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Avaya 7940 manuel d'utilisation

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Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Avaya 7940 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Avaya 7940 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Avaya 7940
- nom du fabricant et année de fabrication Avaya 7940
- instructions d'utilisation, de réglage et d’entretien de l'équipement Avaya 7940
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Avaya 7940 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Avaya 7940 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Avaya en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Avaya 7940, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Avaya 7940, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Avaya 7940. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    © 2006 Avay a Inc. All rights reserved. Configuring a Cisco 7960/7940 SIP Phone for use with Avaya SIP Solutions Configuring a Cisco 7960/7940 SIP Phone for use with Avaya SIP Solutions June 12, 2006[...]

  • Page 2

    2 © 2006 Avay a Inc. All rights reserved. Agenda Lab Topology Overview Relevant Cisco Product Documentation Links Converting/Upgrading a Cisco 7960/7940 SIP phone for use with Avaya SIP Solutions (post 5.3 firmware) Converting/Upgrading a Cisco 7960/7940 SIP phone for use with Avaya SIP Solutions (pre-5.3 firmware) Upgrade Notes Additional Miscell[...]

  • Page 3

    3 © 2006 Avay a Inc. All rights reserved. ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE*** Please read through this complete presentation BEFORE attempting the conversion/upgrade process ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE***[...]

  • Page 4

    4 © 2006 Avay a Inc. All rights reserved. Foreword: This presentation is part of an overall series of PowerPoint and Camtasia Studio Flash Recordings This PowerPoint presentation is part of a series of PowerPoint presentations and Camtasia Studio Flash Recordings covering: – Episode 1 - Overview of Documentation/Call Flo ws – Episode 2 - SES 3[...]

  • Page 5

    © 2006 Avay a Inc. All rights reserved. Lab Topology Overview Lab Topology Overview[...]

  • Page 6

    6 © 2006 Avay a Inc. All rights reserved.[...]

  • Page 7

    © 2006 Avay a Inc. All rights reserved. Relevant Cisco Product Documentation Relevant Cisco Product Documentation[...]

  • Page 8

    8 © 2006 Avay a Inc. All rights reserved. Relevant Cisco Product Documentation Release Notes for Cisco SIP IP Phone 7940/7960 Release 7.4 Cisco SIP IP Phone Administrator Guide, Versions 6.x and 7.x Converting a Cisco 7940/7960 CallMan ager Phone to a SIP Phone and the Reverse Proc ess Using the Cisco IP Phone 7940/7960 Cisco IP Phone 7960 and 794[...]

  • Page 9

    © 2006 Avay a Inc. All rights reserved. Configuring a Cisco 7960/7940 SIP phone for user with Avaya SIP Solutions (*For Cisco 7960/7940’s r unning 5.3 or later firmware) Configuring a Cisco 7960/7940 SIP phone for user with Avaya SIP Solutions (*For Cisco 7960/7940 (*For Cisco 7960/7940 ’ ’ s running 5.3 or s running 5.3 or later later firmw[...]

  • Page 10

    10 © 2006 Avay a Inc. All rights reserved. For this lab, the 7960 was running existing SKINNY (SCCP) firmware Version 7.2 (4.0) – details below Model Number: CP-7960G MAC Address: 00-09-43-66-53-83 AppLoad ID: P00307020400 Boot Load: PC03A300 Version: 7.2 (4.0)[...]

  • Page 11

    11 © 2006 Avay a Inc. All rights reserved. After the upgrade, the 7960 is running SIP 7.4 firmware – details below Model Number: CP-7960G MAC Address: 00-09-43-66-53-83 AppLoad ID: POS3-07-4-00 Boot Load: PC03A300 DSP Load ID: PS03AT45[...]

  • Page 12

    12 © 2006 Avay a Inc. All rights reserved. A Note about the .cnf filename extension in Windows The .cnf extension utilized by th e Cisco SIP configuration files, SIPDefault.cnf and SIPMacAddress. cnf is an extension already associated with the Windows terminal program, Hyperterm. By Default, Hyperterm hides the .cnf extension If you would like the[...]

  • Page 13

    13 © 2006 Avay a Inc. All rights reserved. A Note about the .cnf filename extension in Windows - c ontinued[...]

