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Altigen 705 manual

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Table of contents for the manual

  • Page 1

    IP 705 Phone ™ User Manual 01/2007 4290-0014-5 .1[...]

  • Page 2

    WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommuni cat ion s system that is immune to this type of cri minal activity. Alt iGen Communications, In c., will not accept liability for any damages, including long distanc[...]

  • Page 3

    IP 705 Manual i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 C HAPTER 1 The IP 705 Phone . . . . . . . . .[...]

  • Page 4

    ii IP 705 Manual Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 C HAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Basic Phone Operation . . . . . . . . . . . [...]

  • Page 5

    IP 705 Manual iii NOTE This equipment has been te st ed and found to comply wit h the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pr otection against harmful interference in a residential i nstallation. Th is equi pment generates, uses and can radiate radio frequency ene[...]

  • Page 6

    iv IP 705 Manual[...]

  • Page 7

    IP 705 Manual v Warranty What The Warranty Covers AltiGen Communications warrant s its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in mate ria l or workmanshi p during the warranty period, AltiGen Communications will, at its so le option, repair, refund or rep[...]

  • Page 8

    vi IP 705 Manual How to Obtain Service End user customers should contact your Au thorized AltiGen Dealer for ser vice. Authorized AltiGen Dealers must fo llow the steps below for se rvi ce : 1. Take or ship the product (shipmen t prep aid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials bei ng retur ned to AltiGen must [...]

  • Page 9

    IP 705 Manual 1 About This Manual This manual describes how t o get the Alti-IP 705 p hone up and run ning on a voice over IP (VoIP) n etwork. It provides information abou t how to set up, connect cables to, and configure an IP 705 phone. It also provides information on how to configure the network and IP setting s. How to use the p hone is describ[...]

  • Page 10

    2 IP 705 Manual[...]

  • Page 11

    IP 705 Manual 3 C HAPTER 1 The IP 705 Phone The AltiGen IP 705 phone is a business telephone that provides voice communication over an IP network. The IP 705 provides functionality similar to traditi onal business phon es, including automat ic redial, on-ho ok dialing, hands-free operation, 5 programmable keys, LCD display and headset port suppo rt[...]

  • Page 12

    4 IP 705 Manua l 1 LCD Screen Displays feat ures su ch as time, ex tension number, caller ID, call waiti ng, li ne/call status and call duration. Displays the phone’s menu. 2 Program- mable Keys* 1-5 5 programmable keys can be configured by the system administrator in AltiWa re Administrator as a Busy Lamp Field ( BLF ) key, an AltiServ Feature C[...]

  • Page 13

    The IP 705 Phone IP 705 Manual 5 Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 705 with the ph one server and logged in as an extension. 13 Flash* For system featu re codes that need a fla sh to complete. 14 Transfer* Transfers a call. 15 Volume Adjusts volume of ringe r, speaker, handset an[...]

  • Page 14

    6 IP 705 Manua l Figure 2. IP 705 Phone, Back View 1 LAN Port Connects to ne twork (10/100 Base T) 2 PC Access Port Connects to a PC (10/100 Base T) 3 DC/PoE Switch Switches betwee n DC power and power over Ethernet 4 DC Port Connects to power outlet 5 Power Cable Restraint Secures the power cable, prev ent ing it from accidental ly be ing p ulled [...]

  • Page 15

    The IP 705 Phone IP 705 Manual 7 Figure 3. IP 705 Phone, Left View 1 Headset port Connects to an RJ-9 headset 2 Handset RJ-9 Port Connects to a handset 12[...]

  • Page 16

    8 IP 705 Manua l Figure 4. IP 705 Phone, Bottom View Hardware Items in the Package The following hardware items are included in this package: • IP 705 set and stand • Handset • Handset cord • AC adapter (Input: 100 -24 0V; Output: DC 5V, 2A) • Power cord • Network cable Optional item can be purchased separat ely: • Power over Ethernet[...]

  • Page 17

    The IP 705 Phone IP 705 Manual 9 Supported Telephony Features The IP 705 provides a broad range of call hand lin g and dialing features directly on the phone an d through the Alti Ware system. The following t able lists the supported featur es, a brief description of each, and configuration and use notes where applicable. Feature Description Notes [...]

  • Page 18

    10 IP 705 Manual Busy Lamp Field (BLF) Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing. The BLF ring tone is played only when the phone is in idle state. It is stopped when the destination phone stops ringing or the local p[...]

  • Page 19

    The IP 705 Phone IP 705 Manual 11 Conference button Initiates a conference and adds in other parties on e at a time. • Single Call Waiting , Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView/ AltiAgent in order to add incoming calls to a conference. • The user who initiates t[...]

  • Page 20

    12 IP 705 Manual Line Park A parked call line appearance can be assign ed as a programmab le Line Park key by the ad ministrator. When connected to a caller, the call can be parked by pressing the Line Park key. If a call is parked at a Line Park line, the button’s light is on. The call can be picked up by pressing th e Line Park key. • When co[...]

