Dell 964 manual

www .dell.com/supplies | support.dell.com Dell™ Phot o All-In-One Printer 9 64 Owner ’s Manual L ook Inside F or: • Ordering S upplies • About Y our P rinter • Using the P rinter • Unde rstanding th e Printer Sof tware • Mainten ance and T roublesh ooting Photo 964[...]

Ordering Supplies Y our Dell Photo AIO P rinter 964 includes softwar e installed to detect the ink levels in the printer . During a print job, a scr e en appears on your computer to warn you of low ink levels. Y ou can order ink online at www .dell.c om/s upplie s or by phone. NOTE: If your coun tr y is not li sted, contact you r Dell distrib u tor[...]

Notes, Notices, and Cautions NOTE: A NOTE indica tes import ant information that helps y ou make bette r use of your printer . NOTICE: A NOTICE indi cates ei ther po tential d amage t o hardware or loss o f data an d tells you how to avoid t he probl em. CAUTION: A CAUT ION indicates a potential for property damage, personal injury , or death. ____[...]

www.dell.com | support .dell.com[...]

Conten ts 5 Contents 1 About Y our Printer Understanding t he Printer Parts . . . . . . . . . . . . . . . . . . 14 Setting Up Y o ur Printer . . . . . . . . . . . . . . . . . . . . . . 17 Initial Setu p Menu . . . . . . . . . . . . . . . . . . . . . . . 17 Unders tandi ng t he Opera tor Panel . . . . . . . . . . . . . . . . . 18 Using the Oper ator[...]

6 Conte nts Viewing o r P rinting Photos . . . . . . . . . . . . . . . . . . . 33 Saving Phot os to Y our Compu ter . . . . . . . . . . . . . . . . 33 Viewing a Slide Show . . . . . . . . . . . . . . . . . . . . . 34 Pr inting All Photos on M e dia Ca rd or USB K ey . . . . . . . . 34 Printing Col lated Copies of Your Document . . . . . . . . . . .[...]

Conten ts 7 Editi ng Sca nne d Imag es . . . . . . . . . . . . . . . . . . . . . . 48 Saving an Image o n Y our C omputer . . . . . . . . . . . . . . . . 48 E-mailing a Scann ed Image or D ocument . . . . . . . . . . . . . 49 Enlarging or Reducing Images o r Docume nts . . . . . . . . . . . 50 5 F axing Setting Up the Printer With Equipment . . . .[...]

8 Conte nts Send a Delaye d F ax . . . . . . . . . . . . . . . . . . . . . . . . 68 Blocking Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Crea te a Bloc ked F ax Li st . . . . . . . . . . . . . . . . . . . 69 T urning F a x Blo cking On . . . . . . . . . . . . . . . . . . . . 70 Bloc king Fa xes Without C aller ID . . . . . . . . [...]

Conten ts 9 General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Fa x Pr o bl e m s . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Pa p er Pr o b l e m s . . . . . . . . . . . . . . . . . . . . . . . . . 93 Network Problems . . . . . . . . . . . . . . . . . . . . . . . 96 Error Messages and Lights . . . . . . . . . . . . [...]

10 Conte nts[...]

CAUTION: S AFETY INSTRUCTIONS 11 CAUTION: SAFETY INSTRUCTIONS Use th e followin g safety g uideli nes to help ensur e your own persona l safe ty and to h elp protec t your prod uct and wo rking e nviro nmen t from pot ential da mage. • If your pro duct incl udes a modem, the cable use d with the mo dem shoul d be manufact ured with a minimum wire[...]

12 CAUTION: SAF ETY INSTRUCT IONS www.dell.com | support .dell.com[...]

About Y our P rint er 13 1 About Y o ur Printer Y ou ca n use the Dell P hoto AIO P rinte r 964 to do a variety of things. A few import ant things to note: • If your printer is connected to a computer , you can use e ither the printer operator panel or the printer software to produce quality documents quickly . •Y o u do need to connect your pr[...]

14 About Y our Prin ter www.dell.com | support .dell.com Understanding th e Printer P arts Number: Part: Description: 1 Automatic Do cument Fe e d e r ( A D F ) Scan, copy , or fax multi ple page do cuments and/or legal sized do cume nts. 2 P rinter uni t Unit yo u lift to gain access t o the ink cartrid ges. 3 Operator panel P anel on the print er[...]

About Y our P rint er 15 7 Me dia c ard slots Slot into which you inser t a me dia car d co ntain ing d i git al pictures. NOTE: The LC D only di splays JPG files foun d on the medi a card. T o view oth er imag e types stored on the me dia card , open the Mem or y Card Ma nager . For more info rmation, see "Using t he Memor y Card Mana ger&quo[...]

16 About Y our Prin ter www.dell.com | support .dell.com 12 FA X c o n n e c t o r ( — left side connector) Connect s your print er to an act ive tele phone li ne to send and receive fax e s. NOTE: Do not connect addition al devi ces to the FAX connector ( — left side connecto r) and do not co nnect a DSL (digita l subscriber li ne) or ISDN (in[...]

About Y our P rint er 17 Setting Up Y our Printer NOTE: The Dell Ph oto All-In-O ne Printer 964 supp orts Microso f t® Wind ows® 2000, Wi ndows XP , and Win dows XP Professi onal X6 4 Editi on. T o set up your printer , follow the steps on your Sett ing U p Y our P rinte r poster . If you encounter problems during setup, s ee "T rou bleshoot[...]

18 About Y our Prin ter www.dell.com | support .dell.com Understanding the Operator P anel Using the Operator P anel The operator panel buttons allow you to copy document s and photos, fax documents, and print photos from a memory car d or PictBridge-enabled camera without connecting to a computer . The printer is on when Po w e r is illuminated. Y[...]

About Y our P rint er 19 5 Menu Scroll through the availabl e menus. 6 Right arrow • I ncrease a number on the displ ay . • Sc roll th rough a lis t on the dis play . 7A k e y p a d number or symbo l • In fax mode: – En ter fax numbers. – Selec t lett ers when cr eating a spee d dial lis t. – T ype numbers to enter or ed it the date a n[...]

