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Avaya 15-601040 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    15-601040 Issue 06d - (Monday, March 19, 2012) 1400 Series Phone User Guide IP Office Intended solely for use with Mid-Market IP Office Release 8.1+[...]

  • Page 2

    1400 Series Phone User Guide Page 2 15-601040 Issue 06d (Monday, March 19, 2012) IP Office © 2012 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make ch[...]

  • Page 3

    1400 Series Phone User Guide Page 3 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Contents Contents Introduction 1. ..................................................................... 9 1.1 Important Safety Information ..................................................................... 10 1.2 '08 Phones ...........................[...]

  • Page 4

    1400 Series Phone User Guide Page 4 15-601040 Issue 06d (Monday, March 19, 2012) IP Office ..................................................................... 88 14.3 Lock ..................................................................... 89 14.4 Auto Lock ..................................................................... 89 14.5 Unlock ...[...]

  • Page 5

    1400 Series Phone User Guide Page 5 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Contents System Administration 21. ..................................................................... 156 21.1 Checking the System and Software Version ..................................................................... 157 21.2 Checking the Time Setting[...]

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  • Page 7

    1400 Series Phone User Guide Page 7 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction Chapter 1.[...]

  • Page 8

    [...]

  • Page 9

    1400 Series Phone User Guide Page 9 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: 1. Introduction This guide is for 1408 and 1416 phones when being used on an Avaya <%TARGET2%> telephone system. 1416 Telephone 1408 Telephone 1.1 Important Safety Information · ! Warning: This handset may pickup small metal objects such [...]

  • Page 10

    1400 Series Phone User Guide Page 10 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 1.2 '08 Phones The diagram below shows the main features of a 1408 phone. · This phone has 8 programmable buttons. · By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system administrator can configure [...]

  • Page 11

    1400 Series Phone User Guide Page 11 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: '08 Phones 1.3 '16 Phones The diagram below shows the main features of a 1416 phone. · The display angle can be adjusted for optimal viewing. · This phone has 16 programmable buttons. · The phone also supports up to 3 add-on BM32 b[...]

  • Page 12

    1400 Series Phone User Guide Page 12 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 1.4 Button Modules The 1416 and 1616 phones can support addition units called button modules. Each button module provides the phone with an additional 32 buttons which can be used as appearance buttons and or feature buttons . Up to 3 button modules can be a[...]

  • Page 13

    1400 Series Phone User Guide Page 13 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: Button Modules 1.5 Phone Keys The following keys are found on the phone: Key Description Soft Keys - These 3 keys below the display have variable functions. When the key is active, its function is indicated by the text label above it. The left [...]

  • Page 14

    1400 Series Phone User Guide Page 14 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 1.6 The Phone Stand The phones all include a two-position stand that clips to the base of the phone as shown below. Once attached the stand can be used in either position to change the angle of the phone. When changing the position of the stand, be sure to c[...]

  • Page 15

    1400 Series Phone User Guide Page 15 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: The Phone Stand 1.7 Labels Next to each call appearance button and feature button is a paper label. The label identifies the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to c[...]

  • Page 16

    1400 Series Phone User Guide Page 16 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Switching Menus With a call connected, you can still access the other main menus. Press the PHONE key to toggle between the normal appearance menu or one that lists the other menus accessible. You can also use the left arrow key to switch between the Appeara[...]

  • Page 17

    1400 Series Phone User Guide Page 17 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: The Main Phone Menus 1.9 Other Menus In addition to the main phone menus , there are a number of additional menus which are accessed by pressing specific keys. - The Redial Menu This menu accesses by pressing the key. It shows a list of up to t[...]

  • Page 18

    1400 Series Phone User Guide Page 18 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 1.10 Phone Status Letters The series of letters that appear in the top left of the display are used to indicate the status of various features. · B = Barred A B is shown on your phone's display when the system administrator has set you to outgoing call[...]

  • Page 19

    1400 Series Phone User Guide Page 19 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: Phone Status Letters 1.11 Appearance Buttons/Menu Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They are configured by your system administrator. Normally your first 3 buttons a[...]

  • Page 20

    1400 Series Phone User Guide Page 20 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 1.11.1 Using the Appearance Menu These icons are shown to indicate the status of the call on the currently displayed appearance button: 1. Use the up and down arrow keys to scroll through details of the current call on each appearance button. 2. If there is [...]

  • Page 21

    1400 Series Phone User Guide Page 21 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: Appearance Buttons/Menu 1.11.2 Call Apperance Buttons Call appearance buttons are used to display calls to and from your phone. By having several call appearance buttons, you are able to answer and make several calls, switch between calls and p[...]

  • Page 22

    1400 Series Phone User Guide Page 22 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Call Appearance Button Display Idle Indicates that the call appearance is available to be used to make a call or to receive an incoming call. Alerting This call appearance is alerting with an incoming call. You can press the >> double-arrow soft key to[...]

  • Page 23

    1400 Series Phone User Guide Page 23 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: Appearance Buttons/Menu 1.11.3 Bridged Appearance Buttons A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer or join calls on that other user's call appearance button[...]

