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Cisco Systems OL-10984-01 manual

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  • Page 1

    Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 User Guide f or Cisco Unif ied P er sonal Communicator for Macintosh, Release 1 .1 9/1 4/2006 Text Part Number: O L-10984-01[...]

  • Page 2

    THE SPECIFICA TIONS AND INFORMA TION REGARDING THE PR ODUCTS IN THIS MAN U AL ARE SUBJECT TO CHANGE WITHOUT NO TICE. ALL ST A TEMENTS, INFORMA TION, AND RECOMMENDA TION S IN THIS MANU AL ARE BELIEVED TO BE A CCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USE RS MUST T AKE FULL RE SPONSIBILITY FOR THEIR APPLICA TION OF[...]

  • Page 3

    THIS SOFTW ARE IS PR O VIDED "AS IS" AND ANY E XPRESSED OR IMPLIED W ARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED W ARRA NTIES OF MERCHANT ABI LITY , FITNESS FOR A P AR TICULAR PURPO SE, TITL E AND NONI NFRINGEMEN T ARE DISCLAIMED. IN NO EV ENT SHALL VO VIDA NETWORKS, INC. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DAMA GES IN EXCESS [...]

  • Page 4

    This document and the information con tained herein are provided on an"AS I S" basis and THE CONTRIBUTOR, THE O RGANIZA TION HE/SHE REPRESENTS O R IS SPONSORED BY (IF AN Y), THE INTERN ET SOCIETY AND THE INT ERNET ENGINEERIN G T ASK FORCE DISCLAIM ALL W ARRANT IES, EXPRESS OR IMPLIED, IN CLUDING BUT N OT LIMITED T O ANY W ARRANTY THA T TH[...]

  • Page 5

    Cryptographic de vices implementin g this standard may be cov ered by U.S. and foreign patent s issued to the International Busines s Machines Corporation. H o wever , IBM has granted nonexclusiv e, royalty-free licenses under the pat ents to make, use and sell apparatus whi ch complies with the standard. The t erms, conditions and scope of the lic[...]

  • Page 6

    * Redistribution and use in source and binary forms, with or without * modificatio n, are permitted provided that the follo wing conditions * are met: * * 1. Redistributions of source co de must retain the above copyright * notice, thi s list of condi tions and the follo wing disclaimer . * * 2. Redist ributions in binary form must reproduce th e a[...]

  • Page 7

    * ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT , INDIRECT , INCIDENT AL, * SPECI AL, EXEMPL AR Y , OR CONSEQUE NTIAL D AMAGE S (INCLUDI NG, BUT * NOT LIMITED TO, PR OCU REMENT OF SUBSTITUTE GOODS OR SER VICES; * LOSS OF US E, D A T A, OR PROFITS; OR BUSINESS INTERRUPTION) * HOWEVER CA USED AN D ON ANY THEOR Y OF LIA BILITY , W HETHER IN CONTRA CT , * [...]

  • Page 8

    * as the author of the pa rts of the library used. * This can be in the form of a textual messag e at program startu p or * in documentati on (online or textual) provided with the package. * * Redistribution and use in source and binary forms, with or without * modificatio n, are permitted provided that the follo wing conditions * are met: * 1. Red[...]

  • Page 9

    * derivati ve of this code cann ot be changed. i.e. this code cannot s imply be * copied and put under another di stribution licence * [including t he GNU Public Licence. ] */ Libxml2 Except where otherwise noted in the source co de (e.g. the files hash.c, list.c and the trio files, which are cov ered by a simil ar licence bu t with different Copyr[...]

  • Page 10

    __________ ____________ ____________ ____________ _________ CCSP, CCVP, the Cisco Square Bridge logo, Foll ow Me Browsing, an d StackWise are trademarks of Ci sco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Stud y are service marks of Cisco Systems, Inc.; and Access Regi strar, Aironet, BPX, Cat aly st, CCDA, CCDP, CC[...]

