Altigen AltiTouch 500 manual

AltiTouch 500 ™ Manual Revi sed 03/ 2004 4290 -0002- 5.0[...]

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. Thi s is a criminal offense. Currently, we d o not know of any telecommu nications system that is immune to th is type of criminal acti vity. AltiG en Communications, Inc. will not accept liability for any damages, including lon g distanc[...]

AltiTouch 500 Manual i Contents C o n t e n t s .............. ......... .............. ...... i W a r r a n t y ......... ............. ......... ........... v I m p o r t a n tS a f e t yI n s t r u c t i o n s ........ ...... ........ ...... . v i C HAPTER 1 O v e r v i e w ......... ......... ............. ......... .. 1 I n t r o d u c t i o n[...]

AltiTouch 5 00 Manual ii Adjusting Speaker phone Receiver Vo lume . . . . . . . . . . . . . . . . 12 Receiving a Call W ai ting Call . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Switching Between the Handset and the Speakerph one . . . . . . 13 Switching Between the Headset and the S peakerphone. . . . . . . 13 Switching Between the Hands[...]

AltiTouch 5 00 Manual iii C a l lF o r w a r d i n g ..... ......... ..... ......... ..... .... 3 5 F e a t u r eT i p s ........... ...... ........ ...... ........ .3 5 U s i n gD i s t r i b u t i o nL i s t s ........ ........ ...... ........ . 3 6 D y n a m i cM e s s a g i n g ....... ...... ........ ...... ........ . 3 7 Z o o m e r a n g ...[...]

AltiTouch 5 00 Manual iv[...]

AltiTouc h 500 Manual v Warranty What The Warranty Cove rs AltiG en Com munica tions w arrant s its ha rdware p rod ucts to be fre e from defe cts in m ateria l and work mansh ip durin g the war ranty p eriod. If a pr oduct p roves to be de fective in m aterial or workm anship du ring t he warrant y period, AltiG en Comm unica tions will , at its s[...]

vi AltiTou ch 500 M anual 1. Take or shi p the produc t (shipme nt prepaid) to y our AltiG en distrib utor or to AltiG en Commu nications, I nc. All materi als being r eturned t o AltiGen must have an a ssociated RM A numbe r. RMA numbe rs are issued by Al tiGe n Custome r Servic e and can be obt aine d by calli ng 1-888- ALTIGE N (258-44 36) or f [...]

AltiT ouch 500 Ma nual vii 5. Do not pl ace this p roduct on a n unsta ble cart, stan d, or ta ble. Ser ious dam age may re sult if the pro duct falls. 6. Slots or ope nings in the c abinet a nd the back a nd bott om are provi ded for vent ilatio n to protect t he pho ne from o verhe ating. T hese openi ngs m ust not b e blocked or cover ed. The pr[...]

viii Al tiTouch 50 0 Manual[...]

AltiTouch 5 00 Manua l 1 C HAPTE R 1 Overview Introd uction Congrat ulations on the purchas e of your new telephon e. It has been manufactured to very high quality standards for convenient and reliable service. This telep hone can be used with “Call Identification (C aller ID) Service” that is provi ded by the AltiGen pho ne system . When use d[...]

AltiTouch 5 00 Manual 2 1. LCD d isplay 2. Hook swit ch 3. Telep hone key pad 4. Volume - to adjust receiver volume for handset, speaker, and headset 5. Mess age li gh t - visu al message w aiting indicator 6. button - to a djus t LC D c ontr ast 7. In Use - line in use in dic ator 8. ! - to review upward from the oldest caller ID record 9. " [...]

AltiTouch 5 00 Manua l 3 Parts Check list Remember to save your sales r eceipt in case you ev er need warranty service. Check to make s ure your pa ckage includes the items des cribed bel ow: 1. Telephone Base/Wall Mount B racket 2. AC/DC Adapter 3. Telep hone Handset 4. Hand set Cor d 5. Telep hone Line Cord 6 . K e yC a r dI n s e r t( 2 ) Make s[...]

AltiTouch 5 00 Manual 4[...]

AltiTouch 5 00 Manua l 5 C HAPTE R 2 Installation These steps descr ibe procedures for i nstalling and con figuring the AltiTouch 500: 1. Plug one end of the flat tel ephone li ne cord i nto t he line jack on the back of the p hone where i t is l abeled TE L . LI NE a n dp l u gt h eo t h e r end into your modul ar telephone wal l jack. 2. Connect [...]

AltiTouch 5 00 Manual 6 When the phone is powered up for the first time, the display flashes “ SELECT LANGUAGE ”a n d“ >1 = ENG 2 =ESP .” To select English ,p r e s st h e 1 button. To select Spani sh ,p r e s st h e 2 butto n. Then, pres s the Dial / Enter button to confirm the se lection. 6. Program your area code a. After select ing t[...]