20 About Y our Prin ter www.dell.com | support .dell.com Operator P anel Menus F rom the main menu menu , you can navigate to the Copy , Photo , Fa x , Scan , Setup , or Maintena nce modes availa ble on your printer . Y o u c an a l so v ie w p ho t os , s en d a f a x, o r p e r fo r m q u ic k c op y o r q u ic k sc a n di re c tl y fr o m t h e [...]

About Y our P rint er 21 Unless you turn off the aut omatic paper type s ensor , it alw ays r emains on. T o turn off the automati c pape r type sens or for a s pecifi c print job: 1 W ith your document o pen, click Fi l e → Pri n t . 2 Fr o m t h e Pr i n t dialog box, click Preferences or P roperti es (depending on your prog ram or ope rati ng [...]

22 About Y our Prin ter www.dell.com | support .dell.com L oad ing P aper L o ad Plain Paper Into t he P aper Support 1 Lift th e paper exit tra y , a nd extend the pa per supp ort. 2 Insert paper into the paper inpu t tray .[...]

About Y our P rint er 23 3 Squeeze and slide the p aper guides to rest against the left and right edges and bottom of the paper . NOTE: Do not force the paper into the printer . 4 Lower the pape r e xit tray .[...]

24 About Y our Prin ter www.dell.com | support .dell.com 5 Extend the p aper exit tr ay stop to catch pap er as it exit s the pri nter . NOTE: The pape r exit tray c an ho ld up to 50 sh eets of paper . F or information on print med ia guidelines, see "Pr i nt Media Guidelines for the P a per Support" on pag e 26. L o ad an Ori ginal Docu[...]

About Y our P rint er 25 Placing Y our Original Document on the Scanner Glass 1 Open the top cover . 2 Place the original document face down on the scanner glass in the upper left corner . T o get a copy with portrait (vertical) ori e ntation: T o g et a copy with landscape (horizontal) orientation: 3 Close the top cover . P h o t o 9 6 4[...]

26 About Y our Prin ter www.dell.com | support .dell.com Print Media Guidelines Print Media Guidelines for the P aper Support Lo ad up to: Make s ure: 100 she ets of plain paper • The pape r is c entered in th e paper support. • The paper gui des rest against the right and left edges of the paper . • The paper guid e rests aga inst the bott o[...]

About Y our P rint er 27 75 sh eets of photo , coated, or glossy paper • The glossy or coated side of the paper faces down . • The pape r is c entered in th e paper support. •Y o u s e l e c t Nor mal or Photo print qual ity . • The pape r guides rest against the right and left ed ges of t he paper . • The paper guid e rests aga inst the [...]

28 About Y our Prin ter www.dell.com | support .dell.com P aper Guidelines for the ADF Load up to: Make su re: 50 sh eets of letter size paper • The do cume nt is loade d text side up. • The pa per guide i s aga ins t th e ed ge of th e pa per . 50 sheet s of A4 size paper • The do cume nt is loade d text side up. • The pa per guide i s aga[...]

Print ing 29 2 Printing Printing a Document 1 T urn on yo ur computer and printer , and mak e sure they are connected. 2 Load paper w ith the print side facing down. F or more information, see "Loading P aper" on page 22. 3 W ith your document ope n, click Fi l e → Pri n t . 4 Customize your print sett ings: a Click P refere nces , Pr o[...]

30 Print ing www.dell.com | support .dell.com 5 On the Print Setup tab, se lect Photo , the dpi setti ngs, the paper type, and p aper size . NOTE: Photo /glossy or co ated pap er is recomme nded for printing photos . 6 When you ar e finished customizing your p rint options, click OK . 7 Click OK or Pr i nt (depending on the progra m or operating sy[...]

Print ing 31 Printing Photos From a PictBridge-Enabled Camera Y our pri nter supp orts PictBridg e-enabled camer as. 1 Insert one end of the USB cable into t he camera. 2 Insert the other end of the USB cable i nto the PictBridge port on the front of the printe r . Refer to the instructions i ncluded with your camera for selection of the ap propria[...]

32 Print ing www.dell.com | support .dell.com Printing Photos F rom a Memor y Card Most digital cameras use a memory card to stor e photos. The Dell Ph oto AIO P rin ter 964 supports the following digital media: • CompactFlash T ype I and II •M e m o r y S t i c k •M e m o r y S t i c k P R O •M e m o r y S t i c k D u o •M i c r o d r i [...]

Print ing 33 The connector that is used for P ictBridge may also be used for accessing infor mation that is stor ed on USB Flash Drive devices. The USB Flash Drive devices that have been certified for operat ion with this AIO are as shown: • DELL - 25 6 MB High Speed USB 2.0 Memor y Ke y , P art Number 311-4341 • DELL - 12 8 MB High Speed USB 2[...]

34 Print ing www.dell.com | support .dell.com Viewing a Slide Show Y ou can view all the phot os stored on a memory card or US B key through a slide show . 1 Insert a memory car d or USB key . The p rinter autom atic ally s witches to Ph oto Mode . 2 Pre s s Select to access th e Photo Mo de menu. 3 Fr o m t h e Ph oto Mode menu, use the up or down[...]

Print ing 35 Printing Collated Copies of Y our Document When your printer is att ached to your computer , you can print black and white or color collated copies. T o print colla ted copies: 1 Mak e sure you have pap er loaded in the pa per support. 2 W ith your document o pen, click Fi l e → Pri n t . 3 Click P ro perties , Option s , Setup , or [...]

36 Print ing www.dell.com | support .dell.com Printing More Than One P age on a Sheet of P aper 1 Mak e sure you have paper loaded in the paper support. F or help, see "L oad Plain P aper Into the P a per Support" on pa ge 22. 2 W ith your document ope n, click Fi l e → Pri n t . 3 Click P ro perties , Option s , Setup , or P refer ence[...]