  • Page 24

    1400 Series Phone User Guide Page 24 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Bridged Appearance Button Display Idle By default, a bridged appearance is labeled with the name of the user and the label of their call appearance button that your bridged appearance matches. In Use The bridged appearance will show when the matching call ap[...]

  • Page 25

    1400 Series Phone User Guide Page 25 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: Appearance Buttons/Menu 1.11.4 Call Coverage Buttons Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted when that user has an unanswered call still ringing. You can view the d[...]

  • Page 26

    1400 Series Phone User Guide Page 26 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Call Coverage Button Display Idle By default the display shows the name of the user being covered and Cov . In this state the button cannot be used to make calls or perform other actions. Alerting If the covered user has any alerting call, when their call co[...]

  • Page 27

    1400 Series Phone User Guide Page 27 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Introduction: Appearance Buttons/Menu 1.11.5 Line Appearance Buttons Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system. The button also allows you to see when the line is in use by oth[...]

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  • Page 29

    1400 Series Phone User Guide Page 29 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Making Calls Chapter 2.[...]

  • Page 30

    1400 Series Phone User Guide Page 30 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 2. Making Calls If you are not already on a call, then you can just dial the number. The currently selected appearance button, shown by a red lamp, will be used for the call. Alternatively, you can press a specific appearance button in order to make a call u[...]

  • Page 31

    1400 Series Phone User Guide Page 31 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Making Calls: 2.1 En-Bloc Dialing By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system. You cannot correct the digits you have already dia[...]

  • Page 32

    1400 Series Phone User Guide Page 32 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 2.2 Call Soft Key Options When making, answering and during a call, a >> double-arrow soft key appears on the display, it indicates that there are additional options that you can access. The options will vary according to the type of call and system fe[...]

  • Page 33

    1400 Series Phone User Guide Page 33 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Making Calls: Call Soft Key Options 2.3 Calling a Person from the Contacts List You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for exam[...]

  • Page 34

    1400 Series Phone User Guide Page 34 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 2.5 Redialling a Previous Number Your phone's REDIAL key can work in one of two ways, set by its redial mode setting . List Mode This redial method is used when your phone's redial mode is set to List . 1. Access the redial list. a. Press the Redia[...]

  • Page 35

    1400 Series Phone User Guide Page 35 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Making Calls: Making a Page Call 2.7 Withholding Your Number You can select to withhold your number on external calls. Note that this option may not be supported in all situations. It may depend on the configuration of your phone system and options supported[...]

  • Page 36

    1400 Series Phone User Guide Page 36 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 2.8 Adjust the Call Volume While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for which every device you are currently using (handset, headset or speaker). 1. With the call connected, press the key. 2. Use the + [...]

  • Page 37

    1400 Series Phone User Guide Page 37 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Answering Calls Chapter 3.[...]

  • Page 38

    1400 Series Phone User Guide Page 38 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 3. Answering Calls A slow flashing green lamp on an appearance button indicates an alerting call. This may also be accompanied by ringing and by the message lamp flashing. Selected Button If the button also has a red lamp ( ) that indicates that it is alread[...]

  • Page 39

    1400 Series Phone User Guide Page 39 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Answering Calls: 3.1 Divert a Call to Voicemail You can transfer a call targeted at you directly to voicemail. 1. If the call is not the current call on the display, use the up and down arrow keys to scroll the display to the alerting call. 2. Press the >[...]

  • Page 40

    1400 Series Phone User Guide Page 40 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 3.5 Call Pickup Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options: · Answer any ringing call on the telephone system. · Answer a call ringing a particular user. · Answer a call ringing a particular[...]

  • Page 41

    1400 Series Phone User Guide Page 41 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redialling Chapter 4.[...]

  • Page 42

    1400 Series Phone User Guide Page 42 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 4. Redialling The phones redial operation can work in either of the following modes: · List If this mode is selected, pressing the Redial will display a menu of the 10 most recent outgoing calls in your call log. You can select the call that you want to red[...]

  • Page 43

    1400 Series Phone User Guide Page 43 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redialling: Redial a Call (List Mode) 4.3 Selecting Your Redial Mode You can select whether your phone uses the redial list or last call redial mode. 1. Press the Features soft key if shown. · To access the menu during a call, press the right arrow key or p[...]

  • Page 44

    1400 Series Phone User Guide Page 44 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 4.4 View Call Details You can view additional details about the currently shown call. 1. Access the redial list. a. Press the Redial key. The list of outgoing calls is displayed. b. Use the up and down arrow keys to scroll through the 10 most recent outgoing[...]

  • Page 45

    1400 Series Phone User Guide Page 45 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Holding and Parking Calls Chapter 5.[...]

  • Page 46

    1400 Series Phone User Guide Page 46 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 5. Holding and Parking Calls Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music on hold if available. The table below summarizes the main differences between parking a call or holding a call. When [...]

  • Page 47

    1400 Series Phone User Guide Page 47 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Holding and Parking Calls: 5.1 Holding Calls You can hold a call or several calls. · The held call will still occupy the appearance button on which it was made or answered. · While held the caller will hear music on hold. If your system does not have music[...]

  • Page 48

    1400 Series Phone User Guide Page 48 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 5.1.3 Switching Between Calls With a call on hold (fast-flashing green appearance button) and another call connected (red and green appearance button), you can switch between calls by pressing the appearance button of the held call. The current call is autom[...]

