Cisco Cisco Unified Wireless IP Phone 7921G manual

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Softkey De finit ions AbbrDial Dial using a speed dial index number Barge Add yours elf to a call on a sh ared lin e Call Back Receiv e notification when a busy ext ensio n become s avail abl e CFwdA ll Set u p/cancel call f orwarding Conf Lis t Vi ew conference participants Conf rn Creat e a conference cal l DirT rfr T ransfer tw o calls to each o[...]

Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 v Conte nts Getting Star ted 1 Usin g this Guide 1 Find ing Addi tion al In form at ion 2 Safe ty and Pe rformanc e Info rmati on 2 Cisc o Product Securi ty Over view 6 Acce ssib ility Fea tur es 6 Connect ing Your Phone 7 Inst allin g o r Re movi ng t [...]

vi OL-1 6131-0 1 Under standi ng Out-o f-Range Alerts 29 Under standi ng Feat ure Avai labil ity 30 Clea ning t he Ph one 30 Basic Call Ha ndling 31 Pla cing a Call —Basi c Opti ons 31 Plac ing a Cal l— Add itio nal Opt ions 33 Answer ing a Call 35 Endi ng a Call 36 Usin g Hold and Res ume 36 Usin g Mute 38 Switc hin g Betw een Multipl e Calls [...]

Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 vii Under standi ng Barge Features 55 Usin g Barge Features 55 Prev enting Ot hers f rom Viewi ng or Jo ining a Sha red-L ine Cal l 56 Usin g BLF to Det ermin e a Line Stat e 56 Makin g and Receiv ing Sec ure Cal ls 57 Tra cing S usp icio us Ca lls 59 P[...]

vii i OL-1 6131-0 1 Ac ces sin g Voi ce M ess ag es 81 Access ing Your Use r Options Web P ages 82 Cisc o Unifie d Call Manager Release 4. 3 and Lat er User Options We b Pages 82 Log ging In to th e Us er O ptio ns Web Page s 82 Subsc rib ing t o Pho ne S erv ices 83 Cis co Un ifi ed Co mm uni cati ons Mana ger Re leas e 5. 1 an d L ater Us er Op t[...]

Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 1 Get ting St arted Using this Guide This guide provides you with an o verview o f the features available o n your p hone. Y ou can read it comp lete ly f or a soli d un ders tand ing of y our pho ne c a pabilitie s, or refer to the table below for po i[...]

2 OL-1 6131-0 1 Finding Additiona l Inf ormation Y ou can access the mo st curr ent Ci sco docum entat ion o n the W orld W id e W eb at this URL: http: //www. cisco .com/en /US/pr oduct s/hw/p hones /ps379 /tsd _produ cts_su pport_ seri es_hom e.html Y ou can access the Cisco website at this UR L: http ://w ww.c isco. com/ Inte rna tiona l Ci sco [...]

Getting Started Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 3 Wa r n i n g V oice over IP (V oIP) service and the emergency calling service do not function if power fails or is disrupted. After power is rest ored, you m ight have to reset or reconfigure equipment to regain access to V oIP and the[...]

4 OL-1 6131-0 1 Wa r n i n g Do not dispose of the battery pa ck in fire or water . The battery may explode if placed in a fire. Caution T he b attery pack i s in tended fo r us e onl y with t his d evice. Caution Do not disas se mble, c rus h, punc tu re, or incine rate the batte ry pac k. Caution T o avoi d risk of fir e, bu rns, o r dam age to y[...]

Getting Started Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 5 Caution Use only the Cisco power supply that is compat ible with your phone. T o order your power supply , contact y our local dealer and refer to the following list of Cisco part numbers: Australia —CP-PWR -7921G-AU= Centra l Europe[...]

6 OL-1 6131-0 1 • Shorten the length o f the e xternal d evice cab le. • Apply ferrite s or o ther such de vices on the cab les for the exte rnal devic e. Cisc o cannot gua rantee the performa nce of the system bec ause Cisco ha s no contro l over t he quality of exte rnal device s, c ables, a nd co nne ctors . The system will pe rfor m adequ a[...]

Connecting Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 7 Conn ecti ng Your Pho ne Y our syste m ad minist rator will c onfig ure yo ur ne w Cisco Unifi ed W ir eless IP Pho ne to conn ect to th e corpo rate wir eless netw ork and the IP tele phon y network. A rechar geable Lithium ion[...]

8 OL-1 6131-0 1 Chargi ng the Phone Batter y Y ou can ch arge the b attery in y our w ireless IP ph one by co nnecting the AC po wer su pply or the US B cable to your ph one. For mo re infor mation , see thes e sectio ns: • Using the AC Power Supply to Charge the Battery , page 9 • Us ing the US B Ca ble a nd US B Port on the PC to Charge the B[...]

