Avaya 4621SW manual

4620/4620SW/4621SW IP Telephone User Guide 555-233-781 Issue 3 April 2006[...]

© 2006 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full le[...]

Issue 3 April 2006 3 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 4 4620/4620SW/4621SW IP Telephone User Guide Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Hold . . . . . . . . . . . [...]

Contents Issue 3 April 2006 5 Chapter 5: Using the Web Access Application . . . . . . . . . . . . . . 47 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Web Acces s Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Navigating W eb Pages . . . . . . . . . . . . . . . . . . . . .[...]

Contents 6 4620/4620SW/4621SW IP Telephone User Guide Feature Button Labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Changing a Phone/PC Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . 72 Selecting an Alternate Lang uage . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Chapter 7: Headset s and Hands[...]

Issue 3 April 2006 7 About This Guide Overview This guide covers how to use your new 46 20/4620SW/4621SW IP T elephone. The 4620/ 4620SW/4621SW is simple to use while of fering the latest advances in telephony systems. IP (Internet Protocol) telephones obt ain their ope rational characteristics from your ce ntral telephone server rather than residi[...]

About This Guide 8 4620/4620SW/4621SW IP Telephone User Guide What’ s New in This Document Issue 3 reflects chang es to the document titl e and legal p ages only . There are no significant changes in telephone operation fo r Software Relea se 2.4 How to Use This Document This guide is organized to h elp you find topics in a logical manner . Read [...]

Document Organizatio n Issue 3 April 2006 9 Document Organization This guide cont ains the following chapters: Conventions Used This guide uses the following te xtual, symbolic, and typographic conventions to help you interpret information. Chapter 1: Introducing Y our 4620/4620SW/4621SW IP T elephone Describes each element on the face of the telep[...]

About This Guide 10 4620/4620SW/46 21SW IP Telephone User Guide Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. T ypographic Conventions This guide uses the followi ng typographic conventions: Related Document ation This guide and other related document ation is available online at the following URL: http[...]

Issue 3 April 2006 11 Chapter 1: Introducing Y our 4620/4620SW/4621SW IP T elephone Introduction This chapter introduces you to the la yout of the 4620/4620SW/4621SW IP T elephone. I t provides a description fo r each functional button and other phone cha racteristics, briefly describes each 4620/4620SW/4621SW application, a nd provides basic instr[...]

Introducing Your 4620/4620 SW/46 21SW IP Telephone 12 4620/4620SW/46 21SW IP Telephone User Guide The 4620/4620SW/4621SW IP T elephone The 4620/4620SW/4621SW IP T elephone is an innovative tele phone that gives you access to the World Wide W eb while offering the latest feature s and applications. The large display area allows up to 12 application-[...]

The 4620/4620SW/46 21SW IP Telephone Issue 3 April 2006 13 Figure 1: 4620/4620SW/4621SW IP T elephone 1 2 11 12 13 14 15 10 8 9 3 5 4 7 22 18 20 19 21 17 16 6 4 3[...]

Introducing Your 4620/4620 SW/46 21SW IP Telephone 14 4620/4620SW/46 21SW IP Telephone User Guide T able 1: 4620/4620SW/4621SW IP T elephone Button/Feature Descriptions Callout Number Button/Feature Name Button/Feature Description 1 Message W aiting Lamp When lit, indicates you have a message waiting on your voice messaging system. This indicator c[...]

The 4620/4620SW/46 21SW IP Telephone Issue 3 April 2006 15 11 Headset With a headset connected, changes audio control from the handset or S peaker to the headset. 12 Mute LED Indicator Lights steadily when the handset, headset or S peaker is muted. 13 Mute T urns off the active S peaker , handset, or headset microphone, to prevent the other p erson[...]

Introducing Your 4620/4620 SW/46 21SW IP Telephone 16 4620/4620SW/46 21SW IP Telephone User Guide About the Feature Key Exp ansion Unit (EU24/EU24BL) The Feature Key Exp ansion Unit is an optional device that can be connected to your 4620 IP T elephone. The EU24 and EU24BL cont ain 24 butto ns onto which your System Administrator sets up additional[...]