  • Page 49

    1400 Series Phone User Guide Page 49 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Holding and Parking Calls: Holding Calls 5.2 Parking Calls Parking a call is similar to holding a call. However parked calls can be unparked by other users on the phone system. Each parked call is given a number. By default the number is your extension numbe[...]

  • Page 50

    1400 Series Phone User Guide Page 50 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 5.2.1 Park Using the Menu 1. Press the Features soft key if shown. · To access the menu during a call, press the right arrow key or press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to scroll the menu to Park . 3. P[...]

  • Page 51

    1400 Series Phone User Guide Page 51 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Transferring Calls Chapter 6.[...]

  • Page 52

    1400 Series Phone User Guide Page 52 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 6. Transferring Calls You are able to transfer calls even if all your current call appearance buttons are in use. 1. Press the TRANSFER key. The current call is automatically put on hold. 2. Dial the number for the transfer. Alternatively, press Dir to selec[...]

  • Page 53

    1400 Series Phone User Guide Page 53 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Account Codes Chapter 7.[...]

  • Page 54

    1400 Series Phone User Guide Page 54 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 7. Account Codes The telephone system can store a number of account codes. Account codes may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users. ·[...]

  • Page 55

    1400 Series Phone User Guide Page 55 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Conference Calls Chapter 8.[...]

  • Page 56

    1400 Series Phone User Guide Page 56 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 8. Conference Calls Multiple conference calls are supported, with parties addable to each conference call until the system's conference capacity, up to 128, is reached. However, a maximum of 64 parties is supported in any particular conference call. Con[...]

  • Page 57

    1400 Series Phone User Guide Page 57 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Conference Calls: Adding a Call to a Conference 8.3 Viewing Conference Details You can display a list of the parties involved in a conference call. 1. If not already displayed, press the up or down arrow key to display the conference call. 2. Press the Detai[...]

  • Page 58

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  • Page 59

    1400 Series Phone User Guide Page 59 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Headset Operation Chapter 9.[...]

  • Page 60

    1400 Series Phone User Guide Page 60 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 9. Headset Operation Your phone has a headset socket located under the phone. This is suitable for the connection of phone headsets that connect via a HIS headset cable. · Pressing the HEADSET key can be used to answer a call through the headset. It can als[...]

  • Page 61

    1400 Series Phone User Guide Page 61 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Handsfree Speaker Operation Chapter 10.[...]

  • Page 62

    1400 Series Phone User Guide Page 62 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 10. Handsfree Speaker Operation Your phone has a speaker and microphone that allows you make and answer calls handsfree. The speaker is located under the handset. The microphone is located near the bottom right of the phone's keypad. · Pressing the SPE[...]

  • Page 63

    1400 Series Phone User Guide Page 63 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Contacts/Directory Chapter 11.[...]

  • Page 64

    1400 Series Phone User Guide Page 64 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 11. Contacts/Directory This menu is accessed by pressing the key. It is used to display names and numbers that you can then use for making calls. The directory includes names stored for use by all users, names stored for use by just you and the name and numb[...]

  • Page 65

    1400 Series Phone User Guide Page 65 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Contacts/Directory: 11.1 Viewing Contacts Details 1. Access the contacts directory: a. Press the CONTACTS key. The directory menu is displayed. b. Use the left and right arrow keys to select which type of directory entries you want displayed. · All All dire[...]

  • Page 66

    1400 Series Phone User Guide Page 66 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 11.2 Make a Call from the Directory You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during transfers. 1. Access the contacts[...]

  • Page 67

    1400 Series Phone User Guide Page 67 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Contacts/Directory: Using the Directory for Other Functions 11.4 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. 1. Access your personal directory contacts: a. Press the CO[...]

  • Page 68

    1400 Series Phone User Guide Page 68 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 11.4.1 Add a Contact from the Call Log You can add a name and number shown in your call log to your personal contacts. 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is s[...]

  • Page 69

    1400 Series Phone User Guide Page 69 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Contacts/Directory: Adding a New Contact 11.5 Editing a Contact You can edit the contacts in your own personal directory. 1. Access your personal directory contacts: a. Press the CONTACTS key. The directory menu is displayed. b. Use the left and right arrow [...]

  • Page 70

    1400 Series Phone User Guide Page 70 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 11.6 Deleting a Contact You can delete a contact from your own personal directory. 1. Access your personal directory contacts: a. Press the CONTACTS key. The directory menu is displayed. b. Use the left and right arrow keys to select your Personal directory.[...]

  • Page 71

    1400 Series Phone User Guide Page 71 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Call Log Chapter 12.[...]

  • Page 72

    1400 Series Phone User Guide Page 72 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 12. Call Log This menu is accessed by pressing the Call Log key. The call log you see is a call log stored on the telephone system. If you login at another phone that does this, your call log moves with you. Your call log contains your 10 most recent answere[...]

  • Page 73

    1400 Series Phone User Guide Page 73 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Call Log: 12.1 Using the Call Log 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. c. Use the left and right arrow keys to select w[...]

  • Page 74

    1400 Series Phone User Guide Page 74 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 12.3 Viewing Call Details You can view additional details about the currently shown call. 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the [...]

