Nortel Networks Modular ICS 4.0 manuel d'utilisation

Norstar, Meridian and Companion are trademarks of Northern Telecom © Northern Telecom 1998 Modular ICS 4.0 System Coordinator Guide 1-800-4 NORTEL www.nortel.com/norstar P0881591 Issue 01 Printed in Canada p0881591.book Page 1 Wednesday, August 19, 1998 6:43 PM[...]

p0881591.book Page 2 Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Table of Contents Getting started with Norstar 1 Using this guide 1 Understanding programming 2 Before you start 3 What you’ll need to do programming 3 Using Buttons 4 Using the buttons under the display 5 The programming overlay 6 A map for working in programming 7 Starting and ending a [...]

ii / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Hearing aid compatibility 33 Viewing information about a call on the display 34 Using Call Information for a par ticular call 34 Displaying Call Information before or after answering 35 Displaying Call Information for a call on hold 35 Making Call Display information [...]

Table of Contents / iii P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making calls 53 Choosing a line using a line button 55 Line pools 55 Using a line pool to make a call 56 Programming a memor y button with a line pool feature code 56 Making calls from an ISDN terminal 57 Changing how you dial your calls 57 Using Standard dial 57 Usi[...]

iv / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Listening on hold 73 Holding a call exclusively 74 Using Call Queuing 74 Transferring calls 75 Using the transfer feature 75 T ransferring a call 75 T ransferring exter nal calls 76 Canceling a transfer 76 Using Camp-on 78 Parking a call 79 Retrieving a parked call 80[...]

Table of Contents / v P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Sending messages 98 Sending a message 98 Canceling a message you have sent 100 Viewing your messages 100 Replying to a message 100 Replying to a message using an analog telephone connected to an ASM 101 Removing items from your message list 102 Removing items from your[...]

vi / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Spanish 116 Programming a feature code onto a memory button 116 Programming feature buttons 117 Erasing a feature button 117 Applying button cap labels 118 T ypes of button caps 119 Identifying the telephones 119 Norstar default button assignments 120 Rules of default[...]

Table of Contents / vii P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Telephone features 147 Installing Norstar telephones 147 Naming a telephone or a line 149 Moving telephones 149 Stopping calls from ringing at your telephone using Do Not Disturb (DND) 150 Stopping calls 150 Refusing to answer a call 150 Canceling Do Not Disturb 150 [...]

viii / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Group 4 fax 163 Remote LAN access 163 Leased line backup 163 LAN to LAN bridging 163 Internet and database access 163 Using System features 165 Using alternate or scheduled services 165 Preventing certain calls from being made 165 Making additional telephones ring 1[...]

Table of Contents / ix P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Run/Stop 183 W ait for Dial T one 184 Using pulse dialing for a call 184 Using your Norstar system from an external location 184 Controlling access to your Norstar system 185 Direct inward system access (DISA) 185 Class of Ser vice (COS) 186 Maintaining security 186 A[...]

x / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 T esting the speaker in the telephone handset 201 T esting the telephone headset 201 T esting the telephone speaker 201 T esting the power supply to a telephone 202 Common feature displays 203 Index 209 p0881591.book Page x Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide / 1 Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide The person who is responsible for adding or moving telephones or making changes to the system is called the system c[...]

2 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Understanding programming When your system is installed, your installer or customer service representative programs it to work with your telephone lines, with your private network, if you have one, and with optional equipment. They customize the system for y[...]

Getting started with Norstar / 3 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Before you start Before you begin programming, plan what changes you want to make. Record the changes in the Norstar Programming Record so that you have the information at hand. For example, if you are going to program system speed dial numbers, fill out the[...]

4 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Buttons The two-line telephone you use for everyday calling is used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration. The next illustration numbers the buttons that are used for both day-to-day co[...]

Getting started with Norstar / 5 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The M7324 is different from the M7310 in two ways: it does not have dual memory buttons (item 5) or a shift button (item 6). Using the buttons under the display The three display buttons are used both for telephone features and programming, but what each but[...]

6 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The programming overlay When you begin programming, a group of buttons on the telephone become the buttons for moving through programming headings and settings. The programming overlay is a paper cutout (found at the back of this guide) that shows the direct[...]

Getting started with Norstar / 7 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Programming buttons are active or inactive at different stages of programming. A button is active (meaning you can use that option), when the indicator next to it is lit ( or ). A map for working in programming The programming maps on the following two pages[...]

8 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 System speed dial - Program up to 70 different telephone numbers so that people in your office can dial them with a two-digit code. Passwords - Change the password you use for programming, or erase a Call log password. On an XC system, you can also change th[...]

Getting started with Norstar / 9 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Legend: Name (grey te xt) = appears only if needed to complete programming Enter digits (italic text) = instructions or descriptions (grey bo x) = enter an extension number , line number , or speed dial number (blac k box) = items are in a list Fwd to Model [...]

10 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Sched:Night Sched:Evening Sched:Lunch Sched:Sched 4 Sched:Sched 5 Sched:Sched 6 Speed dial #:_ ˆ add/change tel# Use prime line Display digits Name Hour Minutes Y ear Month Day Sys Coord 23646 Basic 22742 Show set:_ ˆ Re-ev aluation Radios Cells Registrat[...]

Getting started with Norstar / 11 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Starting and ending a session As system coordinator the first steps in making any change to the Norstar system are always the same. Ending a session The system goes ahead with any changes you make to programming as soon as you move away from a setting, eith[...]

12 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You can see if the changes you have made to telephone programming have taken effect by pressing the UPDATE display key. The display shows you how many telephones have not been updated. Press DNs to see the specific extensions where programming changes have [...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide / 13 Frequently used programming operations The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index . Changing the time and date on the display Entering letters and numb[...]

