Avanti 3015D manual

A vanti 3020 set A vanti 3015 D set User guide 79-620-00 10/ A Issue 1 3020&3015D.txt.book Page 1 Tuesday, August 3, 1999 1:14 PM[...]

79-620-0 010/A, Is sue 1 A vanti 3020 set A vanti 3015D set User guide Telrad Telecommunications I nc., Woodbury, New Yo r k 3020&3015D.txt.book Page 2 Tuesday, August 3, 1999 1:14 PM[...]

NOTICE This pub lication refers to T elrad's A vanti 3020 se t and A vanti 301 5D set connected to T elrad's DIGI- T AL KEY B X system, Release SB7, or T elrad's DIGIT AL 400 system, Release DB7, o r T elrad’ s DIGIT AL 100 0 system, Release LB 7, as of July , 1999. T elr ad reser ves the right to modi fy the eq uipment and the so [...]

79-620 -0010/A, Issue 1 Prin ted in Isr ael 3020&3015D.txt.book Page 5 Tuesday, August 3, 1999 1:14 PM[...]

iii CONTENTS ABOUT YO UR AVANTI TEL EPHONE ................... ............. ............. ... 1 TELEPHO NE SET BU TTONS .................. ............. ............. ............. ... 1 SWITCHING FRO M HANDSET TO HA NDSFREE OPER ATION ....... 6 DISTINCTIVE RING ING .................... ....... ...... ....... ...... ....... ............. ... 7 MUT[...]

iv Figure 1 Avanti 3020 set f aceplate[...]

v Figure 2 Avanti 3015D faceplate 3020&3015D.txt.book Page v Tuesday, August 3, 1999 1:14 PM[...]

Avanti 3020 and Avanti 3015D sets 1 ABOUT YOU R A V ANTI TELEPH ONE The A vanti 3020 and A vanti 3015D sets ar e equippe d wi th onhook d ialing, full sp eakerphon e and ho t dialpad capabil- ity , wh ich enable s you to ma ke a call or oper ate any fea ture by pressing th e di a l pad bu tto ns. Y ou m ay a lso r eceive and disconne ct calls, pr o[...]

2 Avanti 3020 and Avanti 3015D sets NOTE In this guide , telephon e set fixe d butto ns appea r in bold type, in capital lette rs and within square brackets, e.g., [HOLD] . Softkeys appear in bo ld and italicize d type, in capital letters w ithi n curl y br a ckets . Som e of the na m es o f softkeys are sl ightl y di f fere nt on the A va nti 30 2[...]

Avanti 3020 and Avanti 3015D sets 3 Fixed feature buttons The foll owing f ixed fea ture but tons appe ar on you r Speak- erphon e set: [HOLD ] This butt on place s a call on hold. [FEA TURE] Press [FE A TURE ] and th en dia l a feat ure access code to activate features (s ee the Feat ure codes tabl e at the end of this guid e). [PICK UP] Press thi[...]

4 Avanti 3020 and Avanti 3015D sets is active. Pressing t his button when the telephon e is idle changes the display co ntrast. [FLASH ] Depending on system prog ramming, this bu tton is used to disconne ct or to send Flash Si gnal to th e connect ed remote e xchange. Programmable buttons The fol low ing but to ns on yo ur se t hav e a lread y been[...]

Avanti 3020 and Avanti 3015D sets 5 DN buttons DN butto ns are butto ns associated with specific Directory Number s. The first DN butto n is your Primary DN button, which has the same number as your extension. The Primary DN but- ton is used for making and receiving most of your calls. Wheneve r you pick up t he handse t, your P rimary DN but- ton,[...]

6 Avanti 3020 and Avanti 3015D sets NOTE for each app licable feature. Consult y our System Admin istrator f or further deta ils about the progr amming of yo ur teleph one set. Outside line buttons One or mor e of the but tons on your tele phon e may be associated w ith either specific li nes or outsid e line grou ps. T o acces s a line for dialing[...]

