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Cisco Systems 7970G manual

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Table of contents for the manual

  • Page 1

    Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone A dministration Guide f or Cisco Unif ied CallManager 5.1 (SIP) Cisco Unified IP P hones 7 970G/7971G-GE Text Part Number: O L-11524-01[...]

  • Page 2

    THE SPECIFICA TIONS AND IN FORMA TION REGARDING THE PR ODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHO UT NO TICE. ALL ST A TEMENTS, INFORMA TION, AND RECOMMEND A TION S IN THIS MANU AL ARE BELIEVED TO BE A CCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIN D, EXPRESS OR IMPL IED. USERS MUST T AKE FULL RESPONS IBILITY FOR THEIR APPLICA TION [...]

  • Page 3

    Cisco Unif ied IP Phone Administr ation Guide for Cisco Unif ied CallManager 5.1 (SIP), Cisco Un ified IP Phon es 7970G/7971G-GE Copyright © 2006 Cisco Systems, Inc. All rights reserved. The Jav a logo is a trademark or regi stered trademark of Sun Mi crosystems, Inc. i n the U.S. or other countries.[...]

  • Page 4

    [...]

  • Page 5

    v Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 CONTENTS Preface xv Overview xv Audience xv Organization xvi Related Documentation xvii Obtaining Documentation xviii Cisco.com xviii Product Documentation DVD xviii Ordering Documentation xix Documentation Feedback xix Cisco [...]

  • Page 6

    Contents vi Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 What Features are Supporte d on the Cisco Unified IP Phones 7970G/7 971G-GE? 1-9 Feature Overview 1-9 Configuring Telephony Featu res 1-10 Configuring Network Parameters Us ing the Cisco Unified IP Phone 1-11 Provid[...]

  • Page 7

    vii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Contents Phone Power Consumptio n and Display Brightness 2-5 Power Outage 2-7 Obtaining Additional Information about Power 2-7 Understanding P hone Configuration Files 2-8 SIP Dial Rules 2-9 Understanding the Phon e Startup [...]

  • Page 8

    Contents viii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Connecting a He adset 3-7 Disabling a Heads et 3-7 Using External Devices with Your Cisco Unified IP Ph one 3-8 Installing the Cisco Unified IP Phone 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-12 [...]

  • Page 9

    ix Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Contents Media Configuration Me nu 4-28 Power Save Configuration Me nu 4-32 Ethernet Configuration Menu 4-33 Security Configuration Menu 4-33 QoS Configur ation Menu 4-35 Network Configuration 4-35 Security Configuration Menu[...]

  • Page 10

    Contents x Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Configuring a Custom Phone Ring 6-4 Creating Custom Backgro und Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Image s 6-6 Configuring a Custom Background Image 6-7 Confi[...]

  • Page 11

    xi Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Contents CHAPTER 9 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Registe[...]

  • Page 12

    Contents xii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Using the Quality Report Tool 9-20 Monitoring the Voice Quality of Calls 9-20 Using Voice Quality Metrics 9-21 Troubleshooting Tips 9-22 Where to Go for More Troubleshooting Information 9-24 Cleaning the Cisco Unif[...]

  • Page 13

    xiii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Contents I NDEX[...]

  • Page 14

    Contents xiv Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01[...]

  • Page 15

    xv Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Overview Cisco Unif ied IP Phone Admi nistration Gu ide for Cisco Un ified Cal lManager 5.1 (SIP), Cisco Unif ied IP Phones 7970G/7971G-G E provides the i nformation you need to understand, install, conf igure, manage[...]

  • Page 16

    Preface Organization xvi Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Organization This manual is o rganized as follows: Chapter 1, “ An Overvie w of the Cisco Unif ied IP Phone” Provides a conceptual ov erview and description of the Cisco Unified IP Phone Chapter 2, [...]

  • Page 17

    xvii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Related Documentation Related Documentation For more inf ormation about Cisco Unif ied IP Phones or Cisco Unified Cal lManager , refer to the follo wing publications: Cisco Unified IP Phones 7970G/7971G-GE These pub[...]

  • Page 18

    Preface Obtaining Documentation xviii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Cisco Unif ied CallManager Bu lk Administration Guide • Cisco Unif ied CallManag er T r oubleshooting Guide • Cisco Unif ied CallManager Compat ibility Matrix Troubleshooting This d[...]

  • Page 19

    xix Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Documentation Feedback The Product Documentati on D VD is created monthly and is released in the mi ddle of the month. D VDs are av ailable singly or b y subscription. Re gistered Cisco.com users can order a Product [...]

  • Page 20

    Preface Cisco Product Security Overview xx Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 A current list of security advisories, secu rity notices, and s ecuri ty responses for Cisco products is a v ailable at this URL: http://www .cisco.com/go/ps irt T o see security advis[...]

  • Page 21

    xxi Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Product Alerts and Field Notices The link on this page has the curr ent PGP ke y ID in use. If you do not ha ve or use PGP , contact PSIR T to fin d other means of encrypting the data before sending any sensiti ve ma[...]

  • Page 22

    Preface Obtaining Technical Assistance xxii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Cisco Technical Support & Documentation Website The Cisco T echnical Support & Documentation website provides online documents and tools for tr oubleshooting and resolving tec[...]

  • Page 23

    xxiii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Obtaining Techn ical Assistance Submitting a Service Request Using the online T AC Service Request T ool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requ ests are those in which yo ur [...]

  • Page 24

    Preface Obtaining Additional Publ ications and Information xxiv Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Se verity 3 (S3)—Oper ational performance of the network i s impaired while most busine ss operations remain function al. Y ou and Cisco will commit resou rces d[...]

  • Page 25

    xxv Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions • Internet Pr otocol Journal is a quarterly journal published b y Cisco Systems for engineering professi onals in volved i n designing, de veloping, an d operating public an d priv ate interne[...]

  • Page 26

    Preface Document Conventions xxvi Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Note Means reader take note . Notes contain helpful suggestions or references to material not co vered i n the publication. Caution Means re a de r b e c a re fu l . In this situation, you migh[...]

  • Page 27

    xxvii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions W arnings use the following con ventions: War ni ng IMPORT ANT SAFETY INSTRUCTIONS This warning symbol m eans danger . Y ou are in a situation that could cause bodily injury . Before you work [...]

  • Page 28

    Preface Document Conventions xxviii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Attention IMPORT ANTES INFORMA TIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger . V ous vous trouvez dans une situation pouvant entraîner des bl essures ou des dommages [...]

  • Page 29

    xxix Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynn er å arbeide med noe av utstyret, må du v?[...]

