Avaya G3PBX manual

Av a y a TM Comp uter-T elephony 1.2 G3PBX Driver and CVLAN Administration an d Main tenance Gui de Issue 1 Decemb er 20 02[...]

Copyrigh t © 2002, A vaya , Inc. All Right s Reserved Printed in U.S.A. Notice Every effort was made to ensure that t he information in this document was complete and accurate at the time of printing. However , information is subject to change. Preventing T oll Fraud "T oll fraud" is the unauthorized use of your telecom munications syste[...]

Contents Issue 1 — Decembe r 2002 iii DEFNETM.PDF — Avaya CT 1.2 1 Introduction 1-1 ■ About th is Gui de 1-1 ■ Reason for Reis sue 1-1 ■ Orga nization of This Document 1-2 ■ Overv iew of DEFINIT Y G3 PBX Driver 1-2 ■ Netwo rk Latency Require ments 1-4 Require ments for Vector s with Ad junct Route S teps 1-4 ■ Terms Used in This Gui[...]

Contents Issue 1 — Decembe r 2002 DEFNETM. PDF — Avay a CT 1 .2 iv 3 Maintenance 3-1 ■ Overv iew 3-1 ■ Starting the DEFI NITY G3P D Admini strator Uti lity 3-2 ■ File Menu Options 3-4 ■ Maint M enu Optio ns 3-4 Block/En able C ommand 3-5 Link Statu s Comm and 3-7 Offlin e/Online Com mand 3-9 Restart Com mand 3-10 Suspen d/Resume A larms[...]

Contents Issue 1 — Decembe r 2002 v DEFNETM.PDF — Avaya CT 1.2 Users Rec eive ACS Univ ersal F ailur e Messag es with TSERVER_N O_TDI_BUFFERS (74) 4-6 Users Rec eive Route E nd Repo rt with PEFORMA NCE_LIMIT_EXCEEDED (52 ) 4-7 Users Receive CSTA Universal Failure Messag es with GENERIC_ SUBSCRIBED_RES OURCE_ AVAIL ABILITY (41) 4-7 Questions abo[...]

Contents Issue 1 — Decembe r 2002 DEFNETM. PDF — Avay a CT 1 .2 vi[...]

Issue 1 — Decembe r 2002 1-1 DEFNETM.PDF R1.2 1 Introducti on About this Guide This doc ument de scrib es confi guration , maint enance , and trou bleshooti ng of t he DEFINITY® G3 PBX Dr iver (G 3PD) for T elepho ny Se rvices. In formatio n in th is document is prov ided for T elephony Servic es admi nistrato rs and t he Serv ices organiz ation[...]

Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-2 Organization of This Document This d ocument i s organiz ed as f ollows: Chapter 1, " Introductio n" provi des a list of c hapters in thi s docume nt, an overvi ew of the DEF INITY G3 P BX Driver, terminology imp ortant to th e understanding of Computer-T eleph ony Integr atio[...]

Introduc tion Iss ue 1 — D ecem ber 200 2 1-3 DEFNETM. PDF R1.2 Figure 1 -1. DEFINI TY CTI Cl ient Se rver D i agra m Adjunct (ADJLK) links are pr ovided over Etherne t. A Network Interface Ca rd (NIC) is installed in the T serve r to pro vide a link to a DEF INITY LAN G ateway . DEFINITY L AN Gatewa y func tionalit y is pr ovided b y the soft wa[...]

Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-4 Network Latency Requirements This sec tion d escribes the net work lat ency re quiremen ts, for the c ustome r ’s network, that are n eeded to s upport CT I links ov er a LAN /W AN. These ar e links, connecte d via a L AN/WAN, between the Avaya CT server and the MA PD bas ed DLG in an[...]

Introduc tion Iss ue 1 — D ecem ber 200 2 1-5 DEFNETM. PDF R1.2 T erms Us ed in This Guide In this gu ide, th e followi ng terms are used with the me aning s shown b elow: ADJLK Adjunc t link(s ). Label for the driver a uthoriza tion d isk or the switch station type which is requir ed to e nable the approp riate li nk conne ction and is p rovided[...]

Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-6 Related Documents For a l ist of related doc uments see the preface (“About This Docu ment”) of Avaya Computer T el eph ony Installatio n G uide (INS T AL L.PDF). MAPD Multi- Applic ation Pla tform for DE FINITY ECS. The MAPD resides in a D EFINITY ECS car rier . It serves as an ISD[...]