Connecting Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 9 Note Y ou can also ch arge you r battery by usi ng a de sktop charger o r a m ulti-charge r . For more info rmatio n, see the Cisco Unif ied Wir eless IP Phone 7921G A ccesso ry Gui de . Using the AC Power Supply to Charge the B[...]

10 OL-1 6131-0 1 T o char ge t he batter y in the ph one u sing the AC power suppl y , use t his dia gram: 1 AC pl ug ad apter—Ins ert th e AC p lug a dapter into the slo t on t he po wer s upply . 2 AC po wer supp ly—I nsert into an AC outlet. 3 Phone conne ctor on A C power supply c abl e—Inse rt int o the conn ector slot at b ottom of phon[...]

Connecting Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 11 Using the USB Cable and USB Port on the PC to Ch arge the Ba ttery Y ou can char ge the batte ry in the phone by conne cting your pho ne with a US B cable to a USB port o n your PC. Chargin g take s long er wh en you use the US[...]

12 OL-1 6131-0 1 Powering On the Phone After ch argi ng the battery , y ou mus t powe r on the pho ne to make a nd rec eive calls . Tip Y our idle p hone sc reen can turn of f after a time int erval. T o aler t you that the phone i s st ill powered on and conne cted to th e wireles s networ k when u sing batter y power , the indi cator l ight blin [...]

Connecting Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 13 Setting Use rname an d Passwords When p owering on your phone for the first tim e, i n some ne tworks , you might nee d to set your user nam e and pas swo rd to ac cess the wir ele ss netw ork . Ask y our s ystem adminis trator[...]

14 OL-1 6131-0 1 Registering with TAPS Afte r your p hone is conn ecte d to the wirel ess LA N netw ork, your sy stem admi nistr ator might ask yo u to auto-r egister yo ur pho ne usin g T APS (T ool for Au to-Register ed Ph ones Sup port). T APS might be used for a ne w ph one o r to re plac e an exist ing p hone . T o re gister with T APS, e nter[...]

Connecting Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 15 deployed , ther e is not a singl e “best” s olution that is optim al for all e nvironme nts. Cis co recomme nds that cus tom ers te st the he adset s that work be st in th eir en viron ment b efore de plo ying a la rge numb[...]

16 OL-1 6131-0 1 Securing the Phone with a Lock Se t and Cable Lock Y ou can s ecure th e Cis co Uni fied W irel ess IP Pho ne 7921 G to a desk top by o rderin g the lo ck se t from Cisco . For mo re inf ormatio n, re fer to th e Cisc o Unified Wirele ss IP Pho ne 7921 G Acce ssory Gu ide . T o instal l the lock se t, use the diagr am and follo w t[...]

Connecting Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 17 Y ou can se cure you r Cis co Uni fied W ire less IP Phon e 7921G Desktop Char ger by us ing a lapto p cable lock. The lock con nects to the s ecurity slot o n the side o f the d esktop charger , and the cabl e can be secure d [...]

18 OL-1 6131-0 1 An Ov ervi ew of You r Phone Yo u r C i s c o Unified W ir eless IP Phon e 7921G is a full-fe ature telep hone that pr ovides voice communication over the same wireless LAN that your c omputer uses, allowing yo u to place and rece ive ph one c alls, put cal ls on hold, trans fer c alls, make conferen ce ca lls, a nd so on. In add i[...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 19 Understanding Butto ns an d Hardwar e Y ou can use the grap hic belo w to identify but tons and ha rdwar e on your phone. 1 Indicator light (LED) Provid es thes e ind ication s: • S olid red— Pho ne is co nnect ed t o A[...]

20 OL-1 6131-0 1 2 Head set p ort Port for p lugging in a heads et or ea r bud . 3 Speake r button T oggles the speak er mode on or off for the ph one . 4 Right softkey button Activates the Option s menu for acces s to the list o f softkeys . Sometimes displays a softkey label. 5 Navigation button Access es these me nus an d lists f rom the mai n s[...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 21 10 Asterisk (*) key T oggles be tween Ring and V ibrate m ode. Allows you to e nter these specia l character s when you are entering text: * + - / = : ; 11 Keypad Allows you to d ial nu mber s, e nter lette rs, and ch oos[...]

22 OL-1 6131-0 1 Understan ding Ph one Screen Featur es Becaus e the Cisc o Unif ied Wire less IP Phone 7921G has onl y tw o softk eys, the Opti ons so ftke y displ ays the list of availabl e feature optio ns for the phone. The featu res in the Options list change depe nding on whethe r the phon e is idle or in a n active call . This i s what y our[...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 23 1 Phone Stat us lin e Displays these icons (if active) and you r directory number: Battery charge icon—Sho ws the level of charge in battery Ba tter y rem oval icon —Sho ws t he bat tery is rem ov ed or is not re cog ni[...]