  • Page 30

    Preface Document Conventions xxx Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Va r n i n g! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signale rar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning mås[...]

  • Page 31

    xxxi Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions Avis o INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo . V ocê se encontra em uma situação em que há risco de lesõe s corporais. Antes de trabalhar com q ua[...]

  • Page 32

    Preface Document Conventions xxxii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyde r fare. Du befinder dig i en situation me d risiko for legemesbeskadigelse. Før d u begynder arbejde på udstyr , skal du v[...]

  • Page 33

    xxxiii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions[...]

  • Page 34

    Preface Document Conventions xxxiv Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01[...]

  • Page 35

    CH A P T E R 1-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7970G/7971G- GE are full-featured telephones that provid e voice communi cation ov er an Internet Protocol ( IP) network. The y function mu[...]

  • Page 36

    Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7970G/7971G -GE 1-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Overvie w of Configuring and Insta lling Cisco Uni fied IP Phones, page 1-21 Caution Using a cell, mobile, o[...]

  • Page 37

    1-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7970G/7971G-GE 1 Programmable butt ons Depending on configuration, prog rammable b uttons provide access to: • Phone lines (line[...]

  • Page 38

    Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7970G/7971G -GE 1-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 8 Services Button Opens/clos es the Services menu. 9 Volume b utton Controls the handset, headset, and speakerph[...]

  • Page 39

    1-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? What Networking Protocols Are Used? Cisco Unifi ed IP Phones support se veral industry-stand ard and Cisco networking protocols required[...]

  • Page 40

    Chapter 1 An Overview of th e Cisco Unified IP Phone What Networking Pr otocols Are Used? 1-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 HyperT ext T ransfer Protocol (HTTP) HTTP is the standard way of transferring informatio n and moving documents across the Internet a[...]

  • Page 41

    1-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Real-T ime Control Protocol (R TCP) R TCP works in conju nction with R TP to provide QoS data ( such as jitter , latency , and round tri[...]

  • Page 42

    Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding the SIP Protocol 1-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Related Topics • Understanding the SIP Prot ocol, page 1-8 • Understanding Interactions wit h Ot her Cisco Unified IP Comm unications P[...]

  • Page 43

    1-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Suppo rted on the Cisco Unified IP Phones 7970G/7971G-GE? What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE? The Cisco Unified IP [...]

  • Page 44

    Chapter 1 An Overview of th e Cisco Unified IP Phone What Features are Supported on th e Cisco Unified IP Phones 7970G/7971G-GE? 1-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 other web-based informat ion. For informat ion about conf iguring such services, see the “C[...]

  • Page 45

    1-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Suppo rted on the Cisco Unified IP Phones 7970G/7971G-GE? Configuring Network Parameters Using the Cisco Unified IP Phone Y ou can configure parameters s[...]

  • Page 46

    Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Understanding Security Features for Cisco Unified IP Phones Implementing security in the Cisco Unified Call[...]

  • Page 47

    1-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones TLS connection • See the “What Networking Protocol s Are Used?” section on page 1-5 . • See the “Unde[...]

  • Page 48

    Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Overview of Supported Security Features This section prov ides an ov ervie w of the s ecurity features that[...]

  • Page 49

    1-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones T able 1 -3 Overview of Secur ity Featur es Feature Description Image authentication Signed binary f iles (with[...]

  • Page 50

    Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Signaling Encryption Ensures that all SIP sign aling messages that are sent between the de vice and the Cis[...]

  • Page 51

    1-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Related Topics • Identifying Encry pted and Authenticated Phone Cal ls, page 1-17 • De vice Confi guration [...]

  • Page 52

    Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 In an encrypted call, all de vices participating in the establishment of the call are authenticated b y the[...]

  • Page 53

    1-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones the LAN switch. This pre vents the IP phone from ha ving to act as the authentic ator , yet al lows the LAN swi[...]

  • Page 54

    Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Config ure PC Port—The 802.1X standard does not take into account the use of VLANs and thus recommend[...]

  • Page 55

    1-21 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Security Restrictions A user cannot barge into an encrypted call if the phone that is used to barg e is not [...]

  • Page 56

    Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-22 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Configuring Cisco Unified IP Phones in Cisco Unified CallManager T o add phones to the Ci sco Unifi ed Cal[...]

  • Page 57

    1-23 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones T able 1 -4 Checklist fo r Configuring the Ci sco Unified IP Phon e 79 70G/7971G-GE in Cisco Unified CallMan[...]

  • Page 58

    Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-24 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 3. Add and conf igure the phone by completing these required f ields in the Phone Con figur ation windo w:[...]

  • Page 59

    1-25 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 5. Customize softke y templates. Adds, deletes, or changes order of softk ey features t hat display on the u[...]

  • Page 60

    Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-26 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Installing Cisco Unified IP Phones After you have added the phones to the Cis co Unified CallManager da ta[...]

  • Page 61

    1-27 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Note Before you install a phone, e ven if it is ne w , upgrade the phone to the current firmw are image. For[...]

  • Page 62

    Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-28 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 1 -5 Chec klist for Installing the Cisco Uni fied IP Phone T ask Purpose For More Information 1. Ch[...]

  • Page 63

    1-29 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 4. Conf igure these network set tings on the phone b y choosing Settings>Network Conf iguration . Note Un[...]

  • Page 64

    Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-30 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01[...]

  • Page 65

    CH A P T E R 2-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to commu nicate using voice over a data network. T o pro vide this capabil ity , the IP Phones depend upon and[...]

  • Page 66

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Understanding Interactions with Other Cisco Unified I P Communications Products 2-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Adding Phones to th e Cisco Unified CallManager Dat abase, page[...]

  • Page 67

    2-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactio ns with Other Cisco Unified IP Communications Products • Phone registr ation • Call preserv a tion, so that a media sessi[...]

  • Page 68

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Providing Power to the Phone 2-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Data traf fic present o n the data/nat i ve VLAN may redu ce the quality of V oice-over -IP traf fic. • Network [...]

  • Page 69

    2-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Power Guidelines Ta b l e 2 - 1 provides guidelines that apply to e xternal power and to inli ne power po wer for phones [...]

  • Page 70

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Providing Power to the Phone 2-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Note When a phone is po wered with a method that does not su pport full brightness for the phone screen, the phone Bri[...]

  • Page 71

    2-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Power Outage Y our accessibility to emer gency serv ice through the phon e is dependent on the phone being po wered. If t[...]

