Avaya 2420 manual

2420 Digital Telephone User’s Guide Release 4 555-250-701 Issue 3 November 2004[...]

Copyright 2004, A vaya Inc. All Rights Reserved Notice Every ef fort was made to e nsure that the info rmation in this do cument was complete and accu rate at the time of prin ting. However , informat ion is subject to change. Wa r r a n t y A vaya Inc. provides a limited warran ty on this product. Ref er to your sales agreement to est ablish the t[...]

Electromagnetic Compatibility (EMC) S tandards This product comp lies with and conforms to the following intern ational EMC stand a rds and al l relevant national de viations: Limits and M ethods of M easurement of Radio Interference of Informati on T e chnology Equipment, C ISPR 22:199 7 and EN55022: 1998. Informati on T echnolo gy Equipment – I[...]

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Issue 3 November 2004 5 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support for Call Center Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Support for Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Safety Information . . . . .[...]

Contents 6 2420 Digital Telephone User’s Guide Saving a Call Log Entry to Y our S peed Dial List . . . . . . . . . . . . . . . . . . . . . 36 Deleting a Call Log Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 The Label Action Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Working in[...]

Issue 3 November 2004 7 Overview The 2420 Digit a l T eleph one is a multiline digit a l telephone for use with an A vaya call processing system. The 2420 telephone put s convenient featur es and capabilities at your fingertip s, including: ● an easy-to-read screen —that allows you to view - call appearance/feature button labe ls -t h e c a l l[...]

8 2420 Digital Telephone User’s Guide Support for Call Center Users T o me et the needs of call center users, th e 2420 telephone offers the following features: ● Call Center Mode operation —available from the Options Screen, th is setting changes the standa rd display from 8 to 12 call appearance/feature button labels. When you select this m[...]

Overview Issue 3 November 2004 9 Base Units - M12LUCM Modular Base Unit Adapter Cord - HIC-1 “H-top” Headset Adapter Cord Cordless Headpiece/Base Unit - LKA 10 Cord Free Headse t (900 MHz RF) Cordless Headset Adapter - MIP-1 Cordless Headset Adapte r ● support for the Group Listen feature —when this featu re is programmed, you can use the h[...]

10 2420 Digital Telephone Us er’s Guide Safety Information Y our 2420 telephone is manufactured according to industry standards for qu ality and safety assurance. When using yo ur telephone, follow re commended safety precaut ions to reduce the risk of fire, electrical shock, and personal injury . See the 2420 Inst allation and Safety Instruction[...]

2420 Telephone Components Issue 3 November 2004 11 The following items correspond to the numbe rs in Figure 1 . T able 1: The 2420 T elephone Component s 1) Call appearance/feature buttons — Use to access incoming/outgoing lines and programmed features. An underscore indicates the currently selected call appearance. 7) Dialp ad — S tandard 12-b[...]

12 2420 Digital Telephone Us er’s Guide 2420 T elephone User Checklist The remainder of this guide cont ains procedure s for using specific screens, features, and keys on the 2420 telephone. The following t able directs y ou to sections expla ining specific activities you can perform. To S e e Understand call appe arance/feature button displays T[...]

The Home Screen Issue 3 November 2004 13 The Home Screen The Home screen consist s of three pages and displays ● the available call appearance /feature buttons ● caller ID information ● the current date and time ● softkeys ● information provided by the A vaya call processing system Usually , you use the Home screen to perform standard cal[...]

14 2420 Digital Telephone Us er’s Guide Figure 2: Sample Home Screen - Page 1 Navigating in the Home Screen Pages a 206 : Timer b 206 : Abr Program c 206 : Call Pickup New Calls: 4 SpDial Log Option Label 4:10PM 3/29/02 Directory : SendAllCalls Navigating in the Home Screen Pages To P r e s s Move to the previous or next Home screen page or respe[...]

The Home Screen Issue 3 November 2004 15 Call Appearance and Call Identification Displays By default, the 2420 telephone h a s eight call appearance/feature buttons p er screen page. When Call Center mode is enabled, 12 call appe arance/feature buttons appear on the first two pages of t he Home Screen. S tarting with the first button in the upper l[...]

