Cisco Systems DPC2420 manual

4021194 Rev A Cisco Model DPC2420 and EPC2420 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide[...]

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Please Read I m p o r t a n t Please read this e n tire guide. If t h is guide pr ovides installa tion or operation instructions, give par ticular attention to all safety statements included in this guide.[...]

Notices T r a d em a r k A c kn o w l e d gm e nt s  Cisco, Cisco Systems, t he Cisco logo, and the Ci sco Systems logo are registered trademarks or tr ademarks of Cisco S ystems, Inc. and/or its af f iliates in the U .S. and certain other cou ntries.  DOCSIS is a registered trademark o f Cable Telev ision Laborator ies, Inc.  EuroDOCS IS,[...]

C o p y r i g ht © 2010 Cisco System s, Inc. All rights reserved. Printed in the United Stat es of America. Information in t his publication is sub ject to change without not ic e. No part of this publication may be reproduced or transmitted in an y form, by photo copy, microfilm, xerog raphy, or any oth er means, or incorpor ated into any infor m[...]

Notice to Install ers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in t h e operating instructions, unless you are qualified to do so. N o t i ce à l ’ at t e nt i o n d es i n st a l l at e u r s d e r é s [...]

M i t t e i l un g f ür C A T V - T e c hn i k e r Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Sc hlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleit ung aufgeführt sind,[...]

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4021194 Rev A iii Contents IMPORTANT SAFET Y INSTRUCTIONS v United States FCC Co mpliance viii CE Compliance x About This Guide xiii Chapter 1 Introduc ing the DOCSIS Reside ntial Gateway 1 Introduction .............................................................................................................................. 2 What's In the[...]

Contents iv 4021194 Rev A Chapter 5 Troublesh ooting the DOCSIS Reside ntial Gatewa y 101 Frequently Asked Questions .............................................................................................. 102 Common Trou bleshooting Issues ...................................................................................... 108 Tips for Imp[...]

IMPORTANT SAFETY IN STRUCTIONS 4021194 Rev A v IMPORTANT S AFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manu facturer's i[...]

IMPORTANT SAFETY IN STRUCTIONS vi 4021194 Rev A P r o t ec t t h e P r o d u c t f r om L i gh t n i ng In addition to disconnecting the AC power from the wall outlet , disconnect the signal inputs. V e r i f y t he P ow e r So u r c e f r om t h e O n / O f f P o w e r L i gh t When the on/off power light is not illuminated, the apparatus may stil[...]

IMPORTANT SAFETY IN STRUCTIONS 4021194 Rev A vii C h e c k P r o d u c t S a f e t y Upon completion of any service or repairs to this product, the service technician must perf orm s a fety checks to determine that this product is in proper operating condition. P r o t ec t t h e P r o d u c t W he n M o v i n g I t Always disconnect the power sour[...]

United States FCC Com pliance viii 4021194 Rev A United States FCC C ompliance This device has bee n tested and found to c omply with the lim its for a Class B digit al device, pursuant to part 1 5 of the FCC Rules. These li mits are d esigned to provide reaso nable protection against such interfer ence in a residential inst allation. This e quipme[...]

United States FCC Com pliance 4021194 Rev A ix R F E x p o s u r e S t a t em e n t s Note: This transmit ter must not be co- located or opera ted in conju nction with any other antenna or transmitter. This equipment sh ould be insta lled and operated with a minimu m distance of 7.9 inches (20 cm) between the ra diator and your body. US This system[...]

CE Compliance x 4021194 Rev A CE Compliance D e c l a r a t i on o f C on f o r m i t y w i t h Re g a r d t o t h e E U D i r ec t i v e 1 9 9 9 / 5/ E C ( R & T T E D i r e c t i v e) This declaration is onl y valid for configurati ons (combi nations of software, firmware a nd hardware) supported or pr ovided by Cisc o Systems for use within [...]

CE Compliance 4021194 Rev A xi Note: The full decla ration of conform ity for this produ ct can be found in the Decla rations of Conformity and Reg ulatory Information sec tion of the appr opriate product hardw are installation guide, whic h is available on Cisco.com. The following standard s were a pplied during the assessme nt of the product a ga[...]

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About This Gu ide 4021194 Rev A xiii About This Guide I n t r o du c t i o n Welcome. This guide provides instructions and r ecommendat ion s for pla cing, installing, con figuring, operating, ma intaining, a nd troubleshooti n g the DPC2420 and EPC2420 DOCSIS Resident ial Gateways. P u r p o s e This guide covers t he f ollowing product models: ?[...]

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4021194 Rev A 1 Introduction This chapter provides an overview of residential gateway features, indicators, and co nn ector s to hel p you become fa miliar with the residential gateway a nd the benefits it offers. Th is chapter also lists the accessories and equipment that are p rovided with the reside ntial gateway so you can verify that you recei[...]

Chapter 1 Introdu cing the DOCSIS Resident ial Gateway 2 4021194 Rev A Introduction Welcome to the exc iting world of high-speed Inte rnet and high-quality digital telephone service. Y our new residen tial gateway is a cable modem that meets industry standards for high-speed data connectivi ty along with reliable dig ital telephone service. T he re[...]

