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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Grandstream Networks HT496, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Grandstream Networks HT496 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Grandstream Networks HT496. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Grandstream Networks HT496 should contain:
- informations concerning technical data of Grandstream Networks HT496
- name of the manufacturer and a year of construction of the Grandstream Networks HT496 item
- rules of operation, control and maintenance of the Grandstream Networks HT496 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Grandstream Networks HT496 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Grandstream Networks HT496, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Grandstream Networks service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Grandstream Networks HT496.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Grandstream Networks HT496 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Grandstream Networks, Inc. HT496 Dual FXS Port Analog Telephone Adaptor HT496 User Manual www.grandstream.com Firmware Version 1.0.3.86 support@gr andstr eam.c om[...]
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Page 2
Grandstream Networks, Inc. HT496 User Manu al Page 2 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 T ABLE OF C ONTENTS HT496 User Manual WELCOME........................................................................................................................ ............................ 4 S AFETY C OMPLIANCES ..................................[...]
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Page 3
Grandstream Networks, Inc. HT496 User Manu al Page 3 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 T ABLE OF F IGURES HT496 User Manual F IGURE 1: C ONNECTING THE HT496 ............................................................................................................... 5 F IGURE 2: C ONFIGURING THE HT496 ..................................[...]
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Page 4
Grandstream Networks, Inc. HT496 User Manu al Page 4 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 W ELCOME Thank you for purchasing the Grandstre am HT496, the affordable, feature ri ch Analog Telephone Ada ptor designed for both the re sid ential and business user. HT496 is a next generation dual-port SIP IAD for Internet data, voice, and fax. The[...]
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Page 5
Grandstream Networks, Inc. HT496 User Manu al Page 5 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 I NSTALLATION E QUIPMENT P ACKAGING The HT496 ATA package contains: • One HT496 Main Case • One Universal Power Adaptor • One Ethernet Cable C ONNECTING Y OUR ATA The HT496 is easy to configure. The HT496 h as two F XS ports. Each FXS port can ha[...]
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Page 6
Grandstream Networks, Inc. HT496 User Manu al Page 6 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 F IVE EASY STEP S TO INSTALL T HE HT496 1. Connect a standard touch-tone analo g teleph one (or fax machine) to first FXS port. 2. Connect another stand ard touch-tone analog telephon e (or fax ma chine) to second FXS port. 3. Insert the Ethernet cable[...]
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Page 7
Grandstream Networks, Inc. HT496 User Manu al Page 7 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 P RODUCT O VERVIEW The HT496 is a full feature voice and fax-over IP devic e that offers a high-l evel of integration including dual 10M/100Mbps network ports with integrate d router, NAT, DHCP se rver, dual port FXS telephone gateway, market-leading s[...]
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Page 8
Grandstream Networks, Inc. HT496 User Manu al Page 8 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 T ABL E 3: HT496 Hardware Specifications LAN Interface 1 x RJ45 10 Mbps WAN Interface 1 x RJ45 10 Mbps FXS phone port 2 x FXS Button 1 LED Green and red / solid state & blinking state Universal Switching Power Adaptor Input: 100-240VAC 50-6 0 Hz Ou[...]
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Page 9
Grandstream Networks, Inc. HT496 User Manu al Page 9 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 B ASIC O PERATIONS G ET F AMILIAR WITH V OICE P ROMPT HT496 stores a voice prompt menu (Inte ractive Voice Response or IVR ) for quick browsi ng and simple configuration. The IVR menu and the LED button wo rk with the FXS port 1 only . Pick-up the hand[...]
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Page 10
Grandstream Networks, Inc. HT496 User Manu al Page 10 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 IVR Definition NOTES: 1. Once the button is pressed, it enters the voice prompt main menu. If the button is pre s sed a gain, while it is already in the voice prompt menu, it jumps to “Direct IP Call” option and a dial tone i s prompted 2. “ * ?[...]
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Page 11
Grandstream Networks, Inc. HT496 User Manu al Page 11 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 P LACING A P HONE C ALL P HONE OR E XTENSION N UMBERS 1. Dial the number dire ctly and wait for 4 se conds (Default “No Key Entry Timeout”); or 2. Dial the number dire ctly and pr ess # (Use # a s dial key” must be configured in web configuratio[...]
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Page 12
Grandstream Networks, Inc. HT496 User Manu al Page 12 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 Expected outcomes: a) A quick confirmation tone (call waiting tone) followed by a dial tone. This indi cates the transfer is successful. Hang up or place another ca ll. b) A quick busy tone followed by a restored call (on supported pl atforms only). T[...]
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Page 13
Grandstream Networks, Inc. HT496 User Manu al Page 13 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 C ALL F EATURES The HT496 supports all the tradition al a nd advanced telephony features. T ABL E 5: HT496 Call Feature Definitions Key Call Features *23 3-way conference *30 Block Caller ID (for all subsequent calls) *31 Send Caller ID (for all subse[...]
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Page 14
Grandstream Networks, Inc. HT496 User Manu al Page 14 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 LED L IGHT P ATTERN I NDICATION Following tables show the LED light pattern indication. The LED sh ows PHONE1 status only. T ABL E 6: HT496 LED Definitions RED LED always indicate s not normal status Button flashes every 2 seconds. (if DHCP is configu[...]
