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Cisco Systems 6921 manual

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Table of contents for the manual

  • Page 1

    Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 6921, 6941, 6945, and 6961 A dministration Guide f or Cisco Unif ied Communications Manager 8.5 (SCCP and SIP) Text Part Number: OL -23769-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION RE GARDIN G TH E PRODU CTS IN THIS MANU AL A RE SUBJ ECT T O CHAN GE W ITHOUT N OTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDA TIONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUS T TAKE FULL RESPONSI BILITY FOR THEIR APPLICAT ION[...]

  • Page 3

    iii Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 CONTENTS Preface ix Overview ix Audience ix Organization ix Related Documentation x Obtaining Documentation, Obtaining Support, and Security Guid elines xi Document Conventions xi CHAPTER 1 An Overview[...]

  • Page 4

    Contents iv Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Power Outage 2-4 Obtaining Additional Information about Power 2-5 Understanding P hone Configuration Files 2-5 Understanding the Phon e Startup Process 2-7 Adding Phones to the Cisco Unified CM[...]

  • Page 5

    Contents v Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Editing Values 4-3 Network Setup Menu 4-4 IPv4 Setup Menu Options 4-6 Security Configuration Menu 4-9 Trust List Menu 4-9 802.1X Authentication and Status 4-9 CHAPTER 5 Configuring Featur es, Te[...]

  • Page 6

    Contents vi Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Call Statistics Screen 7-8 Security Configuration 7-10 CHAPTER 8 Monitoring the Cisco Un ified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Ac ce[...]

  • Page 7

    Contents vii Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 APPENDIX A Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Ac cess to the User Options Web Pages A-1 How Users Subscri[...]

  • Page 8

    Contents viii Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 APPENDIX G Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 G-1 I NDEX[...]

  • Page 9

    ix Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and S IP) OL-23769-01 Preface Overview Cisco Unified IP Phone 6921, 694 1, 6945, and 6961 Administrat ion Guide for Cisco Unifi ed Communications Manag er 8.5 (SCCP and SIP) provides the informati on you need to understand, [...]

  • Page 10

    x Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Related Documentation For more information abou t Cisco Unified IP Phones or Cisco Unif ied CM, refer to the following publ ications. Cisco Unified IP Phone 6900 Series These publications are availa ble [...]

  • Page 11

    xi Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 • Regulatory Compliance a nd Safety Information for Cisco Unified IP Phones Cisco Unified Communications Manager Administration Related publicat ions are avai lable at the following URL: http://www .c[...]

  • Page 12

    xii Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Note Means reader take note . Notes contain helpful suggestions o r refe rences to material not covered in the publication. Caution Means re a d e r b e c a re f u l . In this situation, you might do s[...]

  • Page 13

    CH A P T E R 1-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 6921, 694 1, 6945, and 6961 pro vide voice communication over an IP network. The Cisco Unifi ed IP Phone functions m[...]

  • Page 14

    1-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unified IP Ph ones 6921, 6941, 6945, and 6961 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-1 shows the main components of the Cisco Unif[...]

  • Page 15

    1-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 5 Conference button Creates a conference call. 6 Hold button Places an active call on hold. 7 Navigation bar and Select butt[...]

  • Page 16

    1-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unified IP Ph ones 6921, 6941, 6945, and 6961 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945. Figur e 1 -2 Cisco Unified IP Phone 6941 [...]

  • Page 17

    1-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 3 Programmable feature buttons Depending on the configuration, programmab le feature buttons provide access to: • Phone li[...]

  • Page 18

    1-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unified IP Ph ones 6921, 6941, 6945, and 6961 13 Volume button Controls the handset, headset , and speakerphone volu me (off-ho ok) and the ringer volume (on -hook). 14 [...]

  • Page 19

    1-7 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-3 sho ws the main components of the Cisco Uni fied IP Phone 6961. Figur e 1 -3 Cisco Unified IP P hone 6961 Ta b l [...]

  • Page 20

    1-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unified IP Ph ones 6921, 6941, 6945, and 6961 6 Hold button Places an active call on hold. 7 Navigation bar and select button The Navigation bar allows you t o scroll th[...]

  • Page 21

    1-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standard and Ci sco networking protocols requ ired for voice commu nicat[...]

  • Page 22

    1-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter What Networking Proto cols are Used? Dynamic Host Configurat ion Protocol (DHCP) DHCP dynamically allocates and assigns an IP address to network devices. DHCP enables you t o connect an IP pho[...]

  • Page 23

    1-11 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter What Networking Protocols are Used? Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) LLDP-MED is an extension of the LLDP standard developed for voice products. The Cisco Unifie[...]

  • Page 24

    1-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961? Related Topics • Understanding Interactions wit h Other Ci sco Unified IP T elephony Pr oducts, page 2-1 • U[...]

  • Page 25

    1-13 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter What Features are Supported on the Ci sco Unified IP Ph one 6921, 6941, and 6961? Feature Overview Cisco Unified IP Phones provide tradi tional telephony functionali ty , such as call forwardi[...]