  • Page 11

    xi User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 CONTENTS CHAPTER 1 Introducing Cisco Unified Personal Communicator 1-1 About Cisco Unified Personal Communicator 1-1 About Available Features 1-2 Cisco Product Security Overview 1-2 Setting Up Cisco Unified Personal Commu nicator 1-3 System Requirements 1[...]

  • Page 12

    Contents xii User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Responding to Incoming Calls 2-8 Working With Conversatio ns In Progress 2-9 Entering Touc h-Tone Responses 2-10 Transferring Calls 2-10 Showing or Hiding the Roster of Particip ants 2-11 Changing the Audio Vo lume and Video Transmission 2-11 [...]

  • Page 13

    xiii User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Contents About Merging Calls 5-1 Merging Calls 5-2 Working With Conference Ca lls In Progress 5-3 CHAPTER 6 Sending E-Mail Mess ages 6-1 CHAPTER 7 Managing Conta cts 7-1 About the Contact L ist 7-1 Working With Contacts 7-2 Searching for Contac ts 7-3 A[...]

  • Page 14

    Contents xiv User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 CHAPTER 10 Troubleshooting 10-1 Installation Problems 10-2 Problems Logging In and Connecting to the Network 10-2 Configuration Problems 10-2 Problems with the Console 10-3 Problems with Reachability 10-3 Problems Making Calls 10-4 Problems Wi[...]

  • Page 15

    CH A P T E R 1-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 1 Introducing Cisco Unified Personal Communicator This introducti on includes the follo w ing t opics: • About Cisco Unif ied Personal Communicator , page 1-1 • Setting Up Cisco Unified Personal Communi cator , page 1-3 • About Logging[...]

  • Page 16

    Chapter 1 Introdu cing Ci sco Unified Personal Communicator About Cisco Unified Personal Communicator 1-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Key Features and Benefits • V iew real-t ime av ailability of other p eople who use Cisco Unified Personal Commu nicator. • Click-to-call from the[...]

  • Page 17

    1-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator Setting Up Cisco Unifie d Personal Communicator distrib ute or use encryption. Impo rters, exporters, di stribut ors and users are responsible for compliance with U.S. and local country la ws. By[...]

  • Page 18

    Chapter 1 Introdu cing Ci sco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator 1-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Step 2 Obtain the disk image ( CiscoUnifi edPersonalCommunicator -K9.dmg) from your system administrator . Step 3 If the disk image does not moun[...]

  • Page 19

    1-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator Setting Up Cisco Unifie d Personal Communicator Step 2 If necessary , set the camera as the def ault microphone: Ch oose System Pref ere nces > Sound , then click Input . Step 3 Click your cam[...]

  • Page 20

    Chapter 1 Introdu cing Ci sco Unified Personal Communicator About Logging In 1-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Related Topics • Setting Up Cisco Unified Personal Communi cator , page 1-3 About Logging In Y ou must log in in order to use Ci sco Unifi ed Personal Communicator. Y ou can[...]

  • Page 21

    1-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator About the Cisco Unifie d Personal Communicator Console Related Topics • About Logging In, page 1- 6 About the Cisco Unified Personal Communicator Console The console is the main hub of th e Cis[...]

  • Page 22

    Chapter 1 Introdu cing Ci sco Unified Personal Communicator About the Cisco Unified P ersonal Communicator Console 1-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01[...]

  • Page 23

    1-9 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator About the Cisco Unifie d Personal Communicator Console Changing the View of the Console and Its Panes Item Description 1 Menu bar 2 T itle bar wi th standard op erating system buttons. 3 Pop-up m[...]

  • Page 24

    Chapter 1 Introdu cing Ci sco Unified Personal Communicator About the Cisco Unified P ersonal Communicator Console 1-10 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Working With Items Listed in Panes Panes list people or co mmunications. Collapse a pane • Click the title bar of the pane. • Choose[...]