Print ing 37 Printing a Banner 1 Pla ce a st ac k of b ann er pa per (2 0 sh eet s or l ess ) in f ront of t he pr int er , an d fee d in the fir st shee t. 2 W ith your document o pen, click Fi l e → Pri n t. 3 Click P ro perties , Option s , Setup , or Preferences (dep endin g on the prog ram or operati ng sys tem). The Pr i n t i n g Pr e f e [...]

38 Print ing www.dell.com | support .dell.com[...]

Copyi ng 39 3 Copying T o make copies, you can use the printer operator panel or your computer . Copying Documents Using the Operator P anel 1 Tu r n o n y o u r p r i n t e r . 2 L oad pape r in the paper su pport. F or more in formati on, se e "Loa ding P aper " on page 2 2. 3 L o a d y o u r o r i g i n a l d o c u me n t. F o r h e l [...]

40 Copy ing www.dell.com | support .dell.com 6 Click Start → Pr o g ra m s or All P rograms → Dell Printe rs → Dell Photo A I O P rinter 964 → Dell All-In-One Center . The Dell All-In-One Cen ter opens. 7 Select a copy quantity (1–9 9) and color setting. 8 Click See More Copy Set tings to: – Choose a copy quality . – Select the bla nk[...]

Copyi ng 41 4 Click Start → Pr o g ra m s or All P rograms → Dell Printers → Dell Photo AIO P rinter 964 → Dell All-In-One Center . The Dell All-In-One Cen ter opens. 5 Click Pr e v i e w N o w . 6 Adjust the dotted lines to fit around the portion of the image you want to print. 7 Fr o m t h e Copy section, select a copy quantity and photo [...]

42 Copy ing www.dell.com | support .dell.com Changing Copy Settings 1 Click Start → Pr o g ra m s or All P rograms → Dell Printe rs → Dell Photo A I O P rinter 964 → Dell All-In-One Center . The Dell All-In-One Cen ter opens. 2 Select a copy quantity and color setting. 3 Click See More Copy Set tings to: – Choose a copy quality . – Sele[...]

Scanni ng 43 4 Scanning Y ou can use your printer to scan using the operator panel or the printer software. Using the Operator P anel 1 T urn on yo ur computer and printer , and mak e sure they are connected. 2 L o a d y o u r o r i g i n a l d o c u me n t. F o r h e l p , s e e " L o a d a n O r i g i n al D o c u m en t I n t o t he A D F &[...]

44 Scan ning www.dell.com | support .dell.com 7 T o further customize yo ur scan j ob, click See More Scan Settings . 8 When you are finished customizing your image, click Scan Now . Scanning Photos 1 T urn on yo ur computer and printer , and mak e sure they are connected. 2 Load your original document. F or help, see "Placing Y our Original D[...]

Scanni ng 45 Scanning to Your Computer Over a Network 1 Mak e sur e your computer is at tached to the network. NOTE: Dell pr inte rs can only be attach ed to a ne twork us ing a Dell Network A dapter (so ld separately). 2 Mak e sur e your computer and printer ar e on. 3 L o a d y o u r o r i g i n a l d o c u me n t. F o r h e l p , s e e " L [...]

46 Scan ning www.dell.com | support .dell.com Scanning Mult iple P a ges or Images NOTE: Some pr ograms do not suppo rt multip le-pag e scanni ng. Y ou can scan multiple images at o nce to save ti me: 1 Place the first sheet on the scanner glass. F or mo r e information, see "Placing Y our Original Document on the Scanner Glass" on page 2[...]

Scanni ng 47 Editing Scanned T e xt Using Optical Character R ecognition (OCR) Optic al C harac ter R ecogn itio n (OC R) is a sof tware fe ature th at con ver ts a sc anned imag e int o editable te xt within a wor d-processing program. NOTE: Ensure you ha ve OCR sof tware installed on your co mputer . A copy of OCR sof tware was provide d with you[...]

48 Scan ning www.dell.com | support .dell.com Editing Scanned Images W ith most graphics programs, you can customize your image. 1 Click Start → Pr o g ra m s or All P rograms → Dell Printe rs → Dell Photo A I O P rinter 964 → Dell All-In-One Center . The Dell All-In-One Cen ter opens. NOTE: Y o u can also ope n the Dell All-In-One Center f[...]

Scanni ng 49 E-mailing a Scanned Image or Document T o send scanned photograp hs or documents through e-mail: 1 L o a d y o u r o r i g i n a l d o c u me n t. F o r h e l p , s e e " L o a d a n O r i g i n al D o c u m en t I n t o t he A D F " o n page 24 or "Placing Y our Original Document on the Scanner Glass" on page 25. 2[...]

50 Scan ning www.dell.com | support .dell.com Enlarging or Reducing Image s or Documents If you ar e using your printer with a computer , you can enlar ge or re duce your document between 25–400 percent using the Del l All-In-One C enter . If you ar e using your printer without a computer , you can enlarge or r educe your document by a percent, o[...]

Fax ing 51 5 F axing Y ou do not need to conne ct your printer to a computer in order to fax. Use the printer operator panel for basic faxing. S e e "F axing Using the P rinter Operator P anel" on page 55. NOTE: For faxing instr uctions using the comput er sof tware, see "Sen ding a Fax F ro m the Computer" on page 59 . Setting [...]

52 Faxing www.dell.com | support .dell.com Connecting dir ectly to a tele phone wall jack Connect a phone co r d from the F AX connector ( — left side connect or) on the printer to the telephone wall j ack. 1 Connect one end of the phone cord to the F AX conne ctor ( — left side connector) of the printer . 2 Connect the o ther end of the phon e[...]

Fax ing 53 2 Remove th e protective p lug from the P HONE jack connector ( — right side connector) on the back of the printer . 3 Connect a phone cord from the t elephone to the PHON E jack connector ( — right side connector) on the printer . NOTE: If th e phon e commun icati on is seri al in yo ur count r y (s uch a s Germ any , Sw eden, Denma[...]