  • Page 26

    1-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Security Features for Cisco Un ified IP Phones Configuring Network Parameters Using the Cisco Unified IP Phone Y ou can configure parameters such as D HCP , TFTP , and IP setting[...]

  • Page 27

    1-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Security Features for Cisco Unified IP Phones T abl e 1 -5 Cisco Unified IP Phone and Cisco Unified CM Secur ity T o pics T opic Reference Detailed explanat ion of security , inc[...]

  • Page 28

    1-16 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Security Features for Cisco Un ified IP Phones All Cisco Unified IP Phones that suppor t Cisco Unif ied CM use a security profile, wh ich defines whether the phone is nonsecure o[...]

  • Page 29

    1-17 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Security Features for Cisco Unified IP Phones Device authentication Occurs between the Cisco Un ified CM server and the phone when each entity accepts the certificate of the othe[...]

  • Page 30

    1-18 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Security Features for Cisco Un ified IP Phones Related Topics • Understanding Sec urity Profiles, page 1-18 • Identifying Encry pted Phone Calls, page 1-1 8 • Security Rest[...]

  • Page 31

    1-19 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Security Features for Cisco Unified IP Phones In a secure call, a se curity tone pl ays at the beginning of a call to indicate that the other connected phone is also receiving an[...]

  • Page 32

    1-20 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Security Features for Cisco Un ified IP Phones Note Protected calling is supported for con versations betw een two phones. Some features, such as conference calling, shared lines[...]

  • Page 33

    1-21 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authenticati on on Cisco Unified IP Phones These sections provide infor mation about 802.1X suppor t on the Cisco [...]

  • Page 34

    1-22 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Overview of Configuring and In stalling Cisco Unified IP Phones • Configure PC Port—The 802.1X st andard does not take into account the use of V LANs and thus recommends that only a single[...]

  • Page 35

    1-23 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Ph ones The following topi cs provide an overview of procedu res for adding Cisco Uni fied IP Phones to your network : • Configuring [...]

  • Page 36

    1-24 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Overview of Configuring and In stalling Cisco Unified IP Phones Checklist for Configuring the Cis co Unified IP Phones 6921 , 6941, 6945, and 6961 in Cisco Unified CM Ta b l e 1-9 provides an [...]

  • Page 37

    1-25 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Ph ones 4. Add and configure t he phone by completing the required fields in th e Phone Configuration window . Required fields are indi[...]

  • Page 38

    1-26 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Overview of Configuring and In stalling Cisco Unified IP Phones 10. Add user informatio n by configuring requ ired fields. Required fields are indicate d by an asterisk (*); for example, User [...]

  • Page 39

    1-27 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Ph ones Installing Cisco Unified IP Phones After you have added the ph ones to th e Cisco Unified CM database, you can complete the pho[...]

  • Page 40

    1-28 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Overview of Configuring and In stalling Cisco Unified IP Phones 4. If you are configuring the netwo rk settings on the phone, you can set up an IP address for th e phone by either using DHCP o[...]

  • Page 41

    1-29 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Terminology Differences Terminology Differences Ta b l e 1 - 1 1 highlights some of the important dif ferences in terminology t hat is used in these documents: • Cisco Unified IP Phone 6921,[...]

  • Page 42

    1-30 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Terminology Differences[...]

  • Page 43

    CH A P T E R 2-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP ph ones enable you to communicat e by using voice over a dat a network. T o provide this capability , th [...]

  • Page 44

    2-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Interactions with Othe r Cisc o Unified IP Telephony Produc ts Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM Cisco Unified CM is an open and in dust[...]

  • Page 45

    2-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Providing Power to the Cisco Unified IP Phone Y ou can resolve these issues by isolati ng the voice tr affic onto a separate VLAN . The switch port that the phone is connected to wou ld be conf[...]

  • Page 46

    2-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Providing Power to the Cisco Unified IP Phone Power Guidelines Ta b l e 2-1 provides guidelines f or powering the Cisco Unified IP Phone 6921, 6941, and 6961 . Power Outage Y our accessibility [...]

  • Page 47

    2-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Phone Configuration Files Obtaining Additional Information about Power For related information about p ower , refer to the d ocuments shown in Ta b l e 2 - 2 . These documents pro[...]

  • Page 48

    2-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding Phone Configur ation Files If you configure security -related sett ings i n Cisco Unified CM Administration, th e pho ne config urati on file will contain sensitive informatio n. [...]

  • Page 49

    2-7 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the V oIP network, the Ci sco Unified IP Phone 6921, 6941 , and 6961 go through a standard sta[...]

  • Page 50

    2-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Adding Phones to the Cisco Unified CM Database Adding Phones to the Cisco Unified CM Database Before installing the Cisco Unified IP phon e, you mu st choose a met hod fo r addi ng ph ones to t[...]

  • Page 51

    2-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Adding Phones to th e Cisco Unified CM Data base Ta b l e 2-4 provides an overview of these methods for ad ding phones to the Cisco Unified CM database. Adding Phones with Auto-Registration By [...]

  • Page 52

    2-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Adding Phones to the Cisco Unified CM Database Note When you configure the cluster fo r mixed mode through the Cisco CTL cli ent, auto-registration is automatically disabled. Wh en you configu[...]