What's In the Carton ? 4021194 Rev A 3 What's In the Carton? When you receive your residential gateway, yo u should check the equipm en t and accessories to veri fy that each item is in the carto n and that each item is un damaged. The carton co ntains the following i tems: One DPC2420 or E PC2420 DOCSIS Residential Gateway One Ethernet c[...]

Chapter 1 Introdu cing the DOCSIS Resident ial Gateway 4 4021194 Rev A Front Panel Descr iption The front panel of you r residential gateway prov ides LED status indi cators that indicate how wel l an d at what state yo ur reside ntial gateway is operat ing. See Operation of Front Panel Indicators (on page 95), f or more informatio n on front panel[...]

Back Panel Descriptio n 4021194 Rev A 5 Back Panel Descri pt ion The following illustratio n identifies the back panel comp onents on t he DPC2420 a nd EPC2420 residential g ateways. Descriptions for ea ch component follow the illustration. 1 POWER — Connects t he residential gateway to the AC power adapter that is provided with you r residentia [...]

Chapter 1 Introdu cing the DOCSIS Residential Gateway 6 4021194 Rev A 6 MAC ADDRESS L A BEL — Disp lays the MAC ad dress of the residential g ateway 7 CABLE — F-connector co nnects to an active cable signal from yo ur service provider 8 WIRELESS SET UP — Pressing th is switch initiates the wireles s setup feature, which allows you to ad d new[...]

4021194 Rev A 7 Introduction This chapter des cribes how to pr operly install th e residential gateway and to connect t he residential gate way to a computer and other devices. 2 Chapter 2 Installing the DOCSIS Residential Gateway In This Chapter  Installation Prep arations ........................................................................[...]

Chapter 2 Install ing the DOCSIS Residential Gateway 8 4021194 Rev A Installation Pre parations Before installing the residentia l gateway make sure that your system meet s or exceeds the requirem ents listed in this sect ion. Also make su re that your have prepared you r home and home devices as describ ed in this section. W h a t A r e t h e S y [...]

Installation Preparations 4021194 Rev A 9 W h a t A r e t h e R e q u i r e m e nt s f or T el e p h o n e Se r v i ce ? If you intend to use th e resident ial gateway for di gital telephone service, v erify that your home meets or ex ceeds all of the following r equirements. Maximum Number of Teleph ones The RJ-11 telephon e-style con nectors on t[...]

Chapter 2 Install ing the DOCSIS Residential Gateway 10 4021194 Rev A W h a t T y p es o f Se r v i c e A c c o u n t s D o I N e e d ? Depending upon t h e featu res your residential gateway pr ovides, you may n eed to establish any o f the followi n g accounts with a service provider in order to take full advantage of these features:  A high-s[...]

Installation Preparations 4021194 Rev A 11 Information Your Ser vice Provider Needs You will need to g ive your service provider th e following informatio n, which is printed on the bar co de label att ached to the residential gate way:  The serial number o f the residential gateway. T he serial number co nsists of a series of alphanu meric char[...]

Chapter 2 Install ing the DOCSIS Residential Gateway 12 4021194 Rev A W h e r e I s t he B e st L o c at i o n f o r M y R e si d e nt i a l G a t e wa y ? The ideal location f or you r residenti al gateway is wh ere it has ac cess to outlets a n d other devices. Think about the layout of your h ome or offi ce, and consult wi th your service provid[...]

Installation Preparations 4021194 Rev A 13 H o w Do I M ou n t t h e R e s i d e n t i a l G at e w a y o n a W al l ? ( O p t i o na l ) If you wish, you c an mount the res idential gateway to a wall. T h is section describes how to mount t h e residential gate way to a wall, and includes a list of e quipment you will need alo ng with suggestions [...]

Chapter 2 Install ing the DOCSIS Residential Gateway 14 4021194 Rev A Position the Resident ial Gateway Use the following illustration to guide you in pos iti oning the res iden tial gateway on the wall.[...]

Installation Preparations 4021194 Rev A 15 Location and Dimensions of the Wall-Mounting Slots Th e following illustrat ion shows the location a n d dimens ions of the wall-mou nting slots on the bottom o f the resident ial gateway. Use this illustrat ion as a guide for mounting the res idential gateway to t h e wall.[...]

Chapter 2 Install ing the DOCSIS Residential Gateway 16 4021194 Rev A Mounting the Residential Gateway on a Wall 1 Using a drill with a 3/16-inch bit, dri ll two holes at th e same heig ht and 4 inches apart. Note: The preced in g graphic illustr ates the locat ion of the mounting ho les on the back of the resident ial ga teway. 2 Are you mounti ng[...]

Install the Resid ential Gateway 4021194 Rev A 17 Install the Residential Gateway This section descri bes how to connect you r residentia l gateway to suppor t the services that the res idential gateway offers. C o n n e c t D e v i c e s t o t h e R e si d e n t i a l G a t e w a y Th e following illustrat ion shows all of the possib le connection[...]

Chapter 2 Install ing the DOCSIS Residential Gateway 18 4021194 Rev A C o n n e c t t he R e si d e n t i a l G at e w a y The following installation pr ocedure ensures proper setup and configuration for the residential gateway. 1 Choose an approp riate and safe location to i nstall the residential gate way (close to a power source, a n active cabl[...]

