Français dropdown-ico

Tiptel Snom 360 manuel d'utilisation

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105

Aller à la page of

Les manuels d’utilisation similaires

Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Tiptel Snom 360. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Tiptel Snom 360 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Tiptel Snom 360 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Tiptel Snom 360 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Tiptel Snom 360
- nom du fabricant et année de fabrication Tiptel Snom 360
- instructions d'utilisation, de réglage et d’entretien de l'équipement Tiptel Snom 360
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Tiptel Snom 360 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Tiptel Snom 360 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Tiptel en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Tiptel Snom 360, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Tiptel Snom 360, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Tiptel Snom 360. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    User Manual sno m 3 00 | 3 20 | 3 60 | 3 70 deutsch english español français italiano www.snom.com www.snom.com[...]

  • Page 2

    130907_UMEV21_AF © snom technology AG 2007 All rights reserved. For questions regarding the product, please cont act your snom Certified Sales Partner. Also visit us on http://www.snom.c om[...]

  • Page 3

    Table of Contents Welcome ............................................................................................................................... 1 Copyright ...................................................................................................................... ................... 1 Warranty...................................[...]

  • Page 4

    Web User In terface ............................................................................................................. ....... 26 Access ........................................................................................................................ ........................... 26 Phone Confi guration C hanges ....................[...]

  • Page 5

    Call Indic ation ................................................................................................................ .............................. 63 Accepting I ncoming Cal ls ....................................................................................................... ................. 64 Call Waiti ng ....................[...]

  • Page 6

    “Edit” / “Enter nu mber” screen ................................................................................................. .............. 92 “Ringing”, “Calling”, “Connected”, “Holdi ng”, “Tr ansfer”, “Con ference” screens .................... 92 Mapping of Key Ev ents..........................................[...]

  • Page 7

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Welcome • 1 English We l c o m e Welcome to the user guide for the snom3x0 VoIP phones. This manual describes the available features of the phone when it is connected to a SIP (RFC 3261) compliant PBX. The functions and features available with this phone are designed for easy us[...]

  • Page 8

    snom 3x0 VoIP P hones User Manual English 2 • Important User Information © snom technology AG 2007 English Important User Information Safety instructions Save these instruction s. Read these safety instructi ons before use! L Note : When using your phone or connected equipment, the following basic safety precautions should always be followed to [...]

  • Page 9

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Overview • 3 English Overview Hardware Components The main hardware components of your snom VoIP phone are the display (1) , the keypad with LEDs (2), and the audio devices (3) . snom 300 snom 320[...]

  • Page 10

    snom 3x0 VoIP P hones User Manual English 4 • Overview © snom technology AG 2007 English snom 360 snom 370[...]

  • Page 11

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Overview • 5 English (1) Display Features snom 300 snom 320 snom 360 snom 370 Tiltable   (0-45 degrees) Backlight     Type Two-line LCD monochrome Two-line LCD monochrome Graphical LCD monochrome Graphical LCD grayscale Characters / pixels 16 characters per lin[...]

  • Page 12

    snom 3x0 VoIP P hones User Manual English 6 • Overview © snom technology AG 2007 English (2a) Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions. snom 300 - snom 320 - snom 360 - snom 370 Cancel Up Down Left Right Confirm (2b) Alphanumeric Keys Use the alphanumeric keys to enter numbers, lette[...]

  • Page 13

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Overview • 7 English (2c) Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type: snom 300 snom 320 - snom 360 - snom 370 Volume Volume Adjusts the volume see page 33 Speaker Speaker Toggles handsfree mode. see p[...]

  • Page 14

    snom 3x0 VoIP P hones User Manual English 8 • Overview © snom technology AG 2007 English (2e) Preprogrammed Function Keys The preprogrammed function keys are preprogrammed a s labeled. The following functions are mapped onto them: snom 320 - snom 360 - snom 370 Redial Redials a number. see page 62 Directory Calls up the phone directory. see page[...]

