Tripp Lite B020-008-17-IP manual

Console KVM Switch with IP Access B020-008-17-IP User Manual www.tripplite.com[...]

B020-008-17-IP User Manual 2 FCC Information This is an FCC Class A product. In a domestic environment this product may cause radio interference in which cas e the user may be required to tak e adequate measures. This equipment has been test ed and found to comply with the limit s for a Class A digital device, pursuant to Part 15 of the FCC Rules. [...]

Chapter 1. 3 User Information User Notice All information, docum entation, and specifications contained in this manual are subject to change without prior no tification by the manufacturer. The manufacturer makes no representations or warranties, eith er expressed or implied, with respect to the contents hereof and specifically disclaims any warran[...]

B020-008-17-IP User Manual 4 Package Content s The B020-008-17-IP package consists of: 1 B020-008-17-IP Console KVM Sw itch wi th IP Access with Standard Rack Mount Kit 2 Custom KVM Cable Sets 1P o w e r C o r d 1 CD with User Manual* Check to make sure that all of the co mponents are present and in good order. If anything is missin g, or was damag[...]

Chapter 1. 5 Content s FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Pack[...]

B020-008-17-IP User Manual 6 Manual Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Powering Off and Restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Port ID Number[...]

Chapter 1. 7 The OSD Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Recalling the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 OSD Hotkey Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 OSD Toolbar Icons . . . . . . . . . . . . . . .[...]

B020-008-17-IP User Manual 8 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 The Log Server Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 The List P[...]

Chapter 1. 9 Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150[...]

B020-008-17-IP User Manual 10 About This Manual This User Manual is provided to help you get the most from y our B020-008- 17-IP system. It covers al l aspects of installation, configuration and operation. An overview of the information found in the man ual is pro vid ed below. Overview Chapter 1, Introduct ion, introduces you to the B020-008 -17-I[...]

Chapter 1. 11 Conventions This manual uses the following conv entio ns: Product Information For information about all Tripp Lite product s and how they can help you connect without limi ts, vi sit Tripp Lite on the Web or contact an Tripp Lite Authorized Reseller. Visit Tripp Lite on the Web for a list of locations and telephone numbers  Interna[...]

B020-008-17-IP User Manual 12 This Page Intentionally Left Blank[...]

13 Chapter 1 Introduction Overview The B020-00 8-17-IP Cons ole KVM Switc h with IP Access is a control unit that allows secure access to multiple co mputers from a sing le KVM (keyboard, video, and mouse) co nsole. A single B020-008-17-IP can control up to 8 computers. It consists of an integrated LCD monitor, keyboard, and touchpad in a 1U rack-m[...]

B020-008-17-IP User Manual 14 For added convenience, ports for an exte rnal keyboard , monitor, and mo use are provided on the rear panel – permittin g you to manage the switch from a local console up to 20 meters away. There is al so an external PS/2 mouse port on the keyboard module, all owin g you to use an external mouse, rather than the touc[...]

Chapter 1. Introduction 15 With its advanced security features, th e B020-0 08-17-IP is the fastest, most reliable, most cost effective way to remotely access and manage widely distributed multiple comput er inst al lations. Features  8 port remote access KVM switch in a s liding dual rail housing with top and bottom clearance for smooth operati[...]

B020-008-17-IP User Manual 16  Three user account types: Administrator , User , and Select  Advanced security feat ures include password protection and advanced encryption technologies: 102 4-b it RS A, 256-bit AES, 56-bit DES, and 128-bit SSL  Supports RADIUS server authentication  Supports CC1000 management  Flash firmware upgradab[...]

Chapter 1. Introduction 17 Requirement s External Console  A VGA, SVGA, or MultiSync monitor capable of displaying the highest resolution provided by any computer in the installation  PS/2 keyboard and mouse Computers The following equipm ent must be installed on each computer:  A VGA, SVGA or MultiSync video gr aph ics card with an HDB-15[...]

B020-008-17-IP User Manual 18 Cables Substandard cables may degrade system performance or damage your installation. For optim um signal in tegrity and reliability, we strongly recommend that you use Tripp Lite's high-quality, custom cable set s. To purchase cable sets contact your dealer . Lengths and part numbers are provided in the following[...]

Chapter 1. Introduction 19 Operating Systems Supported operating systems are shown in the table, below: OS Ve r s i o n Windows 2000 and higher Linux RedHat 6.0 and higher SuSE 8.2 and higher Mandriva (Mandrake) 9.0 and higher UNIX AIX 4.3 and higher FreeBSD 3.51 and higher Sun Solaris 8 and higher Novell Netware 5.0 and higher Mac 8.6 and higher O[...]

B020-008-17-IP User Manual 20 Component s Front V iew No. Component Des cription 1 Upper Handle Pull to slide the LCD modu le out; push to slide the module in. See Opening the Console , page 31, for details on sliding the console in and out. 2 LCD Module See LCD Module , page 22. 3 Keyboard Module See Keyboard Module , page 21. 4 Lower Handle Pull [...]

Chapter 1. Introduction 21 Keyboard Module (Continues on next page.) No. Component Descript ion 1 Port LEDs  An On Line LED lights to indicate that the device attached to its corresponding port is up and running.  A Selected LED lights to indicate that the computer attached to its corresponding port has the KVM focus. 2 Keyboard S tandard 105[...]

B020-008-17-IP User Manual 22 (Continued from previous page.) LCD Module No. Component Descript ion 6 Connection LEDs  The LINK LED flashes when a remote client connects to the KVM switch.  The 10/100 Mbps LED lights orange to indicate 10 Mbps data transmission speed. It lights green for 100 Mbps. 7 External Mouse Port This PS/2-type mouse po[...]