Avanti 3020 and Avanti 3015D sets 7 DISTINCTIVE RINGING Y ou can prog ram telepho ne sets l ocated close to each other w ith distin ctive rings, to en able yo u to identi fy which teleph one is ring ing. N ine dif ferent ri ngs are availabl e. T o change the ring for your telephone set 1. Press [* ] and [#] simultaneo usly . 2. Press one of the d i[...]

8 Avanti 3020 and Avanti 3015D sets MUTE If you wa nt to talk t o someone in your of fice during a call, withou t the c o nnec t ed p ar ty hea ring, y ou ca n dis ab le th e handset or tele phone se t microph one. T o enable or disable the microphone (MUTE) • Press [MU TE] duri ng a conve rsation. T o enable or disable the handse t microphone (H[...]

Avanti 3020 and Avanti 3015D sets 9 HOT DIALP A D The hot d ialpad e nables yo u to dial and acti vate feat ures without l ifting t he handset or pressing [SPKR] first. NOTE The instru ctions in thi s guide assume that yo u have hot dialpa d capability . 3020&3015D.txt.book Page 9 Tuesday, August 3, 1999 1:14 PM[...]

10 A vant i 3020 and Avanti 3015D sets INTERNAL CALLS T o place a non-ringing call • Dial the extensio n number . T o place a ringing call 1. Dial tone acce ss code [1] . 2. Dial th e extension number . If the extension you called is busy (CALLBACK) When yo u dial an extensio n and he ar busy tone , you can acti vate the Callb ack fea tur e: 1. O[...]

Avanti 3020 and Avanti 3015D sets 1 1 BARGE INTO A CO NVERSA TION Depending on system prog ramming you may be able to break int o another conve rsation.W hen you d ial an e xten- sion an d hear busy tone: • On t h e Avanti 3020 , pres s {BARGE IN} . On th e Avan t i 3015 D, pr es s {BRG IN} . A warn ing ton e is hea rd by all par ties, dep ending[...]

12 A vant i 3020 and Avanti 3015D sets ANSWERING CALLS When you receive a call an in dicat or f lashe s gree n on a teleph one set that is programme d with DN button s. For inter nal calls the top l ine of the display show s the name of the ca ller and thei r extensio n number . For external calls th e display sho ws the trunk na me and number . Y [...]

Avanti 3020 and Avanti 3015D sets 1 3 CALL W AITING Y ou may he ar either a ring or a bee p, indica ting a se cond call, whi le a l re ady en gage d in a co nvers ati on . Y ou can answer th e call withou t disconnecti ng the first call. T o answer a second call 1. Press [H OLD] ; The first call is put on hold. The in dicator for that line flashes [...]

14 A vant i 3020 and Avanti 3015D sets OUTSIDE CALLS Outside calls may be p laced by acce ssing an ou tside line (or gro up) or by u sing the Least Cost Routi ng (LCR) fea- ture . When th e instructions tell you to access an outside line, you may: • Dial an outsi de line number , an outside line gr oup num - ber or the LC R access cod e (usuall y[...]

Avanti 3020 and Avanti 3015D sets 1 5 T o dial the number saved 1. Access an ou tside line. 2. Press [F EA TURE] . 3. Dial the SA VE/REP EA T access code. AUTOMA T IC REDIAL If yo u d ial an out s ide nu mb er an d hear bus y tone , you c an have the system d ial the numbe r several times, at defined intervals. When yo u hear busy t one: • Press [...]

16 A vant i 3020 and Avanti 3015D sets T o cancel trunk queue 4. On the A vanti 3020, press {CNCL TKQUE} . On th e Avan t i 3015 D, pr es s {CL TKQ} . CIRCUMVENT EXTENSION RESTRICTIONS (TRA VEL CLAS S OF SER VICE) Y ou can dial an outsid e numbe r from a toll-re stricted te le- phone b y temp orarily assi gning i t your own extensio n's Class [...]

Avanti 3020 and Avanti 3015D sets 1 7 HOLD There are two types of ho ld: • Exclusive hold: the call can be retrie ved only from your extensio n. • Inclusive hold: the cal l can also be retri eved by ot her sets wi th a b utt on for t hat appe ar anc e. Y ou cannot transfer a call that is on hold . When y ou plac e a cal l on ho ld, yo u autom a[...]

