Cisco Systems 7921G manual

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Softkey De finitions AbbrDial Dial using a speed dial index number Barge Add yourself to a cal l on a shar ed lin e Call Back R eceive notific ation when a busy ext ensi on beco mes availabl e CFwdA ll Set up/cancel call f orwarding Conf Lis t V iew co nference participants Conf rn Creat e a conference call DirT rfr T ransfer two calls to each othe[...]

Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 v Contents Getting Started 1 Usin g this Guide 1 Findin g Ad ditio nal In form ation 2 Safety and Perf ormanc e Info rmation 2 Cisco Pr oduct Securi ty Overvi ew 6 Acce ssibili ty Fea tur es 6 Connecti ng Your Phone 7 Instal ling or Re movi ng t he Ph on[...]

vi OL-161 31-01 Underst andi ng Out-of- Range Alerts 29 Underst andi ng Feat ure Avail abil ity 30 Cleani ng t he Ph one 30 Basic Ca ll Handling 31 Placi ng a Call—Basic Op tions 31 Placin g a Call— Add itiona l Opt ions 33 Answeri ng a Call 35 Ending a Call 36 Using Hol d and Res ume 36 Using Mute 38 Switc hing Be tween Multipl e Calls 38 Tran[...]

Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 vii Underst andi ng Barge Feat ures 55 Using Bar ge Features 55 Preven ting Others fro m Viewing or Join ing a Share d-Line Call 56 Using BLF to Deter mine a Li ne Stat e 56 Making and Receiv ing Sec ure Call s 57 Tracin g Su spicio us Ca lls 59 Priori t[...]

viii O L-161 31-01 Acce ssi ng Voi ce M essa ges 81 Accessing Your User Opt ions Web Pages 82 Cisco Uni fie d CallMa nager Rel ease 4. 3 and Lat er User Opti ons Web Pa ges 82 Loggi ng I n to th e Us er Op tion s We b Page s 82 Subsc ribin g to P hone S ervic es 83 Cisco Unifi ed C omm unica tion s Ma nager Rele ase 5.1 an d L ater U ser O ption s [...]

Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 1 Getti ng Started Using this Guide This guide p rovides you with an overview of the features available on your phone. Y ou can re ad it compl etely for a soli d un derst andin g of y our p hone c a pabilities, or refer to the table be low for pointer s [...]

2 OL-161 31-01 Finding Additiona l Inf ormation Y ou can access the mo st cur rent Cisco documentation on the W orld W ide W eb at this U RL: http:// w ww.cis co.co m/en/US /pr oduct s/hw/p hones/ ps379/ts d_products_ supp ort_se ries_ home. html Y ou can access the Cisco website at this URL: http:/ /ww w.cisc o.com/ Inte rnatio nal Ci sco website [...]

Getting Started Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 3 Wa r ni n g V oi ce over IP (V oIP) s ervice and the emergency calling service do not function if power fails or is disrupted. After power is rest ored, you might have to reset or reconfigure equipment to regain access to V oIP and the [...]

4 OL-161 31-01 Wa r ni n g Do not dispose of the battery pack in fire or water . The battery may explode if placed in a fire. Caution T he bat tery pack i s inten ded fo r use only with this devic e. Caution Do not disas semb le, cru sh, punc ture , or inci nerat e the batte ry pack . Caution T o a void risk of fir e, bur ns, or da mage to your bat[...]

Getting Started Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 5 Caution Use only the Cisco power supply that is compat ible with your phone. T o order your power supply , contact your local dealer and refer to th e following list of Cisco part numbers: Australia —CP-PWR-792 1G-AU= Central Eu rope?[...]

6 OL-161 31-01 • Shorten the length of th e extern al device c a ble. • Apply fe rrites or othe r such devices on the cables for the e xternal d evice. Cisco ca nnot guar antee the per forman ce of the system becaus e Cisco has no control ov er the qu ality of exte rnal de vices, c ables, a nd co nnecto rs. The system will perf orm adeq uatel y[...]

Connecting Y our Ph one Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 7 Connec ting Your P hone Y our sy stem ad minis trator will c onfigure yo ur new Cisco Unifi ed W irele ss IP Phone t o connect to the corpo rate wirel ess netwo rk and the IP tele phony ne twork. A rechar geable Lith ium ion bat[...]

8 OL-161 31-01 Charging the Phone Batt ery Y ou can ch arge the b attery in y our w ireless IP ph one by co nnecting the AC power supply or the US B cable to your phon e. For mo re infor mation , see thes e sectio ns: • Using the AC Power Suppl y to Charge the Battery, page 9 • Usin g the US B Ca ble an d USB P ort on the PC to Charge the Batte[...]

