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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Avaya SM61, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya SM61 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Avaya SM61. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Avaya SM61 should contain:
- informations concerning technical data of Avaya SM61
- name of the manufacturer and a year of construction of the Avaya SM61 item
- rules of operation, control and maintenance of the Avaya SM61 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya SM61 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya SM61, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya SM61.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya SM61 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
RA B; R ev iew ed: SP O C 7/12/2011 Solution & I nter opera bility Te st L ab Applica tion Notes ©2011 Av ay a I nc. A ll R ig hts R ese r v ed. 1 of 34 FaxFinder_SM61 Ava ya S o lu ti on & In t ero perabili ty Tes t Lab Application Notes for Configu r ing M ul ti- Tech FaxF in de r ® IP Fax Ser ve r wit h Avaya Aura ® Comm unicat ion M [...]
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Page 2
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 2 of 34 FaxFinder_SM61 1. Introdu ction T hese Appli cation Note s des c ri be th e pr ocedures fo r con f i guri ng Mult i -Tec h FaxFind er ® I P Fax Se r ver w ith Avaya Aura ® C ommuni c ati o [...]
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Page 3
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 3 of 34 FaxFinder_SM61 Pla tfor m Dev ice DSP Resource s per Platfor m De vice DSP Resourc es per FoIP C all T N2302 , G45 0, MM 76 0 64 4 T N2602 64 1 Note that th e SI P t ru nk g r oup o n Co mmun[...]
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Page 4
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 4 of 34 FaxFinder_SM61 3. Configur ation T he t est configura tion was desig ned t o e m ula te tw o sep ara t e sit es with multipl e Port N etwork s at one sit e, a n d modular Gat e w a y r esourc[...]
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Page 5
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 5 of 34 FaxFinder_SM61 Site B ha d a n Avaya S830 0 Com m uni catio n Manag e r S erv er in a n Avaya G 45 0 Media Gat eway. T he Fax Finder serv er at t his site commun ic at e d with S essio n Mana[...]
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Page 6
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 6 of 34 FaxFinder_SM61 4. Equipm ent and Sof tw are V alid ated T he follo w i ng equipm ent a nd s oft ware / f ir mwar e were u sed f or t he s am ple c onfig ura tio n pr ov i de d: Equip ment Sof[...]
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Page 7
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 7 of 34 FaxFinder_SM61 5. Configur e A vay a Aura ® Com m un ication Ma nag er T his sec t io n d escribes t he C omm u ni cation Ma nager con figuration n ecessar y to int eroperat e w i th Session[...]
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Page 8
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 8 of 34 FaxFinder_SM61 Step Desc ription 1. V er if y Co mmunicatio n Ma nager Lice nse Use th e dis play s yste m-p arameters custo mer -o ptions co mmand to verify that the Com m uni catio n Mana g[...]
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Page 9
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 9 of 34 FaxFinder_SM61 Step Desc ription 2. Identify I P Inte rfaces Use the l ist ip-i nterface c l an an d list i p-inter face medpro c omman ds to i d entify I P interfa ces in each netw ork re gi[...]
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Page 10
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 10 of 34 FaxFinder_SM61 Step Desc ription 3. Administer I P Net wor k Reg ion 1 T he configura tio n o f th e I P network r egion s ( Steps 3 – 6 ) was alr eady in pla c e a nd i s include d here f[...]
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Page 11
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 11 of 34 FaxFinder_SM61 Step Desc ription 4. Administer I P Net wor k Reg ion 1 – Conti nued On Page 4 , c odec s ets are d efine d for int e r - r egion ca ll s . In the ca se o f th e co mplia nc[...]
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Page 12
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 12 of 34 FaxFinder_SM61 Step Desc ription 7. Administer I P No de N a me Use the c hange node- names ip co mmand to creat e a n ode na me that ma p s t o th e Sess ion Mana ge r IP ad dre ss . T hi s[...]
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Page 13
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 13 of 34 FaxFinder_SM61 Step Desc ription 10. Administer I P Codec set – Fa x sett ings On Page 2 , set the F A X M ode field t o t. 3 8 -standa rd . Th i s is n ecessar y to su pport the FaxFind e[...]
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Page 14
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 14 of 34 FaxFinder_SM61 Step Desc ription 11. Administer SIP Sig naling Grou p Fo r t he complia nce t est, a s i gn a l ing gr oup wit h the a ssoci at ed SIP trunk gr ou p was used for r outi ng f [...]
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Page 15
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 15 of 34 FaxFinder_SM61 Step Desc ription 12. Administer SIP Trun k G ro up Fo r t he com pl ia nce t e s t, tru nk group 12 w i th the asso c iat ed s i gn a ling gr oup wa s u sed fo r routing fax [...]
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Page 16
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 16 of 34 FaxFinder_SM61 Step Desc ription 13. Administer SIP Trun k G ro up – cont in ued On Page 3 : Set th e N umber ing Fo rmat f i el d to p ublic . Thi s field specifies the f or m at of t[...]
