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Avaya 15-601076 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    15-601076 Issue 06a - (16 July 2009) 2410/5410 Phone User Guide IP Office[...]

  • Page 2

    2410/5410 Phone Page 2 15-601076 Issue 06a (16 July 2009) IP Office © 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this docu[...]

  • Page 3

    2410/5410 Phone Page 3 15-601076 Issue 06a (16 July 2009) IP Office Contents Contents The Telephone 1. ..................................................................... 9 1.1 Call Appearance Keys ..................................................................... 10 1.2 Call Appearance Key Icons ...............................................[...]

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  • Page 5

    2410/5410 Phone Page 5 15-601076 Issue 06a (16 July 2009) IP Office The Telephone Chapter 1.[...]

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  • Page 7

    2410/5410 Phone Page 7 15-601076 Issue 06a (16 July 2009) IP Office The Telephone: 1. The Telephone This guide covers the use of the 2410 and 5410 phones on IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems. 1. Display, Call Appearance and Feature [...]

  • Page 8

    2410/5410 Phone Page 8 15-601076 Issue 06a (16 July 2009) IP Office active. Note that while the speakerphone is active the handset is muted. 12. EXIT: Returns you to the main call handling screen. 13. Softkeys : Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. [...]

  • Page 9

    2410/5410 Phone Page 9 15-601076 Issue 06a (16 July 2009) IP Office The Telephone: 1.1 Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'Call Appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An underscored call appearance [...]

  • Page 10

    2410/5410 Phone Page 10 15-601076 Issue 06a (16 July 2009) IP Office 1.2 Call Appearance Key Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on HOLD) of each call. Icons also indicate whether a feature has been activated for a particular button. · Incoming Call: A symbol next to a [...]

  • Page 11

    2410/5410 Phone Page 11 15-601076 Issue 06a (16 July 2009) IP Office The Telephone: Logging On 1.4 Logging Off If you have been allocated a login code, you can log your phone off to prevent unauthorized use during an absence, or for privacy purposes. If you are logging off from another extension, the system will log you back in at your home extensi[...]

  • Page 12

    2410/5410 Phone Page 12 15-601076 Issue 06a (16 July 2009) IP Office 1.6 The Display B Phone Locked: Internal calls only. D Call Forwarding On: See Call Forwarding . G In Group: You can enable/disable group membership. H Held Call: Shows the number of held calls. See Hold. N Do Not Disturb On: See Do Not Disturb . NoUser No User: The extension is n[...]

  • Page 13

    2410/5410 Phone Page 13 15-601076 Issue 06a (16 July 2009) IP Office Call Handling Chapter 2.[...]

  • Page 14

    2410/5410 Phone Page 14 15-601076 Issue 06a (16 July 2009) IP Office 2. Call Handling 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears next to the associated Call Appearance key. To answer an incoming call: Do one of the following: · If you are not active on another call, answer t[...]

  • Page 15

    2410/5410 Phone Page 15 15-601076 Issue 06a (16 July 2009) IP Office Call Handling: Answering a Call 2.2 Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Lift the handset and dial the required number on the key pad. Remember to include the required access code (for example; 9 for an [...]

  • Page 16

    2410/5410 Phone Page 16 15-601076 Issue 06a (16 July 2009) IP Office 2.4 Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of your phone. To activate the headset and switch off the handset, press HEADSET. The lamp beside the button is illuminated when Headset Working is activated. To[...]

  • Page 17

    2410/5410 Phone Page 17 15-601076 Issue 06a (16 July 2009) IP Office Call Handling: Headset Working 2.5 Speakerphone The built-in two-way speakerphone allows you to make and answer calls without lifting your handset. Speakerphones may not operate satisfactorily in every environment; such as in noisy locations. Note that while the speakerphone is in[...]

  • Page 18

    2410/5410 Phone Page 18 15-601076 Issue 06a (16 July 2009) IP Office 2.6 Speed Dial The Speed Dial feature allows you to have the phone automatically dial calls to phone numbers stored in your personal directory. For more information about the Speed Dial facility, see Using Speed Dials . To make a call to a personal directory entry using the Speed [...]

