Blackberry 7.1 manual

BlackBerry Desktop Software Version: 7.1 User Guide[...]

Published: 2012-06-05 SWD-20120605130258127[...]

Contents Basics .......................................................................................................................................................... 7 About the BlackBerry Desktop Software ........................................................................................................ 7 Set up your smartphone with the [...]

Create filters to limit the organizer data synchronized between your smartphone and your computer ........... 25 Customize the fields that synchronize between your smartphone and your computer ................................... 26 Configure synchronization of a secondary collection of organizer data ................................................[...]

View properties or status information for a certificate .................................................................................. 41 Certificate properties .................................................................................................................................. 42 Install a root certificate on your computer .......[...]

Stream your music on your smartphone ...................................................................................................... 62 Show or hide the music that is on your computer ......................................................................................... 63 Clear your download history ......................................[...]

Basics About the BlackBerry Desktop Software The BlackBerry Desktop Software is designed to link the data, media files, and applications on your BlackBerry smartphone or your BlackBerry PlayBook tablet with your computer. You can use the BlackBerry Desktop Software to do the following tasks with your smartphone or tablet: • Synchronize your media[...]

Set up your smartphone with the BlackBerry Desktop Software The first time that you connect your BlackBerry smartphone to your computer and use the BlackBerry Desktop Software, the BlackBerry Desktop Software prompts you to set up your smartphone. You can change these settings at any time by clicking Device > Device options. 1. On your computer,[...]

My computer doesn't detect my smartphone or tablet, 15 Set up your tablet with the BlackBerry Desktop Software The first time that you connect your BlackBerry PlayBook tablet to your computer and use the BlackBerry Desktop Software, the BlackBerry Desktop Software prompts you to set up your tablet. You can change these settings at any time by [...]

Activate your smartphone with a BlackBerry Enterprise Server Activate your smartphone with BlackBerry Enterprise Server for Microsoft Exchange Server If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, you can activate your smartphone to access your corporate email account. You can also activate your smartphone with the[...]

Activate your smartphone with BlackBerry Enterprise Server for IBM Lotus Notes If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, you can activate your smartphone to access your corporate email account. You can also activate your smartphone with the BlackBerry Enterprise Server when you set up your smartphone with the [...]

Connect your smartphone to your computer using Bluetooth technology If you don't want to connect your BlackBerry smartphone to your computer with a USB cable, you can connect using Bluetooth technology. If you're using Bluetooth technology to connect to your computer, you cannot update your smartphone software, add, update, or delete your[...]

• To keep the date and time on your smartphone synchronized with the date and time on your computer, select the My computer's date and time with my device checkbox. • If you have certificate synchronization turned on and you want to synchronize certificates, select the Certificates checkbox. To specify an interval to synchronize your certi[...]

Reset the BlackBerry Desktop Software settings You can reset all the settings in the BlackBerry Desktop Software to the default settings. 1. Connect your BlackBerry device to your computer. 2. In the BlackBerry Desktop Software, click Tools > Desktop options . 3. On the General tab or Bluetooth tab, click Restore default settings . 4. To revert [...]

Check for BlackBerry Desktop Software updates To perform this task, you must have an active Internet connection. 1. In the BlackBerry Desktop Software, click Help > Check for updates . 2. If an update is available, review the information on the screen and if you want to install it, click Get update . 3. After the update is downloaded, close the [...]

• If you're using a USB cable to connect your smartphone to your computer, verify that the USB cable isn't damaged. If it isn't damaged, disconnect and reconnect the USB cable. • If you're using Bluetooth technology to connect your smartphone to your computer, verify that the Bluetooth connection is turned on and your smartp[...]

Backup and restore About backing up and restoring data You can back up and restore most of the data on your BlackBerry smartphone and BlackBerry PlayBook tablet, including settings, fonts, saved searches, and browser bookmarks. If you're using a smartphone, you can also back up your messages and organizer data. If you're using a tablet, y[...]

• To encrypt your data, select the Encrypt backup file checkbox. Type a password. • To save your settings so that you aren't prompted to set these options again when you back up your smartphone or tablet, select the Don't ask for these settings again checkbox. 6. Click Back up . Restore smartphone data or tablet data Before you begin:[...]

1. In the BlackBerry Desktop Software, click Device > Back up . 2. In the File Options section, click Change > Yes . 3. Browse to a folder and click OK. Troubleshooting: Backup and restore I can't restore a backup file to my smartphone or tablet If you create a backup file on a smartphone that is running BlackBerry 7 or later or a BlackB[...]