AltiTouch 5 00 Manua l 7 7. The display indicates the “ OUTSID E ACCESS? ”p r o m p t . a. If you don't need to dial a number to access an outside line, press t he Dial / Ente r b u t t o n a n dg ot o Step 8 . b. Alternatively, enter the trunk access code (u p to 4 d igits), pres s the Dial / Ente r b u t t o n a n dg ot o Step 8 . c. If [...]

AltiTouch 5 00 Manual 8 phon e s hould t hen have two round plasti c holes that can be used to hang y our phone on the wall. Figu re 3. Wall Mo unting - Bac k View 2. Use the t wo round h oles to hang th e phone on t he wall pla te on your wall. Figu re 4. Wall Mo unting - Sid e View Imp orta nt : If you do not wish to mount yo ur phone on the wall[...]

AltiTouch 5 00 Manua l 9 C HAPTE R 3 Configuring Phone Settings Choosi ng Tou ch Tone or Pulse Diali n g The switch to select tone or pulse dialing is on the rear side of the phone. Set the switch to TON E for t one dia li ng or set t he swi tch to PULSE for pulse diali ng. Imp orta nt : If you are n ot sure how to set your phone, make a trial ca l[...]

AltiTouch 5 00 Manual 10 Notes • In ord er fo r the i nte rcom f ea ture t o work , the E nable Loop Current Break opt ion shou ld be se lect ed in Triton Tr unk Configura tion dialog box in AltiWare Administrat or. Enabling this parameter allows the AltiTouch 500 to disco nnect the speaker aut omacally when the remote end hangs up .[...]

AltiTouch 50 0 Manual 11 C HAPTE R 4 Phone F unction s Makin g a Call 1. Pick up t he Handset or pr ess t he Speaker bu tton, and list en for a dial tone. 2. Usin g the Keypad , dia l the desired t elephone number . The num ber you are dialing will appear on the d isplay as you dial. When making a call or tal king on the phon e, the “ In Use ” [...]

AltiTouch 5 00 Manual 12 Adjusting Handse t Receive r Volu me When the ph one is connected, the volume for t he han dset can be adjusted from lev el 1 to 4 . To adjust the handset receiver v olume: 1. Lift the h andset and listen to the dial to ne. 2. Press t he ri ght side of the Volume button to increase the receiv er volume. Pres s the left sid [...]

AltiTouch 50 0 Manual 13 Receiving a Call Waiting Call If single call waitin g or multi ple call wai ting is enab led in the li ne and you are on a call wh en another caller cal ls your p hone number, you will h ear a “beep” ind icating there i s another call c oming in. To answer th e waiting call an d/or switch between cal ls: 1. Press and re[...]

AltiTouch 5 00 Manual 14 3. Wh en you are finished with the conversation, press the Goodbye button, and the call will be discon nected. Switching Between the Handset and the Headset To switch a call between the H andset and t he Speakerpho ne duri ng a conver sation: 1. Wh ile talking on the handset, press the Headset button t o activate the headse[...]

AltiTouch 50 0 Manual 15 Putti ng a Cal l on Hold The Hold b utto n allows you to place a call on “HOLD” without disconnecting t he call. Wh en a call is on hold, you may hang up the handset without disconnecting th e call . Note: Call er wil l no t hea r mus ic w he n a call i s ho ldi ng on th e ph one. 1. Press t he Hold button and th e curr[...]

AltiTouch 5 00 Manual 16 1. Press th e Save b u t t o nw h e nt h ed i s p l a y shows no caller's number or n ame. The “ SAVE TO? ” prompt appears on the disp lay. 2. Press t he Directory b utt on, the “ ENTER N UMBER > ”p r o m p t appears on the display. 3. Use th e key pa d to enter th e te lep hone numbe r, including trunk acce[...]

AltiTouch 50 0 Manual 17 Using the K eypad t o Enter a Name You can prog ram the name for di rectory entri es and memory button s using the telephon e keypad. Wh en a telephone but ton is pressed during programming , a number or character is displayed alternatively in the foll owing order : Dialing Te lephone Numbers from t he Di rectory You can se[...]

AltiTouch 5 00 Manual 18 1. Press t he Directory button. 2. Press a nd hol d the Delete butt on for four t o f ive seconds until “ DELET E ALL? ” appears. All entries in the directory are permanen tly erased. Storing a Ne w Number and N ame in th e Memor y Buttons The AltiTouch 500 has 7 programmable memory bu ttons. (Th e first 3 butt ons - Me[...]

AltiTouch 50 0 Manual 19 6. When the desired character i s displayed, you can enter the next character. 7. If you have t o use th e same button to enter the next cha racter, press the $ button to m ove the cursor to the next position a nd enter th e next character. 8. If you will use a d ifferent button to enter the next character, simply press tha[...]