24 OL-1 6131-0 1 Understa nding the Home Scre en Display The h ome s cree n is the dis play on you r phon e scre en wh en it is idl e. A home scre en can be th e main pho ne sc reen or Li ne V iew . Y our s yste m ad mini strat or determ ines how t he home screen is displ ayed on y our phon e. Home Screen wi th Main Phone Screen Disp layed This is [...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 25 Home Screen in Line View This is a home screen in Li ve V iew . T o acces s the m ain p hone scre en, p ress . Understa nding Fea ture Bu ttons an d Menu s From the main phon e screen, you ca n use the Navi gation butto n t[...]

26 OL-1 6131-0 1 Accessing the Help Syste m on Yo ur Phone Y our pho ne prov ides a n onl ine h elp s ystem. Help to pics appea r on th e scr een. Sel ect a m enu op tion D o one of thes e act ions : • Press the key pad numb er key for the ite m. • S croll to hi ghlight the item , and then pre ss the butto n (cen ter of the navigation button). [...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 27 Using Pho ne Butto ns The phon e keyp ad and but tons provid e these sh ortc ut s to freq uentl y us ed func ti ons. Understanding Lines vs. Calls T o avoid confusion about lines and call s, refer to thes e desc ripti ons: [...]

28 OL-1 6131-0 1 Understa nding Line a nd Call Icons This is wh at you r ma in phon e scr een l ooks l ike wi th two a ctive call s, o ne on h old ( 23827 ) and a nother conn ected (39 56933). Y our phon e dis pla ys the se ic ons to hel p you de te rmin e the li ne a nd cal l stat e. 1 Phone Stat us lin e Icons and you r di recto ry num ber 2 Call[...]

An Overview of Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 29 Understa nding Out- of-Range Aler ts Y our sys tem a dmini strator can confi gure y our phone to sen d y ou an audib le al ert (b eep) when y ou ar e out o f rang e of t he wir ele ss net wor k. W hen yo u hea r th e aler t[...]

30 OL-1 6131-0 1 Understanding Feature Availability The op erat ion of yo ur Cisco Unif ied W ir eless IP Phon e 7921G and the features available to you may vary , depending o n the cal l processi ng agent use d by yo ur company an d also on how your co mpany’ s pho ne supp ort te am has confi gured your phone syste m. The refore, som e of th e f[...]

Basic Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 31 Basi c Cal l Hand lin g Y ou can perfo rm basic ca ll-han dling ta sks usi ng a range of fea tures an d servi ces. Fea ture avai labi lity can vary; see your syste m adminis trato r for more inform ation . Placing a Call—Basic O[...]

32 OL-1 6131-0 1 Tips • When you start to dial a number , your phone tries to anticipate the number you are dialing by disp layin g mat chi ng num bers fr om yo ur Plac ed Ca lls lo g. Th is is c alle d Auto D ial. T o call a numbe r di splayed wit h Auto Dial , sc roll t o th e num ber and pres s . • If you make a mistake while dia ling, press[...]

Basic Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 33 • If parties on a call hear a beep tone, the call mi ght be monit ored or recor ded. Ask yo ur syst em admini strato r for more in format ion. • If you hear a beep tone from yo ur phone , you migh t be out of ran ge of the wir[...]

34 OL-1 6131-0 1 Dial from a corpo rate direc tory o n yo ur pho ne 1. Choose > Directory Servi ces > Corp orat e Direct ory (name can vary). 2. Use your keypad to enter a name. 3. Press Option s > Submi t . 4. Press the nu mber key for the lis ting or scroll to a listin g. 5. Press Dial or . Directory Dialing, page 73 Use Ca llBa ck to re[...]

Basic Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 35 Answer ing a Call Y ou can answer a c all by using several option s, if they are available on your phone. Place a call using your Ext ensi on Mo bil ity pr ofi le 1. Choose > EM Service (nam e can var y) . 2. Enter log in infor[...]

36 OL-1 6131-0 1 Tips • T o use an y butto n to an swer a call, see C hanging K eypad Settin gs, page 69 . • Y ou ca n answer a n incomin g call even when the keypad is lo cked. • If you were using an applic ation or service before you answered an incoming call, your application or s ervic e wil l re sume after you end the ca ll. Ending a Ca [...]