  • Page 25

    1-11 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator Getting Documenta tion Getting Documentation The follo wing documentation is a vailable for this prod uct: Quick Start Guide http://www .cisco .com/en/US/products/ ps6844/products_user_guide_ li[...]

  • Page 26

    Chapter 1 Introdu cing Ci sco Unified Personal Communicator Uninstalling 1-12 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Uninstalling Procedure Step 1 Quit Cisco Unif ied Per sonal Communicator. Step 2 Move the follo wing ite ms to the trash: Step 3 Empty the trash. This Item In this Folder The Cis[...]

  • Page 27

    CH A P T E R 2-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 2 Having Conversations This section includes the following topics: • About Con versations, page 2-1 • Starting Con versations, page 2-2 • Responding to Incomi ng Calls, page 2-8 • W orking W ith Con versations In P rogress, page 2-9 [...]

  • Page 28

    Chapter 2 Ha ving Conversations Starting Conversations 2-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 • Multiple con versation s on hold. • Multiple people in one con versa tion (a conference call.) See Chapter 5, “Hosting Conference Calls.” Starting Conversations Y ou can start audio and a[...]

  • Page 29

    2-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Starting Conv ersations Starting Conversations With People Listed in the Console If the person to call appears on an y list in your console, use one of the methods i n this section. If the person is not listed in your cons[...]

  • Page 30

    Chapter 2 Ha ving Conversations Starting Conversations 2-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Related Topics • Determining Callee Reachability , page 2-4 • Identifying Preferred Co ntact Methods, page 2-6 Determining Callee Re achability Y ou can vi e w the reachabil ity status of peopl[...]

  • Page 31

    2-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Starting Conv ersations The reachability icon beside the name of a person in the contact list tells you the av ailability of the person. Alternat ely , you can vie w their Cont act Details. Related Topics • Specifying Y [...]

  • Page 32

    Chapter 2 Ha ving Conversations Starting Conversations 2-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Identifying Preferred Contact Methods Every person i n your corporate director y has a preferred contact method. Each person can also specify a phone number or e-mail address b y which the y want t[...]

  • Page 33

    2-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Starting Conv ersations • In the console, click the Open Dialer button. • Choose File > T oggle New Call Dialer . Step 2 (Optional) If al l panes in the console are minimized, maximize one pane to vie w the entire d[...]

  • Page 34

    Chapter 2 Ha ving Conversations Responding to Incoming Calls 2-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Procedure Step 1 Select the number to dial. Step 2 From the applic ation menu, choose Services > Dial With CiscoUPC . Dialing From Your Macintosh Address Book Procedure Step 1 Follo wing s[...]

  • Page 35

    2-9 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Working With Co nversations In Progress Working With Conversations In Progress Y ou can do many things du ring a con versat ion: • Entering T ou ch-T one Responses, page 2-1 0 • T ransferring Calls, page 2-10 • Sho w[...]

  • Page 36

    Chapter 2 Ha ving Conversations Working With Co nversations In Prog ress 2-10 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 • Putting Con versations on Hold and Ret rievi ng Them, page 2-12 • Adding V i deo to Con versations, page 3-3 • Responding to Request s to Add V ideo to Con versations, pa[...]

  • Page 37

    2-11 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Working With Co nversations In Progress Showing or Hiding the Roster of Participants The roster lists audio and video participants in a con versat ion. If the participant is in your directory or contact li st, the na me a[...]

  • Page 38

    Chapter 2 Ha ving Conversations Working With Co nversations In Prog ress 2-12 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Putting Conversations on Hold and Retrieving Them Change the con versation v olume In the active con versation window: • Drag the v olume slider Freeze (pause) the video image [...]

  • Page 39

    2-13 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Working With Co nversations In Progress Related Topics • Creating Conference Calls, page 5-1 Ending Conversations Note If you want to end a call on hold, retrieve the call first, then end it. If you end the call without[...]

  • Page 40

    Chapter 2 Ha ving Conversations Working With Co nversations In Prog ress 2-14 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01[...]

