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Avaya 9500 Series manual

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Table of contents for the manual

  • Page 1

    - Issue 6b - (23 November 2011) IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide IP Office Basic Edition[...]

  • Page 2

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 2 - Issue 6b (23 November 2011) IP Office Basic Edition © 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors.[...]

  • Page 3

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 3 - Issue 6b (23 November 2011) IP Office Basic Edition Contents Contents Introduction 1. ..................................................................... 8 1.1 9500 Series 04 Telephones ..................................................................... 9 1.2 9500 Series[...]

  • Page 4

    [...]

  • Page 5

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 5 - Issue 6b (23 November 2011) IP Office Basic Edition Introduction Chapter 1.[...]

  • Page 6

    [...]

  • Page 7

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 7 - Issue 6b (23 November 2011) IP Office Basic Edition Introduction: 1. Introduction This guide covers the basic operation of 9500 Series phones on a IP Office Basic Edition - Quick Mode phone system. Key System or PBX System The IP Office Basic Edition - Quick Mode system can [...]

  • Page 8

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 8 - Issue 6b (23 November 2011) IP Office Basic Edition 1.1 9500 Series 04 Telephones The programmable buttons are arranged in 2 pages of 4 to match the 4 physical buttons. The buttons are numbered from top-down, left to right on each page. The left arrow and right arrow buttons[...]

  • Page 9

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 9 - Issue 6b (23 November 2011) IP Office Basic Edition Introduction: 9500 Series 04 Telephones 1.2 9500 Series 08 Telephones The programmable buttons are arranged in 3 pages of 8 to match the 8 physical buttons. The buttons are numbered from top-down, left to right on each page[...]

  • Page 10

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 10 - Issue 6b (23 November 2011) IP Office Basic Edition 1.3 Dialing Codes The following features can be used by dialing the appropriate number. Feature Dial Summary Call Pickup 6 <Extension Number> Answer the longest waiting call ringing at an extension. Group Pickup 66 &[...]

  • Page 11

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 11 - Issue 6b (23 November 2011) IP Office Basic Edition Introduction: Dialing Codes 1.4 Feature Codes The following feature codes can be dialed from most phones after pressing Feature . Most of these features can also be assigned to programmable buttons. Feature Code Descriptio[...]

  • Page 12

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 12 - Issue 6b (23 November 2011) IP Office Basic Edition Feature Code Description SD Card Serial Number 592 Displays the feature key number of the System SD card. This is the number used for validation of licenses entered into the system configuration. System Speed Dial 600 to 6[...]

  • Page 13

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 13 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling Chapter 2.[...]

  • Page 14

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 14 - Issue 6b (23 November 2011) IP Office Basic Edition 2. Call Handling 2.1 Making Calls 2.1.1 Making Internal Calls 1. If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the button which the call is on. 2. Press an idle I[...]

  • Page 15

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 15 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Making Calls 2.1.3 Making External Calls 1. If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the button which the call is on. 2. Press an idle Line Ap[...]

  • Page 16

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 16 - Issue 6b (23 November 2011) IP Office Basic Edition 2.1.4 Making Page or Direct Calls You can make calls that are automatically answered if the extension or extensions called support auto answer. There are two methods: page calls and direct voice calls, however the method f[...]

  • Page 17

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 17 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Making Calls 2.2 Answering Calls You can answer telephone calls that are ringing your extension or at another extension. If you regularly pick up calls for a specific extension you can program a call pickup [...]

  • Page 18

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 18 - Issue 6b (23 November 2011) IP Office Basic Edition 2.2.2 Call Pickup If you hear another phone ringing, there are a number of ways that you can answer the call if you know the user, group or line being called. 1. If already on a call, end the call by pressing Drop or put i[...]

  • Page 19

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 19 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Answering Calls 2.3 Speed Dialing There are a number of ways that you can dial a stored number. 2.3.1 System Speed Dials The system administrator can program up to 100 frequently used number as system speed [...]

  • Page 20

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 20 - Issue 6b (23 November 2011) IP Office Basic Edition 2.3.2 Personal Speed Dials You can create up to 20 personal speed dial codes, 80 to 99, to store frequently dialed numbers. The numbers can be quickly dialed by pressing FEATURE and the two-digit code for that personal spe[...]

  • Page 21

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 21 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Speed Dialing 2.3.3 Auto Dialing An auto dialing button is used to store a frequently used or important number. Whenever the number needs to be dialed, pressing the button will dial the stored number. To Use[...]

  • Page 22

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 22 - Issue 6b (23 November 2011) IP Office Basic Edition 2.4 Adjusting the Volume While the phone is connected to a call you can adjust the volume. The volume that gets adjusted will depend on whether you are using the handset, speakerphone or headset at the time you use this pr[...]

  • Page 23

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 23 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Mute 2.6 Holding Calls When you put a call on hold, you can make and receive other calls. However, if a call is left on hold for to long, by default 15 seconds, it will automatically alert your phone again i[...]