Chapter 1. Introduction 23 Rear View No. Component Descript ion 1 Power Socket This is a standard 3-pin AC power socket. The power cord from an AC source plugs in here. 2 Power Switch This is a standard rocker switch that powers the unit on and off. 3 External Console Ports For flexibility and convenience, the B020-008-17-IP supports an external KV[...]

B020-008-17-IP User Manual 24 This Page Intentionally Left Blank[...]

25 Chapter 2 Hardware Setup Before Y ou Begin 1. Important safety in formation rega rding the placement of this device is provided on page 129. Please review it before proceeding. 2. Make sure that power to all the devices you will be connecting up has been turned off. Y ou must unp lug the power cords of any computers that have the Keyb oard Power[...]

B020-008-17-IP User Manual 26 St andard Rack Mounting A standard rack mounting kit is provided with your B020-008-17-IP. The kit enables the switch to be mounted in a rack with a depth of 17 ”–30 ”. Note: It takes two people to mount the swit ch: one to hold it in place, the other to screw it in. Optional mounting kits – incl uding single p[...]

Chapter 2. Hardware Setup 27 2. While the first person still hold s th e switch in place, the second person slides the L brackets into the switch 's side mounting brackets, from the rear until the bracket flanges contact the rack, then – using the screws provided with the rack mounting kit – screws the L brackets to the rack. 3. After the [...]

B020-008-17-IP User Manual 28 Single-St age Installation In a Single Stage installation, there ar e no additional switches daisy chained down from the first unit. To set up a single stage install a tion , refer to the installation diagram on the followi ng page (the numbers in the diagram correspond to the numbers of the installati on steps) and do[...]

Chapter 2. Hardware Setup 29 Single-St age Inst allation Diagram 5 4 1 2 3[...]

B020-008-17-IP User Manual 30 T wo St age Inst allation To expand the number of comput ers th at can be contro lled in your KVM installation, up to 8 additional KVM swit ches (model B007 -0 08) can be cascaded from the B020-008-17-IP’s KVM ports. As many as 64 computers can be controlled in a complete two stage installation. In a two stage instal[...]

31 Chapter 3 Basic Operation Opening the Console The B020-008-17-IP's console consists of two modules: an LCD display module located under the top cover; and a keyboard/t ouchpad module below the LCD module. The modules can either slide together, or indepen dently. This allows you t o have the LCD display available for viewing wh ile the key b[...]

B020-008-17-IP User Manual 32 (Continued from previous page.) 2. Pull the top panel all the way out until it clicks into place. 3. Rotate the top panel al l the wa y back to expose the LCD screen.[...]

Chapter 3. Basic Operation 33 4. Reach underneath and pul l the keyboard module all the way out until it clicks into place. Opening T ogether Refer to the d iagrams in th e Opening Separately sectio n as yo u do the following: 1. Pull the release catches and pull the top and b ottom panels out until the keyboard module clicks into pl ace. Note: Onc[...]

B020-008-17-IP User Manual 34 Operating Precautions RIGHT Rest your hands and arms lightly on the keyboard module as you work. WRONG!  DO NOT lean your body weight on the keyboard module.  DO NOT place heavy objects on the keyboard module. The maximum load bearing capacity of th e keyboard modul e is 65lbs. Failure to h eed the in formati on [...]

Chapter 3. Basic Operation 35 Closing the Console 1. Pull the release catches located on either side of the keyboard toward you to release the keyboard module, then slide the module slight ly in. 2. Let go of the catches. Using the front handle, push the keyboard module all the way in.[...]

B020-008-17-IP User Manual 36 3. Rotate the LCD module all the way down, then pull the rear catches to release the LCD module. 4. Using the front handle, push the module all the way in.[...]

Chapter 3. Basic Operation 37 LCD OSD Configuration The LCD Buttons The LCD OSD allows you to set up an d configure the LCD d isplay. Four buttons (see LCD Controls , page 22 ), are used to perf orm the configuration, as described in the table below : Button Function MENU When you have not entere d the LCD OSD Menu function, pressing this button in[...]

B020-008-17-IP User Manual 38 The Adjustment Settings An explanation of th e LCD OSD adjustment settings is given in the ta ble below: Setting Explanation Brightness Adjusts the background black level of the screen image. Contrast Adjust s the foreground white level of the screen image. Phase Adjust s the vertical size of the screen image. Clock Ad[...]

Chapter 3. Basic Operation 39 Port Selection The B020-008-17-IP provides three port select ion methods to access the computers on the installation: Manual , an OSD (On Screen Display) menu system, and Hotkeys. OSD Operation and Hotkey Port Selection are discussed in Windows Cl ient Port Operation and Java Client Port Operation Chapters. Manual Port[...]

B020-008-17-IP User Manual 40 This Page Intentionally Left Blank[...]

41 Chapter 4 Administration Overview The OSD's Administration page lets the Administr ator (and user s with administration permission - see User Managem ent , page 52) configure and control the overall operations of the B020-0 08-17-IP. The Administration tab is disabled (grayed out) for users who do not have administrat ion permission. The Lo[...]

B020-008-17-IP User Manual 42 After you successfully log in, the Local Console OSD appears: The OSD consists of four pages, each wi th a s pecific set of functions: Main, Configuration, Administrati on, an d Log. Each of page is d iscussed in the sections that follow. The functions of the two buttons at the right of the title bar are described in t[...]

Chapter 4. Administration 43  If a port has been specified as a Quick V iew port (see below), a red eye icon is displayed along with the m oni tor icon to indicate so. In addition to using this page to select ports to swit ch to, the administrator can also use this page to en able/disable Quick View status for selected ports, and to create, modi[...]

B020-008-17-IP User Manual 44 The List Function The List Function lets you broaden or narro w the scope of which ports the OSD displays (lists) in the Main Screen. To in voke the List Functio n, click the arrow at the upper right corner of the screen, or press [F3]: The screen changes to allow you to choose the ports that will be listed:[...]