  • Page 53

    2-11 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Using Cisco Unified IP Phone s with Different Protocols For information about determin ing a MAC address, see the “Determining the MAC Address for a Cisco Unified IP Phone” section on p ag[...]

  • Page 54

    2-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Using Cisco Unified IP Phones with Different Protocols Procedure Step 1 T ake one of these actions: • T o auto-register the phone, set the Auto Regist ration Phone Protocol para meter in Cis[...]

  • Page 55

    2-13 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Determining the MAC Address for a Cisco Unified IP Phone Determining the MAC Address for a Cisco Unified IP Phone Several procedures de scribed in th is manual require you to determine the MAC[...]

  • Page 56

    2-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Determining the MAC Address for a Cisco Unified IP Phone[...]

  • Page 57

    CH A P T E R 3-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 3 Setting Up the Cisco Unified IP Phone This chapter includes t he following topics, which h elp you install the Cisco Unified IP Phone on an IP telephony n etwork: • Before Y ou Begin, [...]

  • Page 58

    3-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unifi ed IP Phones 6921, 6941, 6945, and 6961 Components Note The Cisco Unified IP Phone displays the date and time from Cisco Unified CM. If the Cisco Unified CM server[...]

  • Page 59

    3-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unified IP Phon es 6921, 6941, 6945, and 6961 Components Each port supports 10/100 Mbps half- or full-duplex connect ions to external devices. Cisco Unified IP Phone 694[...]

  • Page 60

    3-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Understanding the Cisco Unifi ed IP Phones 6921, 6941, 6945, and 6961 Components Audio Quality Beyond its ph ysical, mech anical an d technical performance, the audio portion of a headset must [...]

  • Page 61

    3-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Installing the Cisco Unified IP Ph one Installing the Cisco Unified IP Phone Y ou must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 sh[...]

  • Page 62

    3-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Installing the Cisc o Unified IP Phone Figur e 3-1 Cisco Unified IP Pho ne 69 21 and 6941 Cable Conne ctions 192762 2 3 4 5 6 7 1[...]

  • Page 63

    3-7 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Installing the Cisco Unified IP Ph one Figur e 3-2 Cisco Unified IP P hone 6961 Cable Connections 1 DC adaptor port (DC48V) 5 Access port (10/100 PC) connection 2 AC-to-DC power supply (optio n[...]

  • Page 64

    3-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Installing the Cisc o Unified IP Phone Figur e 3-3 Cisco Unified IP P h one 6945 Cable Connections Related Topics • Footstand, page 3-9 • V erifying the Phon e Star tup Process, page 3-14 ?[...]

  • Page 65

    3-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Reducing Power Consu mption on the Phone Reducing Power Consumption on the Phone Y ou can reduce the amount of ener gy that the Cisco Unified IP Ph one 6921, 6941, 6945, and 6961 consumes by sc[...]

  • Page 66

    3-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Footstand Figur e 3-4 Cisco Unified IP Phone 6921 and 6941 1 Footstand slots for a higher viewing angle 2 F ootstand slots for a lower viewi ng angle 1 2 194407[...]

  • Page 67

    3-11 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Footstand Figur e 3-5 Cisco Unified IP P hone 6945 1 Footstand slots for a higher viewing angle 2 F ootstand slots for a lower view ing angle 1 2 199283[...]

  • Page 68

    3-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Footstand Figur e 3-6 Cisco Unified IP Pho ne 6961 1 Footstand slots for a higher viewing angle 2 F ootstand slots for a lower viewi ng angle 194406 1 2 CISCO[...]

  • Page 69

    3-13 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Footstand Higher Viewing Angle 195159[...]

  • Page 70

    3-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Mounting the Phone to the Wall Lower Viewing Angle Mounting the Phone to the Wall Y ou ca n mount the Cisco U nified IP Phon e on the wa ll by using special br ackets available in a Cisco Unif[...]

  • Page 71

    3-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuring Startup N etwork Settings 2. The screen displays the Cisco Systems, Inc., logo screen. 3. These messages appear as the phone starts up. – Phone not registered 4. The home screen [...]

  • Page 72

    3-16 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuring Security on the Cisco Unified IP Phone Before You Begin Make sure that the ap propriate Cisco U nified CM and the Cert ificate Authority Prox y Function (CAPF) security configurat [...]

  • Page 73

    CH A P T E R 4-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many co nfigurable network settings t hat you may need to modify before the phone is functional for[...]

  • Page 74

    4-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuration Menus on th e Cisco Unified IP Phone • IPv4 Setup Menu Op tions, page 4-6 Displaying a Configuration Menu T o display a configurati on menu, perform the following steps. Note Y [...]

  • Page 75

    4-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuration Menus on the Cisco Unified IP Phone • Network Setup Menu, page 4-4 • IPv4 Setup Menu Op tions, page 4-6 Unlocking and Locking Options Y ou can apply a password to the phone so[...]

  • Page 76

    4-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Network Setup Menu Network Setup Menu The Network Setup menu prov ides options for viewin g and making a variety of n etwork settings. Ta b l e 4 - 1 describes these options and, where app lica[...]