  • Page 75

    1400 Series Phone User Guide Page 75 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Call Log: Viewing Call Details 12.4 Deleting a Record You can delete the currently displayed call record. If the record is a missed hunt group call, the record is also deleted from the call log of other users configured to see the same hunt group's miss[...]

  • Page 76

    1400 Series Phone User Guide Page 76 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 12.6 Adding a Record to Your Contacts You can add a name and number shown in your call log to your personal contacts. 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is sh[...]

  • Page 77

    1400 Series Phone User Guide Page 77 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Voicemail Chapter 13.[...]

  • Page 78

    1400 Series Phone User Guide Page 78 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 13. Voicemail If your telephone system includes a voicemail server, pressing the MESSAGES button accesses a series of menus referred to as "visual voice". [1] You can use these menus to playback messages and change various voicemail settings. · Ch[...]

  • Page 79

    1400 Series Phone User Guide Page 79 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Voicemail: Message Waiting Indication 13.2 Checking Messages 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The visual voice menu is displ[...]

  • Page 80

    1400 Series Phone User Guide Page 80 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 13.3 Sending a Message You can use visual voice to record and send a voicemail message to other users' mailboxes. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then [...]

  • Page 81

    1400 Series Phone User Guide Page 81 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Voicemail: Sending a Message 13.4 Mailbox Greeting While the voicemail system will play a generic greeting to caller, prompting them to leave a message, you can record your own greeting. 1. Press the MESSAGES button. · Depending on how your system is config[...]

  • Page 82

    1400 Series Phone User Guide Page 82 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 13.5 Email Mode Voicemail email is a feature where emails are sent to your email address when your voicemail mailbox receives a new voicemail message. The email can include the voicemail message as an attachment or it can be just an alert. This option is onl[...]

  • Page 83

    1400 Series Phone User Guide Page 83 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Voicemail: Email Mode 13.6 Changing Your Voicemail Code 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The visual voice menu is displayed.[...]

  • Page 84

    1400 Series Phone User Guide Page 84 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 13.8 Transfer to Voicemail When set to visual voice mode, the key can be used to transfer your current call to the voicemail mailbox of another user or group. 1. With the call connected, press the key. You are still connected to the call and can continue tal[...]

  • Page 85

    1400 Series Phone User Guide Page 85 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Logging In/Out Chapter 14.[...]

  • Page 86

    1400 Series Phone User Guide Page 86 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 14. Logging In/Out You may always use the same phone in the same location. However the telephone system provides a number of features that allow you to use any phone on the system to make and receive your calls. · Log In You can login at any phone that you [...]

  • Page 87

    1400 Series Phone User Guide Page 87 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Logging In/Out: 14.1 Logging In When you login to a phone, you take control of that phone. Incoming calls for you are redirected to it phone and your user information and settings are available. Any existing user on the phone is logged off when you login. Th[...]

  • Page 88

    1400 Series Phone User Guide Page 88 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 14.3 Lock Rather than logging out, you can lock your phone. You can either lock your phone manually using the steps below or have it automatically locked after a period of phone inactivity. When your phone is locked: · It can only be used to make internal a[...]

  • Page 89

    1400 Series Phone User Guide Page 89 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Logging In/Out: Lock 14.4 Auto Lock Rather than logging out, you can lock your phone. You can either lock your phone manually using the steps below or have it automatically locked after a period of phone inactivity. When your phone is locked: · It can only [...]

  • Page 90

    1400 Series Phone User Guide Page 90 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 14.6 Changing Your Login Code You can change your own login code. 1. Press the Features soft key if shown. · To access the menu during a call, press the right arrow key or press the PHONE key and then press the Features soft key. 2. Use the up and down arro[...]

  • Page 91

    1400 Series Phone User Guide Page 91 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redirecting Calls Chapter 15.[...]

  • Page 92

    1400 Series Phone User Guide Page 92 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 15. Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone. · Follow Me Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can[...]

  • Page 93

    1400 Series Phone User Guide Page 93 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redirecting Calls: 15.1 Follow Me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows[...]

  • Page 94

    1400 Series Phone User Guide Page 94 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 15.1.1 Follow Me To (Features Menu) Using the user menu you can set and clear follow me to settings. 1. Press the Features soft key if shown. · To access the menu during a call, press the right arrow key or press the PHONE key and then press the Features so[...]

  • Page 95

    1400 Series Phone User Guide Page 95 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redirecting Calls: Follow Me 15.1.3 Follow Me Here (Features Menu) You may be able to change follow me here using the Features menu. 1. Press the Features soft key if shown. · To access the menu during a call, press the right arrow key or press the PHONE ke[...]

  • Page 96

    1400 Series Phone User Guide Page 96 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 15.2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number. Forward Unconditional Forward unconditional can be used to immediately redirect your calls. · By default this function is only applied to incoming externa[...]

  • Page 97

    1400 Series Phone User Guide Page 97 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redirecting Calls: Forwarding Calls Default Short Codes Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. Your system administrator will confirm any additional short[...]

  • Page 98

    1400 Series Phone User Guide Page 98 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 15.2.1 Forward Unconditional (Status Menu) You can clear or change your forward unconditional settings through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a call, press the PHONE key and then press the Status soft[...]

