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Mitel 5235 IP Phone manual

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Table of contents for the manual

  • Page 1

    SIP USER and ADMINISTRATOR GUIDE[...]

  • Page 2

    NOTICE The information contained in this do cument is believed to be accurate in all respects but is not warran ted by Mitel Network s Corporation ( MITEL®). The informa tion is subject to change without notice and should not be constru ed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and su[...]

  • Page 3

    Table of Contents TABLE OF CONTENTS GETTING ST ARTED ................................................................................................. 1 SIP User Accounts and Passwords ..................................................................................... 1 SIP Administrative Mode .....................................................[...]

  • Page 4

    5235 IP Phone SIP User and Administrator Guide Dial by Number ................................................................................................................. ............. 14 Dial by Name ................................................................................................................... .............. 14 Dial by SI[...]

  • Page 5

    Table of Contents Switch between Handse t and Handsfree ...................................................................................... 23 Switch between Handse t and Headset ......................................................................................... 24 Switch between Headse t and Handsfree .....................................[...]

  • Page 6

    5235 IP Phone SIP User and Administrator Guide Global RSS Feed ............................................................................................................... 3 5 SPECIFICAT IONS ................................................................................................... 36 GLOSSA RY ..........................................[...]

  • Page 7

    Getting Started Getting Started In SIP mode, the Mitel™ 5235 IP Phones m anage their own call sta t es and featu res. SIP uses the Internet to connect your phone to other SIP phones. To make a ca ll you can dial by SIP URL or by IP address. You can also make calls to phones on the Public Switched Telephone Network (PSTN), or “regula r”, ph on[...]

  • Page 8

    5235 IP Phone SIP User and Administrator Guide For more key and feature information, see 5235 IP Phone Features on page 2 . 5235 IP Phone Features Each element is numbere d according to the call -outs (e.g. n ). Feature Function 1 Stylus Used to select options on the shutter screen s 2 Ring Indicator Flashes to signal an incoming call 3 Speaker Pro[...]

  • Page 9

    Getting Started Call Encryption Indicator The 5235 IP Phone automatically provides Secu re Real-time Transport Proto col (SRTP) voice encryption when con necte d to a phone that also supports SRTP. A “secured call” icon (closed padlock) ap pears on the displa y for encrypted calls, and for conference calls in which all connecte d parties suppor[...]

  • Page 10

    5235 IP Phone SIP User and Administrator Guide Accessing Other Documentation To access other Mitel phone and perip heral documen t ation: 1. In your browser, go to www.mitel.com 2. Move your mouse pointer over Support , and then select Docume nta tion Library . 3. From the drop-down list, select User Guides . - 4 -[...]

  • Page 11

    Customizing Your Phone Customizing Your Phone To customize and use your phone features, use either of the following two interface s: • Superkey Menu Interface • Web Configuration Tool Superkey Menu Interface The fixed-function keys provide access most features on your phone. The phone’ s Superkey menu interface provides access to additiona l [...]

  • Page 12

    5235 IP Phone SIP User and Administrator Guide Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone’s touch screen, do the fo llowing to obtain your phon e’s IP address: • Press Superkey . • Press the Line 1 (Prime Line) softkey. Your phone’s IP address ap pears. • Write down the IP address, and th[...]

  • Page 13

    Customizing Your Phone Using the Phone shutter The Phone shutter provides access to programm able keys and the main phone interface. You use the Phone shutter to use programmed keys and dial numbers. • Phone Display : Displays information ab out the re ceived call. • Personal Softkeys : Keys that allow you to access specific call control featur[...]

  • Page 14

    5235 IP Phone SIP User and Administrator Guide Using the Applications shutter The Applications shutter provides a ccess to the available applications o n the 5235 IP Phone. You launch the Applications shutter by: • Pressing the shutter label buttons ( ) or shutter label. You use the Applications shutter, to open the available appli cations. The A[...]

  • Page 15

    Customizing Your Phone • IP addresses • SIP URLs • User ID names. Letters correspond to those on the keypa d, and characters to the table belo w. A flashing cursor indicates the positio n of the characte r you are entering. The cursor automatically advances after one secon d, or if you press a different keypad key. To enter letters and specia[...]

  • Page 16

    5235 IP Phone SIP User and Administrator Guide 4. Press YES . The phone rings. 5. Press ( UP ) or ( DOWN ) to adjust the volume to the desired level, and then press SAVE . SET RINGER VOLUME? appears. 6. Press NO . SET RINGER PITCH? appears. 7. Do one of the following: • To return to the main menu, press NO . • To return to the default display, [...]

