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ATEN Technology CE774 manual

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Table of contents for the manual

  • Page 1

    USB Dual View KVM Extender CE774 / CE775 User Manual www.aten.com ce774-775.book Page i Tuesd ay, October 7, 2014 2:56 PM[...]

  • Page 2

    CE774 / CE775 User Manual ii EMC Information FEDERAL COMMUNICATIONS COMMISSION INTERFERE NCE STATEMENT: This equipment h as been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protecti on against harmful interferen ce when the equipment i[...]

  • Page 3

    CE774 / CE775 User Manual iii User Information Online Registration Be sure to register your product at our online support center: T elephone Suppo rt For telephone support, call this number: User Notice All information, docum entation, and specifications contained in this manual are subject to change without prior no tification by the manufacturer.[...]

  • Page 4

    CE774 / CE775 User Manual iv Package Content s The CE774 USB Dual V iew KVM Extender / CE775 USB Dual V iew KVM Extender with Deskew package consists of:  1 CE774L / CE775L (Local Unit)  1 CE774R / CE775R (Remote Unit)  1 USB KVM Cable Set  1 VGA Cable  2 Power Adapters  1 Mounting Kit  1 User Instruction s* Check to make sure [...]

  • Page 5

    CE774 / CE775 User Manual v Content s FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii SJ/T 11364-2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    CE774 / CE775 User Manual vi Invoking HSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Alternate HSM Invocation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Keyboard Operating Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Hotkey Summary Table. . . . . . . .[...]

  • Page 7

    CE774 / CE775 User Manual vii About this Manual This User Manual is provided to help you get the most from your sy st em. It covers all aspects of installation, config uration and operation. An overview of the information found in the manual is provided below . Chapter 1, Introduction, introduces you to the CE774 / CE775 system. Its purpose, featur[...]

  • Page 8

    CE774 / CE775 User Manual viii Product Information For information abo ut all ATEN produ cts and how th ey can help you connect without limits, vi si t ATEN on the Web or co ntact an ATEN Authorized Reseller. Visit ATEN on the Web for a li st of locations and t elephone numbers: International http://www .aten.com North America http://www .aten-usa.[...]

  • Page 9

    1 Chapter 1 Introduction Overview The use of servers and server rooms is common and central across multiple industries today. The expandin g volume of inform ation and media prom pts the addition of more servers in dedicated r ooms located off the main site; thus the storage, retrieval and managem e nt of electronically stored data becomes a concer[...]

  • Page 10

    CE774 / CE775 User Manual 2 Features  Local and Remote Units connect at distances of up to 300 m via Cat 5e/6 cable(s), allowing access to a computer or KVM installation from a remote console  Dual console operation – control your system from both the lo cal and remote USB keyboard, monitor, and mouse consoles  Dual view support – conn[...]

  • Page 11

    Chapter 1. Introduction 3  Easy to install – no software required – connecting cables to the devices is all it takes  Rack mountable  Hot pluggable  Sun/Mac keyboard support and emulat ion*  Supports W ide Screen formats** Notes: * 1. PC keyboard combinations emulate Sun/Mac keyb oards. 2. Sun/Mac keyboards only work with their o[...]

  • Page 12

    CE774 / CE775 User Manual 4 Requirement s Consoles  T wo (2) VGA m onitors capable of th e highest resolut ion that you w ill be using on any computer in the inst allat ion Note: If you connect a DDC type monitor to the Local Unit, the monito r that connects to the Remote Unit must be able to support the hig hest video resolution that the DDC mo[...]

  • Page 13

    Chapter 1. Introduction 5 Operating Systems Supported operating systems are shown in the table, below: OS Ve r s i o n Windows 2000, XP , Vista, 7 Linux RedHat 7.1 and higher SuSE 9.0 and higher Mandriva (Mandrake) 9.0 and higher UNIX FreeBSD 4.2 and higher Sun Solaris 8 and higher Novell Netware 6.0 and higher Mac OS 9 and higher ce774-775.book Pa[...]