Basic Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 37 If the Hold Reversion feature is enabl ed for your phone, calls that you leave on hold wil l revert back to ring ing on your ph one after a certain len gth of time. T hese “rev erting ” calls re mai n on hold until you resu me[...]

38 OL-1 6131-0 1 Using Mute W ith Mute e nabled, you can hear other pa rtie s on a cal l, bu t they ca nnot he ar you. Y ou can use Mu te with the phon e or a headset. Switching Betwee n Multiple Calls Y ou can switch be tween multiple ca lls on one or more lines . If the call tha t you want to switch to is not automatic ally highli ghted o n the p[...]

Basic Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 39 Tips • I f on- hoo k tr ansf er i s en able d on yo ur p hon e, yo u c an ei the r di sco nnec t to co mple te t he tr ans fer , or c hoo se O ption s > T r ns fer a nd then dis c onne ct. • I f on-h ook tra nsfe r is not e[...]

40 OL-1 6131-0 1 Forwardin g Calls to Anoth er Number When enabl ed by your s ystem adminis trat or , yo u can u se th ese ca ll forw ardin g featu res to redi rect inco ming ca lls fro m your phon e to anothe r numb er: • Unconditi onal call forward ing (Ca ll F orward All)—Ap plies to all calls tha t you receiv e. • Conditi onal call for wa[...]

Basic Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 41 • Y our system administr ator can enable a call forward overrid e feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target pho ne to your phone is not forwa[...]

42 OL-1 6131-0 1 Making Con feren ce Calls Y our Cis co Un ified IP Phon e al lows yo u to tal k simu ltan eously with multi ple par ties in a con feren ce call . Using Con ference Fea tures Y ou can create a confer ence in various ways, dependi ng on your ne eds and the fea tures that are available on your phone: • Confere nce—A llows you to c[...]

Basic Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 43 • Meet-Me —All ows you to crea te or j oin a confe rence by call ing a confere nce n umber . Use the MeetMe softkey . Using Con ference Conf erence allow s yo u to c all ea ch pa rticip ant. Co nfere nce is availa ble on mos t[...]

44 OL-1 6131-0 1 Tips • I f you fre que ntly join more t han t wo par ties in to a single confe renc e, yo u mig ht fin d it use ful to first select the c alls that yo u want to join, then press Option s > Join to comple te the action. • When Joi n compl etes, ca ller I D chan ges to “Confer ence. ” • Y ou ma y be abl e to comb ine mul[...]

Basic Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 45 Using c Barge Y ou can create a confer ence by us ing cBarg e to add yours elf to a call on a shar ed line. Using Meet-Me Meet-Me conf erencing all ows you to sta rt or j oin a confer ence by calling t he confe rence numb er . If [...]

46 OL-1 6131-0 1 Tip If you call a se cure Me et-Me confere nce number from a non-secu re phone, your phon e displa ys the messa ge, “ Devic e Not Au thori zed.” Fo r mo re i nforma tion, see Making and Receiv ing Se cure Call s, pag e 57 . Viewing o r Removing Co nference Pa rticipants Duri ng a standa rd (ad hoc ) confere nce, you ca n view a[...]

Basic Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 47 Placing or Receivin g Intercom Call s Y ou can p lace an inter com cal l to a t arget phone that a uto-ans wers the c all in spea kerpho ne m ode with mute acti vated. The o ne-way intercom call allo ws you to delive r a shor t me[...]

48 OL-1 6131-0 1 Place an intercom call to any interc om n umber 1. Press . 2. Sel ec t (interc om line) an d dial th e intercom target numbe r . After you hear the interc om-aler t tone, be gin sp eaking. Receive a n interc om cal l Whe n you hear the int ercom -alert ton e, handle the call in one of these ways: • Liste n to the message in one-w[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 49 Adv anced Call Handl ing Advan ced c all-ha ndli ng t asks involv e spe cial featur es t hat yo ur sys tem admi nistrato r mi ght confi gure for you r phone depend ing on you r call-han dling needs an d work env ironme nt. Spee[...]

50 OL-1 6131-0 1 T o m ake a c all, select a speed d ial ( ) from th e Line V i ew . For m ore inf orma tio n, see U sing Speed Dial and Fast Dial, page 50 and Setting Up Spee d Dials on the Web , pag e 85 . Abbreviated D ial An Abbrev iated D ial all ows y ou t o dial a num ber using an Abb revia ted Di aling code . Y ou set u p Abbrevi ated Dials[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 51 Picking Up a Re direc ted Call o n Your Phon e Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redir ecting the call to you r phon e. Y ou migh t use Call PickUp if yo u shar e call -handli n[...]