Introduc tion Iss ue 1 — D ecem ber 200 2 1-7 DEFNETM. PDF R1.2 For More Informat ion About Avaya Products and Servic e For infor matio n about Avaya products an d serv ice, go to www .av aya.com. For product docum entation fo r all Avaya prod ucts and rel ated d ocumen tation, go to www .av ayadocs.c om.[...]

Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-8[...]

Issue 1 — Decembe r 2002 2-1 DEFNETM.PDF — Avaya CT 1.2 2 Security and Configuratio n Overview This cha pter provi des inform ation o n how to keep you r network s ecure wh en using Avaya Co mputer T elepho ny (Avaya CT). In addi tion, i t provides step-by -ste p ins tr uction s on using the G3 PBX co nfi gurati on uti li ties . Securit y Issue[...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-2 Restrict ing Administra tion Per missions T o en sure yo ur envi ronment’s secu rity , it is recomm ended that yo u use multiple -level adm inis tration p ermissio n to co ntrol whi ch users are all owed to grant admi nistra tion permi ssions . For details[...]

Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-3 DEFNETM .PDF — Avaya CT 1.2 Using the G3 PBX Configuration Utiliti es During ins tallation of the DE FINITY G 3 PBX Driv er (G3P D) and CVL AN, admin istration o f the dr iver is automat ically perform ed. Foll owing ins tallation , you can vie w and ma ke ch anges to t he G3 PD conf[...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-4 immedia tely , use the G3 PBX Link Cha nge Utilit y . R efer to ‘‘Changing IP Address or Hostn ame of Ac tive Link ’’ later i n this c hapter . T o ad d or remov e a link, chang e an IP add ress or hostnam e, change the advance d conf iguratio n para[...]

Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-5 DEFNETM .PDF — Avaya CT 1.2 The syst em displ ays the G 3 PBX D river Configu ration Di alog bo x. Figure 2- 1. G3 PBX D river Conf iguration D ialog Box 5. Y ou can acc omplis h the foll owing tasks in the G3 PBX Driv er Configu ratio n dialog b ox. Se e T abl e 2-1 for descr iption[...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-6 ■ Adminis ter CVLA N clients. Cli ck Admin to add, rem ove, or e dit a CVLAN c lient. ( For more in formatio n see Chapt er 5 o f the Avaya CT Installation Guide — INST ALL.PDF . 6. T o change any of the advanc ed co nfigurati on paramet ers, click Adva [...]

Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-7 DEFNETM .PDF — Avaya CT 1.2 Figure 2- 2. G 3 PBX Drive r Advanced Conf iguration Dia log Box From the G 3 PBX Dr iver Adv anced Co nfigurati on dia log box, you c an make the followi ng choic es . ■ Enter c hanges an d click OK . Y o ur chang es wil l take effect the n ext time the[...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-8 T unable G3PD Configur ation Paramete rs T able 2- 1 and T able 2- 2 describ e the G 3PD conf iguratio n paramete rs that can be viewed an d admi nistere d using t he G3 PBX Dri ver Configu ratio n Utility . Advanc ed con figurati on parameter s that are fl [...]

Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-9 DEFNETM .PDF — Avaya CT 1.2 T a ble 2-2. G3PD Advanced Confi guration Par ameters P ARAMETER DEF AULT COMMEN TS Advertised V endor Name A V A Y A Can be A V A Y A or LUCEN T . If this is a new installati on, ch oose AVAYA . NOTE : If you ar e upgrad ing Avaya CT an d your applica tio[...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-10 *MAX REQS PER DEVICE 4 The ma ximum nu mber o f CST A reques ts queued on any si ngle d evice ( by all clients). T he min imum is 1 and the maxim um is 20 . If the a pplicati on occasio nally ex periences Universal Failure w ith the error code REQUES TS_ON_[...]

Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-11 DEFNETM .PDF — Ava ya CT 1.2 CHOICE OF CALLED NUMBER 0 This parameter enables applic ations to determin e which ca lled nu mber the G3 PD uses in a CS T A call event. T he valu e assig ned to th is paramete r determi nes whic h called nu mber has the hi ghest priority ( which nu mbe[...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-12 Additional Configuration Parameters There ar e addit ional param eters, suc h as Curren t Buffer Space All ocation, T SDI Size, Ma x Flow Contr ol (Flo w Contr ol), High W ater Mark, e tc. tha t may be s et through t he Tlink Information Details dialog box [...]

Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-13 DEFNETM .PDF — Ava ya CT 1.2 Figure 2-3 . G3 PBX L ink Change U t ility Dia lo g Bo x 2. T o chan ge the IP address o r hostna me of a n active link, en ter the new IP address or h ostnam e in the fiel d that is assoc iated with the link number a nd click Change Link(s) . If the G3 [...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-14 Configuring Avaya CT In a Firewall Environment Avaya CT can be config ured to fun ction in different fi rewall env ironmen ts. (Avaya CT incl udes the T serv er and the CVLAN server) . This section descri bes how to configur e Avaya CT when a firewall is pl[...]

Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-15 DEFNETM .PDF — Ava ya CT 1.2 Figure 2- 4. O ption 1 - Fir ewall that Manag es Port Only -- with Single Avaya CT Server NIC AVAY A C T 1 DLG Adminis tra tion CTI Link Client Name or IP Addres s Client Link 1 192.168.25.20 1 DLG ad minis trat ion n otes - CTI Link (or Por t) number mu[...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-16 Figure 2- 5. Optio n 2: Firewall t hat Manag es Ports and IP Addr esses - Sing le Avaya CT Server NIC AVAYA C T 1 DLG adm inist rati on not es - CTI Li nk (or Port) number must be uni que * For MAP D DLG , use port numb er instead of CTI Link Avaya CT admin[...]

Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-17 DEFNETM .PDF — Ava ya CT 1.2 Admin ister ing M ultip le Ava ya CT Servers t o Ensure Unique Links The typ ical Avaya CT in stallation i nvolve s only one Avaya CT se rver . If y our configur ation relies on more than one Avaya CT server , fol low the ste ps described in ‘‘Sample[...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-18 admin istered switch n ame (for example , AVAYA_ECS ) and the address of the DLG (for exampl e, 192.168.25.10 ). AVAY A _ E C S 192.16 8.25.10 192.16 8.25 .30 IP Address of A V A Y ACT2 IP Address of DLG[...]

Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-19 DEFNETM .PDF — Ava ya CT 1.2 Figure 2- 6. Option 1 : Firewa ll that Manages Ports O nly - Mul tiple Avay a CT Serv ers NIC AVAYA C T 1 DLG Adminis tra tion CTI Link Client Nam e or IP A ddress Client Lin k 1 192.168.25.20 1 2 192.168.25.30 2 3 192.168.25.40 3 DLG admi nis tra tion n[...]

Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-20 Figure 2- 7. Option 2 : Firew all that Manages Ports a nd IP Add resses - Multiple Av aya CT Servers NIC AVAY A C T 1 DLG Admini str ati on CTI Link Clie nt Na me or I P Addres s Cl ie nt Li nk 1 135.8.12.199 1 2 135.8.12.199 2 3 135.8.12.199 3 DLG admin is[...]

Issue 1 — Decembe r 2002 3-1 DEFNETM.PDF — Avaya CT 1.2 3 Maintena nce Overview This chapter describ es the DEFIN ITY G3PD A dminist rator utili ty . The D EFINITY G 3PD Admi nistrat or utility pr ovides maintenanc e co mmands th at are particul arly us eful if th ere are commu nication s probl ems be tween the s erver and the DE FINITY L AN Ga[...]

Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-2 Before y ou can l og in to the DEFINITY G3 PD Adm inistrator u tility , you must h ave OA&M p rivileges ad ministe red on the T ser ver . For more informati on, see Chapters 4 a nd 5 of Avaya Computer T ele phony , T elephony Services Adminis tr ati on and Mainte nan ce [...]

Maintenan ce Iss ue 1 — D ecem ber 200 2 3-3 DEFNETM .PDF — Avaya CT 1.2 NOTE: If no G3 PD Tlin ks are d isplay ed, make s ure that the G3 PD is in stalled a nd loaded an d that the correct IP addre ss or hostn ame of your serve r is in your TSLIB.INI f ile. Use the T el ephony S erver Ad ministrato r for 32-bi t clien t platfor ms (TSM32 ) to [...]

Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-4 File Menu Options Use the File m enu to log out or exi t from the DEFINITY G3PD Adminis trator utility . Logging o ut ends your cur rent ses sion an d allo ws you to selec t a di fferent G3 PD servi ce to which y ou ca n log in. If yo u s e lect " Logout ", you wil[...]