14 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 In this example, you are changing the time to 1:30 p.m. Press CHANGE . Press the dial pad buttons to enter the hour. Use two digits for all hours. The clock on the display shows either one or two digits. The display prompts you to choose a.m. or p[...]

Frequently used programming operations / 15 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The clock controls the schedules used for services such as ringing and routing services. After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out for two minutes, the clock is two minutes be[...]

16 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Note: CLASS Trunks are required for this feature to work. Consult your customer service representative to determine if you have CLASS Trunks. This feature also allows the automatic changing between North American daylight savings and standard time[...]

Frequently used programming operations / 17 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two-digit code. To change a speed dial that already exists, follow the same steps. The new prog[...]

18 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Choose a speed dial code Add or change the telephone number Select a line for the speed dial code Press . Press three times. Press . Press . You can pick any system speed dial code between 01 and 70. Press . Press CHANGE . Use the dial pad to prog[...]

Frequently used programming operations / 19 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number. Choose what shows up on the display Program a name for a speed dial The system has a standard name to displ[...]

20 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Changing the name of a telephone Begin the programming session Change the name of a telephone Use the dial pad and --> until you have the entire name. The name can be up to 16 characters long, including spaces. Press # on the numeric dial pad t[...]

Frequently used programming operations / 21 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide If the set has already been given a name, it appears after DN: on the display. Press then . This is the name the display shows if you don’t change it. Press CHANGE . Decide what name you want to give to the telephone number. Press the telephone?[...]

22 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Changing the name of a line Begin the programming session Change the name of a line Press . Press . Press . Press . Press . Enter the three-digit number of the line you want to name. In this example, it’s line 002. This is the name the display s[...]

Frequently used programming operations / 23 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making changes to Call Forward No Answer Begin the programming session Change where a call goes when there is no answer Use the dial pad and --> until you have the entire name. The name can be up to 7 characters long, including spaces. Press to[...]

24 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Change the number of times the telephone rings before it is forwarded Press . Press . Press . Press CHANGE and enter the internal number where you want the calls to be sent. In this example, it’s 221. You can press CLR to change the destination [...]

Frequently used programming operations / 25 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making changes to Call Forward on Busy Begin the programming session Change where a call goes when a telephone is busy Tip - If the Norstar set is a member of a Hunt Group, the Call Forward no answer feature is overridden and the Hunt Group call c[...]

26 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Making Changes to Do Not Disturb on Busy When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone. Begin the programming session Press . [...]

Frequently used programming operations / 27 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Change Do Not Disturb on Busy Press . Press . Enter the internal number (intercom number) of the telephone extension. In this example, it’s 225. If the set has been given a name, it appears on the display. Press . Press . Press twice. Press CHAN[...]

28 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 For more information on Call Forward and similar settings, see “Forwarding your calls to another Norstar telephone” on page 83. What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive lis[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Answering calls Answering incoming calls with Hunt Groups Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the ap[...]

30 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Line buttons One line button for each line is assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line. The M7100 telephone has two interco[...]

Answering calls / 31 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Answering calls at a prime telephone Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or cus[...]

32 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 A CAP module is an add-on device that provides 48 extra memory or line buttons. You can connect one or two Norstar CAP modules to the telephone to increase the number of lines it can handle. When a CAP module is first plugged into your telephone, some of the module butt[...]

Answering calls / 33 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones. The indicator is on when the telephone has: • an active call • Do Not Disturb turned on The indicator is off when a[...]

34 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, [...]

Answering calls / 35 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Displaying Call Information before or after answering To find out who is calling or to display information about your current call: 1. Press . 2. Press or VIEW to display more information about an external call. Call Display information becomes available between the fir[...]

36 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is always shown at the telephone that answered the[...]

Answering calls / 37 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You may see Unknown name or Unknown number on the display if the information is not available from your telephone company. You may see Private name or Private number on the display if the caller blocks that information. Picking up a call ringing at another telephone You[...]

38 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Answering any ringing telephone using Group Pickup Your Norstar system can be divided into nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group. Press . Group Pickup cannot be used to ret[...]

Answering calls / 39 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 5. Press five times. 6. Press CHANGE at Pickup grp : to assign the telephone to pickup group 1 , 2 , 3 , or 4 , 5 , 6 , 7 , 8 , 9 , or to None . Displays Trunk Answer The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone [...]

40 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Answering a call using Trunk Answer Press . Displays Answer buttons You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Norstar telephone appear on the Answer button. Answer buttons are useful for attendants who moni[...]

Answering calls / 41 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide See the Norstar Modular ICS 4.0 Installer Guide for more information. M7100N telephones and ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored. You cannot make calls using Answer buttons. If more than one call is ringing at[...]

42 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 3. Press the button where the first call is on hold to create a conference. Only the person who established the conference can process the conference by using the procedures described in this section. Disconnecting one party You can disconnect one party from a conferenc[...]

Answering calls / 43 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Independently holding two calls For all Norstar telephones except the M7100 telephone, you can put the two people in a conference call on hold independently so that they cannot talk to each other. 1. Press the line button of one person. The other person is automatically[...]

44 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Take the held call off hold. This is not necessary for the M7100 telephone. Removing yourself from a conference You can remove yourself from a conference, and connect the other two callers through your Norstar system. Enter the Transfer feature code . When you remove[...]

Answering calls / 45 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Listening to a call as a group To allow people in your office to listen in on a call using Group Listening, press . You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver. Your telephone’s micro[...]