  • Page 72

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Understanding Phone Co nfiguration Files 2-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Understanding Phone Configuration Files Config uration fil es for a phone are stored on the TFTP serv er a[...]

  • Page 73

    2-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process For more inf ormation about ho w the phone interacts with the TFTP server , refer to the Cisco Unified CallMan[...]

  • Page 74

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Understanding the Phon e Startup Process 2-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 2-4 Cisco Unified IP P hone Start up Pr ocess Step Description Related T opics 1. Obtaining Po wer[...]

  • Page 75

    2-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process 5. Accessing a TFTP Server . In addition to assigning an IP address, the DHCP server directs the Cisco Unif i[...]

  • Page 76

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Understanding the Phon e Startup Process 2-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 7. Requesting the Config uration File. The TFTP server has configuration files, which define parameters f[...]

  • Page 77

    2-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to th e Cisco Unified CallManager Database Adding Phones to the Cisco Unified CallManager Database Before installin g the Cisco Uni fie[...]

  • Page 78

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Adding Phones to the Cisco Unified CallManager Database 2-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Adding Phones with Auto-Registration Y o u can add phones with au to-registrati on without[...]

  • Page 79

    2-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to th e Cisco Unified CallManager Database Adding Phones with Auto-Registration and TAPS Y ou can add phones with auto-re gistration an[...]

  • Page 80

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Adding Phones to the Cisco Unified CallManager Database 2-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Adding Phones with Cisco Unified CallManager Administration Y ou can add phones individ ua[...]

  • Page 81

    2-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols For detailed i nstructions about using B A T , refer to Cisco Unif ied CallManager Administrat[...]

  • Page 82

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Using Cisco Unified IP Phones with Different Protocols 2-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Converting a New Phone from SCCP to SIP A ne w , unused phone is set for SCCP by default . [...]

  • Page 83

    2-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Converting an In-Use Phone from SIP to SCCP T o conv ert a phone that is in use in your networ[...]

  • Page 84

    Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Determining the MAC Address of a Cisco Unified IP Phone 2-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Determining the MAC Address of a Cisco Unified IP Phone Se veral of the proced ures descri[...]

  • Page 85

    CH A P T E R 3-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 3 Setting Up the Cisco Unified IP Phone This chapter includ es the follo wing topics, which help y ou install the Cisco Unif ied IP Phones 7970G/7971G-GE on an IP telephony netw ork: • Before Y ou Begin, page [...]

  • Page 86

    Chapter 3 Setting Up th e Cisco Unified IP Phone Before You Begin 3-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Before You Begin Before installing the Cisco Unified IP Phone, re view the requiremen ts in these sections: • Network Requi rements, page 3 -2 • Cisco Un[...]

  • Page 87

    3-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Before You B egin If you plan to use aut o-registration, v erify that it is enabled and pro perly configured in Cisco Unif ied CallM anager before connecting any Cisco Unified [...]

  • Page 88

    Chapter 3 Setting Up th e Cisco Unified IP Phone Before You Begin 3-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 War ni ng Do not work on the sy stem or connect or disc onnect cables during periods of lightning activity . War ni ng T o avoid electric shock, do not conne[...]

  • Page 89

    3-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components The Cisco Unified IP Ph one 7970G/7971G- G[...]

  • Page 90

    Chapter 3 Setting Up th e Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components 3-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Speakerphone By default, th e speakerphone is enab led on Cisco Unif ied IP Phones 7970G/7971G- GE. Y ou ca[...]

  • Page 91

    3-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components Audio Quality Subj ective to the User Beyond the physical, mechanical and techni cal performance, the audio p[...]

  • Page 92

    Chapter 3 Setting Up th e Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components 3-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Using External Devices with Your Cisco Unified IP Phone The follo wing information app lies when you use ex[...]

  • Page 93

    3-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cis co Unified IP Phone Installing the Cisco Unified IP Phone Y ou must connect the Cisco Unified IP Phone to t he network and to a po wer source before using it[...]

  • Page 94

    Chapter 3 Setting Up th e Cisco Unified IP Phone Installing the Cisco Unified IP Phone 3-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 4. Connect a Cate gory 3 or 5 straight-through Eth ernet cable from the switch to the 10/100 SW port (Cisco Unif ied IP Phone 7970) or [...]

  • Page 95

    3-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cis co Unified IP Phone Figur e 3-1 Cisco Unified IP P hones 797 0G/7971G-GE Rear Cable Connections 1 DC adapter port (DC48V) 5 Access port (1000 appears on th [...]

  • Page 96

    Chapter 3 Setting Up th e Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone 3-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Related Topics • Before Y ou Begin, page 3-2 • Adjusting the Placement of the Cisco Unif ied IP Phone, page 3-12 ?[...]

  • Page 97

    3-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Securing the Phone with a Cable Lock Y ou can secure the Cisco Unified IP Pho ne 7970G/7971G-GE to a desktop using a lapt[...]

  • Page 98

    Chapter 3 Setting Up th e Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone 3-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Mounting the Phone to the Wall Y ou can mount the Cisco Unif ied IP Phone on the wall u sing the footstand as a mountin[...]

  • Page 99

    3-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Proc ess Figur e 3-3 P arts Used in W all Mounting the Cisco Unifi ed IP Phone Verifying the Phone Startup Process After the Cisco Unified IP Phone[...]

  • Page 100

    Chapter 3 Setting Up th e Cisco Unified IP Phone Verifying the Phone Star tup Process 3-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 2. Some or all of the line keys flash orange. Caution If the line k eys flash red in sequence after flashi ng yello w , do not po wer do[...]

  • Page 101

    3-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Networ k Settings 6. The main LCD screen displays: – Current date and time – Primary directory nu mber – Additional directory numbers and sp eed dial[...]

  • Page 102

    Chapter 3 Setting Up th e Cisco Unified IP Phone Configuring Security on th e Cisco Unified IP Phone 3-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 For more in formation about th e security features, see the “Understanding Security Features for Cisco Unif ied IP Phon[...]

  • Page 103

    3-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Procedure Step 1 Obtain the CAPF authentication stri ng that was set when the CAPF was configured. Step 2 From the p hone, p[...]

  • Page 104

    Chapter 3 Setting Up th e Cisco Unified IP Phone Configuring Security on th e Cisco Unified IP Phone 3-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01[...]

  • Page 105

    CH A P T E R 4-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unif ied IP Phone includes man y conf igurable network and dev ice settings that you may need to modif y before the phone is functional for yo ur us[...]