Connecting Y our Ph one Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 9 Note Y ou can also charge your battery by using a desktop charger or a mul ti-charger . For more inform ation, see the Cisco Uni fied Wir eless IP Pho ne 7921 G Accesso ry Guide . Using the AC Powe r Supply to Charge the Battery[...]

10 OL-161 31-01 T o charge t he batter y in the ph one u sing the AC power suppl y , use t h is dia gra m: 1 AC plug adap ter—Ins ert th e AC p lug ada pter in to the slot o n the power supply . 2 AC powe r supp ly—Ins ert into an AC ou tlet. 3 Phone co nnector on AC p ower sup ply ca ble—In sert into th e connecto r sl ot at bott om of phone[...]

Connecting Y our Ph one Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 11 Using the USB Cable and USB Port on the PC to Charge the Battery Y ou can char ge the batte ry in the phone by conne cting you r phone w ith a USB ca ble to a USB port o n your P C. Charging ta kes longer when you us e the US B[...]

12 OL-161 31-01 Powering On the Phone After ch arging the battery , you mus t powe r on th e phone to ma ke an d rec eive cal ls. Tip Y our idle p hone sc reen can turn of f after a time int erval. T o alert you that the phone i s stil l powered on and connected to the wireless n etwork when using battery power , the indi cator ligh t blinks green [...]

Connecting Y our Ph one Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 13 Setting Use rname an d Passwords When p owering on your p h one for the first time, in some networ ks, yo u might need to set you r user name and passw ord to ac cess th e wirel ess netw ork . Ask y our syste m adminis trator f[...]

14 OL-161 31-01 Registering with TAPS After y our pho ne is con necte d to the w irele ss LAN net work, your sys tem admi nistr ator might as k you to auto-r egister your phone using T A PS (T ool for Au to-Register ed Phon es Support). T APS might be used for a new phone o r to re plac e an exi sting phone . T o register with T APS, enter the T AP[...]

Connecting Y our Ph one Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 15 deployed , there is not a singl e “best” sol ution that is optima l for all e nvironme nts. Cisco r ecomme nds that cus tomer s test the headset s that w ork best i n their e nviron ment befo re dep loying a l arge numb er [...]

16 OL-161 31-01 Securing the Ph one with a Lock Set and Cable Lock Y ou can s ecure th e Cisco Unifie d Wireles s IP Phone 7921G to a des k top by order ing the lock set from Cisco . For more informat ion, re fer to the Ci sco Unified Wir eless IP Pho ne 7921 G Accesso ry Guide . T o install the lock se t, use the diagr am and follo w these step s:[...]

Connecting Y our Ph one Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 17 Y ou can se cure you r Cis co Uni fied W ire less IP Phon e 7921G Desktop Charger by us ing a la ptop cabl e lock. The loc k con nects to the secu rity s lot on the s ide of the des ktop cha rger , and the cable can be secured [...]

18 OL-161 31-01 An Over view of Your Pho ne Yo u r C i s c o Unified Wi reless IP Phone 7921G is a full-featur e telepho ne that provi des voic e communication over the same wireless LAN that your comput er uses, allowing you to place and receiv e phon e calls, put c a lls o n ho ld, tra nsfer c alls, make conferen ce calls, and so on. In add ition[...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 19 Understanding Butto ns and Ha rdware Y ou can use the grap hic belo w to identify but tons and hardwar e on your phone. 1 Indicator light (LED) Provides thes e indica tions: • Sol id red— Pho ne is co nnec ted t o AC pow[...]

20 OL-161 31-01 2 Headse t port Port for plugging i n a headset or ear bud. 3 Speake r button T oggle s the sp eaker mo de on or off for the phon e. 4 Right softkey button Activates the Option s menu for acces s to the list o f softkeys. So metimes displays a softkey label. 5 Navigation button Accesses these menus and li sts from the ma in sc reen [...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 21 10 Asterisk (*) key T oggles between Ring and V ibrate mode. Allows you to enter these special characters when you are enter ing tex t: * + - / = : ; 11 Keypad Allows you to dia l nu mbers, enter letters , a nd choo se men[...]

