Press {RECALL~TABLE} . 2. A list of all open checks accessible by this server di splays. 3. Press the key of the table want[...]

Chapter 3 - Guest Check Functions Recall a Check FS-3700 Owner’s Manual 3-29 3.7.4 Recall Table with Separate Checks 1. Use either the number pad or the list of che cks to recall the table. 2. List of separa t e check number s display. 3. Touch the button of the check wante d. 3.7.5 Recall With a Bar Code Scanner If the workstation is connected t[...]

Split a Check Chapter 3 - Guest Check Functions 3-30 FS-3700 Owner’s Manual 3.8 Split a Check Only items that have been sent can be split into separate che c ks. 3.8.1 Split By Item Procedure 1. Recall the check. 2. Press {SPLIT~BY~ITEM} . 3. Screen prompts: Enter number of checks 4. Index the number of new chec ks to cre ate from this check and [...]

Chapter 3 - Guest Check Functions Split a Check FS-3700 Owner’s Manual 3-31 3.8.2 Split by Seat Number To split checks into separate checks using {SEAT~N UMBER} requires the option USE SEAT # in the System Config Table be set YES. Procedure 1. Recall the check. • If seat numbers were not entered prio r to sending the check (i.e. all items are a[...]

Split a Check Chapter 3 - Guest Check Functions 3-32 FS-3700 Owner’s Manual 3.8.3 Split By Amount Procedure 1. Recall the check. 2. Press {SPLIT~BY~AMOUN T} . 3. Screen prompts: Enter number of checks 4. Index the total number of checks to create from this check and press {ENTE R} . 5. Index the amount for t he first check and press {ENTER} . •[...]

Chapter 3 - Guest Check Functions Transfer a Guest Check FS-3700 Owner’s Manual 3-33 3.9 Transfer a Guest Check 3.9.1 Transfer to a Server This procedure is done by the server wh o created the check. Procedure 1. Recall the check. Should be don e by the server resp onsi ble for the check or a manager. 2. Press {XFER~CHK~TO~SV R} key. 3. Screen pr[...]

Transfer a Guest Check Chapter 3 - Guest Check Functions 3-34 FS-3700 Owner’s Manual 3.9.2 Transfer from a Server This procedure is used by the new serve r, who takes t he check from the server/bartender who created it. Procedure 1. Press {XFER~CHK~FROM~ SVR} key. 2. Screen prompts: Enter check number 3. Index the check number being picked up , u[...]

Chapter 3 - Guest Check Functions Transfer a Guest Check FS-3700 Owner’s Manual 3-35 3.9.3 Transfer all Checks This procedure is used by the server wh o takes all open checks from the server/bartender who created them. Procedure 1. The server picking up the che cks should be logg ed in to the station. 2. Press {XFER~ALL~CHKS} key. 3. Screen promp[...]

Combine Checks Chapter 3 - Guest Check Functions 3-36 FS-3700 Owner’s Manual 3.10 Combine Checks 3.10.1 Combine Stored Checks This procedure combines two or more checks that have already been stored into one check. 1. Recall the first check. 2. Press {ADD~CHECK} . 3. Screen displays che c k num bers for this server’s checks. 4. Press the button[...]

Chapter 3 - Guest Check Functions Combine Checks FS-3700 Owner’s Manual 3-37 3.10.2 Add New Check to Stored Check This procedure is used to add the current check to a stored check. The current check can be a new chec k (in the first service round). 1. Enter items for a new che ck, o r recall a stored check. 2. Press {ADD~TO~CHECK} . 3. Screen dis[...]

Combine Checks Chapter 3 - Guest Check Functions 3-38 FS-3700 Owner’s Manual 3.10.4 Add New Check to Stored Check with Table # This procedure is identical to using {ADD~TO~ CHECK} except it is used on checks with assig ned tabl e n u mbers. The current check can be new (in the first se rvice rou nd). 1. Enter items for a new che ck, o r recall a [...]

Chapter 3 - Guest Check Functions Combine Checks FS-3700 Owner’s Manual 3-39 3.10.5 Combine Stored Checks to One Table This procedure is identical to using {ADD~TO~ TABLE} except it depends on ONE CHK/TBL in the Sy stem Setup/System Config. Table (page 4 #2). • YES will add items from both checks to the resulting check. • NO will add a separa[...]