Maintenan ce Iss ue 1 — D ecem ber 200 2 3-5 DEFNETM .PDF — Avaya CT 1.2 Block/Enable Command The Bl ock/Enab le co mmand is used to block or to enab le a g iven swi tch link . Blocki ng a link mean s that o nly pre viously e stablished conne ction s or sess ions (device a nd call monito rs) will re main acti ve on the link. A dditio nally , ne[...]

Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-6 After yo u select " OK " , the Re sults scree n is dis played. See Fig ure 3-5. Figure 3- 5. Block/Enab le Results S creen Select " Close " to comple te the op eration.[...]

Maintenan ce Iss ue 1 — D ecem ber 200 2 3-7 DEFNETM .PDF — Avaya CT 1.2 Link Status Command The Lin k S tatus comma nd display s the cur rent status of each eq uippe d G3PD switch l ink. See F igure 3 -6. T o upd ate the s creen, s elect " Refresh ". T o exit, select " Clos e ". The sc reens a re au tomatical ly refres hed [...]

Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-8 The Lin k S tatus f ields ar e descri bed in T able 3-1. T a ble 3-1. Link Status Scree n Fields Field Na me Field De scri ption Link T y pe The link typ e is LAN or UNEQUIPP ED. Switch Na me The adv ertised switch n ame is listed or unequi pped. Switch V ersion This is the [...]

Maintenan ce Iss ue 1 — D ecem ber 200 2 3-9 DEFNETM .PDF — Avaya CT 1.2 Offline/Online Command The Offline/O nline command is used to take a l ink off line or t o put it on line. The On line com mand allo ws G3 PD to op en a TCP/ IP con nection a nd establis hes the DEFIN ITY LAN Gateway c onnec tion on th e specif ied li nk. The Offline comma[...]

Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-10 Figure 3 -7 . Offl ine/On l ine Dialo g Box Restart Command When a li nk is res tarted with th e Restart co mmand ( see Figu re 3-8), th e TCP/IP connecti on is closed an d a new c onnecti on is ope ned. Clos ing the TCP/IP connecti on al so caus es the DEFINITY L AN Gatewa[...]

Maintenan ce Iss ue 1 — D ecem ber 200 2 3-11 DEFNETM .PDF — Ava ya CT 1.2 Figure 3 -8. Rest ar t Dialog B ox After y ou selec t a link to restart and c lick o n OK , a confi rmation dialog bo x wil l open, a nd you mu st cl ick on Ye s to confi rm the res tart. A Results scr een will b e display ed whe n the op eration is compl eted. NOTE: The[...]

Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-12 Suspend/Resume Alarms Command The Suspen d/Resum e command is used to sus pend or re sume switc h alarms for a given lin k. See Figur e 3-9. Suspe nd the switch alarms if you ar e working on the switch l ink (or a ssociat ed G3PD/ server) and do not want to r eport an error[...]

Maintenan ce Iss ue 1 — D ecem ber 200 2 3-13 DEFNETM .PDF — Ava ya CT 1.2 Figure 3- 10. Suspend/Resume A larms Results Screen Click on Close to pr oceed.[...]

Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-14 Te s t C o m m a n d T o test a CTI link from the DE FINITY G3PD Adm inistrator uti lity , fi rst select the lin k number i n the Te s t dialog box and th en cl ick on t he Te s t butto n. See F igure 3-1 1. NOTE: For CVLA N user s, the T est comm and repl aces the asai _te[...]

Maintenan ce Iss ue 1 — D ecem ber 200 2 3-15 DEFNETM .PDF — Ava ya CT 1.2 Figure 3- 12. T est Results Dialog Box If you sele ct " More Info ", a Result s screen pr ovid ing more de tailed inform ation is display ed. The examp le show n in Fi gure 3-13 i ndicates a su ccessf ul tes t of the heartbea t request .[...]

Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-16 Figur e 3-13. "Mor e Info" T est Results Scre en Click on Close to ex it from th e T est Results screen. The n, click on Close to ex it from the T est Results dialog box . V ersion Command The V e rsion com mand di splays the ver sion st rings fo r the G3 PD drive[...]

