Avaya 4610 manual

IP Office 3.2 4610 and 5610 User Guide [15-601080] Issue [3] (5 June 2006)[...]

© 2006 Avaya Inc. All Rights Reserved. Notice W hile reasonable efforts were made to ensure that the inform ation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Di[...]

4610 and 5610 Us er Guide Page iii IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) T able Of Content s The Telephone............................................................................................................................ 1 Abou t thi s Gu ide ....................................................................................[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page iv IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) System F eatures ...................................................................................................................... 35 Intro ducti on ......................................................................................[...]

4610 and 5610 Us er Guide Page 1 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) The T elephone A bout this Guide This guide describes how to use all the features on your Avay a IP Office 46 10/5610 phone. For basic phone se ttings and functional ity, re fer to the releva nt Quick Refe rence Guide for y our IP Office phone. Further information a[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 2 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) 2. Message W aitin g Lamp: Used as follows:  On (Continuous ): There are new messa ges in your voi cemail mailbox , or in another mailbox for whi ch you hav e been configured to rece ive "M essage Waiting Indication" .  Flash[...]

The Telephone 4610 and 5610 Us er Guide Page 3 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Call A ppearance Keys Normally, the first page of the mai n call handling s creen contains three keys set as 'call appearance ' keys. These are allo cated to you by your system admi nistrator and are ind icated as a= , b= and c=. Your system [...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 4 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Call A ppearance Key Icons The icons display ed against the Call Appearance/ Feature keys al low you to dete rmine the sta tus (for example, on Hold) of each call . Icons also indica te whether a fea ture has been activ ated for a pa rticula[...]

The Telephone 4610 and 5610 Us er Guide Page 5 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) The Display B Phone Locked : Internal calls only . D Call Forwarding On: See Call Forw arding. G In Group: You can enable/disabl e group membe rship. H Held Call: Show s the number of held call s. See Hold. N Do Not Disturb On: See Do Not Disturb . 0 O[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 6 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) System Features System Features can only be set against soft function keys by y our system ad ministrator. How ever, your system admini strator may allocate you tw o ‘ self administrator ’ features that w ill enabl e you to add System Fe[...]

4610 and 5610 Us er Guide Page 7 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Basic Call Handling Features A nsw ering a Call W he n a call arriv es at your phone , you may hear a rin ging tone and a blinking bell icon ( ) icon appears against the associ ated call appearance key. To ans w er an inco ming call: Do one of the fol lowing:  If[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 8 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Making a Call You can make cal ls from the phone usin g a variet y of methods as fol lows: To manually make a call: 1. Dial the required nu mber on the key pad. Remem ber to include the required access code (for example; 9 for an ou tside li[...]

Basic Call Ha ndling Features 4610 and 5610 Us er Guide Page 9 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Headset Working W he n a headset is to be used on y our phone, it must be plugged in to the headse t socket on the base of the phone. To activ ate the headset and sw itch off the handset, pre ss Headset . The lamp besid e the button is [...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 10 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Speakerphone The two-w ay built-in speakerphon e allow s you to make and answ er calls w ithout lifting you r handset. Keep in mind tha t two-way speaker phones may not operate satis factorily in every environment (such as in very noi sy lo[...]

Basic Call Ha ndling Features 4610 and 5610 Us er Guide Page 11 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Redial The Redial feature automatically redials a previou sly dial ed extension or outside number (up to 24 digits). If you hav e dialed the same number tw ice in succession , it will only have one appearance in the redial list. To red[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 12 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Hold If, with a call in pro gress, a second cal l arrives and is show n against a Call Appearance key, you ca n then hold the firs t call and answ er the second call . To put an exist ing call on hold : 1. Press Hold or press with against i[...]

Basic Call Ha ndling Features 4610 and 5610 Us er Guide Page 13 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Transfer The Transfer feature allow s you to transfer a call from your phone to another extensio n or outside number. To transfer the current call to another extensi on: 1. W ith a call in prog ress, press Transfer . 2. W he n you hear[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 14 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Conference The Conference feature allow s you to conference other parties (incl uding y ourself) into a call. Notes  The number of pa rties allow ed in a conference is controlled by y our phone system .  Two Call App earance keys are [...]