AltiTouch 5 00 Manual 20 The date and time inf ormation is automatically received. If th e call came from a diff erent time zo ne, it will st ill show the time in y our area. There is a synchronized real-time clock on the display when the telephone is not in use . The total nu mber of calls t hat are saved in the Call Memory is displ ayed after the[...]

AltiTouch 50 0 Manual 21 Calling Back a Number From t he Caller ID List To call back a number from the Caller ID list: 1. Press the ! button o r the # button until th e number you wan t to call is display ed. 2. Press t he Dial / Enter button. Th e number is dialed automatically. The area code is not dialed when it matches the area code stored for [...]

AltiTouch 5 00 Manual 22 Messag e Indication The Mes sage in dicator fl ashes to indi cate a message(s ) in the extensi on’s voice mailbox , if messag e waiting is e nabled in this line. When you h ave messag es waiting in y our voice ma ilbox, an en velope- shaped Voice Mail W aiting icon “ ! ” will flash on t he LCD. Clearing the Me ssage W[...]

AltiTouch 50 0 Manual 23 1. Basic reset — Disconnect the telephone li ne cord fro m the phone. — Disconnect the AC adapter from the phone. —P r e s s t h e " button or th e $ button tw o ti mes. Wait for 10 secon ds; — Reconnect the telephone line cord an d the AC adapter to t he phone. — Follo w the installation procedu res to selec[...]

AltiTouch 5 00 Manual 24 • Check all line cord con nections at the wall jack and at the telephone. • If the line does not enable caller ID, this service cannot receive caller ID information. Make sur e that the AltiGen phone system has activated it i n your line an d the caller ID format i s either SDMF or MDMF. • The phone r eceives call inf[...]

AltiTo uch 500 Ma nual 25 C HAPTE R 5 Using the A ltiGen Voice Mail System This chapter d escribes the features and functions in the AltiGen Voice Mail System, the v oice messag ing subsys tem of the AltiW are/ACM sy stem. The AltiG en Voice Mail System includes basic voice mail fun ctions and more sophisticated features such as an interface with e[...]

26 AltiT ouch 500 M anual To login from another station or as a virtual extens ion: Press ### , f ol lowed b y you r extens ion number , followed by you r password . Remote Login For remote login from ou tside the office: Dial your compan y phone number and during the Auto Atten dant/IVR greeting, pres s # ,f o l l o w e db yy o u r extensio n numb[...]

AltiTo uch 500 Ma nual 27 About Passwo rds A valid pa ssword must be 4 to 8 digits ( numbers or letters A-Z) in length and cannot be the same as its extension number. Bas ic password patterns, such as repeated di gits (1111) , consecutiv e digits strings (1 234), or digits that match the extension (Ext. 101 using 1 01 2, 9 101 , 101 01, et c.) are [...]

28 AltiT ouch 500 M anual If you leave a voicemail messag e and press # for delivery options and then # to send i t, you are given the opt ion to return to the Auto Attendant/IVR to tr y oth er exte nsi on s. AltiGen Voic e Mail System Main Menu Option s Once you’ve s uccessfully logged into the A lt iGen Voice Mail Sys tem, you are presented wi [...]

AltiTo uch 500 Ma nual 29 •3 t o s a v e • 4 to forward a copy of the message with an introduction • 5 to call the sender This is the Zoomerang feature des cribed on page 38. Press *** to discon nect from the call and return to the AltiGen Voice Mail System. The sender ’ s caller ID information is automatically captured by the AltiW are/ACM[...]

30 AltiT ouch 500 M anual Send in g Mes sage s To send a message: 1. At the M ain Menu, press 3 . 2. Record your message an d press # when finished. If yo u need to re-reco rd the message, pr ess * when prom pted. 3. Select a destinatio n by enterin g one of the follow ing: • desti nation extens ion number • # to enter d estination extens ion b[...]

AltiTo uch 500 Ma nual 31 To place a cal l, press # at the Main Menu, then dial t h en u m b e ro r extension . For external numbers, dial the trunk access code ( e.g., 9 or 8) and any long distance prefix such as 1 and area code. Press ** * to disconnect fr om the call and retur n to the AltiGen Voice Mail Sys tem. Perso nal Options Personalize yo[...]

32 AltiT ouch 500 M anual The fo llowing op tions, 4 and 5 , ar e available on ly when Mul tiple Call Waiting is enabled for your exten sion. See “Multiple Cal l Waiting” on page 8. These features both require activation as discussed in the preceding paragr aph. • 4 to record an Initial Greeting . Callers will hear the Initial Greeting when p[...]

AltiTo uch 500 Ma nual 33 Using Message Notification When you’re away from your desk, you can use the Mess age Notification functi on to alert you about incoming mess ages. When a cal ler leaves a messa ge in your vo ice mailbox , the syst em calls the ex tensio n, phone numbe r or pager that you desi gnate—the deliver y phone number. The AltiG[...]