  • Page 106

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Configuration Menus on the Ci sco Unified IP Phones 7970G/7971G-GE 4-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE The Cisco Unified IP Phones[...]

  • Page 107

    4-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Menus on the Cis co Unified IP Phones 7970G/7971G-GE Displaying a Configuration Menu T o display a conf iguration menu, perform these steps. Note Y [...]

  • Page 108

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Configuration Menus on the Ci sco Unified IP Phones 7970G/7971G-GE 4-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Related Topics • Unlocking and Lock ing Options, page 4-4 • Editing V alues, page 4-5 •[...]

  • Page 109

    4-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Menus on the Cis co Unified IP Phones 7970G/7971G-GE Editing Values When you edit the va lue of an optio n setting, follo w these guidelines: • Us[...]

  • Page 110

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Overview of Options Configurable from a Phon e 4-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Overview of Options Configurable from a Phone The settings that you can change on a pho ne fall into sev eral cat[...]

  • Page 111

    4-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration M enu Related Topics • Displaying a Con figurat ion Menu, page 4-3 • Unlocking and Lock ing Options, page 4-4 • Editing V alues, page [...]

  • Page 112

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Network Configuratio n Menu 4-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 4-2 Netw ork Confi guration Menu Options Option Description T o Change DHCP Serv er IP address of th e Dynamic Host Configura[...]

  • Page 113

    4-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration M enu Subnet Mask Subnet mask used by the phone. 1. Unlock network configurati on options. 2. Set the DHCP Enabled option to No. 3. Scroll t[...]

  • Page 114

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Network Configuratio n Menu 4-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP serv er is unav aila ble. If neither the primary [...]

  • Page 115

    4-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration M enu DNS Server 1 DNS Server 2 DNS Server 3 DNS Server 4 DNS Server 5 Primary Domain Name Syst em (DNS) server (DNS Server 1) and optional[...]

  • Page 116

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Network Configuratio n Menu 4-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 DHCP Enabled Indicates whethe r DHCP is being used by the phone. 1. Unlock network configurati on options. 2. Scroll to the DHCP En[...]

  • Page 117

    4-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration M enu SW Port Conf iguration Speed and duplex of the network port (labeled 10/100 SW o n the Cisco Unifi ed IP Phone 7970, and 10/100/1000 [...]

  • Page 118

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Network Configuratio n Menu 4-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 PC Port Conf iguration Speed and duplex of the access port (labeled 10/100 PC on the Cisco Unified IP Phone 7970, and 10 /100/1000 [...]

  • Page 119

    4-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Related Topics • Displaying a Con figurat ion Menu, page 4-3 • Unlocking and Lock ing Options, page 4-4 • Editing V alues, page [...]

  • Page 120

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 CallManager Configuration Menu The CallManager Conf iguration menu contains the o ptions CallManager 1, CallManager 2, CallManager 3,[...]

  • Page 121

    4-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu An option may also display one of mo re of the designations or icons sho wn in Ta b l e 4 - 4 : T able 4-4 Cisco Unified CallManag er [...]

  • Page 122

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 SIP Configuration Menu The SIP Confi guration menu contains these sub-menus: • SIP General Conf iguration Menu, page 4-18 • Line [...]

  • Page 123

    4-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Enable V AD Displays if voice acti vation detection (V AD) is enabled. Use Cisco Uni fi ed CallManager Administratio n > Device >[...]

  • Page 124

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Related Topics • Displaying a Con figurat ion Menu, page 4-3 • De vice Confi guration Menu, page 4-15 • Understanding the SIP P[...]

  • Page 125

    4-21 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Related Topics • Displaying a Con figurat ion Menu, page 4-3 • De vice Confi guration Menu, page 4-15 • Understanding the SIP Pr[...]

  • Page 126

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-22 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 4- 7 Call Pr efer ences Menu Op tions Option Description T o Change Do Not Disturb I ndicates whether do not distur b is enabl[...]

  • Page 127

    4-23 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Related Topics • Displaying a Con figurat ion Menu, page 4-3 • De vice Confi guration Menu, page 4-15 • Understanding the SIP Pr[...]

  • Page 128

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-24 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Messages URL U RL of the server from which t he phone obtains message ser vices. Use Cisco Uni fied CallManager Administration to mod[...]

  • Page 129

    4-25 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Locale Configuration Menu The Locale Conf iguration menu displays in formation about the user locale and the network locale used by th[...]

  • Page 130

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-26 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 NTP Configuration Menu The NTP Conf iguration menu displ ays information about the NTP server and mode conf iguration used b y the ph[...]

  • Page 131

    4-27 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu T able 4-1 1 UI Configur ation Menu Options Option Description T o Change Auto Call Select Indicates whether the phone automatically s[...]

  • Page 132

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-28 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Media Configuration Menu The Media Confi guration menu disp lays whether the headset , speakerphone, and video capability are enabled[...]

  • Page 133

    4-29 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Recording T one Indicates wh ether a recordi ng tone (often referred to as a beep tone ) is enabled or disabled for the phone. I f the[...]

  • Page 134

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-30 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Recording T one Local V olume Indicates the loudnes s setting for the beep tone that is recei ved by t he pa rt y whose phone has the[...]

  • Page 135

    4-31 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Recording T one Remote V olume Indicates the loudnes s setting for the beep tone that the rem ot e p ar ty recei ves. Th e r emote par[...]

  • Page 136

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-32 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Power Save Configuration Menu The Po wer Sav e Conf iguration menu displays the setting s that control when the LCD screen on a phone[...]

  • Page 137

    4-33 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Ethernet Configuration Menu The Ethernet Conf iguration menu includ es the options described in Ta b l e 4 - 1 4 . Security Configurat[...]

  • Page 138

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-34 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 4-15 Secur ity Config uration Menu Option s Option Description T o Change PC Port Disable d Indicates whether the access port [...]

  • Page 139

    4-35 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu QoS Configuration Menu The QoS Config uration menu displays informatio n that relates to quality of service (QoS) for the phone. Ta b [...]

  • Page 140

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-36 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 4-1 7 Networ k Configur ation Menu Options Option Description T o Change Load Server Used to optimize i nstallation time for p[...]

  • Page 141

    4-37 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Related Topics • Displaying a Con figurat ion Menu, page 4-3 • De vice Confi guration Menu, page 4-15 • Understanding the SIP P[...]

  • Page 142

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Security Configuration Menu 4-38 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 4-1 8 Secur ity Menu Set tings Option Description T o Change W eb Acce ss Enabled Indicates whether web acc ess is enabled ([...]