  • Page 15

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Overview • 9 English (2g) Message LED The “Message LED” is primarily used to visually indicate n ew voice messages stored on the mailbox of your PBX, (see page 87 “ Voice Mailbox”). When the following setting on your phone’s web user interface is set to “ON”, it ca[...]

  • Page 16

    snom 3x0 VoIP P hones User Manual English 10 • Overview © snom technology AG 2007 English User Interfaces The hardware components keypad and display constitute the phone user interface which allows the user to execute all call operation tasks and basic configuration changes directly on the phone . Additionally, each phone has a web user interfac[...]

  • Page 17

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 11 English Getting Started Phone Installation Install your phone using the “Quick Start Guide” included in the package: Installation Step snom 300 snom 320 snom 360 snom 370 Check contents of package Attach the footstand for horizontal placement factory fit[...]

  • Page 18

    snom 3x0 VoIP P hones User Manual English 12 • Getting Started © snom technology AG 2007 English Phone Initializat ion After your phone has been powered up, the system boots up and per forms the following steps: (1) Hardware Self-Test A phone hardware self-test is run, all LEDs light up. (2) TFTP Update Screen The TFTP Update Screen allows you t[...]

  • Page 19

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 13 English (3A-a) DHCP Request By default the phone attempts to contact a DHCP 6 Server in your network in order to obtain its valid network settings, e.g. IP a ddress, netmask, gateway, DNS se rver, etc. The message “Sending DHCP request” is displayed brie[...]

  • Page 20

    snom 3x0 VoIP P hones User Manual English 14 • Getting Started © snom technology AG 2007 English (3M) Manual Phone Initialization If your IP telephony system does not support automatic initialization, use the following instructions. (3M-a) Manual DHCP Setup If your phone cannot contact a DHCP Server for any reason, the message “Sending DHCP re[...]

  • Page 21

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 15 English (3M-b) Manual Basic Configuration When mass deployment is not used or incomp lete, you will be prompted to enter the basic configuration manually. Phone User Interface Language Action: The def ault phone user interface language is “English”. Choo[...]

  • Page 22

    snom 3x0 VoIP P hones User Manual English 16 • Getting Started © snom technology AG 2007 English Tone Scheme (Dialtone) This setting determines country-specific call progress tones, e.g. dial t one, busy signal, etc. Action: Choose the country tone scheme (Australia … USA) snom 300 snom 320 snom 360 snom 370 Sel. Dialtone: Australia Select Dia[...]

  • Page 23

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 17 English (3M-c) Logon Wizard The “Logon Wizard” screen i s shown when no extension (SIP identity) has been configured yet. Action: Enter the Logon Wizard snom 300 snom 320 snom 360 snom 370 This step is skipped. This step is skipped. Welcome! Press a key [...]

  • Page 24

    snom 3x0 VoIP P hones User Manual English 18 • Getting Started © snom technology AG 2007 English Registrar (SIP domain) This setting determines the registrar t h a t i s p a r t o f t h e S I P a d d r e s s f o r m a t ( S I P - U R I : “account@registra r”) . Action: Enter the registrar (SIP domain) of the first extension (SIP identity) sn[...]

  • Page 25

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 19 English Registration The phone attempts to register the first extension (SIP identity) using the account / registrar data provided by the automatic or manual initialization. L Note : Should the IP PBX (SIP registrar) require an authentication , you will be p[...]

  • Page 26

    snom 3x0 VoIP P hones User Manual English 20 • Getting Started © snom technology AG 2007 English Idle Screen The idle screen is always shown on the di splay when there is no activity, i.e. n o incoming/outgoing/active calls, etc. For further details see page 93. Default Idle Screen The default idle screen appears as shown below: snom 300 snom 32[...]

  • Page 27

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 21 English XML Idle Screen snom 360 and 370 only : The position of the analog or digital clock, SIP iden tities, etc. can be defined in XML files, one each for each SIP identity. By changing the identity for outgoing calls (see page 53) the predefined XML file [...]