  • Page 24

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 24 - Issue 6b (23 November 2011) IP Office Basic Edition 2.8 Transferring Calls You can transfer a call to another extension. 1. While the call is active, press TRANSFER . The call is put on hold and the green light next to the button flashes rapidly. 2. Make a call to the trans[...]

  • Page 25

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 25 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Transferring Calls 2.9 Conferencing Calls The Conference feature allows you to conference other parties (including yourself) into a call. The system supports multiple conferences of up to 64 parties in total[...]

  • Page 26

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 26 - Issue 6b (23 November 2011) IP Office Basic Edition 2.10 Using Handsfree The telephone has a speaker and microphone which you can control using the SPEAKER button. · To make and answer calls handsfree, use the SPEAKER button in the same way as lifting or replacing the hand[...]

  • Page 27

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 27 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Using Handsfree 2.11 Using a Headset The telephone has a headset socket which you can control using the HEADSET button. · To make and answer calls on the headset, use the HEADSET button in the same way as l[...]

  • Page 28

    [...]

  • Page 29

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 29 - Issue 6b (23 November 2011) IP Office Basic Edition Other Features Chapter 3.[...]

  • Page 30

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 30 - Issue 6b (23 November 2011) IP Office Basic Edition 3. Other Features 3.1 Absent Text Messages The absent text message feature assists internal callers by displaying a message on their telephone. When another extension calls your extension, your active absent text message a[...]

  • Page 31

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 31 - Issue 6b (23 November 2011) IP Office Basic Edition Other Features: Absent Text Messages 3.2 Forwarding Calls All external, internal and transferred calls directed to your extension can be diverted to a different internal extension number. You can enter the destination exte[...]

  • Page 32

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 32 - Issue 6b (23 November 2011) IP Office Basic Edition 3.3 Call Coverage Call coverage is used to redirect all intercom, transferred, DID and outside calls on lines assigned to you to another extension. When call coverage is in use, covered calls are routed to the covering ext[...]

  • Page 33

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 33 - Issue 6b (23 November 2011) IP Office Basic Edition Other Features: Call Coverage To Create a Call Coverage Button 1. Press the Admin soft key on the display. · During a call, press the PHONE button to display the Admin soft key option. If you access phone administration d[...]

  • Page 34

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 34 - Issue 6b (23 November 2011) IP Office Basic Edition 3.4 Locking Your Extension You can use the lock feature to prevent unauthorized people from making outside calls from your extension while you are away from the extension. The user of the first extension on the system can [...]

  • Page 35

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 35 - Issue 6b (23 November 2011) IP Office Basic Edition Other Features: Locking Your Extension 3.5 Account Codes An account code is typically used to identify a department, project, or client for charge-back or tracking purposes. An account code can be either forced or optional[...]

  • Page 36

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 36 - Issue 6b (23 November 2011) IP Office Basic Edition 3.6 Do Not Disturb Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (lights may still flash). You can still use the extension to make calls and to answer cal[...]

  • Page 37

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 37 - Issue 6b (23 November 2011) IP Office Basic Edition Other Features: Do Not Disturb 3.6.1 Do Not Disturb Exceptions You can create a set of up to 20 numbers, calls from which are able to still ring you even when you have do not disturb switched on. You can include wildcards [...]

  • Page 38

    [...]

  • Page 39

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 39 - Issue 6b (23 November 2011) IP Office Basic Edition Using Voicemail Chapter 4.[...]

  • Page 40

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 40 - Issue 6b (23 November 2011) IP Office Basic Edition 4. Using Voicemail The telephone system includes embedded voicemail and each extension on the system has a voicemail mailbox by default. The message lamp on your phone is lit when you have new messages in your mailbox. Exc[...]

  • Page 41

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 41 - Issue 6b (23 November 2011) IP Office Basic Edition Using Voicemail: 4.1 Voicemail Coverage On/Off Calls to your extension can be rerouted to your voicemail mailbox if you do not answer the call within a set number of rings, the default being 3 rings. This is called VMS Cov[...]

  • Page 42

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 42 - Issue 6b (23 November 2011) IP Office Basic Edition[...]

  • Page 43

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 43 - Issue 6b (23 November 2011) IP Office Basic Edition Contacts Chapter 5.[...]

  • Page 44

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 44 - Issue 6b (23 November 2011) IP Office Basic Edition 5. Contacts The contacts directory contains system directory number, systems users and hunt groups and your own personal contacts. This menu is accessed by pressing the key. It is used to display names and numbers that you[...]

  • Page 45

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 45 - Issue 6b (23 November 2011) IP Office Basic Edition Contacts: Viewing Contacts Details 5.2 Make a Call from the Directory You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where you need to select the number f[...]

  • Page 46

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 46 - Issue 6b (23 November 2011) IP Office Basic Edition 5.4 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. 1. Access your personal directory contacts: a. Press the CONTACTS key. The directory[...]

  • Page 47

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 47 - Issue 6b (23 November 2011) IP Office Basic Edition Call Log Chapter 6.[...]

  • Page 48

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 48 - Issue 6b (23 November 2011) IP Office Basic Edition 6. Call Log This menu is accessed by pressing the CALL LOG or HISTORY key. · Making a Call · Viewing Call Details · Deleting a Record · Deleting All Records · Add a Record to Your Contacts 6.1 Using the Call Log 1. Ac[...]