  • Page 77

    4-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Network Setup Menu PC VLAN Allows the phone t o inte roperate wit h 3rd part y swit ches that do not support a vo ice VLAN. The Admi n VLAN ID option must be set before yo u can change this opt[...]

  • Page 78

    4-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of t he Network Setup menu. T o reach th e IPv4 Setup menu, select the IPv4 option on the N etwork Setup menu. P[...]

  • Page 79

    4-7 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter IPv4 Setup Menu Op tions Ta b l e 4-2 describes the IPv4 Setup men u options. For information about the keys you can use to edit opt ions, see the “Editing V alues” section on page 4-3 . T [...]

  • Page 80

    4-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter IPv4 Setup Menu Options Related Topics • Displaying a Config uration Menu, page 4-2 • Unlocking and Lock ing Options, page 4-3 • Editing V alues, page 4-3 Alternate TFTP Indicates whether[...]

  • Page 81

    4-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Security Configuration Menu Security Configuration Menu The Security Configuration menu pr ovides information about various secur ity settings. It provides access to the T rust List File scr ee[...]

  • Page 82

    4-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Security Configuration Menu T a ble 4-5 802.1X A uthen tication Set tings Option Description T o Change Device Auth entication Determines whether 802.1X authenticat ion is enable d: • Enable[...]

  • Page 83

    CH A P T E R 5-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 5 Configuring Features, Templates, Services, and Users After you install Ci sco Unified IP Phones in your network, configure thei r network settings, and ad d them to Cisco Unified CM, you[...]

  • Page 84

    5-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne For information about usin g most of th ese features on the ph one, refer to Cisco Unified IP Phone 6921, 6941, and 6961 Us er Guid[...]

  • Page 85

    5-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Audible Message W aiting Indicato r (AMWI) A stutter tone from the handset, headset, or speakerphone indicates that a user has one or[...]

  • Page 86

    5-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Busy Lamp Field (BLF) Pickup Provides enhancements to BLF speed dial. Allo ws you to configure a Direct ory Number (DN) that a user[...]

  • Page 87

    5-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Call forward configurable display Allows you to specify in formation that appears on a phone when a call is forwarded. This informati[...]

  • Page 88

    5-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Caller ID Caller identification such as a phone number , name, or other descriptive text appear on the phone display . For more inf[...]

  • Page 89

    5-7 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Cisco Extension Mobility Cross Cluster Enables a user configured in one cluster to lo g into a Cisco Unified IP Ph one in another c l[...]

  • Page 90

    5-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Directed Call Par k Allows a user to transfer an active call to an available directed call park number that the user dials or speed[...]

  • Page 91

    5-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Fast Dial Service Allows a user to enter a Fast Di al code to place a call. Fast Dial codes can be assigned to phone numbers or Perso[...]

  • Page 92

    5-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Intercom Allows users to pla ce and receive intercom calls using programmable p hone buttons. Y ou can configure intercom line but[...]

  • Page 93

    5-11 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Log out of hunt gro ups Allows users to log out of a h unt group and temporarily block calls from ringing thei r phone when they are[...]

  • Page 94

    5-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Onhook Dialing Allows a user to dial a number wit hout going of f hook. The user can then either pick up the handset or press the [...]

  • Page 95

    5-13 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Reroute Direct Calls to Remote Destination to Enterprise Number Reroutes a direct call to us ers’ mobile phone to the enterprise n[...]

  • Page 96

    5-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Services URL button Allows user s to access services from a programmable butto n rather than by using the Services menu on a phone[...]

  • Page 97

    5-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Join and Direct Transfer Policy Some JT API/T API applications are not compatible with the Jo in and Direct T ransfer feature implem[...]

  • Page 98

    5-16 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuring Cor porate and Personal Directories • T o configure the policy for all phones o n the system, choo se System > Enterpr ise Phone Configurations from Cisco Unified Comm unicati[...]

  • Page 99

    5-17 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Modifying Phone Button Temp lates • Personal Address Book ( P AB) • Speed Dials • Address Book Synchronization T ool (T ABSynch) Users can access Personal Director y features by these me[...]

  • Page 100

    5-18 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Modifying Phone Button Templates Modifying a Phone Button Template for Personal Address Book or Speed Dials Y ou can modify a phone button template to associate a service URL with a line butto[...]

  • Page 101

    5-19 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuring Softkey Templa tes Step 3 Select the phone model. Step 4 Click Copy , enter a name for t he new template, and then click Save . The Phone Button T emplate Con figuration window ope[...]

  • Page 102

    5-20 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuring Softkey Templates T abl e 5-2 Configurable Softk eys Feature Configurable Softkey s in the Softkey T emplate Configuration Supported as a softkey on Cisco Unified IP Phone 6921, 69[...]

  • Page 103

    5-21 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Setting Up Services Setting Up Services Y ou can give users a ccess to Cisco Unified IP Phon e Services on the Cisco Unified IP Phone 6921, 6941, and 6961. Y ou can also assign a bu tton or a [...]