  • Page 28

    snom 3x0 VoIP P hones User Manual English 22 • User Interfaces © snom technology AG 2007 English User Interfaces Phone User Interface Menu Struct ure The phone user interface provides access to the followi ng three-level menu structure ( Level 1 , Level 2 , and Level 3 ) in order to perform changes to the phone configuration. L Note: This menu s[...]

  • Page 29

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 User Interfaces • 23 English snom 300 snom 320 snom 360 - snom 370 Other Settings TimeZone Select Timezone DialTone Select Dialtone Web Interface Server  HTTP & HTTPS / Off / HTTP Only / HTTPS Only HTTP HTTP Port HTTPS HTTPS Port VLAN Settings ID Enter VLAN ID Priority En[...]

  • Page 30

    snom 3x0 VoIP P hones User Manual English 24 • User Interfaces © snom technology AG 2007 English snom 360 - snom 370 8 Network 1 DHCP DHCP Setup 2 IP Address Enter IP Address 3 Netmask Enter Netmask 4 Hostname Enter Hostname 5 IP Gateway Enter IP Gateway 6 DNS Domain Enter DNS Domain 7 DNS Server1 Enter DNS Server 1 8 DNS Server2 Enter DNS Serve[...]

  • Page 31

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 User Interfaces • 25 English Settings Menu Action: Enter the phone’s “Settings Menu” to perform manual changes to yo ur phone configuration. snom 300 snom 320 snom 360 snom 370 Press Press Settings Result: The “Settings Menu” is shown on the display: Call Forwarding ?[...]

  • Page 32

    snom 3x0 VoIP P hones User Manual English 26 • User Interfaces © snom technology AG 2007 English Web User Interface The symbol  indicates the use of the web user interface to change settings or operate your phone. You can use the web browser of any computer attached to your network. Access Action: Look up your phone’s IP address snom 300 sn[...]

  • Page 33

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 User Interfaces • 27 English Phone Confi guration Changes  Warning: Before you change the settings of the standard configuration, read about the possible impact of your chan ges by clicking on the “?” icon behind each setting to call up our online knowledge database or se[...]

  • Page 34

    snom 3x0 VoIP P hones User Manual English 28 • Phone Configuration © snom technology AG 2007 English Phone Configuration General Configuration Tasks Language The default phone and web user interface lan guage is “English”. You can change the language for the phone user interface and the web user interface independently from each other. snom [...]

  • Page 35

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 29 English Time and Date If the time zone has been se t correctly, the correct time an d date for your ti me zone will be displayed, automatically taking daylight sa ving time, if applicable, into consideration. Action: Change the current time zone snom 300[...]

  • Page 36

    snom 3x0 VoIP P hones User Manual English 30 • Phone Configuration © snom technology AG 2007 English Display Format The display format determines how extensions are shown to callers and phones being called. Action: Change the display format snom 300 snom 320 snom 360 snom 370  Setup  Preferences  General Information  Number Display S[...]

  • Page 37

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 31 English Display Configuration Tasks Display Contrast You can adjust your phone’s display contrast. Action: Change the display contrast: snom 300 snom 320 snom 360 snom 370  Enter the settings menu and navigate through the menu (see page 22):  Gen[...]

  • Page 38

    snom 3x0 VoIP P hones User Manual English 32 • Phone Configuration © snom technology AG 2007 English Backlight Mode You can adjust the display’s backlight mode . By default the backlight mode is “On”: • On : Backlight is turned off or dimmed when the phone is inactive for approximately 20 seconds o snom 360: Backlight is turned off compl[...]

  • Page 39

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 33 English Audio Configuration Tasks Volume You can adjust the volume of the currently used audio device when the phone is in “dialing” mode (see page 57) or during an active call (see page 71). Action: Adjust the volume of the active audio device. snom[...]

