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Avaya ONE-X 3.1.0 manual

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  • Page 1

    Avaya one-X™ Quick Edition Release 3.1.0 Telephone User Guide 16-601411 Release 3.1.0 May 2007 Issue 2[...]

  • Page 2

    © 2007 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full le[...]

  • Page 3

    Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 3 Customizing Y our Quick Edition IP T elephone . . . . . . . . . . . . . . . . . . . . . . 5 Introducing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Accessing Telephone Applicatio ns and Options . . . . . . . . . . . . . . . . . 5 Programmable S[...]

  • Page 4

    Contents 4 Avaya one-X Quick Editio n Release 3.1.0 Tele phone User G uide May 2007 Email Forwarding of Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Playing an Audio File Attachment . . . . . . . . . . . . . . . . . . . . . . . . . 40 Teleworker Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 5

    Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 5 Customizing Y our Quick Edition IP T elephone Introducing Y our T elephone Avaya one-X Quick Editio n sof tware is embe dded in e ach Quick Edition IP telepho ne. Th e Line/ Feature buttons, the soft keys immediately belo w the display , and the buttons on the face of the tele[...]

  • Page 6

    6 Avaya one-X Quick Editio n Release 3.1.0 Tele phone User G uide May 2007 Programmable Sof tkeys From the idle screen, you can program sof tkeys to access frequently-used functionality , such as paging, do not disturb , call log, call forward. There are four programmable sof tkeys on the Quick Edition 4610SW IP phone and eight on the Quick Edition[...]

  • Page 7

    Customizing Your Quick Ed ition IP Telephone Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 7 Displaying the User Options Menu Tip : Tip: T o select a menu item, you can press t he associated single-digit number on the dialpad or press the Line/Featur e ( ) button beside your choice. Tip : Tip: While you are on an active cal[...]

  • Page 8

    8 Avaya one-X Quick Editio n Release 3.1.0 Tele phone User G uide May 2007 3. Select User Options on the Options menu. Th e User Options menu is displayed. Setting Password Options Y ou can change, disable, or enable a pa ssword fo r accessing user options (the same password is used to access voicemail messages). It is a goo d policy to change the [...]

  • Page 9

    Customizing Your Quick Ed ition IP Telephone Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 9 2. Select Password on the User Options men u. 3. Perform one of the following actions: ● T o disable password protection, select T urn Pswd OFF . ● T o enable password protection, select Tu r n P s w d O N . 4. When you are prom[...]

  • Page 10

    10 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 4. Click the Ok softkey to display the pre vious menu, or p ress the PHONE/EXIT ( ) button. T o change the user language 1. Access the User Options menu. 2. Select Language on the Us er Options menu. 3. Press Chg . 4. Select the Line/Feature ( ) button beside the language of [...]

  • Page 11

    Making and Answering Calls Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 11 Setting the Contrast Level of the Display Eight contrast levels are available to adjust t he contrast to b etter suit your work environment and lighting. T o adjust the contrast level of the display 1. Access the User Options menu (see D isplaying t[...]

  • Page 12

    12 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 Note: Note: T o dial a PSTN or a SIP (V oIP) network number , dial the appropriate code number first. Y ou will not hear a dial tone af ter you press the prefix number . When you enter a number that places a call to the PSTN or a SI P network, pressing the # key on the dialpa[...]

  • Page 13

    Making and Answering Calls Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 13 Tip : Tip: If the number is not exactly what y ou need to dial directly from the Incoming list, select the Edit# so ftkey to edit the number , and then select the Dial sof tkey . T o make calls using the cor porate or personal directory 1. Select th[...]

  • Page 14

    14 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 Tip : Tip: If you do not want to receive calls, you can activa te the Do Not Disturb featur e. See Do Not Disturb on page 35. T o answer an incoming call 1. T o answer a call, perform one of the following actions: ● pick up the handset. ● press the SPEAKER ( ) button or t[...]

  • Page 15

    Call Handling Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 15 Call Handling Putting a Call on Hold Y ou can put a call on hold to t emporarily remove your self from the call. While the active call is on hold, you can make outg oing calls or answer incoming calls. T o put a single call on hold ● Press the HOLD ( ) button.[...]

  • Page 16

    16 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 T ransferring Calls Tip : Tip: Y ou can transfer all incoming calls to another telephon e automatically by defining call-forwarding rules. For more information, see Call Forwarding on page 19. T o transfer a call and sp eak to the receiving p arty 1. With the calling p arty o[...]

  • Page 17

    Call Handling Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 17 2. Press the Ok sof tkey . 3. T o hang up, perform one of the following actions: ● return the handset to its cra dle. ● press the SPEAKER ( ) button. ● press the HEADSET ( ) button. T o retrieve a p arked call from the tele phone that was used to park the [...]