  • Page 41

    CH A P T E R 3-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 3 Using Video T opics about video i nclude: • Setting Up Y o ur Camera, pa ge 1-4 • About V ideo Con versations, page 3-1 • Before Y ou Use V ideo, page 3-2 • Pre vie wing Y our V ideo Image, page 3-2 • Starting V ideo Con versatio[...]

  • Page 42

    Chapter 3 Using Video Before You Use Video 3-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Y ou can vie w video images in con versations wit h any of the follo wing users: • People who use Cisco Uni fied Personal Communicator and are set up to use video • People who use Cisco Unif ied V ideo Adv[...]

  • Page 43

    3-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 3 Using Video Starting Video Conversatio ns Starting Video Conversations For general inform ation about video co n versations, se e the “ About V ideo Con versations” section on page 3-1 . Procedure Step 1 Make sure you are ready to use vi de[...]

  • Page 44

    Chapter 3 Using Video Responding to Requests to Add Video to Conversations 3-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Procedure Step 1 Make sure you are ready to use vi deo. See the “Before Y ou U se V ideo” section on page 3-2 . Step 2 In the acti ve con versation window: • Click the Act[...]

  • Page 45

    3-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 3 Using Video Removing Video from a Conve rsation A pulsating vide o icon in the con versation windo w indicates that your video image is b eing transmitte d. Removing Video from a Conversation If you are in an audio -and-video con versation, you[...]

  • Page 46

    Chapter 3 Using Video Removing Vid eo from a Conversation 3-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01[...]

  • Page 47

    CH A P T E R 4-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 4 Using Web Conferencing W eb conf erencing topics inclu de: • About W eb Conferenci ng, page 4-1 • Adding W e b Conferencing to Con versations, page 4-2 • W orking W ith W eb Conferenci ng Sessions In Progress, page 4-3 • Comparison[...]

  • Page 48

    Chapter 4 Using Web Conferencing Adding Web Conferencing to Conversations 4-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Adding Web Conferencing to Conversations Procedure Step 1 Make su re you are set up to use w eb conferencing. See the “Setting Up V oice Mail and W eb Conferencing” section o[...]

  • Page 49

    4-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 4 Using Web Conferencing Working With Web Conferencing Sessions In Progress Procedure Step 1 In the acti ve con versation window , click the E-mail In vite button. Step 2 Add the e-mail addresses of the participan ts who need to joi n the web con[...]

  • Page 50

    Chapter 4 Using Web Conferencing Comparison with Cisco Un ified MeetingPlace Express Web Meetings 4-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Comparison with Cisco Unified MeetingPlace Express Web Meetings Note Information in th is section is useful only to people who are f amiliar with Cisco Un[...]

  • Page 51

    4-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 4 Using Web Conferencing Comparison wit h Cisco Unified Mee tingPlace Express Web Mee tings • Y ou do not need to schedule th ese confer ences in adv ance. • Y ou cannot change the d isplay language of the web conference. If you require full [...]

  • Page 52

    Chapter 4 Using Web Conferencing Comparison with Cisco Un ified MeetingPlace Express Web Meetings 4-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01[...]

  • Page 53

    CH A P T E R 5-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 5 Hosting Conference Calls Y ou can create conferenc e calls by mer ging con versations. • Creating Conference Calls, page 5-1 • About Mer ging Calls, page 5-1 • W orking W ith Conference Calls In Progress, page 5-3 Creating Conference[...]

  • Page 54

    Chapter 5 Hostin g Conference Calls About Me rging Calls 5-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Note • The Merge b utton is activ e only when more t han one con versation is in progress, and only i n the con versation windo w of the acti ve co n ver sation. • V ideo con versati ons beco[...]

  • Page 55

    5-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 5 H osting Conference Calls Working With Co nference Calls In Progress Working With Conference Calls In Progress Information ab out con versations applie s also to conference calls. See the “W orking W ith Con versations In Progress” section [...]

