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Avaya AVAYA ONE-X 3.0.0 manual

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Table of contents for the manual

  • Page 1

    Avaya one-X™ Quick Edition Release 3.0.0 Telephone User Guide 16-601411 Release 3.0.0 November 2006 Issue 1[...]

  • Page 2

    © 2006 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full le[...]

  • Page 3

    Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 3 Customizing Y our Quick Edition IP T elephone . . . . . . . . . . . . . . . . . . . . . . 5 Introducing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Accessing Telephone Applicatio ns and Options . . . . . . . . . . . . . . . . . 5 Displayin[...]

  • Page 4

    Contents 4 Avaya one-X Quick Edition Release 3.0. 0 Telephon e User Guide November 2006 System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37[...]

  • Page 5

    Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 5 Customizing Y our Quick Edition IP T elephone Introducing Y our T elephone Avaya one-X Quick Editio n sof tware is embe dded in e ach Quick Edition IP telepho ne. Th e Line/ Feature buttons, the soft keys immediately belo w the display , and the buttons on the face of the[...]

  • Page 6

    6 Avaya one-X Quick Edition Release 3.0. 0 Telephon e User Guide November 2006 Press the # key to display the IP address for th e telephone. Y ou can view network configuration information about your telephone such as its extension number and name, the version and release number of the softwa re load, the IP address and MAC address, and the one-X Q[...]

  • Page 7

    Customizing Your Quick Ed ition IP Telephone Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 7 6. Enter your old p assword, and then select the Next sof tkey . 7. Select the Ok sof tkey . 8. Press the Phone/Exit ( ) button. T o enable or disable p assword protection Note: Note: When you disable p assword protection for a[...]

  • Page 8

    8 Avaya one-X Quick Edition Release 3.0. 0 Telephon e User Guide November 2006 V iewing and Changing the User Language T o view the language settings 1. Access the User Options menu (see Displaying the Use r Options Menu on page 6). 2. Select Language Settings on the Main Menu . 3. Language is displayed for each of the system and telephone componen[...]

  • Page 9

    Customizing Your Quick Ed ition IP Telephone Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 9 3. Select the Ye s softkey to enable the waiting tone or the No soft key to disable it. When the call waiting tone is enabled, you will hear a beep when a second call comes in. See also T o put an active call on hold while you [...]

  • Page 10

    10 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 Making and Answering Calls Making Calls The Quick Edition IP telephone provid es several wa ys to initiate a call: ma nually , using a speed dial button, using the call log , using the corpor ate directory , and using your personal directo ry . Note: Note: T o dial a PST[...]

  • Page 11

    Making and Answering Calls Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 11 1. Press the Options ( ) button. 2. Select Call Log on the Main menu. 3. If you want to dial a previ ously dialed number , select the Out soft key . 4. Select the Line/Feature ( ) button beside the number that you want t o dial. 5. T o place th[...]

  • Page 12

    12 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 2. T o hang up, perform one of the following actions: ● return the handset to its cra dle. ● press the S peaker ( ) button. ● press the Headset ( ) button. T o ignore an incoming call ● Select the Ignore softkey while the telephone is ringing. The telephone immed[...]

  • Page 13

    Call Handling Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 13 T o put an active call on hold while you answer a second call If someone calls you while you are engaged in a call, you will be alerted to the call by the Message W aiting indicator , which begins to flash. In addition, a ringing ( ) icon will appear in the[...]

  • Page 14

    14 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 For example, a store clerk can answer a call, “p ark” the call, and page another dep artment to take the call. Anothe r clerk in a differe nt area of the store can retrieve the call and talk to the party . The second clerk can also “ park” the ca ll which can be [...]

  • Page 15

    Call Handling Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 15 ● press the Headset ( ) button. 2. Press the Retrv soft key . A list of parked calls appears, each with a unique identifier . The identifier includes the extension number of the Quick Edition IP te lephone that was used to p ark the call. 3. Press the Lin[...]

  • Page 16

    16 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 T o place all p articip ant s on hold 1. Press the Hold ( ) button. The display shows an associated HELD sof tkey on the right side of the displa y . 2. T o re-open the conference call, press the Hold ( ) button again or press any HELD softkey on the righ t side of the d[...]

  • Page 17

    Call Handling Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 17 1. Select the CFwd sof tkey . 2. Select Af ter 3 Rings on the Call Forwarding menu. 3. Select the On sof tkey . 4. Press the Phone/Exit ( ) button. T o forward calls to a directory number 1. Select the CFwd sof tkey . 2. Select All Calls or Af ter 3 Ri ngs [...]

  • Page 18

    18 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 3. Select the Chg softkey . 4. Select the - or + sof tkey to decrease or increase the n umber of rings. The current number of rings is displayed at the top of the display . 5. Perform one of the following actions: ● Press 1 on the dialpa d to redirect calls to voicemai[...]

  • Page 19

    Using Call Logs Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 19 T o disable zero redirect 1. Access the User Options menu (see Displaying the Use r Options Menu on page 6). 2. Select V oicemail on the User Options menu. 3. Select Zero Redirect on the V oicemail Options menu. 4. Select the Off sof tkey . 5. Select the [...]

  • Page 20

    20 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 Tip : Tip: The display area may show a subset of the total number of entries stored on your telephone. T o view the next set of entries, press the Page Right ( ) button. T o view the previous set of entries, press the Pa ge Left ( ) button. T o edit a Call Log number be [...]

  • Page 21

    Using Voice Mai l Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 21 Using V oice Mail Use the voicemail to view a the list of me ssages, and play , copy , or delete messages. Y ou can save caller records to your Personal directory or to a S peed Dial button. The following tab le shows the options that a caller can selec[...]