Maintenan ce Iss ue 1 — D ecem ber 200 2 3-17 DEFNETM .PDF — Ava ya CT 1.2 Figure 3 -14. V ers ion Inf orma t ion S cr e en Click on Close to ex it from th e V ersion Information screen. Help Menu Options The D EFINITY G 3PD Admi nistrat or utility provides Help screens. Us e them when you n eed cl arific ation or additiona l info rmation o n a[...]

Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-18 Figure 3- 15. Administrat or On-Li ne Help Menu Select " Exit" from th e File menu to return t o the DEFINITY G3 PD Admin istrator util ity m a in wi ndo w . Then, sele ct " Exit " from th e File menu to have th e DEFINITY G3PD Ad minis trator u tilit y [...]

Issue 1 — Decembe r 2002 4-1 DEFNETM.PDF — Avaya CT 1.2 4 T rou bles hoot ing Overview This cha pter d escribes problem s that can occ ur with the DEFI NITY G3 PB X Driver (G3P D), the switch es, and the s witch link s, and sugges ts possible so lutions to these p roble ms. The sect ion title d ‘‘T serve r Erro r Log’’ bri efly de scrib[...]

Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-2 Problem Descripti ons The foll owing list details possi ble G 3PD prob lems and their solu tions. G3PD Not Starti ng If you ar e experien cing problems wh en load ing the G 3 PBX Driv er soft ware from the TSM32 Driver DLL Infor mation dial og box, look for one of the e[...]

Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-3 DEFNETM .PDF — Avaya CT 1.2 2. Compare the TCP /IP and br outer ad ministrati on of th e DEFINITY LAN Gateway conne ction with the co nfigurati on of t he G3PD CTI li nk. Make sure the IP add resses an d lin k number s match. 3. Check the configura tion of the G3 PD CTI link on the DEFINITY E CS[...]

Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-4 Switch Link "T alking" But Not I n Servic e (Authenticat ion Failed fo r ADJLK Connec tion) The " Talking " state of the link co nnecti on doe s not ne cessa rily mean that the link is in servi ce and c an accep t requ ests. 1. T o verify th at the l[...]

Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-5 DEFNETM .PDF — Avaya CT 1.2 Not All Event s Received by Applicatio n For exam ple, a u ser re ceives a call, but the a pplicati on does n ot noti fy the u ser . 1. S tart the tracing utility program for the c lient (TS spy) to s ee if the ev ent is being se nt to the appli cation. I f it is , th[...]

Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-6 command to test the AS AI heartb eat with the sw itch. See the ‘‘T est Co mmand’ ’ sect ion in Cha pter 3. Also, c heck the T server error lo g and th e Windows NT Event Viewe r Log for possible e rrors. ( When vi ewing the Windo ws NT Even t Log, be sure th at [...]

Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-7 DEFNETM .PDF — Avaya CT 1.2 If the prob lem pers ists, use the Info rmation tab on the Tlink S tat u s dialog box i n the TSM 32 to in crease the va lue of the TS DI Siz e fiel d. Users Receive Route End Report with PEFORMANCE_LIMIT_EXCEEDED (52) A routin g appli catio n will recei ve this er ro[...]

Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-8 LAN Link Proble m Descriptions This sec tion des cribes pr oblems that ca n occur wit h the LA N link b etween the DEFINITY G3 PD and t he DEFINIT Y LAN Gate way , and sugg ests possibl e solu tions to th ese pr oble ms. NOTE: In gener al, the ping and netstat comm ands[...]

Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-9 DEFNETM .PDF — Avaya CT 1.2 DEFINITY G3PD Administrator Utilit y Reports LAN Link Status Not T alking When t he DEFINITY G3PD Adminis trator u tility’s Link S t atus co mmand is run, the Link St atus field on the Link S tatus screen (see Figu re 3-6) contain s an entry th at is other than &quo[...]

Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-10 NOTE: On some versions of the switch, th e XID setti ng cannot be chan ged. If a n error was fo und, c orrect it w ith the change station command . Otherw ise proc eed to step 3. 3. On the s witch, bus y and r elease th e ASAI s tation. Use the status BRI command to ch[...]

Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-11 DEFNETM .PDF — Ava ya CT 1.2 2. TCP Connec tio n Pro ble ms ■ No Response — The G 3PD e xpects, but d id not receiv e, a response to a co nnection request or a DEF INITY LA N Gateway heartbea t message that i t sent t o the DEF INITY LAN Gateway applica tio n. Check the physi c al co nnec t[...]

Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-12 ■ Invalid T ype — A messag e with an inva lid type wa s rec eived by the DEFINITY LAN Ga teway applicati on. ■ Invalid Cause — A mess age with a n invali d cau se valu e was received by the DEFINIT Y LAN Ga teway appl ication. ■ To o M u c h D a t a — The D[...]

Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-13 DEFNETM .PDF — Ava ya CT 1.2 On the other hand, if ther e are mul tiple G3P Ds on multi ple T s ervers and this oc curs, then two clie nts are using the same link . This is an error co ndition. Change t he con figurati on so that both cl ients are not usin g the s ame link . ■ Invalid Client [...]

Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-14 ■ a Route En d even t for any active Ro ute Se lect dial ogue. The clien t does not need to do any thing. If all li nks to a switch go dow n or are bl ocked , servic e to the swi tch be comes unava ilable a nd the G3P D send s a CST A Un iversa l Fail ure even t for [...]

Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-15 DEFNETM .PDF — Ava ya CT 1.2 Y ou can us e the G3 PBX Dri ver Configu ratio n Utility to v iew the c urrent configur ation and to re configur e any i tems th at are caus ing e rrors; refe r to ‘‘Using the G3 P BX Config uration Ut ilities ’’, ‘‘Changing th e G3PD and CVLA N Config u[...]

Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-16[...]

Issue 1 — Decemb er 2002 IN-1 DEFN ETM .PDF — A vaya CT 1 .2 IN Index Numerics 10Base-T Ethernet, 1-6 32-b it cl i ent platf or m s , 3-3 A About thi s guide, 1-1 ACS Univ ersal Fail ure mess ages. See Errors acsOpenS tream requests, n umber of s imultan eous sessio ns, 2-9 Activati ng alarms , 3-12 Active a csOpenStrea m reques ts, 2-9 Active [...]

Index Issue 1 — December 2002 DEFNETM .PDF — Avaya CT 1.2 IN-2 hostname , 2-8 IP address , 2-8 list of, 2- 8 vi ewin g, 2-3 Config uring A vaya CT in a firewa ll enviro nment, 2-14 Conne ctions DLG , 3-8 TCP/IP, 3-8 CSTA descripti on of, 1-5 requests, for single sessio ns, 2-9 CSTA Univ ersal Failure messages . See Errors cstaMo nitorCal l requ[...]

Index Issue 1 — Decemb er 2002 IN-3 DEFN ETM .PDF — A vaya CT 1 .2 G G3, 2-7 G3 PBX co nfigura tion param eters. See Conf iguration p aram- eters, s tandard or Confi guration p arameters, advan ced G3 PBX co nfigura tion utili ties overvi ew, 2-1 See also G3 PBX driver confi guration u tility or G3 PBX link cha nge uti lity G3 PBX dri ver advan[...]

Index Issue 1 — December 2002 DEFNETM .PDF — Avaya CT 1.2 IN-4 ISDN link type , 3 -8 L LAN link no t " talki ng" , 4-9 LAN lin k prob lems admin uti lity re ports L AN link not "ta lking", 4-9 different D LG tunn el protoco l version s, 4-12 inva lid caus e v alu e rece ived by DLG , 4 -1 2 invalid c lient, 4-13 invalid c on[...]

Index Issue 1 — Decemb er 2002 IN-5 DEFN ETM .PDF — A vaya CT 1 .2 backup d omain controlle r, 1-6 primary do main co ntrolle r, 1-6 server, 1-6 wor kstat io n, 1-6 NUM CALL MONITORS, 2-9 NUM DEVICE MONITORS, 2 -9 NUM SESSION MONITORS, 2-9 NUM SESSION REQUESTS, 2-9 NUM SESSIONS, 2-9 O OA&M privi leges, 3-2 OA&M uti lity. See G3PD adm in[...]

Index Issue 1 — December 2002 DEFNETM .PDF — Avaya CT 1.2 IN-6 TSERVER_DRIVER_CONNECTION (73), 4-6 TSERVER_NO_TDI_BUFFERS (74), 4-6 TSLIB.INI file, 3-3 U Unive rsa l F ail ure me ss age s. See Errors V Vendor na me, 2-9 Version com m and , 3-16 Version num be r, 3-8 W Warnings CVLAN clie nt runn ing, 2-4 DEFINITY G3 PBX Driv er running , 2-4 Wi[...]