  • Page 143

    4-39 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu CTL File Screen The CTL File screen includes the options described in T able 4-19 . 802.1X Authentication Allo ws you to enab le 802.[...]

  • Page 144

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Security Configuration Menu 4-40 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Unlocking the CTL File T o unlock the CTL file fr om the Security Config uration menu, follo w these steps: Procedure Step 1 Press [...]

  • Page 145

    4-41 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Step 3 Press the Unlock softke y to unlock the CTL f ile. After you change and sa ve the TFTP Serv er 1 or the TFTP Serv er 2 option,[...]

  • Page 146

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Security Configuration Menu 4-42 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 802.1X Authentication and Status The 802.1X Authenticati on and 802.1X Au thentication Status menus allo w you to enable 802.1X aut[...]

  • Page 147

    4-43 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu T able 4-21 802.1X A uthentication Sett ings Option Description T o Change De vice Authentication Determines wheth er 802.1X authenti[...]

  • Page 148

    Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Security Configuration Menu 4-44 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 4-22 802 .1X A u thentication Real-Time Status Option Description T o Change 802.1X Authentication Status Real-time progress[...]

  • Page 149

    CH A P T E R 5-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 5 Configuring Features, Templates, Services, and Users After you install Cisco U nified IP Phones in your network, con figure t heir network set tings, and add them to Cisco Unif ied CallManager , you must use t[...]

  • Page 150

    Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Telephony Features Available for the Phone After you add Cisco Unifi ed IP Phones to Cisco Unified CallManager ,[...]

  • Page 151

    5-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony Features Availab le for the Phone Auto Answer Connects incoming calls automatically after a ring or two. Auto Answer works with ei ther the speakerph[...]

  • Page 152

    Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Block ex ternal to external transfer Pre vents user s from transferrin g an external call to another external nu[...]

  • Page 153

    5-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony Features Availab le for the Phone Call forw ard config urable display Allo ws you to specify information th at appears on a phone when a call is forw[...]

  • Page 154

    Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Call waiting Indicates (and al lows a user to answer) an incoming call th at is recei ved while on another call.[...]

  • Page 155

    5-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony Features Availab le for the Phone Conference Conference (or ad-h oc conference) allo ws a user to initiate a conference by calling each particip ant.[...]

  • Page 156

    Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Hold Allo ws a user to mov e a connected call from an activ e state to a held state. Requires no conf iguration,[...]

  • Page 157

    5-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony Features Availab le for the Phone Music-on - hold Plays music while callers are on hold . For more informat ion, refer to: • Cisco Un ified CallMan[...]

  • Page 158

    Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Pri vate Line Automated Ringdo wn (PLAR) The Cisco Unified CallManage r administrator can configure a phone num[...]

  • Page 159

    5-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony Features Availab le for the Phone Ring setting Identif ies ring type used for a line when a phone has another acti ve call. For more information, re[...]

  • Page 160

    Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Speed dialing Allows a user to enter an inde x code, press a button, or select a phone screen item to place a c[...]

  • Page 161

    5-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Configuring Corpora t e Directories and Personal Dire ctories Configuring Corporate Directories and Personal Directories The Directories button on the Cisco U[...]

  • Page 162

    Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Configuring Corporate Direc tories and Personal Directories 5-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Configuring Corporate Directories Cisco Unified CallManager uses a Li ghtweight Directory Acces[...]

  • Page 163

    5-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Modifying Phone Butto n Templates T o synchronize with Microsoft Outl ook, users must install the T ABSynch utility , provid ed by you. T o obtain th e T ABSy[...]

  • Page 164

    Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Setting Up Services 5-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T o configure soft key templates, sel ect Device > Device Settings > Softkey Te m p l a t e from Cisco Unified CallManager Admin [...]

  • Page 165

    5-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Adding Users to Cisco Unified CallMa nager After you configure these services, veri fy that your users ha ve access to the Cisco Unified CallManager IP Phone [...]

  • Page 166

    Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Managing the U ser Options Web Pages 5-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Giving Users Access to the User Options Web Pages Before a user can access the User O ptions web pages, use Cisco Unif[...]

  • Page 167

    CH A P T E R 6-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 6 Customizing the Cisco Unified IP Phone This chapter e xplains how you customize phon e ring sounds, back ground images, and the idle display at your site. Ring so unds play when the phone receiv es a call. Bac[...]

  • Page 168

    Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Ring s 6-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Y ou can obtain a copy of the Ringli st.xml and List.xml f iles from the system using the follo wing admin command-line interf ace (CLI) “file?[...]

  • Page 169

    6-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Phone Rings Ringlist.xml File Format Requirements The Ringlist.xml f ile defines an XML object that contain s a list of phone ring types. This f ile can inclu[...]

  • Page 170

    Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Ring s 6-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the follo wing requirements for proper playback on Cisc o Unifi[...]

  • Page 171

    6-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Background Images Step 4 Sa ve your mo difications and close the Ringlist.xml f ile. Step 5 T o cache the ne w Ringlist.xml f ile, stop and start the TFTP ser[...]

  • Page 172

    Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Backgr ound Images 6-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 The List.xml fi le can include up to 50 ba ck ground images. The im ages are in the order that the y appear in the Backgr ound Images menu [...]

  • Page 173

    6-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Background Images Ti p Many graphics programs provide a feature that will resize a graphic. An easy way to create a thumbnail image is to first cr eate and sa[...]

  • Page 174

    Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Hea dset Codec 6-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Note Cisco recommends that you also stor e backup copies of custom image files in another location. Y ou can use these backup copies i f t[...]

  • Page 175

    6-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Configuring the Idle Display greater audio sensiti vity during the call. Greater sensiti vity means improv ed audio clarity but also means that more back ground noise can be [...]

  • Page 176

    Chapter 6 Customizing the Cisco Unified IP Phone Configuring the Idle Display 6-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 For detailed inst ructions ab out creating and displa ying the id le display , re fer to Cr eating Idle URL Graphics o n Cisco Unif ied IP Phone[...]

  • Page 177

    6-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisc o Unified IP Phone Touch screen Automatically Disabling the Cisco Unified IP Phone Touchscreen T o conserve po wer and ensure the longe vity[...]

  • Page 178

    Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Ci sco Unified IP Phone Touchscreen 6-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 6-1 Display On and Off Configur ation Fields Field Description Days Display Not Acti ve Days that the [...]

  • Page 179

    6-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisc o Unified IP Phone Touch screen Display Idle T imeout Length of time that th e phone is idle before the disp lay turns off. Applies only whe[...]