16 2420 Digital Telephone Us er’s Guide S tatus Icons The icons displayed on the call appearance/feature buttons of your 2420 telephone are explained in the following t able. These icons replace the functionality of the green LEDs and equivalent flash rates. St atus Icons Icon Definition Ringing An incoming call is waiting to be answered. See T o[...]

Call-Handling Features Issue 3 November 2004 17 In addition, the following icons are displaye d in certain feature-specific applications. Call-Handling Features The procedures in this section assume that you a re performing call handling with the Home screen displayed on the 2420 telepho ne. In addi tion to common procedures provided in this sectio[...]

18 2420 Digital Telephone Us er’s Guide Make a call Y ou can make calls manually or automa tically from the 2420 telephone. T o make a call manually 1. Go of f hook with the handset, headset, or speaker . 2. When you hear dial tone, press the dialpad buttons to enter the extension o r telephone number . If you are calling an external nu mber , yo[...]

Call-Handling Features Issue 3 November 2004 19 T o return to the held call Press the call appearance button o f the held call. Note: Note: Y our system manager might have administered the Unhold feature. In this case, you can return to the held call by pressing . Redial The Redial or Last Number Dialed feature automa tically redials the last exten[...]

20 2420 Digital Telephone Us er’s Guide T o change from the handset to the speakerphone 1. Press . 2. Hang up the handset. T o end a speakerphone call Press again. T o use the Group Listen feat ure (if administered) in wh ich the handset or headset and the speaker are act ive at the same time While you are active on the handset or headset, press [...]

Call-Handling Features Issue 3 November 2004 21 Note: Note: Y our system manager might have administered the T ransfer-on-Hang-up feature. In this case, you can transfer a call by pressing , dialing the number to which the call is to be transferred, and then ha nging up. T o cancel an attempted transfer , press the original call appearance. If your[...]

22 2420 Digital Telephone Us er’s Guide Getting Messages Message Y our Message lamp turns on when a caller has lef t a message for you. Press to retrieve your messages, and follow the prompt s. Note: Note: Y our system manager must program cert ain features to activate the Message button. See your system manager if the Message button is not worki[...]

The Speed Dial Screen Issue 3 November 2004 23 Figure 3: Sample S peed Dial Screen From the S peed Dial screen, you can also ● add entries ● delete entries ● make changes to saved entries in your personal speed dial list See Managing Y our S peed Dial List on page 25 for more information. Home : Lou Jane : Mary Jim : Patty John : Peter Add Ed[...]

24 2420 Digital Telephone Us er’s Guide W orking in the S peed Dial Screen Note: Note: When you manage your speed dial entries, the softkeys displayed at the bottom of the screen change to reflect the activities you can perform. For example, when you access the Edit screen, you can choose from the Add, Delete, and Done softkeys. The Edit a nd Del[...]

Managing Your Speed Dial List Issue 3 November 2004 25 Managing Y our S peed Dial List Using the S peed Dial screen, you can store up to 104 speed dial entries in you r personal 2420 telephone directory . Y ou can access this screen by pressing the SpD ia l softkey at the Home screen. When you have created a spe ed dial list, the S peed Dial screen[...]

26 2420 Digital Telephone Us er’s Guide Entering Characters Whenever you press a key on the dialp ad, the al phabetic character associated with the key appears on the screen display . In some cases, you might need to press the same key repeatedly to select other alphabetic cha racters. For example, to enter “Jack:” ● Press 5 for “J.” Th[...]

Managing Your Speed Dial List Issue 3 November 2004 27 2. Press the Add so ftkey . The Edit Name screen appears with the Name fie ld underscored. Note: Note: If the directory is full, a message appea rs in dicating that your S peed Dial list is full. Y ou must delete an existing entry before yo u can add a new entry . See Deleting S peed Dial Entri[...]