Install the Resid ential Gateway 4021194 Rev A 19 4 Connect your PC to t he residential gateway us in g either o f the following methods:  Ethernet Connect i on. Connect on e end of the yel low Ethernet cable to the Ethernet port on you r PC, and connect the other end to the yellow ETHERNET port on t h e back of the res idential gateway . Note: [...]

Chapter 2 Install ing the DOCSIS Residential Gateway 20 4021194 Rev A 8 If your residential ga teway supports high-speed data ser vice, most I nternet devices will have imm ediate Internet acces s as soon as the residential gate way i s online. Note: If your PC doe s not have Internet access, re fer to How Do I Configure TCP/IP Protocol? (on page 1[...]

4021194 Rev A 21 Introduction This chapter provides instructions for using th e WebWizar d to configure the res idential gateway to op erate corr ectly. The WebWizard g ives you access to residential g ateway settings that were configured at t h e factor y for the most comm on installation configurations. A fter you access t he WebWizard, you can c[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 22 4021194 Rev A Log in to the DOCSIS Residential Ga tew ay for the First Time This section provides d etailed instructions for logging in to t h e residential ga teway so that you can use t h e WebWizar d to customize the r esidential gat eway to suit your needs, rather t h an using the def aul[...]

Log in to the DOCSIS Residential Gatewa y for the First Tim e 4021194 Rev A 23 A b o u t Y o u r Mo d em P a ge E x a m p l e The following illustratio n is an example of t h e Abou t Your Modem page. Cisco DPC 2420 A b o u t Y o u r Mo d em P a ge D e s c r i p t i on The following t able provides a descr iption of each field withi n the About You[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 24 4021194 Rev A Field Name Description Cable Modem Status Lists one of the followi ng possible curr ent sta tes of the modem:  other  notReady  notSynchronized  phySynchronized  usParametersAc quired  rangingComplete  ipComplete  todEstablished  securityEstablished ?[...]

Configure Basic Settin gs 4021194 Rev A 25 Configure Basic S ett ings This section descri bes how to configure Bas ic settings for t he residential gateway. S e t t i ng C on f i g u r at i o n O pt i o n s Use the Setup page to access t he various configuration opt ions for the resi dential gateway. Detailed d escriptions of each configuration opt[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 26 4021194 Rev A S e t up P a g e The following illustr ation is a n example of t h e Setup page. Setup Page Section Head ings The Setup page is d ivi ded into t he following sect ion headings:  Basic Settings  Advanced Settings  Firewall  Parental Control  Wireless In the Setup p[...]

Configure Basic Settin gs 4021194 Rev A 27 Field Name Description LAN IP Address Management Use this link to configure h ow Internet protoc ol (IP) addresses are assigned and managed in your network Fixed CPE IP Assignment Use this link to reserve IP addresses in t he DHCP po ol that will be used as static IP ad dresses in your local network. Resta[...]

Chapter 3 Config uring the DOCSIS Resid ential Gateway 28 4021194 Rev A Field Name Description DMZ Host (Demilitarized Zone) Use this link to configure a n IP addre ss that is visible to the wide area network (WAN). DMZ host ing is com monly re ferred to as ―exposed host,‖ a nd allows you to specif y the ―def ault‖ recipient of WAN traff ic[...]

Configure Basic Settin gs 4021194 Rev A 29 Wireless The following t able provides a descr iption of the pages avai lable from wit h in the Wireless section of th e Setup page. Field Name Description Basic Use this link to configure y our wireless access po int (WAP) parameters, including servi ce set identifier ( SSID) and channel number Security U[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 30 4021194 Rev A C o n f i g u r i ng Y o u r P a s s w o r d S e t t i n g s Use the Basic Setti n gs - Password Setti n gs page to set u p or modify a pas sword to restrict unauthor ized persons from accessing to you r residential gateway settings. Click Password Se tti ngs in the Bas ic Setti[...]

Configure Basic Settin gs 4021194 Rev A 31 To set up your password 1 To set up you r password, type you r password in the Password f ield, and t h en re -type your password i n the Re-Enter Password field. 2 Click Apply to save you r password. A web page a ppears to indicate that you have successfu lly set your p assword. 3 Click on the Setup t ab [...]

Chapter 3 Config uring the DOCSIS Residential Gateway 32 4021194 Rev A C o n f i g u r i ng N e t wo r k T i m e S yn c h r on i z a t i on Use the Basic Setti n gs Enable/D isable time synchronization by Network Time protocol page to en able or disable t ime synchroni zation by Network Time protocol. Note: If you are n ot familiar w ith the time c[...]

Configure Basic Set tings 4021194 Rev A 33 Field Name Description Latest Update Success Displays the time and da te of the last succe ssful time upda te Time Zone Displays the curre nt time zone. The drop -dow n list allows you to select your local time zone. Daylight Saving Time Allows you to adjust the ti me during perio ds when Daylight Saving T[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 34 4021194 Rev A C o n f i g u r i ng t h e Ne t w o r k S e t t i n g s Note: If you are n ot familiar w ith the networ k configuration procedures d et ailed in the following sect ions, contact your serv ic e provider before you attempt to ch ange any of the resident ial gat eway default networ[...]

