Toshiba IP5000-UG-VC manual

T elecommunication Systems Division July 2010 IP5000-Series T elephone User Guide ®[...]

Publication Information T oshiba America Information Systems, Inc., T elecommunication Systems Division, re serves the right, without prior notice, to revise this information publication for any reason, including, but no t limited to, utilization of new advances in the state of technica l arts or to simply change the design of this document. Furthe[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ T AIS ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTWARE”) IN[...]

T oshiba America Infor mation Systems, Inc. T elecommunication Systems Division End-User Limited W arranty T oshiba America Information Systems, Inc., (“T AIS”) warrants that this telephone equipment manufactured by T oshiba (except for fuses, lamps, and other consumables) will, upon delivery by T AIS or an authorized T AIS dealer to a retail c[...]

W ARRANTIES FOR NON-TOSHIBA BRANDED THIRD P ARTY PRODUCTS A valuable element of T oshiba’ s product strategy is to of fer our custo mers a complete product portfolio . T o provide this value to our customers at the most optimal prices, we of fer both T oshiba-branded and third-p arty manufactured product s that support our T oshiba S trata CIX pr[...]

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S trata CIX IP5000-series T elephone UG 07/09 i Contents Introductio n Organization ....................................... ...................... ....................... .................. ..................ix How to Use This Guide...................... ...................... ....................... ...................... ...............x Conventi[...]

Contents Chapter 3 – SoftIPT ii S trata CIX IP5000- series T elephone UG 07/09 Telephone Terminology ..................... .... ..... ......... ...................... ....................... .................20 Making a Call ............................ ...................... ....................... ...................... ................... ...2[...]

Contents Chapter 4 – Featur e Operations S trata CIX IP5000-series T elephone UG 07/09 iii Chapter 4 – Feature Operations Account Code Calls ......... ...................... ....................... ...................... ....................... ........43 Verified/Non-Verified Account Codes ...................... ...................... ........[...]

Contents Chapter 4 – Featur e Operations iv S trata CIX IP5000- series T elephone UG 07/09 Echo Cancellation ......................... ....................... ...................... ....................... ................. 68 Emergency Call .................................. .... ..... .... ....................... .................. .... ..... .[...]

Contents Chapter 5 – IP5122-SDC S trata CIX IP5000-series T elephone UG 07/09 v Chapter 5 – IP5122-SDC Making and Answering Calls...................... ...................... ....................... ...................... .... 90 Local Emergency Service (Calling 911) ......................................... ...................... .............[...]

Contents Chapter 7 – Headset and Handset Operation vi S trata CIX IP5000- series T elephone UG 07/09 Chapter 7 – Headset and Handset Operation Recommended Headsets ................................. ....................... ...................... ....................109 Headset and Handset Intera ctions ................... .......................[...]

Contents Appendix A – Refer ences S trata CIX IP5000-series T elephone UG 07/09 vii Advanced Network Settings ...................................... ...................... ....................... ......145 Sound Settings .................................... ....................... ...................... .................. ...........154 Key Repea[...]

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S trata CIX IP5000-series T elephone UG 07/09 ix Intr oduction This user guide describes how to use the Toshiba IP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S , and CIX40 telephon e systems. These include: • Strata IP5000-series digital tele phones shown in T able 1 on Page 2 . • S trata IP Add-on Modules. • S trata[...]

Introdu ction How to Use This Guide x S trata CIX IP5000- series T elephone UG 07/09 • Chapter 9 – Administrator Programming explains features and functions to be performed by an Administrator . • Appendix A – Refer ences includes tables that support procedures in the Basic and Feature Operation chapters. • Appendix B – Hardwar e Connec[...]

Introdu ction How to Use This Guide S trata CIX IP5000-series T elephone UG 07/09 xi Conventions Description [DN] Represents any Directory Numb er button, also known as an extension or intercom number . T elephones can have multiple extensions. Incoming calls ring extensions bottom to top. [PDN] Represents any Primary Directory Number button (the e[...]

Introdu ction Related Documents/Media xii S trata CIX IP5000- series T elephone UG 07/09 Related Documents/Media Note Some documents listed here may appear in different versions on the electronically or in print. T o find th e most current version, check the version/ date in the Publication In formation on the back of the document’ s title page. [...]

S trata CIX IP5000-series T elephone UG 07/09 1 The Grand T our 1 The IP5000-series telephones connected to a Strata CIX telephone system, running Release 5.2 or higher software, include a selection of IP telephone models and matching IP add-on modu les, as well as a 60 button DSS Console. See Table 1 for more details. The IP5000 telephones of fer [...]

The Grand T our 2 S trata CIX IP5000-series T elephone UG 07/09 T able 1 IP5000 Series T ele phone s Description Image 10 Button IP T elephone: • 4 line LCD with back light option • Full duplex S peakerphone • Headset I/F • Ringing LED 20 Button IP T elephone: • 4 line LCD with back light option • Full duplex S peakerphone • Headset I[...]

The Grand T our S trata CIX IP5000-series T elephone UG 07/09 3 The IP5000-series telephone upgrade option s includ e: T able 2 IP5000 Series Add -on Modul es Description Image 10 Button ADM for IP5000-series • LCD programmable key strip with back light 20 Button ADM for IP5000-series • Paper Key S trip 60 Button DSS for IP5000-series • Paper[...]

The Grand T our IP5000-series T elephone Overview 4 S trata CIX IP5000-series T elephone UG 07/09 IP5000-series T e lephone Overview The illustration of the IP5000- series telephone shown belo w gives a general idea of the basic attribut es found on most of these teleph ones. The positioning of the buttons varies per telephone model. Legend A. Stat[...]

The Grand T our IP5000-series T elephone Overview S trata CIX IP5000-series T elephone UG 07/09 5 Fixed Buttons The fixed buttons on the dial pad help perfo rm standard functions quickly and easily . Layout s Fixed buttons are laid out diff eren tly on the IP5000-series telephones. 9-line LCD T elephone 10 and 20 Button 4-line LCD T elephones Fixed[...]

The Grand T our IP5000-series T elephone Overview 6 S trata CIX IP5000-series T elephone UG 07/09 The Fixed buttons are describe d below . T able 3 Fixed Butto n Definitions Button Definitions Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that ac tivated the LED. This is th e telephone’ s [PDN] messa[...]

The Grand T our IP5000-series T elephone Overview S trata CIX IP5000-series T elephone UG 07/09 7 Navigation Key: Round button o n th e IP5131 telephone is a na vigation key used for moving t he cursor o n html pages and in the programmin g screens. C enter of th e button is the “selec t” functio n. The arrow s are used to scroll up, down, lef [...]

The Grand T our IP5000-series T elephone Overview 8 S trata CIX IP5000-series T elephone UG 07/09 Programmable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis. See T abl e 24 on page 176 for a list of Programmable Feature Buttons. Note Programmable Feature Buttons are[...]

The Grand T our LCD S trata CIX IP5000-series T elephone UG 07/09 9 LCD 9-Line LCD Display The LCD on the 9-Line LC D telephone (sh own below) in idle state shows: T op to Bottom Line 1 or the top line of the LCD will di splay your user name (if programmed) and your extension numb er . Line 2 will show the Date and time. Line 3 will show informatio[...]

The Grand T our LCD 10 S trata CIX IP5000-series T elephone UG 07/09 Browser Note This feature applies to the IP5131-SDL telephone. T oshiba’ s IP5131-SDL with it’ s lar ge display screen also supports an HTML browser to allow navigation on the W o rld W ide W eb or a company’ s intranet. The phone can have a homepage setup that allo ws navig[...]