Chapter 4. Administration 45 The drop down list on the left offers four fixed choi ces as shown in the table, below: The text input box on the right allows you to key in a port name so that only port names that match what you k ey in show up in the list . Wildcards (? and *) are acceptable, so that more than one port can show up in the list. For ex[...]

B020-008-17-IP User Manual 46 Port Names To help remember which computer is at tached to a particular port, every port can be given a name. This field allows the Administra tor to create, modify, or delete port names. To configure a port nam e: 1. Click once on the port you want to ed it, wait one second and then click it again. (Alternately , use [...]

Chapter 4. Administration 47 After a second or two, the bar changes to provide you with a text inpu t box: 2. Key in the new Port Name, or modify/delete the old one. The maximum number of characters allowed for a Port Name is 19. Y ou can use all letters, numbers, and sy mb ols on the t ypewriter ke ys of keyboards with PC US English layout. 3. Whe[...]

B020-008-17-IP User Manual 48 Port Operation Because the methods used to access the ta rget device(s) are the same for the local console as for the Windows Client, the procedures are discussed in Windows Client Port Opera tion and Java Client Port Operation Chapters on pages 91 and 107, respectively. Note: If you invoke the OSD while accessing a ta[...]

Chapter 4. Administration 49 The Configuration Page The OSD Configuration page allows users to set up their own, indiv idual , working environments. The B020-008 -17 -IP stores a separate configuration record for each user prof ile, and sets up the work ing configuration according to the Username that is used to log in. The Configuration page setti[...]

B020-008-17-IP User Manual 50 (Continued from previous page.) Setting Function OSD Hotkey Selects which Hotkey controls the OSD function: [Scroll Lock] [Scroll Lock] or [ Ctrl] [Ctrl] . Since the C t rl key combin ation may conflict with programs r unning on the computers, the default is the Scroll Lock combination. ID Display Selects how the Port [...]

Chapter 4. Administration 51 The Administration Page When you click the Administration tab, the Adm inistration page comes up. Each of the administrat ive functions is re presented by an icon at the left of the page. Clicking the icon brings up its associated dialo g box. When the Administration page first comes up the General dialog box appears: G[...]

B020-008-17-IP User Manual 52 User Management The User Management dialog box is used to create and manage user profiles. Up to 64 user profiles can be established.  T o delete a user profile, select it in the list box, and Click Remove .  T o modify a user profile, select it and Click Edit .  T o add a user , Click New . If you choose Edit[...]

Chapter 4. Administration 53 Fill in the required information for a new profile, or mo dify the exist ing information to edit a previous profile. A descripti on of the fiel d headin gs is given in the table below: (Continues on next page.) Heading Description Username A minimum of 6 and a maximu m of 15 characters is allowed. Password A minimum of [...]

B020-008-17-IP User Manual 54 (Continued from previous page.) Heading Description Port Access This function allows the Administrator or a User with Administration permission to define the selected User's access to the computers on a Port-by-Port basis. For each User profile, select a port and click it to cycle through the choices: Full - The u[...]

Chapter 4. Administration 55 Service Configuration Access Port As a security measure, if a firewall is being used, the Admi nistrator can specify the port numbers that the firewall will allow, and set the firewall accordingly. Users must specify the port number when they log in to the B020-008-17-IP. If an invalid port number (or no port number) is[...]

B020-008-17-IP User Manual 56 Log Server Important transactions that occur on th e B020-008-17-IP, such as logins and internal status messages, are kept in an automatically generated log file. In this panel, you specify the MAC address and a port number for the computer that the Log Server resides on. Installation and operati on of the Log Server i[...]

Chapter 4. Administration 57 DNS Server  For automatic DNS Server addr ess assignment, select the Obtain DNS Server address automatically , radio button.  T o specify the DNS Server address manually , select the Use the following DNS Server radio button, and fill in the addresses for the Primary and Alternate D NS servers. Note: Specifying at[...]

B020-008-17-IP User Manual 58 ANMS The Advanced Network Management Settings dialog box allows you to set up login authorization management from a external sources. It is divided into two main panels, as describ ed, below: RADIUS Settings To allow authorization for the B020- 008-17-IP through a RADIUS server, do the following: 1. Check Enable Radius[...]

Chapter 4. Administration 59 RADIUS Server Access Rights T able: (Continues on next page.) Character Meaning C Grant s the user administrator privileges, allowing the user to configur e the system. W A llows the user to access the sy stem via the Windows Client progr am. J Allows the user to access the system via the Java Client p rogram. L Allows [...]

B020-008-17-IP User Manual 60 (Continued from previous page.) Note: 1. Characters a re not case sensitive. Upper or lower case works equally well. 2. Characters are comma delimited. 3. An invalid character in the configuration string will prohibit access to the B020-008-17-IP for the user. RADIUS Server Access Right s Examples: CC Management Sett i[...]

Chapter 4. Administration 61 Security The Security page controls access to the B020-008-17-IP. IP and MAC Filtering  If any filters have been configured, they appear in the IP Filter and/or MAC Filter list boxes.  IP and MAC Filters control access to the B020-008-1 7-IP based on the IP and/or MAC addresses of the co mputers attempting to conn[...]

B020-008-17-IP User Manual 62 Note: Each IP filter can consist of a singl e address, or a range of addresses. T o filter a single IP address, ke y in t he same address in both the From and T o fields. T o filter a co nti nuous range of IP addr esses, key in the start of the range in the From field; key in the end of the range in the T o field. Afte[...]

Chapter 4. Administration 63 Customization The Customization dialog box is arranged in fo ur major sections: Login Failures; Working Mode; I/O; and un titled miscellaneous functions at the bottom. The functions of each of the Cu stomization items are described in the sections that follow: Login Failures  Allowed: sets the number of consecutive f[...]