Navigating Application Screens Issue 3 April 2006 17 selection. When you enter text on a screen (for example, a S peed Dial button label), several Line/Feature buttons provide editing feat ures like backspacing or hyphen ation. Here is an example of the dif ference bet ween a Lin e/Feature button’ s functionality in the Phone application versus o[...]

Introducing Your 4620/4620 SW/46 21SW IP Telephone 18 4620/4620SW/46 21SW IP Telephone User Guide Four sof tkeys ( ) appear directly below the displa y area. They allow you to access the other 4620 applications. In an app lication, they allow you to perform application-specific functions, like add, save, edit, de lete, or canc el. The labels above [...]

4620/4620SW/4621SW IP Telephone Applications Issue 3 April 2006 19 Call Log Application The Call Log application provides thre e lists, each showin g up to 30 outgoing, incoming answered or missed calls. Use t his application to ca ll a person dire ctly from the Call Log or to add a log entry’ s name and phone number to a S peed Dial button. In a[...]

Introducing Your 4620/4620 SW/46 21SW IP Telephone 20 4620/4620SW/46 21SW IP Telephone User Guide Additional 4620/4620SW/4621SW Functionality Push Feature Y our System Administrator can “push” a W eb page, a text message, an audio message, or an y combination of those items to your 4620/ 4620SW/4621SW IP T elephone. Depending on how the pushed [...]

Issue 3 April 2006 21 Chapter 2: Using Y our 4620/4620SW/4621SW IP T elephone Introduction This chapter describes how to make calls, re ce ive calls, retrieve voice mail messages, and log off yo ur 4620/4620SW/4621SW IP T elephone . The telephone Line/Feature buttons that assist in call handling are also covered in th is chapter . Call Appearances [...]

Using Your 4620/462 0SW/4621SW IP Telephone 22 4620/4620SW/46 21SW IP Telephone User Guide Note: Note: Y ou can set an option for whether the Phone screen displays when you make an outgoing call, or whether t he current screen remains displayed. See Application Options in Chapter 6: 4620/4620SW/4621SW IP T elephone Options for det ails. Manual Dial[...]

Making Calls Issue 3 April 2006 23 through - first you have to dial o ne or more digit s to obt ain an out side line, access your corporate telephone network, or add some ot her code before you can return the call. As of Release 1.8, the 4620 IP T elephone can, if appropriately administered, automa tically dial those “extra” digit s for you. So[...]

Using Your 4620/462 0SW/4621SW IP Telephone 24 4620/4620SW/46 21SW IP Telephone User Guide Dialing a p arty using a Speed Dial button Automatic dialing of pre-stored numbers is the mo st common meth od of automatic dialing. Y ou can set up S peed Dial buttons and select the party you want to call by pressing that button. For information on setting [...]

Making Calls Issue 3 April 2006 25 Calling a p arty from the Call Log Y our 4620 IP T elephone maintain s a log of up to 90 o utgoing, incoming answered, and incoming unanswered calls to/from your phon e. Each log can have up to 30 ca lls. 1. T o call a party listed in the Call Log, press the Lo g softke y at the bottom of the display area. The fir[...]

Using Your 4620/462 0SW/4621SW IP Telephone 26 4620/4620SW/46 21SW IP Telephone User Guide Calling a p arty from th e Web Access application Y our 4620’s optional W eb Access application can automatically dial W eb links designated by the Web page author as phone numbers. T o call a p arty using a Web link, just select that link. Note: Note: If y[...]

Call Handling Features Issue 3 April 2006 27 Conference The Conference feature allo ws you to conference up to the maximum n umber of parties set by your System Administrator . Adding another p arty to a call 1. Dial the first party , then press the Conference ( ) button. The line’ s display area changes to white text with a dark gray background.[...]

Using Your 4620/462 0SW/4621SW IP Telephone 28 4620/4620SW/46 21SW IP Telephone User Guide Retrieving the held call Press the Line/Feature button on which t he call is being held, or press th e Hold () button. The call is now active . Mute During an active call, the Mute feature prevent s the part y with whom you are speaking from hearing you. Y ou[...]