52 OL-1 6131-0 1 Tips • If mul tiple calls ar e available for pickup, your phone picks up the oldest cal l first (the call th at has been r inging for the longest ti me). • If you choose GPickUp and enter a line number , your pho ne picks up the ringing call on t hat particular line (i f available). • I f you have mu lti ple line s and want t[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 53 Tip Y ou have a limit ed tim e to r etrieve a pa rked ca ll b efore it r everts to r inging at the origi nal nu mber . See your system admi nistr ator for detai ls. Logging Ou t of Hunt Grou ps If your orga nizat ion rec eive s[...]

54 OL-1 6131-0 1 Using a Sh ared Line Y our system administ rat or might as k you to us e a share d line if you: • Have mult iple ph ones and want one pho ne number • Share c all-handling tas ks with cowork ers • Handle call s on be half of a mana ger Understa nding Shared Lines Remote-in-Use The “In Use Remo te” me ssage and ico n disp l[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 55 Understanding Barge Features cBarge and Barg e Depen ding on how your pho ne is con figured , you can add yo urse lf to a no n-priv ate cal l on a sha red line u sing eith er Bar ge or cBa rge. • cBarge conv erts the cal l in[...]

56 OL-1 6131-0 1 Preventing Oth ers from Viewing or Joining a Shared-Line Call If you shar e a ph one l ine, you ca n use the Pr ivac y featu re to preven t othe rs wh o sha re the line from viewing or barging (adding themselves to) your calls. Tips • If the phone that s hares your line has Privac y enabled, yo u can ma ke and r eceive calls usin[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 57 Tips • Y our phone mig ht play an au dible ind icator to a lert you when a call is ri nging on the mo nitor ed line (BLF Pic kup on ly ). • BLF Pickup answ ers the olde st ri nging ca ll first (i f the li ne that you are mo[...]

58 OL-1 6131-0 1 Y our pho ne can suppor t thes e types of c alls: • Authenticated call—T he id ent itie s of all phon es parti cip atin g in th e call have bee n verif ie d. • En crypted call—T he phon e is receiv ing a nd trans mitting encry pted audio (your conver sation) within th e Cis co IP n etwork. En crypted c alls are also au then[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 59 Tracing Suspicious Call s If you are re ceivi ng sus pici ous or malici ous call s, you r sys tem adm inist rator can ad d the M alicio us Call Identifi cation (MCID) feature to your phone. This fe ature en ables you to identif[...]

60 OL-1 6131-0 1 Tips • When yo u mak e or rec eive a n MLP P-enabl ed c all, y ou will hear s peci al ri ng t ones and c all-wa itin g tones that differ from th e standard tones. • If you enter an invalid MLPP access number , a verbal announcemen t will alert you of the error . • An MLPP -enable d call reta ins its pr iorit y and pr eemp tiv[...]

Advanced Call Handling Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 61 Tips • EM automatical ly logs you out after a certain amount of time. Y ou system administ rator establis hes this time li mit. • Ch ang es tha t yo u ma ke to y our EM pr ofile (f rom t he U ser Op tio ns web pa ges) take [...]

62 OL-1 6131-0 1 Usi ng a Handse t, H eads et, and Speak erphone Y ou can use your phone as a mob ile hands et, a spea kerp hone, wit h a headse t, or with the speak erp hone in th e des ktop c har ger . If you wa nt to. .. Then.. . Use the hand set Press ; to han g up , pres s . Use a wired headset Plug the heads et connecto r into the he adset po[...]

Using a Handse t, Headset, and Speake rphone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 63 Tip If you unpl ug the heads et or remov e the phone from the desktop ch arger , the phone rever ts to the spea ker mode f or fe atur es th at ty pical ly u se th e sp eake rpho ne for in com ing c alls , [...]

64 OL-1 6131-0 1 Obtaining Headsets Y our phon e sup port s wire d head set jack ty pes with a 2. 5 mm, 3- band / 4 co nnec tor . For info rma tion about purc has ing he adse ts, see Headset Infor mation, page 14 . Using AutoAnswer Y ou might us e AutoAns wer if you receiv e a high volume o f incomi ng call s or hand le cal ls on be half of other s[...]

Changing Phon e Settings Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 65 Chan ging Phon e Sett ings Y ou can per sonal ize your wirele ss IP phone by adjusti ng soun d setti ngs, v olume lev els , displa y optio ns, and ke ypa d sett ings. Y o u can a lso view your Ne twor k Profi les f rom t he S[...]

66 OL-1 6131-0 1 Tips • Y ou cann ot modify the Ring Settings for the wireless IP ph one fr om t he User Options web pages . • T o return to the Settings menu, pr ess Bac k afte r saving the change or press to return to the main scree n. Customizing Volume Settings Y ou can adjust t he ring an d speake r volum e setti ngs for you r phone . Chan[...]