Configure Basic Settin gs 4021194 Rev A 35 Setup Basic Settings - Net work Configuration Page Des cription The following t able provides a descr iption of the fields wit hin the Setup Basic Settings - Network Co nfiguration page. Field Name Description LAN IP Address Displays the base IP add ress of the private home LAN and the WebWizard IP address[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 36 4021194 Rev A Field Name Description Static IP Mask Manual entry is re quired. Your ISP will provide t he informati on for you to enter into this field. Default Gateway Manual entry is re quired. Your ISP will provide t he information for y ou to enter into this field. Primary DNS (static IP [...]

Configure Basic Settin gs 4021194 Rev A 37 C o n f i g u r i ng a n d M a n a g i n g I P A d d r e s s e s Use the Setup Basi c Settings - IP Management pa ge to configure how you r system manages and assig ns IP addresses in your network. Note: If you are n ot familiar w ith the IP ma nagement procedu res detaile d in this section, contact you r [...]

Chapter 3 Config uring the DOCSIS Residential Gateway 38 4021194 Rev A Setup Basic Settings - IP Management Page De scription The following t ables provide a descr iption of the fields within t h e Setup B asic Settings - IP Ma nagement page. Field Name Description DHCP Server Allows you to enable or disable the DHCP server in th e residential gate[...]

Configure Basic Settin gs 4021194 Rev A 39 Key Description Add Secondary Saves the WINS ad dress for a second server Add Tertiary Saves the WINS ad dress for a third server Remove WINS Addre ss Removes the WINS a ddress selected Clear All Removes all defined WI NS address es R e s e r v i n g I P A d d r e s s es Use the Setup Basi c Settings - Fix[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 40 4021194 Rev A Setup Basic Settings - F ixed CPE IP Assignment Page The following illustratio n is an example of t h e Setup Basic Settings - Fixed CPE I P Assignment page. Setup Basic Settings - F ixed CPE IP Assignment Page D escription The following t ables provide a descr iption of the fie[...]

Configure Basic Settin gs 4021194 Rev A 41 R e s t a r t i n g t h e G a t e w a y M o d em Use the Setup Basi c Settings - Restart Cable Mode m page to restart your cable modem. 1 Click Restart Mode m in the Bas ic Settings sectio n of the Setup page to access the Basic Settings - Restart C able Modem page. 2 Click Reboot Cable Modem to restart th[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 42 40 21194 Rev A Setup Basic Settings - Sa ve RG Configuration to Loca l PC Page The following illustratio n is an example of t h e Setup Basic Settings - Save RG Configuration to Lo cal PC page. To Save your current setting to you r computer, click the floppy d isk icon in the lower portion of[...]

Configure Basic Settin gs 4021194 Rev A 43 Setup Basic Settings - Dyn amic DNS Page The following illustratio n is an example of t h e Setup Basic Settings - Dynamic DN S page. Setup Basic Settings - Dyn amic DNS Page Description The following tables pr ovide a description of t he fields withi n the Setup B asic Settings - Dynami c DNS page. Field [...]

Chapter 3 Config uring the DOCSIS Residential Gateway 44 4021194 Rev A Field Name Description IP Address The fixed IP addre ss of your Residential Gateway. The de vice will advise the DDNS service of your current WAN (Inter net) IP address whe never the address changes Status Displays the status of t he DDNS service co nnection Function Keys Key De[...]

Configure Advance d Settings 4021194 Rev A 45 Configure Adva nced Settings This section descri bes how to configure A dvanced setting s f or the reside ntial gateway. E n a b l i n g a n d Di s a b l i n g A d v a n c ed F e at u r e s Use the Setup Ad vanced Settings - Options page t o en able or disable adva nced features on your network. When th[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 46 4021194 Rev A Field Name Description WAN Blocking Checking this box pr events the residential gateway fro m being visible to the WAN. For example, pings t o the WA N IP addre ss are not returned. IPsec PassThrough Checking this box a llows applications t hat use IPsec (IP S ecurity) to pass t[...]

Configure Advance d Settings 402119 4 Rev A 47 C onf i g u r i ng I P A d d r e s s F i l t er s Use the Setup Ad vanced Settings - IP Filtering p age to configure IP addres s filters. These filters block a ra nge of IP addresses fr om accessing th e Internet. Note: If you are n ot familiar w ith the advanced se ttings detailed in this section, con[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 48 4021194 Rev A C o n f i g u r i ng M A C A d dr e s s F i l t e r s Use the Setup Ad vanced Settings - MAC Filteri ng page to con figure MAC address filters. These filt ers allow yo u to deny or blo ck access to the Inter net by the individual MAC addr ess es listed in the t able. You can a l[...]

Configure Advance d Settings 4021194 Rev A 49 Setup Advanced Setting s - MAC Filtering Page Descript ion Use this link to e nter the MAC address or MA C a ddresses of dev ices whos e In ternet access you want to control. Click App l y to apply and save your new MAC address filter settings. Setting Up MAC A ddress Filters The Block/Pass dr op down m[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 50 4021194 Rev A C o n f i g u r i ng a n d E n a b l i ng T CP a nd U DP P or t F i l t e r s Use the Setup Ad vanced Settings - Port Filtering page to configure and enable TCP and UDP port filters. These filters p revent a range of TCP/UD P ports from access in g the Internet. You can also p r[...]