Call Handling Features Issue 3 April 2006 29 Changing from the S peaker to the handset or headset Pick up the handset or activate the headset. The indicator next to the Speaker button goe s off and audio control reverts to t he handset or headset as applicable . Changing from the handset or headset to the S peaker Press the S peaker ( ) button, the[...]

Using Your 4620/462 0SW/4621SW IP Telephone 30 4620/4620SW/46 21SW IP Telephone User Guide 3. If you do not want to announce the call, press the T ransfer ( ) button again and proceed to S tep 6. If you wish to wait for an answer and announce the call, se e S tep 4. The call is sent to the extension or num ber yo u dialed. A two-second disp lay mes[...]

Logging Off the Phone Issue 3 April 2006 31 Reinst ating the Phone Af ter a Logoff T o reinstate th e phone after a logof f: 1. Using the dial pad, enter your Exte nsion number , then press Pound ( # ). The display prompts fo r entry of your password. 2. Using the dial pad, enter your Password, th en press the # key . The 4620 is now ready for use [...]

Using Your 4620/462 0SW/4621SW IP Telephone 32 4620/4620SW/46 21SW IP Telephone User Guide[...]

Issue 3 April 2006 33 Chapter 3: Using the S peed Dial Application Introduction This chapter describes how to add, upda te, and delete a S peed Dial button label. Up to 1 08 S peed Dial buttons are allowed, e ach containing a name and corresponding telephone numb er . Entering Dat a on Speed Dial Screens Review this section if you are unfamiliar wi[...]

Using the Speed Dial Applicatio n 34 4620/4620SW/46 21SW IP Telephone User Guide Note: Note: Y ou can enter text while on a call, but yo u automatically exit text entry mode if you go off-h ook (either by the headset/handset or by a fixed button like T ransfer ). Y ou also exit text entry mode if you cause another screen to display (for example, by[...]

Entering Data on Speed Dial Screens Issue 3 April 2006 35 Name Entry Example T o add a S peed Dial button for T om Brown, you would typically press the following dialp ad number button/Right Arrow sof tkey in sequence: 8 (T) 666 (o) (Right Arrow softkey to move the curso r one space to the r ight) 6 (m) 22 (b) 777 (r) 666 (o) 9 (w) 66 (n) After ent[...]

Using the Speed Dial Applicatio n 36 4620/4620SW/46 21SW IP Telephone User Guide Adding a S peed Dial Button T o add a S peed Dial button: 1. Access the S peed Dial application by pressing the SpD ia l softkey . The Speed Dial Main screen displays . Note: Note: Y our T elephone Administrator can turn of f the ability to make changes to the S peed D[...]

Updatin g Spe e d Dial Butt on La b el Info rma ti on Issue 3 April 2006 37 8. T o add another S peed Dial button, repeat this procedure from S tep 2. 9. T o exit the S peed Dial application, press the Phone/Exit ( ) button. Note: Note: Y ou can position an entry at the beginning of the list, out of alphabetica l order , by placing a space, aste ri[...]

Using the Speed Dial Applicatio n 38 4620/4620SW/46 21SW IP Telephone User Guide 6. T o change the name, press the Line/Feature button to the left of the Na me field. Then use the Left Arrow sof tkey and/or the Right Arrow sof tkey to move the cursor to the right of the character(s) to be changed. Press the Backsp ace button to remove the cha racte[...]

Deleting a Speed Dial Button Label Issue 3 April 2006 39 5. Visually ve rify that you wa nt to delete the Name and Number displayed, then choose o ne of the following options: If you want to Then Cancel the deletion without re moving this S peed Dial button Press Cancel . No deletion occurs. The Speed Dial Main screen displays . Complete removing t[...]

Using the Speed Dial Applicatio n 40 4620/4620SW/46 21SW IP Telephone User Guide[...]

Issue 3 April 2006 41 Chapter 4: Using the Call Log Application Introduction This chapter describes the three Call Logs availa ble on you r 4620 IP T elephone. It also provides procedures for adding a Call Log entry to a S peed Dial button and deleting one or all Call Log entries. For information on calling a p a rty listed in any Call Log, see Mak[...]