  • Page 40

    snom 3x0 VoIP P hones User Manual English 34 • Phone Configuration © snom technology AG 2007 English Headset Use Physically connect your headset (see page 11) and activate/deactivate it for use. If you are using a wireless headset and the snom wireless headset adapter 17 , the wireless mode is automatically activated. Activation Action: Activate[...]

  • Page 41

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 35 English Ringtones Ringtones are used to indicate incoming calls (see page 63). Mapping Different methods with different priorities (1 = highest priority , 5 = lowest priority) are used to assign a ringtone to an incoming call: Only for advanced users or [...]

  • Page 42

    snom 3x0 VoIP P hones User Manual English 36 • Phone Configuration © snom technology AG 2007 English Volume Action: Adjust the volume of the ringtone assigned to the extension (SIP identity) currently active for outgoing calls. snom 300 snom 320 snom 360 snom 370 When the phone is in idle mode, press . Ringer Volume : ■■■■■■■■■[...]

  • Page 43

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 37 English Configuration Action: Change the ringtone assigned to your extension X (SIP identity X). snom 300 snom 320 snom 360 snom 370 Select a ringtone from the list:  Setup  Identity X  Login  Login Information  Ringtone : <Ringer 1-10;[...]

  • Page 44

    snom 3x0 VoIP P hones User Manual English 38 • Phone Configuration © snom technology AG 2007 English SIP Identity Configuratio n Tasks snom VoIP phones support multiple extensio ns (SIP identities). Each extension will act like a separate phone line in a conventio nal telephony system. As soon as the extensions have been registered (see page 19)[...]

  • Page 45

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 39 English Blocking Ext ensions Action: Block an extension (SIP identity) temporarily snom 300 snom 320 snom 360 snom 370  Setup  Identity X  Login Tab  Login Information  Identity active: <OF F> Result: The chosen extension (SIP identi[...]

  • Page 46

    snom 3x0 VoIP P hones User Manual English 40 • Phone Configuration © snom technology AG 2007 English Function Key Configuration Tasks Various functionalities can be mapped o nto the free function keys Px (see page 7); the adjacent yellow LEDs show their current status. snom 300 snom 320 snom 360 snom 370 6 free function keys P1…P6 12 free func[...]

  • Page 47

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 41 English Line L Dependencies: • Context: <SIP Identity> or <Active> • Number: <blank> Description: This is the default key function. It is used to indicate and accept incoming calls and allows placing active calls on hold o r resumin[...]

  • Page 48

    snom 3x0 VoIP P hones User Manual English 42 • Phone Configuration © snom technology AG 2007 English Extension (formerly “Destination”) L Dependencies: • Context: <SIP Identity> • Number: <monitored extension> Description: This key function allows you to monitor the status (idle, ringing, or busy) of other extensions (SIP acc[...]

  • Page 49

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 43 English Voice Recorder L Note : Your VoIP PBX must support this feat ure; a valid voice recording extension (SIP account) is required. Dependencies: • Context: <SIP Identity> • Number: <voice recorder extens ion (SIP account)> Description[...]

  • Page 50

    snom 3x0 VoIP P hones User Manual English 44 • Phone Configuration © snom technology AG 2007 English Push2Talk L Note : Your VoIP PBX must support this function. The following settings must have been configured in advance: Your phone:  Setup  Advanced  Behavior  Enable Intercom : <ON> Other phones:  Setup  Advanced  Be[...]

  • Page 51

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 45 English Action URL L Dependencies: • Context: <Active> • Number: < HTTP URL> • LED: inactive Description: This key function allows you to send HTTP requests to a web server, e.g . you can set a status on the server or retrieve Minibrows[...]

  • Page 52

    snom 3x0 VoIP P hones User Manual English 46 • Phone Configuration © snom technology AG 2007 English Maintenance Ta sks Administrator Password  Warning: You need to know the administrator password to return to administrator mode; otherwise you have to perform a rese t to factory values! All current setting changes will be lost! Use the follow[...]

  • Page 53

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 47 English Administrator Mode Administrator mode grants unlimited acces s to the phone configuration on both web and phone user interface. Action: Enable administrator mode via web user interface or phone user interface snom 300 snom 320 snom 360 snom 370 ?[...]