  • Page 17

    Customizing Your Phone OR To adjust the display contrast using the Superkey softkey settings: 1. Press Superkey , and then press >> u n til SETTINGS & OPTIONS? appears. 2. Press OK , and then press Next until SETTING LCD CO NTRAST AND BRIGHTNESS? appears. 3. Press OK . 4. Press the scroll buttons ( ) to adjust the brightness and contrast [...]

  • Page 18

    5235 IP Phone SIP User and Administrator Guide Personal Keys Personal keys provide one-touch acce ss to Speed Dial , Shared Lines , Call Logs , Headset , Phonebook , Do Not Dis turb , For w arding , PC Application , and Advisory Message features. You ca n prog ram any Personal ke y as a Speed Dial key for one- touch dialing. You can also view, modi[...]

  • Page 19

    Customizing Your Phone for the Carrier. After pressing the Speed Dial numb er for the carrier, wait for connection to the Carrier. When connected, press th e Speed Di al number for the party you are calling to send the DTMF (toucht one signals) to the Carrier. Note : If the Speed Dial number you wa nt to pr ogram requi res pauses (for exam ple, if [...]

  • Page 20

    5235 IP Phone SIP User and Administrator Guide Making and Answering Calls Making Calls You can make and receive calls using the hand set, headset or handsfree speaker. You can dial by extension number or phon e n umber, user ID name, or SIP URL or IP address. You can also dial a Call Lo gs o r Phonebook entry. If you are registered with a SIP Servi[...]

  • Page 21

    Making and Answering Call s Dial by Phone Book Entry 1. Press Superkey , and then press >> until PHONE BOOK? appears. 2. Press OK . PHONE BOOK <number of items> appea rs on th e disp lay. 3. Press ( UP ) and ( DOWN ) to navigate to the entry you want to call. 4. Press DIAL or # (the pound key). 5. Lift the handset (optional). Note: To d[...]

  • Page 22

    5235 IP Phone SIP User and Administrator Guide Answering Calls Incoming calls ring Line 1, if all lines are free, or the n e xt available line. If all lines are busy and Call Forward – Busy is not enabled (se e Enable/Disable Call Forwa r d on page 18 ), callers hear a busy signal. When the phone rings, the Ring/Me ss ag e Indicato r and the asso[...]

  • Page 23

    Call Handling Call Handling Hold The 5235 IP Phone supports a maximum of eight held calls at the same time. When you place a call on hold, or when anot her pa rty puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree spe aker. You can turn off this be[...]

  • Page 24

    5235 IP Phone SIP User and Administrator Guide Program Call Forward 1. Press Superkey , and then press >> u n til SETTINGS & OPTIONS? appears. 2. Press OK . CALL FORWARDING? appears. 3. Press OK . FWD ALWAYS: <current status> appears. 4. Press Next to navigate to the desired Call Forward option. 5. Press OK to select the desired Cal[...]

  • Page 25

    Call Handling • To talk to this party, wait until the con nection is established, speak to the party, press ( TRANS/CONF ) or press TRANSFR and then hang up. This is an Attended Call Transfer. • To transfer the call without speaki ng to this pa rty, immediately press ( TRANS/CONF ) or press TRANSFR and then hang up. The held call will b e trans[...]

  • Page 26

    5235 IP Phone SIP User and Administrator Guide 3. Press ( TRANS/CONF ). The call put on hold in step 1 is connected to the call in progress. Leave a Conference Call Do one of the following: • Hang up. • Press HANGUP . • Press ( C ANCEL ). Note: If any party hangs up, the call remains connected. Messages - Advisory An advisory message appears [...]

  • Page 27

    Call Handling Access your Voice Mail Messages 1. Lift the handset (optional). 2. Press ( MESSAGE ) and enter your voice mailbox number. 3. Follow the voice mailbox prompts. - 21 -[...]

  • Page 28

    5235 IP Phone SIP User and Administrator Guide Using Advanced Features Do Not Disturb Do Not Distur b (D ND) forward s all calls direct ly to your voice mail box so that a ringin g phone will not disturb you. If Do Not Di st urb is e nabl ed and you do not have a voice mailbox set up, callers hear a busy signal. Note: When Do Not Disturb is en able[...]

  • Page 29

    Using Advanced Features 3. Press OK . The number of calls appears. 4. Press ( UP ) and ( DOWN ) to navigate through the logged call entries. 5. When the desired entry appears, press DETAIL , an d then press << and >> to view the entry information. 6. When you have finished, press DONE . 7. Press Superkey to return to the default display[...]