22 OL-161 31-01 Understan ding Phone Screen Fea tures Becaus e the Cisco Unified Wirele ss IP Phon e 7921G ha s onl y two so ftke ys, the Opti ons soft key displa ys the list of available featur e options for the phone. The features in the Options lis t change depe nding on whethe r the phon e is idle or in an ac tive call . This is w hat yo ur mai[...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 23 1 Phone Status lin e Displays these icons (if active) and your directo ry number: Battery charge icon—Sho ws the level of charge in battery Ba ttery remova l icon —Sho ws the batte ry is rem oved or is not re cogni zed S[...]

24 OL-161 31-01 Understanding the Home Screen D isplay The h ome scr een i s the displ ay on your phon e scree n when it is i dle. A home screen can be th e main pho ne sc reen or Li ne V iew . Y our syst em ad ministra tor dete rmines how the home scr een is displ ayed on y our phone . Home Screen wi th Main Phone Screen Displayed This is a home s[...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 25 Home Screen in Lin e View This is a home screen in Li ve V iew . T o access th e main phone scre en, press . Understa nding Fea ture Bu ttons and Menus From the main phone scr een, you can use the Navig ation butto n to acce[...]

26 OL-161 31-01 Accessing the Help System on Your Phone Y our pho ne prov ides a n onl ine help sy stem. H elp to pics a ppear on th e scree n. Sel ect a me nu o ption D o one of t hes e ac tions : • Press the ke ypad nu mber key for the item. • Scroll to highlight the item, and then pre ss the button (center of the navigation button). Go bac k[...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 27 Using Phone B uttons The phon e keypa d and button s provid e these sh ortcu t s t o freq uently used fu ncti ons. Understanding Lines vs. Calls T o a void confusi on about li nes and call s, refe r to these desc riptions: ?[...]

28 OL-161 31-01 Understanding Line and Call Icon s This is wh at you r main phone scree n loo ks lik e with two ac tive ca lls, one on hold (23827 ) and another connect ed (3956933). Y ou r phon e dis plays t hese ic ons to help you dete rmin e the li ne and ca ll stat e. 1 Phone Status lin e Icons a nd you r di recto ry numbe r 2 Call Ac tivity a [...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 29 Understand ing Out-of- Range Aler ts Y our sy stem a dmini strator can confi gure yo ur phone to send you a n au dible alert (beep) when y ou are out of range of the w irele ss netw ork . When y ou hea r the al ert, this ico[...]

30 OL-161 31-01 Understanding Feature Availability The op eration of your Cisco U nified Wi rele ss IP Phon e 7921G an d the features available to you may vary , d epending on the c all processi ng agent used by your comp any and also on how your co mpany’ s phone supp ort tea m has config ured y our ph one system. T here fore, s ome o f the feat[...]

Basic Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 31 Basic C all Ha ndlin g Y ou can perfo rm basic ca ll-han dling ta sks usi ng a range of fea tures an d servi ces. Fe ature avai lability can vary; se e your sy stem admin istrato r for more in formatio n. Placing a Call—Basic Opt[...]

32 OL-161 31-01 Tips • When you start to dial a number , your phone tries to anticipate the number you are dialing by displa ying matchi ng num bers fro m your P laced Ca lls lo g. This is call ed Auto D ial. T o call a numbe r displ ayed wi th Auto Dial, scroll to th e num ber and pr ess . • If you make a mistake while dialing, press << [...]

Basic Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 33 • If partie s on a call he a r a beep ton e, the call mi g ht be mo nitore d or recor ded. Ask yo ur sys tem admini strator for more infor mation. • If you hear a beep tone from your ph one, you might be out of ra nge of the w [...]

34 OL-161 31-01 Dial from a corporate direct ory o n your phone 1. Choose > Directory Services > Corp orate Di rectory (name can vary). 2. Use your keypad to enter a name. 3. Press Option s > Submi t . 4. Press the nu mber key for the lis ting or scroll to a listing. 5. Press Dial or . Directory Dialing, page 73 Use Call Back to rece ive n[...]

Basic Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 35 Answer ing a Call Y ou can answer a call by using several options, if they are available on your phone. Place a call using your Ext ensio n Mobil ity pr ofile 1. Choose > EM Service (name can var y). 2. Enter log in infor mation[...]

36 OL-161 31-01 Tips • T o use any bu tton to answer a call , see Changing Keypad Settings, page 69 . • Y ou can answer a n incomin g call even when the keypa d is locked. • If you were using an application or service befor e you answered an incoming call, your application or s ervice will resume after you en d th e call . Ending a Call T o e[...]

Basic Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 37 If the Hold Reversion feature is enabled for your pho ne, calls that you leave on hold will revert b ack to ringing on your ph one after a certain len gth of time. T hese “rever ting” ca lls re main on ho ld until you resu me t[...]