34 AltiT ouch 500 M anual — 3 to setup your own n otification s chedule The AltiGen Voice Mail S ystem will prompt you for th e activate and deactivate times. If the hour digit is “1” in the c ase of one o’clock for example, pr ess # after the ent ry. Always enter two d igits for minutes. The AltiGen Voice Mai l System will only accept 10 m[...]

AltiTo uch 500 Ma nual 35 Reviewing Sch eduled Reminder C alls If a scheduled reminder call has not been deliver ed, there is an additional option on the Remin der Call menu; you can press 1 to review schedu led reminder cal ls. Call Forwar di ng You can configure Call Forwardi ng from you r phone or from a remote location by dialing in to the Alti[...]

36 AltiT ouch 500 M anual Using Distrib ution Lists Distributio n lists pr ovide a way to use a single destinatio n number to send messages to a grou p of people. You can send o r forward a mess age to a list just as you w ould to an e xtension. Wh en you send a messag e to a list, i t is sent to everyone on the list. You can create up to 100 dist [...]

AltiTo uch 500 Ma nual 37 •T o add memb ers, press 1 ,t h e n f o l l o ws t e p s3 a n d4i nt h e immediately preceding procedur e, Creating a Distribu tion List. •T o delete members, pr ess 2 . Wh en prompted, en ter the member numbe r you want to delete. For extensions, enter the extension num ber . Use 01 or 02 , followed by the list number[...]

38 AltiT ouch 500 M anual Zoomera ng The Zoo merang feature enab les the user to lis ten to message s in the AltiGen Voice Mail System, m ake calls to the parties who left the messag es, and th en retu rn to t he AltiGen Voice Mail Syst em (like a boome rang). For example, this feature can allow a traveler to return calls for all message s with one[...]

AltiTo uch 500 Ma nual 39 system cannot r eturn the call. Pl ease check with y our System Admin- istrator for your toll restriction s.) • # to send th e message After pressing 2 , the caller is asked to leave a call back numb er beginning with the are a code. To n otify your call ers of this o ption, you may w ant to mention th e option to leav e[...]

40 AltiT ouch 500 M anual • A re play of the message. • A prom pt fo r you to pres s 1 to keep the message or 2 to delete it.[...]

AltiTo uch 500 Ma nual 41 Appendix A - User Reference Basic Phone O peration . FUNCTION KEY SEQUENCE Do Not Disturb Pre ss #33 Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, press th e Speaker but ton o r pr ess the Head set button. Hold During a call: Press HOLD button to put current call on hold[...]

42 AltiT ouch 500 M anual AltiServ Feature Codes # # < p w d > ........ ........... .... L o gi nt ov o i c em a i la ty o u ro w ns t a t i o n # # #< e x t > < p w d > ......... ........ L o gi nt ov o i c em a i la ta n o t h e rs t a t i o n AltiGen Vo ice Mail System Qui ck Features # 1 1 ..... ........... .......... . G r e [...]

Appendix A - Use r Referenc e AltiTo uch 500 Ma nual 43 # 2 6 .... ........... ....... ...... S t a t i o n L o gO u t( P hone must be onh ook) # 2 7 .... ........... ....... ...... S t a t i o n L o gI n( P h o n em u s tb eo n h o o k ) # 3 2< a c c tc o d e > ....... .......... E n t e rA c c ount Code (b efore dialing) FLASH but ton #32 &[...]

44 AltiT ouch 500 M anual[...]

Index AltiTo uch 500 Ma nual 45 Index A access AltiMail 25 accessi ng outsid e lin es 14 address Alt iGen Co mmuni cations , Inc. ii adjustin g date/time 9 adjustin g display angle 9 adjustin g display contrast 9 adjust ing hands et receiv er volu me 12 adjust ing head set recei ver volu me 12 adjustin g ringer 9 adjust ing speak erphon e receiv er[...]

Index AltiTo uch 500 Ma nual 46 record personal greeting 31 subseque nt greeting for multip le call waitin g 32 H hands et re ceive r volum e adjustin g 12 headse t recei ver vol ume adjustin g 12 I in case of diffi culty 22 in use ind ication 21 initial greetin g 32 installatio n 5 K known lim itations 41 L LCD messages 4 1 listening t o messages [...]

Index AltiTo uch 500 Ma nual 47 storing a new d irectory number and name 15 storing new n umbers and nam es to memo ry butto ns 18 subs equent gr eetin g 32 switchin g betwe en hand set and headse t 14 switchin g betwe en hand set and speake rpho ne 13 switchi ng betwe en heads et and speake rpho ne 13 T telepho ne directory 15 touch tone dia ling [...]