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Avanti 3000 SET manual

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Table of contents for the manual

  • Page 1

    A vanti 3015 se t A vanti 3000 se t User guide 79-650-0010 /A Issue 1 3015_3000txt.book Page 1 Wednesday, August 4, 1999 11:13 AM[...]

  • Page 2

    79-650-001 0/A, Issue 1 Printed in Israel 3015_3000txt.book Page 2 Wednesday, August 4, 1999 11:13 AM[...]

  • Page 3

    79-650-001 0/A, Issue 1 A vanti 3015 set A vanti 3000 set User guide Telrad Telecommunications I nc., Woodbury, New Yo r k 3015_3000txt.book Page 3 Wednesday, August 4, 1999 11:13 AM[...]

  • Page 4

    NOTICE This pub lication refers to T elrad's A vanti 3015 se t and A vanti 300 0 set connecte d to T elrad's DIGI- T AL KEY B X system, Release SB7 , or T elrad's DIGIT AL 400 system, Release DB7, o r T elrad’s DIGIT AL 100 0 system, Release LB 7, as of July , 1999. T elrad re serves the ri g ht to modify the equipment and the so f[...]

  • Page 5

    iii CONTENTS ABOUT YO UR AVANTI TELEP HONE ...... ................... .................... ... 1 TELEPHO NE SET BU TTONS .................. ............. ................... .......... 1 DISTINCTIVE RING ING .............. ...... ............. ....... ...... ....... ...... ....... ... 6 MUTE .... .................... ................... ...........[...]

  • Page 6

    iv Figure 1 Avanti 3015 set fac eplate 3015_3000txt.book Page iv Wednesday, August 4, 1999 11:13 AM[...]

  • Page 7

    v Figure 2 Avanti 3000 set fac eplate 3015_3000txt.book Page v Wednesday, August 4, 1999 11:13 AM[...]

  • Page 8

    Avanti 3015 and Avanti 3000 sets 1 ABOUT YOU R A V ANTI TELEPHONE The A vanti 30 00 set a nd the A vanti 3015 set are equipped with on ho ok dia lin g and hot dial pa d capa bility , wh ich enable you to di al or o perate any f eature by pressi n g the dial pad butt ons. On ly when y ou spea k it is ne cessary to lift the hand set. NOTE This g uide[...]

  • Page 9

    2 Avanti 3015 a nd Avanti 3000 sets The tele phone sets’ p ro g rammab le buttons ha ve dual-c olor li g ht indi cators. The color and flash rate of the indica tors show t he st at us of the pro g ramme d line, f eature o r exten- sion. In g enera l, red indica tes non-a vailabi lity (f or exam ple, a busy line); g reen indi cates that you are us[...]

  • Page 10

    Avanti 3015 and Avanti 3000 sets 3 [SPEED DIAL/PROGRAM] This but ton is used for spee d dialin g and for pro g rammin g various featu res. [REDIAL/P AUSE ] This butt ons lets yo u automati cally re dial the last outsi de number you dial ed, after f irst access in g an outs ide line. Pressin g this bu tton wh ile diali n g on an exter nal li ne inse[...]

  • Page 11

    4 Avanti 3015 a nd Avanti 3000 sets [MSG] This button is used to se nd messa g es to othe r extensions and to re ply to m essa g es left a t your ext ension. [DND] This butt on activates a nd deactiva tes Do Not Disturb. [MUTE] This butt on disab les/enabl es your tel ephone micropho ne. [SPKR] For hand sfr ee o pe rat ion , pr es s [ SPKR] ins tea[...]

  • Page 12

    Avanti 3015 and Avanti 3000 sets 5 Man y of the inst ru ction s offer a nu mber of options, one of whic h is pre ssin g a DN button . If your tele ph one se t is not pro g rammed with DN buttons , choose one o f the other op tions, or skip the s tep of press i n g the DN bu tton. Some of the featu res operat e sli g htly di fferently on a tel ephon[...]

  • Page 13

    6 Avanti 3015 a nd Avanti 3000 sets DISTINCTIVE RINGING Y o u can pro g ram tel ephone sets loca ted close to each other w ith distin ctive rin g s, to enab le you to ide ntify which teleph one is rin g in g . Nine dif ferent rin g s are ava ilable. T o change the ring for your telephone set 1. Press [* ] and [#] simultaneously . 2. Press one of th[...]

  • Page 14

    Avanti 3015 and Avanti 3000 sets 7 MUTE If you wa nt to talk t o someone in your of fice durin g a call, without t he connected pa rty hear in g , yo u can di sable the handset or tele phone se t microph one. T o enable or disable the microphone (MUTE) • Press [MU TE] durin g a conve rsation. T o enable or disable the handse t microphone (HANDSET[...]