  • Page 49

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 49 - Issue 6b (23 November 2011) IP Office Basic Edition Call Log: Making a Call from the Call Log 6.3 Viewing Call Details You can view additional details about the currently shown call. 1. Access the call log. a. Press the CALL LOG or HISTORY button. b. The display will change[...]

  • Page 50

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 50 - Issue 6b (23 November 2011) IP Office Basic Edition 6.4 Deleting a Record You can delete the currently displayed call record. 1. Access the call log. a. Press the CALL LOG or HISTORY button. b. The display will change to show your call log records. The caller's name is[...]

  • Page 51

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 51 - Issue 6b (23 November 2011) IP Office Basic Edition Button Programming Chapter 7.[...]

  • Page 52

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 52 - Issue 6b (23 November 2011) IP Office Basic Edition 7. Button Programming You can assign functions to the programmable buttons on your phone. However, you cannot override any Intercom , Call Appearance or Line Appearance buttons assigned by the system and your system mainta[...]

  • Page 53

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 53 - Issue 6b (23 November 2011) IP Office Basic Edition Button Programming: Programming a Button 7.2 Changing a Button Label The default text label shown for a button depends on the function assigned to that button. You can override this by applying your own text label. 1. Pres[...]

  • Page 54

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 54 - Issue 6b (23 November 2011) IP Office Basic Edition 7.3 Button Functions You can assign the following functions to programmable buttons on your phone. Function Description Absent Message This function allows you to set or clear an absent message for display on you phone. Wh[...]

  • Page 55

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 55 - Issue 6b (23 November 2011) IP Office Basic Edition Button Programming: Button Functions Privacy This function allows you to turn privacy on or off. When on, other extensions are not able to bridge into your calls. Recall This function allows you to send a recall or hook fl[...]

  • Page 56

    [...]

  • Page 57

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 57 - Issue 6b (23 November 2011) IP Office Basic Edition Phone Settings Chapter 8.[...]

  • Page 58

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 58 - Issue 6b (23 November 2011) IP Office Basic Edition 8. Phone Settings 8.1 Naming Your Extension You can assign a name to your extension, up to 20 characters long. The name is then displayed on the phone and also on other extensions when you make or receive calls. To change [...]

  • Page 59

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 59 - Issue 6b (23 November 2011) IP Office Basic Edition Phone Settings: Naming Your Extension 8.2 Visual Alerting The message waiting lamp at the top-right corner of the phone can also be used to indicate when you have a call alerting your phone. The lamp is flashed to indicate[...]

  • Page 60

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 60 - Issue 6b (23 November 2011) IP Office Basic Edition 8.5 Ringer Volume When the phone is not on any calls, you can adjust the volume used for the ringer. 1. With the phone idle, use the up arrow and down arrow keys to change the volume. 8.6 Display Brightness 1. Press the ME[...]

  • Page 61

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 61 - Issue 6b (23 November 2011) IP Office Basic Edition Phone Settings: Display Language 8.9 Error Tones 1. Press the MENU button. 2. Use the up and down arrow keys to locate Screen/Sounds or Screen & Sound Options . Press the Select soft key. 3. Use the up and down arrow k[...]

  • Page 62

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 62 - Issue 6b (23 November 2011) IP Office Basic Edition 8.12 The Admin Menu The Admin option is used to access a series of menus for phone based administration. 1. Press the Admin soft key on the display. · During a call, press the PHONE button to display the Admin soft key op[...]

  • Page 63

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 63 - Issue 6b (23 November 2011) IP Office Basic Edition Phone Settings: The Admin Menu 8.13 The A MENU The MENU key is used to access a range of phone settings. These are mainly settings held by the phone, not the phone system.[...]

  • Page 64

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 64 - Issue 6b (23 November 2011) IP Office Basic Edition 8.14 A-Menu Auto Exit The Show Phone Screen option only applies to the A-menu screens accessed when you press the key. If the option is on, if you receive a call while in the A-menu, the phone will automatically exit the m[...]

  • Page 65

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 65 - Issue 6b (23 November 2011) IP Office Basic Edition Index Index A Absent Text Message 30 Account Code 35 Add Contact 46, 50 Alert Notification 54 All Call Log 46, 48, 49, 50 Contacts 44, 45 Answer a Call 17 Answered 46, 48, 49, 50 At home 30 At lunch until 30 Audible Alerti[...]

  • Page 66

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 66 - Issue 6b (23 November 2011) IP Office Basic Edition O On holiday until 30 On vacation 30 Out to lunch 30 Outgoing 46, 48, 49, 50 P Parking Calls 23 Persoanl Speed Dial 20 Personal 44, 45 Please call 30 R Reason 49 Ring Again 14 Ring Back 14 Ring Time 49 Ringer Audible alert[...]

  • Page 67

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 67 - Issue 6b (23 November 2011) IP Office Basic Edition[...]

  • Page 68

    IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 68 - Issue 6b (23 November 2011) IP Office Basic Edition Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to [...]