Altigen 600H manual

Alti-IP 600H Phone ™ Administration Manual 05/2005 Ve rsion #3 4290-0010-5.0A[...]

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommuni cations system that is immune to this type of cri minal activity . AltiGen Communi cations, Inc. will not accept liability for any damages, including long distance c[...]

Alti-IP 600H Manual i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . vii C HAPTER 1 An Overview of the Alti-IP 600H . .[...]

Alti-IP 600H Manua l ii Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Rebooting the Alti-IP 600H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Configuring “Phone Settin g” Soft Keys . . . . . . . . . . . . . . . . . . . . 20 Dialing an IP Number Di rectly from the Alti-IP 600H . . .[...]

Alti-IP 600H Manual iii Alti-IP 600H/600PH Running Messages . . . . . . . . . . . . . . . . . . 43 IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 User Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Alti-IP 600H Manua l iv[...]

Alti-IP 600HManual v Warranty What The Warranty Covers AltiGen Communications warrants its hardware pr oducts to be free from defects in material and workmansh ip during the warr anty period. If a product proves to be defective in material or workmanship during the warran ty period, AltiGen Communications will, at it s sole option, repair, refund o[...]

vi Alti-IP 600HManual 1. Take or ship the produc t (s hipment prepaid) to your AltiG en distributor or to AltiGe n Communications, Inc. All materials being returned to AltiGen must have an associated RM A number. RMA numbers are issued by AltiGen Customer Service a nd can be obtaine d by calling 1-888-ALTIGE N (258-4436) or faxing an RMA form, avai[...]

Alti-IP 600H Manual vii Preface: About This Manual This document provides the required st eps to get the Alti-IP 600H phone up and running on a Voice over IP (VoIP) network. For complete and detailed information on procedures that you need to p erform o n AltiGen’s AltiWare application or other network devices, refer to the AltiWare OE System Ins[...]

viii Alti-IP 600H Manual Related Documentation • Alti-IP 600H Quick Reference Card • AltiWare OE/ACC System Inst allation and Admin istration Manual or AltiContact Manag er System Administ ration Ma nual[...]

Alti-IP 600H Manual 1 C HAPTER 1 An Overview of the Alti-IP 600H The Alti-IP 600H class of AltiGen IP pho nes is an H.323-compliant, business telephone th at provides voice commun ication over an IP network. The Alti-IP 600H provid es functionality sim ilar to traditional analog phones, including automatic redial, on-hoo k dialing, hands-free opera[...]

Alti-IP 600H Manua l 2 Figure 2. Alti-IP 600H, Top View 1 LCD Screen Multi-use: displays features such as time, phone number, caller ID, call waiting, line/call status and call time . 2 PC Access Port Connects to PC (10/100 PC) 3 Network Port Connects to network (10/100 SW) 4 AC Adapter Port Connects to power outlet. 4 3 2[...]

Alti-IP 600H Manual 3 5 Soft Keys 1-10 10 soft keys can be configured as a BLF (Busy Lamp Field) key, an AltiServ fea ture code , a speed dial key, Directory key, Line Park key, a Call Record key, a phone setting key or Headset key, set up by the System Administrator in AltiAdmin/ACM Admin. Note: The lower left Soft Key is set up as FLASH by defaul[...]

Alti-IP 600H Manua l 4 Note: * indicates a normal operating mode key feature, which is only available after regist ering the Alti-IP 600H with the phone server and logged in as an extension. Hardware Components The following hardware items are included in this package: • Alti-IP 600H Set • Phone receiver • AC Adapter (Input: 100-2 40V; Output[...]

Alti-IP 600H Manual 5 • Headset port support • Call Record[...]

Alti-IP 600H Manua l 6[...]

Alti-IP 600H Manual 7 C HAPTER 2 System & Network Requirements System Requirements • AltiWare OE 4.5A or higher Note: A lower version of AltiWare may cause the IP phone to lose several advanced features, resu lting in use as a very basic H.323 phone. • AltiGen OE 4.5A Gatekeeper or higher (to support Plug and Play functionality) Network Req[...]