S trata CIX IP5000-series T elephone UG 07/09 11 Sof t Keys Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen (shown right). Soft Keys dynamically change their functions and label depending on the state of the telepho ne. The dynamic fe ature associate d with the Soft Key is displayed on the bottom line of the LCD display[...]

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S trata CIX IP5000-series T elephone UG 07/09 13 The Basics 2 This chapter reviews the basic operations of the IP5000-series telephones. The instructions apply to a ll telephone model s, except when noted ot herwise. Customizing Y our T elephone V olume Control  T o adjust the handset volume  Press the Vo l  to increase volume and Vo l [...]

The Basics Customizing Y our T elephone 14 S trata CIX IP5000-series T elephone UG 07/09  T o adjust handset Beep T one 1. W ith the handset of f-hook, dial the Beep T one Adjustment Code #6101 (default code). Y ou hear beep tone . 2. Press Vo l  or Vo l  to reach the des i red level. LCD Contrast A vailable on backlit telephon es and back[...]

The Basics Customizing Y our T elephone S trata CIX IP5000-series T elephone UG 07/09 15 Brightness Control A vailable on backlit telephones with 4-line LCD’ s and back lit add-on module.  T o change the LCD back light brightness 1. Press Hold + 3 + 6 + 9 (simultaneou sly). 2. Press Bright softkey to increase brightness. 3. Press Dim softkey t[...]

The Basics Customizing Y our T elephone 16 S trata CIX IP5000-series T elephone UG 07/09 Backlight On/Off A vailable on backlit telephon es and backlit add-on module.  T o change Backlight Settings 1. Press Hold + 3 + 6 + 9 (simultaneou sly). 2. Press the Mic button. 3. Press Hold . 4. Use table below to choose preferred settings. 5. Press Hold [...]

The Basics Keystrip Labels S trata CIX IP5000-series T elephone UG 07/09 17 Keystrip Labels A vailable on 9 Line LCD telephone and 1 0 Button LCD Add-on Modu le  T o program LCD Keystrip Labels 1. Dial #9876 (or press the flexible Prog r am button) 2. Press the Speak er button. 3. Press the button you wish to label. 4. Use the dialpad to enter t[...]

The Basics Ring T ones 18 S trata CIX IP5000-series T elephone UG 07/09 Dial Pad and Button Beep s IP telephones can emit a “be ep” whenever a dial pad or feature button is pressed. The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off. 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press 0 . 3. Press Hold . 4.[...]

The Basics Ring T ones S trata CIX IP5000-series T elephone UG 07/09 19 S peakerphone/Microphone Sensitivity Adjustment When you are using the spe akerphone, high ambie nt no ise lev els may cause the p arty you are talking with to be to cut of f frequen tly . If this happens, follow these steps to lower the sensitivity of the microphone on a IP500[...]

The Basics T elephone T erminology 20 S trata CIX IP5000-series T elephone UG 07/09 T elephone T erminology When making or receiving calls on you r IP5000-seri es telephon e yo u may experience one or more of th e following call features dep ending on how your telephone is configured. • Line – is synonymous with trunk wh ich is the line that co[...]

The Basics Making a Call S trata CIX IP5000-series T elephone UG 07/09 21 Making a Call There are three ways to originate a call from the telephone: Handset 1. T o make a call, lift the ha ndset, then dial the number . A line may be automatically selected or choo se a line manually . Dial tone is heard through the handset. The Speak er and Micropho[...]

The Basics Making a Call 22 S trata CIX IP5000-series T elephone UG 07/09 Dial Directory This feature is supported on IP5000-series telephones with an LCD displ ay running on CIX R5.2 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory.  T o access the Directory 1. Press DIR soft key (shown right[...]

The Basics Making a Call S trata CIX IP5000-series T elephone UG 07/09 23 BOB L (PRI) BOB LA W VER BRAD FISHER ONE TOU CH ONE TOU CH PICKUP ONE TOUC H CF AC ONE TOUC H NEXT DND Ext. 4227 ONE T OUCH ONE TOUC H BACK CNCL BILL THOMAS BRAD FERR IS BRIAN SMITH Press the key next to the displayed name to call that person. 9 Line LCD Display - Dial by Nam[...]

The Basics Answering a Call 24 S trata CIX IP5000-series T elephone UG 07/09 Answering a Call There are several ways to answer a ca ll: Handset  When the telephone is programm ed for Ringing Line Preferenc e, pick up the handset and the telephone automati cally answers the ringing line. ... or press the button associated with the ringing line (f[...]

S trata CIX IP5000-series T elephone UG 07/09 25 On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone  Press Spkr and place the handset on-hook to switch from h andset to speakerphone mode.  T ake the handset of f-hook to switch from speakerp hone to handset mode. Microphone (Mic/Mute) Button Thi[...]

The Basics On a Call 26 S trata CIX IP5000-series T elephone UG 07/09 Automatic Hold This features enab les you to move from o ne Line button to anothe r Line button without pressing Hold. Check with your System Administrator to make sure this settin g is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to anot[...]

The Basics Message W aiting S trata CIX IP5000-series T elephone UG 07/09 27 Message W aiting Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four si multaneous Message W aiting indications and LCD messages. One message is reserved for the Message Ce nter . Y our telephone can be progr ammed to have up to [...]

The Basics Message W aiting 28 S trata CIX IP5000-series T elephone UG 07/09 T urning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and en able that extensio n to call you back. The ability to perform this featur e is set in system p[...]

The Basics Message W aiting S trata CIX IP5000-series T elephone UG 07/09 29 LED Indicator Det ails Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated w ith the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Ta b l e 6 ). Note LEDs[...]

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S trata CIX IP5000-series T elephone UG 07/09 31 Sof tIPT 3 The SoftIPT is a software phon e client that runs on appropriatel y equipped wired or wireless laptops, tablets and desktop PCs with all versions of Microsoft ® W ind ows Vi s t a TM and Microsoft ® W i ndows XP ® operating software (OS). The SoftIPT V ersion 3.0 screen is shown belo w [...]

SoftIPT Message W aiting 32 S trata CIX IP5000-series T elephone UG 07/09 Sof tIPT Icons The special buttons relating to the SoftIPT screen are described below . T able 7 SoftIPT Button Definitions Button Definitions SoftIPT Directory – Clicking this icon enables y ou to access the directory you crea te using MS Outloo k. Refer to “Using the Di[...]

SoftIPT Message W aiting S trata CIX IP5000-series T elephone UG 07/09 33 Fixed Buttons The fixed buttons on yo ur telephone enable you to perform standard functions quickly and easily . The se buttons are described in Chapter 2 – The Basics . Flexible Buttons All Flexible Buttons must be programmed fo r your telepho ne in system p rogrammi ng an[...]

SoftIPT Configuring SoftIPT 3.0 34 S trata CIX IP5000-series T elephone UG 07/09 Configuring Sof tIPT 3.0 St e p 1 : Configure the SoftIPT 1. After you ha ve insta lled SoftIPT , double- click the SoftIPT icon on the desktop. The SoftIPT Configuration window o pens. Important! See the illu stration below . Y ou will need to enter items A-E to confi[...]

SoftIPT Configuring SoftIPT 3.0 S trata CIX IP5000-series T elephone UG 07/09 35 2. In the SoftIPT Configuratio n window , enter the following: Fields Description Phone No. This is the SoftIPT extension. Password Password for IP user mobility Node The node ID where the MIPU resi des. By default, leave blank. Outgoing prefix When a call is made usin[...]

SoftIPT Configuring SoftIPT 3.0 36 S trata CIX IP5000-series T elephone UG 07/09 3. Click OK. Automatic startup Check this box to automatically st artup SoftIPT after starting your PC. Note If Automatic startup is un checked and SoftIPT continues to start up, use the MSCONFIG utility screen > S tartup ta b and uncheck T oshiba Soft IPT . Consult[...]

