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Cisco Systems 6911 manual

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Table of contents for the manual

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    Americas Headquarters Cisco S yste ms, Inc . 170 W est Tasma n Drive San Jose , CA 95134 -1706 USA http://ww w.cisco. com Tel: 408 526-400 0 800 55 3-N ETS ( 6387 ) Fax: 408 527- 0883 Cisco Unif ie d IP Phone 690 1 and 691 1 User Guide fo r Cisco Unif ied Communications Manager 8.0 (SCCP)[...]

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    Cisco Unified IP Phone 69 01 and 6911 User Guide fo r Cisco Unified Communica tions Manager 8.0 (SCCP) iii Contents Your Phone 1 Cisco Uni fie d IP Phon e 6901 1 Phone Con necti ons 1 Button s and Hard ware 3 Footst and 5 Handset Rest 6 Hooksw itch 6 Cisco Uni fie d IP Phon e 6911 7 Phone Con necti ons 7 Button s and Hard ware 9 Paper La bel 11 Foo[...]

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    iv OL-208 26-01 Call Wait ing 19 Respond to a Call Waiting Not ifi cation 19 Codes 20 Place a Ca ll Usi ng a Client Matter Code 20 Place a Ca ll Usi ng a Forc ed Auth orizat ion Code 20 Confer ence 20 Set up a C onfer ence Using Hookfl ash 20 Drop a Part y fro m a Conferenc e Using Ho okfl ash 21 Set Up a Conf erenc e 21 Hookfl ash 22 Use Hookfl as[...]

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    Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) v Sign In a nd Out of Us er Option s Web Pages 29 Device 30 Select a D evice Fro m the User Opti ons We b Pag es 30 Line S ett ings 30 Spee d Dial on the We b 31 User Se tti ngs 32 Change You r Browse r Passwo rd 32 Change You r PIN 32 Change th e [...]

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    Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 1 Your Pho ne Cisco Unified IP Phone 6901 The Cis co Unifie d IP Phone 6901 prov ides the se featur es: • Phone co nnect ions • Butto ns an d ha rdware • Foot stand • Hands et rest Phone Connections For yo ur phone to wor k, it must be c on[...]

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    2 OL-208 26-01 1 Slo t for Et hern et ca ble. 4 Network port (10/1 00 SW) conne ction. IE EE 802.3a f power en able d. 2 Handse t conn ection . 5 DC adaptor port (DC4 8V). 3 Slot for h and set cab le. 6 Slot for DC adaptor cable. 4 5 6 1 2 3 195792[...]

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    Y o ur Phone Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 3 Buttons and Hardw are 195793 7 6 2 1 3 4 5 +[...]

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    4 OL-208 26-01 1 Hookswitch Activates th e features (hookfl ash) on yo ur pho ne. 2 Hold bu tton Places a con nected ca ll on hold . 3 Redial bu tton Dials the la st diale d number . 4 Line butto n Allows y ou to pic k up a second inco ming call . The L ine button L ED in dicates the c all st atus . Allows yo u to answer a ringing ca ll and swap be[...]

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    Y o ur Phone Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 5 Footstand The Ci sco Unifie d IP Phone 6 901 h as a foldab le foo tstand. When the fo otstand is un folded , it gives the phone an elevated viewing angle. 277349[...]

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    6 OL-208 26-01 Handset Rest Y our syste m admini strator may ha ve mounte d your phon e on a wall. With a wall-mou nted phone , you might need to adj ust the handset res t to e nsure that th e recei ver wil l not slip out of the cr adle. Hookswitch The ho okswi tch butto n is located o n the c rad le rest o f your phone. Y ou ca n pres s and q uick[...]

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    Y o ur Phone Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 7 Cisco Unified IP Phone 6911 The Cis co Unifie d IP Phone 6911 prov ides the se featur es: • Phone co nnect ions • Butto ns an d ha rdware • Phon e temp late • Foot stand • Hands et rest Phone Connections For yo ur phone to [...]