  • Page 21

    The IP 705 Phone IP 705 Manual 13 Tran sfer button Transfers an active call to another number. • This button cannot be used to “flash” after being used to transfer a call. To reconnec t to a call after using the Transfer button, use the  button or the Flash button. Voice Mail button Enables access to voice messages. • The VM count that a[...]

  • Page 22

    14 IP 705 Manual[...]

  • Page 23

    IP 705 Manual 15 C HAPTER 2 Setting Up the IP 705 Phone To set up the IP 705 phone, follow these instruct ion s: 1. Gather network setting s in format ion (this information is needed to configure the IP 705): • AltiWare server IP address • IP 705 phone’s IP address This address is needed if your company does not use Dynami c Host Configuratio[...]

  • Page 24

    16 IP 705 Manual 4. Configure the A ltiWare IP settin gs (see “Configuring IP Settings” o n page 22 for information about IP setti ngs): a. Menu > SYSTEM > Enter . b. Select AW SERVER , and press Enter . c. Enter the AltiW are server address, using the * key to input perio ds, and press Enter . 5. Activate the IP 705 extension from the IP[...]

  • Page 25

    Setting Up the IP 705 Phone IP 705 Manual 17 — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING — Version xxxx.xxxx.xxxx To Use IP 705 in Powe r over Ethernet Mode 1. Unplug the power cord . 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in [...]

  • Page 26

    18 IP 705 Manual Miscellaneous Operation Notes • Logging in and out —Wh en using #26 and #27 to log out / log in, the IP 705 must be onhook. Pressing the Speaker button and t hen using #26 or #27 will not work. • BASIC mode —If the IP 705 phone fails to register with Alti Ware during startup, the phone operates in Basic mo de. W hen in Basi[...]

  • Page 27

    IP 705 Manual 19 C HAPTER 3 Configuring the IP 705 Phone Phone, system, and netw ork settings can be configured throu gh th e IP phone’s menu. The phone can also be registered throu gh this menu, if necessary. • To get to the menu, press the Menu button. •  /  buttons scroll the m e nus and setti ngs in the LCD screen. •  button se[...]

  • Page 28

    20 IP 705 Manual System Settings Ring Tone Phone Setting > Ring Tones Sets the desired ring ton e. Ring Download Phone Setting > Ring Download Downloads ring tones from the server. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how many seconds the [...]

  • Page 29

    Configuring the IP 705 Pho ne IP 705 Manual 21 Network Settings Emergency Number System > Emergency Num Sets the I P phone’s emer gency number. For the U.S., the emergency number is 91 1. Emergency Gateway System > Emergency GW Sets the I P phone’s emer gency gateway IP ad dress Version Information System > Version Info [Read only] Dis[...]

  • Page 30

    22 IP 705 Manual Registration from the Phone’s Menu Under normal ci rcumstances, the IP 705 pho ne registers itself automatically. However, if registra tio n failed for some reason (for example, the server was not availabl e), registration can be started again from the IP 705 phone’s menu: 1. Press the Men u button. 2. Scroll to REGISTER . 3. P[...]

  • Page 31

    Configuring the IP 705 Pho ne IP 705 Manual 23 1. Press the Men u button. 2. Use  to select System , then press the Enter button. 3. Scroll to TFTP Server , and press Enter . 4. Use the keys on the dial pad to enter the new TFTP server address, using the * key to enter periods, then press Enter . Updating Phone Firmware To update the phone fi rm[...]

  • Page 32

    24 IP 705 Manual Configuring NAT Note: This section is only for an IP 70 5 phone that is using an H.32 3 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known wi thin another network. One net work is designated as the inside network, the other[...]

  • Page 33

    Configuring the IP 705 Pho ne IP 705 Manual 25 3. Select YES and press Enter. 4. Reboot the phone by pressing * * 3 and the Enter button . Note: Custom ring tones are not supported . Distinctive Ringing Support If the Distinctive Ring options are enabled by th e system administrator, you may have three different ring cadences that disting uish th e[...]

  • Page 34

    26 IP 705 Manual When a call rings the agen t or the when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits display, and the first l ine stays the same. However, when more than one call is outstanding, the first l ine shows th e Call n/ n displa y. If the agent is a member of multiple workgrou[...]

  • Page 35

    IP 705 Manual 27 C HAPTER 4 User Guide The LCD Screen In normal operating mod e , th e phone’s LCD screen displays the ti me and the extension number on th e first line: Other messages you may see: MISSED xx - Number of calls missed. xxVM - Indicates the number of new voice messages. Appears in place of the extension number when there are voice m[...]

  • Page 36

    28 IP 705 Manual • DND - do not disturb • FWD - forwarding The area is blank if the agent is in any other state. When a call rings the agent or when the agent is making an outgoing call, the second line of the LCD is chang ed to Caller ID or dialed digits display, and the first line stays the same. Ho wever, when more than one call is outstandi[...]

  • Page 37

    User Guide IP 705 Manual 29 Conference* To initiate a con ference during a call: 1) Press the Conference b utton (this automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the  button to cancel the conference and r eturn to the [...]

  • Page 38

    30 IP 705 Manual Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, or press the appropriate programmable key if it is configured for headset or pr ess the Speaker button. Hold* During a call: 1) Press the Hold button to put the current call on hold and make a new call. To retrieve a single call on ho[...]