B020-008-17-IP User Manual 64 (Continued from previous page.) Working Mode  If Stealth Mo de is enabled, the B020-008-17-IP cannot be pinged.  T o permit browser access to the B020-008-17-IP, click to put a check mark in the Enable Browser checkbox. If browser access is not enabled, users will not be able to log into the unit via th eir brows[...]

Chapter 4. Administration 65 (Continued from previous page.)  T o set a port’ s Share mode, double clic k it to bring up the I/O attributes dialog box: Set the port’ s Share mode according to the information in the foll owin g table::  The Timeout field sets a time threshold for users on ports whose Share Mode has been set to Oc cupy (see[...]

B020-008-17-IP User Manual 66 Miscel laneous The functions performe d by the remaining elements at the bottom of the screen are described in the table below: Parameter Explanation Reset on exit Place a check here to have the B020-0 08-17-IP reset itself and implement all the new settings when you log out. Following the reset, wait one to two minute[...]

Chapter 4. Administration 67 Date/Time The Date/Time dialog box lets the Adm inistrator set up the B020-008-17 -IP's time parameters:  If your country or regio n employs Daylight Saving T ime (Summer T ime), check the corresponding box.  T o establish the time zone that the B020 -00 8-17-IP is located in, drop down the Ti m e Z o n e lis[...]

B020-008-17-IP User Manual 68 The Log Page Clicking the Log tab brings up the contents of the log file. The log fil e is discussed in Chapter 8.[...]

Chapter 4. Administration 69 Upgrading the Firmware As new versions of the B020-008-17-IP firmware become av ailable, they can be downloaded from our Website. Note: Although upgrad ing the firmware isn't on the OSD Admi nistration page, it is an administrati ve fun ction, so we chose to discuss it in this chapter . To upgrade th e firmware, do[...]

B020-008-17-IP User Manual 70 This Page Intentionally Left Blank[...]

71 Chapter 5 Browser Operation Overview An On Screen Display (OSD) interf ace governs B020-008- 17-IP computer control and switching operations. The OS D can be accessed remotely with a Windows-based client or a Java-based client. You must log in via an Internet browser to connect to the B020-008-17 -IP and to invo ke the OSD. Logging In To log in [...]

B020-008-17-IP User Manual 72 3. Provide a valid Username and Pass word (set up by the B020-008-17-IP administrator), then Click Login t o continue. Note: 1. If you supply an inval id log in, the authentication routine wil l return a message stating , Invalid Username or Password. Please try again . If you exceed the number of login failures set by[...]

Chapter 5. Browser Operation 73 W ebp age Layout Webp age Icons The purpose of the icons at the top of the Webpage are explained in the table below: Icon Function Click this icon to display the General dialog bo x. See The Genera l Dialog Box , page 74, for an explan ation of the dialog box fields. Click this icon to synchronize the B020-008-17-IP&[...]

B020-008-17-IP User Manual 74 The General Dialog Box The General dialog box is the defau lt Webp age. An explanation of the dialog box fields is given in the table below: Note: New versions of the B020-008-17-IP's fi rm ware can be downloaded from our W ebsit e as th ey become available. See page 69 for details. Field Purpose Device Name T o m[...]

Chapter 5. Browser Operation 75 Webp a ge Buttons The purpose of the buttons at the left of the Webpage are explained in the table below: Icon Purpo se Click this button to download the Windows Client software to remotely control the connected computer(s). Note: Y ou must download a new Windows C lient each time you log in from your browser . For p[...]

B020-008-17-IP User Manual 76 This Page Intentionally Left Blank[...]

77 Chapter 6 Windows Client Port Operation Activating the OSD After you have su ccessfully logged in (see page 71), to activate the brow ser- based Windows Client OSD do the followin g: 1. Click the W i ndo ws Client button (the one witho ut th e arrow) at the left of the W ebpage. Note: 1. You must have DirectX 7.0 or higher installed on your comp[...]

B020-008-17-IP User Manual 78 (Continued from previous page.) 4. When a connection to the B020-008- 17-IP has been established a screen similar to the one below appears: 5. Cli c k on Connect and the B020-008-17-IP W indow Client login screen appears: 6. Provide a valid Username and Pass word (set up by the B020-008-17-IP administrator), then Click[...]

Chapter 6. Windows Client Port Operation 79 7. After you have successfully logged in, the W indows Client Main screen reappears with the Message List indicating the server is ready and the Switch to Remote V iew and Change Password buttons activated: 8. Click on Switch to r emote V iew to bring up the OSD.[...]

B020-008-17-IP User Manual 80 The Windows Client OSD After you switch to t he B020-008-17-IP the OSD co mes up with the Main page and Windows Client Control Panel displayed: The OSD consists of three pages – Ma in, Configuration , and Admi nistration.  The Configuration and Administration pages are discussed i n Chapter 4.  The Main page is[...]

Chapter 6. Windows Client Port Operation 81 Windows Client Control Panel The control panel consists of an icon bar at the top, with two text bars below it. Initially, the text bars display the video resoluti on and IP address of the d evice at the remote location. As the mouse pointer moves over the icons in the icon bar, however, the text bar info[...]

B020-008-17-IP User Manual 82 Hotkey Setup Various configuration acti ons related to the keyboard, video, and mouse can be performed via hotkey combinations. Th e Hotkey setup utility is accessed by clicking the Keyboard icon on the Cont rol Panel. The actions performed by the Hotkeys are listed in the left panel; the curren tly defined keys that i[...]

Chapter 6. Windows Client Port Operation 83 (Continued from previous page.) An explanation of the Hotkey actio ns is giv en in the tab le below: Note: T o invoke an action, you must press and rel ease th e keys one key at a time. Action Explanation Exit remote location Breaks the connection to the B020-008 -17-IP and returns you to local operation.[...]