38 OL-161 31-01 Using Mute With Mute enabled, y ou can h ear oth er par ties o n a call, but the y cann ot hear yo u. Y ou can use Mute with the phon e or a headset. Switching Betwee n Multiple Calls Y ou can switch be tween multiple call s on one or mor e lines. If the ca ll that you want to switch to is not a utomatic ally hi ghlighted on the pho[...]

Basic Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 39 Tips • If on -hoo k tra nsfer is en able d on your phon e, yo u ca n eit her di sconn ect t o co mple te the tra nsfer , or ch oose Opti ons > T r nsfer and then dis conne ct. • If on-h ook tra nsfer is not enabled o n your [...]

40 OL-161 31-01 Forwardin g Calls to Another Number When en abled by your sys tem adm inistr ator , you c an use these c all forwardin g fe atures to redirect incomi ng calls from you r phone to an other nu mber: • Uncond itional call forwa rding (Ca ll F orward All)— Applies to all calls tha t you receive. • Conditi onal call forward ing (Ca[...]

Basic Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 41 • Y our sys tem administrator can enable a call forward overr ide feature that allows the person receiving your forwar ded calls to reach you. With override enabled, a call placed from the targ et phone to y our phone is not forw[...]

42 OL-161 31-01 Making Con ference Calls Y our Cis co Un ified IP Ph one al lows yo u to talk simu ltaneou sly w ith mu ltiple parti es i n a confer ence call . Using Confe rence Featu res Y ou can create a confer ence in various ways, dependi ng on you r needs and the fea tures tha t are available on your phone: • Conf erence —Allows y ou to c[...]

Basic Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 43 • Meet-Me —A llows y ou to cr eate or joi n a co nference by ca lling a confe rence number . Us e the MeetMe softkey . Using Confe rence Conf erence allow s yo u to c all each participant. Confe rence is a vailabl e on most p h[...]

44 OL-161 31-01 Tips • If you f reque ntly jo in mor e than t wo part ies int o a singl e conf erenc e, you mi ght fin d it use ful to first sel ect the c alls that yo u want to j oin, the n press Option s > Join to complete t he actio n. • When J oin com pletes, caller ID ch anges to “Conference. ” • Y ou may be able to comb ine mult [...]

Basic Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 45 Using cB arge Y ou can create a confer ence by us ing cBarg e to add yours elf to a call on a shar ed line. Using Meet-Me Meet-Me c o nfer encing allows you to start or j oin a conferen ce by ca lling the confe rence nu mber . If y[...]

46 OL-161 31-01 Tip If you call a secu re Meet-Me conference number fro m a non-secur e phone, yo ur phone dis plays the messag e, “D evice N o t Au thorized .” Fo r mo re info rmat ion, s ee Ma king an d Receivi ng Secur e Calls, page 57 . Viewing or Removing Conferen ce Participa nts Duri ng a standa rd (ad hoc) conference , you can v iew a l[...]

Basic Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 47 Placing or Receivin g Intercom Calls Y ou can p lace a n inter com cal l to a t a rget phone that a uto-answe rs the c all in speak erphone mode with mute activated. The o ne-way intercom cal l allows you to deliver a short message[...]

48 OL-161 31-01 Place an intercom call to any interc om n umber 1. Press . 2. Sele ct (i ntercom l i ne) and d ial the i ntercom tar get number . After you hear the interc om-aler t tone, be gin spea king. Receive a n interc om call When you hear the int ercom-alert ton e, handle the call in one of these ways: • Listen to the message in one-way a[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 49 Advanc ed Call Handlin g Advance d call -hand ling t asks in volve sp ecial featur es tha t your system admini strator might confi gure for you r phone depending on your ca ll-han dling nee ds and wo rk envir onme nt. Speed Dial[...]

50 OL-161 31-01 T o make a call, select a speed d ial ( ) fr om the L i ne V iew . For mor e info rmatio n, see U sing Speed Dial and Fast D ial, page 50 an d Setting Up Speed Dials on the Web, pa ge 85 . Abbreviated Dial An Abb r evia ted Dial allows yo u to d ial a n umber usin g an Abb reviated Di aling co de. Y ou set u p Abbrevia ted Dials fro[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 51 Picking Up a Re directed Call on Yo ur Phon e Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to you r phon e. Y o u mig ht use Call PickUp if yo u share call-handling wit[...]