4610 and 5610 Us er Guide Page 15 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Using S peed Dials Overvie w of Speed Dials The phone can s tore up to 48 pe rsonal speed di als. Press SpDial , to displ ay a screen simil ar to the following:  The speed dials a re sorted al phabetically .  To dial a speed dial number stored , press or adja[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 16 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) A ddin g a Speed Dial from the Call Log You can create a new speed dial from a call lo g entry. See Sav ing a Call Log Entry to Your Speed Dial List. This process w ill start the nor mal speed entry screen but pre- filled with the name and [...]

Using Speed Di als 4610 and 5610 Us er Guide Page 17 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) A ddin g a New Speed Dial To add a ne w speed dial: 1. Press SpDial and then press Add . If a messa ge stating that the speed dial list is full appears, you mus t first delete an ex isting entry be fore adding a new entry. Se e Deleting a Speed D[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 18 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) 6. The Number menu is display ed. Enter the require d number, inclu ding any ex ternal line access digit (for example; 9):  If you make a mista ke, use to move the curso r to the right o f the incorrect number and then use Backspace to d[...]

4610 and 5610 Us er Guide Page 19 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Using the Call Log Overvie w of the Call Log The phone maintain s a call log. To access, press Log . The call logs keeps logs o f missed calls, outgoing calls made and inco ming call s answered. Each of these logs includ es the 30 most recen t calls in i ts categor[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 20 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) A ccessing the Call Logs To access the ca ll logs: 1. Press Log . 2. The call log alw ays opens in the Missed calls lo g.  Missed: The log of calls tha t rang your ex tension but w ere not answered. This includes call s that were div ert[...]

Using the Call Lo g 4610 and 5610 Us er Guide Page 21 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Making a Call from an Indiv idual Log entry To make a call f rom an individua l log entry : 1. Locate the log ent ry in which y ou are interested fr om Missed , In A ns or Outgo . 2. Press or adjacent to the entry . The log entry deta ils are sh[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 22 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Deleting A l l Ent ries from a Log To delete all ent ries from a log: 1. Press Log . 2. To select the log, p ress Missed , InAn s or O utgo . 3. Press DeleteA ll . 4. To delete the lo g entries, select Delete . or To return to the cal l log[...]

4610 and 5610 Us er Guide Page 23 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Changing Options Personal Ringing The IP Office uses 'distinctiv e ringing' for different types o f calls:  A repeated sin gle ring for internal cal ls.  A repeated double ring for external ca lls.  A single rin g followed by two short rings for [...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 24 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Vie w ing IP Settings Views o f phone and system informatio n are avail able from the IP settings screen. You do not norm ally need to view this information, how ever your sy stem administra tor may ask you to report ce rtain valu es from a[...]

Changing Options 4610 and 5610 Us er Guide Page 25 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Display Contrast You can adjust the contrast level on the phone disp lay. You can choo se from amon g fifteen level s of contrast. To adju st the contrast lev el: 1. Press Options . 2. Press and then press Contrast Control . 3. To adjust the lev el[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 26 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Changing Feature Key Labels This feature can be used to edit and change the text label show n next to buttons. To change the feature key labels: 1. Press Options . 2. Press and then press Feature Button Labelin g . 3. Select from:  Relab[...]

Changing Options 4610 and 5610 Us er Guide Page 27 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Displaying Language Selection W he n the phone is first install ed, it is set to displa y screen text in English. Yo u can select the lan guage that you w ould prefer from the follo wing: English, German (Deutsch), French (Fran ç ais), S panish (E[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 28 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Phone Screen on Calling This action controls the phone screen display when the phone is answered. W he n the Phone Screen on A ns wer? option is set to Yes (the default se tting), the phone screen appears in the di splay area w hen you answ[...]