54 Faxing www.dell.com | support .dell.com Connecting t o a comput er modem 1 Connect a phone cord from the F AX connector ( — left side connector) on the printer to the telep hone wall jack . 2 Remove th e protective p lug from the P HONE jack connecto r ( — right side connecto r) on the back of the printer . 3 Connect a phone cord from the te[...]

Fax ing 55 NOTE: ISDN (inte grated ser vices dig ital networ k) and ca ble modem s are not fax modems and a re not supp orted for f axing. F axing Using the Printer Operator P anel Send a F ax 1 Mak e sur e your printer is on a nd an active telephone line is connected to the F AX connector ( — left side connecto r) on the printer . 2 Load your do[...]

56 Faxing www.dell.com | support .dell.com Send a Broadcast F ax A broadcast fax al low s you to send the same fax to multiple fax numb e rs at once. Y ou can enter up to 30 differ ent numbers. 1 Mak e sur e your printer is on, a nd an active telephone line i s connected to the F AX connector ( — left side connecto r) on the printer . 2 Load your[...]

Fax ing 57 R eceive a F ax Aut omatical ly 1 Mak e sur e your printer is on, a nd an active telephone line i s connected to the F AX connector ( — left side connecto r) on the printer . 2 Mak e sure Auto An s wer is turned on or is curr ently within the scheduled on period. a On t he ma in sc reen in Fa x mode, use the up and down Arrow butt ons [...]

58 Faxing www.dell.com | support .dell.com Re ceive a F ax Manuall y 1 Mak e sur e your printer is on, a nd an active telephone line i s connected to the F AX connector ( — left side connecto r) on the printer . 2 Mak e sure the Auto An sw er featur e has been turned off. a On t he ma in sc reen in Fa x mode, use the up and down Arrow butt ons to[...]

Fax ing 59 Sending a F ax F rom the Computer Send faxes fro m computer files through the printer modem or the compute r modem. Any file that can be printed can be fax e d. Connecting C ables • Connect the p rinter to the computer w ith a USB cable (sold s eparately ) in order to scan documents to fax. • If you want to fa x through the printer m[...]

60 Faxing www.dell.com | support .dell.com F axing Through the Printer Modem Send a F ax Using the Dell All-In-One Center 1 Mak e sur e the printer is on a nd that the printe r is connected to the computer with a USB cable. 2 Load your document on the scanner glass or into the ADF . F or help , see "Placing Y ou r Original Document on the Scan[...]

Fax ing 61 Access the Printer Setup Ut ility Access the P rinte r Setup Utility if you want to configure the printer modem for your specific faxing needs. 1 Click Start → Pr o g r am s or All P rograms → Dell Pri n te r s → Dell Photo A IO Printer 964 → Dell All-In-One Center . 2 F rom the Dell All-In-One Center , click the Mai ntai n/T rou[...]

62 Faxing www.dell.com | support .dell.com F axing Through the Computer Modem If an active telephone line is connected to the LINE connector ( ) on your computer modem, use Fa x C o n s o l e (W indows XP Only) or F ax Service Manageme nt (W indows 2000 Only) to send and receiv e fax e s: •U s e Fa x C o n s o l e or F ax Servi ce Mana gement to [...]

Fax ing 63 d Click to select Pr in t i t o n . If you want to print all received fax es, use the drop-down menu to the right of this fiel d to select Dell Photo AIO P rinte r 964 . e T o create an archive copy of each fax, cli ck to select Store a co py in a fo lder , and then use the Browse button to select the desire d archive location. 6 Click N[...]

64 Faxing www.dell.com | support .dell.com 7 Open the file you just scanned and saved. 8 Click Fi l e → Pr i n t . 9 In the printe r list, sele ct Fax . 10 Click Pr i n t . 11 F ollow the instructions on the computer screen to send your fax. Re ceive a F ax Using F ax Console or F ax Ser vice Management 1 Mak e sur e that an active telephone line[...]

Fax ing 65 5 Click the fax in the right pane for which you want to view the status, and then click P refer ences or P rop erties . 6 Click the General tab, and view the Status line. 7 Click Close when you are finished. Speed Dial T o mak e sending fax es easier , you can enter up to 99 speed dial numbers. Up to 89 individual fax numbers can be stor[...]

66 Faxing www.dell.com | support .dell.com 7 Use the dow n Arrow button to sc rol l down to Add Entry . 8 Pre s s Select . Crea te a Sp eed D ial Lis t From th e Comp uter 1 Click Start → Pr o g ra m s or All P rogr ams → Dell Pr i n t e r s → Dell P hoto AIO P rinte r 964 → P rinter Setup Ut ility . 2 Click the Speed Dial ta b. 3 F ollow t[...]

Fax ing 67 7 Pre s s Select . The Fax Number field is clear ed. 8 Using the keypad, specify the next fax number for the group. 9 Pre s s Select . 10 Repeat until all the fax numbers (up to 30) ar e specified for the group. NOTE: The lowest po ssible grou p dial n umber is au tomatically a ssigned to this g r oup. Y ou cannot chan ge the gr oup di a[...]

68 Faxing www.dell.com | support .dell.com Manually Dialing a F ax While Listening to a T elephone Line (On Hook Dial) 1 F rom the main menu, use the up and down Arr ow butto ns to scroll t o Fax , and press Select . 2 Use the up and down Arrow butto ns to scrol l to On Hook Dial . 3 Pre s s Select to make the printer go off hook. 4 Enter the numbe[...]

Fax ing 69 Blocking F ax es Fa x B l o c k i n g helps you regulate who y ou receiv e faxes from. Y ou can block fax es from up to 50 numbers. Create a Blocked F ax List 1 F rom the main menu, use the up and down Arr ow butto ns to scroll t o Fax , and press Select . 2 Use the up and down Arrow butto ns to scrol l to Fax Setup , and press Select . [...]

70 Faxing www.dell.com | support .dell.com T urning F ax Blocking On 1 F rom the main menu, use the up and down Arr ow butto ns to scroll t o Fax , and press Select . 2 Use the up and down Arrow butto ns to scrol l to Fax Setup , and press Select . The Fa x S e t u p menu opens. 3 Use the up and down Arro w butto ns to scrol l to Fax Blocking , and[...]