Alti-IP 600H Manua l 8 AltiGen IP Phone Service AltiGen IP Phone Service is installed togeth er with AltiServ, runs on the same system as AltiServ, and conn ects to AltiServ through enhanced AltiLink+ protocol on behal f of Alti-IP 600H phon es. This service must be running for the Alti-IP 600 H to operate. If IP Phone Service st ops while the Alti[...]

Alti-IP 600H Manual 9 C HAPTER 3 Installation These steps describe procedures for installing and configuri ng the Alti-IP 600H locally — through man ual setup or plug and play. To install and configure the phone remotely, refer to “Remote Installatio n” on page 18. Manual Setup To manually set up the Alti-IP 600 H phone, perform the following[...]

Alti-IP 600H Manua l 10 This opens the AltiGen IP Phone Conf iguration window where, after setting up an IP extensio n, you can set t he following param eters for the IP extension: Figure 3. IP Phone Configuration Window The left side of the IP Phone Configuration window displays all the Alti-IP phone extensions that have been set up in the system.[...]

Alti-IP 600H Manua l 11 After creating the IP extensions, you can set the follo wing parameters: Parameter Des cription Soft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use the drop down list to assign one of the fo llowing functions to the desired keys: • N/A - when selected, the corre sponding soft key cannot be used. • BLF[...]

Alti-IP 600H Manua l 12 Soft Key 1 - 10 (cont.) • Call Record - when selected, the IP phone user can start and/ or stop voice recording on demand. In the Extension Configuration screen on the Gene ral page, Record on Demand to Exte nsion VM m ust be enable d in the Personal Call Recording Options field. Press key to start recording, press the key[...]

Alti-IP 600H Manua l 13 Notes: • IMPORTANT! Please note that the conf igurati on in AltiWare will override the Alti-IP 600H phone’s lo cal configuration after the IP Phone is registered. If the IP phone’s local configuration is changed while in Basic mode, these chan ges will be overwritten by AltiAdmin/ACM Admin settin gs. Also, aft er the I[...]

Alti-IP 600H Manua l 14 • IMPORTANT! When updatin g the Alti-IP 600H phone’s firmware, it is recomm ended that admi nistrators perform any updates after normal business hours or wh en the IP phone is not in use. If the Alti-IP 6 00H phone is in use during an update, the call will be disconnected. • The Apply To button works with the following[...]

Alti-IP 600H Manua l 15 • IP subne t mask • Default gateway IP address 4. Configuring the AltiWare IP Settings If you are using Gatekeeper Auto Discovery , you do not need to configure anything. Proceed to Step 6. If you are not using Gate keeper Auto Discovery , you must manual ly configure the AltiWare IP address se tting into the Alti -IP 60[...]

Alti-IP 600H Manua l 16 Plug and Play Setup The steps for plug and play setup wil l vary depending on wh ether or not the Alti-IP 600H Phone h as been started. When the Alti -IP 600H is started for the first time, it can support pl ug and play to enable the phone to automatically register itself t o AltiServ. If th e Alti-IP 600 H has already been [...]

Alti-IP 600H Manua l 17 If the phone successfully passes through these stages, the phone shows the time and extension in the LC D screen and is now in normal operating mode. Otherwise, refer to “Troubleshooti ng” on page 40. 8. If you wish to change soft keys, you can set up IP Phone properties in AltiWare as described in Step 2 - “AltiAdmin/[...]

Alti-IP 600H Manua l 18 Remote Installation To install the Alti-IP 600H at a re mote location, using a DSL connection with or without a router hub: 1. Check the firewall settings at th e co rporate network t o open TCP/UDP ports required by the Alti-IP 600H . (For more information on firewall settings, refer to “Firewall Consideratio ns” on pag[...]

Alti-IP 600H Manua l 19 If the phone successfully passes through these stages, the phone shows the time and extension in the LC D screen and is now in normal operating mode. Note: The Alti-IP 600H AltiWare IP addr ess, TFTP (IP) address and other network related configuration parameters will override t he AltiAdmin’s settin gs when the phone regi[...]