  • Page 14

    CE774 / CE775 User Manual 6 Component s CE774L / CE775L (Local Unit) Front V iew No. Component Description 1 Operating Mode Pushbutton This pushbutton toggles between the Operating Modes available from the Local Console:  Local – only the Local Console can control the system(s).  Auto – both the Local and Remote Consoles can control the s[...]

  • Page 15

    Chapter 1. Introduction 7 CE774R (Remote Unit) Front V iew CE775R Front V iew No. Component Description 1 Video Adjustment Port Selection Use this switch to select which video output port you want to adjust. 2 Video Gain T uner / Video Compensation T uner Use the Video Gain and Video Compensation tuners to adjust signal strength in order to compens[...]

  • Page 16

    CE774 / CE775 User Manual 8 5 Operating Mode Pushbutton The Auto / Remote pushbutton toggles between the Operating Modes available from the Re mote Console.  Auto – both the Local and Remote Consoles can control the system.  Remote – only the Remote Console can control the system(s). Note: The default operating mode is Auto . See Operatin[...]

  • Page 17

    Chapter 1. Introduction 9 CE774L / CE775L Rear V iew CE774R / CE775R Rear V iew No. Component Description 1 Grounding T erm inal The grounding wire (used to ground the unit) attaches here. See Grounding , page 13, for fur ther details. 2 RS-232 Serial Port RS-232 serial dev ices – such as touchscreens or barcode scanners – plug into this port. [...]

  • Page 18

    CE774 / CE775 User Manual 10 This Page Intentionally Left Blank ce774-775.book Page 10 Tuesd ay, October 7, 2014 2:56 PM[...]

  • Page 19

    11 Chapter 2 Hardware Setup Rack Mounting For convenience and flexibility, the CE774L / CE77 5L and CE774R / CE775R can be mounted on system racks. To rack mount a unit do the following: 1. Using the screws provided in the Mounti ng Kit , screw the mounting bracket into the side panels of the unit as show in the diagram below: 1. Important safety i[...]

  • Page 20

    CE774 / CE775 User Manual 12 2. Screw the bracket into any convenient location on the rack. Note: W e recommend that you use M5 x 12 Phillips T ype I cross, recessed type screws. ce774-775.book Page 12 Tuesd ay, October 7, 2014 2:56 PM[...]

  • Page 21

    Chapter 2. Hardware Setup 13 Inst allation Grounding To prevent damage to your installatio n it is im portant that all devices are properly grounded. 1. Use a grounding wire to ground both units by conn ectin g one end of the wire to the grounding terminal, and th e other end of the wire to a suitable grounded object. Note: The grounding wire is no[...]

  • Page 22

    CE774 / CE775 User Manual 14 b) The second method is to use the STP cable shielding for grounding. In this case, make sure that the shielding makes ti ght contact with the top inside of the RJ-45 connector as shown in the diagram below: In either case, make sure that the si des of the RJ-45 con nector make ti ght contact with the grounding contacts[...]

  • Page 23

    Chapter 2. Hardware Setup 15 Setting Up Setting up the CE774 / CE775 USB Dual View KVM Extender sy stem is simply a matter of plu gging in the cables. Make sure that all the equipment to be connected up is powered Off. Refe r to the installation diagram on the following page and do the fo llowing: 1. Plug the cables from the local console devices ([...]

  • Page 24

    CE774 / CE775 User Manual 16 8. Plug the second power adapter (suppl ie d with this package) into an AC source; plug the adapter's power cable into the CE774R / CE775R's Power Jack. Note: Hot-plugging the Cat 5e/6 cable will automati cally trigger the Gain/ Compensation control and the Deskew function for CE774 / CE775. Inst allation Diag[...]

  • Page 25

    17 Chapter 3 Operation Operating Modes The CE774 / CE775 USB KVM Extender has three operating modes: Local, Auto, and Remote, as descri bed in the table below: Mode Selection The Operating Mode Selection Switch , located on each unit’s front panel, controls the operating mode of the USB Dual View KVM Extender with Deskew system. Pressing the swit[...]