Configure Advance d Settings 4021194 Rev A 51 C o n f i g u r i ng P o r t Fo r w ar d i n g f o r Lo c a l I P A dd r es s e s Use the Setup Ad vanced Settings - Port Forwardi n g page to con f igure port forwarding for lo cal IP addr esses. Port forwardi ng allows you to run a ser ver on the LAN by specify ing the mapping of TCP/UDP ports to a lo[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 52 4021194 Rev A Setup Advanced Setting s - Port Forwarding Page Descri ption The following examp le illustrates ho w to use the port forward ing feature t o configure the Microso ft X-Box Online Live for I n ternet gami ng. Note: For most w idely used applications (inc luding Micro soft X-Box O[...]

Configure Advance d Settings 4021194 Rev A 53 Setup Advanced Setting s - Port Triggers Page The following illustratio n is an example of t h e Setup Advanced Settings - Port Triggers page. Setup Advanced Setting s - Port Triggers Page Descriptio n Use this link to e nter and enable the port forward ing trigger and target ra nge start and end ports [...]

Chapter 3 Config uring the DOCSIS Residential Gatewa y 54 4021194 Rev A C o n f i g u r i ng t h e DM Z H o s t Use the Setup Ad vanced Settings - DMZ Host pa ge to configure a n IP addr ess th at is visible to the W AN. DMZ hosti n g is commonly r eferred to as ―exposed host,‖ and allows you to speci fy the ―default‖ recipie n t of WAN tra[...]

Configure Advance d Settings 4021194 Rev A 55 C o n f i g u r i ng V P N T e r m i n a t i o n Use the Setup Ad vanced Settings - VPN Terminat ion page to con f igure VPN protocols and m anage VPN tunnels. A VPN is a c onn ection bet ween two endpoints in different networks that allows private data to b e sent securely and trans parently over publi[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 56 4021194 Rev A Setup Advanced Setting s - VPN Termination - Blank Stat us Page The following illustratio n is an example of a bla nk Setup Advanced Settin gs - VPN Termination - Status p age. No V P N tunnels are configured. Setup Advanced Setting s - VPN Termination - Status Pag e with VPN Tu[...]

Configure Advance d Settings 4021194 Rev A 57 Setup Advanced Setting s - VPN Termination - Status Pag e Description This section descri bes the section headings a nd field descriptions of t he Setup Advanced Settings - VPN T ermination - Status p age. This page allows yo u to create, configure, and contr ol IPsec VPN tu nnels. Note: You can se t up[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 58 4021194 Rev A C r e a t i n g an d C on f i g u r i ng I P se c V PN T u n n el s To create and con f igure IPsec V PN tunnels, click A dd New Tunne l on the VPN Termination - Status p age. The VPN S etup page o pens. The following illus tration is an example of t h e VPN Setu p page.[...]

Configure Advance d Settin gs 4021194 Rev A 59 Setup Advanced Setting s - VPN Setup Page Description This section descri bes the section headings a nd field descriptio ns of the Setup Advanced Settings - VPN S etup page. This page all ows you create, co nfigure, and control IPsec V PN tunnels. Tunnel Section Field Name Description Tunnel Displays e[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 60 4021194 Rev A Field Name Description Subnet Al lows you to enter Subnet information based on the selected Address group type as follows:  For IP subnet, enter t he subnet  For single IP address, en ter only the specific I P address  For IP address range, enter the starting a nd endin[...]

Configure Advance d Settings 4021194 Rev A 61 Remote Endpoint Setting s These settings con trol how the local endpoint (router ) connects to the far VPN termination point ( the other end o f the VPN tunnel). Field Name Description Address group type Allows you to select the address group type for the remote V PN access group. The following type s a[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 62 4021194 Rev A Field Name Description Identity Allows you to enter the identity strin g after you have s elected the identity type using one of the following for mats:  For IP address mode use th e format xxx.xxx. xxx.xxx  For FQDN use the for mat "yourdomain.c om"  For emai[...]

Configure Advance d Settings 4021194 Rev A 63 Field Description Phase 1 encryption Allows you to select the form of encrypt ion to secure the VPN connection betwee n endpoints. Select f rom the f ollowi ng five encryption types:  DES  3DES  AES-128  AES-192  AES-256 You may choose any e ncryption type as lo ng as the other end of the[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 64 4021194 Rev A Field Description Phase 2 authenticatio n Allows you to select a n authentication type for another level of security. Select one of the f ollowing t hree authenticati on types:  MD5  SHA  Null (none) You may choose any a uthentication type as long as the other end of th[...]

Configure Advance d Settings 4021194 Rev A 65 S a v e C o n f i g u r at i o n t o Se r v e r Use the Setup Ad vanced Settings - Save Configur ation to Server page to save the gateway settings to a r emote server in the network. When th e gateway is rebooted or reset, the gateway will automatical ly retrieve its configuration file and res tore the [...]

Chapter 3 Config uring the DOCSIS Resid ential Gateway 66 4021194 Rev A Function Keys The following t able descr ibes the function keys a vailable on the Setup Advanced Settings - Save Co nfiguration to Server p age. Key Description Get configuration file now Click to retrieve file used to store the gate way's setting s Save configuration file[...]