Fax ing 71 Changing the Pickup Code 1 F rom the main menu, use the up and down Arr ow butto ns to scroll t o Fax , and press Select . 2 Use the up and down Arrow butto ns to scrol l to Fax Setup , and press Select . The Fa x S e t u p menu opens. 3 Use the up and down Arro w bu ttons to s croll t o Ringing and Answering , and press Select . The Rin[...]

72 Faxing www.dell.com | support .dell.com Using Auto F ax Convert If you ar e faxing a high-resolution document to a fax machi n e that prints at a lower r e solution, the Dell Photo AIO Pr int er 964 can automatically adjust the fax you send. NOTE: If you turn off Auto F ax Con vert and you a ttempt t o send a f ax that i s not comp atible wi th [...]

Underst anding the So ftware 73 6 Understanding the Software The printer softwar e includes: • Dell All-In-One Center — Allows you to perf orm various scan, copy , fax, and print operations with newly scanned and prev iously saved documents and images. • Pr i n t i n g Pr e f e r e n ce s — Al lows yo u to adju st pri nter sett ings. • De[...]

74 Understa nding the Software www.dell.com | support .dell.com The Dell All-In-One Center allows you to : • Scan, copy , fax, and use productivity tools. • Select where you want to send the s canned image. • Select th e quantity and c olor of your copies. • Access troubleshooting and maintenance information. • P review images you want to[...]

Underst anding the So ftware 75 F or more information about the Dell All-In-One Center , click Help in t he Dell All-In-O ne Center . P roduc tivity T ools • F ax an image or d oc ument. • Printer Setup Util ity . • E -mail an image or docume nt. • R epeat an image several times on one page. • Enlarge or r educe an image. • Print an ima[...]

76 Understa nding the Software www.dell.com | support .dell.com Using Printing Preferences Pr i n t i n g Pr e f e r e n ce s allows you to change the various printer settings. Y ou can change your printer sett ings in Pri n ting Preferences depending on the type of project y ou want to create. T o access Printing P references : 1 W ith your docume[...]

Underst anding the So ftware 77 Printin g Pre ference s T abs T ab Options P rint Setu p Qualit y/Speed — Select Au t o ma t i c , Draft , No rmal , or Photo depending on your des ired output qual ity . Draft is the fast est opti on but shoul d not be selected if you have a photo cart ridge installed. Media T y pe — Allow s you to set th e pape[...]

78 Understa nding the Software www.dell.com | support .dell.com Using Dell Picture Studio In Dell Pictur e Studio , you can explore digital photography and learn how to organize, create, or print photos. There are two components to the D ell P icture Studio : • P aint Shop Photo Album 5 Click Start → Pr o g ra m s or All P rograms → Dell Pict[...]

Underst anding the So ftware 79 T o launch MCM: 1 Insert a memory car d into the memory card slot or a USB k ey into the PictBridge port on the front of the p rinter . After the card is read, th e pr inter a utomatica lly s witches to Photo mode. 2 Use the up or down Arrow bu ttons to scr oll to Save Photos to Computer , and then p ress Select . Y [...]

80 Understa nding the Software www.dell.com | support .dell.com If your black ink c artridge is out of ink, you can choose to print black from t he color ink cartridge (P rocess Black) by selecting Complete -A -P rint before clicking the Conti nue Print ing button. If you se lect Complete- A-Print , and click Continue P rinting , P rocess Black is [...]

Underst anding the So ftware 81 R emoving and Reinstalling Software If your printer does not function properly , or communication error messages appear when using your prin ter , you c an r emove and reinstall the printer s oftware. 1 Click Start → Pr og r a m s or All P rogra ms → Dell Printe rs → Dell Photo AIO P ri nter 964 → Uninstall D[...]

82 Understa nding the Software www.dell.com | support .dell.com[...]

Ink Cart ridge Mai ntena nce 83 7 Ink Cartridge Maintenance R eplacing Ink Cartr idges CAUTION: Before per forming any of th e procedures l isted in this sectio n, read and follow the "CAU TION: SAFETY INST RUCTIONS" on page 1 1. Dell ink cartridges ar e available only through Dell. Y ou can order mor e ink online at www .dell.c om/s uppl[...]

84 Ink Cart ridge Mai ntenan ce www.dell.com | support .dell.com 3 P r ess down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air -tight container (one is included with each photo cartridge y ou pur chase) , or di spose of them .[...]

Ink Cart ridge Mai ntena nce 85 6 If you ar e installing new ink cartridges, remove the sticker a nd transparent tape from the back and bottom of each ink cartridge. NOTE: The illustration below shows a black cartridg e and a color cartridge (u se for normal printin g). For photo printi ng, use a pho to cartridg e (sold se parately) a nd a color ca[...]

86 Ink Cart ridge Mai ntenan ce www.dell.com | support .dell.com 8 Snap each lid closed. 9 Close the pr inter unit. An alignment page automa tically pri nts. P h o t o 9 6 4[...]

Ink Cart ridge Mai ntena nce 87 Aligni ng Ink Cart ridges Y our printer a utomatically aligns the ink cartridges when they are installed or replaced. T o verify your ink cartridges are aligned, you can print an alignment page. After you close t he printer unit, press Select . The alignment page begins printing. During printing, the operator panel d[...]

88 Ink Cart ridge Mai ntenan ce www.dell.com | support .dell.com Cleaning the In k Cartridge Nozzles Y ou may need to clean the nozzles whe n: • White lines appear in gra phics or solid black ar eas. • P rint appears smudged or to o dark. • Colors fade, do not print, or do not print completely . • V ertical lines a p pear jagged or edges ap[...]

T roublesh ooti ng 89 8 T roubleshooting F ollow these tips when y ou troubleshoot your prin ter: • If the printer does not work , ensure that the printer is properly conne cted to the electrical outlet and computer , if using a computer . • If an erro r message app ears on the operator panel di splay , write down the e xact message. Setup Prob[...]