  • Page 19

    2410/5410 Phone Page 19 15-601076 Issue 06a (16 July 2009) IP Office Call Handling: Redial 2.8 Mute During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature is most commonly used in conjunction with the Speaker phone. However, it can be used to hold an off-line conversation at any time d[...]

  • Page 20

    2410/5410 Phone Page 20 15-601076 Issue 06a (16 July 2009) IP Office 2.10 Transfer This feature allows you to transfer a call from your phone to another extension or outside number. 1. With a call in progress, press TRANSFER . 2. When you hear dial tone, dial the number to which the call is to be transferred. Then do one of the following: · To tra[...]

  • Page 21

    2410/5410 Phone Page 21 15-601076 Issue 06a (16 July 2009) IP Office Call Handling: Transfer 2.11 Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes · The number of parties allowed in a conference is controlled by your phone system. · Two Call Appearance keys are required for the confe[...]

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  • Page 23

    2410/5410 Phone Page 23 15-601076 Issue 06a (16 July 2009) IP Office Using Speed Dials Chapter 3.[...]

  • Page 24

    2410/5410 Phone Page 24 15-601076 Issue 06a (16 July 2009) IP Office 3. Using Speed Dials The phone can store up to 48 personal speed dials. To access the list of these speed dials, press any softkey then press SpDial . · The speed dial list is sorted alphabetically. · To move between pages, press and . · Press the appropriate letter key to move[...]

  • Page 25

    2410/5410 Phone Page 25 15-601076 Issue 06a (16 July 2009) IP Office Using Speed Dials: 3.1 Adding a New Speed Dial To add a new speed dial: 1. Press any Softkey. 2. Press SpDial . 3. Press Add . If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed D[...]

  • Page 26

    2410/5410 Phone Page 26 15-601076 Issue 06a (16 July 2009) IP Office 3.2 Dialling a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. To dial a speed dial number: 1. To display the speed dial directory, press SpDial . If SpDial is not shown, press any softkey. 2. To display different pages o[...]

  • Page 27

    2410/5410 Phone Page 27 15-601076 Issue 06a (16 July 2009) IP Office Using Speed Dials: Deleting a Speed Dial 3.4 Editing a Speed Dial To edit a speed dial: 1. Press SpDial . If SpDial is not shown, press any . 2. Press Edit . 3. Select the speed dial entry you want to edit. To display different pages of speed dials, press and or key the first lett[...]

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  • Page 29

    2410/5410 Phone Page 29 15-601076 Issue 06a (16 July 2009) IP Office Using the Call Log Chapter 4.[...]

  • Page 30

    2410/5410 Phone Page 30 15-601076 Issue 06a (16 July 2009) IP Office 4. Using the Call Log The phone maintains a call log. To access, press any softkey, then press Log . This log can store up to 48 entries. These can be a combination of incoming answered calls, incoming unanswered (missed) calls and outgoing calls. You can select which types of cal[...]

  • Page 31

    2410/5410 Phone Page 31 15-601076 Issue 06a (16 July 2009) IP Office Using the Call Log: 4.1 Setting Which Calls are Logged Caution · If you change the call log settings, any call details already in the call log that no longer match the selection are deleted. To set which calls are logged: 1. To exit any other mode, press EXIT and then press any b[...]

  • Page 32

    2410/5410 Phone Page 32 15-601076 Issue 06a (16 July 2009) IP Office 4.2 Viewing the Call Log To view the call log: 1. Press Log . If Log is not shown, press any . 2. By default, Missed calls are displayed first. You can select from InAns or Outgo . Alternatively, press More and select All to display all three options. To return to Missed or InAns [...]

  • Page 33

    2410/5410 Phone Page 33 15-601076 Issue 06a (16 July 2009) IP Office Using the Call Log: Making Calls from the Call Log 4.4 Saving a Call Log Entry to Your Speed Dial List To save a Call Log Entry to your Speed Dial List: 1. Press Log . If Log is not shown, press any . 2. As default, Missed calls are displayed first. You can select from InAns or Ou[...]