  • Page 104

    5-22 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Adding Users to Cisco Un ified Communications Manager Adding Users to Cisco Unified Communications Manager Adding user s to Cisco Unified Commun ications Ma nager al lows you to display and m [...]

  • Page 105

    5-23 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Managing the User Options Web Pages Procedure Step 1 From Cisco Unified C ommun ications Manager Administration, ch oose User Management > User Groups . The Find and List Users window displ[...]

  • Page 106

    5-24 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Managing the User Options Web Pages Make sure to provid e end users with the following in formation about th e User Options web pages: The URL required to access the application. This URL is: [...]

  • Page 107

    5-25 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuring the Phone to Suppo rt Call Waiting Configuring the Phone to Support Call Waiting The Cisco Unified IP phones 6 921, 6941, 6945, and 6961 sup port one call per line. Ci sco Unified [...]

  • Page 108

    5-26 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuring the Phone to Support Call Waiting[...]

  • Page 109

    CH A P T E R 6-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 6 Customizing the Cisco Unified IP Phone This chapter expl ains how yo u customize config urat ion files an d phone ring sou nds, and how to d isable the phone screen to conserve power . R[...]

  • Page 110

    6-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Creating Custom Phon e Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ri n g types that are i mplemented in hardware: Ch irp1 and Chirp2. Cisco Unified Comm[...]

  • Page 111

    6-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Creating Custom Phone Ring s PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following req uirements for proper pl ayback on Cisco Unified IP Phones: • R[...]

  • Page 112

    6-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Configuring the Idle Displa y Configuring the Idle Display Y ou can specify an idle display (text o nly; text-file si ze should not exceed 1M by tes) that appears on the phone LCD scr een. The [...]

  • Page 113

    6-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Automatically Disabling the Ci sco Un ified IP Phone Backlight Ta b l e 6 - 1 explains the Cisco Unified Communicat ions Mana ger Administration fi elds that control when the backlight tur ns o[...]

  • Page 114

    6-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Automatically Disab ling the Cisco Unified IP Phone Backlight[...]

  • Page 115

    CH A P T E R 7-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 7 Viewing Model Information, Status, and Statistics on the Ci sco Unified IP Phone This chapter describes how to use the follow ing menus on the Cisco Unified IP phones 6921, 6941, 694 5, [...]

  • Page 116

    7-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu Status Menu T o display the Status menu, press the Applications button and then select Administrator Settings > St a t u s . T o exit the Status menu, p ress the Back softkey . T[...]

  • Page 117

    7-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu T o display the Status Messa ge s screen, follow these steps: Procedure Step 1 Press the Applications button. Step 2 Select Admin Settings . Step 3 Select St a t u s . Step 4 Select[...]

  • Page 118

    7-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve themselves when the network load reduces. • No network connectivity b etween the DHCP ser[...]

  • Page 119

    7-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu File not found The phone cannot locate, on the TFTP server , the phone load file that is specified in the phone con figuration file. From Cisco Unif ied Operatin g System Administra[...]

  • Page 120

    7-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu Network Statistics Screen The Network Statistics screen displa ys information abou t the phone and network perform ance. Ta b l e 7-3 describes the inform ation that appears in this[...]

  • Page 121

    7-7 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu Step 4 Select St a t u s > Network S tatistics. T o reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey . T o exit the N etwork S tatistics[...]

  • Page 122

    7-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu Call Statistics Screen Y ou can ac cess the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call. Note Y ou can als[...]

  • Page 123

    7-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu T o display the Call S tatistics screen for information about the latest voice st ream, follow these steps: Procedure Step 1 Press the Applications button. Step 2 Select Admin Setti[...]

  • Page 124

    7-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu Security Configuration T o display the Security Conf igur ation screen, follow these steps. Procedure Step 1 Press the Applications button. Step 2 Select Admin Settings . Step 3 Se[...]

  • Page 125

    7-11 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu The Security Configuration sc reen displays these items. T abl e 7 -5 Secur ity Configuration It ems f o r the Cisco Unified Phone 690 0 Ser i es Item Description Security Mode Dis[...]

  • Page 126

    7-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Status Menu[...]

  • Page 127

    CH A P T E R 8-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Pho ne has a web page from which you can view a vari ety of information about the phone, includi ng: • Device infor[...]

  • Page 128

    8-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o access the web page for a Cisco Unified IP Phone, perform t hese steps. If you cannot access the web p age, it may be d[...]

  • Page 129

    8-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Disabling and Enab ling Web Page Access • St r e a m i n g St a t i s t i c s —Includes the following hyperlink: – St r e a m 1 —Displays a variety of streaming statis tics. For more in[...]

  • Page 130

    8-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Network Setup Network Setup The Network Setup on a pho ne’ s web page displays network setup information and inf ormation about other phone settings . Ta b l e 8 - 2 describes these items. Y [...]

  • Page 131

    8-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Network Setup Subnet Mask Subnet mask used by the p hone. TFTP Server 1 Primary T rivial File T ransfer Protocol (TFTP) server used by the phone. TFTP Server 2 Backup T rivial File T ransfer Pr[...]