90 T roubl eshoo ting www.dell.com | support .dell.com I F THE SOFTWARE INSTALLA TION SCRE EN DOES NOT APPEAR AUTOMATICA LLY , INSTA LL THE SOF TWARE MANUALL Y . 1 Insert the Drivers and Ut ilities CD. 2 In Wi n do ws X P , click St art → My Comp uter . In W i ndows 2000 , double-c lick My Compu ter from your desk top. 3 Double-click t he CD-ROM [...]

T roublesh ooti ng 91 Printe r Problems E NSURE THAT THE PRINTER POWER CABLE IS FIRML Y CONNECTE D TO THE PRINTER AND THE ELECT RICAL OUTLET . D ETERM INE IF THE PRIN T ER HAS B EEN HELD OR PAUSED . Wi n d o w s X P 1 Click Start → Control P anel → P ri nters and Ot her Hardw are → Pr i n te r s a n d F a x e s . 2 Double-click D ell Photo AI[...]

92 T roubl eshoo ting www.dell.com | support .dell.com General Problems Fa x P r o b l e m s When you have trouble sending or receiving fax es, try these things to fix the problem. P RINT ER WON ’ T PRI NT AND PRINT JOBS ARE STUCK IN PRINT QUEUE . P rint jo bs may be stuck in the print queue if you have mul tiple ins tances o f your Del l printer[...]

T roublesh ooti ng 93 Pa p e r P r o b l e m s M AKE SURE THE ORIG INAL DO CUMEN T IS LOAD ED CORR ECTLY ( FACE DO WN IN THE B ACK LEFT CORN ER OF THE SCANNER GLASS OR TE XT - SIDE UP ON THE ADF) AND THE PAPER IS LOAD ED CORR ECTL Y ( FOR HELP , SEE "L OAD P LAIN P APER I NTO THE P APER S UPPORT " ON PAGE 22). M AKE SU RE THE PRINTER DOE [...]

94 T roubl eshoo ting www.dell.com | support .dell.com C HECK FOR A PAPER JAM . Near the ADF 1 Lift the ADF cover loc ated to th e left of th e ADF input tr ay . 2 P u ll firmly on the paper to remove it. 3 Close the AD F cover . 4 Pre s s Se lect . 5 Resend your print job t o print any missing pages. NOTE: T o avoid pape r jams, do not force pa pe[...]

T roublesh ooti ng 95 Near the paper ex it tray 1 Raise the pri nter unit. 2 P u ll firmly on the paper to remove it. 3 Close th e printer uni t. 4 Pre s s Se lect . 5 Resend your print job t o print any missing pages. Near th e re ar access door 1 Open the rear access door . 2 P u ll firmly on the paper to remove it. 3 Close the rear access door .[...]

96 T roubl eshoo ting www.dell.com | support .dell.com Network Problems T O PREVEN T JAMS AND MISF EEDS , MAKE SURE : • Y ou us e a paper r e commended for inkj et printers. • Y ou do not force the paper int o the printer . • Y ou do not load too much pape r in the printer . • Th e paper guide rests against th e edges of the paper and does [...]

T roublesh ooti ng 97 Error Messages and Lights The following error messages can be found on your computer scr een or operator panel display . Error Message: What it indicates : Solution: Black Ink Low Color Ink Low An ink cartrid ge is running low o n ink . The Low Ink warning occurs when your ink cart ridges are about 25 percent full, 15 percent [...]

98 T roubl eshoo ting www.dell.com | support .dell.com Right cartridge incorrect The wron g ink cartr idge is in stalled in the right cartridge carrier . Remove the cartridge, and install the correct Co lor cartridge for your prin ter . F or mor e inform ation, see "Repla cing In k Cartridge s" on page 83. Cartridge error There is a probl[...]

T roublesh ooti ng 99 Improving Pr int Qual ity If you ar e not satisfied with the print quality of your documents, there are several differ ent ways to improv e the pr int qualit y . • Use the ap propriat e paper . F or exam ple, us e Dell P r emium Pho to P aper if you ar e printing photos with a pho to ink cartr idge. • Use paper tha t is a [...]

100 T roubles hoot ing www.dell.com | support .dell.com[...]

Contac ting Dell 101 9 Contacting Dell T echnical Assi stance If you need help with a technical problem, Dell is r eady to assist you. 1 Call techni cal suppo rt from a tel ephone near or at the printe r so that tec hnical suppo rt can assist you with any necessary procedures . When calling Dell, use your Express Service Code to help expedite the r[...]

102 Contacti ng Dell www.dell.com | support .dell.com Automated Order-Status Ser vice T o che ck on the status of any Dell products that you have or dered, you can go to supp ort.d ell. com , or you can call the automated or de r -status service. A re cording prompts you for the information needed to locate and report on your order . See "Cont[...]

Contac ting Dell 103 Coun try ( City) International Acce ss Code Country Code City Code Department Name or Se rvice Area, W ebsite and E-Mail Address Area Codes, Local Numbe rs, and T oll-F ree Num bers Anguilla G eneral Support toll-free: 80 0-335-00 31 Ant igua and Barbu da General Support 1-800-8 05-5924 Argentina (Bue nos Aires) Inte rnational [...]

104 Contacti ng Dell www.dell.com | support .dell.com Aust ria ( V ie nna) Inte rnational Access Code: 900 Country Code: 43 City Code: 1 We b s i t e : support.e uro . dell.com E-mai l: tech_ support_ce ntral_ europe@de ll.co m Home/Sma ll Busine ss Sales 082 0 240 530 00 Home/Smal l Busin ess F ax 0820 240 530 49 Home/Sma ll Busines s Custome r Ca[...]

Contac ting Dell 105 Canada (North Y ork, Ontari o) Inte rnational Access C ode: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated techni cal support) toll-free: 1-800-2 47-9362 Customer Care (Home Sales/ Small Business) toll-fr ee: 1-800-847-4 096 Customer Care (m ed./large bu siness, government) toll-free: 1-800-326-9463 T echni [...]