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Page 15
Grandstream Networks, Inc. HT496 User Manu al Page 15 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 C ONFIGURATI ON G UIDE C ONFIGURING HT496 THROUGH V OICE P ROMPT DHCP M ODE Select voice menu option 01 to enable HT496 to use DHCP. STATIC IP M ODE Select voice menu option 01 to enable HT496 to use ST ATIC IP mode, then use option 02, 03, 04, 05 to [...]
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Page 16
Grandstream Networks, Inc. HT496 User Manu al Page 16 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 C ONFIGURING HT496 WITH W EB B ROWSER HT496 has an embedded Web serv er that will resp ond to HTTP GET/POST request s. It also has embedded HTML pages that allow users to confi gure the HT4 96 through a Web browser such as Microsoft’s IE and AOL’s[...]
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Grandstream Networks, Inc. HT496 User Manu al Page 17 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 E ND U SER C ONFIGURATION Once the HTTP request is sent from a Web browser, the user wil l see a log in screen. There are two default passwords for the login page: User Level: Password : Web pages allo wed: End User Level 123 Onl y Status and Basic Se[...]
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Page 18
Grandstream Networks, Inc. HT496 User Manu al Page 18 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 T ABL E 7: HT496 Basic Configurat ion Settings Definitions End User Pass word Password to access the Web Configuration Menu. T his field is case sens itive with a maximum length of 25 characters. Web Port By default, HTTP uses port 80. This field is f[...]
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Page 19
Grandstream Networks, Inc. HT496 User Manu al Page 19 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 Daylight Sav ings Time Controls whether displa yed time is daylight savings tim e or not. If set to “Yes” and the Optional Rule is empty, then t he dis played time will be 1 hour ahe ad of normal time. • The “ Automatic Daylig ht Saving Time R[...]
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Page 20
Grandstream Networks, Inc. HT496 User Manu al Page 20 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 T ABL E 8: HT496 Device Status Page Definitions MAC A ddress The device ID in HEX format. This is needed for ISP troubleshooti ng. WAN IP Address Shows WAN IP address of HT496. Product Model Contains the product model info. Software Version Program: T[...]
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Page 21
Grandstream Networks, Inc. HT496 User Manu al Page 21 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 T ABL E 9: HT496 Advanced Configuration Page Definitions Admin Password This contains the password to access the Advanced Web C onfiguration page. This field is case sensitive. Home NPA Local area code for North American Dial Pla n. Layer 3 QoS This f[...]
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Page 22
Grandstream Networks, Inc. HT496 User Manu al Page 22 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 Caller ID Scheme Select the Caller ID Scheme to suit the standard of different area. • Bellcor e (North America) • CID-Canada • DTMF-Brazil • DTMF-Sewde n • DTMF (Denmark) • ET SI-DTMF (Finland, Sweden) • ET SI-FSK (France, Germany, Norw[...]
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Page 23
Grandstream Networks, Inc. HT496 User Manu al Page 23 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 T ABL E 10: HT496 Individual Account Settings Definitions SIP Server This field contains the URI string or the IP address (and port, if different from 5060) of the SIP proxy server. e.g., the following are s ome vali d examples: sip.my-voip- provider.[...]
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Page 24
Grandstream Networks, Inc. HT496 User Manu al Page 24 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 Enable Call Features Default is Yes. Advanced call features and feature codes functions are supported locally . Use Bell-style 3-way Confer en ce If this parameter is set to “Yes”, user will be able to make Bellcore style 3-wa y conference. *23 wi[...]
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Page 25
Grandstream Networks, Inc. HT496 User Manu al Page 25 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 Early Dial This parameter controls whether the early IN VITE each time a ke y is pres sed. If set to “Yes”, an INVITE is sent for each dialed number . If set to NO, INVITE is sent after the “(Re-)Dial” button is pressed o r after 5 secon ds ha[...]
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Page 26
Grandstream Networks, Inc. HT496 User Manu al Page 26 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 S AVING THE C ONFIGURATION C HANGES After making a change, click the “Update ” button in the Configuration page. The HT496 will di splay the following screen to confirming ch ang es. Reboot or power cycl e the HT4 96 to enable the changes. F IGURE[...]
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Page 27
Grandstream Networks, Inc. HT496 User Manu al Page 27 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 S OFTWARE U PGRADE Software upgrade can be done via either TFTP or HTTP. The corre sponding configuration settings are in the ADVANCED SETTINGS configuration page. F IRMWARE U PGRADE THROUG H TFTP/HTTP To upgrade via TFTP or HTTP, the “Firmware Upgr[...]
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Page 28
Grandstream Networks, Inc. HT496 User Manu al Page 28 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 C ONFIGURATION F ILE D OWNLOAD The HT496 can be config ured via Web GUI as well as th rough the Configurati on File through TFTP or HTTP. “Config Server Path” is the TFTP or HTTP server path for configuration file. It needs to be set to a valid UR[...]
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Page 29
Grandstream Networks, Inc. HT496 User Manu al Page 29 of 29 Firmware 1.0.3.86 Last Updated: 7/2007 R ESTORE F ACTORY D EFAULT S ETTING WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before y ou approach to following st eps. Grandstream will not take [...]