  • Page 26

    CE774 / CE775 User Manual 18 When the system is in Local Mode, the Remote unit’s sel ection switch is inactive. Pressing it has no eff ect – th e Rem ote op erator cannot take over control. The Remote selection switch only becomes active after the Local selection switch is pressed to put the system back into Auto Mode. Likewise, if the system i[...]

  • Page 27

    Chapter 3. Operation 19 Wa k e U p P C When at the remote console’s location and you w ant to wake a computer on the local site, use the Wakeup PC pushbutton on the front panel of the CE7 74R / CE775R. Make sure to use an RS-232 cable to connect the local compu ter to the CE774L / CE775L in order for this command to work. Note: 1. Additionally, y[...]

  • Page 28

    CE774 / CE775 User Manual 20 LED Display The CE774 / CE775 Local an d Remote Units have front p anel LEDs to indicate their operating status, as shown in t he tables, below: CE774L / CE775L (Local Unit) CE774R / CE775R (Remote Unit) LED Indication Local (Green) Lights when the local console is active (the Remote LED is off).  Lights also when in[...]

  • Page 29

    Chapter 3. Operation 21 Hotkey Setting Mode The administrator and users can use ho tkey combinations to configure a number of the USB Dual View KVM Extender with Deskew’s working environment parameters. All Ho tkey op erati ons begin by invoking Hotkey Setting Mode (HSM). Invoking HSM To invoke HSM (CE774L / CE775L only), do th e followi ng: 1. H[...]

  • Page 30

    CE774 / CE775 User Manual 22 Alternate HSM Invocation Keys An alternate set of HSM invocation keys is provided in case the default set conflicts wi th programs running on the compute rs. To switch to the alternate HSM invocati on set, do the fo llowing: 1. Invoke HSM (see page 21). 2. Press and release [H]. The HSM inv ocation keys become the Num L[...]

  • Page 31

    Chapter 3. Operation 23 Hotkey Summar y T a ble After invoking HSM (see page 21 ), key in one of the following keys to p erform the corresponding function: Note: The brackets indicate the keys you should press. Simply press the indicated keys – do not type the brackets. Key Function [H] T oggles between the default ([Ctrl] [F12]) and alternate ([[...]

  • Page 32

    CE774 / CE775 User Manual 24 This Page Intentionally Left Blank ce774-775.book Page 24 Tuesd ay, October 7, 2014 2:56 PM[...]

  • Page 33

    25 Chapter 4 Keyboard Emulation Mac Keyboard The PC compatible (101/104 key) keyboard can emu late the functions of the Mac keyboard. The emulation mappings are listed in the table below. Note: When using key combinations, press and release the first key (Ctrl), then press and release the activation key . PC Keyboard Mac Keyboard [S hi ft] Sh ift [[...]

  • Page 34

    CE774 / CE775 User Manual 26 Sun Keyboard The PC compatible (101/104 key) keyboard can emul ate the fu ncti ons of the Sun keyboard when t he Control key [Ctrl] is used in conjunction w ith other keys. The corresponding function s are shown in the table below. Note: When using key combinations, press and release the first key (Ctrl), then press and[...]

  • Page 35

    27 Chapter 5 The Firmware Upgrade Utility The Windows-based Firmware Up grade Utility provides a sm ooth, automated process for upgrading th e KV M extender's firmware. The Utility comes as part of a Firmware Upgrade Package th at is specific for each device. New firmware upgrade pack ages are posted on our web site as new firmware revisions b[...]

  • Page 36

    CE774 / CE775 User Manual 28 St arting the Upgrade To upgrade your firmware: 1. Run the downloaded Firmware Upgr ade Package file – either by double clicking the file icon, or by opening a command line and ente rin g the full path to it. The Firmware Upgrade Utilit y W elcome screen appears: Note: The screens shown in this section are for referen[...]