Configure Firewall Settin gs 4021194 Rev A 67 Configure Firewall Setti ng s This section descri bes how to configure Fire wall settings for the reside n tial gateway. C o n f i g u r i ng F i r e wa l l P r ot e c t i o n Use the Setup Firew all - Options page to configur e web page filtering and firewa ll protection. This page allows you to enable[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 68 4021194 Rev A Setup Firewall - Options Page Description This section descri bes the section headings a nd fields descriptions of t he Setup Firewall - Options page . Note: If you make ch anges in any o f the fields in the Setup Fire wall - Options page, cl ick Apply to app ly and save your Fi[...]

Configure Firewall Settin gs 4021194 Rev A 69 C o n f i g u r i ng F i r e wa l l E ve n t L o g g i n g a n d E - m a i l Al e r t s Use the Setup Firew all - Event Loggi n g page to a ccess the firewall event l og and allows you to enter yo ur e-mail add ress in order f or you to receive e-mail alerts related to firewall atta cks by hackers. Note[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 70 4021194 Rev A Field Name Description Enable E-mail Add ress Allows you to enter the e-mail ad dress of the person who monitors the firewall. When a n event occurs, it w ill be logged and an e -mail will be sent to this a ddress automatically rep orting the event. SMTP Server Name Allows you t[...]

Configure Parental Cont rol Settings 4021194 Rev A 71 Configure Parental C ontrol Settings This section descri bes how to configure P arental Control settings for the residential gateway. C o n f i g u r i ng P a r en t a l C on t r ol Use the Setup Pare n tal C ontrol - User Setup page to configure parental con trols on the residential gate way, a[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 72 4021194 Rev A Setup Parental Contr ol - User Setup P age Description This section descri bes the section headings a nd fields descriptions of t he Setup Parental Control - User Setup p age. This page allo ws you to set up user profiles. Each profile can be assigned customized leve ls of Inter[...]

Configure Parental Control Settings 4021194 Rev A 73 Fi eld Name Description Time Access Rule Select the Time Access Rule for the curre nt user pro file. Time Access Rules must first be defined by going to the Time of Day Filter page. You can a ccess the Time of Day Filter page by clicking the Time of Day Rules link under the Parental C ontrol sect[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 74 4021194 Rev A C o n f i g u r i ng P a r en t a l C on t r ol B a si c R u l es Use the Setup Pare n tal Contro l - Basic Setup page to select the rules that block certain Internet co n tent and certai n websites. Note: If you are n ot familiar w ith the setti ngs detailed in t his section, c[...]

Configure Parental Cont rol Settings 4021 194 Rev A 75 Setup Parental Contr ol - Basic Setup P age Description This section descri bes the section headings a nd fields descriptions of t he Setup Parental Control - B asic Setup page. T his page allows you to create Inter net access rules based o n the content fou nd in the URLs of Internet sites. Fi[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 76 4021194 Rev A Function Keys The following function k eys appear on the Setup Parent al Control - Basic Setu p page. Key Description Add Rule Adds and saves a new Rule to the list of conten t Rules Remove Rule Removes the selected rule from the content rule l ist Add/Remove Keyword Allows you [...]

Configure Parental Cont rol Settings 4021194 Rev A 77 C o n f i g u r i ng P a r en t a l C on t r ol T i m e o f D ay Ac c e ss F i l t er s Use the Setup Pare n tal C ontrol - Time of Day A ccess Filter page to configure web access filters to blo ck all Internet traffic to an d fro m specific network d evices based on day of week a nd time of day[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 78 4021194 Rev A Function Keys The following function k eys appear on the Setup Parent al Control - Time of Day Access Filter page. Key Description Add Allows you to add a new Time of Day acc ess filter or rule. Enter the name of the filter and click the Add key to add the filter to t he list. T[...]

Configure Parental Cont rol Settings 4021194 Rev A 79 Setup Parental Contr ol - Event Log Page D escription This section descri bes the section headings a nd fields descriptions of t he Setup Parental Control - E vent Log page. T his page allows you to track, by user , any attempts made by that user to access In ternet site s that are restricted. F[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 80 4021194 Rev A Configure Wirel ess Settings This section descri bes how to co nf igure Wireless settings for the reside n tial gateway. C o n f i g u r i ng Y o u r W i r e l e ss A cc e s s P o i nt P a r a m e t e r s Use the Setup Wire less - Basic page to configure y our wireless access po[...]

Configure Wireless Setting s 4021194 Rev A 81 Setup Wireless - Basic Pag e Description This section descri bes the section headings a nd fields descriptions of t he Setup Wireless - Basic page. Note: If you make ch anges in the Setu p Wireless - Basic page, cli ck Apply to app ly and save your wireless basic sett in gs. Field Name Description Acces[...]

Chapter 3 Co nf iguring the DOCSIS Residen tial Gateway 82 4021194 Rev A C o n f i g u r i ng Y o u r W i r e l e ss N e t wo r k Se c u r i t y a n d E n c r y p t i on P a r a m et e r s Use the Setup Wire less - Secu rity page to co nfigure your WAP wireless e quivalent privacy (WEP) en cryption keys a nd authentication. Note: If you are n ot fa[...]

