Sun Microsystems B2B manuel d'utilisation

SunB2B Partner’s User Guide v 1 S UN B2B O RDER P ROCESSING M ANAGEMENT S YSTEM User's Guide f or Sun 's Partners (Download PDF version ~700KB) Version 2.1 1 September, 2003 TABLE OF CONTENTS 1. INTRODUCTION 2. SYSTEM OVERVIEW 3. FUNCTIONALITY 3.1 Launch Sun B2B S ystem 3.2 User Registration and Login 3.3 Deactivation/Reactivation o f U[...]

SunB2B Partner’s User Guide v 2 4.2 Service Level Agreement 4.3 Emergency Contact 5. PERFORM AN CE ENH ANCEMENT GUIDE 5.1 Preferred Browser Settings 5.2 Hints on using SunB2B Webfront 5.3 Frequently As ked Questions 6. TROUBLESHOOTING 7. APPENDIX 7.1 Guide to Log Issue via ASP's Web Site[...]

SunB2B Partner’s User Guide v 3 1. INTRODUCTION The Sun B2B S yst em is an automated order processin g m anagement system developed by Sun Micros ystems Pte Ltd and the ASP (iGINE). The system provides electronic or der processin g transactions a nd hence eli minates most of the ma nual work over fax and p hone. I t a llows purchase or ders (POs)[...]

SunB2B Partner’s User Guide v 4 For partners with an existing ERP s ystem and a mechanism t o generat e an ASCII fi le of b oth the purchasing order inform ation a nd the market tracking information, the E RP-to-ERP way to submit a PO is in us e. A file adapt or in partner envir onment sends t he A SCII f ile of PO to the ASP (iGINE) via HTTPS pr[...]

SunB2B Partner’s User Guide v 5 3.2.1 Access Control There will be two types of us er accounts that can be creat ed f or partners. The ke y difference between the two t ypes of accounts is that, one is allowed t o create a draft PO but does not permit submission while the oth er t ype of account a llows t he user t o create a nd submit the PO to [...]

SunB2B Partner’s User Guide v 6 Figure 2 Access Denied Once an account is de activated, the user wi ll be unable to log i n ev en if the correct password is given, and a message pr ompting "Inv alid Login or Password" will be di splayed. The user will then need to c ontact the Sun B2B Helpdesk for account re-activation. Figure 3 Invalid[...]

SunB2B Par tner’s User Guide v 7 Database iGINE Partners 1. Login through Sun B2 B Webfront Load Sun B2 B Webfront Login Page (Fig 1) Key in Logi n ID an d Passw ord User Dea ctivated? Partne r' s Profile Access Den ied (Fig 2) Valid Passw ord? No Yes Partne r' s Profile Log A ccess Error Message (Fig 3) 3rd Attempt? No Yes No Yes Partn[...]

SunB2B Partner’s User Guide v 8 3.4 Password Administration 3.4.1 Forgot Passw ord: (Flowchart 2) 3.4.1.1 Click the Forgot Passwor d link on the User Login Screen. 3.4.1.2 Enter t he Login ID and the pr e-defined Partne r I D at the Passwor d Retrieval Screen. 3.4.1.3 Hit to submit the request to th e AS P (iGINE) s ystem administrator. U pon su [...]

SunB2B Partner’s User Guide v 9 3.4.2 Change Passw ord: (Flowchart 3) 3.4.2.1 Upon a s uccessful login, go to t he Us er S ervices tab, click C hange Password link. Figure 5 Ch ange Pas swo rd 3.4.2.2 Enter Old Password and th en N ew Pass word twic e in the indicated fields. 3.4.2.3 Hit t o submit request, or t o re-start the entry. A confirmati[...]

SunB2B Par t ner’s User Guide v 10 Database iGINE Partners 2. Web user forget his/her password Load Sun B2 B Webfront Login Page (Fig 1) Select " Forg ot Passw ord" User' s Profile Busin ess Ru les: 1. Pa ssword reques ted s hall be auto matic ally ema iled to the use r' s pre -reg ister ed e mail addres s. 2. A 6 -cha racte r[...]