46 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Press . The telephone’s internal microphone and speaker are automatically turned on. Handsfree is not available for an M7100 telephone. Making calls without lifting the receiver 1. Press . (If you don’t have a prime line assigned to your telephone, press a line b[...]

Answering calls / 47 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using Handsfree The indicator next to is solid when you have Handsfree turned on. It flashes when you mute the microphone. Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. Your caller’s voice may be cut of[...]

48 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 1. Press . 2. Press (the default System Coordinator password). 3. Press and enter the internal number of the telephone you want to program. 4. Press twice. 5. Press three times. 6. Choose a setting at Handsfree: using the CHANGE button. There are three ways to set Hands[...]

Answering calls / 49 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the receiver. It is always turned off for an M7100 telephone. You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree. You need the progra[...]

50 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display. You cannot join a call without this tone being heard. Creating a conference by releasing privacy If a line is programmed with privacy, you can tu[...]

Answering calls / 51 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press within one second to be reconnected to your call. Time Press to display the curr[...]

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P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Norstar system supports three methods of dialing. See “Changing how you dial your calls” on page 57. • Pick up the receiver, press a l[...]

54 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call. Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again (page 60) or Message (page 98) feature, or pres[...]

Making calls / 55 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line. The M710[...]

56 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The Norstar Modular ICS system can have 15 line pools, and a telephone can be programmed to access any number of them. A line pool access code is a number you dial to get a line pool. The access code can be up to four digits long. You can have several different line pools [...]

Making calls / 57 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The programmed line pool button accesses a specific line pool, not the line pool feature. See “Programming feature buttons” on page 117 for more information. If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, th[...]

58 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Automatic dial Automatic dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number. Automatic dial does not work if your telephone has no prime line or if your prime line is in use. Telephones connect[...]

Making calls / 59 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making a priority call 1. Press . 2. Wait for a connection, then speak. A person who receives a priority call while on another call has eight seconds to accept or block the call. For information on blocking calls see “Stopping calls” on page 150. If the person does not[...]

60 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Displays You can make a priority call only while your telephone displays: Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. [...]

Making calls / 61 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Turning on Ring Again Press before you hang up. Using Ring Again cancels any previous Ring Again requests at your telephone. Canceling Ring Again Press to cancel a Ring Again request. Displays Tip - The Ring Again feature cannot be used when calling a Hunt Group DN. For mo[...]

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P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Time savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial buttons. If the power to your Norstar sys[...]

64 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming. For the M7100 telephone, an external autodialer can be programmed only by using a line [...]

Time savers for making calls / 65 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using Last Number Redial Press to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. You are programming an internal autodial button and have entered a number that is not an internal number on your system. Enter a[...]

66 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones. You need the programming template found at the front of this guide. See “A map for working in programming” on page 7 for more information[...]

Time savers for making calls / 67 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using Speed Dial Norstar provides two types of speed dialing: system and personal. System Speed Dial programming allows you to assign two-digit speed dial codes to the external numbers your co-workers call most frequently. Personal or User Speed Dial progra[...]

68 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Adding or changing User Speed Dial To add or change a User Speed Dial number on your telephone: 1. Press . 2. Enter a two-digit code from 71 to 94 that you want to associate with a telephone number. 3. To include a line selection for this number, press the [...]

Time savers for making calls / 69 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using Saved Number Redial You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line. Saving[...]

70 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Dialing a saved number Press when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ) to check the last number before you dial it. Preventing a telephone from using Saved Number Redial Saved Number Redi[...]

Time savers for making calls / 71 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself. No number saved p0881591.book Page 71 Wednesday, August 19, 1998 6:43 PM[...]

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P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing . When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. On the M7100 telephone, alternates between two lines;[...]

74 / Handling many calls at once Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Hang up the receiver. 3. Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music). 4. When the person you were talking to returns you hear them through your telephone speaker. Lift the[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Transferring calls Using the transfer feature Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. Transferring a call 1. Press . 2. Call the person to whom you want to transfer the call. 3. If you want to talk to th[...]

76 / Transferring calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call. Transferring external calls If an external call is transferred[...]

Transferring calls / 77 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 2. If you are not reconnected to your original call, press and then press the line key of the original call, which is now on hold. Displays You are talking to the person you want to transfer the call to. Press RETRY if you decide to transfer the call to someone else.[...]

78 / Transferring calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Camp-on You can transfer an external call to another telephone, even if all of its lines are busy. 1. Press . 2. Dial the number of the telephone you want to camp the call to. Camped calls appear on a line button on the receiving telephone, if one is available.[...]

Transferring calls / 79 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Parking a call You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press . The person to whom you redirected a call has Do Not Disturb active on the telephone. The call has come back to you. Press the CALLBACK button or the line b[...]

80 / Transferring calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Use the Page feature ( ) or press PAGE to announce the retrieval code displayed by your telephone. Retrieving a parked call 1. Select an internal line. (On the M7100 telephone, pick up the receiver.) 2. Dial the Call Park retrieval code. Using Call Park When you p[...]

Transferring calls / 81 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Call Park can be disabled by your installer or customer service representative. Displays Tip - Answered Hunt Group calls are parked in the same manner as other calls. For more information on Hunt Groups see “Programming Hunt Groups” on page 135. The person you we[...]

82 / Transferring calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you. Callback generates a variety of displays[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Forwarding your calls Forwarding your calls to another Norstar telephone Press and enter the number of the internal telephone to which you want your calls forwarded. Use Line Redirection to forward calls outside the system. Line redirection takes precedence over Call Forward. Canceling Call[...]

84 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you. Changing the automatic Call Forward settings for a telephone Call forwarding occurs a[...]