18 A vant i 3020 and Avanti 3015D sets TRANSFERRING CALLS Y ou can transf er a call to an other ex tension: 1. Press [TRANSFER] . 2. Dial th e extension number . 3. Announce the cal l when th e other party answer s and then hang- up . T o retr i eve a tr ansf erred call If you h ave n o t yet hu ng u p and t he other pa rt y has not yet answered th[...]

Avanti 3020 and Avanti 3015D sets 1 9 CONFERENCE CALLS A total of eigh t parties, any of wh ich may be on ou tside lines, can parti cip ate in a confe rence . T o establish a conference 1. Make the first call . 2. On the A vanti 3020, press {CONFERENCE} . On th e Avan t i 3015 D, pr es s {CONF} . 3. Make the next ca ll. After the call is an swe r e[...]

20 A vant i 3020 and Avanti 3015D sets PICKUP Y ou can answ er a call at anothe r extension, without lea ving your de sk. T o pick up a call on hold or ringing at another extension 1. Press [PICK UP] . 2. Dial the number of the exten s ion at which th e cal l is ringin g or on hold. T o pick up a call ringing in your pickup group • Press a M EMOR[...]

Avanti 3020 and Avanti 3015D sets 2 1 MESSAGES If after di aling an ext ension, ther e is no answer or you hear busy tone , you can se nd a basic message or a message from a def ined lis t, whic h appe ars on the d isplay of th e extensio n you cal led. When yo u send a basic me ssage, di splay tele phones show “ CALL ” followed b y your exte n[...]

22 A vant i 3020 and Avanti 3015D sets 3. On the A vanti 3020, pr ess {SEND MSG} On th e Avan t i 3015 D, pr es s {SND MG} . 4. Ha ng up. T he messa ge is sent . Canceling the message process Y ou may cancel th e message p rocess at any time: •P r e s s [FLASH] . RECEIVING MESSAGES When messa ges have b een left at you r extensio n, your [MSG] in[...]

Avanti 3020 and Avanti 3015D sets 2 3 DO NOT DISTURB (DND) If you do not want ca lls to ring at your telepho ne, tempo- rarily , you can a ctivate th e DND fe ature. NOTE If your t elephone set is not prog rammed with DN buttons, the DND indicat ion is sli ghtly d if ferent. If the [DND] button f lashes red, th is indicates t hat your se t is progr[...]

24 A vant i 3020 and Avanti 3015D sets T o program a DND message 1. Press [F EA TU RE ] . 2. Press [SPEED DIAL/PROG] . 3. Press [DND] or On the A vanti 3020, {DND MSG} On the A vanti 3015D, {DND MG} . 4. Enter a message number , or , Press [LO H I] repea tedly to scroll through th e availabl e messag es (s ee th e DN D Messa ges t able a t the e nd[...]

Avanti 3020 and Avanti 3015D sets 2 5 FORW ARDING CA LLS Y ou ma y program your tele phone se t to forwar d your cal ls to anoth er extensio n. T o program call forwarding (A vanti 3020) 1. If your se t does no t have DN button s, skip to step 2. I f you want to pro g ram forw ard in g for a sp ecifi c DN , f irst press the desire d DN button. If m[...]

26 A vant i 3020 and Avanti 3015D sets the c ontent s of t he memory . Calls a re f orwar ded to the conte nts of the MEMOR Y button or SPEED DIAL bin . If you chan ge the conte nts of the SPEE D DIAL bi n, calls are forwar ded t o t he new d estina- tion. This does not app ly to the MEMOR Y button. 6. Ha ng up . T o canc el call f orwardi ng (A va[...]

Avanti 3020 and Avanti 3015D sets 2 7 4. Dial th e code de signating the calls y ou want forw arded: 5. Enter th e new d estin ation f or Call forward ing. NOTE Instead o f dialin g the exte nsion number , you ma y press a M EMOR Y button pro grammed with an extensio n number (for internal calls o nly) - or press a SPEED DIAL button ( or press [SPE[...]