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    8 OL-208 26-01 1 DC ada ptor po rt (DC4 8V). 4 Network p ort (10/ 100 SW) co nnection . IEEE 802.3a f powe r enab led. 2 AC-to-DC power supp ly (optional). 5 Access port (10 /100 PC) connection . 3 AC power w all plug (option al) . 6 Hand set conn ection . 195780 2 3 4 5 6 1[...]

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    Y o ur Phone Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 9 Buttons and Hardw are 1 Handset with l ight strip Lights u p to indic ate a ringin g call (flas hing red ) or a ne w voice message (ste ady red). 2 Paper label A pap er str ip us ed to en ter n ame a nd conta ct nu mbers . 3 T ransfe[...]

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    10 OL-208 26-01 6 Line bu tton Allow s user s to pick up a second inco ming call and to resume a he ld call . The LED shows c all stat us. 7 Speakerp hone button Select s the speake rpho ne a s the de fault audio path a nd i nitiates a new call , picks up an incomin g ca ll, or en ds a ca ll. Du ring a call, the button is l it gree n. The speake rp[...]

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    Y o ur Phone Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 11 Paper Label Cisco Un ified IP Ph one 6911 does no t include an LCD disp lay . A paper stri p is provi ded and ca n be used to ent er name and co ntact numb ers. Footstand If the ph one i s plac ed on a table o r de sk, th e footst a[...]

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    12 OL-208 26-01 Higher Viewing Angle Connect the footstand to the lower slots for a higher viewing angle. 1 Inse rt the conn ectors i nto the l ower slots . 2 Lift the foots tand until the connec tors snap into th e upper slot s. 277346[...]

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    Y o ur Phone Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 13 Lower Viewing Angle Connect the fo otstand to the upp er slot s for a higher vi ewing angle . 277347[...]

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    14 OL-208 26-01 Handset Rest Y our syste m admini strator may ha ve mounte d your phon e on a wall. With a wall-mou nted phone , you might need to adj ust the handset res t to e nsure that th e recei ver do es not sl ip ou t of the c radle. 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 de [...]

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    Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 15 Messa ges Voice Messages V oice messa ges are stored on your voicemail system. Y our comp any determines the voicemail system your phone uses . Y ou can: • Personalize your voicemai l • Chec k for voice mess ages • List en to v oice messa [...]

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    16 OL-208 26-01 Listen to Voice Messages (Cisco Un ified IP Ph one 6911 onl y .) Pres s the Me ssages button and then follow th e voice prompts to li sten to your mes sages. (Cisco Un ified IP Ph one 6901 onl y .) Using the keypad, dial the voi cemail access number (pro vided by your system a dministrator) and then fol low the vo ice p rompts to li[...]

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    Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 17 Call ing Feat ures Auto Answer (Cisco Un ified IP Ph one 6911 onl y) Auto Answ er prom pts your pho ne to automa ticall y answer incomi ng calls a fter one ring . Y our sys tem admini strator se ts up Au to Answer to work with your speaker phone[...]

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    18 OL-208 26-01 Y our sys tem admini strat or can set up other c all forwa rd option s that: • Allow call s plac ed from the ca ll forwa rd target ph one number t o your phone to ring t hrou gh, rather than be forwarded. • Prev ent y ou f rom creati ng a ca ll fo rward loop or ex ceed ing t he ma ximu m nu mber o f lin ks i n a c all forwar din[...]

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    Calling Features Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 19 • Grou p Pickup—A llow s you to ans wer a call on a phone that is outsi de your call pickup group by : – Using a group pi ckup numb er (pro vide d by your sy stem adm inist rator) . – Dialin g the rin gin g phone ’ s n[...]

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    20 OL-208 26-01 Codes Code s all ow you t o pla ce a c all using a bil ling o r tra cking c ode. Y our phone s uppo rts two ty pes o f codes (provid ed by yo ur admi nistr ator): • Client Matte r Codes (CMC ) require you to ent er a code to specify that the call relates to a specific clien t matter . Y o ur admini strat or can assign clien t matt[...]