  • Page 15

    8 Avanti 3015 a nd Avanti 3000 sets HOT DIALP AD The hot d ialpad e nables you t o dial and acti vate feat ures without liftin g the handset o r pressin g [SPKR] first. NOTE The in structio ns in th is g uide assume that y ou have hot dialp ad capability . 3015_3000txt.book Page 8 Wednesday, August 4, 1999 11:13 AM[...]

  • Page 16

    Avanti 3015 and Avanti 3000 sets 9 INTERNAL CALLS T o place a non-ringing call 1. Dial th e extension number . When th e called party answers: 2. Lift the ha ndset to talk. T o place a ringing call 1. Dial the T ONE access cod e [1] . 2. Dial th e extension number . If the extension you called is busy (CALL BACK) When yo u dial an extensio n and he[...]

  • Page 17

    10 Avanti 3015 a nd Avanti 3000 sets BARGE INTO A CO NVERSA TION Depen din g on system pro g ramm in g , you ma y be able to break int o another conve rsation. When yo u dial an extensio n and hear busy tone : 1. Press [FEA TUR E] . 2. Dial the BARGE IN access code ( [2][4] ). A warnin g tone is heard b y all part ies, depen din g on system pro g r[...]

  • Page 18

    Avanti 3015 and Avanti 3000 sets 11 ANSWERING CALLS When you rece ive a call an indicato r flashes g reen on a teleph one set th at is pr o g ram med with DN butto ns . Y ou usually a lso hear a r in g , unle ss your set has be en pro- g rammed n ot to rin g . T o answer a ringing or flashing call • Pick up t he handse t or • Press the flash in[...]

  • Page 19

    12 Avanti 3015 a nd Avanti 3000 sets T o return to the firs t ca ll 1. Press [H OLD] . 2. Press the flashin g DN but ton. or 1. Press [PICK UP] . 2. Press [H OLD] . NOTE If your t elephone does not have DN buttons, yo u cannot pu t an internal cal l on hol d. Thi s means that you ca nnot a nswer a nother a rrivin g internal call without disconn ect[...]

  • Page 20

    Avanti 3015 and Avanti 3000 sets 13 OUTSIDE CALLS Outside calls may b e placed by acce ssin g an outsi de line (or g roup) or usin g the Lea st Cost Routin g (LCR) feat ure. When th e instructions tell you to access an outside lin e, you may: • Dial an o utsid e line or outsid e line g roup nu mber; • Press an outside line or ou tside lin e g r[...]

  • Page 21

    14 Avanti 3015 a nd Avanti 3000 sets T o dial the number saved 1. Access an ou tside line. 2. Press [FEATURE] . 3. Dial the SA VE/REPEA T access code ( [7][7] ). AUTOMA TIC REDIAL If you di al an outs ide number an d hear b usy tone you ca n have the system re dial the numb er several times, at pre- define d interval s. When yo u hear busy t one: ?[...]

  • Page 22

    Avanti 3015 and Avanti 3000 sets 15 When an outsid e line becomes a vailable, the system rin g s your exte nsion. Then : 3. Lift the handset. 4. Listen fo r out side dial tone a nd dial th e d esir ed n umb er . T o cancel trunk queue 1. Dial the CANCEL cod e [#] . 2. Press [FEA TURE] . 3. Dial the CALL BACK/QUEUE access code ( [2 ][2] ). 4. Han g [...]

  • Page 23

    16 Avanti 3015 a nd Avanti 3000 sets OBT AINING SPE CIAL SERVI CES VIA LINES DEFINED AS BEHIND AN EXCHANGE (CENTR EX OR P BX) Y ou ma y be able t o access special s ervices prov ided by a CENTREX or PBX exchan g e. T o access services while connected to the outside line 1. Press [FEA TUR E] . 2. Press [FLASH] . 3015_3000txt.book Page 16 Wednesday, [...]

  • Page 24

    Avanti 3015 and Avanti 3000 sets 17 HOLD There are two types of ho ld: • Exclusive hold: the cal l can be re trieved o nly from your extensio n. • Inclusive hold: the call can also be retrieved by other sets wi th a b utton for tha t appe aran ce. Y ou cannot transf er a call that is on hold . When y ou place a call on hold, y o u autom atica l[...]

  • Page 25

    18 Avanti 3015 a nd Avanti 3000 sets TRANSFERRING CALLS Y ou can transfer a call to another extensio n: 1. Press [TRANSFER] . 2. Dial th e extension number . 3. Announce the cal l when th e other party answer s and then han g -up. T o retr i eve a tr ansf er red cal l If you h ave n ot yet hu n g up and t he other part y has not yet answered the tr[...]

