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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of AT&T 272, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of AT&T 272 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of AT&T 272. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of AT&T 272 should contain:
- informations concerning technical data of AT&T 272
- name of the manufacturer and a year of construction of the AT&T 272 item
- rules of operation, control and maintenance of the AT&T 272 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of AT&T 272 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of AT&T 272, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the AT&T service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of AT&T 272.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the AT&T 272 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
A T&T and the globe symbol are reg istered trademarks of A T&T Corp. licensed to Advanced American T elephones. 1 T w o-Line Memor y T elephone 272 USER’S MANU AL Pa r t 2 Please also read Part 1 — Important Product Infor mation[...]
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Page 2
© 2000 Advanced Amer ican T elephones. All rights reser ved. Printed in Mexico. 850003518 Issue 1A T&T 5/00[...]
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Page 3
1 CONTENTS INST ALLA TION ................................. 3 T able/Desk Installation ......................... 4 W all Installation .................................... 5 TELEPHONE OPERA TION ................. 7 Making a Call ......................................... 8 Answ ering a Call ................................... 8 Line Status Lights ...[...]
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Page 4
2[...]
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Page 5
3 INST ALLA TION NOTE: If y ou ar e connecting only Line 1 or only Line 2, use two batteries, as indicated on the bottom of the phone. If y ou ar e connecting both lines, use f our batteries. 2 Set the dial mode. This telephone will wor k with touch tone or dial pulse (rotary) ser vice. Even when set to dial pulse ser vice the phone can be switc he[...]
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Page 6
4 T able/Desk Installation Follow Steps 1 and 2 above. 3 Connect the long line cord(s) to the telephone. • If you have a two-line wall jack , use only the line cord with the clear modular plugs on eac h end. Plug one end into the jack labeled L1 OR L1/L2 on the bottom of the telephone. Thread the line cord through the gr oo ve on the bottom of th[...]
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Page 7
5 5 Connect the handset to the telephone. Plug the coiled cord into the handset jac k on the side of the phone. Plug the other end of the coiled cord into the handset. 6 Check for dial tone. Lift the handset, press L on the base, and listen for a dial tone. Then press l on the base. If you do not hear a dial tone, tur n to IN CASE OF DIFFICUL TY . [...]
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Page 8
6 4 Connect the line cord(s) to your modular wall jack(s) and mount the telephone on the wall jack. • If you have a two-line jack , plug the free end of the short line cord into a modular wall jac k. Mak e sure the cord snaps f irmly into place. Place the phone on the wall jack mounting studs and pull down until it is held securel y . • If you [...]
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Page 9
7 TELEPHONE OPERA TION Flash Redial last number called Dir ectory Car d Connect a confer ence call Line 1 Line 2 Put a caller on hold Access numbers in telephone memory Touch Tone or Dial Pulse switch Pr ogram memory numbers Memory locations (may be used to stor e emergency numbers) Temporary Tone RINGER Line 1 V olume Control RINGER Line 2 V olume[...]
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Page 10
8 Making a Call Press L or l and lift the handset. Y ou can dial your call manually or use the Memor y Dialing feature (see “Dialing Memor y Numbers” in the TELEPHONE MEMOR Y section of this manual). Ans w ering a Call Each line has a differ ent ringer tone to signal an incoming call. One of the line status lights will f lash to identify the r [...]
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Page 11
9 Switching Betw een Lines During a Call During a call on one line, you can make or ans wer a call on the other line by pressing H . Y ou can use the H and line buttons ( L and l ) to switc h back and f orth between calls as often as necessar y . For example, if you’ re using Line 1 and Line 2 rings: 1 Press H to hold Line 1. 2 Press l to answ er[...]
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Page 12
10 T o disconnect one party from a conference call and keep the other on the line, press the line button of the call you want to continue. NOTE: If y ou leav e the F button do wn after a confer ence call, then dial another number , y our call might be completed, but y ou might hear a busy signal from the other line. Press H , then pr ess each line [...]
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Page 13
11 This telephone can store up to 12 telephone numbers (up to 21 digits each). Directory Car d Remove the plastic co ver fr om the director y card on the base. Wr ite your telephone numbers in the spaces provided, and write the telephone number s (or names) that you w ant to store in eac h memor y location. NOTE: Y ou may choose to stor e emer g en[...]
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Page 14
12 TELEPHONE MEMOR Y Dialing Long Numbers There are two w ays to dial telephone n umbers that are too long to fit into a memor y location. Using T wo Memory Locations Y ou can store a number more than 21 digits long by dividing it and storing it in two memory locations. See “Stor ing Number s in Memor y” to store the number in two memory locati[...]
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Page 15
13 If this telephone does not wor k properly , tr y the following sugg estions before seeking repair assistance. If the telephone still does not work, call 1 800 222–3111. No Dial T one • Make sure all plugs are connected pr operly . Check the line cord connections at the modular jack and at the telephone. Also check the coiled handset cord con[...]
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Page 16
14 IN C ASE OF DIFFICUL TY Prob lems with Line Status Lights • Make sure all plugs are connected pr operly . Inspect the line cord connections at the modular jack and at the telephone. Also inspect the coiled handset cord connections at both ends. • T r y replacing old batteries. See the INST ALLA TION section of this manual. T elephone Does No[...]