B020-008-17-IP User Manual 84 Video Adjus tment You can adjust the placement and the pict ure quality of the remote screen (as displayed on your local moni tor) with the Video Options fu ncti on. To do so, either click on the Hammer icon on the Control Panel, or use the Adjust Video hotkeys (see Hotkey Setup , page 82). Th e followin g screen appea[...]

Chapter 6. Windows Client Port Operation 85 : Option Usage Screen Position Adjust the horizontal and vertical position of the remote computer window by Clicking the Arrow buttons. Auto-Sync Click Auto-Sync to have the function d etect the vertical and horizontal of fset values of the remote screen and automatically synchronize it with the local scr[...]

B020-008-17-IP User Manual 86 Gamma Adjustment If it is necessary to correct the gamma level for the remote video display, use the Gamma function of the Video Adjustme nt di alog bo x.  Under Basic confi guration, ther e are ten preset and four user-defined levels to choose from . Drop down th e list box and ch oose the most suitable one.  Fo[...]

Chapter 6. Windows Client Port Operation 87 The Message Board The B020-008-17-IP supports m ult ipl e user logins, which can possibly give rise to access conflicts. To alleviate th is problem, a message board feature has been provided, allowing users to communicate w ith each other. The message board function s much like an In ternet chat program d[...]

B020-008-17-IP User Manual 88 The Button Bar The buttons on the Button Bar are toggles. Their actions are described in the table below: Message Display Pane l Messages that users post to the board - as well as system messages - di splay in this panel. If you disable Chat, h owever, messages that get posted to the board won't appear. Compose Pa[...]

Chapter 6. Windows Client Port Operation 89 User List Panel The names of all the logged in users are listed in this panel.  Y our name appears in blue; other users' names appear in bl ack.  By default, messages are posted to all users. T o post a message to one individual user , select the user's name before sending your message. ?[...]

B020-008-17-IP User Manual 90 The Main Page The Main Page (see page 80), lists all of the B020-008 -17 -IP's ports and governs port access. Selecting a port and double clicking it switches you to the device on that port. Note: The administrator selects which port s are accessible to each user with the User Management functi on (see page 52 for[...]

Chapter 6. Windows Client Port Operation 91 Port Operation Select a port on the OSD Main Screen either by moving the highlight bar to it with the Up and Down Arrow keys and pressing Enter , or by double-clicking it. Once you select a port, its screen displays on your monitor, and your keyboard and mou se input af fects the remote system. The OSD T [...]

B020-008-17-IP User Manual 92 OSD Hotkey Summary T able The following table presents a summar y of the OSD Hotkey actions. See p. 50 to set the OSD Hotkey. OSD T oolbar Icons The meanings of the toolbar icons are explained in the table bel ow. T o... Wh en... Do This... Open the OSD T oolbar. The OSD T oolbar is not open. Click the OSD Hotkey twice[...]

Chapter 6. Windows Client Port Operation 93 Multiuser Operation The B020-008-17-IP supports multi user opera tion. Up to 32 users can log in at the same time. When multiple users simultaneously access the B020-008-17- IP switch from remote computers, the rules of precedence that apply are shown in the following table: Operation Rule General Once a [...]

B020-008-17-IP User Manual 94 Keyboard Hotkey Operation Keyboard hotkey combin ations allow you to provide KVM focu s to a port directly from the keyboard. The B 020-00 8-17-IP provides the following hotkey features:  Auto Scanning  Skip Mode Switching The hotkeys are: A and P for Auto Scanning; and the Arrow Keys for Skip Mode. Note: 1. In o[...]

Chapter 6. Windows Client Port Operation 95 Pausing Auto Scan While you are in Auto Scan Mode, you can pause the scanning in order to keep the focus on a particular computer by pressing P . During the time that Auto Scanning is paused, the S in front of the Port ID blinks On and Off. Pausing when you want to keep the focus on a particul ar com pute[...]

B020-008-17-IP User Manual 96 Keyboard and Mouse Considerations Keystrokes Except for [Alt + Tab] and [Ctrl + Alt + Del], all keyboard input is sent to the remote system. The above two chorded ke y combin at ions are retained on the local system to switch among applicatio ns and to recover from disaster. In order to provide the [Alt + Tab] and [Ctr[...]

Chapter 6. Windows Client Port Operation 97 Mouse Synchronization Until you close the B020-008-17-IP connectio n, mou se m ovem e nts have no effect on your local system, but instead are captured and sent to the remote system . From time to time, especially if you change vi deo resol ution, the local mouse movement may no longer be sy nchroni zed w[...]

B020-008-17-IP User Manual 98 This Page Intentionally Left Blank[...]

99 Chapter 7 Java Client Port Operation Activating the OSD After you have successfully logg ed in (see page 71), to activate th e Java Client OSD do the following: 1. Click the Java Client button (the one without the arrow ) at the left of the W ebpage. Note: Y ou must have Sun's Java 2 JRE 1.4.2 or higher ins talled on your computer before ru[...]

B020-008-17-IP User Manual 100 The Java Client OSD When you bring up the OSD, the Main Screen comes up in the center of yo ur monitor. The OSD consists of three pages – Ma in, Configuration , and Admi nistration.  The Configuration and Administration pages are discussed i n Chapter 4.  The Main page is the same OSD Main page that appears wh[...]

Chapter 7. Java Client Port Operation 101 The Java Client Control Panel Instead of a control panel like the one that the Windows Client uses, the Java Client has a hidden control panel, locat ed at the bottom center of the screen. The panel becomes visible when the mouse pointer is mo ved over it. The Java Client Control Panel icons and th eir func[...]