52 OL-161 31-01 Tips • If multiple calls ar e available for pickup, your phone picks up the olde st call first (the c all that has been rin ging for the lon gest time). • If you choose GPickUp and ente r a line num ber , your phone pi cks up the ringing call on that particular line (if ava ilable). • If you have mu ltip le li nes and want t o[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 53 Tip Y ou have a limit ed time to retr ieve a park ed call before it reve rts to ringing at the original nu mber . See your sys tem ad ministr ator for de tails. Logging Out of Hu nt Groups If your organi zation rec eives a large[...]

54 OL-161 31-01 Using a Sh ared Line Y ou r system administra tor migh t ask you to us e a shared li ne if you: • Have multiple ph ones and want one pho ne number • Share call-handlin g tasks with cowork ers • Handl e call s on behalf of a manag er Understanding Shared Lines Remote-in-Use The “In Use Remot e” mess age and icon dis play on[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 55 Understanding Barge Features cBarge and Barge Depen ding o n how your phone is configu r ed, you ca n add your self t o a non-pri vate cal l on a shar ed line u sing eith er Barg e or cBar ge. • cBarge con verts the call into [...]

56 OL-161 31-01 Preventing Others from Viewing or Joining a Sha red-Line Call If you share a ph one l ine, y ou can use the Priva cy fea ture to prev ent ot hers w ho share the l ine from viewing or barging (adding themselves to) your calls. Tips • If the phone that s hares your line has Privacy e nabled, you c an make and r eceive calls using th[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 57 Tips • Y our phone mi ght play a n audibl e indicato r to alert you w hen a call is ri nging on the monitor ed line ( BLF Pi cku p only ). • BLF Pick up ans wers the ol dest ringin g call first (i f the li ne that you ar e m[...]

58 OL-161 31-01 Y our pho ne can supp ort thes e types of c alls: • Authenticated call—T he id entit ies of all ph ones partic ipat ing in the call have be en ve rifie d. • Encrypte d call—The phon e is r eceivin g and transm itting e ncrypte d audi o (your conv ersati on) within th e Cisco IP networ k. Encr ypted ca lls are also authe ntic[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 59 Tracing Suspicious Calls If you are re ceiving susp iciou s or mal icious call s, you r sys tem adm inis trator can add the Ma licio us Call Identifi cation (MCID) feature to your phon e. This feature enables you to i dentify an[...]

60 OL-161 31-01 Tips • When y ou make or re ceive an MLP P-enabled c all, you will hear special ri ng tone s and ca ll-wait ing tones that differ from the s tandard to nes. • If you enter an invalid MLPP access number , a verbal announ cement will alert you of the error . • An ML PP-enab led call r etains its p riorit y and preemp tive status[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 61 Tips • EM automatically logs you out after a certain amount of time. Y ou system administrator establish es this time limi t. • Chan ges tha t you m ake t o your EM pr ofile (fro m the U ser Op tion s web pa ges) take effec [...]

62 OL-161 31-01 Using a Handset, Headset, and Speaker phone Y ou can use your phone as a mob ile hands et, a spea kerp hone, with a headse t, or wit h the speak erpho ne in th e des ktop cha rger . If you wa nt to. .. Then.. . Use the handse t Press ; to han g up, pr ess . Use a w ired headset Plug the headset co nnector into the headse t port. T h[...]

Using a Handset, Hea dset, and Speakerph one Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 63 Tip If you unplug the heads et or remove t he phone from the desktop ch arger , the phon e reverts to the spea ker mod e for f eatur es that typi cally u se th e spea kerp hone for in comin g calls , such a[...]

64 OL-161 31-01 Obtaining Headsets Y ou r phon e suppo rts wi red head set ja ck type s with a 2.5 mm, 3- band / 4 conn ecto r . For inform atio n about purchasin g hea dsets, s ee Headset Information, page 14 . Using AutoAnswer Y ou might us e AutoA nswer if you receiv e a hi gh volume o f incomi ng calls or hand le calls on behalf of other s. Y o[...]

Changing Phone Settings Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 65 Changi ng Phone Setting s Y ou can per sonal ize your wirele ss IP phone by ad justi ng soun d setti ngs, vol ume leve ls, display op tions, and ke ypad se ttings. Y o u can al so view your Net work Pr ofile s from t he Sett in[...]

66 OL-161 31-01 Tips • Y ou cannot modify the Ring Settings for the wireless IP phone fr om t he User Opti ons we b page s. • T o r eturn to the Setti ngs menu, pres s Bac k after saving the change or press to return to th e main scree n. Customizing Volume Settings Y ou can adjust the ring and sp eaker volum e setti ngs for your ph one. Change[...]