  • Page 99

    1400 Series Phone User Guide Page 99 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redirecting Calls: Forwarding Calls 15.2.2 Forward Unconditional (Features Menu) You may be able to change your forward unconditional settings using the Features menu. 1. Press the Features soft key if shown. · To access the menu during a call, press the ri[...]

  • Page 100

    1400 Series Phone User Guide Page 100 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 15.2.3 Forward On No Answer (Status Menu) If your phone is set to forward on no answer , you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a call, press the PHONE ke[...]

  • Page 101

    1400 Series Phone User Guide Page 101 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redirecting Calls: Forwarding Calls 15.2.4 Forward On Busy (Status Menu) If your phone is set to forward on busy, you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a[...]

  • Page 102

    1400 Series Phone User Guide Page 102 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 15.2.5 Forward On Busy/No Answer (Features Menu) You may be able to use the Features menu to switch forward on no answer, forward on busy on or off. 1. Press the Features soft key if shown. · To access the menu during a call, press the right arrow key or p[...]

  • Page 103

    1400 Series Phone User Guide Page 103 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redirecting Calls: Forwarding Calls 15.3 Do Not Disturb · When you are in 'do not disturb', you callers are redirected to voicemail if available or otherwise hear busy tone. · The only people who can call you are those calling from numbers in yo[...]

  • Page 104

    1400 Series Phone User Guide Page 104 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 15.3.1 DND On/Off (Features Menu) You can use the Features menu to switch do not disturb on or off. Enabling DND will not affect any calls already being presented to your phone. Hunt group calls will also still be presented if you are the only available mem[...]

  • Page 105

    1400 Series Phone User Guide Page 105 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Redirecting Calls: Do Not Disturb 15.4 Twinning Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning and mobile twin[...]

  • Page 106

    [...]

  • Page 107

    1400 Series Phone User Guide Page 107 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Groups Chapter 16.[...]

  • Page 108

    1400 Series Phone User Guide Page 108 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 16. Groups Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for call. When a call is presented to a group, it is presented to the available [...]

  • Page 109

    1400 Series Phone User Guide Page 109 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Groups: Group Membership 16.1.2 Group Membership On/Off (Features Menu) You may be able to enable or disable your group membership for some of the groups to which you belong. 1. Press the Features soft key if shown. · To access the menu during a call, pres[...]

  • Page 110

    1400 Series Phone User Guide Page 110 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 16.2 Group Service Status and Fallback · Group Service Status A hunt group can be in one of the following service modes: · InServ = In Service The groups operates a normal, distributing calls to available members of the group. · Night = Night Service The[...]

  • Page 111

    1400 Series Phone User Guide Page 111 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Groups: Group Service Status and Fallback 16.2.1 Changing the Group Service Status (Features Menu) Using the Features menu you may be able to change the service status of some groups to which you belong. 1. Press the Features soft key if shown. · To access[...]

  • Page 112

    1400 Series Phone User Guide Page 112 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 16.2.2 Changing the Group Service Status (Status Menu) If the system administrator has allowed you, you can change the service state of a group through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a call, press th[...]

  • Page 113

    1400 Series Phone User Guide Page 113 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Groups: Group Service Status and Fallback 16.2.3 Changing the Group Fallback You may be able to use the Features menu to change the fallback group destination for some of the hunt groups of which you are a member. 1. Press the Features soft key if shown. ·[...]

  • Page 114

    [...]

  • Page 115

    1400 Series Phone User Guide Page 115 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Button Features Chapter 17.[...]

  • Page 116

    1400 Series Phone User Guide Page 116 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 17. Button Features Those buttons not configured by the system administrators as appearance buttons can be used for other special features. The button feature can be accessed by pressing the appropriate button. However they can also be accessed through the [...]

  • Page 117

    1400 Series Phone User Guide Page 117 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Button Features: Programming a Button 17.2 Features There are a wide range of actions that can be assigned to the buttons. This guide only includes details of those that you can assign to a button using the self-administer menu. Functions that can only be a[...]

  • Page 118

    1400 Series Phone User Guide Page 118 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 17.2.1 Abbreviated Dial This action can be used as a speed dial button. While setting up the button, enter the number you would like it to dial. You can enter a partial number and complete the dialing after pressing the button. For example pre-program the b[...]

  • Page 119

    1400 Series Phone User Guide Page 119 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Button Features: Features 17.2.8 Call Park Button setup with this action can be used to park and unpark calls. The button can be setup with or without a park slot number. · When associated with a specific park slot number, the button will park and unpark c[...]

  • Page 120

    1400 Series Phone User Guide Page 120 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 17.2.15 Group A button set to this function monitors the status of a hunt group queue. This is only supported for hunt groups with queuing enabled. The user does not have to be a member of the group being monitored. The button will indicate when the group h[...]

  • Page 121

    1400 Series Phone User Guide Page 121 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Button Features: Features 17.2.20 Self-Administer A button configured for this action can be used to access the self-administer menu and assign any of the following functions onto programmable buttons: · Abbreviated Dial · Abbreviated Dial Prog · Account[...]