  • Page 180

    Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Ci sco Unified IP Phone Touchscreen 6-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01[...]

  • Page 181

    CH A P T E R 7-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter descri bes how to use the following menus on the Cisco Unif ied IP Phone 7970G/7971G-GE to view model information, s[...]

  • Page 182

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Model Inform ation Screen 7-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 This chapte r includes the se topics: • Model Information Screen, page 7-2 • Status Menu, page 7-3 ?[...]

  • Page 183

    7-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Status Menu The Status menu includes these option s, which provid e information about the phone and its operation: • St[...]

  • Page 184

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Status Messages Screen The Status Messages screen displays up to the 10 most recent status messages that the phone has [...]

  • Page 185

    7-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu T able 7 -2 Status Messages on the Cisc o Unified IP Phones 7970G/7971G-GE Message Description Possible Explanation and A[...]

  • Page 186

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Checksum Error Downloaded software f ile is corrupted. Obtain a ne w copy of the ph one firm ware and place it in the T[...]

  • Page 187

    7-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Disabled 802.1X Authenticat ion is disabled on the phon e. Y ou can enable 802.1X authentication using the S ettings >[...]

  • Page 188

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Error update locale One or more localization files could not be foun d in the TFTPPath directory or were not valid. The[...]

  • Page 189

    7-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu File auth error An error occurred when the phone tried to v alidate the signature of a signed f ile. This message include[...]

  • Page 190

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Load rejected HC The application that was do wnloaded is not compatible with the phone’ s hardwa re. Occurs if you w[...]

  • Page 191

    7-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu No DNS serv er IP A name w as specif ied bu t DHCP or static IP config uration did not specif y a DNS server address. ?[...]

  • Page 192

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 TFTP server not authorized The specified TFTP server could not be foun d in the phone’ s CTL. • The DHCP server is[...]

  • Page 193

    7-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Network Statistics Screen The Network St atistics screen displays informati on about the phone and netw ork performance.[...]

  • Page 194

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 One of the f ollow ing val u es : Initialized TCP-timeout CM-closed -TCP TCP-Bad-A CK CM-reset-TCP CM-aborted-TCP CM-N[...]

  • Page 195

    7-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware V ersions screen displays information about the fir mware versio n running on t he[...]

  • Page 196

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Call Statistics Screen 7-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Call Statistics Screen Y o u can access the Call Statistics screen on the phone to displa y counters, stati[...]

  • Page 197

    7-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Call Statistics Screen T able 7 -5 Call Statistics Item Description Sender Packets T otal number of R TP data packets transmitted b [...]

  • Page 198

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Call Statistics Screen 7-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 MOS LQK V ersion V ersion of t he Cisco propri etary algorithm used to calculate MOS LQK scores. Cumulative[...]

  • Page 199

    CH A P T E R 8-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can vie w a variety of information ab out the phone, including: • Device information • Network co nf[...]

  • Page 200

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Accessing the Web Page for a Phone 8-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Network Statistics, page 8-1 1 • Device Logs, page 8-14 • Streaming Sta tistics, page 8-15 Accessing the Web Page for a P[...]

  • Page 201

    8-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Disabling and Enabling We b Page Access • Network Statistics —In cludes the follo wing hyperlin ks, which provide information abou t network traf fic: – Etherne[...]

  • Page 202

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Device Information 8-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T o disable access to the web pages fo r a phone, follow these steps from Cisco Unified Cal lManager Administration: Step 1 Choose D evice > P[...]

  • Page 203

    8-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Device Information Phone DN Dire ctory number assign ed to the phon e App Load ID Identif ier of the f irmware running on the phone Boot Load ID Identifier of the fac[...]

  • Page 204

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Network Configuration 8-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Network Configuration The Network Conf iguration area on a phone’ s web page displays network confi guration information and in formation ab[...]

  • Page 205

    8-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration Host Name Host name that the DHCP server assigned to the phone. Domain Name Name of the Domain Name System (DNS) domain in which the phone resid[...]

  • Page 206

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Network Configuration 8-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 CallManage r 1–5 Host na mes or IP addresses, in prioriti zed order, of the Cisco Unif ied CallManager serv ers with which the phone can reg[...]

  • Page 207

    8-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration Services URL URL of the server fr om which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is bei ng used[...]

  • Page 208

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Network Configuration 8-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 PC Port Conf iguration Speed and duplex of the switch port, where: • A—Auto Ne gotiate • 10H—10-BaseT/half duple x • 10F—10-BaseT[...]

  • Page 209

    8-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Statistics Network Statistics These network statistics areas on a ph one’ s web page provide informat ion about network traf fic on the phone: • Ethernet[...]

  • Page 210

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Network Statistics 8-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 8-3 Et her net Infor mation Area Items Item Description Tx Frames T otal number of packets transmitted b y the phone Tx broadcast T otal [...]

  • Page 211

    8-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Statistics Rx shortErr T otal number of FCS erro r packets or Align error packets recei ved that are less than 64 b ytes in size Rx shortGood T otal number o[...]

  • Page 212

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Device Logs 8-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Device Logs The Dev ice Logs area on a phone’ s web page pro vides information you can use to help monitor and trou bleshoot the phone. T o access a [...]

  • Page 213

    8-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream inform ation to and from up to three de vices simultaneously . A phone streams infor ma[...]

  • Page 214

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Streaming Statistics 8-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Rcvr Lost P ackets T otal number of R TP data packets that hav e been lost since starting recei ving data on this connection. Defined as th e [...]

  • Page 215

    8-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Max M OS LQK Baseline or highest MO S LQK score observed from start of the v oice stream. These codecs pr ovide the following maximum MOS LQ K s[...]

  • Page 216

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Streaming Statistics 8-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Related Topics • Config uring Settings on the Cisco Unif ied IP Phone • Configuring Features, T emplates, Services, and Users Rcvr Reports[...]

  • Page 217

    8-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics • Call Statistics Screen, page 7 -16 • Monitoring the V oice Q uality of Calls, page 9-20[...]

  • Page 218

    Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Streaming Statistics 8-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01[...]

  • Page 219

    CH A P T E R 9-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 9 Troubleshooting and Maintenance This chapter pro vides information that can assist you in troubleshooti ng problems with your Cisco Unif ied IP Phones 7970G/7971G-GE or with your IP te lephony network. It also[...]

  • Page 220

    Chapter 9 Trou bleshooting and Maintenance Resolving Startup Problems 9-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Resolving Startup Problems After installing a Cisco Unif ied IP Phone into your netw ork and adding it to Cisco Unified CallMana ger , the phone should s[...]