  • Page 56

    Chapter 5 Hostin g Conference Calls Working With Conf erence Calls In Progress 5-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01[...]

  • Page 57

    CH A P T E R 6-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 6 Sending E-Mail Messages Use the procedures in the following ta ble to open a blank e-mail message addressed to the preferred e-mail address of the selected person. T o Send E-Mail From Do This Any pane in t he console • Double-click a na[...]

  • Page 58

    Chapter 6 Send ing E-Mail Messages 6-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01[...]

  • Page 59

    CH A P T E R 7-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 7 Managing Contacts The follo wing topics describe ho w to manage your contact list: • About the Contact List, page 7-1 • W orking W ith Contacts, page 7-2 • W orking wi th Groups of Contacts, page 7-5 About the Contact List Y ou can a[...]

  • Page 60

    Chapter 7 Managing Contacts Working With Contacts 7-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 • Changing the V iew of the Console and Its Panes, page 1-9 • Identifying Preferred Co ntact Methods, page 2-6 Working With Contacts Y ou can perform the follo wing actions related to indi vidual co[...]

  • Page 61

    7-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 7 Managing Contacts Working With Co ntacts Searching for Contacts Y ou can search your corporate directory for a contact tha t matches your criteria. Procedure Step 1 Enter your se arch criteria i n the f ield in the se arch pane. Enter part or a[...]

  • Page 62

    Chapter 7 Managing Contacts Working With Contacts 7-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Working With Search Results Accessing Contact Details All information in the Contact Details windo w except the nickname comes from the corporate directory . T o change a c ontact’ s nickname, see the[...]

  • Page 63

    7-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 7 Managing Contacts Working with Groups o f Contacts Deleting Contacts from the Contact List Note If a contact appears more than once in your console, you must de lete each instance separately . T o delete contact s, use any of the foll owing met[...]

  • Page 64

    Chapter 7 Managing Contacts Working with G roups of Contacts 7-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Adding Contacts to Groups The contact that you want to add must al ready exist in your corporate directory. Y ou can add a contact to one or mo re groups. Procedure Step 1 If the group doe s [...]

  • Page 65

    7-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 7 Managing Contacts Working with Groups o f Contacts Deleting Groups When you delete a group, contacts in the group are also deleted. Ho we ver , if the contact belongs to multi ple groups, only the one instance is deleted. Y ou cannot delete the[...]

  • Page 66

    Chapter 7 Managing Contacts Working with G roups of Contacts 7-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01[...]

  • Page 67

    CH A P T E R 8-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 8 Working With Recent Communications Recent Communication s topics include: • About Recent Communicati ons, page 8-1 • W orking W ith the Recent Communications List and It s Entries, page 8-2 • Accessing V oice Mail, page 8-4 About Rec[...]

  • Page 68

    Chapter 8 Working With Recent Communications Working With the Recent Co mmunications List and Its Entries 8-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Working With the Recent Communications List and Its Entries T o Do This Do This Identify the communication type of an entry The first col umn in t[...]

  • Page 69

    8-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 8 Working With Recent Communications Working With the Recen t Co mmunications List and Its Entries About Recent Communications Items The follo wing information describes the items listed in the Recent Communications pane. • Items that are delet[...]

  • Page 70

    Chapter 8 Working With Recent Communications Accessing Voice Mail 8-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 • Items in bold ar e unread. Accessing Voice Mail Y ou can receive and listen to v oice-mail messages in Cisco Unified Personal Commu nicator. Icon Communication T y pe V oice-mail mes[...]

  • Page 71

    8-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 8 Working With Recent Communications Accessing Voice M ail Listen to voice mail • Re wind to beginning • Fast -pl ay re verse • Play • Paus e • Fast -pl ay forwar d • Seek (Re wind to a specif ic point in the message) • Change playb[...]

  • Page 72

    Chapter 8 Working With Recent Communications Accessing Voice Mail 8-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01[...]

