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Mitel 5010 manual

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Table of contents for the manual

  • Page 1

    USER GUIDE IP Phone 5010 MITEL NETW ORKS[...]

  • Page 2

    3 3 00 I C P - 7 . 0[...]

  • Page 3

    -i- Contents ABOUT YOUR PHONE 1 For Users on Resilie nt 3300 ICP Systems 2 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! 2 Protect your hearing 2 Angle the phone fo r easier viewing 2 Changing Handsets 4 CUSTOMIZING YOUR PHONE 4 Ringer Control 4 Handset Receiver Volume Control 4 Speaker Volume Control 5 Display Contrast Co ntrol[...]

  • Page 4

    -ii- CALL HANDLING 9 Hold 9 Transfer 9 Conference 10 Conference Split 10 Swap 10 Call Forward 11 Call Forward - Remote 12 Call Forward - End Chaining 13 Call Forward - Override 13 Messaging - Advisory 13 Messaging - Callback 14 Messaging - Cancel Callback 14 Messaging - Cancel All Callbacks 14 USING ADVANCED FEATURES 15 Account Codes 15 Attendant C[...]

  • Page 5

    -1- ABOUT YOUR PHONE The Mitel Networks 5010 IP has eight fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRAN SFER/CONFERENCE, REDIAL, , ) and seven personal keys with built-in st atus indicators. The pe rsonal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as: z Feature keys (for example, Sw[...]

  • Page 6

    -2- For Users on Resilient 3300 ICP Systems If durin g a call, you hear two beeps repeated every 20 second s it means that your phone is switching to a second ary 3300 ICP system. The call continues and there is a change in the operation of some keys and features on your phone. Normal operation resumes when your phone switches back to the primary s[...]

  • Page 7

    -3-[...]

  • Page 8

    -4- Changing Handsets Your 5010 IP telephone is compatible with several specia lty handsets. To remove the handset shipped with your set from the handset cord: 1. Bend a paper clip to produce approx imately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack. The groove is on the si de of the [...]

  • Page 9

    -5- Speaker Volume Control To adjust the Speaker Volume when making an on-hook call or when listening to background music: z Press , or ) . Display Contrast Control To adjust the Display Contrast while your set is idle: z Press , or ) . Feature Keys To display information abou t a key: 1. Press SUPERKEY . 2. Press a personal key or REDIAL . 3. Pres[...]

  • Page 10

    -6- MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Li ne, press a Line Ap pearance key. 3. Dial the number, - OR - Press a Speed Call key - OR - Press REDIAL . Answer a call z Lift the handset. - OR - Press the flashing Line appe ar ance key and lift the handset. Redial To redial the last number that y[...]

  • Page 11

    -7- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY . 2. Press # until "P[...]

  • Page 12

    -8- Speed Call - Personal To dial a stored person al Speed Call number: 1. Lift the handset. 2. Dial *58 . 3. Enter an index number between 00 and 09 . To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67 . 3. Enter an index number between 00 and 09 . 4. Dial the number to be stor ed (pr ess Hold between digits to create a one- s[...]

  • Page 13

    -9- CALL HANDLING Hold To place a call on Hold: z Press Hold . To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Ho ld at another station: z Press the flashing line key. - OR - Dial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press T[...]

  • Page 14

    -10- Conference To form a Conference when a two-party call is al rea dy in place, or to add another party to an existing Conference: 1. Press TRANS/CONF . 2. Dial the number of the next party. 3. Wait for an answer. 4. Press TRANS/CONF . To leave a Conference: z Hang up. Conference Split To Split a Conference and speak pr ivately with the original [...]

  • Page 15

    -11- Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-I nt redirects internal calls after several rings if you[...]

  • Page 16

    -12- Call Forward - Remote To forward calls from a remote st ation to your current location: 1. Press SUPERKEY . 2. Press # until "Call Forwarding?" appears. 3. Press * . 4. Press # until "I'm Here?" appears. 5. Press * . 6. If a number is alre ady programmed, p ress * . 7. Press * . 8. Dial the extensio n number of the rem[...]

  • Page 17

    -13- Call Forward - End Chaining To ensure that calls do not get fo rwarded again by the destination number: 1. Lift the handset. 2. Dial 64 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73 . 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the ha[...]

  • Page 18

    -14- Messaging - Callback To leave a Callback Message on a te lephone when you hear busy or ringback tone: z Press MESSAGE . To respond to a message waiting condition on your telephone: 1. Press MESSAGE . 2. Do one of the following:  To call the message sender, press # .  To erase the message, press * . To answer a Callback: z Lift the handse[...]

  • Page 19

    -15- USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call: 1. Press TRANS/CONF . 2. Dial **3 . 3. Dial the Account Code digits. 4. Press # . 5. Press CANCEL . Attendant Call Hold - Remote R etrieve To retrieve a call placed on Hol[...]

  • Page 20

    -16- Call Park The Call Park feature allows you to place a ca ll in a special ho ld state . You, or someone else, can then retrieve the call from any extension in the system. After parki ng the call, the syst em can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1. Do [...]

  • Page 21

    -17- Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6 . 3. Dial the number of the ringing station. Campon To Campon to a busy station: z Press the Wait fe[...]

  • Page 22

    -18- Override To use Override when you en counter busy or DND tone: z Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a pa rty through their tele phone speaker. If the paged par[...]

  • Page 23

    -19- Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing li ne key. To hang up: z Press CANCEL . To disable Headset Operation: z Press the Headset feature key.[...]

  • Page 24

    -20- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets wi th Feature Control Switch (PN9132-800-500-NA/9132-800- 501-NA) must be insta lled in the dedicated headset jack (the jack nearest the fron t of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the q[...]

  • Page 25

    -21- Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don' t know the identity or extension number of the paging party, u[...]

  • Page 26

    -22- Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to in form the other party that you are recording the conversation. For specific instructions, co nsult your system administrator. To start recording while on a 2-party call: z Press the Record Call key. (See Feature [...]

  • Page 27

    -23- Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simp ly log in at the phone using your assigned Hot Desk User Extension Number and the ph one im mediately assumes all your speed dials, features keys, call forwardi ng setup, and line appearances - even your language preference f[...]

  • Page 28

    -24- Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the so urce of the call and prov ide this info rmation to appropriate personnel or authorities. CAUTION: Tagging a non-malicious ca ll may result in fines or other penalti[...]

  • Page 29

    -25- Call History Call Histor y k eeps track of the nam e s (if available) and telephone numbers of missed calls, answered incoming ex ternal calls, an d outgoing ex ternal calls. Once enabled on your phone by yo ur system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the Call History feature[...]

  • Page 30

    -26- To delete all missed, answered, or outgoing call logs: 1. After selecting the type of logs you wish to delete, press the # key (Delet e All). 2. Confirm that you do want to de lete all items by pressing the * key (Yes). To delete a particular call from th e call log: 1. With the call log that you want to delete displayed, press the # key (Opti[...]

  • Page 31

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  • Page 32

    TM , ® T r ademark of Mit el Net works C orporati on. © C o py r i ght 20 0 6 , M i t e l N et w o r ks C or p o r at i o n . All righ ts rese rved.[...]