  • Page 54

    snom 3x0 VoIP P hones User Manual English 48 • Phone Configuration © snom technology AG 2007 English Methods Firmware updates can be conducted using the following methods: Only for advanced users or system administrators: 1. Manual TFTP update : Exceptional situations or downgrade, see page 12 2. Manual update/downgrade : Most convenient when up[...]

  • Page 55

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 49 English Compare the major release level of the latest available firmware version published on snom’s firmware download website 23 with the firmware version installed on your phone . If they differ you are strongly advi sed not to conduct a manual updat[...]

  • Page 56

    snom 3x0 VoIP P hones User Manual English 50 • Phone Configuration © snom technology AG 2007 English Automatic update L Note : This method requires an internet connection. The automatic update is conducted via the phone’s web user interface. Action: Conduct an automatic firmware update snom 300 snom 320 snom 360 snom 370 Navigate to snom’s o[...]

  • Page 57

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 51 English Reboot L Note : You should reboot the phone when you are challen ged, e.g. after applying changes to the phone configuration. Action: Reboot the phone. snom 300 snom 320 snom 360 snom 370  Setup  Advanced  Update  Reboot or  Enter [...]

  • Page 58

    snom 3x0 VoIP P hones User Manual English 52 • Phone Configuration © snom technology AG 2007 English Factory Reset L Note : You should reset the phone only in the following situations: • The phone configuration was changed and the phone i s not functioning anymore. • The help desk of your vendor or snom partner advised you to do so. Action: [...]

  • Page 59

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 53 English Basic Call Functions Outgoing Calls Extension (SIP identity) for Outgoing Calls Example: There are two extensions (ext1, ext2) registered on your phone; “ext1” is currently used for outgoing calls. Action: Select ext2 for outgoing calls. sno[...]

  • Page 60

    snom 3x0 VoIP P hones User Manual English 54 • Basic Call Functions © snom technology AG 2007 English Making Calls You can make calls using the supported number formats described below. Change the input mode in accordance with the number format (see “Input Mode” on page 55). Use the appropriate audio operation mode (see page 57) for dialing.[...]

  • Page 61

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 55 English Input Mode The default input mode is the numer ic mode. L Note : Change the input mode in accordance with the type of number to be dialed. The last input mode will remain active. Numeric Mode to Alphanumeric Mode (Lower case) Action: Change inpu[...]

  • Page 62

    snom 3x0 VoIP P hones User Manual English 56 • Basic Call Functions © snom technology AG 2007 English Action: Toggle between lower case and upper case input mode snom 300 snom 320 snom 360 snom 370 Press Result: The input mode is togg led between lower and upp er case. The phone displays the current input mode. Alphanumeric Mode (Upper Case) to [...]

  • Page 63

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 57 English Audio Operation Mode Action: Make a call using handset, handsfree, or headset mode (see page 9) snom 300 snom 320 snom 360 snom 370 Take the handset off the hook. Handset mode has been activated ( symbol) and a dial tone is heard in the handse t[...]

  • Page 64

    snom 3x0 VoIP P hones User Manual English 58 • Basic Call Functions © snom technology AG 2007 English You can also make a call using handset or handsfree mod e without confirming the previously entered number: snom 300 snom 320 snom 360 snom 370 Enter the number to be dialed. Lift the handset or press . Result: The phone begins to dial. Auto Com[...]

  • Page 65

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 59 English Call Completion This call function allows you to establish ca lls s uccessfully when the other party is busy or not answering. L Note : Your VoIP PBX must support this feature. Enabling Action: Enable call completion via the web or phone user in[...]

  • Page 66

    snom 3x0 VoIP P hones User Manual English 60 • Basic Call Functions © snom technology AG 2007 English While Waiting Action: Optionally: Continue using the phone while waiting for call completion snom 300 snom 320 snom 360 snom 370 Press to return to the idle screen Result: The idle screen is displayed and the me ssage “CC” is shown on the di[...]