  • Page 221

    9-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resolving Startup Problems 2. V erify that the phon e is recei ving power: – If you are us ing external po wer , veri fy that the electrical outlet is functional. – If you are u[...]

  • Page 222

    Chapter 9 Trou bleshooting and Maintenance Resolving Startup Problems 9-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • V erifying IP Addressing and Routing, page 9-5 • V erifying DNS Settings, page 9-6 • V erifying Cisco Unif ied CallManager Set tings, page 9-6 ?[...]

  • Page 223

    9-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resolving Startup Problems If you are usin g DHCP , the phone obtain s the address for the TFTP server from the DHCP server . Check the IP addr ess configu red in Option 150. Y o u [...]

  • Page 224

    Chapter 9 Trou bleshooting and Maintenance Resolving Startup Problems 9-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Verifying DNS Settings If you are using DNS to refer to the TFTP serv er or to Cisco Unified CallManag er , you must ensure th at you have specified a DN[...]

  • Page 225

    9-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resolving Startup Problems Step 3 From the Serv ers column, choose the primary Cisco Unified CallManager serv er . The page disp lays the service n ames for th e server that you cho[...]

  • Page 226

    Chapter 9 Trou bleshooting and Maintenance Resolving Startup Problems 9-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Changing the b uttons on a phone b u tton template, or assigning a different phone b utton template to a phone, may r esult in directory numbers that[...]

  • Page 227

    9-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Cisco Unified IP Phone Resets Unexpe ctedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during cal ls or while idle on their desk, you[...]

  • Page 228

    Chapter 9 Trou bleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly 9-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 If you ar e experiencing problems with the voice net work, you shou ld in vestigate whether an exist ing problem is simply being e xpose[...]

  • Page 229

    9-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Cisco Unified IP Phone Resets Unexpe ctedly Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unif ied CallMana[...]

  • Page 230

    Chapter 9 Trou bleshooting and Maintenance Troubleshooting Cisco Un ified IP Phone Security 9-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Step 5 From Cisco Unified CallManage r , ch oose Device > Phone and v erify that you ha ve assign ed the correct MA C address t[...]

  • Page 231

    9-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Troubleshooting Cisco Unified IP Phone Security Phone reports TFTP authorization f ailure. • The TFTP addre ss for the phone doe s not exi st in the CTL fil e. • If you created[...]

  • Page 232

    Chapter 9 Trou bleshooting and Maintenance Troubleshooting Cisco Un ified IP Phone Security 9-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 802.1X Not Enabled Phone cannot obtain a DHCP-assigned IP address. These errors typically indicate that 802.1X authentication is n[...]

  • Page 233

    9-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce General Troublesh ooting Tips General Troubleshooting Tips Ta b l e 9 - 2 provides general troubleshooting i nformation for the Cisco Unif ied IP Phone. T able 9-2 Cisco Unified IP[...]

  • Page 234

    Chapter 9 Trou bleshooting and Maintenance General Troubleshooting Tips 9-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Changing the telephon e config uration By default, the network conf iguration options are lock ed to pre vent users from making changes that could imp[...]

  • Page 235

    9-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two method s for resetting or restoring the Ci sco Unified IP Phone: ?[...]

  • Page 236

    Chapter 9 Trou bleshooting and Maintenance Resetting or Restoring th e Cisco Unified IP Phone 9-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Performing a Basic Reset Performing a basic reset of a Cisco Unif ied IP Phone provides a w ay to recov er if the phone experien[...]

  • Page 237

    9-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a f actory reset of the Cisco Unified IP Phone, the follo wing information is erased o[...]

  • Page 238

    Chapter 9 Trou bleshooting and Maintenance Using the Quality Report Tool 9-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 After you press these k eys, the l ine buttons on t he phone flash orange and then green, and the phone g oes through the factory reset process. This[...]

  • Page 239

    9-21 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Monitoring the Voic e Quality of Calls • Concealed Second metrics—Show the nu mber of seconds in which the DSP plays concealment frames due to lost frames. A severely “concea[...]

  • Page 240

    Chapter 9 Trou bleshooting and Maintenance Monitoring the Voice Quality of Calls 9-22 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 It is important t o distinguish signif icant changes from random changes in metrics. Signif icant changes are scores t hat chan ge about 0 .2[...]

  • Page 241

    9-23 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Monitoring the Voic e Quality of Calls Note V oice quality metrics do not account fo r noise or distortion, only frame loss. T able 9-4 Chang es to V oice Quality M etr ics Metric [...]

  • Page 242

    Chapter 9 Trou bleshooting and Maintenance Where to Go for More Tr oubleshooting Information 9-24 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Where to Go for More Troubleshooting Information If you ha ve addi tional questions about tr oubleshooting the Cisco Unifi ed IP [...]

  • Page 243

    A-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 APPENDIX A Providing Information to Users Via a Website If you are a system administr ator , you are likely the primary sou rce of information for Cisco Unif ied IP Phone users in your network or company . It is important to[...]

  • Page 244

    Appendix A Providing In formation to Users Via a Website How Users Obtain Support fo r the Cisco Unified IP Phone A-2 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01 How Users Obtain Support for the Cisco Unified IP Phone T o successfully use some of the features on the Cisc[...]

  • Page 245

    A-3 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix A Providing Information to Users Via a Website How Users Get Copies of Cisco Un ified IP Phone Manuals • Calling Features—Descripti ons and procedures for using callin g features, such as conference and transf[...]

  • Page 246

    Appendix A Providing In formation to Users Via a Website How Users Subscribe to Services and Configure Ph one Features A-4 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01 How Users Subscribe to Services and Configure Phone Features End users can perform a variety of acti vit[...]

  • Page 247

    A-5 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Y o u should provide this information to eac h user: • How to access the voice mail messaging system account. Make sure that [...]

  • Page 248

    Appendix A Providing In formation to Users Via a Website How Users Configure Per sonal Directory A-6 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01 See the “Installing and Conf iguring the Cisco Unif ied IP Phone Address Book Synchronizer” se ction on page A-6 for more [...]

  • Page 249

    A-7 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Configuring the Synchronizer Step 1 Open the Cisco Unified IP Phon e Address Book Synchronizer . If you acc epted the d efault [...]

  • Page 250

    Appendix A Providing In formation to Users Via a Website How Users Configure Per sonal Directory A-8 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01[...]