Using the Call Log Application 42 4620/4620SW/46 21SW IP Telephone User Guide Each Call Log can contain a maximum of 30 entries . When a log contain s more than six entries, Page Right and Page Lef t buttons help you scroll through the log six en tries at a time. Calls are listed in order from top to bot tom, the most recent call first. V i ewing a[...]

Adding a Call Log Entry to a Speed Dial Button Issue 3 April 2006 43 Adding a Call Log Entry to a S peed Dial Button T o add a Call Log entry to a S peed Dial button: 1. Access the Call Log application by pressing the Lo g softkey . The Missed Calls Main screen displays . 2. If the party for whom you want to create a S peed Dial button is list ed o[...]

Using the Call Log Application 44 4620/4620SW/46 21SW IP Telephone User Guide Deleting Call Log Entries Y ou can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry T o delete a single Call Log entry: 1. Access the Call Log application by pressing the Log softk ey . The Missed Calls Main screen dis[...]

Disabling the Call Log Issue 3 April 2006 45 Deleting All Entries from a Call Log T o delete all entries from a Call Log: 1. Access the Call Log application by pressing the Log softk ey . The Missed Calls Main screen displays . 2. T o clear the Missed Calls Log, proceed to S tep 3. T o clear the Incoming Answered Calls Log, press the InAns sof tkey[...]

Using the Call Log Application 46 4620/4620SW/46 21SW IP Telephone User Guide[...]

Issue 3 April 2006 47 Chapter 5: Using the W eb Access Application Introduction One of the exciting aspect s of the 4620 IP T el ephone is it s optional W eb Access application. Y ou can actually use your telephone to access your Corporate intranet an d the World Wide Web. Y our System Administrator can optionally design a Home page on which your W[...]

Using the Web Access Application 48 4620/4620SW/46 21SW IP Telephone User Guide W eb Access Authentication Depending on how your W eb Access application is administered, you might have to provide identification before gaining access t o Web p ages. If you do not know your User ID or Password, contact you r System Administrator for assist ance. 1. I[...]

Navigating Web Pages Issue 3 April 2006 49 Navigating the Home Page and Other S t andard-Size Web Pages T o navigate the home p age and other standard-size W eb pages: 1. Access the Web Access scre en by selecting the Web softkey at the bottom of the d isplay area. The Home pag e displays . 2. If a line is not selected (highlighted), first press th[...]

Using the Web Access Application 50 4620/4620SW/46 21SW IP Telephone User Guide Entering T ext on W eb Pages T ext entry pag es are those on which you can enter da ta, for example, a name, a W eb address (URL), or other identifying information. A set of square brackets, ea ch sep arated by three blank spaces identifies a p age’s te xt entry areas[...]

Entering Text o n Web Pages Issue 3 April 2006 51 Entering Characters Using the Dialp ad Use the dialpad keys 0 through 9, * and # to enter ch aracters in a text entry field/line. When entering a name or other alphabetic text, the fi rst press of a dialp ad key displays the first alphabetic character associated with that key to the right of the cur[...]

Using the Web Access Application 52 4620/4620SW/46 21SW IP Telephone User Guide Adding a S peed Dial Button for a W eb Site T elephone Number Some Web sites might include the ability to p ass names and associated telephone numbers to the 4620 IP T elephone. In such cases, applica ble Web p ages display an AddT oSD softkey , as provided by the W eb [...]

Issue 3 April 2006 53 Chapter 6: 4620/4620SW/4621SW IP T elephone Options Introduction This chapter describes how to set or view phone parameters, including: ● Displaying the Phone screen upon dialing/a nswering ● Personalizing the ringing p attern ● Determining how you want the Redial feature to work (redial the last number ca lled or select[...]

4620/4620SW/4 621SW IP Telephone Options 54 4620/4620SW/46 21SW IP Telephone User Guide Accessing the Options Main Menus T o access the Options main menu: 1. T o access the Options application, press the Options button ( ) to the right of and below the sof tkeys. The first of two Options Main screens displays . 2. Use the standard p aging indicator[...]