Check Adjustments Chapter 3 - Guest Check Functions 3-40 FS-3700 Owner’s Manual 3.11 Check Adjustments 3.11.1 Void Items on Stored Checks Remove Single Items The same procedure is used to void items befo re or after sending. After a menu item has been sent/stored and the che ck recalled, the {VOID} key can only be used accordin g to the security [...]

Chapter 3 - Guest Check Functions Check Adjustments FS-3700 Owner’s Manual 3-41 3.11.2 Add a Discount or Surcharge Notes  Dollar or Percent • Discounts can be program med to adjust the check by either a dollar amount or a percentage amo unt using the PERCENT option in the Discount Setup table.  Discount Tax Status • For a discount to ap[...]

Check Adjustments Chapter 3 - Guest Check Functions 3-42 FS-3700 Owner’s Manual ∗ NO – after a discount has been applied, additional dis- counts can be entered and applied to the sam e items.  Automatic Discount • A discount can also be linked to a Media type so it is auto- matically entered on a check wh en the check is ten dered.  E[...]

Chapter 3 - Guest Check Functions Check Adjustments FS-3700 Owner’s Manual 3-43 Item Discount An item discount is one programmed to one item or one cate gory. It is entered on a check immediately follo wing the item . 1. Enter the item to the check. 2. Press the {DISCOUNT} key wanted or index the Discou nt I.D. number wanted and pre ss {DISCOUNT~[...]

Check Adjustments Chapter 3 - Guest Check Functions 3-44 FS-3700 Owner’s Manual Discount for Recipien t This procedure is commonly used for E mployee Meal discounts.  The RECIPIENT field in the Discount table is used to prompt the server for an I.D. number, and the CHK RECIP ID field is used to check the User Setup table for a valid I.D. numbe[...]

Chapter 3 - Guest Check Functions Check Adjustments FS-3700 Owner’s Manual 3-45 3.11.3 Exempt Tax from a Check Additional menu items cannot be added to a check after using a tax exempt key. Procedure 1. Enter item(s) or recall the check. 2. To exempt tax: • Press {TAX~EXEMPT} to remove all tax from the check. • Press a {TAX~EXE MPT~#} to remo[...]

Check Adjustments Chapter 3 - Guest Check Functions 3-46 FS-3700 Owner’s Manual 3.11.4 Add a Tip A charge tip can also be entered when the check is tendere d by defaulting an overtender entry to the tip amount. Auto Gratuity The Auto Gratuity feature is set using the AUTO GRAT GSTS field in the Order Type Table. When the number of gue sts i s at [...]

Chapter 3 - Guest Check Functions Check Adjustments FS-3700 Owner’s Manual 3-47 Add Charge Tip The default tip percentage is set in t he TIP field of the System Config Table. Procedure 1. Enter item(s) or recall the check. 2. Press the {TIP} key and then press {ENTE R} . 3. End the service round by pressing {TO TAL} , {MEDIA} or {PRINT~CHECK} . C[...]

Tender the Check Chapter 3 - Guest Check Functions 3-48 FS-3700 Owner’s Manual 3.12 Tender the Check  An Amount Tendered can be entered pr ior to pressing a preset {MEDIA} key.  If an amount tendered is not entered prio r to pre ssing a preset {MEDIA} key, operations are determined by the options SPEED TENDER and PAY IN FULL in t he Media S[...]

Chapter 3 - Guest Check Functions Tender the Check FS-3700 Owner’s Manual 3-49 3.12.1 Tender a Check with Preset Key 1. Enter item(s) or recall the check. 2. Index the amount tendered. 3. Press the {MEDIA} key for the media type used. • Press {TOTAL} if needed for the media type. • Change due displ ays on th e screen. 3.12.2 Tender With Tip E[...]

Tender the Check Chapter 3 - Guest Check Functions 3-50 FS-3700 Owner’s Manual 3.12.4 Split Tender  A check may be split tendered by up to eight media types.  If using integrated credit card software, only one media type used can be a credit ca rd and the credit card media must be the last tender used. Procedure 1. Enter item(s) or recall t[...]

Chapter 3 - Guest Check Functions Tender the Check FS-3700 Owner’s Manual 3-51 3.12.5 Partial Tender This feature enables tendering part of the che ck but keeps the chec k open. Two options are used:  The PARTIAL TENDER flag by Orde r Type must be set to YES.  The PAY IN FULL flag in the Media Table must be set to NO.. Procedure 1. Enter it[...]