28 2420 Digital Telephone Us er’s Guide T o edit stored speed dial entries 1. From the Ho me screen, press the Sp Di a l softkey . The S peed Dial screen appears. 2. Press the Edit so ftkey . The Edit Name screen appears. Note: Note: Y ou can use and or the index fea ture to locate the entry you want to edit. 3. Press the feature butto n that cor[...]

The Call Log Screens Issue 3 November 2004 29 Deleting S peed Dial Entries Y ou can delete any of the speed dial entries saved in your personal 2420 teleph one directory . T o delete stored speed dial entries 1. From the Ho me screen, press the Sp Di a l softkey . The S peed Dial screen appears. 2. Press the Delete sof tkey . The Delete screen appe[...]

30 2420 Digital Telephone Us er’s Guide The Call Log Summary Screen The Call Log Summary screen, which is accessed by pressing the Log softkey on the Home screen, displays the following ca ll identification information: ● For incoming calls —calling p arty name and telephone nu mber , if this information is available from the call processing [...]

The Call Log Screens Issue 3 November 2004 31 Figure 5: Sample Call Log Summary Screen with Second Set of Sof tkeys When you select a call type, an arrow ( ) appears next to the softkey of the selected call type. The entries for the selected call type are d isplayed until you press the soft key of a different call type. By default, missed calls are[...]

32 2420 Digital Telephone Us er’s Guide W orking in the Call Log Summary Screen Working in th e Call Log Summary Screen To P r e s s View info rmation about a specific log entry The button associated with the entry View the n ext page of call log entries View the previous page of call log entries View unan swered (missed) calls The Missed softkey[...]

The Call Log Screens Issue 3 November 2004 33 Call Log Det ail Screen The Call Log Detail screen, which is accessed fr om the Call Log Summary screen, allows you to ● View additiona l information, such as call type and the date and time that the call was processed. ● Make a call to the entry displayed dire ctly from this screen. See Using the C[...]

34 2420 Digital Telephone Us er’s Guide W orking in the Call Log Det ail Screen Working in th e Call Log Detail Screen To P r e s s Make a call to the entry displayed The Call softkey View the n ext call log entry View the p revious call log entry Use the index feature to locate a specific entry quickly Note: Note: The telephone must be on-hook w[...]

Using the Call Log Issue 3 November 2004 35 Using the Call Log The Call Log feature is factory set to record answered, u nanswered (missed), and outgoing calls. For information on disabling the Call Log or changing the call types you want logged, see Call Log Setup on p age 46. V iewing the Call Log T o view the list of all calls recorded in the Ca[...]

36 2420 Digital Telephone Us er’s Guide Saving a Call Log Entry to Y our Speed Dial List T o save an entry in the Call Log to your Speed Dial List 1. From the Ho me screen, press the Log softkey. The Call Log Summary screen appears. 2. Use and to scroll through the Call Log Summary pages. 3. When you locate a n entry you want to save, press the b[...]

The Label Act ion Screen Issue 3 November 2004 37 3. When you locate an entry you want to delete, press the button that corresponds to the entry . The Call Log Det ail screen for this entry appears. 4. Press the Delete sof tkey . The entry is deleted from the Call L og. T o delete all entries from the Call Log 1. From the Ho me screen, press the Lo[...]

38 2420 Digital Telephone Us er’s Guide Figure 7: Label Action Screen W orking in the Label Action Screen Note: Note: When you manage th e labels of your call appearance/feature buttons, the softkeys displayed a t the bottom of the screen change to reflect th e activities that you can perform. Note: Note: Whenever you cha nge the labels of call a[...]

Managing Your Call Appearance/ Feat ure Button Labels Issue 3 November 2004 39 Managing Y our Call Appearance/ Feature Button Labels Using the Label Action screen, you can ● customize the labels of the call ap pearance/feature buttons on the 2420 telephone and the EU24 Expansion Module (if installed) ● view the labels of the call appearance/fea[...]