  • Page 22

    22 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 Note: Note: See also Recording and Managing Personalized V oicemail Greetings on page 23 and Zero-Redirect on p age 18). Retrieving V oicemail Messages When someone leaves you a message, the Message W aiting indicator flashes red and a count of the number of voicemail me[...]

  • Page 23

    Using Voice Mai l Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 23 T o listen to a voicemail message while the message is being recorded 1. When the caller begins to record a messag e (after ringing stops), select the Ls tn softkey . Y ou can hear the caller speaking, but the caller cannot hear you. 2. If you want to s[...]

  • Page 24

    24 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 4. Lift the handse t and prepare yo urself to make the recording. 5. Select the Rec softkey , speak your name clearly into the microphone, and then select the Sto p softkey or h ang up. 6. Perform one of the following actions: ● select the Play sof tkey to listen to yo[...]

  • Page 25

    Using Other Features Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 25 3. Select Record Greeting on th e V oicemail Options menu. 4. Select the Del softkey . 5. When you are prompt ed to delete the greeting, select the Ye s softkey . 6. Select the Exit sof tke y to display the previous menu, o r press the Phone /Exit ( [...]

  • Page 26

    26 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 3. Select the Chg softkey . The cursor is placed at the end of the existing name. 4. Select the Bksp softkey to de lete the name. At the current curso r position, enter a name starting with the last name and e nding with the first name (for example, Young, Mary ): ● Pr[...]

  • Page 27

    Using Other Features Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 27 4. Select My Personal Dir on the Copy Entry T o menu. 5. Select the Ok sof tkey . 6. Select the Exit sof tke y to display the previous menu, o r press the Phone /Exit ( ) button. T o copy an entry from the call log 1. Select the Log softkey . The Inc[...]

  • Page 28

    28 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 T o delete an entry from your personal directory 1. Select the Dir sof tkey . The Corporate directory is displayed. 2. Select the MyDir sof tkey . 3. Select the Line/Feature ( ) button beside the entry that you want to delete. 4. Select the Del softkey . 5. Select the Ex[...]

  • Page 29

    Speed Dial Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 29 Using the web-based administration interface (see “Managing Extension Numbe rs” in the Ava y a one-X Quick Edition System Administration Guide ), a Quick Edition IP telephone ca n be configured to respond to p ages to a specific zo ne, from 2 to 9. Externa[...]

  • Page 30

    30 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 8. Select the Line/Feature ( ) button beside any available S peed Dial number to assign the entry to the S peed Dial numbe r . 9. T o assign the entry to the S peed Dial number , select the Save softkey . 10. Select the Exit sof tke y to display the previous menu, o r pr[...]

  • Page 31

    Registration Information for Optional Fe atures Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 31 T o edit a speed dial entry Y ou can change the name, number , and/or button assignment of a S peed Dial entry . 1. Press the Options ( ) button. 2. Select Speed Dial on the Main menu. 3. Select the Line/Feature ( ) button [...]

  • Page 32

    32 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 Email Notification of V oicemail When configured and enab led, the email-notification-of-voicemail feature sends e-mail messages to alert users whenever new voicema il messages are rece ived. The e-mail message contains call header inf ormation, including the ca ller nam[...]

  • Page 33

    Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 33 Appendix A: Options Menus T elephone Options T able 1: T elephone Options - T elephone User Option Menu 1. Passwor d Change p assword or turn p assword on or of f. 2. Call Forward Enable, disable, and mo dify call forwarding settings. Also available th rough a softkey . [...]

  • Page 34

    Appendix A: Options Menus 34 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 T able 2: T elephone Options - Web Inte rface Menu Change Password Enter existing password, enter new p a ssword, and confirm new password. Home Call Forwarding. Enable, disable, and modify call forwarding settings. Do Not Disturb (DND) Enable a[...]

  • Page 35

    System Options Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 35 System Options T able 3: System Options - T elephone Menu 1. Change Passwo rd Enter existing password, enter new p a ssword, and confirm new password. 2. Set Management 1. Set Extension Change telephone extension numbe r . 2. Remove Extension S pecify exte[...]

  • Page 36

    Appendix A: Options Menus 36 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 T able 4: System Options - W eb Interface Menu Change Admin Password Enter existing password, enter new password, and confirm new password. Set Management Set s & Operator Add or remove a tele phone and its extension or select a ne w operato[...]

  • Page 37

    Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 37 Index Index A Announcement, through paging . . . . . . . . . . . 28 Answering calls, ways to answer . . . . . . . . . . . 11 Applications overview . . . . . . . . . . . . . . . . 5 Auto Attendant, recording your name . . . . . . . . 23 B Broadcasting an announce ment . .[...]

  • Page 38

    38 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 Index O Operator enabling within Voicemail . . . . . . . . . . . . 19 redirection from Voicem ail . . . . . . . . . . . . 18 specifying extension . . . . . . . . . . . . . . 18 Options button summary of menu items . . . . . . . . . . . . . 35 telephone menu items . . . .[...]

  • Page 39

    Avaya one-X Quick Edition Relea se 3.0.0 Telephone User Guide November 2006 39 Index setting options through telephone butto ns . . . . 23 supported callers action s . . . . . . . . . . . . 21 what callers hear . . . . . . . . . . . . . . . . 21 Volume, adjusting . . . . . . . . . . . . . . . . . . 7 W Web-based administration i nterface viewing re[...]

  • Page 40

    40 Avaya one-X Quick Edition Release 3.0.0 Telepho ne User Guide November 2006 Index[...]