  • Page 26

    Avanti 3015 and Avanti 3000 sets 19 CONFERENCE CALLS A total of ei g ht par ties, any of whic h may be on outside lines, can parti cip ate in a confe rence . T o establish a conference 1. Make the first call. 2. Press [CONFERENCE] . 3. Make the next ca ll. After the call is an swe r ed: 4. Press [CONFERENCE] a g ain. 5. Repeat steps 2 thro u g h 4 [...]

  • Page 27

    20 Avanti 3015 a nd Avanti 3000 sets PICKUP Y ou can a nswer a call at anothe r extens ion, wit hout leav in g your de sk. T o pick up a call on hold or ringing at another extension 1. Press [PICK UP] . 2. Dial the number of the extension at wh ich the call is rin g in g or on hold. T o pick up a call ringing in your pickup group • Press a M EMOR[...]

  • Page 28

    Avanti 3015 and Avanti 3000 sets 21 MESSAGES If after dialin g an ext ensio n, th ere is n o an swer o r yo u he ar busy tone , you can send a basic messa g e or a mes sa g e from a predefin ed list, w hich ap pears on th e display o f the extensio n you call ed. When yo u send a basic me ssa g e, displa y telephones sh ow “ CALL ” follo wed by[...]

  • Page 29

    22 Avanti 3015 a nd Avanti 3000 sets DO NOT DISTURB (DND) If you do not want ca lls to rin g at your teleph one, t empo- rarily , you ca n activat e the DND featur e. NOTE If your telepho ne set is not pro g rammed with DN buttons, th e DND indication is sli g htly di fferent. If the [DND] button flas hes red, this indi cates that your set is pro g[...]

  • Page 30

    Avanti 3015 and Avanti 3000 sets 23 DND MESSAGES Y ou can select a p redefine d messa g e that appears on the displa y of tele phones th at call you r extensio n, while i t is in DND mo de. Y ou can also ask t he System Administra tor to pro g ram addi tional m essa g es. T o program a DND message 1. Press [F EA TURE] . 2. Press [PROGRAM] . 3. Pres[...]

  • Page 31

    24 Avanti 3015 a nd Avanti 3000 sets FOR W AR DING CALLS Y ou may pro g ram your teleph one set to forward your calls to anoth er extensio n. T o program call forwarding 1. If your se t does no t have DN button s, skip to step 2. I f y ou want t o pro g ram forw ard in g for a spe cific DN, first press the desire d DN button. If you wa nt the calls[...]

  • Page 32

    Avanti 3015 and Avanti 3000 sets 25 5. Enter th e new d estinatio n to which you want your cal ls for warde d. NO TE Inste ad of di alin g the exte nsion num ber , you may pres s a MEMOR Y button pr o g rammed with an extensio n number (for internal calls o nly) - or press a SPEED DIAL button (or press [SPEED DIAL] and dial a SPEE D DIAL me mory bi[...]

  • Page 33

    26 Avanti 3015 a nd Avanti 3000 sets CANCELING CALL FORW ARD TO ME If anothe r set h as pro g rammed your telep hone set a s its for wardi n g destina tion and you do not wish to be distur bed by those ca lls, you can canc el your status as a call for- wardin g destinatio n. T o cancel Call Forw a rd to me 1. P re ss the CANCE L code [#]. 2. Press [...]

  • Page 34

    Avanti 3015 and Avanti 3000 sets 27 ABBREVIA TED DIALING This section de scribes several ways of ab breviatin g dial- in g . Save /Repea t and Re dial a r e descr ibe d in Out side Calls, above. SPEED DIAL Speed dial s h orte ns th e proce dure of diali n g outsi de num- bers by usi n g speed di al bu tto ns an d speed dial memor ies (called “ bi[...]

  • Page 35

    28 Avanti 3015 a nd Avanti 3000 sets MEMOR Y BUTTO NS Memory bu ttons are used for one-pre ss dialin g of exten- sions and f eature access code s. T o dial with a MEMOR Y button • Press the pro g ramm ed but ton . T o program a MEMOR Y butt on 1. Press [F E A TURE ]. 2. Press [PROGRAM] . 3. Press the MEMOR Y button to b e pro g rammed . 4. Dial t[...]

  • Page 36

    Avanti 3015 and Avanti 3000 sets 29 ALARM Y our tel ephone ca n sound an alarm rin g at a pr e- pro- g rammed time . T o program an alarm time 1. Press [FEA TUR E] . 2. Dial the TIME ALA RM access code ( [8][2] ). 3. Dial the fou r-di g it alarm time (HH:MM) usin g the 24 hour fo rmat ( e. g . 1530 for 3: 30 pm) . 4. Han g up. T o cance l the alar [...]