SunB 2B Par t ner ’s User Guide v 11 Database iGINE Partners 3. Change of user password Select " Cha nge P assw ord" User' s Profile Busin ess Ru les: 1. Old pas sword is req uired to verify the i den tity of the pe rson before a new p assword c an b e used. 2. All pas sword s mus t be m ore th an or eq ual to 6 c har acter s, con [...]

SunB2B Partner’s User Guide v 12 3.5 Purchasing Order Generation There are two ways whe reby a Sun Partner can ge nerate a PO: 3.5.1 For P artners with ex isting ERP s ystems a nd are d etermined b y Sun to be eligible, an ASCII f ile of PO information is created by the P artner' s ERP syste m and s ent its encrypted form to the ASP (iGINE) [...]

SunB2B Partner’s User Guide v 13 Figure 6 O rder Entry ( Ordin ary Orders) fo r Partne rs Figure 7 O rder Entr y (End User Orders) for Partne rs 3.5.3.3 Enter PO information in Generate N ew PO Screen Field Nam e Description[...]

SunB2B Partner’s User Guide v 14 Cart File (Ordin ary Order) This the pat h of the c art file to be i mported fo r PO creation. Click "Browse" button to select the f ile then c lick "Import" to proceed with the extra ction of t he PO details. PO Number (Ordinary O rder) Unique code n umber of the purc hase order. End User PO N[...]

SunB2B Partner’s User Guide v 15 this flag. If this is acti vated, value for Nett Pri ce column is required and Discount c olumn shou ld be blan k. Part No. Unique code n umber of the ordered product /part. Model No. The model n umber a ssigned to th e indicate d part. (This field has been disa ble d) Qty The quantit y of the part ordere d by the[...]

SunB2B Partner’s User Guide v 16 Button Name Description A dd Add the ke yed-in prod uct/part det ails to the PO. Product/Par t(s) added i s di splayed at the lower portion of the screen. Update Saves the details of the product/ part that is being edited. Delete Removes t he selecte d prod uct/part from th e PO. For PO which will be extracted fro[...]

SunB2B Partner’s User Guide v 17 Figure 9 PO w it h extracted ite ms from Cart File After clicking "Update", the PO details will b e di splayed w ith the extracted it ems and Partner W ebdesk C art Reference filled up. This value is based on t he cart f ile s pecified. Standard PO creation proceeds by indicating t he PO Number. Upon cli[...]

SunB2B Partner’s User Guide v 18 Figure 10 PO w ith incorrect infor mation 3.5.3.4 Hit to view the PO items on the Order Summary Scree n.[...]

SunB2B Partner’s User Guide v 19 Figure 11 Orde r Sum mary Page (O rdina ry Orders) Note : I f the PO i ncludes servic e part(s) , an additional screen will appear for Service I nformation before the O rder Summary scre en. Service part details are displa yed here an d can be c hanged. This screen will o nly appe ars for those countries that ar e[...]

SunB2B Partner’s User Guide v 20 Figure 1 3 Other Purch ase In formation Shipping information  Partner has to select a ShipTo ID from t he dropdown list.  If the ID is NOT kn own, Partner is required to ke y in t he rel evant shipping details.  This two sets of information are m utually exclusive and p artners are required to en[...]

SunB2B Partner’s User Guide v 21 Figure 14 Additional fi elds fo r service pa rt(s) 3.5.3.6 Hit to proc eed with t he Market Tracking Information P art I Screen. Figure 15 M arket Inf ormation Tracking Fo rm Part I[...]

SunB2B Partner’s User Guide v 22 3.5.3.7 Hit to proc eed with t he Market T racking Info rmation Part II S creen onl y if "No " is selected for inventory, otherwise, it will proceed with the order submiss ion. Figure 16 M arket Inf ormation Tracking Fo rm Part II[...]

SunB2B Partner’s User Guide v 23 3.5.3.8 Fill in man datory fi elds and hit to proceed. Click OK to submit the order. A m essage will be displayed f or successful submission. Figure 17 After Sub missio n Page.[...]

SunB2B Partner’s User Guide v 24 Figure 18 Order Sum mary Page[...]

SunB2B Partner’s User Guide v 25 Additional Business Rules:  For ERP t o ERP pa rtners, fax RConf ig c heck to Sun OAs. (Please check with your respectiv e SUN contact for more info)  For POs with special disco unts, f ax Special Discount Form to Sun OAs. (Please c heck with your respective S UN cont act f or more info) During any ste[...]