Configure Wireless Setting s 4021194 Rev A 83 Setup Wireless - Secur ity Page The following illustratio n is an example of t h e Setup Wireless - Security page. Setup Wireless - Secur ity Page Description This section descri bes the sectio n headings a n d fields descript ions of the Setup Wireless - Security page. Note: If you are n ot familiar w [...]

Chapter 3 Config uring the DOCSIS Residential Gateway 84 4021194 Rev A Field Name Description Network Authentication Network Authenticati on allows only auth orized users to ga in access to your wirele ss network. Only users w ith an author ized user name, password, or pr e -shared key are allowed access to the wireless network. Select from the fol[...]

Configure Wireless Setting s 4021194 Rev A 85 Field Name Description WPA Pre-Shared Key Allows you to set a WPA P re -Shared key, a lso referred to as a PassPhrase . Enter a text string in this f ield. The text string or p hrase is used to generate a unique set of encrypti on keys for your network. Use this stri ng to set up wirele ss devices in yo[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 86 4021194 Rev A Field Name Description Group Key Rotation Interval Allows you to set the WPA Group Key R otati on Interval in seconds. This only a pplies when WPA or WPA2 Netw ork Authentication is enabled. Set this value to 0 (fa ctory default) to disable periodic re keying. The valid range is[...]

Configure Wireless Setting s 4021194 Rev A 87 Field Name Description Network Keys 1 through 4 64 bit keys or Select these keys f or use with Encryption M ode set to 64 -bit encryption. Enter 5 -byte va lues for a Key. You do n ot have to set all four Keys. Only one Key is used for a home network. E ach value is represented in hexadeci mal. Use only[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 88 4021194 Rev A Field Name Description Current Network Key Allows you to select wh ich of the four 6 4- bit or 128- bit keys to use to encrypt your data whe n you are usi ng encryption th at requires the manual entry of an encr yption key. Only one WEP ke y is in use at a time. You must manuall[...]

Configure Wireless Setting s 4021194 Rev A 89 WPS Add Client S ection The selections ava il able in this se cti on allow you to add a WPS client. Field Name Descripti on Add a Client Allows you to select your WPS method ( push button or PIN) WPS Status Displays WPS status Function Keys Keys Description Generate WEP Keys Automatically genera tes fou[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 90 4021194 Rev A Setup Wireless - Adva nced Page Example The following illustratio n is an example of t h e Setup Wireless - Advanced page. Note: We recomme n d that you do not change the default wi reless setti ngs that ar e shown in the illu stration u n less you are instru cted to do so by yo[...]

Configure Wireless Setting s 4021194 Rev A 91 Field Name Description 54g Protection Allows you to prioritize 802.11 g communication when ther e is a mix of 802.11b and 802 .11g devices in the wireless net work using one of the following options:  Auto (factory defa ult) Maximize 802 .11g performance in network s with a mix of 8 02.11b and 802.11[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 92 4021194 Rev A Field Name Description RTS Threshold Determines at wha t packet size beyond which the read y to send/clear to send (RTS/CTS) mechan ism is invoked. The fa ctory defa ult is 2347 Short Retry Limit The number of times the ga teway tra nsmits an unackn owledged unicast frame that i[...]

Configure Wireless Setting s 4021194 Rev A 93 Setup Wireless - Access C ontrol Page Description This section descri bes the section headings a nd field descriptio ns of the Setup Wireless - Acces s Control page. Field Name Description Access restriction When encryption is ena bled, this selectio n allows you to ch oose one of the following option s[...]

Chapter 3 Config uring the DOCSIS Residential Gateway 94 4021194 Rev A C o n f i g u r i ng R e m o t e B r i d g e s Use the Setup Wire less - Br idging page to configu re your configure remote bridges. Note: If you are n ot familiar with t he advanced se ttin gs detailed in this section, contact your ser vice provider befor e you attemp t to chan[...]

4021194 Rev A 95 Introduction This section descri bes the behavior of the f ront panel ind ic ators when the residential gate way is first powered up, dur ing normal operatio n s, and in special conditions . 4 Chapter 4 Operation of Front Panel Indicators In This Chapter  Initial Power Up, Cal ibration, and Registration ( AC Power applied) .....[...]

Chapter 4 Operation of Front Panel Indica tors 96 4021194 Rev A Initial Power Up, Calibra tion, and Registration (AC Power applied) The following chart illustrates the sequence of steps and t h e correspond ing appearance of t h e residential gate way f ront pa n el LED status i n dicators d uring power up, calibratio n, and registration on the net[...]

Initial Power Up, Calibration , and Reg istration (AC Power app lied) 4021194 Rev A 97 Front Panel LED Status In dicators During Init ial Pow er Up, Calibration, and Registration Part 2, Telephone Regi stration Step: 7 8 9 10 11 Front Panel Indicator Data Network Registration Complete Requesting Telephone IP Address Request Telephone Provisioning F[...]

Chapter 4 Operation of Front Panel Indica tors 98 402 1194 Rev A N or mal Opera tions (AC Power Applied) The following chart illustrates the appearance of the residentia l gateway front panel LED status indicators du ring normal operatio ns when AC power is applied to the gateway. Front Panel LED S tatus Indicators Durin g Normal Conditions Front P[...]