  • Page 34

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  • Page 35

    2410/5410 Phone Page 35 15-601076 Issue 06a (16 July 2009) IP Office Using Visual Voice Chapter 5.[...]

  • Page 36

    2410/5410 Phone Page 36 15-601076 Issue 06a (16 July 2009) IP Office 5. Using Visual Voice Visual Voice gives you access to your mailbox using softkeys and, by using the associated feature keys, a more user- friendly option control. Note · Visual Voice is only available if Voicemail Pro or Embedded are installed in IP Office. Visual Voice is acces[...]

  • Page 37

    2410/5410 Phone Page 37 15-601076 Issue 06a (16 July 2009) IP Office Using Visual Voice: 5.1 Listen to Voicemail To listen to your Voicemails or your Group Voicemails: 1. Press Voice . 2. Press Listen (for your messages) or <group name> (for your hunt group messages),for example, Sales (25). 3. When prompted, key in the password. If your exte[...]

  • Page 38

    2410/5410 Phone Page 38 15-601076 Issue 06a (16 July 2009) IP Office 5.2 Send a Voicemail To send a message to another person or Group: 1. Press Voice. 2. Press Message and dial the extension of the person or Group. 3. Press Message again. The soft-key Record is displayed. 4. Press Record. The Stop soft-key is displayed. 5. Record your message and [...]

  • Page 39

    2410/5410 Phone Page 39 15-601076 Issue 06a (16 July 2009) IP Office Using Visual Voice: Voicemail Transfer 5.4 Changing Your Greeting You can listen to, change and save your personal greeting. Note · Visual Voice only modifies your Personal Greeting for All Calls. To change your mailbox greeting: 1. Press Voice . 2. Press Greeting . The following[...]

  • Page 40

    2410/5410 Phone Page 40 15-601076 Issue 06a (16 July 2009) IP Office 5.6 Email Alerts The Email option is displayed if: · You have Voicemail pro installed and · Voicemail Email has been configured for you. To view or change the current email alert status: 1. Press Voice . 2. Press Email . You will be prompted for your current voicemail password. [...]

  • Page 41

    2410/5410 Phone Page 41 15-601076 Issue 06a (16 July 2009) IP Office Changing Options Chapter 6.[...]

  • Page 42

    2410/5410 Phone Page 42 15-601076 Issue 06a (16 July 2009) IP Office 6. Changing Options 6.1 Changing Ring Options The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. Th[...]

  • Page 43

    2410/5410 Phone Page 43 15-601076 Issue 06a (16 July 2009) IP Office Changing Options: Changing Ring Options 6.2 Adjusting the Display Contrast You can adjust the contrast level on the phone display. You can choose from among fifteen levels of contrast. To adjust the display contrast: 1. Press EXIT to exit any other mode, then press any below the d[...]

  • Page 44

    2410/5410 Phone Page 44 15-601076 Issue 06a (16 July 2009) IP Office 6.5 Using Self Test Self Test can be used to display information about the phone and to check operation of the lamps and display. The information may be required by your system administrator. To perform a self test: 1. To exit any other mode, press EXIT and then press any below th[...]

  • Page 45

    2410/5410 Phone Page 45 15-601076 Issue 06a (16 July 2009) IP Office Changing Options: Language 6.7 Automatic Gain Control (AGC) Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. To access Automatic Gain Control: 1. To exit any other mode, press EXIT and then press any be[...]

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  • Page 47

    2410/5410 Phone Page 47 15-601076 Issue 06a (16 July 2009) IP Office Function Keys Chapter 7.[...]

  • Page 48

    2410/5410 Phone Page 48 15-601076 Issue 06a (16 July 2009) IP Office 7. Function Keys Both the , function keys and soft keys can be used to access a range of system features. The display adjacent to the key shows the feature name. Some of these features are default features supported by the phone (e.g. SpDial , Log , Option and Label on the soft ke[...]

  • Page 49

    2410/5410 Phone Page 49 15-601076 Issue 06a (16 July 2009) IP Office Function Keys: 7.1 Function Key Programming If any one of the keys on the phone is programmed with an Admin or Admin 1 feature key, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your system admin[...]