SunB2B Partner’s User Guide v 26 Verified Sun OA staff is satisfied w ith the Order an d intends to submit f or further pro cessing; n o amendm ent and/or canc ellation req uest is perm itted at this stage. Verified (Lite) (For EMEA only) Sun O A staff w ill verify th e order without goi ng through a nd dow nload the orde r submitted. Pre-verifie[...]

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SunB2B Partner’s User Guide v 29 3.6 View Purchase Order History 3.6.1 Select Purchase Order tab, click PO History 3.6.2 Click a particular PO No. listed t o disclosed the PO details. Figure 19 PO History P age View PO de t ails by clicking the correspon ding links. Links already visited or accessed ar e marked RED . 3.7 Order Cancellation Cancel[...]

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SunB2B Partner’s User Guide v 32 3.8 Order Deletion Deletion of an order ca n only be performed via the S un B2B webfront 3.8.1 Select Purchase Order tab and click PO Histo ry link. 3.8.2 To delete PO, click " Delete " for a particular PO wi th status Draft or Cancelled Order . Deletion is o nly p ossible f or a draft PO or a cancell ed[...]

SunB2B Partner’s User Guide v 33 Figure 20 Change O rder Hist ory Click PO number link to view its details. 4. SUPPORT 4.1 Support Procedure 4.1.1 Using the WebFront for Order Entry Sun' s P artners who encounter iss ues while using th e Sun B2B webfront f or order entry will log help request for th e A SP via the “Contact Us” link f oun[...]

SunB2B Partner’s User Guide v 34 For guideline, r efer to the App endix section, 7.1 Guide to L og Issue via ASP' s W eb Site 4.2 Service Level Agreement Definition of Issue Prio rity and Response Time Priorit y Level Issue De finition Resp onse Time 1 Urgent, S ystem unusable W ithin 15 minutes 2 Serious, System seriou sly impaired W ithin [...]

SunB2B Partner’s User Guide v 35 5.1.1.4 Back Button Preferably, users should r efrain f rom using t he bro wser' s back, f orward and reload or refresh button. Users should try to use the webf ront' s buttons which are generally locat ed at the bottom of the page. 5.1.2 Internet Explorer Sett ings 5.1.2.1 Enable SSL  On the Tools[...]

SunB2B Partner’s User Guide v 36 Proxy Internet Explorer  Click the Connections Ta b Secti on  Click on the S ettings, depe nding whe ther you are conne cted via L AN or Dial-up  Click on "Advance d" unde r Prox y server setting  Make sure " Use the sa me prox y server for all protocols" is checked Remo[...]

SunB2B Partner’s User Guide v 37 5.1.3.3 Please Refrain  Preferably, users should r efrain from usi ng the browser' s back, forward and reload or ref resh button.  Users should try t o use the webfront' s butt ons which are generally located at the bottom of the page. 5.1.3.4 Resize  Netscape refresh/reload even w hen [...]

SunB2B Partner’s User Guide v 38 5.2 Hints on using SunB2B Webfront 5.2.1 Traffic Time You ar e sharing the ba ndwidth of I nternet w ith ot her people. If you have probl ems in conn ectivity or tr affic problem, you m ay need to avoi d to access B2B during rush ho ur. 5.2.2 Database Refresh If you press the Ref resh butt on, the system will se a[...]

SunB2B Partner’s User Guide v 39 5.3.2 When I Click The But ton, There Is No Res ponse? If the users ca nnot obtain any r esponse from the browser, please try to see if there is any dialog window at the back of the f ront bro wser. In B2B, users normally will click the "print able version" of the PO . This printable version of the PO is[...]

SunB2B Partner’s User Guide v 40 5.3.4.2 W hat is the DNS server that they are using (i.e. IP address). 5.3.4.3 W hat is the IP address of their machine? 5.3.4.4 W hich is the pa rtner t hat ca n use IE b ut not Netscape? I f they are having the problem,  did they set the right proxy for the pro blem browser?  does that problem browse[...]

SunB2B Partner’s User Guide v 41 Figure 2 1 Order M anagement F eedbac k Form[...]