28 A vant i 3020 and Avanti 3015D sets 5. Dial th e code de signating the type o f call for warding that you wa nt to cance l: 6. Ha ng up . CANCELING CALL FORW ARD TO ME If anothe r set h as prog rammed your telep hone set a s its forwa rding de stinati on and you do not wish to be disturbed by those ca lls, you can can cel your status as a call f[...]

Avanti 3020 and Avanti 3015D sets 2 9 ABBREVIA TED DIALING This secti on describ es several ways of abbrevia ting di al- ing. S ave/ R ep eat and Redi al are descr ibed i n Outsid e Calls, above. SPEED DIAL Speed dial s hor tens t he p roce du re of diali ng ou tsi de nu m- bers by usi ng spe ed dial bu tto ns an d sp eed di al mem or ies (called ?[...]

30 A vant i 3020 and Avanti 3015D sets MEMOR Y BUTTO NS Memory b uttons ar e used fo r one-p ress dial ing of exte n- sions an d feature a ccess codes. T o dial with a MEMOR Y button • Press the program med but ton. T o program a MEMOR Y butt on 1. Press [F EA TU RE ] . 2. Press [ SPEED DIAL/PROGRAM] . 3. Press the MEMOR Y button to b e programme[...]

Avanti 3020 and Avanti 3015D sets 3 1 General key functions Use t he [LO HI] button to scroll th rough t he menu of lists and th roug h the en tries in the Ph one Book list s. If you only see t he na me , pre ss th e [LO HI] button t o view the num- ber . Press [FEA TUR E] to return to the previo us display . Press {EXIT} to exi t from the Phon e B[...]

32 A vant i 3020 and Avanti 3015D sets If you wan t to see d etails of the e ntry before d ialing the number on the Av anti 3020 teleph one set, p ress the softkey on the right sid e of the ap pr op ria t e name . Wit h the A vanti 3 015D tele phone se t, press [TRANSFER ] . The display sh ows the name for th e entry , the n umber of the spee d d i[...]

Avanti 3020 and Avanti 3015D sets 3 3 T o delete an entry from your private Phone Book 1. Access Phon e Book as i f you ar e going to dial a num- ber (st eps 1-4 in “ T o dial a number from the Phone Book ” above) for th e ent ry you want to delete. 2. On the A vanti 3020 telephon e set, press the soft key to the righ t of the e ntry , On the A[...]

34 A vant i 3020 and Avanti 3015D sets Phone Book dialing equivalents As s hown in t he above table, you press th e dialpa d butt on once for th e first lett er appear ing on it, twice for the second letter appeari ng on it, a nd three times for the t hird lett er appear ing on it. With each pr ess of the b utton , th e corr espon ding char acte r [...]

Avanti 3020 and Avanti 3015D sets 3 5 W arning signal Y ou hear a three -beep w arnin g tone: • If you try to access a P hone Book l ist that you are not auth oriz ed to use; • If you try to save a na me without en tering a number for it; • If you try to ad d a new name to your pri vate list w hen you have no avail able spee d dial bi ns; or [...]

36 A vant i 3020 and Avanti 3015D sets ALARM Y our telep hone can sound an alarm rin g at a p rogramm ed time. T o program an alarm time 1. On the A vanti 3020 set, pre ss {PROGRAM} . On the A vanti 3015D set, press {PROG} . 2. Press {TIME} . 3. Dial the four-digit alarm time (HH:MM) using th e 24 hour forma t (e.g. 1530 fo r 3:30 pm). 4. Press {SA[...]

Avanti 3020 and Avanti 3015D sets 3 7 TELEPHONE LOCK Y ou can preve n t people from making ou tside calls from your tele phone. T o lock your telephone 1. Dial the LOCK access code. Displa y tele phon es show ENTER CODE : 2. Dial yo ur Executive Cred it Code (see you r Syste m Admin i stra tor). 3. Ha ng up . The tele phone l ock dialing restricti [...]