Application Options Issue 3 April 2006 55 4. T o change the current setting, press the correspo nding Line/Feature button. The option setting may either “toggle,” p resent a screen for you to specify a setting, or ask you to choose from a list of alternatives. 5. After changing an option, use the appropriate sof tkey to continue. 6. T o exit th[...]

4620/4620SW/4 621SW IP Telephone Options 56 4620/4620SW/46 21SW IP Telephone User Guide Setting the Phone Screen on Answer? Option When the Phone Screen on Answe r? option is set to Ye s , the Phone screen appears in t he display area when you answer a call, regardless of the screen with which you are working. Y ou lose any unsaved work in progress[...]

Application Options Issue 3 April 2006 57 Setting the Display Call T imers? Option Y our 4620/4620SW/4621SW IP T elephone can display two types of Call T imers. The Call Tim e r displays in the top display area and provides the elap sed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format. The Hold T imer displays in the appli[...]

4620/4620SW/4 621SW IP Telephone Options 58 4620/4620SW/46 21SW IP Telephone User Guide Setting the Call Appearance Wid th When the Call Appearance Wid th is set to Full (the default), each line on which a call appears extends the full width of the display . Messages show in the call appea rance display are a. When this option is set to Half , the [...]

Personal Ringing Options Issue 3 April 2006 59 Call Log Enabled (active) is the default. For privacy purposes, you can cha nge the status to Disabled , to stop call logging and delete any calls currently logge d. 1. T o change this option, press the co rresponding Line/Feature button. 2. Press the Line/Feature button for the next setting you want t[...]

4620/4620SW/4 621SW IP Telephone Options 60 4620/4620SW/46 21SW IP Telephone User Guide S t atus Screen Viewing Options Four views of telephone and syste m informatio n are available. A user generally does not need to view this information. However , if problems occur , your System Administrator might ask you to report certain values from any st at[...]

Changing the Display Co ntrast Issue 3 April 2006 61 V iewing Interface St atus Y our phone interacts with several system hardware devices and system sof tware. This screen provides information about three o f the main interfaces. V iewing Miscellaneous St atus Three miscellaneous st atus screens provide additional information about your telephone [...]

4620/4620SW/4 621SW IP Telephone Options 62 4620/4620SW/46 21SW IP Telephone User Guide 4. Save the contrast level you set by pressing the Save softkey , or , to restore the previous setting without changing the contra st, press the Cancel softk ey . The first Options Main screen displa ys . V i ewing the Network Audio Quality In the event you expe[...]

Backup/Restore Options Issue 3 April 2006 63 3. T o proceed, select the Line/Feature butt on on either side of Ye s . T o return to the Options Main screen without logging of f, select the Line/Feature button on either side of No . Selecting Y es unregisters your phone from the call se rver , deleting your Call Log entries and returning any options[...]

4620/4620SW/4 621SW IP Telephone Options 64 4620/4620SW/46 21SW IP Telephone User Guide T o verify or change any of these options, select Backup/Restore from the se cond Options Main screen. Doing so displays the Backup/Re store Main screen containing all related backup/ restore options and settings. Note: Note: On the Backup/Resto re Main screen, [...]

Backup/Restore Options Issue 3 April 2006 65 Setting the Automatic Backup Option Y ou must change the Automatic Backup setting to Enabled to automatically back up your options settings, Feature button labels, an d S peed Dial button labels, names and numbers whenever you change any of these values. If this setting is Disabled , you might have to fi[...]

4620/4620SW/4 621SW IP Telephone Options 66 4620/4620SW/46 21SW IP Telephone User Guide V erifying Backup/Retrieval St atus T o determine whether the most recen t backup and/or retrieval was successful, select FTP St atus on the Backup/Restore Main screen. The FTP S tatus scree n displays the following messages for the last backup and the last retr[...]

