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Mitel 5000 manual

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    5000 MITEL Enterprise ® Messaging and Basic V oice Mail Administrator Guide[...]

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    Mitel ® 5000 Enterprise ® Messaging and Basic V oice Mail Administra tor Guide – Issue 3.1, December 2008 Enterprise ® Messaging and Basic V oice Mail Administrator Quick Reference Guide This guide provide s information for frequently used voice mail administration featu res. For more info rmation about these and other features, refe r to the [...]

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    Mitel ® 5000 Enterprise ® Messaging and Basic V oice Mail Administ rator Guide – Issue 3.1, December 2008 Administrator Account V oice Mail Flowchart ADMINISTRA TOR MAILBOX MENU “Broadcast Message” “Mailbox Maintenance” Recording “Options” “Import Fax” System Prompt “Repla cement” 1 2 3 4 6 During your message: Pause Erase a[...]

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    Issue 3. 1 , December 2008 Mitel 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide Part Number 580.8009[...]

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    Notice This document is released by Mitel Networks Corporation a s a guide for voice mail administrators. It provides information necessary to properly administer Enterprise ® Messaging and Basic V oice Mail. The contents of this document reflect current company standards and are subject to revision or chan ge withou t notice. Some features or app[...]

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    Content s Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page v Contents Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . [...]

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    Content s Page vi Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Reference 21 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator and Provider Informat ion . . . . . . . . . . . [...]

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    Overview Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 1 Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . [...]

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    Overview Introduction Page 2 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Introduction This Mitel 5 000 Enterprise ® Messaging and Basi c V oice Mail Administra tor Guide provides instructions to use your administrator mailbox to perform voice ma il ad mi n ist ra ti on . For qu i ck a[...]

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    Overview Additional Reference s Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 3 Additional References Refer to the following references fo r additio nal information. Feature References The administrator mailbox functions as both a standard system endpoint and an administrator mailbo[...]

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    V oice Mail Administration Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 5 V oice Mail Administration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Voice Mail Systems . . . . . .[...]

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    V oic e Mail Administration Introduction Page 6 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Introduction V oice mail is an integrated component of the Mitel ® 5000 phone system. This guid e provides administrator feature in structions that are provided in the Enterprise ® Messagi ng [...]

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    V oice Mail Administration Administrator Fe atures Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 7 Administrator Features The system administrator (t he person who programmed your system) assigns voice mail administrator mailboxes. The administrator mailbox has all of the voice mail[...]

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    V oic e Mail Administration V o ic e Mail and Message Notifica tion/Retrieval Applications Page 8 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 V oice Mail and Message Notifi cation/Retrieval Applications T wo features combine to provide the voice mai l system: the V oice Mail applicatio[...]

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    V oice Mail Administration Administrator Account V oice Mail Flowchart Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 9 Administrator Account V oice Mail Flowchart At any menu level, press * or sa y “Cancel” to cancel or return to the previous menu or press # or say “Accept” [...]

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    V oic e Mail Administration Administrator Mailbox Page 10 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Administrator Mailbox A system administrator ’s mailbox is defined in order to record custom Audi otex recordings for voice processor applications created in Applic ations Pro grammi[...]

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    V oice Mail Administration Subscriber Account Maint enance Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 1 1 Subscriber Account Maintenance Y ou can perform mailbox mainte nance for other system subscri bers. For featur e descriptions and instructions, refer to the appropriate voice[...]

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    V oic e Mail Administration Changing Subscriber Mailbox Pass words Page 12 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Changing Subscriber Mailbox Pa sswords Passwords prevent unauthorized mailbox access. Subscribers crea te their own passwords when they initialize their ma ilboxes, bu[...]

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    V oice Mail Administration System Recordings Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 13 System Recordings The following sections descri be administrator recording options. Recording a Broadcast Message Y ou can make a single recorded message and send it to all S tandard and Re[...]

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    V oic e Mail Administration Recording Custom System V oice Mail Prompt s Page 14 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Recording Custom Syst em V oice Mail Prompt s V oice mail prompts are prerecorded options and in struction s. Prompts can be used either for applications and mai[...]

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    V oice Mail Administration Creating Audiotex Recording s Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 15 Creating Audiotex Recordings Audiotex is a feature t hat allows callers to select prerecor ded menu options. Y ou can create up to 500 custom audiotex reco rdings that you can u[...]

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    V oic e Mail Administration Creating Custom Audiotex Recordings Page 16 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Creating Custom Audiotex Recordings See “Audiotex Recording Tip s” on page 15 for tips when creating recordi ngs. T o create a custom audiotex reco rding: 1. Access t[...]

