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Mitel ML manual

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Table of contents for the manual

  • Page 1

    Express Messenger - Front Desk User Guide[...]

  • Page 2

    A sk y our Sy stem Administrator to help you complete th is informatio n . W rite down the hotel/motel telephone number and Express Messenger number if it is differe nt. Hotel/Motel Telephone Number: ________________________________ Express Messenger Number: __________________________________ W rite down the following important numbers, and keep th[...]

  • Page 3

    3 Contents Who is th is Guide is fo r 4 Gettin g St arted 4 About Guest Mailboxes 4 About the Front Desk Mailbox 4 Preparations 5 Setting the Front Desk Mailbox Passcode and Greeting 5 A cessing t he Front Desk Mailbox Menu 7 Setting the Gu est Ma ilbox Sta tus 8 Chec kin g Gues ts In 8 Chec kin g Gues ts Ou t 8 Moving a G uest’ s Mailbox 9 A cce[...]

  • Page 4

    4 Who this Guide is for This guide is for a front desk a ttendant in a hotel or motel. It provides instructions on how to use the M itel Express Messenger ™ front desk mailbox features. Getting Started Mitel Express Messenger is an automated v oice mail system for handling telephone calls and taking messages. Express M essenger also provides fron[...]

  • Page 5

    5 Preparations Before accessin g the front desk mailbox, you need • The Express M essenger messa ge center nu mber. Your Syste m Admi nistrat or w ill giv e this to y ou; record it a t the be ginn ing o f thi s guide. • The front desk mailbox number. Your System Administr ator will give this to y ou; re cord it a t the be ginni ng o f this gu i[...]

  • Page 6

    6 8. Press to a ccept, to re vie w, o r to discard the name and re- record it. 9. Express Messenger prompts y ou for a greeting. Keep it short and professional. Here is a sample greeting: "You have reached the front desk o fTwin Streams Motel ABC Motel. We can ’ t answer the phone ri ght now, so please leave your name, number, and a short me[...]

  • Page 7

    7 A ccessing the Front Desk Mailbox Menu To access the front desk mailbox menu 1. Lift the handset. 2. Dial the Express Messenger message cente r number. 3. W hen Express Messenger p rompts you for your pa sscode, enter the passcode for the front desk mailbox. 4. Choose from the following menu options: Login for Guest Help guests access their voice[...]

  • Page 8

    8 Setting the Guest Mailbox Status Checking Guests In When y ou ch eck a gue st in to a room , set the status o f th e guest mailb ox to ” checked in “ . A gue st ma ilbo x tha t is set to ” checked in “ can accept new messages . 1. Dial the Express Messenger message cente r number. 2. W hen Express M essenger answers, eEnter the passcode f[...]

  • Page 9

    9 Moving a Guest ’ s Mailbox If you move a guest to a ano ther room, you must also move the guest ’ s mailbox greeting and messages. Before you can move the guest ’ s mailbox, • the guest ’ s current mailbox must be set to ” checked in “ • the destination mailbox must be set to ” checked ou t “ . To mo ve a gu est ’ s mailbox [...]

  • Page 10

    10 A cce ssing a Guest ’ s Mailbox You can access a g uest ’ s mailbox and • check the guest ’ s messages • set a gree ting for the guest ’ s mailbox • se t a wak e - up c all for th e gu es t. To access a guest ’ s mailbox 1. Dial the Express Messenger messa ge center number. 2. W hen Express M essenger answers, eEnter the passcode[...]