Alti-IP 600H Manua l 20 • LED 2 l ight on = n etwork failed • LED 3 light on = DHCP failed • LED 4 light on = attached IP address failed If the phone successfully passes through these stages, it has started up properly. Otherwise, refer to “Troub leshooting” on page 40. Active Logon While Anot her Handset is Already Logged On To the Same [...]

Alti-IP 600H Manua l 21 1. Press * * 6 , then the ENTER button. 2. Scroll to the program key to configure. 3. Enter the appropriate digits for the speed dial number or feature code. The digits will be automatically dial ed w hen this funct ion key is pressed . Dialing an IP Number Directly from the Alti -IP 600H To dial an IP number directly from t[...]

Alti-IP 600H Manua l 22 Operation Notes • When using #26 and #27 to log out/in, the Alti-IP 600H must be onhook. Using the sp eaker button to use #26 or #27 will not work. • Two dial tones are always heard when going offhook on the Alti-IP 600H. • If two calls ring into the Alti-IP 600H at the same time and the user attempts to answer the sec[...]

Alti-IP 600H Manua l 23 C HAPTER 4 Configuring Phone Settings A set of phone related parame ters — system settings and network settings — can be configured through th e IP phone’s setup menu by pressing “ * * 7 ,” then the ENTE R button.  /  (UP/DOWN keys) selects YES or NO in the LCD display.  (FORWARD key) selects menu.  (BA[...]

Alti-IP 600H Manua l 24 Network Settings Current AltiWare System>Current AW Displays the cu rrent AltiWare server’s IP address assigned to the phone Hour Offset System>Hour Offset Sets the time offset from the AltiWare server’s time. TFTP Server System>TFTP Server {Save TFTP Server IP Address} Sets the TFT P server IP address for updat[...]

Alti-IP 600H Manua l 25 Modifying DHCP Settings Dynamic Host Configuration Protocol (D HCP) automatically assigns IP addresses to devices when they are connected to the network. Enabling DHCP The Alti-IP 600 H automatically enables DHCP b y default, but you can reset the protocol if it becomes disabled usin g the following step s: 1. Press * * 7 + [...]

Alti-IP 600H Manua l 26 Disabling DHCP If you do not use DHCP in your netw ork, you can disab le DHCP before manually assigning an IP address to the Alti-IP 600H. To disable DHC P, use the following steps:. Note: Procedures involving configuring IP settings cannot be completed when DHCP is enabled in your network. 1. Press * * 7 + ENTER button. 2. [...]

Alti-IP 600H Manua l 27 Assigning a TFTP Server The default TFTP Server is set to 0 .0.0.0. To assign the TFTP ser ver , use the following steps: 1. Press * * 7 . 2. Use  /  to select System , then press the ENTER button. 3. Scroll to TFTP Server . 4. Press ENTER but ton or  (FORWARD k ey). 5. Use the buttons on the dial pad to enter the n[...]

Alti-IP 600H Manua l 28 To update the p hone firmware directly from the Alti-IP 600H Phone: 1. Press * * 7 , then press the ENTER button to access the Configuration Menu. 2. Use  /  to scroll to System > TFTP Server. 3. Enter TFTP server address. 4. The Alti-IP 600H will download the firmware from the TFTP on the next reboot. 5. Once the I[...]

Alti-IP 600H Manua l 29 Configuring NAT NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known wi thin another network. One net work is designated as t he inside network, th e other is the outside. The Alti-IP 600H can be enabled to support H.323 behind NAT. The Alti-IP 600H wil[...]

Alti-IP 600H Manua l 30 1. Press * * 6 ENTER . 2. Scroll to SELECT RING and press ENTER or  (FORWARD key). 3. Scroll to desired ring tone (0 -2), or press 0 , 1 or 2 on the diali ng pad, then press ENTER . Distinctive Ringing Support If the Distinctive Ring options are enabled by the System Administrator in AltiAdmin/ACM Admin ( General page of [...]

Alti-IP 600H Manua l 31 • FWD - forwarding Note: The area is blank if the agent is in any other state. Figure 5. Alti-IP 600H Wo rkgroup Display example In the workgroup display example, QL5 indicate s there are five calls in the queue , QT12 indicates the one of the calls has been queued for 12 minutes , WG2000 indicates Workgroup 2000 , NRDY in[...]