  • Page 30

    5235 IP Phone SIP User and Administrator Guide Switch between Handset and Headset To go from handset to headset mode: 1. Press Headset . The Headset key is highlighted. 2. Hang up the handset. Use the head set to comm unicate with your party. To go from headset to handset mode: 1. Lift the handset. 2. Press the Headset key. The Headse t key turns O[...]

  • Page 31

    Using Advanced Features 3. Press ( UP ) and ( DOWN ) to navigate through the entries until ENTRY EMPTY appears . 4. Press ADDNEW . PROGRAM ADDRESS? appears. 5. Press YES , and then enter the IP address or SIP URL of the contact. Note: Press <−−− to delete characters. 6. Press SUBMIT . After the information is saved, PROGRAM NAME? appea rs.[...]

  • Page 32

    5235 IP Phone SIP User and Administrator Guide Shared Lines and Keys There are three types of shared lines: SIP : basic shared line with limited features (supports call forking b ut does n ot have LED activity and lines are not linked. Th is type of shared line is available in normal SIP mode). • • SIP_BLA line type : server-enhanced Sylantro B[...]

  • Page 33

    Using Advanced Features 6. Click Apply to apply the changes. Line Key Status Shared lines display the following indicator lamps: Line Status Prime Line Key Appearance Description Trying Highlighted When a user initiates a call on a shared l i ne, the Line Key indicator for that line and all shared lines are highli ghted. Active Highlighted When a c[...]

  • Page 34

    5235 IP Phone SIP User and Administrator Guide Change the Time and Date Important: Use this procedure only if an SNTP server is not provided. If an SNTP server is not available, you must reprogram these sett ings every time the phone reboots. 1. Press Superkey , and then press >> until SETTINGS & OPTIONS? appears. 2. Press OK , and then p[...]

  • Page 35

    Administrator Tools Administrator Tools This section is the SIP Administrator’ s referen ce to S uperkey menu interface configuration options. Where applicable, it references the approp ria te page(s) of the Web Configuration Tool. Note: Some procedures can only be co mpleted from the Web Configuratio n Tool . To access the referenced pages of th[...]

  • Page 36

    5235 IP Phone SIP User and Administrator Guide View a User Name 1. Press Superkey . 2. Press the Line 3 key. The user display name (top) and user name (bottom) appears. 3. Press Superkey to return to the default display. Device Parameters To view the software version and the MAC add ress: 1. Press Superkey , and then press >> u n til ADMIN TO[...]

  • Page 37

    Administrator Tools 3. Press OK , enter your administrator password, and then press SUBMIT . HTTP <current status> appear s on the displa y. 4. Do one of the following: • To enable HTTP, press TURNON . • To disable HTTP, press TURNOFF . • To enable or disable TFTP , press NEXT . 5. Repeat steps 3 and 4 for TFTP, Telnet, SNMP and SRTP. A[...]

  • Page 38

    5235 IP Phone SIP User and Administrator Guide 6. Repeat steps 4 and 5 until all desired ch anges have been made. 7. Press Superkey to return to the default display. 8. For the settings to take effect, reboot the phone (i.e. unplug the po wer source from the phone, and then plug the power source ba ck in). Upgrade the Phone’s Firmware IMPORTANT: [...]

  • Page 39

    Administrator Tools 5. Press CONFIRM . The downloading process begins and the pho ne reboots. This process may take approxi mately 1 to 2 minutes. When the time and date appear on the display, the download and re boot is complete and the phone i s ready for u se. To upgrade the firmware from the boot program: • Access the Configuring in the Main [...]

  • Page 40

    5235 IP Phone SIP User and Administrator Guide Voice Mail Voice mail for SIP-supported phones is server -based. For more info rmation on the voice mail system, contact the SIP Service Provider. To configure voice mail on the 5235 IP Phone, access the SIP Configuration page of the Web Configuration Tool or use the pro ce dure belo w . Configuring Vo[...]

  • Page 41

    Administrator Tools Media Configuration For programming inst ruction, access the Administrator Tools > Configurin g Media Settings topic in the Administrator’s Web Configuration Tool onlin e help. Main Program and Boot Program Configuration Options For information about additional co nfigurat ion options available through the phone’s main pr[...]

  • Page 42

    5235 IP Phone SIP User and Administrator Guide Specifications For a complete list of supported features (including S ylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help. Glossary Term Definition DHCP Dynamic Host Conf iguration Protocol HTTP Hypertext Transfer Protocol ICP In[...]