Changing Options 4610 and 5610 Us er Guide Page 29 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Visual A lerting W he n this option is set to No (the de fault), rin ging is the only notification of an incomin g call. When set to Yes , your phone rings and y our voice message indicator light flashes to alert you to an incomin g call. To change[...]

4610 and 5610 Us er Guide Page 30 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Function Keys Overvie w of the Function Keys Both the Function Keys and So ft Keys can be us ed to access a range of sy stem features. The display adjacent to the key shows the feature name. Some of these feat ures are de fault features supp orted by the phone (e.g[...]

Function Keys 4610 and 5610 Us er Guide Page 31 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Function Key Programming If any one of the keys on the telephon e is progra mmed wi th an Admin or A dmin 1 feature key, i t allows you to program further features a gainst other func tion keys. Both A dmin an d Admin1 are all ocated to your function [...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 32 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) In addition to the above, there is a key label ed Exlp? This key enables you to change the display from the shorthand v ersion displ ayed at default to a longhand versi on of your ow n. See Shorthand Programming M ode and Longhand Programmi[...]

Function Keys 4610 and 5610 Us er Guide Page 33 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Shorthand Programming Mode 1. Press A dmin or Admin 1 . See Func tion Key Pro gramming. 2. The Admin or A dmin1 menu is di splayed, simila r to the follow ing: A dmin Pages W ith the exception o f Expl? , the name s shown ar e the features that you ca[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 34 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Longhand Programming 1. Press A dmin or Admin 1 . 2. To switch to lon ghand programming mode, press Expl? . 3. Press Next until the function required is shown, th en press Selct . 4. If the function re quires some da ta to be entered , [ ] [...]

4610 and 5610 Us er Guide Page 35 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) System Features Introduction As well as your phones specific features, you can access a numbe r of syst em features by dial ling short codes. These instructions are for the syste m's default con figuration. They assu me that yo u are using the d efault feature[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 36 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) A nsw ering Calls To ans w er calls at yo ur own extension:  Pick up the handse t. or (in headset mode )  Press the button associ ated w ith the alerting call . The default ring cadences are:  Internal calls - single ring cadence. [...]

System Features 4610 and 5610 Us er Guide Page 37 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Call Forwarding Your calls can be forwarded to another extension or an external number wh en:  You are away from your desk (on no a nswer). or  Your extension is bu sy (on all Call Appearance keys). or  You are away from the office (e.g. w [...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 38 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Do Not Disturb You may choose to receiv e no calls at all or only those from particul ar callers on y our exceptions list:  To switch Do Not Disturb on/off (w ith or wi thout exceptions), dial *08 . An N is di splayed. To switch it off, [...]

System Features 4610 and 5610 Us er Guide Page 39 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Default Feature Codes The follow ing are the normal de fault feature codes av ailabl e to all users. Your syste m administrator may add additional codes for other features and for sp eed dials. The N (where show n), shoul d be replaced by the approp[...]

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4610 and 5610 Us er Guide Page 41 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Management and T roubleshooting Overvie w This section prov ides help ful information for:  Testing your phone to be sure it is operating co rrectly.  Basic Troubleshootin g; thi s chart provi des the most common p roblems a n end user mi ght encounter and su[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 42 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Troubleshooting Chart  Phone does not activate when connected for the f irst time: Unless your sy stem administrator has already ini tialized your phone, y ou may ex perience a delay of several minutes before it beco mes operationa l. Up[...]

Index 4610 and 5610 Us er Guide Page 43 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Index A about this guide........................................................ .. 1 admin/adm in1 ..............................................31, 33, 34 answering calls .................................... ................ 7, 36 B bridged appearance .....[...]

4610 and 5610 User Guide 4610 and 5610 Us er Guide Page 44 IP Office 3.2 [15-601080] Issue [3] (5 June 2006 ) Performance figures and data quoted in this docu ment are typical , and must be speci fically con firmed in writing by Av aya before they become applicable to any particular orde r or contract. The company reserves the righ t to make altera[...]