Alti-IP 600H Manua l 32[...]

Alti-IP 600H Manua l 33 C HAPTER 5 Phone Functions The Alti-IP 600H provid es a broad range of call handlin g and dialing features directly on the phone an d through the AltiWare system. The following section li sts the supported telephony features, a brief description and additional configurat ion notes where applicable. Feature Description Config[...]

Alti-IP 600H Manua l 34 Call Record Allows this key to be used for on-demand recording. • From AltiAdmin/ACM Admin, go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate functio n key to Call Record. • In the Extension Configur ation screen on the General page, select Record on Demand [...]

Alti-IP 600H Manua l 35 Flash Signals PBX that special instructions will follow. • By default, the lower left Soft Key is set up as FLASH. This can be re- assigned in AltiAdmin through the AltiGen IP Phone Configur ation window. Only this key can be configured as FLASH. Headset W hen selected, the user will be able to activa te a third-party head[...]

Alti-IP 600H Manua l 36 Line Park A parked call line appearance can be assign ed as a programmab le “ Parked Call Line ” button by the administrator. When connected to a caller, the call can be parked by pressing the Parked Call Line button. If a call is parked at a Parked Call Line, its LED light is on. The call can be picked up by pressing th[...]

Alti-IP 600H Manua l 37 Ring Tones Select from one of three ring to nes. • Press * * 6 ENTER , scroll to SELECT RING , and select from 0 - 2. Soft Keys 1 - 10 Quickly pe rforms a specified function (Busy Lamp Field, AltiSe rv Feature Co de, Line Park, Phone Setting, Speed D ial Directory, or Headset) previously c onfigur ed by the System Administ[...]

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Alti-IP 600H Manual 39 Appendix A Specifications Network Protoc ols • H.323, RTP, RTCP , TFTP, TCP, UDP, DHCP, DN S, ARP, ICMP, T elnet Call Control Protoc ols • H.323 Audio Standards • Vocoder: IT U G.711 (PCM), one low bit rate (G.723 .1) • Acoustic Echo canc ellatio n supporting high-quality speakerphone Keypad Features & Handset •[...]

Firewall Considerations 40 Alti-IP 600H Manual Firewall Considerations If using a firewall in the AltiWare environment, the follo wing network ports are used: Troubleshooting The following table provide s the most common problems an end user may encounter . For Alti-IP 600H phone quest ions or problems not listed here, Client Server TCP UDP AltiAdm[...]

Appendix A Alti-IP 600H Manual 41 contact AltiGen T echnical Support. Problem/Symptom Solution AltiWare is unreachable. • Check to make sure the AltiWare IP address in the IP Phone is set up correctly. • Check the Alti-IP 600H phone ’s IP address, network mask and default g ateway. • Check to make sure you can ping the Alti-IP 600H phone’[...]

Troubleshooting 42 Alti-IP 600H Manual One way connection. • Make sure firewall setting has all the TCP/UDP ports required by AltiWare opened. • If NAT is used, make sure NAT is enabled and NAT address is set up correctly. Phone does not show anything on LCD display. Check the powe r source to be sure the Alti-IP 600H phone is receiving power. [...]

Appendix A Alti-IP 600H Manual 43 LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing Menu Configuration: Alti-IP 600H/600PH Running Messages The following messages may be displayed in the LCD when runni ng the Alti-IP 600H/600PH: Message De finition conf timeout! After 2 minutes inside t[...]

LCD Messages 44 Alti-IP 600H Manual AW UNREACHABLE! Failed to connect to the AltiG en phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. Or, the networ k conn ection is lost in offhook or connect state. Refer to “ AltiWare is unreachable. ” [...]

Appendix A Alti-IP 600H Manual 45 IP Phone Boot Messages The following messages may be displayed in the LCD when booti ng the Alti-IP 600H/600PH: User Reference Basic Phone Operation * indicates a normal operating mode phone fe ature, which is only available after registering the Alti-IP 600H with the pho ne server and logged in as an extension. WR[...]