  • Page 67

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 61 English Activation Action: Activate call completion when called party extB is not responding snom 300 snom 320 snom 360 snom 370 extB … extB CC Cancel ——— Calling ——— extB … CC … … Calling time extB name  extB number ext1 name [...]

  • Page 68

    snom 3x0 VoIP P hones User Manual English 62 • Basic Call Functions © snom technology AG 2007 English Call Termination Action: Terminate a call snom 300 snom 320 snom 360 snom 370 (1) Replace the handset, (2) press the handset hook (see page 9) or (3) press Result: The call is terminated. Redial This function allows the redialing of previously d[...]

  • Page 69

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 63 English Incoming Calls Call Indication An incoming call is indicated acoustically and visually: Acoustic • Ringtone (see page 34) Visual • Fast Blinking LEDs o LED adjacent to Free Function “Line” Key L Note : Use the default settings (see page [...]

  • Page 70

    snom 3x0 VoIP P hones User Manual English 64 • Basic Call Functions © snom technology AG 2007 English Accepting Incoming Calls Action: Accept an incoming call snom 300 snom 320 snom 360 snom 370 Pick up the handset (  enable handset mode ) or press (  enable handsfree mode ) or press (  enable handsfree or headset mode , if used) Result[...]

  • Page 71

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 65 English Action: Receive another incoming call at extC while in an active call at extA . snom 300 snom 320 snom 360 snom 370 Another incoming call is signalized on the display and by the blinking LED2. extA 1:10 extC  extA 1:10 extC ……… —— C[...]

  • Page 72

    snom 3x0 VoIP P hones User Manual English 66 • Basic Call Functions © snom technology AG 2007 English Denying Incoming Calls Action: Deny an incoming call to extA snom 300 snom 320 snom 360 snom 370 extA extA Deny ———— extA ———— Ringing time extA name  extA number extB name  extB number Press or Press Deny S4 S4 Deny S4 Res[...]

  • Page 73

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 67 English DND (Do Not Disturb) Mode L Note : The following settings must ha ve been configured in advance:  Operation  Directory / Address Book  Add or Edit Entry/Contact Type: <VIP> The following configuration is m andatory on snom 300, bu[...]

  • Page 74

    snom 3x0 VoIP P hones User Manual English 68 • Basic Call Functions © snom technology AG 2007 English Call Forwarding This feature allows you (extB) to forward an incoming call from extA to another phone number ( extC) , e.g. a cell phone or voice mailbox. The following call forwarding events can be configured: • Off: Call forwarding is deacti[...]

  • Page 75

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 69 English Busy Action: Activate call forwarding event “when busy” (to extC ) snom 300 snom 320 snom 360 snom 370  Setup  Preferences  Call Forwarding  Busy  Target: <extC>  Setup  Preferences  Call Forwarding  Event: &[...]

  • Page 76

    snom 3x0 VoIP P hones User Manual English 70 • Basic Call Functions © snom technology AG 2007 English Timeout Action: Activate call forwarding event “on timeout” (to extC ) snom 300 snom 320 snom 360 snom 370  Setup  Preferences  Call Forwarding  Timeout  Target: <extC>  Setup  Preferences  Call Forwarding  T[...]

  • Page 77

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 71 English Active Calls Audio Operation Modes The audio operation modes handset , handsfree , and headset can be alternated during active calls. Action: Switch between handset , handsfree , and headset mode during an active call. snom 300 snom 320 snom 360[...]

  • Page 78

    snom 3x0 VoIP P hones User Manual English 72 • Basic Call Functions © snom technology AG 2007 English Mute / Unmute This function allows you to mute the microp hone of the active audio device during a call, i.e. the other party cannot hear you. Unmute the microphone to return to normal conversation. Mute Action: Mute the microphone of the active[...]