Changing Phon e Settings Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 67 Adjus t the phone volum e level 1. Choose > Ph one Set tin gs > So und Se ttings > V olumes. 2. Sel ec t Handse t . 3. Press to increa se the volume or to decr ease th e volu me. 4. Press Save to make the change or C[...]

68 OL-1 6131-0 1 Customizing the Ph one Screen Y ou can cu stomize the le ft softkey (when th e phon e is idl e), you r phone scree n displ ay br ightnes s, an d the l angu age on your phon e sc reen. If you wa nt to. .. Then.. . Set up the left s oftkey to open the Ph one Book 1. Choose > Ph one Set tin gs > C ustom ize Hom e Pa ge . 2. Pres[...]

Changing Phon e Settings Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 69 Changing Keypad Settings Y ou can set the k eypad to automati cally lock, to ma ke tones , and to ans wer a ca ll. See th ese secti ons for more informatio n: • Using Any Key to Answer the Phone, page 69 • Setting th e Ke[...]

70 OL-1 6131-0 1 Setting the Keypad to Automatically Lock T o keep from pressi ng keys and redialing calls accidentally , use the keypad auto lock feature. Y ou can set the leng th of time bef ore yo ur pho ne keyp ad automa tically lo cks after completi ng a call. Tips • Auto lock is enabled only when th e pho ne is idle and a t the m ain sc ree[...]

Changing Phon e Settings Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 71 Changin g the Keypad Tones Y ou can enable or d isabl e the tones w hen yo u pres s a key o n your keypa d. Viewing Yo ur N etwork Profile List Network profiles provide predefi ned settin gs for acces s to the wi reless netwo[...]

72 OL-1 6131-0 1 Usi ng Ca ll Log s an d Di rect ories This secti on desc ribe s how you ca n use call logs and d irector ies i n the Dir ector y menu . Using Call Logs Y our phone ma intai ns record s of you r missed , plac ed, and rec eive d calls. If you wa nt to. .. Then... Vi ew y our cal l lo gs 1. Press . 2. Choose Missed Cal ls, or Re cei v[...]

Using Call Logs and Directories Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 73 Tip • Y our p hone mig ht be set up for int erna tio nal c all lo ggi ng, whic h is i ndi cate d by a “+ ” sy mbol on the c all log s, re dial , or ca ll di recto ry en tries . See your system admi nistrat or fo [...]

74 OL-1 6131-0 1 Using Corp orate Dire ctory on Your Ph one Y ou can use a corp orate dir ector y to place ca lls to cowo rkers . Tips • Us e the nu mbe rs on your ke ypad to e nter ch aract ers on yo ur pho ne scre en. See Enteri ng and Editing Text, page 13 . • Use the N aviga tion b utton on your phone to move betw een inpu t fiel ds. Using [...]

Using Call Logs and Directories Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 75 Cisco Unified Communications Ma nager Rele ase 5. 1 and Later This sectio n descr ibes how to s et up and use Per sonal Directo ry on yo ur ph one whe n you ar e conn ected to a Ci sco Unifie d Com munica tions Ma nage[...]

76 OL-1 6131-0 1 Add a new P AB entry 1. Access Per sonal Addr ess B ook . 2. Access the Sea rch page and choose Opt ions > Subm it . (Y ou do no t need to input search info rmation first.) 3. Choose Opt ions > New . 4. Use the k eypad to e nter a nam e or ni ckname. 5. Press Phone s a nd use the key pad to enter phon e numbe rs. Be sure to i[...]

Using Call Logs and Directories Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 77 Tips • Y our sy stem admi nistr ator c an p rovid e the us er ID and PI N th at you n eed to log in t o Pers onal Directory . • Pers onal Director y automatically logs you out after a certain am ount of time. This [...]

78 OL-1 6131-0 1 If you wa nt to. .. Then ... Add a conta ct to your phone book 1. Choose > Phon e Boo k or pre ss Ph Boo k (if available). 2. Do one of the followin g: – Press New (if Phone Book is empty). – Choose Opt ions > New (if Ph one B ook i s not em pty) . 3. At the New Conta ct scre en, fill in cont act informa tion. 4. When fi [...]

Using Call Logs and Directories Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 79 Search for a conta ct in your pho ne book 1. Choose > Phon e Boo k or p ress Ph Boo k (if available). 2. Choose Options > Mode and en ter the text to search. Y ou can search for firs t name , last nam e, nick na [...]