S trata CIX IP5000-series T elephone UG 07/09 37  T o check how many Outlook pr ofiles ar e on your PC 1. Go to S tart > Control Panel > Mail 2. Double-click the Mail icon (see See Figure 2 ) 3. Click the Show Profiles... button 4. Here are all the profiles setup on your PC (See Figure 3 ) Figure 2 Mail Setup - Outlook[...]

SoftIPT Configuring SoftIPT 3.0 38 S trata CIX IP5000-series T elephone UG 07/09 Figure 3 Mail Profiles[...]

SoftIPT Basic SoftIPT Functions S trata CIX IP5000-series T elephone UG 07/09 39 Basic Sof tIPT Functions S t art the Sof tIPT  Double-click the SoftIPT icon on your desktop. Making a Call  To make a call 1. Click Speaker then select the on-screen dial pad buttons to dial a call. 2. When connected to a call, yo u can select an y of the ca ll [...]

SoftIPT Basic SoftIPT Functions 40 S trata CIX IP5000-series T elephone UG 07/09 Answering a Call  To answer a call using the Shift button  If the LCD screen is set to view keys 1 1~20 and a call comes in on key 1, the phone will ring and Caller ID information displays on the top of the screen - press the Shift key to view keys 1~10 and answe[...]

SoftIPT Basic SoftIPT Functions S trata CIX IP5000-series T elephone UG 07/09 41 Using the Directory Y ou can create a directory with M S Outlook (not Outlook Express). 1. Close SoftIPT if you are using it. 2. Open MS Outlook. 3. Double click on the Contacts icon, click on the New contact icon. 4. T ype in the contact information, click Save and Cl[...]

SoftIPT Basic SoftIPT Functions 42 S trata CIX IP5000-series T elephone UG 07/09 Using Echo Canceller If you have a headset plugged into the microph one/ speaker jack of th e PC, you do not have to always ena ble echo cance ller . W e recommend you to ena ble echo canceller in the event you want to use the PC's embe dded microphone/speaker as [...]

S trata CIX IP5000-series T elephone UG 07/09 43 Feature Operations 4 This chapter gives you more details about your IP5000-series telepho ne’ s advanced functions. An alphabetical lis t of supported features has b een compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or V oluntary) can be used for a v[...]

Feature Operations Account Code Calls 44 S trata CIX IP5000-series T elephone UG 07/09 Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depe nding up on the applica tion, but in either case, the caller must enter a code before proceeding.  T o dial using Forc[...]

Feature Operations Account Code Calls S trata CIX IP5000-series T elephone UG 07/09 45 V olunt ary Account Codes (V erified/Non-V erified) V oluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for[...]

Feature Operations Advisory Messages 46 S trata CIX IP5000-series T elephone UG 07/09 Advisory Messages Advisory messaging enables you to store an informativ e message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below . Mess[...]

Feature Operations Alarm Notification Button S trata CIX IP5000-series T elephone UG 07/09 47 Alarm Notification Button The Alarm Notificatio n Button must be setup by your System Administrator on you r station.  When the Alarm Notifi cation button displays  Call your System Administrator. This button stops displaying when the alar m clears o[...]

Feature Operations Automatic Callback 48 S trata CIX IP5000-series T elephone UG 07/09 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extensi on and no tify you when it becomes idle. Automatic Callback can place you in queue fo r an available outside line, if you reach a line gro[...]

Feature Operations Backgr ound Music S trata CIX IP5000-series T elephone UG 07/09 49 Background Music Y ou can set bac kground music over yo ur tele phone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/ CTX system: the first source is [...]

Feature Operations Call Forwar d 50 S trata CIX IP5000-series T elephone UG 07/09 Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which auto matically directs calls to a predefined location, such as V oice Mail. See your Syst em Administrator to determine or chan ge your S[...]

Feature Operations Call Forwar d S trata CIX IP5000-series T elephone UG 07/09 51 S t ation Call Forward Categories Y ou can set Call Forward for the followi ng categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call Forward Any Call – Forwards any call, w[...]

Feature Operations Call Forwar d 52 S trata CIX IP5000-series T elephone UG 07/09 S t ation Call Forward Procedures T able 22 on Page 171 contains Call Forward Button sequences. Y ou can do a Call Forward function by entering the button sequence as desc ribed or by programming a Programmable Feature Button to perform the sequence. See “Programmin[...]

Feature Operations Call Forwar d S trata CIX IP5000-series T elephone UG 07/09 53 Call Forward Examples  To set your telephone to Call Forward Busy-No Answer to an internal extension number  Press your extension button + #6041 + 3000# + 10 #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number 10 = Ring time in seconds be[...]

Feature Operations Call History 54 S trata CIX IP5000-series T elephone UG 07/09 Call History Incoming calls with Caller ID or ANI info rmation can be optiona lly recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time an d date of the call, and status of[...]

Feature Operations Call Park Orbits S trata CIX IP5000-series T elephone UG 07/09 55 Call Park Orbit s The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called or bits. Y ou or another telephone user can retrieve a parked call from its orbit by sp ecifying th e orbit number . Y ou [...]

Feature Operations Call Pickup 56 S trata CIX IP5000-series T elephone UG 07/09  T o retrieve a parked call 1. Press Par k i n O rb it or press your extension button + #32 . 2. Enter the Orbit Number where the call is parked or # for the extension from which you are calling. Y ou cannot use * to retrieve a parked call. The extension LED flashes [...]

Feature Operations Call Pickup S trata CIX IP5000-series T elephone UG 07/09 57  T o perform Call Pickup  Press the buttons shown in the table below for the desired Pickup feature. Notes • The Primary extension number is the di rectory number by wh ich the telep hone set is defined. Other , non-primary extension numbers may also appear on t[...]

Feature Operations Call T ransfer 58 S trata CIX IP5000-series T elephone UG 07/09 Call T ransfer Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your System Administrator to see if this is enabled. Th[...]

Feature Operations Call W aiting S trata CIX IP5000-series T elephone UG 07/09 59  T o transfer a call directly to V oice Mail (VM) 1. While on a call, press Cnf/T r n . 2. Enter #407 . 3. Enter the VM mailbox number (usually the same as the extension number) + # . 4. Hang up and the caller is connected to t he VM mailbox. This feature does a bl[...]

Feature Operations Caller ID 60 S trata CIX IP5000-series T elephone UG 07/09 Caller ID Incoming calls to your extens ion with Caller ID can be recorded into a rolling list that is saved on your telephone. The call inform ation is placed in th e list along with the number, name (if provided), time an d date of the call, and status of the call (answ[...]

Feature Operations Confer ence Calls S trata CIX IP5000-series T elephone UG 07/09 61  T o transfe r conference contr ol 1. Complete Steps 1 and 2 above to add th e line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to tran sfer it. This station now becomes the conference Master with the ab[...]

Feature Operations Confer ence Calls 62 S trata CIX IP5000-series T elephone UG 07/09 Supervising a T andem Call 1. While talking on an outside call, press Cnf/T r n . Y ou hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside telephon e number . 3. After the party answers, press Cnf/T r n . The extension LED flashes (in-u[...]

Feature Operations Confer ence Calls S trata CIX IP5000-series T elephone UG 07/09 63  T o add an Incoming call to the Conference 1. Place the first caller/Conference on hold. 2. Answer the incoming ringing call. 3. While speaking to the incoming caller , press Cnf/T r n button. 4. Press the blinking DN where the first caller/Conference was plac[...]

Feature Operations Dir ect Inward System Access (DISA) 64 S trata CIX IP5000-series T elephone UG 07/09 Direct Inward System Access (DISA) Outside callers with touch tone telephones ca n call in to lines programmed for Direct Inward System Access (DISA) and dial an exten sion or outgoing line without going through an attendant or opera tor . Check [...]

