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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Avaya Merlin BIS 10, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of Avaya Merlin BIS 10. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
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First and foremost, an user manual of Avaya Merlin BIS 10 should contain:
- informations concerning technical data of Avaya Merlin BIS 10
- name of the manufacturer and a year of construction of the Avaya Merlin BIS 10 item
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- safety signs and mark certificates which confirm compatibility with appropriate standards
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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya Merlin BIS 10 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya Merlin BIS 10, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya Merlin BIS 10.
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Table of contents for the manual
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Page 1
List Most Often Used Codes List Most Often Used Codes Name Cod e Cod e 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Name 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 17. Posted Messages 1. Do Not Disturb 6. 11. 16. 2. 7. 12. 17. 3. 8. 13. 18. 4. 9. 14. 19. 5. 10. 15. 20. AT&T CIC# 555-620-121 Issue 1- October 1992 System Speed D[...]
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Page 2
TELEPHONE Line Buttons BIS-34D Display Telephones with SA Buttons SA Ring Use to make/receive ringing calls and receive inside voice- announced calls. SA Voice Use to make/receive outside calls, receive inside ringing and voice-announced calls, and make inside voice- announced calls. (Co-workers hear your voice over the speakerphone.) SA Originate [...]
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Page 3
OFTEN USED FEATURES Forward and Follow Me To program: 1. Label a button. 2. Slide T/P switch to P. 3. Press labeled button. 4. Dial ✱ 33. 5. Slide T/P switch to center. To forward calls to an extension: 1. Press an ICOM or SA button. 2. Press programmed button. 3. Dial extension. To forward calls to an outside number: 1. Press an ICOM or SA butto[...]
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Page 4
CALL HANDLING Line Button Lights Light Meaning Steady red You are automatically connected to this line when you lift the handset. Steady green The line is in use or the feature programmed onto the line button is in use. Steady red You are using this line and green button or the Line Request feature is in use. Steady red and An incoming call is ring[...]
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Page 5
OFTEN USED FEATURES Auto Dial To program: 1. 2. 3. 4. 5. 6. 7. Label a button. Slide T/P switch to P. Press labeled button. Dial ✱ 22 for inside numbers, or ✱ 21 for outside numbers. Dial extension or outside number. Include entire dialing sequence, for example, dial-out codes. (See Special Characters Table.) Repeat Steps 3-5 to program additio[...]
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Page 6
FEATURES & PROGRAMMING Programming Buttons 1. Label a button. 2. Slide T/P switch to P. Programming Features Programming a Some features set up how your phone Feature Button works and are not programmed onto a 1. Label a button. button. The ‡ in the Programming 3. Press labeled button. Codes Table flags these features. To 2. Slide T/P switch [...]
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Page 7
OFTEN USED FEATURES Callback Account Code Entry To program: Use Callback to be notified when a busy extension or outside line is free. Callback works only for busy extensions on ICOM button phones; use Line Request for busy outside lines. On SA button phones, Callback works with busy inside extensions; it works with busy outside lines only on SA or[...]
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Page 8
OFTEN USED FEATURES Call Waiting Single beep means inside call waiting; two beeps mean outside call waiting. To turn call waiting on/off: 1. Press Feature and dial 00. 2. Press any ICOM or SA button. 3. Dial ✱ 11 to turn on or ✱✱ 11 to turn off. 4. Press Feature and dial ✱ 00. To complete a call and answer call waiting: 1. When you hear Cal[...]
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Page 9
OFTEN USED FEATURES Do Not Disturb To program: 1. Label a button. 2. Slide T/P switch to P. 3. Press labeled button. 4. Dial ✱ 47. 5. Slide T/P switch to center. To use: ● Toggle the programmed button on and off. Last Number Dial To program: 1. Label a button. 2. Slide T/P switch to P. 3. Press button to be programmed. 4. Dial ✱ 84. 5. Slide [...]
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Page 10
MESSAGING Accessing Features Some features must be programmed onto a line button while others can be accessed from a feature code or a programming code. Other features can be accessed from a feature code only. To access features, use the appropriate method as follows: ● Dial a feature code: ● Press programmed button, if 1. Press Feature button [...]