B020-008-17-IP User Manual 102 Keyp ad Some keyboard combinations canno t be cap tured and sent to the B020-008-17-IP. In order to implement their effects on the remote system, this function provides a one-click implem entation of some common window control comb inati ons. Mouse Synchronization At times the loca l mouse move ment may lose sync with[...]

Chapter 7. Java Client Port Operation 103 Message Board The B020-008-17-IP supports multiple user logins, which can possibly give rise to access conflict s. To alleviate this problem, a message board feature, similar to an In ternet chat program, allows users to communicate with each other. When you click the Message Board icon on the Java Client C[...]

B020-008-17-IP User Manual 104 (Continued from previous page.) The Message Board Butt on Bar The buttons on the Button Bar are toggles. Their actions are described in the table below: (Continues on next page.) Button Action Enable/Disable Chat. When disabled, messages posted to the board are not displayed. The button is shad owed when Chat is disab[...]

Chapter 7. Java Client Port Operation 105 (Continued from previous page.)  Messages that users post to the board - as well as system messages - display in the Message Display panel. If you disable Chat, however , messages that get posted to the board won't appear .  Key in the messages that you want to post to the board in the Compose pa[...]

B020-008-17-IP User Manual 106 Lock Key LEDs and Resolution These LEDs show the Num Lock, Caps Lock, and Scroll Lock status of the remote computer. They turn Green when the Lock status is On . Click on the icon to toggle the status. Note: When you first connect, the LED di splay may not be accurate. T o be sure, click on the LEDs to set them. The v[...]

Chapter 7. Java Client Port Operation 107 Port Operation Java Client port operation is the same as for the Windows Client. See Port Operation , page 91, for details. Keyboard Hotkey Operation Keyboard hotkey operation is the same as for t he Windows Client. See Keyboard Hotkey Operation , page 94 , for detai ls.[...]

B020-008-17-IP User Manual 108 This Page Intentionally Left Blank[...]

109 Chapter 8 The Log File The Main Screen The B020-008-17-IP lo gs all the events that take place on it. To view the contents of the log file, click the Log icon at the left of the Webpage. A screen similar to the one below appears: A maximum of 512 events are stored in the log file. To clear the log file, click on the Clear Log icon at the lower [...]

B020-008-17-IP User Manual 110 This Page Intentionally Left Blank[...]

111 Chapter 9 The Log Server The Windows-based Log Server is an admin istrative utility that records all the events that take place on selected B020- 008-17-IP units and writes them to a searchable database. This chapter desc ribes how to install and configure the Log Server. Inst allation 1. From the computer that you want to use as the Log Server[...]

B020-008-17-IP User Manual 112 St arting Up To bring up the Log Server, either double click the program icon, or key in the full path to th e program on the command line. The first time y ou run it, a screen similar to the one below appears: Note: 1. The MAC address of the Log Server computer must be specified on the Service Configuration page of t[...]

Chapter 9. The Log Server 113 The Menu Bar The Menu bar consists of four items:  Configure  Events  Options  Help These are discussed in the sec tions that follow. Note: If the Menu Bar appears to be disabled, click in t he B020-008-17-IP List window to enable it. Configure The Configure menu contains three items: Add, Edit, and Delete.[...]

B020-008-17-IP User Manual 114 A descriptio n of the fields is give n in th e table, below: Fill in or modify th e fields, then click OK to finish. Event s The Events Menu h as two items: Search and Maintenance . Search Search allows you to search for events co ntaining specific words or strings. When you access this function, a screen similar to t[...]

Chapter 9. The Log Server 115 A description of the items is given in the tabl e be low: Maintena nce This function allow s the administrator to p erform manual mai ntenance of the database, such as erasing specified reco rds before the expiration tim e that was set with the Limit setting of the Edit function (see page 114). Item Explanation New sea[...]

B020-008-17-IP User Manual 116 Options Network Retry allows you to set the nu mb er of seconds that the Log Server should wait before attempting to connect if the previous attempt to connect failed. When you click this item , a dialog box, similar to the one below appears: Key in the number of seconds, then click OK to finish. Help From the Help Me[...]

Chapter 9. The Log Server 117 The Log Server Main Screen Overview The Log Server Main Screen is divided into two main panels.  The upper (List) panel lists the B0 20-008-17-IP units that have been selected for the Log Server to track (see Configure , page 1 13).  The lower (Event) panel displays the lo g events for the currently selected B020[...]

B020-008-17-IP User Manual 118 The List Panel The List panel co ntains six fields: The Tick Panel The lower panel displays tick information for the currently selected B020-00 8- 17-IP. Note that i f the installation contai ns more than one switch, ev en though a switch isn’t currentl y selected, if its Recording checkbox is checked, the Log Serve[...]

119 Chapter 10 AP Operation Overview In some cases, the Adm inistrator may no t want the B020-008-1 7-IP to be available via browser access. AP versions of the Windows Client and the Java Client are provided to enable dir ect access of the B020 -008-17-IP without having to go through a browser. The programs are initially downloaded from the browser[...]

B020-008-17-IP User Manual 120 St arting Up To connect to t he B020-008-17-IP, go to the location on your hard di sk that you saved the Windows Client program to, and dou ble-click its icon (WinClient.exe) to bring up the Window s Client Connection Screen: Note: Y ou must have DirectX 7.0 or higher install ed on your computer . If not, the Client p[...]

Chapter 10. AP Operation 121 (Continued from previous page.) A description of the Connecti on Screen is given in the following table: Menu Bar The Menu Bar contains three items: File, T ools, and Help.  The File Menu allows the operator to Create, Save, and Open user created Work files (see page 122 for details).  The T ools Menu contains two[...]