80 OL-1 6131-0 1 Tips • After yo u assign a speed dial to a contact number , a speed dial icon and numbe r app ear under neath th e phone number in the conta ct detai ls. • Y ou ca n store up to 100 contac ts in the Pho ne Book, but ca n only assi gn 99 spee d dial s becaus e spe ed di al 1 i s re serv ed fo r v oicema il. • If you have conta[...]

Accessing V oice Messages Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 81 Acce ssi ng V oice Me ssag es When the phon e displays “Y ou Have V oiceMail” o r a red blink ing light, you ca n access your messages from y our p hone. Note Y our compa ny deter mines th e voice m essage serv ice th at[...]

82 OL-1 6131-0 1 Acc essin g Your Use r Op tions Web Pages Y our wirel ess IP ph one is a networ k devic e that c an shar e inform ation with oth er netwo rk device s in your comp any , incl udin g you r pers onal c omput er . Y ou ca n us e your compu ter to log i n to y our Cisc o Unified Com munica tions Ma nager User Opti ons w eb pa ges , wher[...]

Accessing Y our User Options W eb Pag es Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 83 Tips for Navigating the User Options Web Pages • Selec t your device from the menu page to see all of your option s. • Click Up da te to apply and save your changes. • Click Retu rn to th e Menu to get b[...]

84 OL-1 6131-0 1 Cisco Unifie d Com municatio ns Ma nager Release 5.1 a nd Later User Options Web Pa ges This section descri bes how to a ccess yo ur User Opti ons web pa ges and ho w to subs cribe to pho ne serv ices when yo u a re conn ected t o a Cisc o Uni fied C ommuni catio ns Ma nager 5.1 or la ter sy stem. Use these sec tions for more detai[...]

Accessing Y our User Options W eb Pag es Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 85 Tip Use the Device Confi guration page to acces s all of the configurati on options available for your phone (other pages might n ot prov ide acce ss to all op tion s). Configuring Features and Servic es on th[...]

86 OL-1 6131-0 1 Note For help using s peed -dial fe atures , see Speed Dialin g, page 49 . Tips • Y ou c an ha ve up t o si x nu mber s app ea r in your Lin e V ie w s creen (a c ombi na tion of l ine and spee d dial num ber s). • If your speed dial label co ntains mo re than 11 ch aracte rs, use a shorter la bel bec ause label s are shorte ne[...]

Accessing Y our User Options W eb Pag es Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 87 Note Y ou can a lso acces s P AB and Fast Dials from your phon e. See Using Perso nal Director y on You r Phon e, page 74 . Usi ng Your Pe rs onal Ad dress Book on th e Web This secti on de scri bes how to use[...]

88 OL-1 6131-0 1 Tips , • Y ou ca n create up to 500 Fast Dial and P AB entries. • Y ou c an create a n ew Fast Dial entry without usin g a P AB entry . Such Fast Dial entries, which are label ed “ra w” in the User Options w eb pages , do not di splay a con figu rable text label. Using the Addr ess Book Sy nchroni zatio n Tool Y ou can use [...]

Accessing Y our User Options W eb Pag es Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 89 Setting Up Phone S ervices on the Web Phon e serv ic es ca n inc lud e spe cia l pho ne fe atu res, net work d ata , an d we b-ba sed info rmati on ( suc h as stoc k quote s and mov ie list ings) . Y ou must f[...]

90 OL-1 6131-0 1 Controlling U ser Settings on the We b Use r settings inclu de your pas sword , PIN, and la ngua ge (local e) setting s. Y our PIN and pa sswo rd allow you to acce ss differe nt featur es and se rvic es. Add a serv ice to an avai labl e scree n slot 1. Select a device. 2. Click Service URL . Note If you do not see t his option, ask[...]

Accessing Y our User Options W eb Pag es Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 91 Tips • Us e your PIN t o log in to Ci sco Ext ens ion M obili ty or Pers onal Di rect ory o n you r phon e. • Us e your pass wor d to log in to your Us er Option s we b pages and C isco W ebD iale r on you[...]

92 OL-1 6131-0 1 Tip Y ou cannot chan ge the Ring Settings for the phone fro m the User Option s web pages . Using Cisco WebDia ler Cisc o W ebDia ler al low s you to make call s on yo ur wir eles s IP phone to dire ctory c ontac ts by c licki ng item s in a we b bro wse r . Y our s yste m a dminis trat or mu st confi gure t his fea ture for y ou. [...]

Accessing Y our User Options W eb Pag es Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 93 If you want to ... Then.. . Use W e bDial er wit h your U ser Opt ion s direc tory 1. Lo g in to your Us er O pti ons we b pag es . See Accessi ng Y our Us er Optio ns Web Pages, page 84 . 2. Choose User Opti [...]