Backup/Restore Options Issue 3 April 2006 67 Retrieving and Restoring Dat a from a Backup File Restoring data from yo ur most recent backup file is a two-step process. First you start ba ckup file retrieval (usually following a system fail ure or phone replacement). Then you confirm that you want the retrieved dat a to replace the phone’ s curren[...]

4620/4620SW/4 621SW IP Telephone Options 68 4620/4620SW/46 21SW IP Telephone User Guide Note: Note: Y our T elephone Administrator can turn of f the ability to make changes to the S peed Dial buttons. In this case, you will be a ble to retrieve the backup file as normal, but any changes you may have m ade to that backup file’ s S peed Dial button[...]

Backup/Restore Options Issue 3 April 2006 69 2. Choose one of the following options: If you want to Then Add or update the Server IP Address Select the Line/Fea ture button next to Server IP Address . The FTP Server Address Input screen displays. The top display area prompt s “Enter IP address” (if no server name is currently assigned) or “IP[...]

4620/4620SW/4 621SW IP Telephone Options 70 4620/4620SW/46 21SW IP Telephone User Guide 3. Repeat this procedure from S tep 1 for each FTP setting you wan t to add or modify . Feature Button Labeling Line/Feature buttons ( ) appear on bo th sides of the telephone’s display area. These buttons provide call appearances (Lin es). These buttons also [...]

Feature Butt on Lab eling Issue 3 April 2006 71 3. Choose one of the following options: 4. If Right/Left Page indicators a ppear in the sof tkey button area, your phone has more than one page of Feature buttons. Use the Right or Lef t Page button to move to the pa ge on which you want to re-label one or more Feature buttons. As you move from page t[...]

4620/4620SW/4 621SW IP Telephone Options 72 4620/4620SW/46 21SW IP Telephone User Guide 6. T o re-label a Feature button, use the dial p ad and any applicable Line/Feature bu ttons, to enter the new label (13 or fewer characters). T o restore the default label to the selected Feature button, select Clear to remove the label you previously def ined.[...]

Selecting an Altern ate Language Issue 3 April 2006 73 Selecting an Alternate Language Users can change the user interface lan guage their 4620/4620SW/4621SW IP T elephones display . The specific languages supported depend on the telep hone model (4620 or 4620SW/ 4621SW) and it s software. The 4620 IP T elephone always supports the following langua[...]

4620/4620SW/4 621SW IP Telephone Options 74 4620/4620SW/46 21SW IP Telephone User Guide 3. Choose one of the following options: If you want to Then Proceed to change the current language to the new language Select either Ye s softkey . The active language changes to the new languag e you selected. The second Options Main screen re-displays. All scr[...]

Issue 3 April 2006 75 Chapter 7: Headset s and Handset s Introduction This chapter provides information abo ut headsets and specialized handset s that are comp atible with your IP telephone. Headset s for 4600 Series IP T elephones Avaya supports on ly those headsets an d headset adapters that carry an A vaya brand or logo. There are a variety of A[...]

Headsets and Handsets 76 4620/4620SW/46 21SW IP Telephone User Guide Note: Note: If your IP telephone does not have a fixed headset button, your System Administrator must administer your phone for hea dset operation when using the HIP Cord. Handset s for 4600 Series IP T elephones S pecialized handset s are available for noisy env ironment s, heari[...]

Issue 3 April 2006 77 Chapter 8: T elephone Management and Troubleshooting Introduction The 4600 Series IP T elephones are relatively trouble free. This chapter provides help ful information for: ● Interpreting the dif ferent ringer tones you hear . ● Interpreting the 4620’ s display symbols. ● T esting your telephone to ensure that it is o[...]

Telephone Management and Troubleshooting 78 4620/4620SW/46 21SW IP Telephone User Guide Ringing (Incoming) T ones Meaning 1 Ring -------- Call from another extension. 2 Rings ------- ------- Call from out side or the System Administrator . 3 Rings ------ ------ ------ Priority call from another extension, or from an Automatic Callback call you plac[...]

Interpreting Dis play Icons Issue 3 April 2006 79 Interpreting Display Icons As you become more familiar wit h your IP telephone’ s display , you will recognize the icons or symbols associated with the st ate of a call or the st ate of the phone. This chart provides an overview of the icons you might see. Check with your System Administrator to v[...]