  • Page 27

    Calling Features Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 21 4. W ait for the reci pient to answ er . (Or , skip to Step 5. while th e call is ri ngin g). 5. Press and relea se the ho okswit ch agai n. The c onfer enc e begi ns. Note Y ou can only incl ude three pa rtici pants in a confer[...]

  • Page 28

    22 OL-208 26-01 Hookflash Hookflash allows you to activate features on your phone by quickly pres sing and releasing the hooks witch button on the phone cr adle rest . Use Hookflash to Activa te Features (Cisco Un ified IP Ph one 6901 onl y) Y ou can us e hookfla sh to: • Answe r a call • T ransfer b etween two ca lls ( when on e call is incomi[...]

  • Page 29

    Calling Features Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 23 Host a Meet Me Conference (Cisco Un ified IP Ph one 6911 onl y) 1. Pres s the Feature button followed by the pr edeterm ined Meet Me number (set up by your system admini strat or). Y ou are conn ected to the confer ence. Join a [...]

  • Page 30

    24 OL-208 26-01 Shared Line s Shared lin es all ow yo u to use o ne phon e num ber for mul tiple phon es. Y ou may have a shared line if you have multipl e phones and want one phone number , share call -handl ing t asks with co-w orkers , or han dle ca lls on be half of a manag er . For example, if you share a line with a coworker: • When a call [...]

  • Page 31

    Calling Features Cisco Unified IP Phone 69 01 and 6911 User Guide for Cisco Unified Communica tions Manager 8.0 (SCCP) 25 Place a Call with a Speed -Dial Butto n (Cisco Un ified IP Ph one 6911 onl y .) (Befor e you can use sp eed-di al buttons on your phone , you mu st set up speed dial on your User Opti ons W eb pages. ) T o place a call, press th[...]

  • Page 32

    26 OL-208 26-01 Swap Between Calls Before Completing a Transfer (Cisco Un ified IP Phone 6911 only .) After you co nnect to the transfe r recipien t—but before you transfer a call to this party—you ca n press the Line button to toggle between the two calls. This all ows you to consult privately with the party on each call before you co mplete t[...]

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    Calling Features Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 27 – Do no t disp lay ca ll co nfirm atio n—If se lect ed, t he W eb D iale r Make C all p age w ill no t disp lay the next tim e W eb Dialer is used. Ca lls wil l automati cally be dialed af ter clic king on a contact from t[...]

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    Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 29 User Op tions User Options Web Pages Y our Cis co Unifi ed IP Phone is a netw ork devi ce that can sh are infor matio n with other ne twork devices in your com pany , including your personal comp uter . Y ou can use yo ur comp uter to sign in [...]

  • Page 36

    30 OL-208 26-01 Device Y ou can mak e changes to your de vice setti ngs on your phone from the User Optio n s web pa ges. Y ou can ma ke ch anges to these device s etting s on your phone : • Line setting s • Speed dials Select a Device From the User Options W eb Pages 1. After you have signed in to your User Options web pages, select User O pti[...]

  • Page 37

    Use r O ptio ns Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 31 Related Topics Call For ward All, page 17 Change the Voic e Messa ge Indicator Setting Per Line 1. Sign in to you r User Option s web pa ge. 2. Select User Options > Devic e . 3. Select a phone fro m the Name drop-do wn menu[...]

  • Page 38

    32 OL-208 26-01 3. Select a phone fro m the Name drop-do wn menu. 4. Select Speed Dials . 5. In the S peed D ial S ettings area, enter a numbe r and lab el for a spee d-dial button on yo ur phone. 6. Select Save . User Settings Y our PI N and passw ord all ow you t o acc ess diff erent featur es a nd serv ices. Use yo ur pas sword t o sign in to yo[...]

  • Page 39

    Use r O ptio ns Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 33 Change the Lang uage for Your User Opti ons Web Pages 1. Sign in to you r User Option s web pa ge. 2. Select User Options > User Setti ngs . 3. In t he Us er L ocal e ar ea, selec t an item fro m the Loca le d rop- dow n lis[...]