Tender the Check Chapter 3 - Guest Check Functions 3-52 FS-3700 Owner’s Manual 3.12.6 Tender to Charge Account This feature uses the CHARGE ACCT field in the Media Setup Table. Procedure 1. Enter item(s) or recall the check. 2. Press the {MEDIA} key programmed fo r the charge account. 3. Screen prompts: Enter amount 4. Index the amount to be post[...]

Chapter 3 - Guest Check Functions Tender the Check FS-3700 Owner’s Manual 3-53 3.12.7 Tender with { MEDIA~NLU } The {MEDIA~NLU } key was designed as a FS-2700 function but can be used on the FS-3700.  The numeric entry indexed prior to pressing {MEDIA~ NLU} is recognized as the media’s I.D., so an amount tende red is not used.  If using t[...]

Tender the Check Chapter 3 - Guest Check Functions 3-54 FS-3700 Owner’s Manual Split Tender With {MEDIA~NLU}  The SPEED TENDER option in the Media Setup table should be set to NO if using {MEDIA~NLU} . 1. Enter item(s) or recall the check. 2. Index the media I.D. number for the first media type and press {MEDIA~NLU} . 3. Screen prompts: Enter [...]

Chapter 3 - Guest Check Functions Corrections to Closed Checks 3.13 Corrections to Closed Checks Closed checks retained in the ch eck file can b e recalled and changed after they have been tendered.  The length of time closed checks are available is set with the TICKET PURGE field in the System Config Table (page 4 #5). Make sure the securi ty s[...]

Corrections to Closed Checks Chapter 3 - Guest Check Functions 3-56 FS-3700 Owner’s Manual 3.13.2 Change a Discount Procedure 1. Index the number of the closed check. 2. Press {RECALL~CHECK} . • Check displays on the screen. 3. Press {VOID} . 4. If prompted, index a manager I.D. number and press {ENTER} . 5. Use the up and down arrow ke y s to [...]

Chapter 3 - Guest Check Functions Corrections to Closed Checks FS-3700 Owner’s Manual 3-57 3.13.3 Change Media Type Procedure 1. Index the number of the closed check. 2. Press {RECALL~CHECK} . • Check displays on the screen. 3. Press {VOID} . 4. If prompted, index a manager I.D. number and press {ENTER} . 5. Use the up and down arrow ke y s to [...]

Enter a Refund Check Chapter 3 - Guest Check Functions 3-58 FS-3700 Owner’s Manual 3.14 Enter a Refund Check This function creates a “ne gative” ch eck. Items entered are sub- tracted from reports. This function can also be u sed to refund individual items from a check rather tha n usin g the { VOID} function on the closed che ck. Procedure 1[...]

Chapter 3 - Guest Check Functions Review a Closed Check FS-3700 Owner’s Manual 3-59 3.15 Review a Closed Check This function is used to display and/or print checks that have been tendered but not yet purged.  Closed checks can also be recall ed and printed by indexing the check numbe r and p ressing {RECALL ~CHECK} .  A maximum of 250 check[...]

Review a Closed Check Chapter 3 - Guest Check Functions 3-60 FS-3700 Owner’s Manual NOTES[...]

Chapter 4 Functions Outside of a Sale[...]

Finished Product Waste Chapter 4 - Functions Outside of a Sall 4-2 FS-3700 Owner’s Manual[...]

Chapter 4 - Functions Outside of a Sale Finished Product Waste FS-3700 Owner’s Manual 4-3 4.1 Finished Product Waste This is an inventory function. Items entered in this transaction type will update the waste totals.  This procedure is used when an item is entered on a check an d prepared, but then voided from the check. Procedure 1. Press {FI[...]

Loan/Pickup Chapter 4 - Functions Outside of a Sall 4-4 FS-3700 Owner’s Manual 4.2 Loan/Pickup This function uses the following options:  BANK LOAN field in the Job Code Setup Table allo ws the employee to receive a Bank Loan. • The function can be set to prompt automatically whe n the user logs into the system with the REQUIRE LOAN option i[...]

Chapter 4 - Functions Outs ide of a Sale Loan/Pickup FS-3700 Owner’s Manual 4-5 4.2.2 Pickup Procedure 1. Press {LOAN/PIC} . 2. If prompted, index a manager I.D. number and press {ENTER} . • NOTE: The Pickup will be posted to the employee lo gged on to the workstation, not the approving manager. 3. Screen prompts to choose {LOAN } or {PICKUP} .[...]