  • Page 122

    1400 Series Phone User Guide Page 122 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 17.2.23 Time of Day This action is not supported on your phone as it displays the time and date by default. 17.2.24 Timer When a call is made or answered on a call appearance, the call appearance line can include a call timer. This is controlled by the phon[...]

  • Page 123

    1400 Series Phone User Guide Page 123 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Button Features: Features 17.2.25 User Monitors whether another user's phone is idle or in use. The Telephone Number field should contain the users name enclosed in double quotes. The button can be used to make calls to the user or pickup their longest[...]

  • Page 124

    [...]

  • Page 125

    1400 Series Phone User Guide Page 125 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings Chapter 18.[...]

  • Page 126

    1400 Series Phone User Guide Page 126 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 18. Phone Settings Pressing the MENU key accesses a menu that can be used to control various phone settings. These are mainly settings stored by the phone rather than user settings that move with you. The Phone A-Menu diagram shows a summary of the menu opt[...]

  • Page 127

    1400 Series Phone User Guide Page 127 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings: 18.1 Mobile Twinning This menu option is only available is you have been configured by the system administrator to be able to use mobile twinning. · The addition of a button set to the Twinning function is recommended, contact your system a[...]

  • Page 128

    1400 Series Phone User Guide Page 128 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 18.3 Redial Mode You can select whether your phone uses the redial list or last call redial mode. 1. Press the Features soft key if shown. · To access the menu during a call, press the right arrow key or press the PHONE key and then press the Features soft[...]

  • Page 129

    1400 Series Phone User Guide Page 129 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings: Redial Mode 18.4 En-Bloc Dialing By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system. You cannot correct the digits you [...]

  • Page 130

    1400 Series Phone User Guide Page 130 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 18.6 Auto Lock Rather than logging out, you can lock your phone. You can either lock your phone manually using the steps below or have it automatically locked after a period of phone inactivity. When your phone is locked: · It can only be used to make inte[...]

  • Page 131

    1400 Series Phone User Guide Page 131 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings: Auto Lock 18.7 Ringer Controls This section covers controls for adjusting the ringing used by your phone. · Switch the Ringer On/Off · Flash the message lamp for calls (Visual Alerting) · Audible Alerting On/Off · Coverage Ring · Ring S[...]

  • Page 132

    1400 Series Phone User Guide Page 132 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 18.7.2 Visual Alerting The message waiting lamp at the top-right corner of the phone can also be used to indicate when you have a call alerting your phone. The lamp is flashed to indicate a call waiting to be answered. 1. Press the MENU button. 2. Use the u[...]

  • Page 133

    1400 Series Phone User Guide Page 133 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings: Ringer Controls 18.7.5 Ring Sound Calls are presented with a number of different ring patterns. · Internal Calls: Repeated single ring. · External Calls: Repeated double ring. · Ringback/Return Calls: Repeated single-ring followed by two [...]

  • Page 134

    1400 Series Phone User Guide Page 134 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 18.7.6 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. 1. With the phone idle or ringing, press the key. 2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a f[...]

  • Page 135

    1400 Series Phone User Guide Page 135 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings: Ringer Controls 18.8 Display Controls This section covers controls for adjusting the phones display and the information shown on the display. · Display Brightness Adjust the brightness of the display. · Display Contrast Adjust the contrast[...]

  • Page 136

    1400 Series Phone User Guide Page 136 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 18.8.3 Call Timer Display When you have calls alerting on appearance buttons, the phone can include a timer in the appearance details shown on the display. The timer shows how long the call has been alerting and, if you answer the call, resets to show how l[...]

  • Page 137

    1400 Series Phone User Guide Page 137 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings: Display Controls 18.8.5 Display Language The system administrator can configure which languages are available for use by the phone for its own menus. Up to 5 languages can be made available. Though the phone's menu you can select which [...]

  • Page 138

    1400 Series Phone User Guide Page 138 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 18.8.6 Display Name You can select what information is displayed on the top line of the phone display when the phone is idle. Normal idle phone display showing extension number, time and date. Optional idle phone display showing extension number and name. 1[...]

  • Page 139

    1400 Series Phone User Guide Page 139 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings: Display Controls 18.8.8 Show Call Waiting By default, when you are connected on a call, the display will show details of that call. In order to see details of a another call such as a held call or a waiting call you need to scroll the displa[...]

  • Page 140

    1400 Series Phone User Guide Page 140 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 18.9 Volume and Sound This section covers controls that relate to the various sounds that your phone uses and to the volume. These are in addition to the ringer controls available. · Button Click Turn the phone menu key click on or off. · Error Tones Turn[...]

  • Page 141

    1400 Series Phone User Guide Page 141 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings: Volume and Sound 18.9.1 Button Clicks While using the phone menus, the phone can provide a key press confirmation click sound. This can be turned off if it is annoying. 1. Press the MENU button. 2. Press the Select soft key. 3. Use the up an[...]

  • Page 142

    1400 Series Phone User Guide Page 142 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 18.9.6 Speaker Volume While talking handsfree via the phone's speaker, you can adjust the volume of the incoming call. 1. With the call connected on the speaker, press the key. 2. Use the + plus and – minus keys to adjust the volume. 3. The display w[...]