  • Page 18

    18 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 Conference Calls Y ou can create a conference ca ll with three particip ants. One of the other particip ants can, in turn, add one or two additiona l particip ants to the conference call. T o ensure optimum performance, a maximum of five parties pe r conference call is recomm[...]

  • Page 19

    Call Handling Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 19 ● Select the End softkey ● hang up the handset . ● press the SPEAKER ( ) button. ● press the HEADSET ( ) button. Call Forwarding By default, calls are forwarded to your voicemail af ter three rings. Call forwarding lets you specify rules for handling you[...]

  • Page 20

    20 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 3. Select the Chg softkey . 4. Select Directory # or press the indicated dialpad key . 5. If you want to switch to your Personal d irectory , select the MyDir softkey . 6. Select the Line/Feature ( ) button beside the number to which ca lls will be forwarded. 7. Select the Sa[...]

  • Page 21

    Call Handling Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 21 ● Press 2 on the dialpa d and select the Line/Featu re ( ) button beside the number to which calls will be redirected (or select the MyDir sof tkey to choose a number from your Personal directory). ● Press 3 on the dialpa d, enter the number , and then selec[...]

  • Page 22

    22 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 4. Select the On or Off sof tkey . 5. Select the Exit softkey to display t he previous menu, or press the PHONE/EXIT ( ) button. Using Call Logs The Call Log cont ains two lists of tele phone num bers comprising up to 200 combined records: ● Incoming —Contain s a record o[...]

  • Page 23

    Using Voice Mai l Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 23 Note: Note: Do not pick up the handset. Otherwise a call is automatically initia ted to the number that you want to edit/dial. 5. Select the Edit# softkey . 6. Use the Bksp sof tkey and the keys on the dialp ad to enter a dif ferent number . 7. Select the Di[...]

  • Page 24

    24 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 Y ou can access your voicemail from any touch tone telephone, internal or exter nal. Refer to the procedure, T o access your voicemail using any te lephone on page 27. User Keyp ad Shortcut s The following t able show user s hortcut s available from the keyp ad after you ente[...]

  • Page 25

    Using Voice Mai l Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 25 Caller Keyp ad Shortcut s The following tab le shows the options that a caller can select while leaving a message. Each key on the caller ’s dialp ad performs a dif ferent function. 3 Record personal greeting. # S top recording. 1 Satisfied and store. 2 Li[...]

  • Page 26

    26 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 The voicemail on a Quick Edition IP telephone c an store a maximum of 30 voicemail messages or 20 minutes of messages. When your voicemail in box is fu ll, callers hear a message indicating that voicemail storage is full and no more messages can be saved. T o recover storage [...]

  • Page 27

    Using Voice Mai l Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 27 T o play a voicemail message 1. Select the Vmail sof tke y . 2. Enter your voicemail pa ssword, and then select the Done sof tkey . 3. Select the Line/Feature ( ) button beside the entry tha t you wa nt to p lay . The entry at the top of the list (number 1) [...]

  • Page 28

    28 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 2. W ait for voicemail to answer the call. 3. As soon as the greeting st arts to play , press * on the dialpad. 4. When you are prompted for your voicema il password, enter t he password followed by the # key . The voicemail password is the same one that you use to access use[...]

  • Page 29

    Using Voice Mai l Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 29 Note: Note: Personalized greetings must be longe r than three seconds in duration. 1. Access the User Options menu (see D isplaying the Use r Options Menu on page 7). 2. Select V oicemail on the User Options menu. 3. Select Record Greeting on th e V oicemail[...]

  • Page 30

    30 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 Using Directories Corporate and Personal Directories Directories contain stored conta ct information such as names and telephone numbers. There are two types of directories: ● Corporate directory —Populated and updated automatically , it contains an en try for every Quick[...]

  • Page 31

    Using Directories Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 31 4. At the current cursor position, Bksp to delete char acters if necessary . Enter a name starting with the last name and e nding with the first name (for example, Young, Mary ): 5. Select the Save softkey . 6. Select the Exit softkey to display t he previou[...]

  • Page 32

    32 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 2. Select the Line/Feature ( ) button beside the number that you want t o copy . 3. Select the Copy softkey . 4. Select My Personal Dir on the Copy Entry T o menu. 5. Select the Ok sof tkey . 6. Select the Exit softkey to display t he previous menu, or press the PHONE/EXIT ( [...]

  • Page 33

    Status Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 33 8. Select the Next softkey . 9. When you are prompted to chang e the directory entry , select the Save sof tkey . 10. Select the Exit sof tkey to display the previous menu, or press the PHONE/EXIT ( ) button. T o delete an entry from your personal directory 1. Select t[...]

  • Page 34

    34 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 ● All-Call-Forwarded (call forwarding configured to forward all calls). Note: Note: While you are on an active call, you can access the Corporate Directory to modify S tatus information. T o add a user to or remove a user from your home scre en monitoring list 1. Select the[...]