94 OL-1 6131-0 1 Set up , v ie w , or change W e bDiale r preferen ces Ac ces s th e P re fer enc es p ag e. The Preferen ces pag e appears the first time that you use W ebDialer (after you cl ick the numb er that you want t o dial ). T o return to Prefere nces in the futur e, click the pr eferences icon from the Mak e Call or Hang Up pa ge. The Pr[...]

Understanding Additional Configuration Options Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 95 Unde rst andi ng A ddi tion al C onf igur atio n Op tio ns Y our syst em a dminist rator can co nfigur e your phone to us e speci fic so ftkey tem plates a long with spec ial s ervice s and feature s, if[...]

96 OL-1 6131-0 1 Share p hones o r offi ce space wi th coworker s Cons ider u sing : • Call Pa rk to stor e and re triev e calls without using the transfer feature. • Call Pi ckup to ans wer ca lls r inging o n anoth er p hone. • A sh ared li ne t o view or jo in cow ork ers call s. • Cisco Extens ion Mobil ity to appl y your pho ne num ber[...]

T roubleshoo ting Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 97 Tro ublesho otin g Your Ph one This sectio n prov id es tr ouble shoo tin g info rmat ion f or you r wir eless I P pho ne. Gener al Troubl eshoot ing This section pro vides informati on to help you tr oubles hoot ge nera[...]

98 OL-1 6131-0 1 Viewing Phon e Administratio n Data Y our system admi nistra tor migh t ask you t o access administ ratio n data on yo ur phone for troubl esho oting p urpose s. The softkey that you wa nt to us e doe s no t app ear One or more of th e followi ng factors might appl y: • Y ou mu st pr ess Optio ns and scroll to reveal additional s[...]

T roubleshoo ting Y our Phone Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 99 Using the Quality Reporting Tool Y our system administrator ma y temporarily configure your phone with the Quality Repor ting T ool (QRT) to tro ubl esho ot perfo rm ance pro blem s. Y o u ca n ch oose Op tions > QR T[...]

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Cisco One-Y ear Limited Har dware W arranty T erms Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 10 1 Cis co One- Year Lim ited Ha rdwar e Warr anty Terms Ther e are spec ial t erms appl icab le to your hard ware warran ty and va rious se rvic es that you c an use during the warranty period. Y our [...]

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Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 10 3 Index A abbreviated dialing 85 accessibility 6 accessories for phone 14 ad hoc conf erence, See confere nce calls answer/send button 21 answering ca lls 35 application button 21 authent icate d calls 57 auto keylock 70 AutoAnswer, using 64 B barge [...]

104 OL -161 31-01 cal ls answering 35 blocking 41 comp a red t o li nes 27 confe rence fe atures f or 42 ending 36 forwarding 40, 91 handling multiple 38 holding and resuming 36 icons for 28 multiple partie s on 42 muting 38 parking 52 picking up 51 placing 31, 33 prioritizing 59 redirecting w hile ringing 36 secure 57 select ing 28 storing and ret[...]

Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 10 5 option descript ions 73 personal, using 74 using from Communications Manager web page 93 directory numbers, viewing 22 DND 41 Do Not D isturb 41 documentation, accessing 2 E edit ing te xt 13 encry pted calls 57 ending a ca ll, options for 36 en te[...]

106 OL -161 31-01 blink rates 19 blinks green 12 colo rs 19 in service 12 installing, Cisco Uni fied Wireless IP Phone 7 intercom line 47 K keylock 27 keypad lock auto keylock feature 70 locking keypad 27 se ttin g au to ke yl ock 70 unlocking keypad 27, 70 keypad shortcuts 27 L LED blink rates 19 left softkey setting 68 line sett ings, controlling[...]

Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 10 7 P PAB dialing from 34 using from web page 87 password cha nging EA P 71 network EAP 13 setting 13 password, changing 90 Personal Address B ook, see PAB phone handset mode 62 lock set 16 speaker mode 62 Phone Book, using 77 phone buttons description[...]

108 OL -161 31-01 chan ging 65, 66 choosing per line 65, 66 ringer volume 65, 66 S safety and performance 2 secure calls 57 security levels of 58 making and rec eiving secure ca lls 57 verifying non-secure calls 58 select button description 20 using 26 selecting calls 28 services, subscr ibing to 89 shared lines and In Use Remot e message 54 descri[...]

Cisco Unified Wireless IP Phone 7 921G Phone Guide for Cisco Unified Comm unications Manager 7.0 10 9 Cisco Uni fied Communications Manager accessing and using 84 subscribing to phone servic es with 89 Communications Manager Address Book Synchronization T ool 88 device configuration page 84 configuring features and services 85 Fast Dials, configuri[...]

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