106 Contacti ng Dell www.dell.com | support .dell.com Chin a (Xiamen ) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@de ll.com Customer Care E-mai l: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Dell™ Dimension™ and Inspiron™) toll-free: 8[...]

Contac ting Dell 107 Czech Republic ( P ragu e) Inte rnational Access C ode: 00 Country Code: 420 We b s i t e : support.e uro . dell.com E-ma il: czech_ dell@dell .com T echnical Support 22537 2727 Customer Care 22537 2707 F ax 22537 2 714 T ech F ax 22537 272 8 Swit chboar d 225 37 271 1 Denmar k (Cope nhagen) Inte rnational Access C ode: 00 Coun[...]

108 Contacti ng Dell www.dell.com | support .dell.com F ra nce (P aris) (Montpell ier) Inte rnational Access Code: 00 Country Code: 33 City Codes: (1) (4) We b s i t e : support.e uro . dell.com E-mail: support.euro .dell.com/fr/fr/emaildell/ Home and Sma l l Business T echnical Support 0825 387 270 Customer Care 0825 823 833 Switc hboard 0825 0 04[...]

Contac ting Dell 109 Gree ce Inte rnational Access C ode: 00 Country Code: 30 We b s i t e : support.e uro . dell.com E-mail: support.euro.dell.com/gr/en/emaild ell/ T ech nica l Support 00800- 44 14 95 1 8 Gold S erv ice T echnic al Suppor t 00800- 44 14 00 8 3 Switc hboard 2108 129810 Gold Ser vice Swi tchboard 210812 9811 Sale s 2108 129800 F ax[...]

110 Contacti ng Dell www.dell.com | support .dell.com Ireland (Cherrywood) Inte rnational Access Code: 16 Country Code: 353 City Code: 1 We b s i t e : support.e uro . dell.com E-mail: dell_ dir ect_support@d ell.com T echnical Support 1850 543 543 U.K. T ech nical Su pport (dial w ithin U.K. only) 0870 90 8 0800 Home User Customer Car e 01 204 401[...]

Contac ting Dell 111 Japan (Kawasak i) Inte rnational Access C ode: 001 Country Code: 81 City Code: 44 We b s i t e : support.j p.dell.com T echnical Support (servers) toll-free: 0120 -198-498 T echnical Support outside of Japan (servers ) 81-44-556 -4162 T ech nica l Sup port ( Dimension and Inspir on) toll-f re e: 0 120-1 98-22 6 T echnical S upp[...]

112 Contacti ng Dell www.dell.com | support .dell.com Latin Amer ica Cu stomer T ech nical Suppo rt (Austin, T exas, U.S.A.) 51 2 728-4 093 Cust omer Service (Austin, T exas, U.S. A.) 512 728 -3619 F ax (T echnical Support and Customer Service) (Austin, T e xas, U.S.A.) 512 728- 3883 Sales (Aus tin, T e xas, U .S.A .) 512 72 8-4397 Sale sF a x (Aus[...]

Contac ting Dell 113 Mexico Inte rnational Access C ode: 00 Country Code: 52 Custom er T echn ical Supp ort 00 1-877-38 4-897 9 or 001- 877- 269-3383 Sales 5 0-81-880 0 or 01-800-8 88-3355 Customer Service 001-87 7-384-8979 or 001- 877- 269-3383 Main 50 -81-88 00 or 01-800-8 88-3355 Mont serrat Gen eral Support t oll-free: 1-86 6-278-6822 Netherla [...]

114 Contacti ng Dell www.dell.com | support .dell.com Norway (L ysaker) Inte rnational Access Code: 00 Country Code: 47 We b s i t e : support.e uro . dell.com E-mail: support.euro.dell.com/no/no/emaildel l/ T echnical Support 671 16882 Relational Customer Car e 671 17575 Home/Sm all Business Customer Ca r e 231 62 298 Swit chboar d 671 16 800 F ax[...]

Contac ting Dell 115 Singap ore (Singapore ) Inte rnational Access C ode: 005 Country Code: 65 We b s i t e : support.ap.d ell.com T echni cal Suppo rt (D imens ion, Inspir on, an d Elec tronics an d Accessor ies) toll- free: 18 00 394 7430 T echnical Support (OptiPlex, Latitude, and Dell P r ecision) to ll- fr ee: 1800 394 7 488 T echnical Support[...]

116 Contacti ng Dell www.dell.com | support .dell.com Spain (Madr id) Inte rnational Access Code: 00 Country Code: 34 City Code: 91 We b s i t e : support.e uro . dell.com E-mail: support.euro.dell.com/es/es/emaildell/ Home and Sma l l Business T echnical Support 902 100 130 Customer Care 902 118 540 Sale s 902 1 18 541 Switc hboard 902 118 5 41 F [...]

Contac ting Dell 117 Ta i w a n Inte rnational Access C ode: 002 Country Code: 886 We b s i t e : support.ap.d ell.com E-mail: ap_support@dell.com T echnica l Support (O ptiPlex, Lati tude, I nspiro n, Dimens ion, and Elec tronics and Access orie s) toll- free: 00 801 86 1011 T echnical Support (P owerApp, P owe rEdge, Po w er C o n n e c t, a n d [...]

118 Contacti ng Dell www.dell.com | support .dell.com U.K. (Bracknell) Inte rnational Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.e uro . dell.com Customer Care we bs ite: su pport.euro.dell.com/uk/en/ECare/F or m/Home.asp E-mail: dell_ dir ect_support@d ell.com T echnical Support (Corporate/Pr eferred Acco unts /P AD [1[...]

Contac ting Dell 119 U.S.A. (Austin, T exas) Inte rnational Access C ode: 011 Country Code: 1 Automated Order -St atus Se rvice toll-free: 1-80 0-433-9014 AutoT ech (port able and desktop comput ers) toll-free: 1-800-2 47-9362 Cons umer ( H ome and Home Office) T echnica l Support toll-free: 1-80 0-624-98 96 Cust omer Service toll-free : 1-800-6 24[...]