Feature Operations Do Not Disturb S trata CIX IP5000-series T elephone UG 07/09 65 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, exte rnal and transferred calls do not ring your station and Off-ho ok Call An nounce calls are denied. Y ou can continue to make calls while in the DND mode. When originating a call in DND mod[...]

Feature Operations Door Lock(s) 66 S trata CIX IP5000-series T elephone UG 07/09 Setting DND for Another Extension  T o activate DND for another extension  Enter #6191 (hear Entry T one) + the Primary ex tension of the remote extension + the pass code + # (hear Success T one). This sets DND as if activated by the Primary extension on the targ[...]

Feature Operations Door Phone(s) S trata CIX IP5000-series T elephone UG 07/09 67 Door Phone(s) Door phones can be used to call phones selected in system progra mming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). Y ou ca n also call a door phone and monitor the surrounding area. LCD te[...]

Feature Operations Echo Cancellation 68 S trata CIX IP5000-series T elephone UG 07/09  T o call/monitor a door phone 1. W ith the handset off-hook, press an extens ion button. Y ou he ar dia l tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then en ter the door phone nu mber (01~24, depending on sy stem size). A t[...]

Feature Operations Emer gency Ringdown S trata CIX IP5000-series T elephone UG 07/09 69 Emergency Ringdown If a station remains of f-hook for a progra mmabl e period, it can be automatically treated as an Emergency Call and directed to an emer gency des tination. The station may have partially dialed a number or have dialed no digits at all. Each s[...]

Feature Operations Message W aiting 70 S trata CIX IP5000-series T elephone UG 07/09 Message W aiting Message W aiting is shown on the Msg button which will flash red when there are messages waiting. The waiting message indi cators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from othe[...]

Feature Operations Message W aiting S trata CIX IP5000-series T elephone UG 07/09 71 T urning On/Off MW LED on Another Extension When an extension is called , the calling par ty can choose to send a message to the called party . This is a notification to say that a call has been missed and the calling party would like to be called back. By sending [...]

Feature Operations Micr ophone Cut-Off 72 S trata CIX IP5000-series T elephone UG 07/09 Microphone Cut-Off This feature prevents callers fro m monitoring the soun d s near your telephone whe n your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-of f LED[...]

Feature Operations Off-hook Call Announce S trata CIX IP5000-series T elephone UG 07/09 73 Off-hook Call Announce Off-hoo k Call Announce (OCA) enabl es you to complete a call to a busy telephone. Y our tele phone must be programm ed to eith er announce automatic ally or to anno unce after you press a button on your dial pad. The destin ation telep[...]

Feature Operations Override Calls 74 S trata CIX IP5000-series T elephone UG 07/09 Override Calls The availab le override featu res are: • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/T raveling Class Override • Class of Service Override • Privacy Override Busy Override Ring Over Busy Override e[...]

Feature Operations Override Calls S trata CIX IP5000-series T elephone UG 07/09 75 Executive Override Executive Overrid e en ab le s yo u to enter an established conversation. Y our telephone can also be programmed to block Executive Override from other telephones.  T o perfor m Executive Override  After reaching a busy station, press 3 ...or[...]

Feature Operations Paging 76 S trata CIX IP5000-series T elephone UG 07/09 Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two statio n users can enter an existing Central Office (CO) line-to- station call (i.e., up to three stations can be connected to a CO line). Y ou can al[...]

Feature Operations Paging S trata CIX IP5000-series T elephone UG 07/09 77 All Call Page Y ou can make an All Call Page to telephon es assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.  T o make an All Call Page 1. W ith the handset off-hook, press All Call Page ...or dial #3[...]

Feature Operations Privacy 78 S trata CIX IP5000-series T elephone UG 07/09 Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to mu ltiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The ap p lication of Privacy to indi[...]

Feature Operations Speed Dial S trata CIX IP5000-series T elephone UG 07/09 79 S peed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numb ers, authorization codes, passwords feature activation codes and pauses. Spee d Di al may be used to originate a call or invoked a[...]

Feature Operations Speed Dial 80 S trata CIX IP5000-series T elephone UG 07/09 S toring a System/St ation Speed Dial Number 1. Dial #66 . The display shows “SPEED DIAL” and you hear Entry T one. 2. Dial th e Sta tion Speed Dial number (100~19 9) or System Speed Dial nu mber (200~999). The LCD shows y our digits and you hear Entry T one. 3. Dial[...]

Feature Operations Speed Dial S trata CIX IP5000-series T elephone UG 07/09 81 Advanced Sp eed Dial Operation Special Characte rs SD numbers may include 0 ~ 9 , # , * and Pause. For an exampl e on how to use special characters, see page 1 19 . Long SD Numbers Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess digi[...]

Feature Operations Speed Dial 82 S trata CIX IP5000-series T elephone UG 07/09 S toring Personal Speed Dial Names Y ou can store names with Personal Speed Di al numbers. These names will display as Soft Keys, that can be used for dialing from the tele phone LCD directories. Notes • Speed Dial locations must be assi gned to your telephone b y your[...]

Feature Operations Speed Dial S trata CIX IP5000-series T elephone UG 07/09 83 • T o move one character to the right, press SCROLL or RIGHT Soft Key . T o add a space, press the RIGHT Soft Key twice. • T o backspace (delete previous ch aracter), press the PA G E or LEFT Soft Key . • T o cycle back to the first letter , continue pressing the L[...]

Feature Operations T ime and Date Setting (Local) 84 S trata CIX IP5000-series T elephone UG 07/09 T ime and Date Setting (Local) IP telephones will display the time, day and date of the time zone of the telephone system location it is connected to. If the IP telephone is not loca ted in the same time zone as the telephone system, the IP telephone [...]

Feature Operations T one First / V oic e First Signalling S trata CIX IP5000-series T elephone UG 07/09 85 T o ne First / V oice First Signalling T o determine the signalling on the telephone circuit. T one First Signalling When the telephone rings and the called part y must press Spkr or lift the handset in order to receive the call. V oice First [...]

Feature Operations T one/Pulse Dialing 86 S trata CIX IP5000-series T elephone UG 07/09 T o ne/Pulse Dialing W ith some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feat ure enables you, while on these lines, to switch to tone dial to access remote eq uipment (such as an answering machin[...]

Feature Operations Uniform Call Distribution S trata CIX IP5000-series T elephone UG 07/09 87 Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or th ey can be directly routed to the UCD (Distr[...]

Feature Operations Uniform Call Distribution 88 S trata CIX IP5000-series T elephone UG 07/09 Login/Logout Login and Logout is contro lled by the Login key as sign ed to the agent phon e (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as show n below • Login - Key is On Steady • Logout - K[...]

S trata CIX IP5000-series T elephone UG 07/09 89 IP5122-SDC 5 The IP5122-SDC telep hon e loo ks and fun ct ions similar to the 10 Button IP telephone when connected to the S trata CIX. This ph one fully supports all the CIX features and services of a regular 10 Button IP telepho ne. However , this telephone can have a unique feature button ca lled [...]

IP5122-SDC Making and Answering Calls 90 S trata CIX IP5000-series T elephone UG 07/09 Making and Answering Calls Notes • The ACO button (FB10) is the top bu tton on the telephone unless it has been repositioned in programming. • The CIX Extension button is the bottom bu tton on the telepho ne unless it has been repositioned in programming. [...]

IP5122-SDC Local Emer gency Service (Calling 91 1) S trata CIX IP5000-series T elephone UG 07/09 91 Local Emergency Service (Calling 91 1) The key benefit of using this telephone is its ability to dial your local Emer gency service without going th rough th e CIX system .  T o dial your local emergency service 91 1  Press the ACO button first[...]