User Reference 46 Alti-IP 600H Manual Conference* During a call: 1) Press CONF button (this aut omatically selects a new line and places the other party on hold) 2) Enter target telephone number 3) When the call connects, pr ess CONF button again OR  (BACK key) to cancel conference and return to original party. The # of parties allowed in a conf[...]

Appendix A Alti-IP 600H Manual 47 Configuration Menu* 1) Press * * 7 , then ENTER button. 2) Use the navigation buttons to select configur ation menu. •  /  (UP/DOWN keys) allows you to scroll through text and select features displayed in LC D screen. •  ( FORWARD key) is for menu selection. •  ( BACK key) returns to previous conf[...]

User Reference 48 Alti-IP 600H Manual Redial Phone is onhook 1) Press REDIAL button. 2) Use  /  to scroll to the desir ed entry. (  scrolls to previous entry,  scrolls to first entry.) 3) Press SPRK/MUTE button or raise h andset. • Redial up to 16 last calls • Redial up to 32 digits. Release For a connected call: 1) Press RELEASE to[...]

Appendix A Alti-IP 600H Manual 49 * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default se ttings (whe n user is i n Configur ation Me nu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot * * 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . Program Soft Key * * 7 . . . . . . . . . . .[...]

User Reference 50 Alti-IP 600H Manual #29 <ext > . . . . . . . . . . . . . . . . . . . . . . Ind ividual Cal l Pickup (a specific station) #30 . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any statio n ringing ) XSFR butto n #31 . . . . . . . . . . . . . . . . . Personal Call P ark #31 <ext > . . . . . . . . [...]

Alti-IP 600H Manual 51 Glossary A Alti-IP 600H/600PH - AltiGen’s H.323-co mplian t, business telephone that provides voice communication over an IP network. ASCII - American Standa rd Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. [...]

52 Alti-IP 600H Manual E extension number - an arbitrary number of two to fi ve digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the re sources of a net wor k from users o f other networks. FLASH - a sudden brief signal. Activated by depressing the flash k[...]

Alti-IP 600H Manual 53 K keyboard - system interface for communica tion. A group of numeric keys, alphabetic keys, or function ke ys use d for entering information into a ter minal and into the system. Usually patterned after the QWERTY key board layout. This term is derived from the sequen ce of the first six keys in the first row of al phabetic k[...]

54 Alti-IP 600H Manual One Number Access - a feature of Alti Ware that allo ws users to create a li st of phone numbers that the syst em can use to track users and connect them with an incoming ca ll if they are not at their extension de sk. onhook - the term used to descr ibe a telephone in the idle state o r with the receiver still resting in the[...]

Alti-IP 600H Manual 55 subnet mask - the method used for splitting IP ne tworks into a series of subgroups, or subnets. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID addres s field into a field for subnets. System Speed Dialing - this feature allows the user to access a system wide directory of comm[...]

56 Alti-IP 600H Manual workgroup pilot numbe r - an extension designated to a workgroup that is not associated wit h a physical port and may c onsist of up to 64 members. When the pilot number is dialed, the call is di stributed to the workgroup members.[...]

Index Alti-IP 600H Manual 57 Index A activating IP extension 15 active logon while another handset is already logged on 20 activity display 31 additional features 39 address AltiGen Communications, Inc. ii AltiAdmin setup 14 AltiAdmin configuration requirements 7 AltiAdmin setup 9 AltiGen Communications phone numbers ii AltiGen Communications, Inc.[...]

Index 58 Alti-IP 600H Manual H hardware components 4 headset key 12 headset port support 21 , 31 HOLD button 4 I ICMP 39 ICOM button 4 installation 9 IP extension activation 15 IP phone display workgroup status 13 time displa y 13 IP settings configuration 26 K keypad features 39 known limitations 45 L LAN 39 LCD 2 , 39 LCD messages 43 LED 39 Line [...]

Index Alti-IP 600H Manual 59 TFTP Server 24 time displa y 13 U UDP 39 updating phone fir mware 27 using DSL 18 V verifying phone startup process 19 version information 24 VM button 3 volume 3 W warranty v how to get service v workgroup status display 30 X XSFR button 4[...]