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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Avaya 5601, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya 5601 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Avaya 5601. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Avaya 5601 should contain:
- informations concerning technical data of Avaya 5601
- name of the manufacturer and a year of construction of the Avaya 5601 item
- rules of operation, control and maintenance of the Avaya 5601 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya 5601 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya 5601, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya 5601.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya 5601 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
IP Office (R3.0) 5601 User Guide 40DHB0002UKFF – Issue 1 (7th February 2005)[...]
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Page 2
Page ii - Contents Contents The 5601 Telephone ............................................................................. 3 Overview of the 5601 ........................................................................................................... .... 3 Call Appear ance Bu ttons .............................................................[...]
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Page 3
The 5601 Telephone Overview of the 5601 - Page 3 The 5601 T elephone Overview of the 5601 This guide covers the use of the Avaya 5601 telephone, running in Key and Lamp mode, on Avaya IP Office telephone system s operating with Level 3.0 software. The diagram below shows the main 5601 telephone features. 1. Message lamp : Lit when the user has voic[...]
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Page 4
Page 4 - Answer a Call Basic Call Handling Features Basic Call Handling Features Answer a Call When a call arrives at your 5601 telephone, you hear a ringing tone and the LED next to the call appearance button flashes. To answer an incoming call: Do one of the following: • If you are not active on another call, answer the call using your handset.[...]
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Page 5
Redial Basic Call Handling Features - Page 5 Redial The Redial (or Last Number Dialed) feature aut omatically redials the last extension or outside number (up to 24 digits) you dialed. To redial the last number that you dialed: 1. Press Redial . Message Your Message lamp turns on when a caller has left a message for you. Lift the handset and press [...]
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Page 6
Page 6 - Introduction System Features System Features Introduction As well as your phones specific features, y ou can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes (see Default Feature Codes on page 9). It also a[...]
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Page 7
Call Forwarding System Features - Page 7 Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday). • To switch forward direct station (i.e. not Hunt Group*) calls on dial *01 , to sw[...]
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Page 8
Page 8 - Do Not Disturb System Features Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: • To switch Do Not Disturb on (with or without exceptions) dial *08 , to switch it off dial *09 . • *10*N# to add a number to the exception list. • *11*N# to delete a number from the e[...]
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Page 9
Default Feature Codes System Features - Page 9 Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by t he appropriate number. For example, with *07*N#, replace N with the exte[...]
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Page 10
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document[...]