Transfer Media Chapter 4 - F unctions Outside of a Sall 4-6 FS-3700 Owner’s Manual 4.3 Transfer Media Procedure 1. Press {TRANSFER~MEDIA } . 2. List of media types display. Screen prompts: SOURCE media 3. Press the button of the medi a to transfer the amount FROM. 4. Screen prompts: DESTINATION media 5. Press the button of the media to transfer t[...]

Chapter 4 - Functions Outsi de of a Sale Price Changes FS-3700 Owner’s Manual 4-7 4.4 Price Changes This function changes the price of a Me nu Item. With Meal Period Price Levels NO 1. Press {PRICE~CHANGE} . • Screen displays a list of Menu Cate gori es. 2. Press the button of the Ca tegory of the Menu Item wanted. • Screen displays a list of[...]

Tip Payout Chapter 4 - Functions Outside of a Sall 4-8 FS-3700 Owner’s Manual 4.5 Tip Payout Procedure 1. Press {TIP~PAYOUT} . 2. If prompted, index a manager I.D. number and press {TOTAL} . 3. Screen prompts: Enter ID 4. Index the I.D. number of t he employee receiving the tip. 5. Index the amount of the tip pay out on the keypad which display s[...]

Chapter 4 - Functions Outside of a Sale Cash Out/In of Drawer FS-3700 Owner’s Manual 4-9 4.6 Cash Out/In of Drawer 4.6.1 Paid Out Up to five Paid Out keys can be used to record cash taken out of the drawer outside of a sale. They should b e placed on a screen with a numeric keypad and a {TOTAL} key . Procedure 1. Index {PAID~OUT~#} . 2. Screen pr[...]

Cash Out/In of Drawer Chapter 4 - Functions Outside of a Sall 4-10 FS-3700 Owner’s Manual 4.6.2 Paid In The Paid In key is used to record cash put into the drawer outs ide of a sale. It should be placed on a screen with a nume ri c keypad and a {TOTAL} key. Procedure 1. Index {PAID~IN} . 2. Screen prompts: Enter amount 3. Index amount of cash bei[...]

Chapter 5 Reports[...]

Reports Overview Chapter 5 - Reports 5-2 FS-3700 Owner’s Manual[...]

Chapter 5 - Reports Reports Overview FS-3700 Owner’s Manual 5-3 5.1 Reports Overview Report Group Description System Reports Reports in this group include totals from the entire system.  Weekly totals are available for the Sales Mix, Financial and Sales T ax reports.  In addition, Period-to-Date Totals for the Sales Mix, Financial and Sal e[...]

Reports Overview Chapter 5 - Reports 5.1.1 Print or View Reports Printing or Viewing a Report from the Reports Men u  All reports are available from the Reports Menu.  From the Manager Menu, select #2 for Reports. The report menu displays: Printing a Report from the POS Screens  Preset Keys • Reports available from each repo rt type can [...]

Chapter 5 - Reports Reports Overview FS-3700 Owner’s Manual 5-5 5.1.2 Report Balancing Notes  Menu Item Sales • Sales of menu items update all reports as they are ent ered on to checks. So, reports alway s represent real-time, up-to- the-minute store activity. • If there are any discrepancies in a ch eck amou nt from when the items are ent[...]

Reports Overview Chapter 5 - Reports 5-6 FS-3700 Owner’s Manual 5.1.3 Report Sample Formats The following pages sh ow details of each report option. • The table beneath each rep ort title indicates if the report is included in System, Revenue, Station or Use r totals. • The reports shown are samples a nd do not all balance with each other. ?[...]

Chapter 5 - Reports Reports Overview FS-3700 Owner’s Manual 5-7 5.1.4 List of Reports This table lists each repo rt mainta ined in the System and if it is available from the System, Revenue Center, Station or User report menus.  The NLU Key Code colum n shows the number that can be used to print a report when using a Rep ort NLU key or the Fun[...]

Open Check Report Chapter 5 - Reports 5-8 FS-3700 Owner’s Manual 5.2 Open Check Report System Revenue Center Station User   The Open Check Report is a summ ary of the open checks in the system. An open check is one that has been stored in the system, but has not yet been paid. ---------------------------------------- 5:50 pm 7/14/05 OPEN CH[...]

Chapter 5 - Reports Hourly Productivity Report FS-3700 Owner’s Manual 5-9 5.3 Hourly Productivity Report System Revenue Center Station User   The Hourly Productivity Report prov ides a sales breakdown by times of day. Subtotals are pr ovided by Meal Period. ---------------------------------------- 10:00 am 7/17/05 HOURLY PRODUCTIVITY [...]