  • Page 251

    B-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 APPENDIX B Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE This appendix pro vides information about feature support for the Cisco Unified IP Phones 7970G/7971G-GE using the SCCP or SIP protocol with C[...]

  • Page 252

    Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 7970G/7971G-GE B-10 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01 T able B-1 Cisco Unified IP P hone 7970G/7971G-GE F eatur e Support b y Pr otocol Features Cisco Unified IP Phone 7970G/7971G-GE For More I[...]

  • Page 253

    B-11 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 797 0G/7971G-GE Caller ID Supported Supported “ An Overvie w of Y our Phone—Underst anding T ouch Screen Features” or “ An Overvie w of Y our Pho[...]

  • Page 254

    Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 7970G/7971G-GE B-12 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01 Immediate Di vert—Enh anced Supported Supported “Basic Call Handling—Sending a Call to a V oice Messaging System” Join/Select Suppo[...]

  • Page 255

    B-13 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 797 0G/7971G-GE URL Dialing — Supported “Using Call Logs and Directories—Using Call Logs” V ideo Support Supported — “ Understanding A dditio[...]

  • Page 256

    Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 7970G/7971G-GE B-14 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01 Cisco CallManage r AutoAttenda nt Supported — Cisco CallManager F eatur es and Serv ices Guide Cisco CallManage r Attendant Console Suppo[...]

  • Page 257

    C-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 APPENDIX C Supporting International Users T ranslated a nd localized versions of the Cisco Unified IP Phon es are av aila ble in se veral languages. If you are sup porting Cisco Unified IP Phones in a non-English en vironmen[...]

  • Page 258

    Appendix C Supporting International Users Installing the Cisco Unified CallManager Locale Installer C-2 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01 Installing the Cisco Unified CallManager Locale Installer If you are using Cisco Unified IP Phones in a locale other than E[...]

  • Page 259

    D-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 APPENDIX D Technical Specifications The follo wing sections describe the technical s pecifications for the Cisco Unified IP Phones 797 0G/7971G-GE. • Physical and Operating En vironment Specif ications, page D-1 • Cable [...]

  • Page 260

    Appendix D T echnical Specifications Cable Specifications D-2 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01 Cable Specifications • RJ-9 jack (4-conductor) for hand set and headset connection. • RJ-45 jack for the LAN 10/10 0/1000BaseT connection (labeled 10/100/1000 SW[...]

  • Page 261

    D-3 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix D T echnical Specifications Network and Access Port Pinouts Network Port Connector Ta b l e D - 2 describes the network port connector pinouts. Access Port Connector Ta b l e D - 3 des cribes the access port conne[...]

  • Page 262

    IN-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 INDEX Symbols "more" Softkey Timer 4-28 ? button 1-3 Numerics 10/100/1000 PC po rt 3-5 See also access port 10/100/1000 SW po rt 3-5 See also network port 10/100 PC port 3-5 See also access port 10/100 SW port 3-5[...]

  • Page 263

    IN-2 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index Cisco Unified IP Phones using auto-registration 2-14 Cisco Unified IP Phones using auto-registration with TAPS 2-15 Cisco Unified IP Phones using BAT 2-16 users to Cisco Unified CallManager 5-17 adjusting, phone place[...]

  • Page 264

    Index IN-3 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Call Statisti cs screen 7-1 call waitin g 5-6 cell phone interference 1-2 certificate trust list file See CTL file Cisco call back 5-6 Cisco Discovery Protocol See CDP Cisco Unified CallManager adding phone to databa[...]

  • Page 265

    IN-4 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index Console Logs web page 8-3 Core Dumps web page 8-3 CTL file deleting from pho ne 9-18 requesting 2-11 unlocking 4-40 custom phone ring s about 6-2 creating 6-2, 6-4, 6-7 PCM file requirements 6-4 D daisy chaining 9-15 [...]

  • Page 266

    Index IN-5 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 E EAP-MD5 4-43 editing, configuration values 4-5 encryption 1-12 media 1-15 Erase softkey 9-18 error messages, used for troublesho oting 9-4 Ethernet Configuration menu about 4-33 options Span to PC Port 4-33 Etherne[...]

  • Page 267

    IN-6 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index about 4-23 options Authentication URL 4-24 Directories URL 4-23 Idle URL 4-24 Idle URL Time 4-24 Information URL 4-24 Messages URL 4-24 Proxy Server URL 4-24 Services URL 4-23 I icon lock 1-18 padlock 1-18 shield 1-17[...]

  • Page 268

    Index IN-7 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Installing the Cisco Unified Call Manager Locale Installer B-2 phone button overlays for B-1 Locally Significant Certificate ( LSC) 3-18 lock icon 1-18 M MAC address 2-20, 4-8 manufacturing install ed certificate ( M[...]

  • Page 269

    IN-8 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index overview 4-2 unlocking op tions 4-4 Network Configur ation web page 8-2, 8-6 network connect ivity, verifying 9-4 networki ng protocol 802.1X 1-6 BootP 1-5 CDP 1-5 DHCP 1-5 HTTP 1-6 IP 1-6 RTCP 1-7 RTP 1-6 SCCP 1-7 SI[...]

  • Page 270

    Index IN-9 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 power maximum required from a switch 2-5 providing to t he Cisco Unified IP Phon e 2-4 power consump tion 2-5 Power Save Configurat ion menu about 4-32 options Days Display Not A ctive 4-32 Display Id le Timeout 4-32[...]

  • Page 271

    IN-10 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index S safety warnings 3-3 SCCP description 1-7 screen see LCD screen securing the phone with a cable lock 3-13 security configuring on ph one 3-17 device authentication 1-15 file authentication 1-15 image authentication [...]

  • Page 272

    Index IN-11 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 obtaining IP address 2-10 obtaining power 2-10 requesting configur ation file 2-12 requesting CTL file 2-11 understanding 2-9 verifying 3-15 statistics network 7-13, 8-11 streaming 8-15 Status menu 7-1, 7-3 status m[...]

  • Page 273

    IN-12 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index ring activity 5-11 services 5-11 services URL button 5-11 shared line 5-11 speed dialing 5-12 Time-of-Day Routing 5-12 transfer 5-13 voice messaging system 5-13 TFTP description 1-8 troubleshooting 9-4 TFTP Server 1 [...]

  • Page 274

    Index IN-13 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 users adding to Cisco Unified CallManager 5-17 configuring personal di rectories A-5 documentation for A-3 providing r equired information to A-1 providing suppo rt to A-2 subscribing to services A-4 V verifying fir[...]

  • Page 275

    IN-14 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index[...]