  • Page 132

    8-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Network Setup Authentication URL URL that the p h one uses to validate requests made to the phone web serv er . Automatic Port Synchronization Indicates if the phone is enabled to synchronize t[...]

  • Page 133

    8-7 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Network Statistics Network Statistics The following network stati stics hyperlinks on a phone’ s web page provide info rmation about network traffic on the phone. T o disp lay a network stati[...]

  • Page 134

    8-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Network Statistics • Network—Displays info rmation about network traf fic to and from the network port (10/100 SW) on the phone. Ta b l e 8-4 describes the items in this area. T able 8-3 Et[...]

  • Page 135

    8-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Device Logs Device Logs The following device log s hyperlinks on a pho ne’ s web page provide information you can use t o help monitor and tr oubleshoot the phon e. T o access a d evi ce log [...]

  • Page 136

    8-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Streaming Statistics T able 8-5 Streaming Statistics Area It ems Item Description Remote Address IP address and UDP port o f the destination of t he stream. Local Address IP ad dress and UPD p[...]

  • Page 137

    8-11 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Streaming Statistics Max Jitter Maximum value of instantaneous jitter , in milliseconds. Sender Size R TP packet size, in millis econds, for the transmitted stream. Sender Reports Received 1 N[...]

  • Page 138

    8-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Streaming Statistics Related Topics • “Configuring Settings o n the Cisco Unified IP Phone” chapter[...]

  • Page 139

    CH A P T E R 9-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 9 Troubleshooting and Maintenance This chapter provi des information that can assist you in t roubleshooting problems with y our Cisco Unified IP Phone or wit h your IP telephony network. [...]

  • Page 140

    9-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phon e into the network p ort, the phone shoul[...]

  • Page 141

    9-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Resolving Startup Problems • V erifying DNS Settings, page 9-4 • Cisco CallMa nager a nd TFTP Services Are Not Runn ing, pa ge 9-4 • Creating a New Configuration Fil e, page 9-4 • Check[...]

  • Page 142

    9-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Resolving Startup Problems If you are u sing DHCP , check the IP addresses di stributed by your DHCP server . Refer to the Understanding and T r oubleshooting DHCP in Catalyst Switch or Enterpr[...]

  • Page 143

    9-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Resolving Startup Problems Procedure Step 1 From Cisco Unified Com munications Manager , choose Device > Phone > Find to locate the phone experiencing problems. Step 2 Choose Delete to re[...]

  • Page 144

    9-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Cisco Unified IP Phone Resets U nexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during cal ls or while idle on their desk, you shou ld inv[...]

  • Page 145

    9-7 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Cisco Unified IP Phone Re sets Unexpectedly Checking Static IP Address Settings If the phone has been assigned a static IP address, veri fy that you have entere d the correct settings. See the [...]

  • Page 146

    9-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Troubleshooting Cisco Unified IP Phone Security Step 4 From Cisco Unified Com munications Manager , choose System > Server and verify that the server is referred to by its IP address and not[...]

  • Page 147

    9-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter General Troubleshooting T ips General Troubleshooting Tips Ta b l e 9 - 2 provides general troubleshootin g inform ation fo r the Cisco Unified IP Phone. 802.1X Enabled on Phone but Not Authent[...]

  • Page 148

    9-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter General Troubleshooting Tips T abl e 9-2 Cisco Unified IP Phone T roublesh ooting Summary Explanation Connecting a Cisco Unifie d IP Phone to another Cisco Unified IP Phone/ Cisco does not sup[...]

  • Page 149

    9-11 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter General Troubleshooting T ips Sound sample mismatch between the phone and another devi ce. The RxSi ze and the TxSize statistics sh ow the size of the voi ce packets that are being used in a c[...]

  • Page 150

    9-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Resetting or Restoring the Cisco Unified I P Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unif ied IP Phone: • P[...]

  • Page 151

    9-13 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Monitoring the Voice Quality of Calls Procedure Step 1 While pow ering up the phone, press and hol d # . Step 2 When the lig ht on the mute button and hand set light strip tur ns off an d all [...]

  • Page 152

    9-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Monitoring the Voice Quality of Calls Troubleshooting Tips When you observe significant and pers istent changes to metrics, use Ta b l e 9 - 4 for gene ral troubleshooting i nformation. Note V[...]

  • Page 153

    9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Where to Go for More Troublesho oting Information • G .728/iLBC: 3.9 MOS LQK • G729A/AB: 3.7 MOS LQK Note • Cisco V oice T ransmission Quality (CVTQ) does not support wid eband (7 kHz) s[...]

  • Page 154

    9-16 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Chapter Cleaning the Cisco Un ified IP Phone[...]

  • Page 155

    A-1 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the primary source of in format ion for Cisco Unified IP Phone users in your network or compan[...]

  • Page 156

    A-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix How Users Subscribe to Services and Configure Phone Features How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activ ities by using th e Cisco Uni[...]

  • Page 157

    A-3 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can configure personal dir ectory entries on the Cisco Unified IP Phone. T o configu re a pe[...]