B020-008-17-IP User Manual 122 The File Menu The File Menu allows the operator to Create, Save, and Open user created Work files. A W ork File consists of a ll the informatio n sp ecified in a Client session. This includes the Server List an d Server IP list items, as well as the Hotkey settings . Whenever a user runs the Client program , it opens [...]

Chapter 10. AP Operation 123 Config When you select Config , a screen similar to the one below appea rs:  If Full Screen Mode is enabled (there is a checkmark in the box), th e remote display fills the entire screen of your local monitor .  If Full Scr een Mode is not enabled (there is no checkmark in the box), the remote display appears as a[...]

B020-008-17-IP User Manual 124 Connecting To connect to a B 020-008-17-IP unit: 1. Fro m th e Server List box, double-click the device that you wish to connect to. Or, specify the IP address and po rt number in the Server IP and Port input boxes, and then Click Connect . The Logi n dialog box appears: 2. Key in a valid Username and Password, and th[...]

Chapter 10. AP Operation 125 Operation Once a connection to the B020-008-17-IP has been established, the remote system's video out put is cap tur ed an d disp lay ed on yo ur mo nit or. At the same time, your local keystrok e and mouse input is captured and sent to the remote system . The look and feel of the AP Window s cli ent operation is t[...]

B020-008-17-IP User Manual 126 The Java Client Inst allation To install the Java Client on your computer, do the follo wing: 1. Log into the B020-008-17-IP wit h your browser , and click the secon d Java Client button (the one with the arrow). A screen similar to the one below appears: 2. Cli ck Save . In the dialog box that comes up specify a loca[...]

Chapter 10. AP Operation 127 (Continued from previous page.) The Addr ess Input dialog box appears: 3. Key in the IP address for the unit you want to connect to - including a forward slash followed by the log in string. Note: For security purposes, th e login st ring (set by the administrator), must be specified correct ly as part of the IP address[...]

B020-008-17-IP User Manual 128 Operation The look and feel of the AP Java client operation is the same as for the browser version of the Java client. Refer back to Chapter 7 , Java Client Port Operation for details.[...]

129 Appendix Safety Instructions General  Read all of these instructions. Save them for future reference.  Follow all warnings and instructions marked on the dev ice.  Do not place the device on any unstable su rf ace (cart, stand, table, etc.). If the device falls, serious damage wi ll resul t.  Do not use the device near water .  D[...]

B020-008-17-IP User Manual 130  T o help p rotect your system from sudden, transient increases and decreases in electrical power , use a T ripp Lite sur ge suppressor , line conditioner , or uninterruptibl e power supply (UPS).  Position system cables and power cable s carefully; Be sure that nothing rests on any cables.  When connecting o[...]

Appendix 131 Rack Mounting  Before working on the rack, ma ke su re that the stabilizer s are secured to the rack, extended to the floor , and that the full weight of the rack rests on the floor . Install front and side stabilizers on a single rack or front stabilizers for joined multiple ra cks before work ing on the rack.  Always load the r[...]

B020-008-17-IP User Manual 132 Specifications (Continues on next page.) Function B020-008-17-IP Computer Connections Direct 8 Max. 64 (via Cascade) Console Connections Local 1 Remote 1 Port Selection OSD, Hotkey , Pushbutton Connectors Console Port Keyboard 1 x 6-pin Mini-DIN Female (Purple) Video 1 x HDB-15 Female (Blue) Mouse 1 x 6-pin Mini-DIN F[...]

Appendix 133 (Continued from previous page.) OSD Factory Default Settings The factory default se ttings are as follows: Function B020-008-17-IP Emulation Keyboard/Mouse PS/2 Video 17" LCD 1280 x 1024 @ 75 Hz; DDC2B Remote 1600 x 1200 @ 60 Hz; DDC2B Scan Interval 1–255 Seconds I/P Rating 100–240V AC, 50/60 Hz, 1A Power Consumption 120V/31W;[...]

B020-008-17-IP User Manual 134 T rusted Certificates Overview When you try to login to the B020-0 08-17-IP from your Web browser, a Security Alert message appears to inform y ou that the device’ s certificate is not trusted, and asks if y ou want to proceed . The certificate can be trusted, but the alert is triggered because the certificate’s n[...]

Appendix 135 Inst alling the Certificate To install the certificate: 1. In the Security Alert dialog box, cli ck V iew Certificate. The Certificate dialog box appears. Note: There is a red and white X logo over the certificate to indicate that it is not trusted. 2. Click Install Cert ificate. 3. Follow the Installation Wizard to complete the instal[...]

B020-008-17-IP User Manual 136 5. Cli ck Finish to complete the installation. 6. Cli ck OK to close the dialog box. Certificate T rusted The certificate is now trusted: When you click View Certificate, you can see that the red and white X logo is no longer present – further indica tion that the certificate is trusted.[...]

Appendix 137 T roubleshooting Administration Symptom Possible Cause Action After upgrading firmware, the B020- 008-17-IP still appears to be using the old firmware version. Y our Web browser is displaying cached Webpages and has not fetched new versions of the B020-008-17-IP Webpages. Delete all temporary Internet files and cookies, close the Web b[...]

B020-008-17-IP User Manual 138 General Operatio n (Continues on next page.) Problem Possible Cause Solution Erratic operation The system needs to be reset. Press and hold the Reset button (see page 21) for at least three seconds. Mouse and/or keyboard not responding Improper mouse and/or keyboard reset Unplug the cable(s) from the console port(s), [...]

Appendix 139 (Continued from previous page.) Symptom Possible Cause Action When I switch to one of the computers on my installation, the LCD monitor screen goes blank. All I see is a black screen. The maximum screen resolution of the B020- 008-17-IP’s integrated LCD monitor is 1280 x 1024. The screen resolution of the problem computer is set to s[...]