  • Page 50

    2410/5410 Phone Page 50 15-601076 Issue 06a (16 July 2009) IP Office In addition to the above, there is a key labeled Expl? This key enables you to change the display from the shorthand version displayed at default to a longhand version. See Shorthand Programming Mode and Longhand Programming respectively. Admin1: The programmable functions availab[...]

  • Page 51

    2410/5410 Phone Page 51 15-601076 Issue 06a (16 July 2009) IP Office Function Keys: Function Key Programming 7.2 Shorthand Programming Mode 1. Press Admin or Admin 1 . See Function Key Programming . 2. The Admin or Admin1 menu appears, similar to the following: Admin Pages With the exception of Expl? , the names shown are the features that you can [...]

  • Page 52

    2410/5410 Phone Page 52 15-601076 Issue 06a (16 July 2009) IP Office 7.3 Longhand Programming Mode 1. Press Admin or Admin 1 . See Display Key Programming . 2. To switch to longhand programming mode, press Expl? . 3. Press Next until the required function required is shown, then press Selct . 4. If the function requires some data to be entered, [ ][...]

  • Page 53

    2410/5410 Phone Page 53 15-601076 Issue 06a (16 July 2009) IP Office Function Keys: Longhand Programming Mode 7.4 Changing Function Key Labels You can replace the default label shown for any function key with you own custom label of up to 13 characters. To change the function key labels: 1. To exit any other mode, press EXIT and then press any belo[...]

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  • Page 55

    2410/5410 Phone Page 55 15-601076 Issue 06a (16 July 2009) IP Office System Features Chapter 8.[...]

  • Page 56

    2410/5410 Phone Page 56 15-601076 Issue 06a (16 July 2009) IP Office 8. System Features As well as your phones specific features, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you h[...]

  • Page 57

    2410/5410 Phone Page 57 15-601076 Issue 06a (16 July 2009) IP Office System Features: Call Forwarding 8.3 Divert You can divert your calls to another extension using Follow Me . Unlike Forward , Follow me can only be used to divert calls to another internal extension on the same IP Office. Note · If you do not answer calls at the temporary extensi[...]

  • Page 58

    2410/5410 Phone Page 58 15-601076 Issue 06a (16 July 2009) IP Office 8.4 Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: · To switch Do Not Disturb on (with or without exceptions), dial *08 . An N is displayed. T o switch it off, dial *09 . · To add a number to the exception [...]

  • Page 59

    2410/5410 Phone Page 59 15-601076 Issue 06a (16 July 2009) IP Office System Features: Parking Calls 8.6 Private Call The Private Call feature is used to prevent any intrusions during the call. Private call can be activated either before or during a call and will set the phone status to 'cannot be intruded' until you switch the Private Cal[...]

  • Page 60

    2410/5410 Phone Page 60 15-601076 Issue 06a (16 July 2009) IP Office 8.8 Default Short Codes The following are the normal default short codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N , where shown, should be replaced by the appropriate number. For example, with *07*N# ,[...]

  • Page 61

    2410/5410 Phone Page 61 15-601076 Issue 06a (16 July 2009) IP Office Index Index A Adding New Speed Dial 25 Adjusting Display Contrast 43 AGC 45 All Logged Calls Erasing 33 Answer Call 14 Automatic Gain Control 45 C Call Answer 14 Clearing 15 Make 15 Making 32 Parking 58 Call Appearance Key Icons 10 Call Appearance Keys 9 Call Forwarding 56 Call Lo[...]

  • Page 62

    2410/5410 Phone Page 62 15-601076 Issue 06a (16 July 2009) IP Office W Which Calls Setting 31 Y Your Greeting Changing 39 Your Mailbox Password Changing 39 Your Speed Dial List 33[...]

  • Page 63

    2410/5410 Phone Page 63 15-601076 Issue 06a (16 July 2009) IP Office[...]

  • Page 64

    2410/5410 Phone Page 64 15-601076 Issue 06a (16 July 2009) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specificatio[...]