40 2420 Digital Telephone Us er’s Guide 4. Using the dialp ad, edit the label. Y ou can en ter up to 13 characters. By default, the first letter you enter appears in uppercase, and t he following characters appear in lowercase. Note: Note: Y ou can use the Case softkey to switch between uppercase and lowercase. Y ou can use the S p ace softkey to[...]

Managing Your Call Appearance/ Feat ure Button Labels Issue 3 November 2004 41 4. Perform one of the following step s: ● T o return to the Label Action screen, press the Done softk ey . ● T o return to page 1 of the Home screen, press . Restoring the System Labels Y ou can delete the custom labels you crea ted for the call appearance/feature bu[...]

42 2420 Digital Telephone Us er’s Guide The Options Screen The Options screen, which you access by pressing the Option softkey a t the Home screen, allows you to set the following options: ● ring pattern ● screen contrast ● log setup ● visual ring (Flash Message Lamp option) ● whether you want the 2420 to co ntinue to display the curren[...]

Selecting Personalized Options Issue 3 November 2004 43 W orking in the Options Screen Note: Note: If you press , a second screen appears. Use this scree n to enable and disable the Automatic Gain Control (AGC) feature for the h andset, headset, or speakerphone. We strongly recommend that you leave the default settings unchanged. However , hearing [...]

44 2420 Digital Telephone Us er’s Guide 3. Press the Ring Pattern feature b utton. The Select Ring Pattern screen with t he current ring pattern appears. 4. Use and or the dialp ad to cycle through all eight rin ging patterns. Note: Note: T o listen to a specific ring pattern, p ress the Play softkey for a selected ring pattern number . 5. Perfor[...]

Selecting Personalized Options Issue 3 November 2004 45 5. Perform one of the following step s: ● If you want to save the setting you just selected, press the Save softkey . Y ou will hear a confirmation tone, and you are returned to the Options screen. ● If you want to return to the Options screen without changing the setting , press the Cance[...]

46 2420 Digital Telephone Us er’s Guide Display Contrast The Contrast option on the Options screen allows you to choose a contrast level for your telephone display . Y ou can choose from among fifteen levels of contrast. T o select a contrast level 1. From the Ho me screen, press the Option softkey. The Options screen appears. 2. Press the Contra[...]

Selecting Personalized Options Issue 3 November 2004 47 T o specify the call types that you want to appear in the Call Log 1. From the Ho me screen, press the Option softkey . The Options screen appears. 2. Press the Log Setup feature button. The Call Log Setup screen appears. The current Y es/No setting is underscored for the selected item. 3. Pre[...]

48 2420 Digital Telephone Us er’s Guide 4. Perform one of the following step s: ● If you want to save the setting you just selected, press the Save softkey . Y ou will hear a confirmation tone, and you are returned to the Options screen. ● If you want to return to the Options screen without changing the setting , press the Cancel soft key . ?[...]

Selecting Personalized Options Issue 3 November 2004 49 T o erase personalized settings 1. From the Ho me screen, press the Option softkey . The Options screen appears. 2. Press the Era se... feature button. The Erase screen appears. 3. Press the feature butto n next to each item you want to select to be erased. If you want to select all of the ite[...]

50 2420 Digital Telephone Us er’s Guide 3. Press the Y es/No softkey or fea ture button 6 to indicate whethe r you want S tay in S peed Dial enabled. 4. Perform one of the following steps: ● If you want to save the setting you just selected, press the Save softkey . Y ou will hear a confirmation tone, and you are returned to the Options screen.[...]

Selecting Personalized Options Issue 3 November 2004 51 Language When the 2420 telephone is first inst alled, it is set to display screen text in English. The Language option on the Options scree n allows you to choose another language, including: ● German (Deutsch) ● French (Français) ● S panish (Español) ● Italian (It aliano) ● Dutch [...]

52 2420 Digital Telephone Us er’s Guide Using Selected V oice Features The following features are available only if your system manager has administered t hem as feature buttons on your 2420 telephone or ha s s upplied you with the required feature access codes. Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allow[...]