Organizer data About synchronizing your organizer data You can synchronize your organizer data between your BlackBerry smartphone and your computer to keep the data the same in both locations. When you make changes, you can synchronize data again to keep your data up-to-date. If wireless synchronization is not available for your smartphone, or you [...]

Turn off wireless synchronization on your smartphone To synchronize your organizer data, you must turn off wireless synchronization on your BlackBerry smartphone for each type of organizer data that you want to synchronize using the BlackBerry Desktop Software. 1. On your smartphone, in the Calendar application, Contacts application, Tasks applicat[...]

• To synchronize updates to the contact entries from your smartphone to your computer, click One way to your computer only . To replace all entries on your computer with the entries on your smartphone, select the Replace all entries on your computer with the entries on your device checkbox. 5. In the Account Settings section, in the Contacts acco[...]

5. If you don't want to synchronize calendar entries that have already passed, select the Only sync future entries checkbox. 6. In the Account Settings section, in the Calendar account drop-down list, click the calendar application that you use on your computer. 7. Click Configure . Do one of the following: • If you use the calendar applicat[...]

• To synchronize updates to the memo entries from your smartphone to your computer, click One way to your computer only . To replace all entries on your computer with the entries on your smartphone, select the Replace all entries on your computer with the entries on your device checkbox. 5. In the Account Settings section, in the Memos account dr[...]

5. If you don't want to synchronize tasks that have already passed, select Upcoming tasks only . 6. In the Account Settings section, in the Tasks account drop-down list, click the calendar application that you use on your computer. 7. Click Configure. Do one of the following: • If you use Microsoft Outlook, in the Outlook Profile drop-down l[...]

9. To create an additional filter, click the + icon. 10. Click OK > OK. Customize the fields that synchronize between your smartphone and your computer You can customize the BlackBerry smartphone fields that synchronize between your smartphone and the organizer data application on your computer. Some fields are already mapped between your smartp[...]

1. Connect your smartphone to your computer. 2. In the BlackBerry Desktop Software, click Organizer . 3. Click Configure beside the organizer data type. 4. Click Advanced . 5. On the Folders tab, click Select different <organizer data type> to sync . 6. Highlight the contacts application, calendar, memo folder, or task folder, and navigate to[...]

4. Click OK . Receive a prompt to confirm your synchronization changes If you make changes to your synchronization options for organizer data, you can choose to receive a prompt to confirm the changes before the options take effect. 1. Connect your BlackBerry smartphone to your computer. 2. In the BlackBerry Desktop Software, click Organizer > O[...]

Troubleshooting: Organizer data synchronization I receive a message that my default services have changed When you synchronize your organizer data using the BlackBerry Desktop Software, you might receive a message that your default services on your BlackBerry smartphone have changed if you recently added a new email address to your smartphone, for [...]

Some calendar entries are missing from my computer after synchronization If you have more than one calendar on your BlackBerry smartphone, you see a combined view of these calendar entries on your smartphone by default. You can only synchronize entries from one calendar on your smartphone to one calendar on your computer at a time. Some entries mig[...]

• For each organizer application, click Configure > Advanced . On the Fields tab, verify that the field mapping for each organizer application is correct. • Beside Contacts, click Configure > Advanced . On the Fields tab, verify that both the First Name field and Middle Name field in your organizer application are mapped to the First Name[...]

Applications About applications Applications help you get the most benefit, value, and fun out of your BlackBerry smartphone. When your smartphone is connected to your computer, the Applications screen in the BlackBerry Desktop Software lists applications that are currently on your smartphone and lists any new or updated applications that are avail[...]

Add a display language to your smartphone You can add a new language to your BlackBerry smartphone if your BlackBerry Device Software supports multiple languages. 1. Connect your smartphone to your computer. 2. In the BlackBerry Desktop Software, click Applications . 3. Expand the BlackBerry <version> Core Applications section. 4. In the Lang[...]

Software updates Update your BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons: • To access new applications and features • To resolve a technical issue • Your wireless service provider requires that you update the BlackBerry Device Software If an updated version of the BlackB[...]

• To access new applications and features • To resolve a technical issue If an updated version of the BlackBerry Tablet OS is available for you to download, on the home screen of the BlackBerry Desktop Software, the new version number is listed and the Update button appears. It might take up to an hour to update your tablet software. During tha[...]