38 A vant i 3020 and Avanti 3015D sets DOOR UNIT Y our system may have a doo r unit equipp ed with an inter- com an d ele ct r ic do or latc h. When a visit or pr esse s the doorbell, up to four system e xtensions ring. When the door bell rings If yo ur tele phone is ring ing: • Press [SPKR] or li ft the han dset. If anothe r extensi on is ri ngi[...]

Avanti 3020 and Avanti 3015D sets 3 9 NOTE P AD Y ou can save a number of up to 16 digits duri ng a call. 1. Press [FE A TURE ] . 2. Press [ SPEED DIAL/PROGRAM] twice . 3. Dia l an avai lable speed di al bi n number (thr ee dig its) o r press an availa ble SPE ED DIAL bu tton. 4. E nte r up to 16 digit s. 5. Press [ SPEED DIAL/PROGRAM] . T o dial t[...]

40 A vant i 3020 and Avanti 3015D sets ADV A NCED FEA T URES This secti on lists som e advan ced featur es whic h you can activate from your teleph one. Detai ls concer ning the oper- ation o f these feature s can be f ound in the DIGI T AL Sys- tems Operat ing Ins truc tions ma nua l. • Accoun t code (vo luntary , reminde r , forced); • Answe [...]

Avanti 3020 and Avanti 3015D sets 4 1 FEA TURE CODES Features can be activated by pr essing th e [FEA TURE] but - ton and then di aling a f eature a ccess code. The defau lt featu re codes (see next page) re flect the fea- ture i nitials, using the l etters o n the di alpad bu ttons. For exam ple: T o ac ce ss Ba rge I n •P r e s s [FE A TURE ] f[...]

42 A vant i 3020 and Avanti 3015D sets Feature codes Feature name Abbreviation Access method ACCOUNT CODE A T [FEA T URE][2] [8] ACD LOGIN (1) - - ACD LOGOUT (1) - - ALL/GROUP - [*] A TTENDANT - [0] BACKGROUND MUSIC 1 BM [FEA T URE][2] [6] BACKGROUND MUSIC 2-4 (1) (3 ) - - BARGE IN BI [FEA T URE][2] [4] CALL ACCOUNT MONITOR (1 ) - - CALLBACK/QUEUE [...]

Avanti 3020 and Avanti 3015D sets 4 3 MEET ME CONFERENCE 1-5 (1) - - MEET ME P AGE MM [FEA T URE][6] [6] MESSAGE ME [FEA TURE][6][3] NIGHT SER VICE (1) - - P AGE - INTERNAL 1 throu g h 8 I1 throu g h I8 [FEA T URE][4][1] through [4][8 ] P AGE - EXTERNAL 1 throu g h 8 (1) X1 throu g h X8 - PHONE BOOK (private list) - [FEA T URE][7] [1] PHONE BOOK (s[...]

44 A vant i 3020 and Avanti 3015D sets DND mess ages Message number Default me ssage Updated message 01 BE BACK SOON 02 BE BACK A T * * : * * (1) 03 BE BACK ON * * - * * (1) 04 OUT UNTIL * * : * * (1) 05 OUT FOR THE DA Y 06 OUT OF OFFICE 07 O UT O F TOWN 08 OUT ON A CALL 09 OUT FOR LUNCH 10 ON V ACA TION 1 1 ON A TRIP 12 ON BREAK 13 A WA Y FROM DES[...]

Avanti 3020 and Avanti 3015D sets 45 Syst em m ess ages (1) When ed itin g mess a g es, ent er di g its in plac e of t he as teri sks. (2) Messa g es 22 to 30 are to be defined b y the cus tomer . Message number Default me ssage Updated messa ge 01 CALL_ (B asic me ssa g e) 02 C ALL * * * * * (1) 03 CALL HOME 04 C ALL ME 05 GONE OU T 06 READ MAIL 0[...]

46 A vant i 3020 and Avanti 3015D sets Y our speed dial codes Name Number Code 3020&3015D.txt.book Page 46 Tuesday, August 3, 1999 1:14 PM[...]