Changing Phone Settings Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 67 Adjust t he phone v olume level 1. Choose > Phon e Settings > Soun d Se ttings > V olumes. 2. Sele ct Handse t . 3. Press to increas e the volume or to decrea se the v olume . 4. Press Save to make the change or Ca nce[...]

68 OL-161 31-01 Customizing t he Phon e Screen Y ou can cu stomize the left softkey (w hen th e phone i s idl e), you r phone scree n displ ay brig htnes s, and the la nguage on your p hone scre en. If you wa nt to. .. Then.. . Set up the left softk ey to open the Phon e Book 1. Choose > Phon e Settings > Cus tomiz e Home P age . 2. Press Cha[...]

Changing Phone Settings Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 69 Changing Keypad Settings Y ou can se t the keypad to automati cally lock, to mak e tones, a nd to answ er a call . See thes e section s for more informatio n: • Using Any Key to Answer the Phone, page 69 • Setting the Keypa[...]

70 OL-161 31-01 Setting the Keypad to Automatically Lock T o keep from pressing keys and re dialing calls accidentally , use the keypad auto lock feature. Y ou ca n set the length of time befor e your phone keyp ad au tomatic ally locks after comp leting a call. Tips • Auto lo ck is enabled onl y when th e pho ne is idle and at the ma in scr een.[...]

Changing Phone Settings Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 71 Changing the Keypad To nes Y ou can enable or disable th e ton es whe n you press a key on yo ur k eypad . Viewing Yo ur Netw ork Prof ile List Network pr ofiles p rovide predefi ned setting s for acces s to the wi reless ne tw[...]

72 OL-161 31-01 Using Call Logs and Direct ories This section desc ribe s how you ca n use call l ogs and dir ectories in the Direct ory menu. Using Call Logs Y our phone ma intai ns reco rds of you r missed , placed, and rec eived c alls. If you wa nt to. .. Then.. . View yo ur ca ll lo gs 1. Pres s . 2. Choose Missed Calls , or Re cei ved C alls [...]

Using Call Logs and Directories Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 73 Tip • Y ou r pho ne mig ht be set up f or in terna tional call loggi ng, w hich is indi cate d by a “+” s ymbol on the cal l logs, redial , or ca ll di rectory entri es. See yo ur sys tem ad ministrat or for m ore[...]

74 OL-161 31-01 Using Corporate Directory on Your Phone Y ou can use a corp orat e direct ory to place ca lls to cowo rkers . Tips • Use th e numbe rs on your ke ypad to ente r charact ers on yo ur phone screen. See Entering and Editing Text, page 13 . • Use the Navi gation b utton on your phon e to move between inpu t fiel ds. Using Personal D[...]

Using Call Logs and Directories Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 75 Cisco Unified Communications Ma nager Rele ase 5.1 a nd Later This section d escribes how to set up and use P ersona l Directo r y on y our ph one whe n you a re conn ected to a Ci sco Uni fied Communi catio ns Man ager[...]

76 OL-161 31-01 Add a new P AB entry 1. Access Per sonal Addr ess B ook . 2. Access the Search p age and choose Optio ns > Su bmit . (Y ou do no t need to input search inform ation fir st.) 3. Choose Opti ons > New . 4. Use the keyp ad to e nter a name o r nickn ame. 5. Press Phone s and use the keypa d to enter phon e numbers . Be sure to in[...]

Using Call Logs and Directories Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 77 Tips • Y ou r syste m admi nistr ator ca n prov ide the us er ID a nd PIN that you n eed to log in to Pe rsona l Directory . • Personal Direct ory automatically logs you out after a certain amount o f time. This tim[...]

78 OL-161 31-01 If you wa nt to. .. Then.. . Add a contac t to your phone book 1. Choose > Ph one Book or p ress Ph Book (if availabl e). 2. Do one of the followin g: – Press New (if Phone Book is empty). – Choose Option s > New (if Phone Book is no t empt y). 3. At the New Conta ct scre en, fill in c o ntac t informat ion. 4. When finis [...]

Using Call Logs and Directories Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 79 Search for a contact in y our phon e book 1. Choose > Ph one Book or p ress Ph Boo k (if available). 2. Choose Options > Mo de and enter the text to search. Y ou can search for firs t name, la st name, ni ckna me,[...]