  • Page 37

    Chapter 5. The Firmware Upgrade Utility 29 3. Click Next to continue. The Firmware U pgrade Util ity main screen appears: The Utility inspects your installati on. The Local or Re mot e Unit is listed in the Device List panel and automati cally selected for upgrade. 4. Click Next to perform the upgrade. If you enabled Check Firmware V ersion , the U[...]

  • Page 38

    CE774 / CE775 User Manual 30 5. As the upgrade proceeds, stat us messages appear in the S tatus Messages panel, and the progress toward completion is shown on the Progr ess... bar . The highlight / color of the device name in the Device List panel also changes as follows:  Green - the device is bei ng prepared for upgrade  Blue - firmware upg[...]

  • Page 39

    Chapter 5. The Firmware Upgrade Utility 31 Upgrade Succeeded After the upgrade has completed, a screen appears to inform you that the procedure was successful: 1. Click Finish to close the Firmware Upgrade Utility . 2. After successfully upgrading the firmware, unplu g the unit’ s power adapter . 3. Plug in the unit’ s power adapter to turn it [...]

  • Page 40

    CE774 / CE775 User Manual 32 This Page Intentionally Left Blank ce774-775.book Page 32 Tuesd ay, October 7, 2014 2:56 PM[...]

  • Page 41

    33 Appendix Safety Instructions General  Read all of these instructions. Save them for future reference.  Follow all warnings and instructions marked on the dev ice.  Do not place the device on any unstable su rf ace (cart, stand, table, etc.). If the device falls, serious damage wi ll resul t.  Do not use the device near water .  Do[...]

  • Page 42

    CE774 / CE775 User Manual 34  If an extension cord is used with this device make sure that the total of the ampere ratings of all products us ed on this cord does not exceed the extension cord ampere rating. Mak e sure that the total of all products plugged into the wall outlet does not exceed 15 amperes.  T o help protect y our system from s[...]

  • Page 43

    Appendix 35 Rack Mounting  Before working on the rack, ma ke su re that the stabilizer s are secured to the rack, extended to the floor , and that the full w eight of the rack rests on the floor . Install front and side stabilizers on a single rack or front stabilizers for joined multiple ra cks before work ing on the rack.  Always load the r[...]

  • Page 44

    CE774 / CE775 User Manual 36 T echnical Support Technical support is available both by email and on lin e (with a browser over the web): International  For online technical support – includ ing troubleshooting, docum entati on, and software updates: http://support.aten.com  For telephone support, see Telephone Suppo rt , page iii: North Ame[...]

  • Page 45

    Appendix 37 Specifications Function CE774L CE774R Connectors Console Ports Keyboard 1 x USB T ype A Female (Whi t e) Video 2 x HDB-15 Female (Blue ) Mouse 1 x USB T ype A Female (White) S peakers 1 x Mini Stereo Jack Female (Green) Mic. 1 x Mini S tereo Jack Female (Pink) Main 1 x RJ-45 Female Sub 1 x RJ-45 Fema le KVM Ports KB / Video / Mouse 1 x [...]

  • Page 46

    CE774 / CE775 User Manual 38 Function CE775L CE775R Connectors Conso le Ports Keyboa rd 1 x USB T ype A Female (White) Video 2 x HDB-15 F emale (Blue ) Mouse 1 x USB Type A Female (White) S peakers 1 x Mini Stereo Jack Female (Green) Mic. 1 x Mini S tereo Jack Female (Pink) Main 1 x RJ-45 Female Sub 1 x RJ-45 Female KVM Ports KB / Vi deo / Mouse 1 [...]

  • Page 47

    Appendix 39 T roubleshooting Overview Operation problems can be due to a variety of causes. The first step in solving them is to make sure that all cables are securely attached an d seated completely in their sockets. About SPHD Connectors Problem Action No video Make sure that all cabl es are securely plugged into their sockets . Poor quality vide[...]

  • Page 48

    CE774 / CE775 User Manual 40 ce774-775.book Page 40 Tuesd ay, October 7, 2014 2:56 PM[...]