Switch to a new smartphone or new tablet About switching to a new smartphone or new tablet If you want to start using a new BlackBerry smartphone, you can use the BlackBerry Desktop Software to move your current data and settings to your new smartphone. You can also use the BlackBerry Desktop Software to move your data and settings from an existing[...]

7. Move your SIM card and your media card (if you have one) to your new smartphone. If you're switching from a smartphone that is associated with the BlackBerry Internet Service, on your new smartphone, in the setup wizard, open the email setup screen. Update your smartphone PIN. Related information Check for BlackBerry Desktop Software update[...]

Mobile Internet or tethering About using Mobile Internet to tether your smartphone Depending on your wireless service provider, you can use the Mobile Internet feature to set up your BlackBerry smartphone as a modem by connecting it to your computer with a USB cable. This is also known as tethering. Using your smartphone as modem allows you to conn[...]

Connect to the Internet using your smartphone as a modem Before you begin: To perform this task, you must first set up your Mobile Internet settings to create a connection profile. Depending on your wireless service plan, extra fees might apply. 1. Connect your BlackBerry smartphone to your computer. 2. In the BlackBerry Desktop Software, click Too[...]

Certificates for your smartphone About synchronizing certificates with your smartphone If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, you can use the certificate synchronization tool to download or import certificates to your computer, synchronize certificates between your smartphone and your computer, and verify t[...]

2. In the BlackBerry Desktop Software, click Certificates . If prompted, type the password for your key store login. 3. Click Import certificates . 4. Click a certificate file. 5. Click Open . Synchronize certificates from your computer to your smartphone 1. Connect your BlackBerry smartphone to your computer. 2. In the BlackBerry Desktop Software,[...]

Certificate properties Depending on the certificate, more properties or fewer properties might appear in the certificate synchronization tool of the BlackBerry Desktop Software. Property Description Certificate Label This field displays the name of the certificate. By default, the certificate synchronization tool displays the name of the certificat[...]

Property Description Thumbprint Algorithm This field displays the hash algorithm used to calculate the digital thumbprint of the certificate. Thumbprint This field displays the digital thumbprint of the certificate. The digital thumbprint is a hash of the certificate encoding. Install a root certificate on your computer You might not be able to con[...]

Change the default security level for private keys 1. Connect your BlackBerry smartphone to your computer. 2. In the BlackBerry Desktop Software, click Device > Device options . 3. On the Certificates tab, in the Private Key Security Levels section, change the default security level for signing keys and decryption keys. 4. Click OK . Turn off au[...]

When you synchronize your certificates, the certificate synchronization tool queries the certificate revocation lists in the key store cache for the revocation status of the certificates and updates the revocation status on your smartphone if the status has changed. Refresh all certificate revocation lists 1. Connect your BlackBerry smartphone to y[...]

Download certificates for your contacts automatically Before you begin: Before you perform this task, contact your administrator as this task can result in reduced computer or network performance. You'll also need to verify that you have added an LDAP certificate server to the certificate synchronization tool of the BlackBerry Desktop Software[...]

Files About copying files You can copy files and folders between your BlackBerry smartphone or BlackBerry PlayBook tablet and your computer. When you connect your smartphone or tablet to the BlackBerry Desktop Software, you can access its storage drive and drag and drop files between your computer's desktop or Windows Explorer. After you copy [...]

Copy files from your smartphone or tablet to your computer Before you begin: Before you copy encrypted files, verify that encryption is turned on for your BlackBerry smartphone. Encrypted media files aren't supported on the BlackBerry PlayBook tablet. 1. Connect your smartphone or tablet to your computer. 2. In the BlackBerry Desktop Software,[...]

Media About media files You can manage your media files—music, pictures, and videos—between your BlackBerry smartphone and your computer, or your BlackBerry PlayBook tablet and your computer. You can import your pictures and videos from your smartphone or tablet to your computer, and you can synchronize the following items from your computer to[...]

Supported media file formats Media type Supported file types Music File extensions: • .wav • .wma • .mp3 • .m4a • .aac Audio files that contain digital rights management (DRM) technologies are not supported. If you purchase songs from the iTunes Store, only iTunes Plus versions are supported in the BlackBerry Desktop Software. Pictures Fi[...]

Media type Supported file types • H.263 • H.264 • MPEG • MPEG-4 • WMV (8, 9 10) • Xvid Audio formats: • AAC • AMR • PCM Only mono and stereo videos are supported. Other video formats might be supported if the applicable codecs are installed. If you have an AC3 filter installed on your computer, the BlackBerry Desktop Software tran[...]