IP5122-SDC ACO V o lume Control 92 S trata CIX IP5000-series T elephone UG 07/09 ACO V olume Control  T o adjust the hand set/headset volu me  Press the Vo l  to increas e volume and Vo l  to de creas e volume during the ACO call.  T o adjust the Speaker Receiver V olume  Press ACO button in On-hook Mode, then press V olume Up/Dow[...]

IP5122-SDC ACO LED and LCD Indication S trata CIX IP5000-series T elephone UG 07/09 93 ACO LED and LCD Indication T able 13 LED and LCD Indications ACO Operatio n ACO LED Indication ACO LCD Display Idle Blank (Off) – if CO is connected. Red – if CO is not connected. Default LCD display In-use or on Hold by other IPT s or devices. W ARNING! Red [...]

IP5122-SDC ACO Hold 94 S trata CIX IP5000-series T elephone UG 07/09 ACO Hold Y ou can use the Hold button when using the ACO and CIX service. If yo u have ACO button auto-hold enable d in 3-6-9 program min g, the following interactions occur . The default is “No auto-hold .” Th is default can b e ch anged by performing St e p 7 on page 97 . T [...]

IP5122-SDC ACO Operating Summary S trata CIX IP5000-series T elephone UG 07/09 95 ACO Operating Summary The following is a summary of operating ch aracteristics when us ing the ACO service on the IP5122-SDC telephone. • Y our LCD will not display Caller ID name and number when receiving a call on your ACO button . • Y ou do not get CIX tones or[...]

IP5122-SDC IP5122-SDC Pr ogramming 96 S trata CIX IP5000-series T elephone UG 07/09 IP5122-SDC Programming Important! The IP5122-SD C must be programmed, using eManager, as a 20 button station (Prog. 204). Feature Button 11 (FB11) mu st be programmed as a Release button. When the ACO bu tton is pressed the IP5122-SDC sends Hold and FB11 (Release) t[...]

IP5122-SDC IP5122-SDC Pr ogramming S trata CIX IP5000-series T elephone UG 07/09 97 4. Press FB04 – Flash timing (100 ms units) (Hook Flash to the CO timing is +/- 10 ms). Press Hold . Go to the next S tep or , if you are finished programming, go to St e p 9 . Flash is used to answer Call W aiting and access Centrex features and should normally b[...]

IP5122-SDC IP5122-SDC Pr ogramming 98 S trata CIX IP5000-series T elephone UG 07/09 IPT Initialization The IP5122-SDC has a fourth initia lization option (FB4). ACO Default. 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press Vo l s then press Hold . 3. Press FB04 . Revert to factory default ACO settings or Use the saved ACO settings. (LED On = re[...]

IP5122-SDC Local CO Line Connection S trata CIX IP5000-series T elephone UG 07/09 99 Local CO Line Connection A local CO line connection and power are required for ACO operation, including E91 1. IP5122-SDC Connec tions LINE HEAD SET HAND SET LAN PC Connect to CO Line for local CO operati on. Conne ct to IP Networ k Connect to power ad apter if not[...]

IP5122-SDC Local CO Line Connection 100 S trata CIX IP5000-series T elephone UG 07/09 Local CO Line Cir cuit Quick T est This procedure is a quick test to verify the CO Line connection and correct IP5 122- SDC ACO operation. In normal oper ation the ACO indicator is dark when t he ACO line is not in use, red when the ACO is used by another station,[...]

S trata CIX IP5000-series T elephone UG 07/09 101 ADM/DSS Console 6 This chapter provides an overview of the op tional units that can be connected to the IP5000-series telephones. Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Modul e (LM51 10), up to two supported per telepho ne . • 20 Button Add on Mod[...]

ADM/DSS Console ADM 102 S trata CIX IP5000-series T elephone UG 07/09 ADM Buttons and LEDs The 10 button LCD add on module and the 20 button keystrip add on modu les h ave programmable feat ure buttons that can be assig ned as CO Line, Directory Number , DSS, One T ouch Speed Dial or any other programmable featur e (shown right). When a Programmabl[...]

ADM/DSS Conso le ADM S trata CIX IP5000-series T elephone UG 07/09 103 Adding an ADM For installation instructions, please refer to the S trata CI X Installation & Maintenance. Please read the caution, if you a re connectin g the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from the IP5000 -series t[...]

ADM/DSS Console DSS Console 104 S trata CIX IP5000-series T elephone UG 07/09 DSS Console The 60 button Direct S tation Selection (DSS) Console operates alongside a digital telephone to provide 60 (up to 180) additi onal buttons (sh own right). The 60 programmable feature buttons can be assigned as CO line, extension, DSS, One T ouch Speed Dial or [...]

ADM/DSS Conso le DSS Console S trata CIX IP5000-series T elephone UG 07/09 105 T ransferring to an Idle St ation Y ou can transfer internal or outside calls to an idle station from either a DSS console or a ADM.  T o transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatic[...]

ADM/DSS Console DSS Console 106 S trata CIX IP5000-series T elephone UG 07/09 Call T ransfer with Camp-on Y ou can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.  T o transfe r call to a busy station[...]

ADM/DSS Conso le DSS Console S trata CIX IP5000-series T elephone UG 07/09 107 Paging Y ou can make an announcement page to a group of te le phone sp eakers selected in system programming with All Call P age on the DSS console. SD (if programmed) on either the DSS console or the ADM ca n b e used for page announcements. See “All Call Page” on p[...]

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S trata CIX IP5000-series T elephone UG 07/09 109 Headset and Handset Operation 7 The IP5000-series telephones come stan dard with a built-in headset interface. Recommended Headset s For an extensive list of recommended and supported headsets please visit T oshiba's website at www .telecom.toshiba.com Important! If you experience any electrica[...]

Headset and Hand set Operation AUTO or CARBON Setting 11 0 St rata CIX IP5000-series T elephone UG 07/09 AUT O or CARBON Setting There exist two types of headsets: ECM and Carbon. The defa ult setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUT O setting enables the headset I/F[...]

Headset and Handset Operation Headset T ransmit Le vel Adjustments S trata CIX IP5000-series T elephone UG 07/09 111 Headset T ransmit Level Adjustment s  T o set the level of the Headset T ran smitter for IP5000-series telephones 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press # . 3. Press Hold . 4. Set the headset transmit level usin g FB[...]

Headset and Hand set Operation Handset Level Adjustments 11 2 St rata CIX IP5000-series T elephone UG 07/09 Handset Level Adjustment s Change the Carbon setting if a Carbon type handset or he adset is connected to the handset jack.  T o change the Carbon Setting 1. Press 3+6+9+Hold (simultaneou sly). 2. Press 0 . 3. Press FB6 to toggle On/Off. F[...]

Headset and Handset Operation Handset Level Adjustments S trata CIX IP5000-series T elephone UG 07/09 11 3  T o adjust the Handset or He adset Receiver L evel for IP5000-series te lephones 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press Redial . 3. Press Hold . 4. Set the level FB2: -6~8 [dB] (default: 0 dB). 5. Press Hold to set the option[...]

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S trata CIX IP5000-series T elephone UG 07/09 11 5 User Programming 8 User programming allo ws yo u to customiz e yo ur LCD telephone. Y ou will be able to: • Enter numbers in your personal Speed Dial list • Program One T ouch and Programmable Feature Buttons • Register Call Forward assignments • Assign Message W aiting Keys • Assign the [...]

User Programming Pr ogramming Featur e Buttons 11 6 St rata CIX IP5000-series T elephone UG 07/09 Programming Feature Buttons Y ou can use the User Programming Mode (described below) for customizing your IP5000-series display tele ph one without the aid of an Administrator or Service T echnician. The User Programming mode is acc essed with a Prog r[...]