  • Page 37

    30 Avanti 3015 a nd Avanti 3000 sets TELEPHONE LOCK Y ou can prevent peo ple from makin g outside calls from your tele phone. T o lock your telephone 1. Dial the LOCK access code. 2. Dial yo ur Execu tive Credit Cod e (see your System Admin i st rator). 3. Han g up. The tele phone l ock dialin g restricti ons are in effe ct. The [LOCK] button , if [...]

  • Page 38

    Avanti 3015 and Avanti 3000 sets 31 DOOR UNIT Y our system may have a door unit eq uipped with an inter- com an d electr ic door latch. Wh en a vis itor pr esses the doorbell, up to four system ex tensions rin g . When the door bell rings If your telephone is ringing: • Press [SPKR] or lift the handset. If anothe r extensi on is ri n g in g : •[...]

  • Page 39

    32 Avanti 3015 a nd Avanti 3000 sets NOTE P AD Y ou can save a number of up to 16 di g its durin g a call. 1. Press [F E A TURE ]. 2. Press [PROGRAM] twi ce. 3. Dial a n ava ila bl e spe ed d i al mem o ry cod e ( thr ee d i g its) or pr ess an ava ilabl e SPEED DI AL but ton. 4. E nter up to 16 di g its. 5. Press [PROGRAM] . T o dial the number sa[...]

  • Page 40

    Avanti 3015 and Avanti 3000 sets 33 ADV A NCED FEA TURES This secti on lists som e advanc ed featur es which you can activate from you r telephone . Details concernin g the oper- ation o f these feature s can be f ound in the DIGIT AL Sys- tems Operatin g Instructions man ual. • Accoun t code (vol untary , remin der , forced); •A n s w e r i n [...]

  • Page 41

    34 Avanti 3015 a nd Avanti 3000 sets FEA TURE CODES Features can be activated by pr essin g the [FEA TURE] but- ton and then di alin g a feat ure access cod e. The defau lt featu re codes (se e next pa g e) reflect the fea- ture initials, usin g the le tters on t he dialp ad button s. For exam ple: T o ac ce ss Ba rge In •P r e s s [FE A TURE ] f[...]

  • Page 42

    Avanti 3015 and Avanti 3000 sets 35 Feature codes Feature name Abbreviation Acce ss method ACCOUNT CODE A T [FEA T URE][ 2][8] ACD LOGIN (1) - - ACD LOGOUT (1) - - ALL/GROUP - [*] A TTENDANT - [0] BACKGROUND MUSIC 1 BM [FEA T URE][ 2][6] BACKGROUND MUSIC 2-4 (1) (3) - - BARGE IN BI [FEA T URE][ 2][4] CALL ACCOUNT MONITOR (1 ) - - CALLBACK/QUEUE CB [...]

  • Page 43

    36 Avanti 3015 a nd Avanti 3000 sets MEET ME P AGE MM [FEA T URE][ 6][6] MESSAGE ME [FEA TURE][6] [3] NIGHT SER VICE (1) - - P AGE - INTERNAL 1 throu g h 8 I1 throu g h I8 [FEA T URE][4][1] through [4][8 ] P AGE - EXTERNAL 1 throu g h 8 (1) X1 throu g h X8 - PICKUP PU [FEA T URE][ 7][8] PROGRAM PM [FEA T URE][ 7][6] REDIAL RL [FEA T URE][ 7][5] SA [...]

  • Page 44

    Avanti 3015 and Avanti 3000 sets 37 DND mess ages Message number Defaul t message Upda ted messag e 01 BE BACK SOON 02 BE BACK A T * * : * * (1) 03 BE BACK ON * * - * * (1) 04 OUT UNTIL * * : * * (1) 05 OUT FOR THE DA Y 06 OUT OF OFFICE 07 O UT OF TOWN 08 OUT ON A CALL 09 OUT FOR LUNCH 10 ON V ACA TION 1 1 ON A TRIP 12 ON BREAK 13 A WA Y FROM DESK [...]

  • Page 45

    38 Avanti 3015 a nd Avanti 3000 sets Syst em me ssag es ( 1 ) When edi t in g mess a g es, ent er di g its in plac e of the aster i sks. ( 2 ) Messa g es 22 to 30 are to be d efined b y the cus tomer . Message number Default me ssage Updated message 01 CALL_ (B asic me ssa g e) 02 C ALL * * * * * (1) 03 CALL HOME 04 C ALL ME 05 GONE OU T 06 READ MA[...]

  • Page 46

    Avanti 3015 and Avanti 3000 sets 39 Y our speed dial codes Name Number Code 3015_3000txt.book Page 39 Wednesday, August 4, 1999 11: 13 AM[...]