• To synchronize a specific playlist or synchronize songs by artist, album, or genre, click Sync Music Collections . If you don't see a specific type of music collection, click and select the collection you want to view. Select the checkbox beside one or more music collections. To synchronize a random selection of your songs in addition to t[...]

Synchronize your videos from your computer to your smartphone or tablet Before you begin: You cannot synchronize encrypted videos to your BlackBerry PlayBook tablet. 1. Connect your BlackBerry smartphone or tablet to your computer. 2. In the BlackBerry Desktop Software, click Videos . 3. If necessary, click Get Started . 4. On the Computer Videos t[...]

1. Connect your smartphone or tablet to your computer. 2. If available, to change the default setting and make all pictures on your device available for import, in the BlackBerry Desktop Software, click Device > Device options . On the Media tab, clear the Only show pictures taken by the device camera checkbox. 3. In the BlackBerry Desktop Softw[...]

• To import only videos that are new since your last import, verify that the BlackBerry Desktop Software selected your latest videos. • To import all your videos, including videos that have been imported previously, select the Show imported videos checkbox. Click Check all . • To import individual videos, click Clear all . Select the checkbox[...]

Stop synchronizing your music from your computer to your smartphone or tablet When you stop synchronizing music from your computer to your BlackBerry smartphone or BlackBerry PlayBook tablet, your songs, playlists, and other music collections are removed from your smartphone or tablet, but not from your computer. 1. Connect your device to your comp[...]

• To delete media files from your smartphone or tablet, in the Transferring Media to My Device section, click Delete all media . • To automatically delete media files from your smartphone or tablet after you import them, in the Importing Media from My Device section, from the After importing media files drop-down list, select Delete files on my[...]

• Verify that the songs, playlists, or other collections of music that you expected to synchronize are selected in the BlackBerry Desktop Software. If you switched from the Sync Individual Song view to the Sync Music Collections view, individual songs that don't belong to selected collections are not synchronized to your device. Similarly, p[...]

A picture folder on my computer isn't recognized If you are trying to synchronize pictures from a specific folder on your computer to your BlackBerry smartphone or BlackBerry PlayBook tablet, the folder might appear dimmed in one of the following situations: • The folder on your computer is deleted • The folder on your computer is renamed [...]

Wi-Fi music sync About Wi-Fi music sync You can use Wi-Fi music sync on your BlackBerry smartphone to browse songs by artists, playlists, albums, and genres that are in your Windows Media Player library or iTunes library on your computer. This feature isn't available for the BlackBerry PlayBook tablet. You can select music that you want to dow[...]

About Wi-Fi music sync, 60 Install Wi-Fi music sync on your smartphone If you didn't install Wi-Fi music sync when you added your BlackBerry smartphone to the BlackBerry Desktop Software, you can install Wi-Fi music sync using the following steps. 1. Connect your smartphone to your computer. 2. In the BlackBerry Desktop Software, click Media &[...]

Download a song to your smartphone that is on your computer If a song or playlist is on your computer but hasn't been downloaded to your BlackBerry smartphone, it appears dimmed in the Music application. 1. On your smartphone, on the home screen, click the Media icon > Music icon. 2. Find and click a song or playlist that is dimmed. The son[...]

Show or hide the music that is on your computer You can hide the music from your computer that hasn't been downloaded to your BlackBerry smartphone so that it doesn't appear in the Music application on your smartphone. If you want a complete view of all your available music, you can show the music from your computer again. 1. On your smar[...]

I cannot connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: • Verify that you have turned on the connection to the Wi-Fi network. • Verify that you're in a Wi-Fi coverage area. • If the Wi-Fi network doesn't appear in the Set Up Wi-Fi applica[...]

• Verify that your Wi-Fi connection on your smartphone is turned on. On the home screen of your smartphone, click the connections area at the top of the screen, or click the Manage Connections icon. If the Wi-Fi checkbox is cleared, select it. • If the Wi-Fi connection on your smartphone is turned on and there are still issues, verify that your[...]

• Verify that both the BlackBerry Desktop Software and your iTunes library or Windows Media Player library is open on your computer. • Verify that the correct music library is selected in the BlackBerry Desktop Software. Click Device > Device options . On the Media tab, if the correct music library isn't selected, in the Music source dr[...]

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