Using Selected Voice Feat ures Issue 3 November 2004 53 3. Press the # key to save the entry . 4. Press another Abbreviated Dialin g button to program. Note: Note: If you make a mist ake while programming, press the # key to save the entry an d then start o ver . T o call a number using an Abbreviated Dialing button Press the Abbreviated Dialing bu[...]

54 2420 Digital Telephone Us er’s Guide T o park a call at your extension (for retri eval at any extension) when a Call Park button is not administered 1. Press . 2. Enter the Call Park feature access code. 3. When you hear confirmation tone, hang up. T o retrieve a parked cal l from another extension 1. Pick up the handset or pr ess . 2. Dial th[...]

Using Selected Voice Feat ures Issue 3 November 2004 55 Leave Wo rd Calling The Leave W ord Calling (L WC) feature leaves a me ssage for a person at another extension to call you back. The ca lled party can dial the message service such as an attendant, a voice mail system, or a covering user to retrieve a shor t, st andard message that provides th[...]

56 2420 Digital Telephone Us er’s Guide Send All Calls The Send All Calls feature temporarily sen ds all y our calls to your voice mail system or to another extension in the sa me system. Priority calls and automatic callbacks are not redirected by the Send All Calls feature. Note: Note: Before you can use this feature, your system manager must p[...]

Using Selected Voice Feat ures Issue 3 November 2004 57 T o make an important announcement such as an incoming call to someone at another extension busy on another call 1. While off-hook, press the button or dial the Whisper Page access code, and dial the extension. Both people on the other call hear a be ep. Only the person whom you called he ars [...]

58 2420 Digital Telephone Us er’s Guide Using Display Features The following features are available only if yo ur system manager administered them as feature buttons on your 2420 telephone. Call Ti mer and T imer The Call T imer and the T imer features measure elapsed time on a call. The Call Ti mer feature, once activated, measures elapsed time [...]

Using Display Features Issue 3 November 2004 59 4. T o search for a new n ame, press the button, and repeat S teps 2 and 3. 5. When you are re ady to exit the directory , press . T o place a call to the na me shown on the disp lay 1. Pick up the handset. 2. While the name is shown, press t he button if administered as feature button "call-disp[...]

60 2420 Digital Telephone Us er’s Guide T ones and Their Meaning Note: Note: The following t ables describe the def aults for each ringing and feedback tone. Check with your system manager to ver ify if the descriptions in the Meaning column are accurate for your system. Ringing T ones are produced by an incoming call. Feedback tones are those wh[...]

Tones and Their Meaning Issue 3 November 2004 61 coverage One short burst of tone. This tone indicates that the system sent your call to another extension to be answered by a covering user . dial A continuous tone. This tone indicates that you can start t o dial. intercept/ time-out An alternating high and low t one. This tone indicates a dialing e[...]

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Issue 3 November 2004 63 Index Index Numerical 200A Module Analog (U.S .) Adjunct Interface . . . . . 9 201A Module Recorder Interface . . . . . . . . . . . 9 20A Stand . . . . . . . . . . . . . . . . . . . . . . 9 2420 telephone display features . . . . . . . . . . . . . . . . . 58 feedbacktones . . . . . . . . . . . . . . . . . 60 personal direct[...]

64 2420 Digital Telephone User’s Guid e Index F feature . . . . . . . . . . . . . . . . . . . . 22 , 54 feedback tones . . . . . . . . . . . . . . . . . . 60 Flash Message Lamp option . . . . . . . . . . . . 44 G Group Listen feature . . . . . . . . . . . . . . . . . 9 H headset button . . . . . . . . . . . . . . . . . . . 11 headsets supported .[...]

Issue 3 November 2004 65 Index Speed Dial List . . . . . . . . . . . . . . . . 25 , 29 adding entries . . . . . . . . . . . . . . . . . 26 editing entries . . . . . . . . . . . . . . . . . 27 index feat ure . . . . . . . . . . . . . . . . . . 25 saving entries from Call Log . . . . . . . . . . . 36 Speed Dial screen . . . . . . . . . . . . . . . . [...]

66 2420 Digital Telephone User’s Guid e Index[...]