80 OL-161 31-01 Tips • After you assign a speed dial to a contact numb er , a speed dia l icon and num ber a ppear under neath the p hone nu mber in the con tact details. • Y ou can stor e up to 100 cont acts in the Pho ne Book, but can only as sign 99 sp eed dial s beca use spee d di al 1 i s re serv ed fo r voi cemail. • If you hav e cont a[...]

Accessing V oice Messages Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 81 Acces sing Voice Me ssages When the phone displays “Y o u Have V oiceMail” or a red bli nking light, you can access your me ssages from yo ur p hone. Note Y our comp any deter mines th e voice message servi ce that your p[...]

82 OL-161 31-01 Access ing Your U ser Options Web Pages Y our wirel ess IP ph one is a networ k devic e that can shar e inform ation w ith other network device s in your compa ny , incl udin g you r pers onal c omput er . Y ou can use yo ur com puter to lo g in t o your Cisco Unified Com munica tion s Manager User Option s web pa ges , wher e you c[...]

Accessing Y our User Options W eb Pages Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 83 Tips for Navigating the User Optio ns Web Pages • Select your device from the menu page to se e all of your options. • Clic k Upda te to apply and save your changes. • Clic k Return to the Menu to get back[...]

84 OL-161 31-01 Cisco Unifie d Commun icatio ns Mana ger Rele ase 5.1 and Later User Optio ns Web Page s This section desc ribes how to acces s your User Option s web pages and how to su bscrib e to phone serv ices w hen yo u are conn ected t o a Ci sco Unified Com munica tions Mana ger 5 .1 or l ater system. Use these sectio ns for more details ab[...]

Accessing Y our User Options W eb Pages Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 85 Tip Use the Device Configur ation page to access all of the configuration options ava ilable for your phone (other pages might not p rov ide acce ss to all opt ions). Configuring Features and Services on the Web[...]

86 OL-161 31-01 Note For help u s ing s peed-dia l fe atures , see Speed Dialing, page 49 . Tips • Y ou can have up to six number s app ear i n you r Li ne View scr een ( a com bina tion of li ne and spee d dial num bers) . • If your speed dial lab el contain s more tha n 11 characte rs, use a shorter labe l becau se label s are shorte ned from[...]

Accessing Y our User Options W eb Pages Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 87 Note Y ou ca n also acces s P AB and Fast Di als from your phone. See Using Personal Direc tory on Your Phone , page 74 . Using Your Pe rsona l Address Book on the Web This section describe s how to us e your P [...]

88 OL-161 31-01 Tips, • Y ou can create up to 500 Fast Dial and P AB entrie s. • Y ou can create a n ew Fast Dial en try without us ing a P AB entry . Such Fast Dial entries , which are label ed “raw ” in the User Opt ions web pages, do not disp lay a config urabl e text lab el. Using the Addr ess Book Sy nchroni zatio n Tool Y ou can use t[...]

Accessing Y our User Options W eb Pages Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 89 Setting Up Phone S ervices on the Web Phone servi ces ca n inc lude spec ial pho ne fe atu res, ne twor k data , and w eb- based info rmation (suc h as stoc k quotes a nd movie listin gs). Y ou must fir st subsc[...]

90 OL-161 31-01 Controlling User S e ttings on the Web User se ttings include your passwor d, PIN , and langu age (locale) sett ings. Y our PIN and passw ord allow y ou to access differe nt featur es and se rvices . Add a serv ice to an avai lable scr een sl ot 1. Select a device. 2. Click Se rvice URL . Note If you do not see this opt ion, ask you[...]

Accessing Y our User Options W eb Pages Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 91 Tips • Use yo ur PIN t o log in to Cisco E xtens ion Mob ili ty or Pers onal D irecto ry on y our phon e. • Use yo ur pass word t o log in to your User O ption s web pag es and C isco W e bDial er on yo ur p[...]

92 OL-161 31-01 Tip Y ou cannot chan ge the Ring Settings for the phone fro m the User Option s web pages . Using Cisco WebDialer Cisco W ebDialer al low s you to make calls o n your wirel ess IP phone to di recto ry con tacts by clic king item s in a we b bro wser . Y our syste m adminis trato r must co nfig ure th is fe ature for you. Change the [...]

Accessing Y our User Options W eb Pages Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 93 If you want to... Then.. . Use W ebDialer wit h your Use r Optio ns direc tory 1. Log in t o yo ur Us er Op tio ns we b pag es. See Accessing Y our User Options Web Pages, page 84 . 2. Choose User Option s > [...]