  • Page 14

    14 © 2006 Avay a Inc. All rights reserved. Installation Step by Step…(5.3 or later firmware) 1. Download the 7.4 Firmware from the Cisco Web Site Here – P0S3-07-4-00.zip 2. Download the SIPDefault.cnf and SIPMacAddress.cnf Here – SIPmacaddress.cnf -Generic Phone Specific SIPmacaddress.cnf File – SIPDefault.cnf - Generic SIPDefault.cnf Conf[...]

  • Page 15

    15 © 2006 Avay a Inc. All rights reserved. Installation Step by Step…(5.3 or later firmware) cont.. 5. Rename the SIPmacaddress.cnf file to SIP + the MAC address of your 7960 SIP phone (the lab 7960’s MAC address is: 00-09-43-66-53-83). All alpha characters are UPPERCASE (the .cnf is lowercase) – SIP000943665383.cnf 6. Make the edits detaile[...]

  • Page 16

    16 © 2006 Avay a Inc. All rights reserved. Installation Step by Step…(5.3 or later firmware) cont.. 9. Create the ringlist.dat file as deta iled in the followi ng slide titled, “ Creation of ringlist.dat (stored in the /tftpboot directory) ” and copy it into the /tftpb oot directory of your TFTP server. Note: The ringlis t.dat file is option[...]

  • Page 17

    17 © 2006 Avay a Inc. All rights reserved. Upgrade Screenshot 7960 SCCP -> 7960 SIP 7.4 • IP Address 192.168.1.70 is the Cisco 7960 SIP Phone •Ringlist.dat was not utilized for this example[...]

  • Page 18

    © 2006 Avay a Inc. All rights reserved. *Upgrading from a pre-5.3 version of 7960/7940 firmware *Upgrading from a pre-5.3 version of 7960/7940 firmware * Assumption: Your Firmware Release is later then Release 2.3[...]

  • Page 19

    19 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco SIP releases) •There are incremental firmware steps required when upgrading from older SIP/SCCP firmware releases (pre 5.3) to the currently supported 7.4 SIP firmware release. For example, SCCP firmware vers ion 5.0(4.0) to SIP 7.4 in this c[...]

  • Page 20

    20 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 1. Downlo ad the 5.3 and 7.4 Firmwa re from the Cisco Web Site Here – P0S3-05-3-00.zip – P0S3-07-4-00.zip 2. Download the SIPDefault.cn f and SIPMacAddress.cnf from the Cisco Web Site Here – [...]

  • Page 21

    21 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 5. Rename the SIPmacaddress.cnf file to SIP + MAC address of your 7960 SIP phone (the lab 7960’s MAC address is: 00-09-43-66-53-83). All alpha characters are UPPERCASE (the .cnf is lowercase) –[...]

  • Page 22

    22 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 9. Create the ringlist.dat file as detai led in the following slide titled, “ Creation of ringlist.dat (stored in the /tftpboot directory) ” and copy it into the /tftpboot directory of your TFT[...]

  • Page 23

    23 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 16. Edit the SIPdefault.cnf file and make sure the following line item is changed back: – From this: image_version: P0S3-05-3-00 – To this: image_version: P0S3-07-4-00 17. Power cycle the phone[...]

  • Page 24

    © 2006 Avay a Inc. All rights reserved. SIPDefault.cnf and SIPMacAddress.cnf Edits SIPDefault.cnf and SIPMacAddress.cnf Edits[...]

  • Page 25

    25 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPDefault.cnf # Image Version – image_version: POS3-07-4-00 # Proxy Server – proxy1_address: “example.com“ ; Can be dotted IP or FQDN # Proxy Server Port (default – 5060) – proxy1_port: 5060 # Proxy Registration (0-disable (default), 1-enable) – proxy_registe[...]

  • Page 26

    26 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPDefault.cnf (continued) # Do Not Disturb Control (0-off, 1-on, 2-off with no user control, 3-on with no user control) – dnd_control: 0 # Outbound Proxy Support – outbound_proxy: “192.168.1.77” ; restricted to dotted IP or DNS A record only – outbound_proxy_port[...]

  • Page 27

    27 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPmacaddress.cnf # SIP Configuration Generic File # Line 1 appearance – line1_name: 55001 # Line 1 Registration Authentication – line1_authname: “55001" # Line 1 Registration Password – line1_password: “123456" # Line 2 appearance – line2_name: 55001 [...]

  • Page 28

    28 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPmacaddress.cnf (continued) # Line 1 Display Name (Display name to use for SIP messaging) – line1_displayname: “Jim Cantwell” # Line 2 Display Name (Display name to use for SIP messaging) – line2_displayname: “Jim Cantwell” # Phone Prompt (The prompt that wi l[...]