  • Page 79

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 73 English Multiple Speaker Mode This option is only available during an active call and allows you to use two speakers simultaneously for listening (handset/cas ing speaker or headset/casing speaker). Enable Casing Speaker Action: Turn on the casing speak[...]

  • Page 80

    snom 3x0 VoIP P hones User Manual English 74 • Basic Call Functions © snom technology AG 2007 English Hold and Resume This call function allows you ( extB ) to place an active call from extA on hold. When placing a call on hold, your IP PBX might play a melody or message to the other party while waiting. Other calls can be received and made whil[...]

  • Page 81

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 75 English Calls on Hold: 3 ext C Calls on Hold: 3 ext C — Calls on Hold: 3 — ext C extB[...]

  • Page 82

    snom 3x0 VoIP P hones User Manual English 76 • Basic Call Functions © snom technology AG 2007 English Call Transfer This call function allows your phone ( extB ) to transfer an active call from extA to a third phone ( extC ) without announcing the call to extC (“Blind Transfer”) or with prior announcement (“Attended Transfer”). L Note : [...]

  • Page 83

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 77 English Conference This call function allows your phone ( extA ) to establish a three-party conference, i.e. three phone parties can communicate with each other. Establishing Action: Establish three-party conference on your phone ( extA) snom 300 snom 3[...]

  • Page 84

    snom 3x0 VoIP P hones User Manual English 78 • Basic Call Functions © snom technology AG 2007 English Call Recording You can record active calls. The recordings are available through your voice mailbox (see page 87) L Note : Your VoIP PBX must support this functionality. Turn On Action: Turn On Call Recording snom 300 snom 320 snom 360 snom 370 [...]

  • Page 85

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 79 English Advanced Phone Functions Hot Desking The basic functionality allows logging off existing user accounts (exten sions/SIP identities) and logging on new user accounts (extensions/SIP identities). L Note : This feature can be enhanced to allow [...]

  • Page 86

    snom 3x0 VoIP P hones User Manual English 80 • Advanced Phone Functions © snom technology AG 2007 English Logon New User (E xtension/SIP Id entity) Action: After logging off all users (see page 79) you can logon a new user The Logon Wizard screen is displayed: Welcome! Press a key to log on. time Welcome! Press a key to log on. No Logon Wizard s[...]

  • Page 87

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 81 English Directory The built-in phone directory stores the names a nd phone numbers of your contacts and allows you to group them into “friends”, “family members”, “collea gues”, and “VIPs”, which groups can be assigned distinct ringt[...]

  • Page 88

    snom 3x0 VoIP P hones User Manual English 82 • Advanced Phone Functions © snom technology AG 2007 English Call Lists Your phone maintains locally stored lists of missed, received, and dialed calls. Each list entry has a timestamp and shows the calle d or calling party number respectively. A maximum of 100 entries per list is supported. L Note : [...]

  • Page 89

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 83 English Minibrowser This function enables your phone to use se rvices provided by standard web servers using the HTTP/HTTPS protocol . Typical services are: • To-do lists • Stock information • Weather information • Provisioning • Scheduler[...]

  • Page 90

    snom 3x0 VoIP P hones User Manual English 84 • Advanced Phone Functions © snom technology AG 2007 English Presence This feature allows you to publish a pres ence state to indicate your current communication status in order to inform your contacts of your availability and willingness to communicate. L Note : Your VoIP PBX must support this functi[...]

  • Page 91

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 85 English Changing th e Presence State The default presence state is Offline , i.e. your contacts are informed of your availability. You can change your presence state to one of the following options: Online, Offline, Invisible, Busy. Action: Change y[...]

  • Page 92

    snom 3x0 VoIP P hones User Manual English 86 • Advanced Phone Functions © snom technology AG 2007 English Contact Presence The Contacts list shows the presence state of your contacts without you having to call them. Action: Check the presence state of your contacts snom 300 snom 320 snom 360 snom 370 Press Sx Contacts Sx not supported not suppor[...]