  • Page 39

    User Guide IP 705 Manual 31 Restore Default Settings 1) Press the Menu button. 2) Press * * 2 , then the Enter button. Ring Tones 1) Press the Menu button. 2) Select PHONE SETTING, and scroll to RING TONES. 3) Select a ring tone and press the Enter button. Program- mable Key* • N/A • BLF • Feature Code • Admin Defined # • EXT Speed Dial ?[...]

  • Page 40

    32 IP 705 Manual * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore d efault se ttings (whe n user is i n the Configur ation Menu ) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot AltiServ Feature Codes ## <pwd> . . . . . . . . . . . . . . . . . . . . . . . Log in to voice mail at your o w[...]

  • Page 41

    User Guide IP 705 Manual 33 #27. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (Phon e must be onhook) #32 <acct code> . . . . . . . . . . . . . . . . . Enter Account Cod e (befor e dialing ) Flash button #32 <acc t c ode> . . . . . . . Enter Acco unt Code (mid -call) #33. . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 42

    34 IP 705 Manual[...]

  • Page 43

    IP 705 Manual 35 Appendix A Specifications Network Protoc ols • H.323, SIP, RTP, RTCP, TFTP, TC P, UDP, DHCP, DNS, ARP, ICMP, T elnet Call Control Protoc ols • H.323, SIP Audio Standards • Codec: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A / G.729AB) • Acoustic Echo canc ellatio n supporting high-quality speakerphone Keypad Featur[...]

  • Page 44

    Troubleshooting 36 IP 705 Manual Troubleshooting The following table p rovides help fo r the most common problems an end user may encoun ter . For IP 705 phone q uestions or problem s not listed here, contact your AltiGen dealer . Headset • Headset RJ-9 port Important : Contact AltiGen for the most current list of certified headsets. The pin outl[...]

  • Page 45

    Appendix A IP 705 Manual 37 IP phone registered then goes back to Basic mode • Check networ k connectivity by pin gi ng fro m AltiServ to the IP phone. • Check if IP Phone Service is runn ing. • Check if ther e is a duplicate IP addre ss by unplugging the E thernet cable on the I P phone, then pinging the IP 705 phone’s IP address. • Ask [...]

  • Page 46

    LCD Messages 38 IP 705 Manual LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 705 phone’s menu: Register failed • Check to make sure the extension num ber and extension password are set up properly and that the system administrator enabled the IP extension. • System admin[...]

  • Page 47

    Appendix A IP 705 Manual 39 IP Phone Running Messages The following messages may be displayed in the LCD when runni ng th e IP 705: Message De finition AW UNREACHABLE! Failed to connect to the AltiG en phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is i[...]

  • Page 48

    LCD Messages 40 IP 705 Manual IP Phone Boot Messages The following messages may be displayed in the LCD when booti ng the IP 705: REGISTERING... User entered #27 to manually re gister the I P extension. REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP pho ne is removed. WRONG PASSWORD! Registration faile d because[...]

  • Page 49

    IP 705 Manual 41 Glossary A ASCII - American Standa rd Code for Information Inter change. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipmen t cabinet o r chassis contents and location of each card, a s we ll as software[...]

  • Page 50

    42 IP 705 Manual E extension number - an arbitrary number of two to fi ve digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the re sou rces of a networ k from users of other networks. FLASH - a sudden brief signal. Ac tivated by pressing the Flash button, o[...]

  • Page 51

    Glossary IP 705 Manual 43 L Local address - an address used in a peripheral no de or station in place of a network address and transformed to or from a network address for deliver y purposes. Logoff - the procedure by which a user disconnects from a program or session. Logon - the procedu re by which a user begins a program or te r m inal session a[...]

  • Page 52

    44 IP 705 Manual P physical extension - is associat ed with a physica l port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or wo rkgroup extension) unless there are no more physical por ts available. ping (Packet InterNet Groper) - a program used to test whether a particular network destination on[...]

  • Page 53

    Glossary IP 705 Manual 45 T TCP/IP - Transmission Control Protoc ol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or pa ssword capability. transfer - this fe ature redirect s a call to another exten[...]

  • Page 54

    46 IP 705 Manual[...]

  • Page 55

    Index IP 705 Manual 47 Index A activating IP phone extension 16 AltiWare Server, setting IP address 20 assigning a local IP ad dres s 22 a TFTP server 22 NAT 24 audio standards 35 auto answer 9 device 9 ring 9 B BLF, configuring 10 Boot Download 20 Busy Lamp Field, configuring 10 C call control protocols 35 Call Log button 4 , 10 Call Record but to[...]

  • Page 56

    Index 48 IP 705 Manual K keys, feature 35 L LAN ports 35 LCD messages, explained 38 , 39 , 40 LCD screen 4 , 27 , 35 LED, in buttons 35 line park, configuring 12 local address, setting 21 logon, to extension in use 17 M Menu button 5 message waiting light 4 Mute button 12 N NAT address, setting 21 assigning 24 configuring 24 enabling/disabling 21 n[...]