Special Condition s 4021194 Rev A 99 Special Conditi on s The following chart descr ibes the appearance of the residential gateway front panel LED status indicators du ring special condition s to show w h en you have been de nied network access. Front Panel LED S tatus Indicators Durin g Special Conditions Front Panel Indicator Network Access Denie[...]

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4021194 Rev A 101 Introduction This chapter des cribes the most comm on issues that may occur af ter the residential gate way is installed and provides possible solutions and tips for improve d performance o f the residential gateway. 5 Chapter 5 Troubleshooting the DOCSIS Residential Gateway In This Chapter  Frequently Asked Questions .........[...]

Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 102 4021194 Rev A Frequently Ask ed Questions This section provides a nswers to common questi ons about the residential gateway. H o w Do I A r r a n ge f o r I n s t a l l at i o n ? Call your service prov ider to inquire about pr ofessional instal lati on. A pr ofessional installation ens[...]

Frequently Asked Questions 4021194 Rev A 103 H o w Do I R en e w t he I P A d d r es s o n M y P C ? If your PC can not access the I n ternet after the resi dential gateway is online, it is possible that your PC did not renew its IP addr ess. Follow the appropriate instructions in t his sectio n for your oper ating system to r en ew the IP address [...]

Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 104 4021194 Rev A 11 Click Options in t he TCP/IP windo w, and then click Active in the TCP/I P Options window. Note: In some cases , th e Load o nly w hen needed option does not appear. If it appears, select the opt ion. A check mark appears in the option. 12 Verify that the Use 802. 3 opt[...]

Frequently Asked Questions 4021194 Rev A 105 Configuring TCP /IP on Windows 2000 Systems 1 Click Start , select Set t ings , and choose Network and Dial- up Connect ions . 2 Double-click the Loc al Area Connect i on icon in t he Network and Dial-up Connections w indow. 3 Click Properties in the Local Area Con nection Status window. 4 Click Internet[...]

Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 106 4021194 Rev A Configuring TCP /IP on Macintosh Systems 1 Click the Apple ico n in the upper-left corner of t he Finder. Scroll down to Control Panels , and t h en click TCP/IP . 2 Click Edit on the Fi nder at the top of the scree n. Scroll down to the botto m of the menu, and then c li [...]

Frequently Asked Questions 4021194 Rev A 107 C a n I U s e m y E x i st i n g P ho n e Nu m b e r w i t h t he R es i d e nt i a l G at e w a y? Telephone numbers are portable in some areas. Contact your telepho n e service provider for mor e information about using an existing telephone numbe r. H o w Ma n y T e l e p h o n e s C a n I C o n n e c[...]

Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 108 4021194 Rev A Common Troub leshooting Issues This section descri bes common problems and o f fers solutions. I d o n' t u nd e r s t an d t h e f r on t p a n el s t a t u s i n d i c a t or s See Operation o f Front Panel Ind i cators (on page 95), for more det ailed information o[...]

Common Trou bleshoot ing Issues 4021194 Rev A 109 T h er e i s no d i a l t o n e w h e n I l i f t t h e h a nd s e t Try the follow ing solutions i f you cannot hear a d ial tone:  Your telephone wiring may be co nn ected to the wrong RJ-11 por t on the residential gateway. T he residential gateway has two telephone por ts. Veri f y that you a[...]

Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 110 4021194 Rev A Tips for Improved Per fo rmance If your residential ga teway does not perform as e xpected, the following tip s may help. If you need further assistance, contact your s ervice provider.  Verify that the p lug to you r residential gateway AC power i s properly inserted i[...]

4021194 Rev A 111 Introduction This chapter provides contact information to obt ain product support. 6 Chapter 6 Customer Information In This Chapter  Customer Su pport .............................................................................. 112[...]

Chapter 6 Cu sto mer Information 112 4021194 Rev A Customer Supp ort I f Y o u H a v e Q u e s t i on s If you have quest ion s abou t th is product, co ntact the repr esentative w ho handles your account for i nformation. If you have tec hnical questions, telep hone your nearest tec hnical support o f fice at one of the follo wing telephone number[...]

Customer Support 4021194 Rev A 113 Australia Australia Sydney Technical Su pport Telephone: 011 - 61 -2-8446-5374 Fax: 011- 61 -2- 8446-8015 Japan Japan Tokyo Technical Su pport Telephone: 011 - 81 -3-5322-2067 Fax: 011- 81 -3- 5322-1311[...]

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4021194 Rev A 115 A accessing the I nter net • 102 accessories • 3 additional dev ices • 102 advanced settings • 45 C cable service • 1 07 connections description of • 5 how to connect • 17 to computer • 102 D default netw ork settings • 33 DMZ Host setting s • 54 Dynamic DN S settings • 42 E Ethernet • 8, 108 exposure to m [...]

Index 116 4021194 Rev A accessories • 3 features • 2 overview • 2 R restarting • 41 S safety instruct ions • v ground product • v telephone equipm ent • vii save configuration t o local PC • 41 save configuration t o server • 65 Setup • 26 system requirem ents • 8 T TCP port filter ing • 50 TCP/IP configuring for Ma ci ntosh[...]

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Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 46 5447 Lawrenceville, GA 30042 678.277.1000 www.cisco.com This document includes various t rademar ks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. tr ademar ks used in this document. Product and service availability ar e subject to cha n[...]