120 Contacti ng Dell www.dell.com | support .dell.com[...]

Append ix 121 10 Appendix U.S. T erms and Cond ition s of Sale These ter ms and condit ions ("Agr eement") apply to y our purchase of comp uter systems and/or r e late d products and/or servi ces and support sold in the United State s ("P roduct") by the Dell ent ity named on th e invoice or a cknowl edgement ("Dell ")[...]

122 Appe ndix www.dell.com | support .dell.com BRANDE D PR ODUC T , IF ANY , IS PROVIDE D BY THE ORIGI NAL MAN UF ACTU RER, NO T BY DEL L. D ELL MAKES N O EXPRESS W ARRANTIES EXCEPT THOSE S T AT ED IN DELL'S APPLICABLE W ARRANTY ST A TEMENT IN EFFE CT ON THE DA TE OF THE INV OICE, P ACKING SLIP OR ACKNOW LEDGEMENT . W A RRANTIES AND SERVICE WI[...]

Append ix 123 POSSIB ILITY OF SUCH D AMAGES, OR FOR ANY CLAI M B Y ANY THIRD P AR TY . Y OU AGREE THA T FOR ANY LIABILITY RELATED TO THE PURCHASE OF PROD UCT , DELL IS NO T LIABLE OR RES PONSIBLE FOR ANY AMOUNT OF DAM AGES ABO VE THE AMOUNT INVO ICED FOR THE APPLIC ABLE PRODUCT . NOTW ITHST AND ING AN YTHING IN TH IS AGRE EMENT T O THE C ONTRARY , [...]

124 Appe ndix www.dell.com | support .dell.com Limited W arr anties and R etu rn P o licy Limit ed Warran ty for Dell- Bran ded H ardwa re Produ cts (U. S. On ly) Dell-br anded har d war e products purchase d in the U.S. come with either a 90- day , 1-y ear , 2-year , 3-year , or 4-ye a r limite d warrant y depending on the product purchas ed. T o [...]

Append ix 125 How long does this limited wa rranty last? This l imited war r anty lasts for the time pe riod i ndicate d on your packing slip or invoi ce, e xcept for the fol lowing De ll -b ra nd ed ha rd ware : • P ortab le computer ba tteri es car ry a 1-year limit e d war r ant y . • Projector lamps carry a 90 -day limited warranty . • Me[...]

126 Appe ndix www.dell.com | support .dell.com What will Dell do? During the 90 days of the 90-day limi ted warranty and the fir st year of all othe r limited wa rrant ies: During th e 90 days of the 90-d ay limited warran ty and the first ye ar of all ot her limited warrant ies, we will re pair any D ell-branded hardware products retu rned to us t[...]

Append ix 127 • If y ou ar e a Home O ffice , Small, Medium, Larg e, or Gl obal Commercial Cus tomer , go to www .dell.com /us/en/biz/top ics/sbtopic_cca re_nav_015_ccare.htm • If y ou are a Government, Educati on, or H ealthca re C ustomer , or an Individual H ome Consume r who pu rchased throug h an Empl oyee Purc hase P rogram, go to www .de[...]

128 Appe ndix www.dell.com | support .dell.com Y ou must shi p the products to Dell within five (5) days of the da te that Dell issues the Credi t Retu r n A uthorization Number . Y ou must also return the pro ducts to Dell in their origin al packaging, in as-ne w condition along with any media, documentat ion, an d all ot her it ems that were incl[...]

Append ix 129 Export Regulations Customer acknowledges that th ese Produc ts, which may include technology and s oftware, ar e subjec t to the custo m s and exp ort con trol la ws and regulati ons of the Unite d Stat es (“U. S.”) a nd m ay also be su bject t o the c usto ms and ex port laws a nd re g ulati ons o f the country in which the Pr od[...]

130 Appe ndix www.dell.com | support .dell.com supp liers, and your e xclusiv e re medy , shall b e (a) re turn o f the p rice p a id f or th e Soft ware or (b) re placement of a ny disk not meet i ng thi s warr a nty t hat is s ent with a r eturn authorizat i on nu mber to D ell, at y our cos t and risk. This limited warrant y is void i f any di s[...]

Append ix 131 Electr omagne tic Comp atibilit y is the abilit y of items of electro nic equip ment to functio n proper ly toget her in the elect roni c enviro nmen t. While this pro duc t has bee n des igned and dete rmine d to be co mplia nt with regulat ory age ncy limit s for E MI, ther e is no g uarantee that i nterfe rence will not o ccur in a[...]

132 Appe ndix www.dell.com | support .dell.com[...]

Index 133 Inde x A access ing the Printer S etup Utility , 61 aligning ink cartridg es, 87 B banner paper , loading, 26 ban ner , pri nting , 37 bor d erless printi ng, 30 but ton s, operat or pane l Cancel, 1 9 down arrow , 1 9 key pad numbers and symb ols, 1 9 left arrow , 1 8 Menu, 1 9 Pa u s e , 1 9 Po w e r, 1 9 right arrow , 1 9 Select, 1 9 S[...]

134 Inde x re ceiving automatically , 5 7 re ceiving from the All-In-One Center , 6 0 re ceiving manually , 5 8 receiv ing w ith an answ erin g machine connected to the printe r , 5 8 sending a fax using F ax Console or F ax Service Management, 6 3 sending from the All-In-One Center , 6 0 sending from th e computer , 5 9 sending from the operator p[...]

Index 135 prin t, 29 banner , 3 7 borderless photos, 3 0 collated copies, 3 5 document, 2 9 multi-page poster , 3 6 photos , 2 9 P rinter Setup Uti lity , accessing, 61 Pr i n t in g Pre f e r e nc es accessing, 7 6 Advanced tab, 7 7 Maintenance tab, 7 7 P rint Setu p tab, 7 7 using, 7 6 R reducing scanned documents, 50 re i ns t al l i n g so f tw[...]

136 Inde x[...]