Telephone Management and Troubleshooting 80 4620/4620SW/46 21SW IP Telephone User Guide T esting Y our Phone The T est feature allows you to verify that your telephon e's lights and display are ope rating properly . T esting the T elephone's Light s and Display 1. With the telephone idle (on-hook), press and release the Mute button, then [...]

Basic Troubleshooting Chart Issue 3 April 2006 81 S peaker does not operate Ask your System Administ rator if your S peaker was disabled. Phone does not ring Use the Up/Down V olume keys to set your ringer volume to a higher level. From another phone, place a call to your extension to test this sugge sted solution. Display shows an error/ informati[...]

Telephone Management and Troubleshooting 82 4620/4620SW/46 21SW IP Telephone User Guide Audio quality is poor , specifically , you hear an echo while using a handset, st atic, sudden silences (gaps in speech), clipped or garbled speech, etc. V arious potential network problems might be causing the problem. Access the Network Audio Quality screen (d[...]

Troubleshooting 462 0/4620SW/4621SW Applications Issue 3 April 2006 83 T roubleshooting 4620/4620SW/4621SW Applications Problem/Symptom Suggested Resolution GENERAL: A feature does not work as indicated in this guide, or does not work as it had previously worked V erify the procedure and retry . Check below to troubleshoot th e specific application[...]

Telephone Management and Troubleshooting 84 4620/4620SW/46 21SW IP Telephone User Guide CALL LOG APPLICA TION: Y ou cannot dial out af ter selecting a call log entry Check that all call appearances (incomin g/ outgoing lines) are not already in use. If all lines are in use, wait until a line is ava ilable to make your call. Y ou cannot add an en tr[...]

Resetting and Power Cycling the IP Te lephone Issue 3 April 2006 85 Resetting and Power Cycling the IP T elephone Reset your IP telephone when other trou bleshoot ing suggestions do not correct the problem or after being advised to do so by your System Ad ministrator . ! CAUTION: CAUTION: Use a Power Cycle only with the approval of you r System Adm[...]

Telephone Management and Troubleshooting 86 4620/4620SW/46 21SW IP Telephone User Guide Power Cycling the Phone Use the power cycle with your System Admini strator’s approval. Use power cycling only if the basic or programmed reset proced ure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in. The phone c[...]

Issue 3 April 2006 87 Index Index Numerical 4600 Series IP Telephone s Handsets . . . . . . . . . . . . . . . . . . . . 76 Headsets for . . . . . . . . . . . . . . . . . . 75 4620/4620SW/4621SW Applications, Troubleshooting . . . . . . . . . . . . . . . . . 83 4620/4620SW/4621SW IP Telephon e . . . . . . . . 12 Additional Function ality . . . . . .[...]

88 4620/4620SW/4621 SW IP Telephone User Guide Index Dialpad, Entering Characters Using the . . . . . . . 33 Disabling the Call Log . . . . . . . . . . . . . . . 45 Display Call Timers? Option, Setting the . . . . . . . 57 Display Contrast, Changing the . . . . . . . . . . . 61 Display description . . . . . . . . . . . . . . . . . 14 Display Icons,[...]

Issue 3 April 2006 89 Index Options, (continued ) Redial . . . . . . . . . . . . . . . . . . . . . 55 Status Screen Viewing . . . . . . . . . . . . . 60 User ID, setting . . . . . . . . . . . . . . . . . 68 Viewing IP Address Status . . . . . . . . . . . 60 Visual Alerting . . . . . . . . . . . . . . . . . 58 Options button . . . . . . . . . . . . [...]

90 4620/4620SW/4621 SW IP Telephone User Guide Index U Updating Speed Dial Button Label Informa ti on . . . . 37 User ID . . . . . . . . . . . . . . . . . . . . . . 68 Using the Call Log Application . . . . . . . . . . . 41 Using the Speed Dia l Application . . . . . . . . . . 33 Using the Web Access Application . . . . . . . . . 47 Using Your 4620[...]