  • Page 143

    1400 Series Phone User Guide Page 143 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Phone Settings: Volume and Sound[...]

  • Page 144

    [...]

  • Page 145

    1400 Series Phone User Guide Page 145 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Status Menu Chapter 19.[...]

  • Page 146

    1400 Series Phone User Guide Page 146 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 19. Status Menu The Status menu is not always visible. It is shown when you have any special call routing features active. For example do not disturb switched on. It is also shown if the system administrator has given you the rights to change the status of [...]

  • Page 147

    1400 Series Phone User Guide Page 147 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Status Menu: Follow Me To 19.3 Follow Me Here If other users has a follow me set to you phone, you can clear or change the setting through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a call, press the PHONE key a[...]

  • Page 148

    1400 Series Phone User Guide Page 148 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 19.5 Forward On No Answer If your phone is set to forward on no answer , you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a call, press the PHONE key and then press[...]

  • Page 149

    1400 Series Phone User Guide Page 149 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Status Menu: Forward Unconditional 19.7 Forwarded Here This option allows you to see the names of users who are currently forwarding calls to you. It includes forward unconditional, forward on no answer and forward on busy. A separate entry is shown for eac[...]

  • Page 150

    1400 Series Phone User Guide Page 150 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 19.10 Mobile Twinning If you have been configured as a mobile twinning user, you can use the status menu to switch mobile twinning mode off. 1. Press the Status soft key if shown. To access the status menu during a call, press the PHONE key and then press t[...]

  • Page 151

    1400 Series Phone User Guide Page 151 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Short Codes Chapter 20.[...]

  • Page 152

    1400 Series Phone User Guide Page 152 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 20. Short Codes Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. Your system administrator will confirm any additional short codes that they may have configured fo[...]

  • Page 153

    1400 Series Phone User Guide Page 153 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Short Codes: Forwarding · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. · Set the Forward Unconditional Destination: *07*N# Set the destination nu[...]

  • Page 154

    [...]

  • Page 155

    1400 Series Phone User Guide Page 155 15-601040 Issue 06d (Monday, March 19, 2012) IP Office System Administration Chapter 21.[...]

  • Page 156

    1400 Series Phone User Guide Page 156 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 21. System Administration If necessary, the system administrator can configure you as a 'system phone' user. This allows you to perform a range of functions that help maintain your phone system. From the System Administration menu, you can do the [...]

  • Page 157

    1400 Series Phone User Guide Page 157 15-601040 Issue 06d (Monday, March 19, 2012) IP Office System Administration: Checking the System and Software Version 21.2 Checking the Time Settings When the phone system is configured to get the time automatically from a time server, you can view the settings through the phone. The details include the addres[...]

  • Page 158

    1400 Series Phone User Guide Page 158 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 21.4 Setting the Time The process below can be used when the telephone system does not obtain the time and date automatically. On systems that are configured to obtain the time automatically, the current time server settings can be displayed. 1. Press the F[...]

  • Page 159

    1400 Series Phone User Guide Page 159 15-601040 Issue 06d (Monday, March 19, 2012) IP Office System Administration: Setting the Time Offset 21.6 System Shutdown You can shutdown the telephone system for a specified number of minutes. Note that this is not a polite shut-down, once you have confirmed the action, any existing calls and services using [...]

  • Page 160

    1400 Series Phone User Guide Page 160 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 21.7 Memory Card Management The telephone system can be fitted with an additional memory card or cards which are used for various functions. The memory card menu allows you to check the status of the card or cards fitted to your telephone system and to perf[...]

  • Page 161

    1400 Series Phone User Guide Page 161 15-601040 Issue 06d (Monday, March 19, 2012) IP Office System Administration: Memory Card Management 21.8 System Alarms If you have been configured as a system administrator (also called a system phone user), an S on the phone's display indicates a system alarm message. While you are not expected to be abl[...]

  • Page 162

    [...]

  • Page 163

    1400 Series Phone User Guide Page 163 15-601040 Issue 06d (Monday, March 19, 2012) IP Office The Phone Menus Chapter 22.[...]

  • Page 164

    1400 Series Phone User Guide Page 164 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 22. The Phone Menus This section gives summaries of the phone menus. · Features Menu This menu allows you to change a number of your user settings. · Self-Administer Menu This is a sub-menu of the Features menu. It allows you to assign functions to the fe[...]

  • Page 165

    1400 Series Phone User Guide Page 165 15-601040 Issue 06d (Monday, March 19, 2012) IP Office The Phone Menus: 22.1 Features Menu This menu is accessed by pressing the Features soft key. It can be used to access a range of user settings. To exit the whole user menu and return to the appearance menu, press the PHONE/EXIT button or, if displayed, pres[...]

  • Page 166

    1400 Series Phone User Guide Page 166 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Access Control The system administrator controls whether you can access some of the menus. Others are only available if certain perquisites are met: · While the phone is locked , the Features menu cannot be accessed to change user settings. · The system a[...]

  • Page 167

    1400 Series Phone User Guide Page 167 15-601040 Issue 06d (Monday, March 19, 2012) IP Office The Phone Menus: Features Menu 22.2 Self-Administer Menu This menu is accessed by pressing the Features soft key and selecting Phone User and then Self-Administer .[...]