User Programming Pr ogrammable Featur e Button Codes S trata CIX IP5000-series T elephone UG 07/09 11 7 Setting/Changing a Programmable Feature Button’ s Function 1. Press #9876 to enter User Programming Mode. 2. Press Hold . 3. Press the Programmable Feature Button to set or change. 4. Enter the Programmable Feature Button Code (see Ta b l e 1 5[...]

User Programming One T ouc h Buttons 11 8 St rata CIX IP5000-series T elephone UG 07/09 One T ouch Buttons One T ouch buttons can be used for storing fre quently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to s tor e additional numbers). One- touch buttons can be preassigned to your te lephone – your System A[...]

User Programming One T ouch Buttons S trata CIX IP5000-series T elephone UG 07/09 11 9 Example of Spe cial Character Usage T o create a One T ouch for Park and Page under one button, pro gram the following sequence unde r the One T ou ch button.  CNF #33***HOLD FB1 #30 CNF – puts the caller on hold an d gets new dial tone. #33 – code to park[...]

User Programming Featur e Codes 120 S trata CIX IP5000-series T elephone UG 07/09 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 53 . I T able 17 Feature Access Co des Feature F eatur e Access Cod e Sequence s 1 Accou[...]

User Programming Featur e Codes S trata CIX IP5000-series T elephone UG 07/09 121 Remote Pickup (pickup another extension) Ext. button + #5#72 + Primary Ext. No. Pickup an Outside Line on Hold Ext. button + #5#73 + Outside Line on hold (001~128) Pickup a an on Hold Ext. button + #5#74 + Ext. No. on hold Conferencin g - Three W ay #494 Dialing Speci[...]

User Programming Featur e Codes 122 S trata CIX IP5000-series T elephone UG 07/09 Advisory Message - Activation Ext. or Phantom Ext. b utton + #411 + Message No. (see table in “Advisory Messages” on page 46 ). Hang up. Advisory Message - Cance llation Ext. or Phantom Ext. button + #412 . Hang up. Network Access Code (Private Network) 8 + Privat[...]

User Programming Featur e Codes S trata CIX IP5000-series T elephone UG 07/09 123 Speed Dial (S toring an SD number) Station 2 #66 + nnn + Phone No. 3 + # nnn = 100~199 SD bin numbers System 2 #66 + nnn + Phone No. 3 + # nnn = 200~999 SD bin numbers Speed Dial (Dialing a stored SD number) Station 2 Spdi al 4 + nnn nnn = 100~199 S tation SD bin numb[...]

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S trata CIX IP5000-series T elephone UG 07/09 125 Administrator Programming 9 Initializing the IP T elephone CAUTION! If you initialize the IP telephone , all settings r eturn to default. 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press Vo l s . 3. Press Hold Note St eps 4~6 are optional. 4. Press FB01 to initialize the telephone’ s functio n[...]

Administrator Programming IP Setup Instructio ns 126 S trata CIX IP5000-series T elephone UG 07/09 IP Setup Instructions The following steps must be completed befo re starting the telephone setup. The IP password will be assigned by the T elephone Administrator and is the verification step of the telephone registration with the CIX (xIPU).  T o [...]

Administrator Pr ogramming IP Setup Instructions S trata CIX IP5000-series T elephone UG 07/09 127 8. Press FB6 to enter the CIX S trata Net node numb er of the CIX node that contains the xIPU to which this I PT interfaces, then press Hold . This FB setting is for CIX networked systems only . 9. Press FB11 for xIPU IP address mode. Press one of the[...]

Administrator Programming Initial Start-up 128 S trata CIX IP5000-series T elephone UG 07/09 Initial S t art-up When an IP5000-series telephone is connected to power it will in itialize then attempt to connect to the Strata CIX system. The start-up seque nce indicators are described below . 1. All of the Feature Buttons (FB) will light green. 2. Ne[...]

Administrator Pr ogramming IP T elephone Function Settings S trata CIX IP5000-series T elephone UG 07/09 129 IP T elephone Function Settings These steps enable you to turn On/Off bu tton beeps, room noise cancellati on, hand set Busy Override, and headset volume control. Y ou can also adjust the setting for carbon headsets vs. non-carbon headsets. [...]

Administrator Programming Setting the IP T elephone Headset T ransmit V olume 130 S trata CIX IP5000-series T elephone UG 07/09 Setting the IP T elephone Headset T ransmit Vo l u m e 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press # . 3. Press Hold 4. Press the Feature Buttons to turn th e LEDs On/Off for the desired volume transmission level [...]

Administrator Pr ogramming Reset Factory Default Settings S trata CIX IP5000-series T elephone UG 07/09 131 Reset Factory Default Settings  T o reset the LCD settings to Factory defaults 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press V olume  3. Press Hold to access Initializing Mode. FB01 – Resets T erminal Data (This includes Handse[...]

Administrator Programming Reset Factory Defau lt Settings 132 S trata CIX IP5000-series T elephone UG 07/09 LCD Backlight Setting 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press MIC 3. Press Hold , display shows LCD backlight setting. 4. Press FB01 to change Backlight mode. 5. Enter: 1 = Always Off 2 = Always On 3 = On-Demand 6. Press Hold to [...]

Administrator Pr ogramming Reset Factory Default Settings S trata CIX IP5000-series T elephone UG 07/09 133 Handset / Headset Side T one V olume Setting 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press Redial button. 3. Press Hold to access Sound Level Setting Mode. FB03 controls Side T one mode setting. Enter: 1 = Side T one Off 2 = Side T one[...]

Administrator Programming IP5131-SDL Settings 134 S trata CIX IP5000-series T elephone UG 07/09 IP5131-SDL Settings This section contains instructions to configure the IP5131-SDL telephone. All instructions found in this section pertain to the items found in th e IP Configurations screen of the IP5131-SDL telephon e. Configurations  Press Hold +[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 135 Sound Page 1:Displays settings for Keybe ep, Roam Noise, Handset BOV , and Carbon Handset and Carbon Headset. Page 2:Displays or sets the Head set and Handset Con trol Modes as well as the T ransmit and Receiver levels. Page 3:Displays or sets th e Side[...]

Administrator Programming IP5131-SDL Settings 136 S trata CIX IP5000-series T elephone UG 07/09 T able 20 IP5131-SDL Default Settings Major items Minor items Initial value Network Diagnosis 1 Ping address 0.0.0.0 Network Setti n g (Basic) 1 DHCP server mode <ON/OFF> ON 2 IP address 127.0.0.1 3 Subnet mask 255.255.255.0 4 Default router addres[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 137 Sound Setting 1 Key beep <ON/OFF> ON 2 Room noise <ON/OFF> OFF 3 Handset BOV <ON/OFF> OFF 4 Carbon handset <ON/OFF> OFF 5 Carbon headset <ON/OFF> OFF 6 Headset Tx control <Normal / Low> Normal 7 Headset Tx volume <[...]

Administrator Programming IP5131-SDL Settings 138 S trata CIX IP5000-series T elephone UG 07/09 Network Settings  T o access the Network Setting screens 1. Press Hold + 3 + 6 + 9 (simultaneously), choo se the Network soft key . 2. From the IP Configurations screen, th ere are three screens for Network Settings (shown below). Use the “  ” [...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 139 DHCP Server Settings 1. Press Hold + 3 + 6 + 9 (simultaneously). 2. From the IP Configurations screen, choose Network > DHCP . The DHCP Mode screen displays. The current default set is underlined. 3. Press the On or Off soft keys to change the set va[...]