  • Page 93

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 87 English Voice Mailbox Your voice mailbox messages, which are usually stored on a media server of your local or hosted VoIP telephony system, can be accessed from your phone. L Note: Your VoIP telephony system must support this functionality. New voi[...]

  • Page 94

    snom 3x0 VoIP P hones User Manual English 88 • Advanced Phone Functions © snom technology AG 2007 English Visual Indication Message LED The “Message LED” starts blinking when new MWIs arrive and stops when all messages have been retrieved. snom 300 snom 320 snom 360 snom 370 Message yellow Message red Idle Screen Symbols/Messages snom 300 sn[...]

  • Page 95

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 89 English Extension Monitoring and Call Picku p This feature allows you to monitor the call st ate of other extensions and to answer calls to these extensions. It is very useful for a user, especially a phone receptionist, to kno w the call state of o[...]

  • Page 96

    snom 3x0 VoIP P hones User Manual English 90 • Advanced Phone Functions © snom technology AG 2007 English “Calls” List The “Calls” List represents a visual and functional extension of the BLF feature: • The call state of monitored phones is displayed (snom 360/snom 370 only ) • The “Calls” list can be updated via an “Extension [...]

  • Page 97

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Appendix • 91 English Appendix Mapping of Context-Sensitive Function Keys The following table gives a n overview of the individual functions and its rela tion to the text or symbol displayed above each key as mentioned on page 8. Idle screen Functionality snom 320 Text snom 360 [...]

  • Page 98

    snom 3x0 VoIP P hones User Manual English 92 • Appendix © snom technology AG 2007 English “Edit” / “Enter number” screen Functionality snom 320 Text snom 360 Icon snom 370 Text Deletes the last character Clear Clear Deletes left character C  C << Input Mode numeric  lower case 1  a 1>>a Input Mode lower case  uppe[...]

  • Page 99

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Appendix • 93 English Mapping of Key Events Key Event Description Page F_REC Toggles recording on/off during an active call. 8 / 78 F_RETRIEVE Retrieves the mailbox messages. 87 F_REDIAL Shows the list of dialed records. Pressing it twice dials the last dialed record. 62 F_REDIR[...]

  • Page 100

    snom 3x0 VoIP P hones User Manual English 94 • Appendix © snom technology AG 2007 English Idle Screen Phone Type Idle Screen on Display Pos Element snom 300      Extension (SIP Identity) snom 320      Time  Date  Status Line for Messages snom 360            /    [...]

  • Page 101

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Appendix • 95 English Accessories The following accessories can be used together with your snom phone: Expansion Module The expansion module will extend the number of free function keys and LEDs (see page 7 and 40) by 42.  For further technical information 27 consult our onli[...]

  • Page 102

    snom 3x0 VoIP P hones User Manual English 96 • Appendix © snom technology AG 2007 English Wire less Head set Ad apter The snom Wireless Headset Adapter connects any supported wireless headset to your snom phone (see restrictions and firmware requirements below). That allows you to answer and terminate calls directly from your headset device (Ele[...]

  • Page 103

    snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Appendix • 97 English Power Consumption Power Consumption snom 300 snom 320 snom 360 snom 370 Power adapter • Typical (watts) approx. 1.7 – 2.1 approx. 1.7 – 2.2 approx. 1.8 – 2.3 approx. 1.9 – 2.4 PoE • Typical (watts) N/A approx. 2.0 – 2.3 approx. 2.2 – 2.5 app[...]

  • Page 104

    snom 3x0 VoIP P hones User Manual English 98 • Appendix © snom technology AG 2007 English Endnotes 1 Special characters are: .@1,?!-/():; &%*#+<=>$[] 2 http://wiki.snom.com/Docum entation 3 The Portable Document Format ( PDF ) is a cross-p latform, open-file format for documents. 4 Not included in delivery 5 http://wiki.snom.com/Fir mw[...]

  • Page 105

    User Manual sno m 3 00 | 3 20 | 3 60 | 3 70 deutsch english español français italiano www.snom.com www.snom.com[...]