Hourly Productivity Report Chapter 5 - Reports 5-10 FS-3700 Owner’s Manual • Time Intervals – set by option HOUR PART in Syste m Setup/System Config table. Options are for whole, half or quarter hours.  Number of Guests – The guest cou nt included in all checks fo r the interval.  Gross Revenue – Sales for ea ch pe riod = Menu Item [...]

Chapter 5 - Reports Sales Mix Report FS-3700 Owner’s Manual 5-11 5.4 Sales Mix Report System Revenue Center Station User   This report selection has three optio ns:  Detail - Detailed information for ea ch menu item being tracked and that was sold for the period. The Track System flag in the Menu Setup table determines whethe r the[...]

Sales Mix Report Chapter 5 - Reports 5-12 FS-3700 Owner’s Manual 5.4.1 Detail Report – Menu Item Sales The Detail Report selection under the Sa les Mix menu is the Menu Item Sales Report. It gives a breakdown of items sold for the peri od. • Only items with the Track Sy stem Sales option set in the Menu Setup table will be detailed. • Net S[...]

Chapter 5 - Reports Sales Mix Report FS-3700 Owner’s Manual 5-13 5.4.2 Departments – Menu Item Sales The Department selection unde r the Sales Mix menu summari zes all Menu Items sales by Departments. All menu item s sold for the period are included in the Department report. • The Total # Sold includes n on-priced items only if the Track Syst[...]

Sales Mix Report Chapter 5 - Reports 5-14 FS-3700 Owner’s Manual 5.4.3 Categories – Menu Item Sales The Categories sele ction u nder the Sales Mix menu summarize s al l Menu Items sales by Categories. All menu items sold for the perio d are included in the Category report. • The Total # Sold includes n on-priced items only if the Track System[...]

Chapter 5 - Reports Manager Voids Report FS-3700 Owner’s Manual 5-15 5.5 Manager Voids Report System Revenue Center Station User   The Manager Voids Report is a log of all voids that occurred du ring the business day. Manager Voids a re created any time an item is removed from an unpaid che c k that wa s entered in a previous service round.[...]

Refund Report Chapter 5 - Reports 5-16 FS-3700 Owner’s Manual 5.6 Refund Report System Revenue Center Station User   The Refund Report is a log of all refund s that occurred during the business day. Refund s are created when an item that was entere d in a previous service round from a paid check is remo ved, or when an Open Refund entry is [...]

Chapter 5 - Reports Financial Report FS-3700 Owner’s Manual 5-17 5.7 Financial Report System Revenue Center Station User   ---------------------------------------- 4:20 pm 7/14/05 FINANCIAL REPORT SYSTEM REPORT Daily FROM 7/14/05 0:00 TO 7/14/05 16:20 TOSHIBA TEC AMERICA - Atlanta, GA ---------------------------------------- Readings [...]

Financial Report Chapter 5 - Reports 5-18 FS-3700 Owner’s Manual Statistics for each Order Type. DINE IN 21.48 Tckts/Avg Tckt 3 7.16 Guests/Avg Chk 2 10.74 Avg Trans Time(min) 2.36 Check/Guest averages are Net Sales ÷ # of Checks. Average Transaction Times are minutes all checks are opened ÷ # of Checks BAR 8.47 Tckts/Avg Tckt 1 8.47 Guests/Avg[...]

Chapter 5 - Reports Financial Report FS-3700 Owner’s Manual 5-19 Server Sales - Summary of sales by server. Server Totals Server First Name and initial (1) (2) (3) Susan C. 22.78 0.00 22.78 Marie P. 9.24 1.76 11.00 Mary L. 15.89 0.00 15.89 Total 47.91 1.76 49.67 (1) The Server’s Gross Sales (2)The Server’s Charge Tips (3) Total of columns 1 a[...]

Financial Report Chapter 5 - Reports 5-20 FS-3700 Owner’s Manual Deposit – This section is created from entries m ade from the Deposit Entry report sele cti on (see page 5-29 ). Media types that display are those with the option set for IN DEPOSIT LST. Deposit Cash 34.80 VISA 11.00 HOUSE 3.84 --------- Deposit 49.64 Diff .03 DIFF is the total r[...]