Administrator Programming IP5131-SDL Settings 140 S trata CIX IP5000-series T elephone UG 07/09 IP Address 1. Press Hold + 3 + 6 + 9 (simultaneously). 2. From the IP Configurations screen, choose Network > IP Addr . The IP Address screen displays (shown right). The current IP Address displays.  T o change settings on the screen The following [...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 141 Subnet Mask 1. From the IP Configurations screen, choose Network > Subnet. The Subnet Mask screen displays (show n right). The current subnet di splays on the one-line text field. 2. Follow the steps “T o change settings on the screen” on page 14[...]

Administrator Programming IP5131-SDL Settings 142 S trata CIX IP5000-series T elephone UG 07/09 St ation ID  From the IP Configurations screen, choose Network > Stat ion. The Station ID screen displays (shown right). The current S tation ID displays.  T o Change or Add Information on this screen 1. Enter the New Station ID to change or add[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 143 CIX System /IPU Address Mode 1. From the IP Configurations screen, choose Network > > IPU Mode. 2. Press the Manual or Broadcas t soft key to change the set value. The value set is underlined in the display . 3. Press the Set soft key to accept th[...]

Administrator Programming IP5131-SDL Settings 144 S trata CIX IP5000-series T elephone UG 07/09 Port Setting 1. From the IP Configu rations screen, choose Network > > Port Setting. The Port Setting screen displays. 2. Press the Dynamic or Static softkey to change the set value. The set value is un derlined in the display . 3. Press the Set so[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 145 Advanced Network Settings  T o access the Advance d Network Setting screens 1. Press Hold + 3 + 6 + 9 (simultaneously). 2. Press Advanced softkey , the Ad vanced Setting screen appe ars. Note There are three screens fo r Advanced Settings (shown belo[...]

Administrator Programming IP5131-SDL Settings 146 S trata CIX IP5000-series T elephone UG 07/09 IP Address for Primary DNS (Domain Name Se rver) Note If DHCP Mode is ON, you don’ t have to set any p arameters for the DNS server . 1. From IP Configurations > Advanced > P-D NS. The Primary DNS Address screen displays (sho wn right). 2. Follow[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 147 GRQ Port Number 1. From IP Configurations > Advanced > GRQ Port. The current GRQ Port Number displays (shown right). 2. Enter the New number . (Maximum 5 digits). 3. Press the Set soft key to accept the change ...or press the Cancel soft key to ca[...]

Administrator Programming IP5131-SDL Settings 148 S trata CIX IP5000-series T elephone UG 07/09 T able 21 Dial Pad Alph anumeric Characters Dial Pad Buttons Number of times to press the dial pad button 123456789 1 space 2 abc A B C g o t o a 3 d e f D E F goto d 4 g h i G H I goto g 5 j k l J K L goto j 6 mn o M N O g o t o m 7 p q r s P Q R S goto[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 149 External Administration T erminal IP Address Upper Bound Setting This screen can be used to set an External Administration T erminal IP Address Upper Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values ([...]

Administrator Programming IP5131-SDL Settings 150 S trata CIX IP5000-series T elephone UG 07/09 External Administration T erminal IP Address Lower Bound Setting This screen can be used to set an Extern al Administration T e rminal IP Address Lower Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values [...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 151 External Administration User ID Setting Use this screen to set an User ID. External accessing is enabled when the user can successfully log in with correct User ID and Password 1. From IP Configurations > Advanced > > Us er ID. The External Adm[...]

Administrator Programming IP5131-SDL Settings 152 S trata CIX IP5000-series T elephone UG 07/09 Dynamic Port Base 1. From IP Configurations > Advanced > > Dynamic Port Base. The Dynamic Port Base screen displays (shown right). 2. Enter the new port number (maximum 5 characters) . 3. Press the Set soft key to accept the change ...or press t[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 153 PC Port T ype 1. From IP Configurations > Advanced > > > PC Port T ype. The PC Port T ype screen displays (shown right). 2. Press the Access or T runk softkey to set the value. The set value will be underlined. 3. Press the Set soft key to a[...]

Administrator Programming IP5131-SDL Settings 154 S trata CIX IP5000-series T elephone UG 07/09 Sound Settings  T o access the Sound Setting screens  From the IP Configurations menu, choose the Sound soft key . Note There are three screens for Sound Settings (s hown below). Use the and soft keys to move from on e screen to another . The gener[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 155 Keybeep, Room Noise, Handset BOV , Carbon Handset, and Carbon Headset Important! The following steps apply to all of the above items. 1. From the IP Configurations screen, select Sound > Keybeep (or any of the above items). The appropriate screen dis[...]

Administrator Programming IP5131-SDL Settings 156 S trata CIX IP5000-series T elephone UG 07/09 Headset Tx V olume Setting Screen  From the IP Configurations screen, select So und > > Headset Tx V ol. The Headset Tx V olume screen displays.  T o C hange Information on this screen 1. Enter the New volume level. 2. Press the Set soft key [...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 157 Headset Tx and Rx V olume 1. From the IP Configurations screen, select Sound > > Handset Tx/Rx V olume. The appropriate screen will display . 2. Enter the new volume level. 3. Press the Set soft key to accept the change. ...or press the Cancel sof[...]

Administrator Programming IP5131-SDL Settings 158 S trata CIX IP5000-series T elephone UG 07/09 Key Repeat  From the IP Configurations menu, select Key Repeat. The Key Repea t Settings s creen displays. The general operation on the Key Repeat screens is as follows: • T o view details of an item displayed on the screens above, press the soft ke[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 159 Repeat Delay T imer and Repeat Rate T imer Important! The following steps apply to the above two items.  From the IP Configurations menu, select Key Repeat > Repeat Delay T imer or Repeat Rate T imer . The appropriat e sc re en disp lays (shown ri[...]

Administrator Programming IP5131-SDL Settings 160 S trata CIX IP5000-series T elephone UG 07/09 Other Setting  From the IP Configurations menu, select Others. The Others screen displays. This screen contains Language, Input timer Mode, Input T imer V alue settings, Backlight settings. Notes The general operation on the Other Settings screens is [...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 161 Input Time r Mode Se tting Screen 1. From the IP Configur ations menu, se lect Others > Input T imer Mode. The Input T imer Mode Setting screen displays. 2. Press the On or Off soft keys to change the set value. 3. Press the Set soft key to accept th[...]

Administrator Programming IP5131-SDL Settings 162 S trata CIX IP5000-series T elephone UG 07/09 Backlight Mode Screen 1. From the IP Configurations menu, select Others > BL Mode. The Backlight Mode screen displays. 2. Choose Always Off, Always On or On-Demand softkey to setup when yo u would like to use the backlight. 3. Press the Set soft key t[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 163 Loop Back T est 1. Press Hold + 3 + 6 + 9 (simultaneously). 2. From the IP Configurations screen, select Net Diag > Loop Back T e st. Notes • Press Exit to move back a screen. • An IP address of cu rrent Ping sen d-to party is displ ayed in the s[...]

Administrator Programming IP5131-SDL Settings 164 S trata CIX IP5000-series T elephone UG 07/09 5. Select the Cancel so ft key to cancel the intended setting change and to move to the Loop Back T est Screen without rewriting the NV -RAM data. Ping St art and Stop  From the Loop Back T est screen, press the Ping Start soft key . The Pinging Scree[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 165 Factory  From the IP Configurations menu select Factory . The Factory Setting screen displays. The general operation on the Factory Settings screens is as follows: • T o view details of an item displayed on the screens above, press the soft key tha[...]

Administrator Programming IP5131-SDL Settings 166 S trata CIX IP5000-series T elephone UG 07/09 Display/Key T est 1. From the IP Configurations menu select Factory > Display/Key T est. The Displa y/Key T est Mo de screen displays. 2. Press the soft key next SK01~SK14. The SKxx displays in the center of the screen (Key T est mode shown right). 3.[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 167 Display Mode 1. From the IP Configurations menu select Factory > Display Mode. The Display Mode screen displays. 2. Press the IP5131 or T est soft keys to change the set value. The IP5131 setting allows default operation of the display as it was desi[...]