  • Page 29

    29 © 2006 Avay a Inc. All rights reserved. Creation of dialplan.xml (stored in the /tftpboot directory along with the SIP phone firmware) <DIALTEMPLATE> <TEMPLATE MATCH=“5...." Timeout="0" User="Phone" Rewrite="%s"/> <TEMPLATE MATCH="9,1.........." Timeout="0" Tone="Bellc[...]

  • Page 30

    30 © 2006 Avay a Inc. All rights reserved. Creation of dialplan.xml (store in the /tftpboot directory along with SIP phone firmware) continued… • A secondary dial tone is invoked by the comma cha racter (tone n ames below)- see example of use on pr evious slide, i.e. tone=B ellcore-Inside (default is BellCore-Outide) • How to Create Dial Pla[...]

  • Page 31

    31 © 2006 Avay a Inc. All rights reserved. Creation of ringlist.dat (stored in the /tftpboot directory) This file contains a list of the files with the ring tones and a label displayed to the user on t he phone. From the phone s elect Settings : Ring Type. This file is optional. Format: – Ring Tone Name <tab> filename • AT&T 1 ring_a[...]

  • Page 32

    © 2006 Avay a Inc. All rights reserved. Upgrade Notes Upgrade Notes[...]

  • Page 33

    33 © 2006 Avay a Inc. All rights reserved. Notes Verify that the phone icon located next to each defined line appearance does not have an “X” next to it, indica ting that registration has occurred. If the “X” appears, check that the proxy server address is set to the correct domain name, the outbound proxy IP address and port number are co[...]

  • Page 34

    34 © 2006 Avay a Inc. All rights reserved. Additional Notes The Cisco IP 7960G phone supports 1 to 6 line appearances, the Cisco IP 7940G phone supports 1 to 2. This lab uses 2 line appearances for the 7960G. The number of line appear ances takes away from the speed dial appearances. This lab uses the Jim Cantwell a ccount provisioned on the Avaya[...]

  • Page 35

    35 © 2006 Avay a Inc. All rights reserved. Additional Notes The Cisco 7960G/7940G supports only SIP/UDP The MAC address for the 7960/7940 sets are located on a sticker underneath the phone The Cisco 7960G/7940G supports TFTP for centralized configuration. All firmware files and configuration files should be placed in the TFTP root directory ( tftp[...]

  • Page 36

    36 © 2006 Avay a Inc. All rights reserved. Additional Notes – Required DHCP Options The Cisco SIP phones can use DHCP to obtain their IP addresses. Scope Configuration options are as follows: – dhcp option #1 (IP subnet mask) – dhcp option #3 (default IP gateway) – dhcp option #6 (DNS server IP address) – dhcp option #15 (domain name) ?[...]

  • Page 37

    © 2006 Avay a Inc. All rights reserved. Additional Miscellaneous Slides Additional Miscellaneous Slides[...]

  • Page 38

    38 © 2006 Avay a Inc. All rights reserved. CM “change locations” form an d certain SIP x-fer scenarios[...]

  • Page 39

    39 © 2006 Avay a Inc. All rights reserved. From the “ Cisco IP Phone 7960 and 7940 Firmware Upgrade Matrix ” Documentation The universal application lo ader allows the system a dminis trator to use SCCP, SIP, and MGCP, on the same network. To do this, a hunt algorithm is employed that searches for multiple configuration files. Depe nding on wh[...]

  • Page 40

    40 © 2006 Avay a Inc. All rights reserved. Useful Avaya SES SIP Debugging Tips From SES 3.1 * SP1 from bash shell prompt - tethereal – tethereal -i eth0 -R sip – tethereal -i eth0 -R sip -V (verbose) – tethereal -i eth0 -R tcp.port== 5061 (you wont be able to read the encrypted SIP packets but you c an see if packets are flowing between SES [...]

  • Page 41

    © 2006 Avay a Inc. All rights reserved. Avaya Solution and Interoperability Lab Application Note Avaya Solution and Interoperability Lab Application Note[...]

  • Page 42

    42 © 2006 Avay a Inc. All rights reserved. Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manage r, and Cisco 7940/7960 SIP Telephones - Issue 1 .1 (Double Click embedded PDF Below) ** Click Here to check for the latest Avaya Application Notes[...]

  • Page 43

    © 2006 Avay a Inc. All rights reserved. Thank You! Thank You![...]