  • Page 168

    1400 Series Phone User Guide Page 168 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 22.3 Visual Voice Menu This menu is accessed by pressing the key. The system administrator may have configured it so that you are required to enter your voicemail code after pressing the button. The Email option is only available if configured by the system[...]

  • Page 169

    1400 Series Phone User Guide Page 169 15-601040 Issue 06d (Monday, March 19, 2012) IP Office The Phone Menus: Visual Voice Menu 22.4 Status Menu This menu is accessed by pressing the Status soft key.[...]

  • Page 170

    1400 Series Phone User Guide Page 170 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 22.5 Phone A-Menu This menu is accessed by pressing the key. It is used mainly for phone specific settings rather than your user settings. It can also be used to view details of the phones software. The following options are not used with IP Office and are [...]

  • Page 171

    1400 Series Phone User Guide Page 171 15-601040 Issue 06d (Monday, March 19, 2012) IP Office The Phone Menus: Phone A-Menu 22.6 Call Log Menu This menu is accessed by pressing the key. The diagram below summarizes the structure of the menu.[...]

  • Page 172

    1400 Series Phone User Guide Page 172 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 22.7 Contacts Menu This menu is accessed by pressing the key. This menu is used to access your own personal contacts and the system directory of contacts.[...]

  • Page 173

    1400 Series Phone User Guide Page 173 15-601040 Issue 06d (Monday, March 19, 2012) IP Office The Phone Menus: Contacts Menu 22.8 Redial Menu This menu is accessed by pressing the key. This menu is only used when you set your redial mode to List . The numbers (up to 10) shown come from your outgoing call log. 43[...]

  • Page 174

    1400 Series Phone User Guide Page 174 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 22.9 Phone Locked Menu When your phone is locked: · It can only be used to make internal and emergency calls. · None of the menus for your user settings can be accessed. · To unlock the phone requires your login code if you have configured a login code .[...]

  • Page 175

    1400 Series Phone User Guide Page 175 15-601040 Issue 06d (Monday, March 19, 2012) IP Office The Phone Menus: Phone Locked Menu 22.10 System Admin Menu This menu is only available to users who have been configured as a system phone user.[...]

  • Page 176

    1400 Series Phone User Guide Page 176 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 22.11 Error Screens Display Likely Cause NoUser This screen is displayed when there is no user currently logged in on the phone. The phone can still be used for internal and emergency calls. To login press Select . PHONE LOCKED This screen is displayed if t[...]

  • Page 177

    1400 Series Phone User Guide Page 177 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Glossary Chapter 23.[...]

  • Page 178

    1400 Series Phone User Guide Page 178 15-601040 Issue 06d (Monday, March 19, 2012) IP Office 23. Glossary 23.1 Abbreviated Ring A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a call in connected. 23.2 Appearance Button Appearance buttons are used to represent calls made and re[...]

  • Page 179

    1400 Series Phone User Guide Page 179 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Glossary: Do Not Disturb · N = No Calls (Do Not Disturb) An N is shown on your phone's display when you have do not disturb enabled. 23.10 Do Not Disturb Exceptions · These are numbers for caller's who can call you even when you are set to do no[...]

  • Page 180

    1400 Series Phone User Guide Page 180 15-601040 Issue 06d (Monday, March 19, 2012) IP Office · If you have voicemail enabled , the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been f[...]

  • Page 181

    1400 Series Phone User Guide Page 181 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Glossary: Mobile Twinning 23.25 Mobile Twinning Mobile twinning is twinning where your calls ring at both your phone and at another number which can include an external number. If you have been configured as a mobile twinning user, you can switch use of mob[...]

  • Page 182

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  • Page 183

    1400 Series Phone User Guide Page 183 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Index Index A Abbreviated ring 23, 25, 132, 178 Access Control Fallback 108, 109, 110, 111, 112, 113, 149 Follow Me 93, 94, 95, 96, 98, 99, 100, 101, 102, 146, 147, 148, 149 Forward 93, 94, 95, 96, 98, 99, 100, 101, 102, 146, 147, 148, 149 Membership 108, 1[...]

  • Page 184

    1400 Series Phone User Guide Page 184 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Diverting 18, 96, 179 Do Not Disturb 18, 103, 178 Off 104, 146 Status 104, 146 E Edit Contact 67, 69 External contact 64, 67, 69, 70 Follow me here 95, 147 En-bloc 31, 129 En-Bloc Dial 31, 129 Expansion Failure 150, 161 External 33, 65, 66 Forward 98, 99, 1[...]

  • Page 185

    1400 Series Phone User Guide Page 185 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Index Mobile Twinning Off 150 On/Off 105, 127 Status 150 More 73, 79, 80, 81 Music on hold 47, 57 N N 18, 103, 178 New Contact 44, 68, 76 Night Service Automatic 110, 111, 112, 149 No answer Forward status 100, 148 No Calls 18, 103, 178 No ring 23, 25, 132,[...]

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  • Page 187

    1400 Series Phone User Guide Page 187 15-601040 Issue 06d (Monday, March 19, 2012) IP Office[...]

  • Page 188

    1400 Series Phone User Guide Page 188 15-601040 Issue 06d (Monday, March 19, 2012) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to t[...]