Forwarding your calls / 85 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide For step-by-step instructions for changing Forward no answer see “ Change where a call goes when there is no answer” on page 23. Changing the delay before a call is forwarded You can assign the number of times that the incoming call rings at your telephone bef[...]

86 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb[...]

Forwarding your calls / 87 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Call Forward and Voice Mail If you want a voice mail system to pick up unanswered calls automatically • use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy or • make the ring delay greater than t[...]

88 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You cannot use the Line Redirection feature on either an M7100 telephone or a telephone connected to an ATA. Turning on Line Redirection 1. Press . 2. Select the outgoing line to be used for redirected calls. 3. Enter the number to which calls are redirected (the [...]

Forwarding your calls / 89 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Canceling Line Redirection 1. Press . 2. Select the lines you no longer want to be redirected. Allowing a telephone to redirect calls You can turn a telephone’s ability to redirect calls on and off. You need the programming template found at the front of this gu[...]

90 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 6. Press CHANGE to select Y (Yes) or N (No). Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need the programming template found at the front of t[...]

Forwarding your calls / 91 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line. You are attempting to redirect a line and the line you have chosen is the outgoing line you ha[...]

92 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Displays while canceling redirection How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system. Line Redirection redirects only the lines you specify, no[...]

Forwarding your calls / 93 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone. Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects[...]

94 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 94 Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Communicating in the office Paging Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press . 2. Choose a page type. Page types are: through the telephone speakers (inte[...]

96 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Activating and deactivating the ability to page You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information. 1. Press . 2. Press (the default System Coordinator password). 3. Press[...]

Communicating in the office / 97 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 4. Press twice. 5. Press six times. The display reads Page Zone . 6. Press CHANGE to select the setting: 1 , 2 , 3 , 4 , 5 , 6 or None . You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). A zone is any set of Norsta[...]

98 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional eq[...]

Communicating in the office / 99 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You can send up to four messages to different telephones, including your voice message center. If your telephone is a direct-dial telephone or a central answering position (CAP), you can send up to 30 messages. Only the designated direct-dial telephone for a[...]

100 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 4. On analog telephones connected to an Analog Station Module (ASM), the message waiting indicator is activated. Canceling a message you have sent 1. Press . The display reads Cancel for: . 2. Enter the internal number of the person to whom you sent the mes[...]

Communicating in the office / 101 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number using normal dialing methods. Replying to a message using an analog telephone connected to a[...]

102 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Removing items from your message list You can erase a message while you are viewing it in your message list. If the message is from your voice message center, this only erases the message notification at your telephone. You need to erase the voice message a[...]

Communicating in the office / 103 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending. Viewing messages you have sent On a telephone with a two-line display, you can view the messages you have sent. 1. Press . 2. Press SHOW t[...]

104 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Voice Call You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Call Press . You have one or more messages and one or more new Call Logs. Press to change the first line of the disp[...]

Communicating in the office / 105 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Muting Voice Call tones When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the receiver or press . Answering a Voice Call without touching your telephone If [...]

106 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The telephone receiving the call cannot accept voice calls for one of the following reasons: it is active or ringing with another call; Call Forward is turned on; Do Not Disturb is turned on; Voice Call Deny is turned on; it is not a Norstar telephone. Your[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment and you have subsc[...]

108 / Tracking your incoming calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 • record caller information quickly and accurately • build a personal telephone directory from log items The long distance indicator and the caller’s name and number, may not be shown in the log, depending on the Call Display services provided by you[...]

Tracking your incoming calls / 109 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide • record only selected calls that you choose, as opposed to using Call Log automatically • quickly record caller information before a caller hangs up Press to log an external call manually. Deleting old log items Your log has a set number of items that[...]

110 / Tracking your incoming calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Viewing a Call Log item Press or MORE to view the information for a call log item. Erasing log items You should routinely erase log items that you’ve read, to make space for new items in your log. 1. Display the item you want to erase. 2. Press or ERASE [...]

Tracking your incoming calls / 111 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 6. Lift the receiver. (This is not necessary if Handsfree is programmed at your telephone.) The displayed number is dialed. Creating a password to your Call Log To access your Call Log through a password: 1. Press . The displays reads New passwrd: . 2. Ent[...]

112 / Tracking your incoming calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 4. Re-enter your password. The display reads Password changed , which confirms that your password has been changed. Deleting an assigned password 1. Press . The display reads Old passwrd: . 2. Enter your old password. The display reads New passwrd: . 3. Pr[...]

Tracking your incoming calls / 113 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide / indicates that the stored number has been shortened to its final 11 digits. Press or MORE to display additional information about the call. One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log. Hold o[...]

114 / Tracking your incoming calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Voice mail If you subscribe to a voice message service outside your office, you can access that service through your Norstar system. Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice m[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Customizing your telephone Finding out what a button does using Button Inquiry You can check the function of any line, intercom, or programmed button on your Norstar telephone by pressing . On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to[...]

116 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Press a number on the dial pad to choose the contrast level you prefer. On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another. Changi[...]

Customizing your telephone / 117 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Programming feature buttons Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features. 1. Press . 2. Press the memory button you want to program with a feature. 3. Enter [...]

118 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Applying button cap labels Before you apply button labels, activate the Button Inquiry feature ( ) to verify the button functions, and to avoid activating features as you put the labels onto the buttons. For more information refer to “Finding out what a bu[...]

Customizing your telephone / 119 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Types of button caps • Unlabeled, clear button caps with appropriate green or grey paper for typing in line numbers, telephone numbers, and features • Pre-printed, colored button caps in green or grey Some examples of pre-printed button caps Identifying [...]

120 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 3. Cover the Norstar Receiver Card underneath the receiver of each telephone with the plastic lens. Norstar default button assignments During Startup, the Norstar installer chooses one of the available templates. Default features are assigned automatically t[...]