  • Page 158

    A-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix How Users Configure Per sonal Directory Entrie s Step 9 T o complete the p rocess, follow the steps in the “Conf iguring the Synchr oni zer” section on page A-4 . Configuring the Synchroni[...]

  • Page 159

    B-1 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 APPENDIX B Supporting International Users T ranslated and localized versions of the Cisco Unif ied IP Phones a re availabl e in se veral languages. If you are supporting Cisco Un ified IP Phones in a n[...]

  • Page 160

    B-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Support for Inter national Call Logging[...]

  • Page 161

    C-1 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 APPENDIX C Technical Specifications The following sections describe the techni cal specifi cations for t he Cisco Unified IP Phone 6921, 6941, and 6961. • Physical and Operating Environment Specifica[...]

  • Page 162

    C-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/10 0BaseT connection (labeled 10/1 00 SW on the Cisco Un[...]

  • Page 163

    C-3 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Network and Access Por t Pinouts Access Port Connector Ta b l e C-3 describes the access port connector pinouts. T abl e C-3 A ccess P or t Connect or Pinouts Pin Number Function 1B I _ D B + [...]

  • Page 164

    C-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Network and Access Po rt Pinouts[...]

  • Page 165

    D-1 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 APPENDIX D Basic Phone Administration Steps This appendix prov ides minimum, basic configurat ion steps for you to do the follo wing: • Add a new user to Cisco Unified CM A dministration • Configur[...]

  • Page 166

    D-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Adding a User to Cisco Unified CM Adding a User to Cisco Unified CM This section describes steps for addi ng a user to Cisco Unified CM. Follow one of th e procedures in this section, dependin[...]

  • Page 167

    D-3 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Configuring the Phone – Password and Confirm Passw ord—Enter five or more alphanumeric or special characters for the end user password. Y ou may use the following speci a l characters: =, [...]

  • Page 168

    D-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Configuring the Phone Note Device Pools are defined on th e Device Pool Configur ation window of Ci sco Unified Communications Server Administration ( System > Device Pool) . – Phone Butt[...]

  • Page 169

    D-5 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Configuring the Phone Step 2 Configure lin e settings: a. On the Phone Config uration window , click Line 1 on the left pane of t he window . The Directory Number Configuration wind ow appears[...]

  • Page 170

    D-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Performing Final End User Configuration Steps k. Associate the user with the device: – Choose User Management > End User . – Use the search boxes and the Find button t o locate the user[...]

  • Page 171

    E-1 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 APPENDIX E Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 This appendix contain s information on installing the wall mount for use with the Cisco Unified IP Ph[...]

  • Page 172

    E-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Before Yo u Begin Before You Begin Y ou will need these tools to install t he bracket: • #1 and #2 Phillip s-head screwdrivers • Level Y ou must also install an Ethernet jack for the telep[...]

  • Page 173

    E-3 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Installing the Bracket Figur e E-2 Mounting the W all Brac k e t Level wall bracket on wall Mark mounting holes through bracket on wall 274936 A B C D Insert anchors into wall Screw bracket to[...]

  • Page 174

    E-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Installing the Bracket Step 2 Attach the pho ne bracket to the IP phone ( Figur e E-3 ). a. Detach the handset cord (and headset cord, if ther e is a headset), power c ord, and any other attac[...]

  • Page 175

    E-5 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Installing the Bracket Figur e E-4 Pre par ing the Handset Hook Step 4 Attach the Et hernet cable to the 10/10 0 SW network port and wall jack. If you are connecting a netw ork device (such as[...]

  • Page 176

    E-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Installing the Bracket Figur e E-5 Attaching the Cables Step 5 Attach the ph one to the wall brack et by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. [...]

  • Page 177

    E-7 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Installing the Bracket Figur e E-6 Attaching the Phone to the W all Brack et 275668[...]

  • Page 178

    E-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Installing the Bracket[...]

  • Page 179

    F-1 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount This appendix contain s information on installing the fo llowing product: • ADA Non-Lockable W all Mount Kit for 6900 Series: Installed on th[...]

  • Page 180

    F-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix ADA Non-Lo ckable Wall Mo unt Kit for 6900 Seri es The following figu re shows the phone with the w all mount kit from the side. Figur e F-2 Side V iew of AD A Non-Loc kable W all Mount Kit In[...]

  • Page 181

    F-3 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix ADA Non-Lockable Wall Mo unt Kit for 6900 Series • One phone bracket • One wall bracket • Four #8-18 x 1.25-inch P hillips-head screws with four an chors • T wo M2.5 x 6 mm machine scr[...]

  • Page 182

    F-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix ADA Non-Lo ckable Wall Mo unt Kit for 6900 Seri es Figur e F-4 Mount the W all Br ack et Step 2 Attach the pho ne bracket to the IP phone. a. Detach the handset cord (and headset cord, if ther[...]

  • Page 183

    F-5 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix ADA Non-Lockable Wall Mo unt Kit for 6900 Series Figur e F-5 At tach Ph one Brac k et Step 3 Attach the cables. a. Attach the Ethernet cabl e to the 10/100 SW netwo rk port and wall jack. b. ([...]