94 OL-161 31-01 Set up , v ie w , or change W ebDialer preferen ces Ac cess the Pre feren ces pa ge. The Preferen ces page a ppears the first time that you u se W ebDialer (after you clic k th e numbe r that you w ant to di al) . T o return to Prefe rences in the futur e, click the pr eferences icon from the Mak e Call or Hang U p page. The Prefer [...]

Understanding Additional Configur ation Options Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 95 Under stan ding Addi tional Con figur atio n Opt ions Y our syst em administra tor ca n confi gure y our p hone to use s pecific softkey templa tes al ong with specia l ser vices and fea ture s, if appro[...]

96 OL-161 31-01 Share p hones o r office space with co worker s Cons ider using : • Call Park to sto re an d retri eve ca lls without using the transfer fe ature. • Call Pick up to answer calls ringi ng on anoth er phon e. • A share d line t o view o r join cowo rkers calls. • Cisco Extension Mo bility to appl y your phone num ber and user [...]

T roubleshoo t ing Y our Phone Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 97 Troub leshooting You r Phon e This section p rovid es tr ouble shoot ing info rmat ion for your wir ele ss IP pho ne. General T roublesh ooting This section provi des in formati on to help y ou trou bles hoot ge neral pr[...]

98 OL-161 31-01 Viewing Phone Admin istration Da ta Y ou r system admi nistra tor might ask you to access administr ation da ta on your pho ne for troubl eshooti n g pur poses. The softkey that you want to use d oes no t appe ar One or more of the fo llowing factors might a pply: • Y o u must pr ess Optio ns and scroll to reveal additiona l softk[...]

T roubleshoo t ing Y our Phone Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 99 Using the Quality Reporting Tool Y our sys tem administrator may temp orarily configure your pho ne with the Quality Reporting T ool (QRT) to troub les hoot perfo rmanc e pro blem s. Y ou ca n ch oose Opt ions > QR T [...]

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Cisco One-Y ear Limite d Hardware W a rranty T erms Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 101 Cisco On e-Year Limit ed Hardware Warr anty Terms There are speci al terms applicab le to your ha rdware w arranty and various se rvices that you can u se during the warranty period. Y o ur formal W[...]

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Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 103 Index A abbreviated dialing 85 accessibility 6 accessories for phone 14 ad hoc conf erence, See conference calls answer/send button 21 answering calls 35 application button 21 authent icated ca lls 57 auto keylock 70 AutoAnswer, using 64 B barge and [...]

104 OL -16131 -01 cal ls answering 35 blocking 41 comp ared to li nes 27 confer ence fe atures f or 42 ending 36 forwarding 40, 91 handling multiple 38 holding and resuming 36 icons for 28 multiple parties on 42 muting 38 parking 52 picking up 51 placing 31, 33 prioritizing 59 redirecting w hile ringing 36 secure 57 selecting 28 storing and retriev[...]

Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 105 option descriptions 73 personal, using 74 using from Communications Manager web page 93 directory numbers, viewing 22 DND 41 Do Not D isturb 41 documentation, accessing 2 E edit ing text 13 encry pted calls 57 ending a call, opt ions for 36 ente ring[...]

106 OL -16131 -01 blink rates 19 blinks green 12 colo rs 19 in service 12 installing, Cisco Uni fied Wireless IP Phone 7 intercom line 47 K keylock 27 keypad lock auto keylock feature 70 locking keypad 27 sett ing auto ke yloc k 70 unlocking keypad 27, 70 keypad shortcuts 27 L LED blink rates 19 left softkey setting 68 line setting s, controlling o[...]

Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 107 P PAB dialing from 34 using from web page 87 password chan ging EAP 71 network EAP 13 setting 13 password, changing 90 Personal Address Book, see PAB phone handset mode 62 lock set 16 speaker mode 62 Phone Book, using 77 phone buttons description 19 [...]

108 OL -16131 -01 chan ging 65, 66 choosing per line 65, 66 ringer volume 65, 66 S safety and performance 2 secure calls 57 security levels of 58 making and receiv ing secure calls 57 verifying non-secure calls 58 select but ton description 20 using 26 selecting ca lls 28 services, subscribing to 89 shared lines and In Use Remot e message 54 descri[...]

Cisco Unified Wireless IP Phone 792 1G Phone Guide for Cisco Unified Communications Manager 7.0 109 Cisco Unifie d Communications Manager accessing and using 84 subscribing to phone services w ith 89 Communications Manager Address Book Synchronization Tool 88 device configuration page 84 configuring features and services 85 Fast Dials, configuring [...]

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