Customizing your telephone / 121 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Each telephone can have up to four answer buttons. They appear above Intercom buttons in the right column and continue up from the bottom in the left column, replacing the features on those buttons. (On the M7208 telephone, answer buttons appear above Interc[...]

122 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Template button assignments M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied. Refer to “Using Buttons” on page 4. Square Centrex Hybrid Line 1 Line<xx> Line 1 Line 2 Call Fwd Call[...]

Customizing your telephone / 123 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide M7100 telephone button defaults For all templates, the one programmable button on the M7100 telephone is . M7208 telephone button defaults The default button assignments for the M7208 telephone depend on the template applied. blank blank blank blank blank bl[...]

124 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Moving line buttons You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. You cannot move intercom, answer or Handsfree/Mute buttons onto a CAP module. 1. Press . 2. Press the bu[...]

Customizing your telephone / 125 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Changing the type of ring You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1. Press . 2. Press , , , , or NEXT . You hear the selected ring for two seconds. 3. Repeat until yo[...]

126 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 If you are using a telephone with a single-line display, the message or call indication is hidden. 1. Press . The current time and date appears on the top line of the display. 2. Press MSG or to see your messages, or press CALLS or to see your calls. Restori[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide User Preferences The User Preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Norstar telephone on the system. For example, an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a sp[...]

128 / User Preferences Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 telephone at the extension. The display shows Connect set if no telephone is connected at that internal number. You cannot make changes if the model is Other . 3. Press to move through all the subheadings in User Preferences. User Preferences programming is available [...]

User Preferences / 129 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Button numbering used with User Preferences programming B07 B08 B09 B10 B11 B12 B01 B02 B03 B04 B05 B06 B19 B20 B21 B22 B23 B24 B13 B14 B15 B16 B17 B18 B12 B11 B01 B02 B03 B04 B05 B06 B07 B08 B09 B010 B04 B05 B06 B07 B08 B01 B02 B03 B01 B07 B08 B09 B10 B11 B12 B01 B02[...]

130 / User Preferences Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Use the display buttons to change the programming for a button. User Preferences programming cannot change the buttons that are used by lines, intercom, and the handsfree feature. The display buttons used in button programming. Information about individual displays is[...]

User Preferences / 131 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 7. Press and choose the line (or enter a code for a line pool) the speed dial code should use. Use the line pool code to select a particular line pool for use with Speed Dial. If you select Use routing tbl , a line or pool is chosen by the routing programming accordin[...]

132 / User Preferences Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Making the display lighter or darker Press CHANGE at Display cntrst until you see the value you want to use. The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone. Changing the teleph[...]

User Preferences / 133 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The autodial is an internal number. Press to see more information. The button is used for intercom. Press to see more information about the button. Y ou cannot store a feature or number on it. The button is used for an Answer DN . You cannot store a feature or number [...]

134 / User Preferences Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 134 Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Programming Hunt Groups The Hunt Groups feature allows a group of Norstar sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group. Hunt Groups are used in situations where a group of people performing the same task are required to answer[...]

136 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 • members of a group • member position in a group • what lines are assigned to a group • how incoming calls are distributed • how long the system looks for available members • where a call goes if all members are busy Note: Videophones should not be[...]

Programming Hunt Groups / 137 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Norstar set can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total number of members in the system. There can be only one appearance of the same Hunt Group on a set. Hunt Group DNs cannot be members of other Hunt [...]

138 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Moving members of a group Member order within a Hunt Group is important. The member order determines how a call is routed through a Hunt Group. 1. Place the programming overlay on any M7310 or M7324 telephone. 2. Press (CONFIG). The display shows Password: . 3.[...]

Programming Hunt Groups / 139 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 1. Place the programming overlay on any M7310 or M7324 telephone. 2. Press (CONFIG). The display shows Password: . 3. Press (SCPLUS). The display shows Terminals&Sets . 4. Press until the display shows System prgrming . 5. Press . The display shows Hunt gro[...]

140 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 In Broadcast mode, a single incoming call rings simultaneously at all the sets in a group. This way, all receptionists in the group can share the load of answering large volumes of calls. All sets automatically display the calling line identification (CLID), if[...]

Programming Hunt Groups / 141 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 3. Press (SCPLUS). The display shows Terminals&Sets . 4. Press until the display shows System prgrming . 5. Press . The display shows Hunt groups . 6. Press . The display shows Show group . 7. Enter the Hunt Group number you want to program (1-30). 8. Press[...]

142 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 8. Press . The display shows Member DNs: . 9. Press until the display shows Hunt delay . 10. Press CHANGE to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 . 11. Press to exit or to continue programming. Programming busy line setting A Hunt Group is consider[...]

Programming Hunt Groups / 143 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 6. Press . The display shows Show group . 7. Enter the Hunt Group number you want to program (1-30). 8. Press . The display shows Member DNs: . 9. Press until the display shows If busy: . 10. Press CHANGE to set the mode: BusyTone , Overflow , Queue . 11. Press[...]

144 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Programming the overflow set This setting allows you to program the overflow set to which the Hunt Group calls are to be routed. Unless the overflow position is a Hunt Group set, the call ceases to be a Hunt Group call. If the overflow set is a Hunt Group set, [...]

Programming Hunt Groups / 145 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Setting the name This setting allows you to program the Hunt Group name, such as SERVICE or SALES. The name can be up to seven characters in length. 1. Place the programming overlay on any M7310 or M7324 telephone. 2. Press (CONFIG). The display shows Password:[...]

146 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 146 Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Telephone features Installing Norstar telephones If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline. Installing a Norstar telephone Connect to jack wired from distribution block Connect to receiver p0881591.book Page 147 Wed[...]