B020-008-17-IP User Manual 140 The Java Client For mouse synchronization problems, see The Message Board Butto n Ba r , page 104, and Additio nal Mouse Synch ro nizat ion Procedures , page 145. For connection and operation probl ems, see the table below: The Log Server Problem Resolution Java Client won't connect to the B020-008-17-IP. 1. Java[...]

Appendix 141 Panel Array Mode The Windows Client Problem Resolution Low resolution video in Panel Array Mode. Increase the number of panels that are displayed. When multiple remote users are logged in concurrently , some of them only receive a partial image. The first user to invoke Panel Array Mode should set it to display at least 4 panels. Probl[...]

B020-008-17-IP User Manual 142 Sun Systems * These solutions work for most comm on Sun VGA cards. If using them fails to resolve the problem , consult the Sun VGA card's manual. Problem Resolution Video display problems with HDB-15 interface systems (e.g. Sun Blade 1000 servers). The display resolution should be set to 1024 x 768 @ 60Hz. Under[...]

Appendix 143 Screen Resolutions Higher than 1280 x 1024 The maximum screen resolution of th e B020-008-17-IP’s integrated LCD monitor is 1280 x 1024. In order to protect it from being damaged by resolutions that are beyond its display capab ility, we recommend that the screen resolutions of the connected computers be set to 1280 x 1024 or lower. [...]

B020-008-17-IP User Manual 144 10. If the Monitor Settings dialog box app ears requesting yo u to confirm the settings change, click Ye s . 1 1. Aft er the Mon itor Settings dialog box closes, click OK. 12. In the Display Proper ties dialog box, cli c k OK . This completes the procedure. Repeat th ese steps for any other computer whose screen resol[...]

Appendix 145 Additional Mouse Synchronization Procedures If the mouse synchronization procedures mentioned in the ma nu al fail to resolve mouse pointer problems for particular compu ters, try the followi ng: Note: 1. These procedures are to be perfor med on the computers attached to the B020-008-17-IP's ports - not on the computer you are usi[...]

B020-008-17-IP User Manual 146 Windows XP / Windows Server 2003: Set the mouse speed to the middle po sition; disable Enhance Point er Precision (Control Panel → Printers and Other Hardw are → Mouse → Pointer Options): Windows ME / Windows 95: Set the mouse speed to the middle posit ion; disable mouse acceleration (click Advanced to get the d[...]

Appendix 147 Administrator Login Failure If you are unable to perform an Admini strator login (because the Username and Password information has become corrupted, or you have forgotte n it, for example), there is a procedure you can use to clear the login i nformation. Note: Performing this procedure also retu rns all settings to their defaults. To[...]

B020-008-17-IP User Manual 148 Dedicated Invocation Keys Two dedicated k eys (below) are provided on the keyboard m odule to make it easy to invoke the OSD and the OSD Toolbar: Note: These keys are toggles . Press once to invoke the feature, press again to exit.  The KVM OSD Key invokes the OSD See Th e Local Console , page 41, for details.  [...]

Appendix 149 About SPHD Connectors Supported KVM Switches The following is a l ist of supported KV M switches that can be cascaded from the B020-008-17-IP.  B007-008 Note: The B020-008-17-IP OSD port list does not display ports on cascaded KVM switches. After accessing a cascaded switch, invoke i ts OSD to manage its ports. This product uses SPH[...]

B020-008-17-IP User Manual 150 Limited W arranty TRIPP LITE warrants its products to be free from defe cts in materials an d workmanship for a period of one (1) year from th e date of initial purchase. TRI PP LITE’s obligation under this warranty is limited to repairing or replacing (at its sole option) any such defective products. To obtain serv[...]

151 Index A Adjust Video Java Client, 101 Windows Client, 84 Administration, 41 Administration Page, 51 Customization, 63 Date/Time, 67 General, 51 Network, 56 Security, 61 Service Configuration, 55 User Management, 52 Administrator Login Failure, 147 AP Operation Config, 123 Java Client, 126 Windows Client, 11 9 Auto Scanning, 94 Invoking Auto Sca[...]

B020-008-17-IP User Manual 152 keyboard, 94, 107 Hotkey setup, 82 Hotkeys Windows Client, 82, 122 I Installation Cascading, 30 Single Stage, 28 Invalid login, 72, 78 IP Address, 74 Configuring, 56 J Java Client, 14, 126 Activating the OSD, 99 AP Installation, 126 AP Login, 127 AP Operation, 128 Control Panel, 10 1 Keypad, 102 Lock Key LEDs, 106 Tro[...]

153 O Opening the Console, 31 Operating Precautions, 34 Operation AP, 119 OSD Activating in Windows, 77 Administration Page, 51 Configuration Page, 49 Factory Default Settings, 133 Hotkey, 50 Java, 99 Java client, 100 Log Page, 68 Main Page, 42 , 90 Toolbar, 91 Windows client, 80 Overview, 13 P Panel Array Mode Multiuser Operation, 93 Port ID Displ[...]

B020-008-17-IP User Manual 154 OSD, 91 Troubleshooting Administration, 137 General operation, 138 Java Client, 140 Log Server, 140 Login Failure, 147 Panel Array Mode, 141 Sun Systems, 142 Windows Client, 141 Trusted Certificates, 134 U Upgrading the Firmware, 69 User Management, 52 User Notice, 3 V Video Adjustment Java Client, 101 Windows Client,[...]

B020-008-17-IP User Manual 155 Content s FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

B020-008-17-IP User Manual 156 Manual Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Powering Off and Restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Port ID Numb[...]

B020-008-17-IP User Manual 157 The OSD Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Recalling the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 OSD Hotkey Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 OSD Toolbar Icons . . . . . .[...]

B020-008-17-IP User Manual 158 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 The Log Server Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 The List[...]

B020-008-17-IP User Manual 159 Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150[...]

B020-008-17-IP User Manual 160[...]