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    V oice Mail Administration Assigning Audiotex Recordings to System Exten sion Numbers Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 17 Assigning Audiotex Recordings to System Extension Numbers Y ou can assign audiotex recordings to system exte nsion numbers. For example, if users di[...]

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    V oic e Mail Administration Fax Import Feature Page 18 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Fax Import Feature If your voice mail system has fax enabled, you can use your vo ice mail administrator’s mailbox to import fax documents. Imported documents can th en be requested by [...]

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    V oice Mail Administration Alarms Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 19 Alarms Alarms are generated on endpoints as the result of continuous self-diagnostics run with in the system and are a basic indicator that there is a problem or po tential problem with the system. Th[...]

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    V oic e Mail Administration Clearing Alarms Page 20 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Clearing Alarms Y ou can clear a network-wid e alarm on the local node only or on every node in the network. T o clear an alarm, you can use either the adm inistrator feature c ode s or menu[...]

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    Reference Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 21 Reference Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator and Provider Informat ion . . . . . . . . . . . . .[...]

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    Reference T roubleshooting Tip s Page 22 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 T roubleshooting Tip s The following sections incl ude information to help you troubleshoot problems: • “System Administrator and Provider Information” below • “Administrator T roubl eshootin[...]

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    Reference Custom Audiotex Recordings Programming Planning Sheet Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 23 Custom Audiotex Recordings Programming Planning Sheet If you customize audiotex recordings, you can use Ta b l e 3 to record the text. For further instructions, see “Cr[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 24 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Default ASR and Non-ASR V oice Prompt s T able 4 shows all of the U.S. English default system voice prompts for ASR- and non ASR- enabled systems. Prompts de signated by an asterisk ( *[...]

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    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 25 021 T o replay , press one. T o replay , say “Replay” or press one. 022 T o erase and re-record, press three. T o erase and re-record , say “Erase” or press three. 023 T o appen[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 26 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 040 Since you are entering your mailbox for the first time, you should be aware of a few standard fea- tures. T o cancel an option you have accessed and return to the previous menu, pre[...]

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    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 27 061 T o listen to n ew messages, press one. T o listen to new messages, sa y “New” or press one. 062 T o record a message, press two. T o record a message, say “Record” or press[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 28 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 084 T o raise the volume, press six. T o raise the volume, say “Higher” or press six. 085 T o save this message, press seven. T o save this message, say “Save” or press seven. 0[...]

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    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 29 1 10 T o change your password, press three. T o change your password, say “Password” or press three. 1 1 1 T o change your messa ge envelope, press four . T o change your message en[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 30 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 136 ...Extension ID number ... N/A 137 ...Every day . N/A 138 ...Monday through Friday . N/A 139 * Sunday N/A 140 * Monday N/A 141 * T uesday N/A 142 * W e dnesday N/A 143 * Thursday N/[...]

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    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 31 163 Please enter your mai lbox number . Pleas e say or enter your mailbox number . 164 T oday N/A 165 Y esterday N/A 166 * January N/A 167 * February N/A 168 * March N/A 169 * April N/A[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 32 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 195 * Eighteenth N/A 196 * Nineteenth N/A 197 * T wen tieth N/A 198 * T wenty-first N/A 199 * T wen ty-second N/A 200 * T wenty-third N /A 201 * T wenty-fourth N /A 202 * T wen ty-fifth[...]

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    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 33 224 Recording saved. N/A 225 T o continue recording, press pound (or hash). T o continue recording , say “Continue” or press pound (or hash). 226 Not used Not used 227 Y ou have no [...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 34 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 255 This is the message cente r calling for ... N/A 256 If you are the correct person, press pound (or hash). If you are the correct person, say “Y es” or press pound (or hash). 257[...]

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    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 35 286 * Oh N/A 287 ...of which are priority . N/A 288 Priority message received... N/A 289 Otherwise, press star . Otherwise, say “No” or press star . 290 When you are finished enteri[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 36 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 315 Use two digits for the hour and two digits for the minutes. N/A 316 - 317 Not used Not used 318 Y ou have chosen not to have a password. N/A 319 I’m sorry . This mailb ox is curre[...]

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    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 37 341 T o call an in ternal extension, press on e. T o ca ll an internal extension, say “Internal” or press one. 342 T o call an ou tside number , press two. T o call an outside numbe[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 38 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 367 If you would like to have your fax delivered in the future, press pound (or hash). If you would like to have your fax delivered in the future, say “Delay” or press pound (or has[...]