Administrator Programming IP5131-SDL Settings 168 S trata CIX IP5000-series T elephone UG 07/09 Initialize  Select Configuration > Initialize. The Initialize screen displays. The general operation on th e Initialize screens is as follows: • T o view details of an item displayed on the screens above, press the soft key that corresponds to th[...]

Administrator Pr ogramming IP5131-SDL Settings S trata CIX IP5000-series T elephone UG 07/09 169 Reset 1. From the IP Configurations menu select Reset. The Reset screen displays. This screen will also display when you press the Set soft key after a setting change is made in the Network, Adva nced and Initialize screens. 2. Press Exec to reset the t[...]

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S trata CIX IP5000-series T elephone UG 07/09 171 Refer ences A This Appendix contains table that su pport some of the feature operations. Call Forward T able 22 Call Forward Procedur e Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Call s: Forwards any call, whe ther an internal c all or incoming line call. All Calls to[...]

S trata CIX IP5000-series T elephone UG 07/09 172 Call Forward - Incoming Line Calls: Forward incoming line calls only . All Calls to an ext. Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone) All Calls to outside telephone no. Press ext. button + #6013 (tone) + outside line access code + dest. te lephone no. + # (tone) Busy to an e [...]

References Call Forwar d S trata CIX IP5000-series T elephone UG 07/09 173 No Answer to outside telephone no. Press ext. button + #6032 (tone) + dial the other telephone’ s ext. no. + enter other telephone’ s Call Forw ard pass code (tone) + # + outside line access code + dest. telephone no. + # (tone) + timer ( 08 ~ 60 ) (tone) Busy No An swer[...]

S trata CIX IP5000-series T elephone UG 07/09 174 Cancel Press ext. button + #6054 (tone) + dial the other telephone’ s ext. no. + enter other telephone’ s Call Fo rward pass code + # (tone) Change Call For w ard Pass Code: Y our telephone must be enabled in programming to h ave the ability to change pass codes. Change Pass Code Press ext. butt[...]

References Soft Keys S trata CIX IP5000-series T elephone UG 07/09 175 Sof t Keys The table below is a list of soft key labels tha t appear on the LCD telephones. Press the soft key button associated with the label to activate the feature ( SK1 , SK2 , SK3 and SK4) . T able 23 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial[...]

References Button Labels 176 S trata CIX IP5000-series T elephone UG 07/09 Button Labels The button labels in Ta b l e 2 4 are for the Programmable Buttons on the telephone. Programmable buttons are the unmarked buttons on the telephone keystrip. T able 24 Programmable Feat ure Butto n Definitions Button Definitions Account Code Account Code – Pr[...]

References Button Labels S trata CIX IP5000-series T elephone UG 07/09 177 DSS Direct S tation Selection(s) – Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. Flash Flash – Press to perform the following functions: Disconnect and recall di al to n[...]

S trata CIX IP5000-series T elephone UG 07/09 178 Release and Ans Release and Answer – Press to discon nect or comple te the transfer the current outsi de or extension call and automa tically answer the new inc o mi ng o utside or extension call. Release Call Release – Press to disconnect or complete the tr ansfer of the current out side or ext[...]

References Button Labels S trata CIX IP5000-series T elephone UG 07/09 179 120 CO L i n e x x x Line XXX(Caller ID) Ye s 130 CO Line Group L i n e G r p x x x Line Grp XXX(Caller ID) Ye s 140 Pooled Line Key P L L n G r p x x x PL Ln GrpXXX(C aller ID) Ye s l 540 Door Unlock D o o r L o c k x x x Door Lock XXX Ye s 560 PhDN Message W aiting MW f o [...]

References Button Labels 180 S trata CIX IP5000-series T elephone UG 07/09 900 Application St a r t - Application #93 A C D H e l p ACD Help Ye s 900 Application St a r t - Application #94 A C D P i c k U p ACD PickUp Ye s 900 Application St a r t - Application #95 E n d W r a p U p End Wra p Up Ye s 900 Application St a r t - Application #96 A C D[...]

S trata CIX IP5000-series T elephone UG 07/09 181 Hardwar e Connections B IP5000-Series T elephone T ilt Angles The IP5000-series telephones ha ve three tilt positi ons built in to the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six dif [...]

Hardware Connections IP5000-Series T elephone T ilt Angles 182 S trata CIX IP5000-series T elephone UG 07/09 IP5000-Series Desk-top Tilt Angle With T ilt-St and Extension IP5000-Series Wall Mount Angles 0° (no) Tilt -10° Tilt[...]

Hardware Connections Connector Icons S trata CIX IP5000-series T elephone UG 07/09 183 Connector Icons The connecto rs on the IP50 00-series telephones are id entified wit h icons. The connector icons and their meaning a re shown be low . Icon Function Add-On Module (ADM) Cable Connector AC Power Adapter (12 VDC) Input Handset Cord Headset Cord Ext[...]

Hardware Connections Wi r i n g 184 S trata CIX IP5000-series T elephone UG 07/09 Wir i n g IP5000-series T eleph one Connectors LAN Cable LAN Connection from internal switch (optional) Handset Local Power Headset ACO Line (SDC S tatio n only) The IP5000-series telephones incl ude the special long-tail handset cords required to fit the tilt bases. [...]

S trata CIX IP5000-series T elephone UG 07/09 185 Centr ex Application C Y our system may be equipped with the Centrex Application, wh ich enhances its feature capability when installed behind a Centrex or PBX syst em. Y our telephone may have access to one or more of the enhanced Centrex fe atures listed below: Flexible Directory Numbering A stati[...]

Centrex Application Delayed Ringing 186 S trata CIX IP5000-series T elephone UG 07/09 Delayed Ringing Outside line or Centrex lin e(s) can be programm ed fo r a 12-second and/o r 24 -second ring delay at stations to permit alternate answering cond itions. Answer the line when your telephone is ringing .[...]

S trata CIX IP5000-series T elephone UG 05/09 187 Index A abandoned call numbers (see Call History), 54 about this book conventions, x how to use this guide, x organization, ix related documents, xii access codes, 80 , 117 , 120 account codes, 44 , 117 , 120 calls, 43 forced, 43 verified/non-verified, 43 ACO 911 emergency service, 91 hold, 94 LED a[...]

Index D ~ F 188 S trata CIX IP5000- series T elephone UG 05/09 any call, 51 override, 107 station, 50 system, 50 call history, 54 call hold, 25 calling, 21 calling from SoftIPT, 39 , 40 call park, 120 orbits, 55 call pickup, 56 , 117 , 120 held calls, 120 call waiting, 59 , 75 centrex application, 185 feature buttons, 185 class of service override,[...]

Index G ~ O S trata CIX IP5000-series T elephone UG 05/09 189 verified), 43 G group pick up, 56 H handset calling, 21 handsfree answerba ck, 24 Hold, 7 hold, 25 line hold, 55 , 58 hot dialing, 20 , 21 I indicators LED, 29 IPT1020-SD, 68 , 134 IPT2010-SDC, 89 ISDN buttons, 86 , 178 J join, 62 L language changes, 12 1 language code, 69 LCD 3200-serie[...]

Index P ~ V 190 S trata CIX IP5000- series T elephone UG 05/09 P paging, 56 , 107 access codes, 117 , 12 2 park, 120 park in orbit, 55 park in orbit, 55 pickup, 56 pick up group calls, 56 privacy, 78 override, 76 private network access, 12 2 programming buttons, 117 R redial, 7 repeat last number dialed, 122 ringing distinctive settings, 17 line pr[...]