Chapter 5 - Reports Financial Report FS-3700 Owner’s Manual 5-21 Sales Mix – Department and Category summ aries of menu item sales. Each category flagged to tra ck sales (Track System Sales for the System, Revenue Center , and Station reports and T rack User Sales for the User report) will appear on this report. Any items not flagged to track s[...]

Financial Report Chapter 5 - Reports 5-22 FS-3700 Owner’s Manual Statistics – Number and averag e Net Sales of guests and checks. Average Transaction Time is minute s all checks are opene d divided by the total # of checks. # of Guests 8 # of Tickets 5 Average Check 5.62 Average Ticket 8.99 Average Trans Time 33.96[...]

Chapter 5 - Reports Customer Summary Report FS-3700 Owner’s Manual 5-23 5.8 Customer Summary Report System Revenue Center Station User  The Customer Summary Report list s Net Sales and check avera ges by Meal Period. • Check data will vary from statis tics on the Financial Report if Z Reports are done with op en checks. ---------------[...]

Media Report Chapter 5 - Reports 5-24 FS-3700 Owner’s Manual 5.9 Media Report System Revenue Center Station User     This report details the totals for ea ch different media type by Server. Totals for CASH include a ny loans a nd pick-ups that were re co rded by the system. ---------------------------------------- 4:21 pm 7/14/05 Medi[...]

Chapter 5 - Reports Loan/Pickup Report FS-3700 Owner’s Manual 5-25 5.10 Loan/Pickup Report System Revenue Center Station User   This report is a log of the bank lo ans and pick-u ps th at occurred on the system. The Net amount of this report is include d in the CASH amount on the Financial and Media Re ports. -------------------------------[...]

Sales Tax Report Chapter 5 - Reports 5-26 FS-3700 Owner’s Manual 5.11 Sales Tax Report System Revenue Center Station User     The Sales Tax Report summari zes the sales and sales tax collected for each tax table. Sales tax for inclusive tax tables is computed as a percent of sales posted to the tax table. -----------------------------[...]

Chapter 5 - Reports Charge Account Report FS-3700 Owner’s Manual 5-27 5.12 Charge Account Report System Revenue Center Station User  The Charge Account Rep ort is used to report house account charges for the day. This report is updated whe n a che c k is tende red with a media that is set with the CHARGE ACCT option in the Media Setup table. -[...]

Discount Recipient Report Chapter 5 - Reports 5-28 FS-3700 Owner’s Manual 5.13 Discount Recipient Report System Revenue Center Station User    The Discount Recipient Re port detail s the use of discounts given to employees, managers, and corpor ate personnel. Discou nts pro- grammed with the RECIPIENT option set will be incl uded on this[...]

Chapter 5 - Reports Deposit Entry FS-3700 Owner’s Manual 5-29 5.14 Deposit Entry System Revenue Center Station User   The Deposit Entry function can be used to reco rd a ctual amounts in the cash drawer for comp arison with reported totals. Notes:  The amounts entered in this function are on the Financial report if the option REQ CASH DE[...]

X Report Chapter 5 - Reports 5-30 FS-3700 Owner’s Manual 5.15 X Report System Revenue Center Station User     The X Report allows a user to print a pre-defined sequ ence of reports with a single comm and, without clearing any totals. The option to include each repo rt is set in the Fun ction Setup table. The pages/options for ea ch re[...]

Chapter 5 - Reports Z Report FS-3700 Owner’s Manual 5-31 5.16 Z Report System Revenue Center Station User   The Z Report allows a user to print a pre-defined se qu ence of reports with a single comm and. In addition, Z Reports clear all totals for the report type, regardless if they are set to print or not. The option to include each [...]

Z Report Chapter 5 - Reports 5-32 FS-3700 Owner’s Manual 5.16.1 Programming Options for Z Reports The following table lists programming options that affect Z Re port s. Refer to the Programming Manual for more expla nati ons. Table Page / Field Option Description 3 / 4 Allow Z Report Station Setup 3 / 6 Require Cash Decl aration on Station Z 1 / [...]

Chapter 5 - Reports Z Report FS-3700 Owner’s Manual 5-33 5.16.2 Reports Included in X and Z Reports Setting the reports to include for printing in X and Z Report s is done in the Function Setup table. The locations are below. Function Table Option Applies to: Report Page / Field System Report User Report Charge Account 8 / 3  Close Time Clock [...]

Z Report Chapter 5 - Reports 5-34 FS-3700 Owner’s Manual NOTES[...]

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TOSHIBA TEC AMERICA[...]