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    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 39 389 (For U.S. systems) If this is an international call, enter 01 1 followed by the country code an d fax number . Then press p ound. (For European systems) If this is an internat io na[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 40 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 410 Y ou have received a new voice ma il N/A 41 1 Y ou have received a ne w e-mail N/A 412 Y ou have received a ne w fax N/A 413 Y ou have received… N/A 414 - 499 Not used Not used 50[...]

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    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 41 520 Who should I say is calling? N/A 521 T o replay the announcement, pre ss one. T o replay the ann ounce ment, say “Replay” or press one. 522 T o send this call to V oice Mail, pr[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 42 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 545 T o replace this custom prompt with a new custom prompt, press three. T o replace this custom prompt with a new custom prompt, say “New Prompt” or press three. 546 Y ou have no [...]

  • Page 53

    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 43 571 All sent messages have been heard. N/A 572 Enter the destination mailbox. Say or enter the destination mailbox. 573 This mailbox has one unheard message . N/A 574 ...unheard message[...]

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    Reference Default ASR and Non-ASR V oice Prompts Page 44 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 605 ...saved faxes. N/A 606 Y ou have one saved fax. N /A 607 The system has not been pr operly configured. N/A 608 T o listen to voice mails, press o ne. T o listen to voice mails, say[...]

  • Page 55

    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 45 648 ...recent... N/A 649 ...deleted... N/A 650 …one page… N/A 651 ...voice mails... N/A 652 ...e-mails... N/A 653 ...faxes... N/A 654 This message is marked... N/A 655 ...flagged...[...]

  • Page 56

    Reference Default ASR and Non-ASR V oice Prompts Page 46 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 677 Y ou have one saved voice mail. N/A 678 T o listen to messages, press one. T o listen to messages, say “Me ssages” or press one. 679 The system is moment ar ily unable to proces[...]

  • Page 57

    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 47 712 If the result is the first name, press one. Other- wise, please tell me the first name by pressi ng the keys on yo ur telephone. If that name is the first name, say “Y es” or pr[...]

  • Page 58

    Reference Default ASR and Non-ASR V oice Prompts Page 48 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 746 Not used Not used 747 Y ou have no saved e-mails. N/A 748 Not used Not used 749 Y ou have no saved faxes. N/A 750 Not used Not used 751 voice mail received... N/A 752 E-mail receive[...]

  • Page 59

    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 49 776 If you have changed your password, press one. If you have changed your password, say “Pass- word” or press one. 777 T o continue with out these messa ges, press pound. T o con t[...]

  • Page 60

    Reference Default ASR and Non-ASR V oice Prompts Page 50 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 807 * jN / A 808 * kN / A 809 * lN / A 810 * pound (or hash) N/A 81 1 * lowe r J N/A 812 * lower K N/A 813 * lower L N/A 814 * mN / A 815 * nN / A 816 * oN / A 818 * lower M N/A 819 * l[...]

  • Page 61

    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 51 840 * lower W N/A 841 * lower X N/A 842 * lower Y N/A 843 * lower Z N/A 844 * colon N/A 845 * period N/A 846 * comma N/A 847 * forward slash N/A 848 * backward slash N/A 849 * plus sign[...]

  • Page 62

    Reference Default ASR and Non-ASR V oice Prompts Page 52 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 879 If you would like to copy this recording to the speech-recognition greetin g, press one. If you would l ike to use this reco rding as the speech-recognition greeting, say “Copy”[...]

  • Page 63

    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 53 899 N/A I think you said “delete. ” If this is correct, please press one; if this is not correct, please press two. 900 S peech Recognition enab led . N/A 901 No days selected. No d[...]

  • Page 64

    Reference Default ASR and Non-ASR V oice Prompts Page 54 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 920 Main Menu E-Mail Reader Count is currently enabled. N/A 921 Main Menu E-Mail Reader Count is currently dis- abled. N/A 922 T o enable, press o ne. T o enable, say “ena ble” or p[...]

  • Page 65

    Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 55 940 This call routing application doe s not have an associated digit translation node. Please assign a digit translation node using the Syste m Mana ger interface before attempting to a[...]

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  • Page 67

    Index Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 5 7 A Administrator endpoint troubleshooting 22 mailbox password 10 mailbox, initializing 10 types 2 voice mail 7 Alarms clearing 20 descriptions 20 minor 19 network 19 Receive Network Alarms flag 19 Send Network Alarms flag 19 Aud[...]

  • Page 68

    Index Page 58 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 V Voice mail administrator features 7 broadcast message, recording 13 default prompts 24 Group List name, recording 13 MNR application 8 passwords, changing 12 prompts, recording 14 subscriber features, changing 11 supplemental [...]

  • Page 69

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  • Page 70

    Part No. 580.8009 Issue 3.1, December 2008 A691/911:A[...]