  • Page 73

    CH A P T E R 9-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 9 About Your Preferences and Status Preferences and status topics include: • V iewi ng Y our Current Status, page 9-1 • Specifying Preferences, page 9-2 Viewing Your Current Status T o View This Do This The status of your connection Look[...]

  • Page 74

    Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Specifying Preferences • Setting Up V oice Mail and W eb Conferenci ng, page 9-2 • Setting Up Auto matic Login and Password Entry , page 9-4 • Choosing the Acti ve Phone, page 9-[...]

  • Page 75

    9-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Step 2 Choose CiscoUPC > Prefer ences . Step 3 Click Accounts . Step 4 Click Account Inf ormation . Step 5 In the list on the left side of the wind o w , click Unity V oicemail . Ste[...]

  • Page 76

    Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Step 7 Click Sav e . Related Topics • Setting Up Cisco Unified Personal Communi cator , page 1-3 • Using W eb Conferencing , page 4-1 Setting Up Automatic Login and Password Entry [...]

  • Page 77

    9-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences • A utomatically log in using this pr of ile. In order to log in aut omatically , you must also check Remember the password f or this pr ofile . Related Topics • Canceling A utomati[...]

  • Page 78

    Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 • Choose CiscoUPC > Prefer ences . Then click Prof ile and c hoose a Phone Mode option. • From the pop-up m enu near the top of the console, ch oose a phone option. Note If you [...]

  • Page 79

    9-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Note T o choose t he phone on your o wn desk after you ha ve changed it, click Restore Default . Step 5 Click OK . Related Topics • Choosing the Acti ve Phone, page 9-5 Specifying You[...]

  • Page 80

    Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 For e xample, if your pref erred contact method is Phone then when you double-click a contact name, Cisc o Unif ied Personal Commu nicator will phone that person. If you choose E-mail [...]

  • Page 81

    9-9 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Specifying Your Reachability Status Y our reachability status automatically changes based on when you use your computer or your phone, un less you choose a reachability status to displa[...]

  • Page 82

    Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-10 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Step 3 (Optional) Specify a custom status message. See the “Specifying Y our Custom Status Message” section on page 9 -11 . Specifying When Your Re achability Status C hanges Auto[...]

  • Page 83

    9-11 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Related Topics • Specifying Y our Reachability Status, page 9 -9 Specifying Your Cust om Status Message Y ou can enter a custom s tatus message that users see when they do the follow[...]

  • Page 84

    Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-12 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Step 2 Click the [+] b utton belo w the cate gory of message you wa nt to add (A v ailable, Busy , or A w ay). Step 3 Enter your custom status message , then press the <Enter> k[...]

  • Page 85

    9-13 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Step 3 Click the [-] b utton belo w the message. Step 4 Click Done .[...]

  • Page 86

    Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-14 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01[...]

  • Page 87

    CH A P T E R 10-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 10 Troubleshooting The follo wing topics can assist you wit h troubleshooting. • Installation Problems, page 10 -2 • Problems Logging In and Con necting to the Network , page 10-2 • Config uration Problems, page 10-2 • Problems with[...]

  • Page 88

    Chapter 10 Trouble shooting Installation Problems 10-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Installation Problems Problem When I doub le-click the disk image, I do no t see an opp ortunity to install the applica tion. Solution Make sure the Finder is set to display in Icon V ie w . Choose Fin[...]

  • Page 89

    10-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 10 Troubleshooting Problems with the Conso le Problems with the Console Problem The console is too big; i t does not f it on my screen. Solution The minimum recommended screen resolution i s 1024x768. Choose Apple m enu > System Pr efer ences[...]

  • Page 90

    Chapter 10 Trouble shooting Problems Making Calls 10-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Problems Making Calls Problem I want to start an audio or video call or send an e-mail, but the b utton and menu item are dimmed. Solution Possible so lutions include: • Y ou must first click the nam[...]

  • Page 91

    10-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 10 Troubleshooting Problems During a Conversation • Make sure your computer is not muted or set to very lo w volume. T o test this, see if you can hear other sounds that your computer normally mak es, such as beeps when you press an incorrect [...]