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    Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 35 FAQs an d Troubleshoo ting Frequently Aske d Question s Q . When I put a call on hold by pushing the H old button, why doesn’ t pushing the button again resu me the ca ll? A. Th e Hol d but ton is o n ly us ed to put a call o n hold. T o res[...]

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    36 OL-208 26-01 Solution T ry ca lling back again. User Options Proble m: Ca nnot Acces s Use r Opti ons W eb Pa ges Y ou a re una ble to acces s your user options web p ages. Poss ible Cau se Y our pas sword need s to be rese t. Solution See your system administrator .[...]

  • Page 43

    Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 37 Produc t Safety, Secur ity, Acces sibili ty, and Additi onal Informa tion Safety and Per formanc e Inform ation Powe r outage s and othe r devi ces can affec t your Ci sco Uni fied I P Phone . Power Outage Y our ac cessibi lity to eme rgency s[...]

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    38 OL-208 26-01 Additional Information • Y ou can acces s the Cisco websit e at this URL: http:/ /ww w.cisc o.com/ • Cisco Unified IP Phone 6901 a nd 6911 qu ick referen ce car d, q uick sta rt gu ides, and end-us er guide: http:// w ww.cis co.co m/en/US/ products/ps 10326/p roducts_user _guide_list.htm l • Licensi ng informati on: http:// w [...]

  • Page 45

    Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 39 Cisco On e-Year Warr anty Cisco One-Ye ar Limited Ha rdware Warranty Te rms There are speci al terms applicab le to your ha rdware w arranty and various se rvices that you can u se during the wa rranty perio d. Y our formal W arr anty Statemen[...]

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    Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 41 Index A AAP. See a ccessi bility features access plugins 33 audible alert. See alerts, audible audible message indicator. See message indicators Auto Answer, description 17 Auto Barge, description 17 B browser password, change 32 buttons Cisco[...]

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    42 OL-208 26-01 Web Dialer 26 chan ge browser password 32 language user options web pages 33 locale user options web pages 33 check voice mes sages 15 Cisco Unifie d CM User Opti ons. See user options Cisco Unifie d IP Phone 6901 buttons and hardware 3 connections 1 footstand 5 handset rest 6 hookswitch 4, 6 Cisco Unifie d IP Phone 6911 buttons and[...]

  • Page 49

    Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 43 Hold button Cisco Unifie d IP Phone 6901 4 Cisco Unifie d IP Phone 6911 9 hold description 22 hookflash description 22 hookflash, using to set up c onference 20 hookswitch Cisco Unifie d IP Phone 6901 4 K keypad Cisco Unifie d IP Phone 6901 4 [...]

  • Page 50

    44 OL-208 26-01 O Other Pickup, descript ion 18 P password. See brow ser password personali ze voicemail 15 plugins 33 power outage 37 product security 37 programmable feature buttons Cisco Unifie d IP Phone 6911 10 R Redial description 23 redial a number 23 related documentation 37 S safety and performance power outage 37 security, product 37 set [...]

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    Cisco Unified IP Phone 69 01 and 6911 U ser Guide for Cisco Unified Communica t ions Manager 8.0 (SCCP) 45 V visual alert. See alerts, visual voice message s. See message s voicemail. See messages Volume Cisco Unifie d IP Phone 6901 4 Cisco Unifie d IP Phone 6911 10 W Web Dialer MAC address 26 sign in 26 Web Dialer, descripti on 26[...]

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    Americas Headquarters Cisco Systems , Inc. San Jose, CA Asia Pacific Headquarters Cis co System s (USA ) Pt e. Lt d. Singapore Europe Headq uarters Cisco Sys tems In ternati onal BV Amsterdam, Th e Netherlands Cisco h as more t han 200 o ffices wo rldwide . Address es, phone numbe rs, and fax n umber s are list ed on the Cisco W ebsite at www .cisc[...]