  • Page 35

    Do Not Disturb Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 35 1. Press the OP TIONS ( ) button. 2. Select My St atus on the Main menu. 3. Press the P AGE LEFT and P AGE RIGHT ( ) buttons to view all st atus options. 4. Select the Line/Feature ( ) button beside your st atus choice. 5. Press the Ye s softkey to set your sta[...]

  • Page 36

    36 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 Paging Use the p aging feature to broadcast an announceme n t t o all of t he Quick Edition IP telephones in the one-X Quick Edition network. All pers ons in the p aging zone hear the broadcast through their telephone speaker unle ss they are on an active call. Refer to Progr[...]

  • Page 37

    Speed Dial Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 37 T o view your speed dial list 1. Press the OP TIONS ( ) button. 2. Select Speed Dial on the Main menu. 3. Press the P AGE LEFT and P AGE RIGHT ( ) buttons to view all entries. T o add a speed dial entry manually 1. Press the OP TIONS ( ) button. 2. Select Speed Dia[...]

  • Page 38

    38 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 4. Select the Copy softkey . 5. Select Speed Dial on the Copy Entry T o menu. 6. Select the Line/Feature ( ) button beside any available S peed Dial number . 7. Select the Ok sof tkey . 8. Select the Exit softkey to display t he previous menu, or press the PHONE/EXIT ( ) butt[...]

  • Page 39

    Registration Information for Optional Fe atures Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 39 3. Select the Line/Feature ( ) button beside the entry that you want to delete. 4. Select the Del softkey . 5. Select the Ok sof tkey . 6. Select the Exit softkey to display t he previous menu, or press the PHONE/EXIT ( ) button[...]

  • Page 40

    40 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 5. In the To A d d r e s s field, type the e-mail address of the person to whom notifications will be sent (for example, user1@mycompany.com ). 6. In the From Address field, type an e-mail address tha t the telephone can use to place in the From field of the e-mail header . T[...]

  • Page 41

    Registration Information for Optional Fe atures Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 41 T eleworker Application Using the T eleworker Application, a remote user can con nect a telephone to a high-speed Internet connection at any remote loca tion and access the Corporate directory and most of the other features and [...]

  • Page 42

    42 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007[...]

  • Page 43

    Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 43 Appendix A: Options Menus T elephone Options T able 4: T elephone Options - Main Menu 1. Options T o log into user or system options. 2. Call Log View and clear incoming and outgoin g log en tries. 3. DND Enable and disa ble Do Not Disturb. 4. My St atus Set your user st atus[...]

  • Page 44

    Appendix A: Options Menus 44 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 T able 6: T elephone Options - Web Inte rface Menu Change Password Enter existing password, enter new p a ssword, and confirm new password. Home Call Forwarding Enable, disable, and modify call forwarding settings. Do Not Disturb (DND) Enable and dis[...]

  • Page 45

    System Options Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 45 System Options T able 7: System Options - T elephone Menu 1. Change Passwo rd Enter existing password, enter new p assword, and confirm new password. 2. Set Management 1. Set Extension Change telephone extension numbe r . 2. Remove Extension S pecify extension [...]

  • Page 46

    Appendix A: Options Menus 46 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 T able 8: System Options - W eb Interface Menu 3.1 Logout Change Admin Passwo rd Help Device Management Devices View all devices; add or remove a device. Set Deta ils View Extension, Name, S tatus, Page Z one, Software V ersion, Network Name, Network[...]

  • Page 47

    System Options Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 47 External Entries View , add, modify , or delete an external entry . SIP Identity Launch the SIP Proxy Identities dialog for editing. Global Diali ng Rules Configure a global dialing rule , it will apply to all telephone s in the system. Applications SMTP Edit S[...]

  • Page 48

    Appendix A: Options Menus 48 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007[...]

  • Page 49

    Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 49 Index Index A Announcement, through paging . . . . . . . . . . . 36 Answering calls, answer a second call . . . . . . . . 14 Answering calls, ways to answer . . . . . . . . . . 13 Applications overview . . . . . . . . . . . . . . . . 5 Audio file, playing within email . . . .[...]

  • Page 50

    50 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 Index N Name changing in Corpora te directory . . . . . . . . . 30 viewing . . . . . . . . . . . . . . . . . . . . . . 5 Network name, viewing . . . . . . . . . . . . . . . . 5 Network Options, web-based interface configuring emai l notification . . . . . . . . . . . 40 O Ope[...]

  • Page 51

    Avaya one-X Quick Edition Relea se 3.1.0 Telephone User Guide May 2007 51 Index System Options menu, web-based interface network options, em ail notification . . . . . . . . 40 T Telephone appli cations . . . . . . . . . . . . . . . . 5 Telephone Options main menu, summary . . . . . . 43 Telephone Options menu, summary of op tio ns . . . 43 , 44 Te[...]

  • Page 52

    52 Avaya one-X Quick Edition Release 3.1.0 Telepho ne User Guide May 2007 Index[...]