148 / Telephone features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Mounting a Norstar telephone on the wall 1 2 3 4 5 6 p0881591.book Page 148 Wednesday, August 19, 1998 6:43 PM[...]

Telephone features / 149 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number [...]

150 / Telephone features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Stopping calls from ringing at your telephone using Do Not Disturb (DND) Stopping calls Press to stop calls from ringing at your telephone. Only priority calls ring at your telephone. A line button flashes when you receive a call, but the call does not ring. Refusin[...]

Telephone features / 151 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Using Background Music Listen to music through your telephone speaker by pressing . Your installer or service representative makes this feature a[...]

152 / Telephone features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 152 Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide ISDN PRI and BRI Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. By using Primary Rate Interface (PRI) or Basic Rate Interface (BRI), your ISDN se[...]

154 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 PRI lines can be accessed from all devices such as Norstar sets, ISDN sets, and wireless sets. ISDN PRI features Selected ISDN network features can be used from a Norstar telephone. Your central office switch (ISDN network) determines which features are available to y[...]

ISDN PRI and BRI / 155 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Consult your customer service representative to determine which of these features is compatible with your service provider. Name and number blocking for PRI When activated, allows you to block the outgoing name and/or number on a per-call basis. Name and number blocki[...]

156 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The dialing plan configured by your customer service representative determines how calls are routed. Consult your customer service representative to determine whether or not this feature is compatible with your service provider. Call by Call service selection for PRI [...]

ISDN PRI and BRI / 157 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Outwats Outwats is for outgoing calls. This allows you to originate calls to telephones in a specific geographical area called a zone or band. Typically a flat monthly fee is charged for this service. Inwats Inwats is a type of long distance service which allows you t[...]

158 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 ISDN BRI Modular ICS 4.0 supports a maximum of 30 ISDN sets on the system. The following ISDN services are supported: • incoming calls • outgoing calls • Calling Line Identification Presentation • Sub-addressing • bearer capabilities • teleservices The Cal[...]

ISDN PRI and BRI / 159 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Line access from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature. ISDN BRI features Select[...]

160 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Consult your customer service representative to determine whether or not this feature is compatible with your service provider. Name and number blocking for BRI When activated, allows you to block the outgoing name and/or number on a per-call basis. Name and number bl[...]

ISDN PRI and BRI / 161 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Canceling Call Forward 1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an ISDN line is your prime line). 2. Consult your service provider for the appropriate feature code to enter on your dial pad.[...]

162 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 ISDN BRI terminals Your Modular ICS allows connection of eight Basic Rate Access loops (four 2B+D channels) that can be used for fully digital connections to ISDN networks and devices. Loops are connections between the ICS and devices or between the ICS and the networ[...]

ISDN PRI and BRI / 163 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Group 4 fax ISDN fax applications save money by increasing both transmission speed and the quality of resolution. Remote LAN access ISDN provides an affordable and fast means for employees at remote sites (at home or branch offices) to access local area networks (LANs[...]

164 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 164 Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using System features Using alternate or scheduled services There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service. Each of the three services, and t[...]

166 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Turning Services on and off The master control for how different services and their schedules are used by your system is in programming. There are three settings: Manual, Automatic and Off. • Manual allows you to turn the service on and off at any time from a c[...]

Using System features / 167 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide For example, there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls. But calling it Night Schedule does not mean it can only be used with a schedule. You can turn the Night Schedule for Restriction[...]

168 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Turning Services on and off using feature codes The master control for services is in programming. See “ Turning Services on and off” on page 166. Day-to-day use of Services is controlled using the following feature codes. To turn a Service on: 1. Enter the a[...]

Using System features / 169 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Viewing the active Services from a two-line display telephone When a Service is active, the control telephone display reads Services ON . 1. Press LIST . The display shows the first active Service and the schedule that is in use. 2. If there are several active Se[...]

170 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Displays You are viewing the active Services. Press or NEXT to see the other active Services. Press or EXIT to quit. The name of the current Restriction service schedule is displayed. Press or NEXT to see the other Ringing service schedules. Press or OK to select[...]

Using System features / 171 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel scheduled services, although you can override them by manually turning on another schedule. The control t[...]

172 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password. The password is a one to six-digit number. It is advised to make your password at least six digits long for sec[...]

Using System features / 173 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Because the Basic password can be used to change the time, you should give it out with care and change it when necessary (for example, when an employee leaves the company). If restrictions, routing or other services operate on a schedule, changing the time can al[...]

174 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Clearing a Call Log password If an individual has forgotten their Call Log password, you can clear it in programming. The individual can then enter a new password from his or her telephone. You need the programming template found at the front of this guide. See ?[...]

Using System features / 175 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You cannot forward calls to a direct-dial telephone that is outside your Norstar system. See “Making changes to Call Forward No Answer” on page 23. Note: ISDN terminals cannot use the Direct-Dial digit to reach a Direct-Dial set. Changing the direct-dial tele[...]

176 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Any number of telephones can be assigned to call the direct-dial telephone. Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the receiver (or press ). Bypassing a Hotline Press a line button, or use the Pre-Dial or[...]

Using System features / 177 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making a telephone a hotline telephone You can set up a telephone as a hotline. You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information. 1. Press . 2. Press (the default System Coor[...]

178 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 A telephone’s prime line, line pool access codes, and access to a line pool can be programmed by your installer or customer service representative. Control telephone The control telephone allows you to place the telephones and external lines for which it has re[...]

Using System features / 179 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Changing Set Lock programming for a telephone You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information. 1. Press . 2. Press (the default System Coordinator password). 3. Press at Ter[...]