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Page 17
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 17 of 34 FaxFinder_SM61 Step Desc ription 15. Administer Ro ute P attern Use the c hange route -p attern co mmand to cr eate a r out e patt ern that will r oute fax call s to th e SIP trunk that conn[...]
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Page 18
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 18 of 34 FaxFinder_SM61 6. Configur e A vay a Aura ® S ess ion M an ager - Ov erv iew T his sec t io n cover s t he con f i gura ti on of Se ssio n Ma nager at Site A . S essio n Mana ge r i s confi[...]
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Page 19
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 19 of 34 FaxFinder_SM61 6.1. Configure Ses sion Mana ger - D e tails T his sec t io n su mmari ze s t h e applica ble u ser -defin ed param eters used during the SI P i nstallat ion procedure s. Step[...]
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Page 20
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 20 of 34 FaxFinder_SM61 Step Desc ription 3. Cre ate a SIP Entit y for the F axFinder Serve r - Continue d Enter a d escripti ve N ame such a s RB_ F a x Serve r and ent er the F Q DN or I P A ddre s[...]
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Page 21
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 21 of 34 FaxFinder_SM61 Step Desc ription 5. Cre ate a Routi ng Polic y Navigate to Rout ingRo ut ing Pol icies and clic k N e w t o create a r outing p olicy for incoming calls t o th e Fa xF inder[...]
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Page 22
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 22 of 34 FaxFinder_SM61 Step Desc ription 6. Cre ate or M odify D ia l Patterns Associati ng a dial patt ern with a SIP R outin g Policy instru cts S essio n Mana ger how to route calls mat ching the[...]
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Page 23
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 23 of 34 FaxFinder_SM61 Step Desc ription 7. Cre ate or M odify D ia l Patterns – Conti nue d T he e ntries re quir e d t o cr eate th e new Dial Patt ern for routi ng c all s to t he Fa xF i nd er[...]
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Page 24
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 24 of 34 FaxFinder_SM61 7. Configur e Mu lti-T e ch Fa xFind er® IP F ax Serve r T his sec t io n d escribes t he con f i gurati on of M ult i -Tech Fa xFin der® IP Fax S erve r . For furt he r ins[...]
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Page 25
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 25 of 34 FaxFinder_SM61 Step Desc ription 1. Sy ste m Con figura tion: La unc h Fa xFinder web co nfig uratio n tool T he Fax Finder co nfiguration i s pe r for me d u s i ng a web b r o wser. Access[...]
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Page 26
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 26 of 34 FaxFinder_SM61 Step Desc ription Sy ste m Con figura tion: Co nfigure SMTP Settings FaxFind er ca n be configured to g en erate email alert s f o r a numb er o f e ven t s. Navigat e to Sy s[...]
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Page 27
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 27 of 34 FaxFinder_SM61 Step Desc ription Sy ste m Con figura tion: Co nfigure Printer s and Net wor k Shares FaxFind er ca n be c on f i gured to deliv er inb ound fa xes to an e mail a ddre ss, to [...]
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Page 28
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 28 of 34 FaxFinder_SM61 Step Desc ription 2. Fax Conf igurat ion: Co nfig ure SIP/T .38 Navigate to F ax Conf igurat ion > SIP / T.3 8 an d provi de th e a ppro priate in formati on for t he S e s[...]
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Page 29
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 29 of 34 FaxFinder_SM61 Step Desc ription Fax Conf igurat ion: Co nfigure I nbou nd Ro uting Navigate to F ax Conf igurat ion > I nbo und Rout ing t o de f i n e Gl o bal, D ef a u lt and specifi [...]
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Page 30
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 30 of 34 FaxFinder_SM61 Step Desc ription Fax Conf igurat ion: Co nfigure Ou tbou nd R ule s Con f i guration i s need ed o nly if an archi ve o f outboun d f a x es is t o be use d. I n the te s t e[...]
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Page 31
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 31 of 34 FaxFinder_SM61 Step Desc ription 3. Configure Users and Cont acts T w o u sers wer e configur e d, a n a dmini s trat or ( admin ) a n d a sta nd a r d u ser ( t est ). T o creat e a u ser, [...]
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Page 32
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 32 of 34 FaxFinder_SM61 8. V er ificatio n S t eps T he follo w i ng s t ep s may be used to verify th e c onfig ur ati o n: From Av a ya A u ra ® C omm u ni cation Ma nager SAT, u s e th e st a[...]
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Page 33
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 33 of 34 FaxFinder_SM61 9. Conclus ion T hese Appli cation Note s des c ri be th e pr ocedures r eq uir e d to c onfig ur e Mult i- T ech Fax Finder ® IP Fax S erve r i nterop e rat e with A va y a [...]
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Page 34
RA B; R ev ie w ed: SP O C 7/ 12/ 2011 Solution & I nteroper ability T est L ab A ppl ication Notes ©2011 Av aya I nc. A l l Ri g ht s Reserv ed. 34 of 34 FaxFinder_SM61 © 20 11 Avaya Inc. All Rig hts Reser ve d. Avaya a nd the Avaya Lo go are tra dem a rk s o f Avaya Inc. All t ra demark s identifie d by ® a nd ™ are re gistered tra demar[...]