  • Page 92

    Chapter 10 Trouble shooting Problems with Video 10-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Problems with Video Problem The options to start a video con versation, add vi deo to my con versatio n, answer a call with video, or “V ie w local video” are dimmed. Solution Y ou can use video only[...]

  • Page 93

    10-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 10 Troubleshooting Problems with Web Conferencing Problems with Web Conferencing Problem I cannot add web conferencing. Or , when I click the button to start a web conference, I see an error message. Solution Possible so lutions include: • Y o[...]

  • Page 94

    Chapter 10 Trouble shooting Problems with Search 10-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Problem A person in my company has called me, b ut the Recent Communications pane shows the phone nu mber of the person , not the name. Solution The person may ha ve called from a number that the sy ste[...]

  • Page 95

    10-9 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 10 Troubleshooting Capturing Information About Problems Step 2 Collect information about your computer: a. Choose Apple m enu > About This Mac . b. Click More I nfo . c. Choose File > Sa ve As and sa ve the f ile in any a vailable file for[...]

  • Page 96

    Chapter 10 Trouble shooting Capturing Info rmation About Problems 10-10 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Y our setting remains until y ou change it, e ven aft er you restart. Detailed lo gging may impair per formance, so you sho uld turn it of f as soon as you no longer need it.[...]

  • Page 97

    GL-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 GLOSSARY C collaboration See web confer ence . console The main windo w in Cisco Unif ied Personal Communi cator. It includes Contacts, Recent Communications, and Search pane s, as well as status information, b uttons, menus, and other control options. [...]

  • Page 98

    Glossary GL-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 P preferred contact method Allo ws you to specify the medium through which you wa nt to contact others and be contacted b y others, such as phone or e-mail. presence See reachability . profile Information about yo u that is stored in the Cisc[...]

  • Page 99

    IN-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 INDEX A active phon e 1-5, 9-5, 10-6 choosing 1-9 troubleshooting 10-2 Address Book Macintosh 2-8 answering calls 2-8 troubleshooting 10-4 applications sharing 4-1 audio troubleshooting 10-4 audio qual ity troubleshooting 10-4 automatic (reachability) 9[...]

  • Page 100

    Index IN-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 topics 5-1 configuring 1-5 connecting troubleshooting 10-2 connections multiple 1-6 connection status 1-9, 9-1 console 1-7, GL-1 columns 1-10 maximizing 1-9 minimizing 1-9 resizing 1-10 troubleshooting 10-3 contact card GL-1 contact details modi[...]

  • Page 101

    IN-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Index See also soft phone. Detach Preview 3-5 dial pad GL-1 hiding 2-7 using to enter select ions or passwords during calls 2-10 using to m ake a call 2-6 directory 2-3, 7-1, 7-3 dock Cisco Unified Personal Communi cator 1-9 documentation 1-11, 4-3 docu[...]

  • Page 102

    Index IN-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 M menu items troubleshooting 10-3 merging calls 1-2, 5-1 troubleshooting 10-5 missed calls 8-1 muting 2-11 troubleshooting 10-4 N nickname 7-3, 7-4 O offline (reachability) 2-5 online help 1-11 options troubleshooting 10-3 P panes resizing 1-9 p[...]

  • Page 103

    IN-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Index specifying your custom message 9-11 specifying your stat us 1-9, 9-9, 9-10 unknown 2-5 viewing your own status 9-1 real-time availabili ty. See Reachability. received calls 8-1 recent communications about 8-1 call history 8-2 communication details[...]

  • Page 104

    Index IN-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 about 3-1 adding to conversati ons 3-3, 3-4 changing your view 3-4 checking your transmission 3-5 merging conversati ons 5-2 pausing 2-11 picture-in-picture 3-4 removing from conver sations 3-5 requirements 3-1, 3-2 topics 3-1 troubleshooting 10[...]