180 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 4. Enter the internal number of the telephone you want to program and press . The display reads Capabilities . 5. Press . 6. Press until the display reads Aux. ringer . 7. Use CHANGE to select Y (Yes) or N (No). Your installer or customer service representative c[...]

Using System features / 181 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Preventing a telephone from using Link Link can be restricted at individual telephones. You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information. 1. Press . 2. Press (the default Sys[...]

182 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You can program more than one pause in an external autodial or speed dial sequence. The Pause symbol ( › ) uses one of the 24 spaces in a dialing sequence. For pulse dialing, inserts a 1.5 second pause into the dialing sequence. Long Tones The Long Tones featur[...]

Using System features / 183 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Programmed Release The Programmed Release feature performs same function as in a programmed dialing sequence. When the system encounters Programmed Release in a dialing sequence, it stops dialing and hangs up the call. The Programmed Release symbol ( fi ) takes [...]

184 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Wait for Dial Tone Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial. This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the rest of y[...]

Using System features / 185 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide transatlantic charges. You provide the sales representative with a Class of Service password that gives access to the transatlantic line. The sales representative can then telephone into the Norstar system from a hotel, enter their Class of Service password, and [...]

186 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system. Class of Service (COS) To control the level of telephone service a remote user can access, your installer can assign a remote filter and remote package [...]

Using System features / 187 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Remote access is possible only on lines that your installer or customer service representative programs to auto-answer calls. To use features on a remote Norstar system, press followed by the feature code. Even if you are calling from a Norstar system, press inst[...]

188 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 password apply, rather than the normal restriction filters. Similarly, when a remote user enters a Class of Service password on an incoming auto-answer line, the restriction filters and remote package associated with their Class of Service password apply, rather [...]

Using System features / 189 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Displays Programming Automatic Time and Date You can program your Norstar system with the Automatic Time and Date feature to automatically update the time and date. Whenever the clock is out of sync by more than two minutes, as a result of a power failure or a lo[...]

190 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 3. Press (SCPLUS). The display shows Terminals&Sets . 4. Press until the display shows System prgrming . 5. Press . The display shows Change DNs . 6. Press . The display shows Featr settings . 7. Press . The display shows Backgrnd music: . 8. Press until the [...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide General System features The following features are available for the entire Norstar system. Set profile Set profile allows you to view but not change the programming settings for each Norstar set. You can access Set Profile from any M7310 or M7324 telephone, even while you are on a call. 1.[...]

192 / General System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Disconnect supervision When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This allows the system to release the line for other uses. Your installer or customer service representative assig[...]

General System features / 193 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Lines can be assigned to appear only, appear and ring, or to ring only. Usually, only the lines that are appropriate for a particular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on t[...]

194 / General System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Line pools A line pool allows each telephone access to external lines from a group (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code or by pressing a memory button programmed with the line[...]

General System features / 195 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide you to select a line button to take a call off hold, you press on the M7100 telephone. On M7100 telephones, you can answer a second call by pressing . Your active call is put on hold and you are connected to the waiting call. You can have no more than two calls[...]

196 / General System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Some display buttons, such as TRANSFER and ALL , are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW , perform essential functions. For a one-line display telephone, use the following buttons instead of[...]

General System features / 197 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Wall mounting Norstar telephones can be mounted on a wall. Contact the installer or customer service representative if you want to have any telephones in your system wall-mounted. p0881591.book Page 197 Wednesday, August 19, 1998 6:43 PM[...]

198 / General System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 198 Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Troubleshooting Using the alarm telephone An alarm telephone displays Norstar’s system alarm codes, should they occur. It is a Norstar telephone with a two-line display (M7310 or M7324 telephones) that the installer or customer service representative has assigned as an alarm telephone. Re[...]

200 / Troubleshooting Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press . The display reads Display test . 2. Press TEST or to go ahead with a display test. 3. Adjust the contrast for the telephone display so[...]

Troubleshooting / 201 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 3. Press button to see its function. If the button you pressed uses an indicator, it should turn on when you test the button. 4. Pressing the button puts Rls button on the display briefly and returns you to the Button test display. Testing the speaker in the telephone [...]

202 / Troubleshooting Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You should hear page tone through the telephone speaker at the maximum volume. The volume returns to its previous setting when you end the test. Pressing any button ends the test. Testing the power supply to a telephone 1. Press , then or NEXT until the display reads P[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You have tried to use a feature, but you have not been given acces[...]

204 / Common feature displays Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You are connected to an internal call. Press TRANSFER to transfer the call. You are receiving a call from telephone 221. You have received a Ring Again offer for a call to an internal telephone. Press the flashing internal line button or YES to call the number [...]

Common feature displays / 205 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The telephone to which you directed a call is not in service or is otherwise unavailable. The call is returned to your telephone. No one answered the call you parked. The call has come back to you. You have used the Call Queuing feature without picking up the r[...]

206 / Common feature displays Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The line is in use. Make the call using normal methods or wait until the line is free. You have tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free. Releasing calls can free up line buttons[...]

Common feature displays / 207 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The destination you have chosen for line redirection is restricted. Restricted call p0881591.book Page 207 Wednesday, August 19, 1998 6:43 PM[...]

208 / Common feature displays Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 208 Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Index Symbols § Long Distance symbol 203 ¤ Link symbol 180 › Pause symbol 182 fi Programmed Release symbol 183 fl Run/Stop symbol 183 ‡ Wait for Dial Tone symbol 184 911 1 , 149 , 155 A access Class of Service 187 external lines 194 Norstar from outside the system 184 remote 186 usi[...]