  • Page 184

    F-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix ADA Non-Lo ckable Wall Mo unt Kit for 6900 Seri es Figur e F-6 Attac h Cables Step 4 Attach the ph one to the wall brack et by inserting the tabs on the top of the phone bracket into the slots[...]

  • Page 185

    F-7 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix ADA Non-Lockable Wall Mo unt Kit for 6900 Series Figur e F- 7 T ab L oc a t io n T o remove the phone and mounting plate from the wall b racket, you must disengage t hese tabs. Before You Begi[...]

  • Page 186

    F-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix ADA Non-Lo ckable Wall Mo unt Kit for 6900 Seri es Figur e F-8 Dis enga ge ta bs 3 45760[...]

  • Page 187

    G-1 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 APPENDIX G Feature Support by Protocol for the Cisco Unified IP Phone 6921, 694 1, 6945, and 6961 This appendix pro vides information about feat ure su pport for th e Cisco Unified IP Phones 6921, 6941[...]

  • Page 188

    G-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Busy Lamp Field (BLF) Pickup Supported Supported Advanced Call Handling—U sing BLF to Determine a Line State Call Back Supported Supported Basic Call Handling—Placing a Call: Additi onal O[...]

  • Page 189

    G-3 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Configurab le Call Forward Display Supported Supp orted Direct T ransfer Supported Supported Directed Call Par k Supported Supported Advanced Call Handling—S toring an d Receiving Parked Cal[...]

  • Page 190

    G-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Gu ide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Appendix Private Line Automated Ringdown (PLAR) Supported Supported Programmable Feature Buttons Supported Supported Feature descriptions th roughout phone guide Quality Rep orting T o ol (QR T) Suppor[...]

  • Page 191

    IN-1 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 INDEX Numerics 802.1X authentication server 1-21 authenticator 1-21 network component s 1-21 supplicant 1-21 Troubleshootin g 9-9 802.1X Authenticati on menu about 4-9 EAP-MD5 Device ID 4-10 Realm 4-1[...]

  • Page 192

    Index IN-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 C call security interactions 1-20 Call Back 5-4, G-2 call back G-2 call display rest rictions 5-4, G-2 caller ID 5-6, G-2 caller ID blocking G-2 caller id blocking 5-6 call forward 5-4 all breako[...]

  • Page 193

    Index IN-3 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 encrypted 1-17 modifying 6-1 overview 2-5 XmlDefault.cnf.xml 2-5 configuring LDAP directories 5-16 overview 1-22 personal directo ries 5-16 phone bu tton te mplate s 5-17 softkey templates 5-19 [...]

  • Page 194

    Index IN-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 F fast dials address book 5-18 fast dial service 5-9, G-3 feature buttons applications 1-6, 1-8 conference 1-5, 1-7 contacts 1-6, 1-9 headset 1-5, 1-8 hold 1-5, 1-8 messages 1-6, 1-8 mute 1-5, 1-[...]

  • Page 195

    Index IN-5 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 pickup G-2 privacy G-3 Private Line Automated Ringdown (P LAR) G-4 programmable feat ure buttons G-4 Quality Reporting Tool (QRT) G-4 redial G-4 ring setting G-4 secure conference G-4 Services U[...]

  • Page 196

    Index IN-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 IP address, troubleshooting 9-3 IPv4 Configuration 4-4 J join 5-10, G-3 join across lines G-3 Join and Dir ect Transfer Policy 5-15 K keypad, descri ption of 1-3, 1-5, 1-8 L LDAP directo ries, us[...]

  • Page 197

    Index IN-7 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 Network Configu ration web page 8-2, 8-4 network connections, access p ort 3-3 network connectivi ty, verifying 9-3 networki ng protoco l BootP 1-9 CAST 1-9 CDP 1-9 DHCP 1-10 HTTP 1-10 IP 1-10 R[...]

  • Page 198

    Index IN-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 description 1-19 Protected Calls 1-19 Q Quality Repo rting Tool (QR T) 5-12, G-4 R Real-Time Control Proto col See RTCP Real-Time Transport Prot ocol See RTP redial 5-12, G-4 remote port configur[...]

  • Page 199

    Index IN-9 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 SRST 8-5 SRTP 1-11 standard (ad hoc) conference 5-7 startup problems 9-1 startup process accessing TFTP server 2-7 configuring VL AN 2-7 contacting Cisco Uni fied Com munica tions Manager 2-8 lo[...]

  • Page 200

    Index IN-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 monitoring and recording 5-14 music-on-hold 5-11 mute 5-11 other group pi ckup 5-12 plus dialing 5-12 privacy 5-12 programmable lin e keys 5-12 redial 5-12 remote port configuratio n 5-13 ring s[...]

  • Page 201

    Index IN-11 Cisco Unified IP Phone 6921, 6941, 6 945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01 native, for data traffic 2-3 verifying 9-7 VLAN, interaction with 2-2 voice mail G-4 voice messaging system 5-15 voice messaging system, accessing A-2 voice VLAN 2-3 volume button , description[...]

  • Page 202

    Index IN-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and S IP) OL-23769-01[...]