210 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 for M7100 64 line selection 64 programming 63 storing number on a memory button 63 using intercom line for 64 using Last Number Redial 66 Autodial full 64 automatic Call information 36 Call Log 107 dial 58 Handsfree 48 Hold 73 release of a line (see Disconnect Supervision) Autom[...]

Index / 211 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide ways to make a 53 Call 221? 204 Call blocked 60 Call Display information 34 Call Duration Timer 50 Call Forward and Line Redirection, differences 92 automatic, changing settings 84 Call Forward No Answer 23 Call Forward on Busy 25 , 85 canceling 83 Forward no answer 84 ISDN term[...]

212 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Class of Service changing 188 using a password 186 , 187 Cleared>LINENAM 103 communicating in the office paging 95 – 98 sending messages using display 98 Voice Call 104 Conf. on hold 44 Conference busy 44 Conference Call by releasing privacy 50 disconnecting from 44 removin[...]

Index / 213 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Directed Pickup 37 DISA (see direct inward system access) disconnect from conference 44 releasing a call, accidentally 51 Supervision 192 display button equivalents for one- line display 196 buttons 5 Call information 35 changing the language 116 , 131 contrast 132 making darker[...]

214 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Call Information 34 , 35 Call Log entering 111 external calls 109 options 108 password 112 password 111 viewing 109 Call Park 79 Call Pickup 38 Call Queuing 74 Call Transfer canceling 76 , 77 using 44 , 75 Camp-on 78 Class of Service 188 Conference Call M7100 telephone 42 , 43 u[...]

Index / 215 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide turning off 168 turning on 168 Ring Again canceling 61 using 61 Ring Type 125 Ring Volume 125 Ringing Service turning off 168 turning on 168 Routing Service turning off 168 turning on 168 Saved Number Redial 69 , 70 Services, viewing 169 Speed Dial adding user 68 making calls 67[...]

216 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Pause 181 Programmed Release 183 run/stop 183 Wait for Dial Tone 184 Do Not Disturb 150 Do Not Disturb on Busy 86 Exclusive Hold 74 Group Listening 45 Handsfree 45 hiding the message or calls display 125 Hold 73 language choice 116 Last Number Redial 65 line pools 55 Line Redire[...]

Index / 217 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide automatic 73 button 5 Conference Call 43 exclusive 74 getting information for a call on 35 listening while on hold 73 retrieving call 73 Hold or release 113 , 205 host system signaling Link 180 Pause 181 Programmed Release 183 run/stop 183 Wait for Dial Tone 184 Hotline bypassin[...]

218 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 file transfer using 162 Group 4 fax using 163 Internet access using 163 LAN access using 163 LAN to LAN bridging using 163 leased line backup using 163 telecommuting using 162 videoconferencing and video telephony using 162 ISDN PRI 153 L LAN access using ISDN applications 163 r[...]

Index / 219 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Autodial 64 button defaults 123 Button Inquiry 115 Call Conference 41 Call Park 80 Call Queuing 204 Call Transfer 77 CallBack 79 camping a call 78 Conference Call 43 Conference Call on hold 43 Hold 73 Incoming Line Group button 30 , 55 internal numbers 192 line assignment 193 li[...]

220 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 mounting telephones on wall 197 Move line from 124 Move line to 125 moving telephones 149 music, background 151 muting voice call tones 105 N Name and Number blocking BRI 160 PRI 155 names spelling out 19 Network Name Display BRI 159 PRI 154 New calls begin 113 night control pho[...]

Index / 221 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Parked on 81 parking a call retrieving 80 Parking full 81 password Basic 127 , 172 Call Log 111 – 112 canceling 112 changing 111 changing 171 Class of Service 187 clearing Call Log 174 entering 11 System Coordinator 2 , 171 , 172 user preferences 127 Pause 181 pause in a seque[...]

222 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 changing the name of a line 149 log space 112 overlay 3 , 6 system features Call Forward 23 , 26 changing the name of a line 22 changing the name of a telephone 20 Restriction service 165 , 166 Ringing service 165 Routing service 165 System Speed Dial 17 , 67 time and date 13 te[...]

Index / 223 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide using lines and features from outside the system 184 replying to a message 100 analog telephone 101 , 102 reporting and recording alarms 199 Restr'n 170 Restricted call 55 , 77 , 207 restricting access to Norstar 185 feature use (see Set Lock) telephone feature use 178 tele[...]

224 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Routing service 165 Trunk Answer 39 turning off and on using feature codes 168 viewing active schedules 169 Set Lock 178 – 179 set lock 179 Set locked 203 Set profile 194 shift button 5 SHOW 196 signal Link 180 Long Tones 182 Pause 181 Programmed Release 183 run/stop 183 Wait [...]

Index / 225 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide handset 201 headset 201 power supply 202 telephone 199 telephone speaker 201 Their list full 104 3 parties only 44 time and date changing 13 displayed instead of messages and calls 125 displaying 51 13 , 172 104 length of a call 50 time savers autodial 63 Saved Number Redial 69 [...]

226 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 accessing your Norstar system 114 using Call Forward 87 volume bar 196 control 196 W Wait for Dial Tone 184 wall mounting telephones 197 Y Your list full 104 p0881591.book Page 226 Wednesday, August 19, 1998 6:43 PM[...]

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Tell us what you think... This is your document. Nortel wants it to work well for you. Please take a few minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address below. Your comments will be used to make improvements[...]

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Please circle the most appropriate number on the scale for each question. 1. Overall, are you satisfied with this document? 2. Is it easy to find information in this document? 3. Have you found the information in this document to be technically accurate? 4. Is this document clearly written?[...]

p0881591.book Page 229 Wednesday, August 19, 1998 6:43 PM[...]

After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se e[...]